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Top 5 airlines serving from Baja California Sur to District of Columbia
Scores according to KAYAK customer reviews
Pros: "On time. Leg room. Service."
Cons: "When I asked a flight attendant to pour water in my own reusable cup she frowned and told me to use new plastic cups each time. I told her I’d rather not have water."
Pros: "Once the seat assignment snafus were fixed, everything went fine."
Cons: "When we make the reservation, WE TELL YOU that we have two kids ages 3 and 5 travelling with us. WHY DOES YOUR SYSTEM BREAK US UP INTO 3+ GROUPS? It just ends up in more work for your gate agents to put us together as well as you can before the flight. This happened on the flight out and the flight back. Also, on the flight back the agent and crew had to bump people who had already established themselves in their assigned seats in order to fit us in in a sane way. Also, don't make us download a sketchy app to view in-flight entertainment. There are ways to deliver entertainment that don't require installation of software for just a flight. Not that it matters to us, because entertainment wasn't available on the flight to cabo."
Pros: "On time, baggage was so fast- no wait! Everyone was friendly and service amazing. I also have a broken tailbone and seat was still comfortable and wifi was great."
Pros: "I like that there is good legroom for long flights. I also like the entertainment."
Cons: "It was actually a pretty good experience."
Pros: "Bad wifi/internet connection. Toilet in first class cabin stopped up. Plane interior needed refurbishing."
Cons: "Bad wifi/internet connection. Toilet in first class cabin stopped up. Plane interior needed refurbishing."
Pros: "1st class and iMessage"
Cons: "No tv/wifi to watch anything"
Pros: "Nice crew"
Cons: "Was moved to a premium seat, but since it was an international flight and i didnt have cell service so I didnt get a notification until i was at the gate. I was relocated from the rest of my party and wasnt able to communicate with them, so they were worried there was an issue with my ticket and that i wasnt on the plane."
Pros: "Flight attendant really kind and helpful, brought me tea and honey for laryngitis."
Cons: "Pilot should welcome, check in at some point, and definitely comment on turbulence or any turning on or off of seatbelt sign other then for takeoff or landing. Was really weird to get no updates other than from flight attendance when at times we had bad turbulence but silence from cockpit. I'm afraid of flying so I listen for this every time I fly and this was first experience of so little from pilots."
Pros: "The entire on line checking in process including self bag tag was easy and bag drop was efficient."
Cons: "Initially I had problem with on line checking in. So I called help as was suggested. But the agent was not helpful or resourceful in solving my problem. So I said goodbye and tried it again from beginning and it worked."
Cons: "i didn't like the fact that we did the plane did not take off on time from LA making the arrival time very late to DC."
Pros: "Got exit row seating (16C) and crew was good."
Cons: "Wifi isn't reliable near Cabo - so get your movies and messages in! Restroom in the back made using it at times (drink service) impossible for 10+ minutes."
Pros: "Great seats, excellent crew, food and drinks were great..."
Cons: "Boarding wasn't good. Stuck outside on the jetway / tarmac in 90F heat for 10+ minutes in Cabo. Bad for kids and elderly - better to have everyone wait inside with the AC on until the plane is ready!"
Pros: "All Alaska planes have been new and good leg room and comfortable."
Cons: "We flew in to San Francisco from Cabo Mexico but our luggage did not go straight through as we were entering the US. We had to wait for our luggage and run to the security check point which took a good 45 min to get through. We barely made our connecting flight. Need more than an hour and twenty min for connecting flights. We should have had a min of two hours to get through customs, collect our luggage and then walk to the terminal and go through security and then walk to our gait."
Pros: "Always on time"
Pros: "Ample legroom, quick boarding and baggage handling. Love the "print them yourself" luggage tags. Did not use entertainment but loved power outlet at seat. Even lucky enough to arrive early."
Cons: "No lemonade available"
Cons: "The lavatory smell. How about have some air freshener like Emirates airline."
Pros: "There was one crew member, Terrace who was hilarious made any announcement enjoyable to hear, we were lucky we got him on our return flight as well"
Pros: "We were on our way to a bachlorette party and the crew was really fun and adding to the whole experience."
Pros: "Great on board service. Friendly staff and good entertainment accommodations."
Cons: "The boarding of the plane was not well organized and although they were boarding from the front and back, it was still crowded and people were trying to pass one another with lugggage in the aisles."
Pros: "The staff were pleasant, helful and truly desirous of making sure all had a comfortable flight."
Cons: "Miss the real airline food. Don't like having to pay 6 dollars for a box of munchies. Especially when you are flying trough two meal times."
Pros: "The crew was super friendly and absolutely polite! The check in was flawless! The plane was well maintained and clean, bathrooms in board were spotless as well. For a 5 hour flight there was a three time beverage service, which was great! The pilot and crew were informative."
Cons: "The chairs on the plane were not able to lean back which was a disappointment for a 5 hour flight. Also i would have expected to have in-seat entertainment for a middle-term distance flight. I know they offered tablets but for a fee, which is unacceptable."
Pros: "Crew was very professional. Flight was very smooth and pleasant."
Pros: "The crew was professional"
Cons: "The craft was average. Nothing special. Uncomfortable"
Cons: "Had to change my flight- $125 cancellation fee is almost as much as the flight itself. At least let people use their credit on Alaska like Southwest does! Makes me hesitant to ever book with them again."
Pros: "Great service , great crew members treat you with so much respect and help you the best they can. They need to train the staff from America Airlines."
Pros: "Alaska air cost me $250 because I had to purchase another ticket due to their nearly-2-hour delayed flight. The weather is fine so it is cleary a logistical issue."
Pros: "The food, the service, the ability to charge my phone"
Cons: "Still haven't received email from Alaska with voucher for bag that was damaged on the DCA-PDX leg. Alaska PDX supervisor stated it would arrive within 24 hours, which was on 8/12/16."
Pros: "The entertainment"
Cons: "3.5 hr delay"
Pros: "On time, and non-eventful. Would fly with them again"
Pros: "fast boarding"
Cons: "terrible food and no drinks before snacks"
Cons: "When I was taking lunch the kick out of the seat after I paid the upgrade because one of the seat was for handicap people. Why the agent at the counter sold me everything and never told me."
Pros: "In spite of the late start, everyone made every effort to keep all comfortable."
Cons: "by the time the cabin attendants got to us the food choice was very limited. I haven't traveled by air for some time and the cramped quarters are a real eye opener even for a small person like me."
Pros: "Nothing remarkable."
Cons: "Difficult getting seats together. Had to call airline directly to obtain seats together. Could use a bit more leg room."
Pros: "Customer service was great: friendly & efficient. Good options great to purchase"
Cons: "Limited snacks"
Pros: "Everything was excellent! We were family with grandparents, parents and two kids. Plane took off 20 minutes late but arrived on time ^^"
Pros: "Great service overall."
Cons: "No entertainment or wifi. Crew frequently forgets to bring beverages despite stating they will."
Pros: "Flight was on time. No hassles."
Cons: "Plane was really old. My seat barely had a cushion and the arm rest was missing (broken off). The seats were so worn out that I could feel the passengers knees behind me digging into my back during the whole flight."
Cons: "Sat our family apart even though we have a 3 year old. She initially was by herself. They eventually let one parent sit with her. This is after we made reservations to all sit together."
Pros: "Pleasant airline staff"
Cons: "You had to rent in flight entertainment and pay for most food (minus pretzels)"
Cons: "We had delays getting on as the line boarding the plane was backed up. Once on the plane we sat for an hour without pulling away and were told the paperwork was not completed correctly and then they said they had too much weight on plane and offered 7 people $400 vouchers to take a much later flight. When not many takers the pilot or copilot in a threatening voice said well if we don't get enough people to get off then 40 bags would be left behind and arrive a day later! So a few got off. We all ended up having to get off after an hour and wait for another plane as ours had a mechanical problem the entire time and they didn't tell us that to begin with. So instead of leaving Seattle at 1:55we left over 3 hours later and didn't arrive in DC at 10:00pm but arrived at 12:30 am! That forced us to have to pay for a cab to Virginia as my pregnant daughter couldn't leave her sleeping 3 yr old home alone to pick us up."
Pros: "departed and arrived on time"
Cons: "I had to pay $25 to check a bag I could have carried on. To make matters worse, they attendants checked bags at the gate for FREE. I didn't like the hidden / nickel & dime fee and I resent that I paid when others did not."
Cons: "Odor of urine From bathroom"
Pros: "How can you like an airline that allows morbidly obese people to buy one seat?"
Cons: "I had to endure five hours sitting next to a 350+ pound man whose body took about a quarter of my space. There was no way to move with a fully packed plane so I sat twisted in the little remaining room. I paid for a full seat but all I got was a wrenched neck and back."
Pros: "Staff very warm."
Cons: "Food selection paltry. Vodka from Seattle? Hopefully you will take Virgins food selections and liquor. Alaska can use an overhaul. Also aisle too tight."
Pros: "I felt the aircraft was very spacious and the crew members were very nice. The leather seats were pretty comfortable."
Cons: "I liked the amount of leg room and the air craft was a new plane and it had nice amenities. It had a plug to charge my phone. They provided pretzels and drinks. The flight was a pleasant experience and I would definitely fly again with Alaska Airlines."
Pros: "Flight was on time! Very clean aircraft. Spacious seating."
Cons: "Could offer 2 or 3 bags of little snacks. 1 is just a teaser."
Pros: "Never went on the flight."
Cons: "Awful customer service"
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Cons: "The flight was delayed over two hours"
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Cons: "Pay close attention when boarding in Cabo as they board multiple flights out of the same gate and it could be easy to get on the wrong bus."
Pros: "Crew was friendly"
Cons: "Ticket printed out incorrect gate information"
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "Clean leather seats. Good screen for movies."
Cons: "Less announcements/movie interruptions"
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "The crew very nice and helpful"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Pros: "Flight was quiet and comfortable."
Cons: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Pros: "Chairs was comfortable"
Cons: "I had a kid kicking my chair the whole flight."
Pros: "Crews were nice"
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Pros: "Another safe flight. Crew was very attentive."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "Plane delayed 4 times for a total of 4 hours"
Cons: "We were packed in so tightly I still have dents in my kneecaps."
Pros: "Nice plane staff"
Cons: "Very hot airport. Having to load plane outside (hotter on tarmac). Then Delta being 3.50 hours late. Sitting in a hot airport for 6 hours. Not my idea of fun"
Pros: "The flight was excellent and caring. They were very helpful after my son vomited in flight as we were landing. I was impressed with both flight attendants in the back of the plane. Great service"
Pros: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Pros: "Fantastic Pilots and a great flight attendant."
Pros: "The crew on this particular flight was probably the nicest I've ever encountered on Delta. Sadly, that is rarely the case."
Pros: "I, as a tall man, was allowed to move into an exit row with no additional charge. The flights were not full."
Cons: "The airport and boarding process at SJD was disorganized. There were no sandwiches available to purchase on the flight."
Cons: "Very easy and fast"
Pros: "Awesome selection of movies"
Cons: "The seats are too close together, they do not recline far enough and the leg room is minimal"
Pros: "Crew was nice, the snack was pretty good. Good air conditioning."
Cons: "Didn’t turn off overhead light. It’s usually off most of the flight."
Pros: "Our Delta plane was brand spanking new. Everything worked and the inflight entertainment system was fantastic with many movies to choose from, free headphones, games, tv shows, etc. The crew was polite and the seating at least as comfortable as expected for a 4 hour flight."
Cons: "The restrooms in the rear of the plane were remarkably small, even by airline standards. I'm a somewhat larger person and I fit, but I know a lot of people who would literally not be able to fit on the toilet without touching both of the sidewalls or risk getting stuck in there. The boarding process at San Jose Del Cabo was the most ridiculous setup I've ever experienced. There were numerous flights boarding out of the same gates and at least 3 or 4 lines for different destinations forming on a ramp just outside the gates. There were guys with signs trying to herd people into the correct lines and then loading the people onto buses which took you out to the planes. The planes were loading from both the front and rear doors and people were getting tangled up inside because of the haphazard loading process. Very easy for a person to end up on an incorrect plane!!"
Pros: "Food available for purchase. Entertainment system."
Pros: "Good Flight"
Cons: "Sat in a seat backing onto an exit seat do didn’t recline - my fault should have checked"
Pros: "cleanliness; attendants were very helpful"
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Cons: "Crew allowed passenger to leave bag on floor between seats on emergency exit. This is a safety violation."
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Pros: "The crew was very kind & accomodating. There were plenty of great current TV shows & movies. The seats were pretty comfortable, above average. I loved that they had roasted salted almonds as one of the 5 snack options."
Cons: "I had earbuds but the little girl next to me did not. I loaned her a pair of mine but I expected the flight attendants to offer them but they didn't."
Cons: "Seats were moved and I didn't sit with my traveling companion"
Pros: "Nothing. Will not take again."
Cons: "Terrible service, inefficient, cancelled flight and announcement was made 15 mins after boarding time. Could've caught an earlier connecting flight out had the airline handled the situation properly. Instead it chose to risk the lives of passengers by hoping a sick pilot would be well enough to fly, however he fainted. Good thing it was not while he was in midair, I would've been a goner by now."
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Good seats."
Pros: "Free drinks in Comfort+"
Cons: "See above description"
Cons: "Be on time with the flights."
Pros: "Absolutely nothing"
Cons: "It was cancelled and no one alerted me until I arrived at the airport."
Pros: "The entertainment, and service inside was very good."
Cons: "Boarding process was disorganized and confusing."
Cons: "We have problems with the tickets of my das y mam we have to pay $600 dólar more"
Pros: "Flight to Mexico City was good"
Cons: "The staff at the gate for the flight to Detroit sent us back to get our immigration forms without giving us our boarding passes. This forced us to miss our connecting flight to Detroit and delay our arrival by 7 hours. Awful experience."
Pros: "Quick boarding. Quick departure."
Cons: "Plane was 45 minutes late leaving Mexico City."
Cons: "Entertainment or WiFi being available"
Pros: "No tanta supervisión en el peso de maletas."
Cons: "Everything was good. We just ran late on boarding"
Pros: "Staff was very helpful and flight arrived ahead of time."
Pros: "On time"
Cons: "So so beverage selection"
Cons: "Rude crew."
Pros: "Everything was really good"
Pros: "On time flights Boarding process Online checking"
Cons: "Seat. Seat option charges Luggage charges Food options long lines at Mexico Airport Counters"
Pros: "The friendliness and professionalism of the AeroMexico staff is excelent!"
Cons: "3 hr delay...."
Pros: "New airbus. It is quiet & comfortable. Free snacks. Good selection of free movies."
Cons: "That our boarding gate was changed. I had wheelchair assistance so it was a little scary hoping that the assistant would come get me in time. It all turned out OK ."
Pros: "Friendly staff."
Cons: "Did not have the immigration form. Had to pay panelty to get another. A checklist of documents required displayed would have been helpful. Immigration Office only accepted Pesos. I was willing to pay $40USD but they insisted on $533 Pesos, which was $31USD. Aeromexico seemed stingy on baggage weight. 22lbs max check-in."
Pros: "A newer aircraft compare with my other flight and more movies to select"
Cons: "The flight was delayed with no explanation"
Pros: "The only 2 thing I liked was the flight was peaceful and the movies."
Cons: "No me gusta como me trataron uando le pregunté a las aeromosas donde estaba el l baño contestan como enojadas o cuando pregunté si el jamón del sándwich era d puerco o d pavo Y me contesto de mala gana q no sabía con un tono molesto. o cuando pregunté si tenía q llenar la forma q dan antes d bajar el avión y me contestaban enojadas uno respondían a mi pregunta. Y no es la primera vez q me pasa siempre son haci. Deberían tener más tacto para tratar a los clientes y ser más amables. Gracias a nosotros los q viajamos en avión ellAs tienen trabajo."
Pros: "Everything else was good"
Pros: "Friendly and professional staff Good beverage variety as well as food."
Cons: "The sound for the entertainment was of very low quality thus unable for us to ascertain much of the dialogues."
Pros: "It didn't crash"
Cons: "It boarded a half hour after it was supposed to depart, and took off an hour late, with no explanation ever for the delay. Also, at one point in the flight, the 2 flight attendants in the economy section were seated and asleep - I had to wake one up to get something to drink. And she wasn't very pleased about it. But I would think that is a safety violation that no flight attendant was awake and alert for some period of time."
Pros: "Smooth and easy."
Pros: "I found out there were no bags included after I paid, never using kayak again"
Cons: "They would not let me board the plan even though I made 30 minutes early. Our connecting flight was late. My bags made the flight and I wasn't allowed on."
Cons: "a crew member was extremely rude and yield at us because we got confused with custom’s paper work and eventhough she saw we were there filling it out again she told her coworker to close the flight with out us and nobody did or tried to help I would never recommend, if I could rate no stars for bording and crew I would do it"
Pros: "They serve free food, and their se vice was really good."
Cons: "Food was terrible and Seats are uncomfortable"
Pros: "SAME THAN ABOVE"
Cons: "SAME THAN ABOVE"
Cons: "No IFE; seats rather tight. The sandwich with a slice of cheese and unknown deli meat was almost inedible - why don't they just allow fliers to pay for their own food?"
Pros: "Que fue rápido el abordaje al avión ."
Cons: "Que los asientos no se podían reclinar...el viaje fue super incómodo."
Pros: "Crew we very nice and attentive."
Pros: "It appears not many pay for the upgraded seats between MEX And CUN. My husband and I had 6 seats to ourselves to stretch out on! Boarding priority was non existent and in flight entertainment was for children, but overall it was a comfortable flight."
Pros: "Charged me for extra bag and then lost both bags"
Pros: "Love this Airline everything about it"
Pros: "I was rushing because I was close to late, I got pulled out of line and asked if I'd be willing to take a direct flight to Mexico City instead of layover, they said I might get stuck in Guadalajara because of short time. They really made my day and took great care of me! Thank you"
Pros: "Once again I expected to had at least in this flight a decent meal on board cause I was starving, I overpay this flight from Houston to Guatemala City it was a last minute ticket, so at least I expected to have a good meal instead of snacks, peanuts and a small drink. The space within seats was really small, I got bad luck to be trapped between to guys, so the flight was really uncomfortable to be a 2 hours flight, they overbooked the flight from Monterrey to Mexico City in order to make more profit, really hot and humid inside, really old plane, just enough to achieve the goal which is transport people from A to B no matter what just bring it here."
Cons: "The space within seats was really small, I got bad luck to be trapped between to guys, so the flight was really uncomfortable to be a 2 hours flight, they overbooked the flight from Monterrey to Mexico City in order to make more profit, really hot and humid inside, really old plane, just enough to achieve the goal which is transport people from A to B no matter what just bring it here."
Pros: "Plane on time. No setbacks"
Cons: "Long line in customs in Mexico City especially since we had to make a connection. Also the inconvenience of getting our luggage in Mexico City and then re sending it to Cabo SAN Lucas."
Pros: "I like that Aeromexico allowed us one checked bag with no extra charge. Also they offer beer and tequila as part of their complementary drinks. Furthermore, every seat has entertainment system with free movies, TV shows and trip information. The seats are very comfortable with enough space and the planes look new and clean."
Cons: "Not much to choose From for entertiement"
Pros: "Staff was friendly and courteous."
Pros: "Checkin was easy and promt"
Cons: "It was hot and crowded on the plane!"
Pros: "Food was pretty good for Airlines."
Cons: "Boarding was supposed to be at 5:30 and departure at 6:20 They had people standing in line for one hour and 20 minutes, including me. Boarding started at 6:30 and departure was at 7:02. Not good."
Pros: "What did I like nothing.. So unfriendly.. Not understanding that we had just been robed andas a result I had an asthma problem which made it hard for me to get there on time."
Cons: "When I called I wasn't given any condideration even when I they knew about my situation.. They keep on rising the price as the hours when by.. I can honestly say I will not be recommending you company.. Leaving in Dallas will given me great pleasure to discourage others to use your company."
Pros: "Free checked bags!"
Cons: "All communication referenced Areomexico confirm # but had to call to get Delta # in order to do online check-in."
Pros: "The flight attendants were amazing"
Pros: "It was quick and quiet and no lines."
Cons: "Was fine."
Pros: "Crew was pleasant."
Pros: "Arrived alive, didn’t sleep in the Charlotte airport like last flight. didn’t lose a bag....didn’t check one, learned that lesson before"
Cons: "WiFi did’t work. Boarding the end of the terminal/gate was a mess. Crew was late, so flight was late. Packed in like sardines....normal American Airlines."
Cons: "Left on time and arrived early:)"
Pros: "Emergency row seating is great for really tall skinny people. Plenty of legroom but seat width by no means helpful."
Pros: "Flight going to Cabo was delayed and coming back to California was delayed. Ridiculous!!!!"
Cons: "Be on time"
Cons: "Have the plane ready for take off. We had to taxi back in 2 times b/c of an electrical error. Flight attendants were rude, didn’t smile and annoyed when asked for a beverage. Every single leg of our trip was delayed significantly without any offer of compensation. No help to find a lost item."
Cons: "There was a three hour delay for missing crew."
Pros: "Average with nothing exceptional. My wife requires a wheelchair and that gets you through the process from chair side to boarding with no lines to wait in. But that’s normal for any airline and it’s usually the airport service."
Cons: "The usual, roomier seats, on time"
Cons: "It wasn’t temperature balanced. Cold then hot hot."
Pros: "Excellent beverage service and opportunity to purchase food"
Cons: "How to connect to AA in flight entertainment. Always takes forever to connect"
Pros: "The crew was unpolished in the aspects of customer service. That being said they did respond fully to medical emergency, sought aid and landed us safely even if they panicked the entire time."
Cons: "The on board wifi didnt work and there were no seat back screens so the only entertainment was watching the flight attendants pull everyone with emergency response training out.of their seats to assist a distressed passenger"
Cons: "Every step of that has been hell-after travelling for 16 hours I’m still not in my final destination. Stuck in shirhole Chicago until tomorrow morning. Air line sucked, airports sucked, everything sucks"
Cons: "Caught an earlier flight and the entire team made the process seamless."
Pros: "Short and great"
Cons: "Everything ok"
Pros: "many movies"
Pros: "People were ok"
Cons: "The boarding process is a mess at this airport. Feel sorry for anyone with accessibility issues. Stairs to all planes."
Cons: "The flight delayed several times, and the gate was changed. The plane is very old and no service at all (not even water during the 2 hours flight)!"
Cons: "in the airport, the gate area dirty!, bathrooms dirty, no place to charge phone. The walk to the airplane, getting aboard the plane after the gate and flight changed and delayed. Being told it was weather related on the plane and being told it was MAINTENANCE by customer service. The plane was very crowded, the flight attendants never smiled. WHen i told the attendant i was being "rained" on he said...i know its happening everywhere..... he said there was nothing he could do but get me paper towels...they never came. I was very annoyed getting off the plane walking back and forth....it was aweful. and my flight before this was no better i am VERY TURNED OFF BY AMERICAN AIRLINES RIGHT NOW."
Pros: "The crew were polite, accommodating and understanding"
Cons: "The gate was changed 1hr prior to boarding despite the arriving plane having landed 3hrs prior. So with stroller and infant in toe, I had to run to change terminals/buildings. There was no assistance or prior warning regarding this from the check in staff and I made it all the way to the original terminal and gate before having to turn around. The desk staff at the gate was asked about early boarding for infants and said it would be okay but didn’t give clear instructions on boarding so I sat down and they began boarding each group 20 minutes later and did not give priority to mother’s with infants. The stroller which I brought to the gate was then tagged incorrectly with a white tag instead of a pink tag. I was later told by he crew that it meant it would go directly to baggage claim instead of being brought to the door. According to the crew, all staff know to tag with a pink tag. At every step there was blatant display of inconsideration that made an already difficulty journey, that much more challenging."
Pros: "Smooth operation!"
Cons: "Boarding a slight bit disorganized"
Pros: "Left and arrived more or less on time. No major issues."
Cons: "Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed."
Pros: "Quick, efficient"
Pros: "The fact we arrived safely"
Cons: "Long time to claim baggage, three hours delay, uncomfortable seats"
Cons: "When you are running late to make the flight it’s stressful enough. The last you need is an employee at the gate telling you that your caused the flight to leave late. By the way we took our seats and waited about 15 minutes before we pulled away from the gate and landed early. Airlines should recognize this is stressful for their customers and be trained to handle it differently. Furthermore most delays are not caused by customers. Also don’t charge $10 for a stale sandwich."
Pros: "I liked arriving safely, although we were an hour and a half late"
Cons: "American switched pilots last minute, so all passengers sat waiting in our cramped seats for about 15 minutes while pilots got situated in the cockpit. Then it was discovered a preflight mechanical check hadn't been done. So we all sat for another HOUR waiting for the mechanics to arrive and do their work. The flight attendants were unpleasant and rude."
Pros: "I appreciated the interactive screen on the backseat, which provided me entertainment watching Doctor Who and playing Angry Birds. I also liked that the power outlet to charge my phone was more accessible on the backseat instead of below my seat, which is normally where I find it."
Cons: "I did not appreciate that there was a device mounted below 2 of the 3 backseats in my row. Those devices cut into at least a few inches of valuable room to store a carry-on bag. At worst, I've seen 1 seat have such a device, so it was quite disappointing to see 2 seats with them, including mine."
Cons: "Although I should now be at my final destination, I still have 11 hrs of travel to go. My flights were changed three times. The first cancelation caused me to buy new tickets at a higher price I had originally purchased them at. We were redirected from Kayak to Vayamo and they have no sense of customer service. Horrible"
Pros: "no drama, all comfort"
Cons: "Rude crew, no bathroom useage for entire flight and staff would not help handicap with luggage."
Cons: "No entertainment no preboard with kids :( late flight."
Cons: "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. . Everybody ran for the gate. While standing in line to board the plane (no jetway), there were three groups waiting for three different flights. Crew was uninterested. When we arrived LAX, there was not gate available, so we sat (and sat) until they found one. Quite unpleasant."
Pros: "The spaciousness of the seating on AA is tops bar none"
Cons: "The cookies and it was cold. Jesse"
Pros: "I think they were holding the plane for a connection flight arrival."
Pros: "Boarding was simple"
Cons: "For my whole three hour flight a child kicked my chair, i asked the mother politely if she could get her to stop. the woman didn't even apologize and the kicking continued for three hours."
Pros: "Crew was attentive but not overly friendly. Never saw any of them with a smile. Maybe a long day for them.."
Cons: "Flight was delayed 30 minutes. Gate crew never announced business class boarding. As a result getting to the gate was a madhouse because all passangers jammed the boarding area. The food was not very good at all. Chicken was very dry. Earphones did not work So we could not enjoy the movie. Same problem on the way down. The seats on the 737 are anything but comfortable. Clearly more roomy in business class but not able to relax."
Pros: "Being able to see movies for free was a real plus since the flight from Australia to Wash.DC is so long."
Cons: "Everything OK."
Pros: "Had row all to myself--that's a rarity"
Cons: "1hr departure delay"
Pros: "Friendly, efficient service."
Pros: "Friendly, efficient staff. Quick boarding process"
Cons: "Flight was delayed by a few minutes"
Pros: "Older aircraft, seat cushion was on its last legs regarding comfort as I sunk to the frame of the seat. No onboard entertainment on the headrest as compared with our outgoing flight."
Cons: "The seat discomfort and the lack of entertainment."
Pros: "Beach pool fishing n company"
Cons: "Flight cancelled to begin the trip. They did however help us get a flight on Alaska to get us to los cobos"
Pros: "On time, easy boarding"
Cons: "Too cold."
Cons: "Neither of our bags made it to Jacksonville. We have an hour drive home and it is 10:15 PM and I am yet to be served by customer assistance because there is a line and only one person working the desk!"
Cons: "Significantly late & rude, as usual."
Pros: "Clean, friendly staff, great baggage tracking. Smooth flight."
Cons: "Overcrowded, but that's the same no matter where. Usual rude frequent fliers, who also usually take up all the overhead space."
Pros: "Getting off of that plane."
Cons: "I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team."
Cons: "We waited on tarmac to depart from San Jose Cabo because of an AA paperwork screw up! Tower didn't have same flight info as pilot. The pilot apologized and crew was nice - but I missed my next flight and the replacement flight was delayed 2 hours. Bummer of a way to end an amazing vacation!!"
Pros: "Much more legroom on this flight, even though it was a smaller aircraft."
Cons: "Gate agent seemed a bit overwhelmed. Helpful, but not overly friendly. In stark contrast to my earlier flight from Charlotte to Memphis, where the gentleman was extremely pleasant and cheerful."
Cons: "There was no one at the gate to keep us updated about the flight delay"
Cons: "Flight switched, old plane operated by Privelage Style, 0 entertainment and poor service throughout the 7 + hours from Chicago, flight an hour delayed as well"
Pros: "Economy class is super cramped. One of the flight attendants was unpleasant."
Pros: "flight was delaye and I almost missed my flight from Dulles to munich"
Cons: "It took an hour and 20 minutes to get our bags from baggage claim which is ridiculous"
Pros: "Extra legroom"
Cons: "No free entertainment options"
Cons: "Gate attendant accused me of trying to get "free extra baggage" when I simply asked whether there would be gate-checking on this particular flight."
Pros: "Very nice crew"
Cons: "Audio jack did not work and no one bothered..."
Pros: "On time. Enough space ."
Pros: "Phone charger at every seat"
Cons: "Earphones for movie did not work"
Pros: "Nice crew, on time"
Cons: "Tiny cramped plane"
Cons: "Because of the short connection time the group of people including me made it to the gate a bit late. However the plane was still at the gate and did not leave for another 15 minutes. But they refused to take us on board saying t was too late, as a result: They sent us with the next flight to Chicago instead of Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Cons: "No fresh food No cookies The flight attendant didn't even offer us to buy snacks when he told us no fresh food. He just kept going down the I'll. Rude service. If I had know there was no fresh food I would have bought something in the airport. Our flight into Cabo had fresh food but by the time they got to us they sold out. Airlines are squeezing us more and more. Making us pay more and more but then not offering services they say they offer."
Pros: "Quick flight, good service"
Cons: "Delay on return flight."
Cons: "Delays no good..."
Pros: "Crew were nice and flight was on time."
Cons: "I didn't know i needed an app before i will be able to enjoy entertainment on board, so i had to pay for internet to be able to download the app to be able to watch movie. PA system wasn't gud."
Pros: "The London based crew: attentive, kind, relaxed, sympathetic and very professional in a relaxed fashion."
Cons: "The food is terrible, the rest adequate. Since all airlines cahoot to have same prices the choice for the passenger is quality and United does not offer a great deal on that subject."
Pros: "There was plenty of room because the flight was less than half full. There was a very friendly and helpful female flight attendant with an Asian ethnic background."
Cons: "It was impossible to check in online because I have a U.S. Green Card. Something should be done to fix this. It shouldn't be too difficult. There was a gray-haired male flight attendant who was extremely negative and unfriendly. Perhaps (I hope) he was really a security guard. But if he is going to serve people, he has to understand the concept of service."
Pros: "Flight wasn't that long. Experience was okay. Flight was full. Attendants did their job. Some were more polite and helpful than others."
Cons: "No request was made for the outbound flight which I want to comment about. At Dulles Airport, I checked in at the Brussels Airline counter, only to be told that since I was on a flight operated by United, then I had to go to the United Airlines counter to check in. At UA, I was handed a boarding pass which advised that my seat will be assigned at the gate. I saw on the monitor where the available seats were-1 window, the remainder middle row. I got the feeling that since I bought a ticket which cost less than what the other United Airlines customers paid for, then I was being relegated to seats that the other travelers didn't desire."
Pros: "On time"
Cons: "Wasn't offered a snack. Was in the BR whe they were handed out."
Pros: "The services very nice"
Cons: "It's very good service"
Pros: "The email updates on flight gates."
Pros: "Crew and they kept you well feed"
Cons: "I just could not get comfortable"
Cons: "I think United is improving constently"
Cons: "The plane operated from LV to Washington smelled like urine. Yak! The plane from Washington to Vienna: Food - nothing special. The new touch screan tv's are great to watch but terrible to feel. The person sitting behind me kept hitting buttons for 7 hours, so i didn't get any sleep at all. I was furious!!!! And exhauated. Will not fly with these airlines again nor will reccomend."
Pros: "The crew is kind"
Cons: "UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!"
Pros: "Both flights were great! They left on time, the one from San Diego left earlier than scheduled. Kayak was most informative with flight info and upon arrival, indicating the bagage claim number via email!"
Cons: "N.A. Everything was great."
Pros: "Short flight, really appreciated the cups of water that were offered."
Pros: "El sistema de entretenimiento. Optimo"
Pros: "Like other airlines, United is charging more fees for seats to food. And the food they sell is bad. The breakfast was microwaved to horification. Why are airlines permited to give such low levels of service? Why are they allowed to charge extra fees for ordinary seats? And no complimentary entertainment. All that NOTHING" service and for very high fees.I got suckered into paying a lot extra for premium Economy. The Premium was the extra money they stole. The Economy was the new definition of bare bones."
Cons: "There was nothing to like about the flight."
Pros: "I liked nothing"
Cons: "I didn't like everything. All my United flight were delayed, the international was cancelled after waiting for 7 hours of delays."
Pros: "My other passengers in First Class. Your crew was also very kind and well mannered."
Cons: "I spent over 150 for an upgrade for a red eye for a flight I already spent over 500. Your crew lacked attention in service and one specific crew member (male) woke me up twice due to the loudness of his voice. Disappointed in the quality for the amount spent."
Pros: "The actual flight was great. It was very easy, the movies were new and good. The food was surprisingly good (as I was coming home from Italy). The crew was great and always nice"
Cons: "The airport was extremely disorganized and I will never fly out of Rome again. Boarding and Unboarding were absolutely awful though"
Cons: "landing was little jerky and food smell made me nauseated."
Cons: "Luggage compartment too small even for a rolling laptop bag"
Cons: "Flight got cancelled"
Pros: "Seats were comfy, and the snack (caramel-filled waffle cookie) was a nice little treat."
Cons: "I didn't know to download the United entertainment app in advance. Once I found out at boarding, it was too late."
Pros: "Entertainment options were great, and the food was decent."
Cons: "The seat were really uncomfortable."
Pros: "Curtesy of staff"
Cons: "No seat reclining at all. Feeling very stiff by the end of the fight."
Cons: "The plane was so damn HOT inside. Then we sat on the tarmac for 40mins, while being cramped inside with no word from the flight crew, on why we were not taking off. Worst and most uncomfortable flight in years for me and the rest of us suffering passengers on board.... Horrible Horrible Flight"
Cons: "My bags were tagged to Dakar but my final destination was Conakry. I was told my United that South African airlines doesn't have a "luggage contract" with ASky so my bags could not be tagged to my final destination. This is bizarre because Kayak didn't inform me of this when I bought my ticket otherwise I would never have bought that flight."
Cons: "Very rude crew."
Pros: "Flight was on time and crew was pleasant and professional."
Cons: "Snack and drink selection was poor."
Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there."
Pros: "The plane was exceptionally nice,"
Cons: "Although I purchased my ticket more than four months prior, due to some complication or miscommunication between SAS and US Air, my seat had been filled and someone had to be "bought off the plane" with a voucher and better seat. If someone wouldn't have taken the offer, I would have missed all of my flight waiting on a new connection."
Cons: "everything else"
Pros: "The seat itself was comfortable but the leg room for my taller companion was a bit tight."
Cons: "It was a 5 hour flight and on the outgoing flight not even a snack was offered. On the return flight a very small bag of spicy pretzel bits was offered. When I went to get on the return flight I had a small sling purse, a small yarn bag (both hung on the same arm) and a bag of food for the lunch they wouldn't serve me. I was told I couldn't get on the flight with 3 bags, even though all 3 would fit under the seat. The free entertainment contained a grey box over part of the image reminding I could pay for more. Was only given a tiny glass of soda, I remember when they would give a can. I will consider another airline in the future."
Pros: "First overseas flight to Europe. Very impressed with everything with the flight. Comfortable, great crew, great food. Thank you!"
Cons: "Bad service, delay flight, crew not smile and food being a delay flight as courtesy not even a free meal?"
Cons: "Small glasses of water were offered very infrequently. Needed much much more"