Pros: "Easy boarding. No issues."
Pros: "After arriving, Alaska’s terrible logistics meant Forty minutes on the ground before being allowed to deplane. Among other fails, the ground crew couldn’t figure out how to connect the stairs to the plane. Just dreadful. Then a ludicrous bus ride, rather than being in a terminal. Just dreadful."
Cons: "Basic competence works be a start."
Pros: "Great snack offerings, friendly holiday crew"
Cons: "Felt very good"
Pros: "Seat didn’t stay in reclined position and didn’t recline all the way. No foot rest. Ridiculous for first class. Delayed flight. Almost no food. Bizarre entertainment system. They couldn’t find my frequent flier number to add it to my trip."
Cons: "See above"
Pros: "I missed my flight"
Pros: "legs space."
Cons: "have a screen on each seat."
Pros: "The crew was very kind!"
Pros: "I have never been so comfortable"
Cons: "Seats are not very comfortable. My fly was over night and I can’t sleep at all."
Cons: "COMPUTER SYSTEM WENT DOWN HUGE LINES CHECKING EVERYONE IN MANUALLY AFTER AN HOUR DELAY MY FLIGHT WAS CANCELED NEXT AVAILABLE FLIGHT WAS 6 HOURS LATER BY THE TIME THE FLIGHT REBOOKED"
Pros: "Crew was wonderful. Service was excellent."
Cons: "Very poor entertainment. The Virgin America planes had excellent entertainment as they had TV screens on the seats. You should consider bringing those back."
Cons: "9:30 am flight was cancelled and I was given a 1:30 pm flight instead. Coming home the flight was delayed because while the plane and flight crew were there the Captain was not. It sounded like he was flying in from somewhere else."
Pros: "The service was excellent. The crew was helpful, and attentive. The aircraft seemed new with very comfortable seats and personal screen entertainment."
Cons: "The check in process was very poorly organized. We arrived more than 3 hours early for our flight but there wasn’t anyone at the counter service and only one attendant giving information. We were told they would not start the check in services until an hour more. We still waited another 30 minutes. They need to change their check in process. Another suggestion is making the last row seats able to recline as well. Other than that, It would have made the flight perfect."
Pros: "Cabin crew was nice"
Cons: "No option to have headphones"
Pros: "That there was still a little bit a Virgin America still present! Love entertainment is available an absolute bonus that I wish traditional Alaska planes started installing!!"
Cons: "The entertainment of no headphones available and most headphones are now Bluetooth presents a problem. No snacks offered!!"
Pros: "Smooth sailing!"
Pros: "On time. Arrived early to LAX"
Cons: "No entertainment on board"
Cons: "The passenger sitting to my left kept falling asleep and his head kept falling on my shoulder. Not quite what I signed up for. Also the inflight entertainment app was very glitchy and I could not get it to work properly."
Pros: "The overall flight was fine bit the change of flight times and delay in LA was unacceptable!"
Cons: "Didn't like the 5 hour delay and the lack of ability to contact Justlfy directly. Will never use them again."
Cons: "Was told by TSA in los angeles that alaska airlines had selected me for an ssss on my boarding passes was checked in loreto on a 5 minute search had no carry ons went quick When in Los Angeles went thru customs and immigration no problem however when i got to security they checked my passport and said i had to have further screening had to stand 25 minutes waiting for tsa officer to take me through the line officer showed up finally they patted me down checked for nitrates took picture of my passport than sent me to gate While it was boarding had alaska agent make smart ellic comment about ssss on my boarding pass made it to Seattle than was going to take wenatchee flight gate agent said he needed all my previous boarding passes for loreto and Lax i said i threw them away he said well i will have to send you back through security here in seattle i told him i dont have enough time to make my flight he said you must have known there was Trouble my wenatchee flight fortunately had no ssss on it made my flight very long story short i will avoid alaska airlines next time."
Pros: "Just want to say how much I truly appreciate the wifi that made it possible for me to message with family during this emergency travel! And then the ability to watch a free movie to pass the time with the in air app was just above and beyond! I was extremely grateful! I ❤️ Alaskan Airlines!!"
Cons: "Our flight was cancelled and nobody told us!!"
Pros: "I actually felt San Jose Del Cabo Airport was far more courteous and accommodating best at acknowledging us and asking if one needs help or if your okay. I realize this airport is far less busy but if was noticeable and notable. I also liked that the pilot announced we would be experiencing brief turbulence and described we will go up and down as if descending, so I was prepared and less stressed when I experienced exactly what pilot had described."
Cons: "Our party of eight departed from gate 8 which was hidden behind a post and not in view unless one walked past passenger entry doors. Also passenger seated next to me had asked for a burger, flight attendant replied she was not sure if she could fulfill request and best to order 24 hour prior to flight. She came back with a burger that smelled super delish and I regret not having one myself but there wasn't any left. Maybe stock up or start marketing because I am still thinking about that aroma and appealing burger..."
Pros: "I liked that the plane boarded quickly and we arrived 40 minutes early. I also like that I can use the Gogo app"
Cons: "Seats are not comfortable"
Pros: "Great service for an affordable price!"
Pros: "Todo estuvo muy bien el vuelo muy puntual"
Pros: "Plugs at every seat and they have me the whole can on ginger ale on my return flight."
Cons: "Very tiny but tasty cookies. Exit rows seats don't recline even slightly."
Pros: "The flight was thankfully very short!"
Cons: "Crappy service, slow boarding, lack of control of boarding passengers at gate, plane was not as clean as normally expect for this airline."
Pros: "Buying the ticket while out at sea was one of best features of using Kayak ."
Pros: "Clean plane, smooth ride, great crew"
Cons: "Gave 4 for entertainment - only a 2 hr flight, but no seat screens"
Pros: "HAD TO SIT ON PLANE FOR ALMOST 2 HOURS AFTER 2 HOUR INTERNATIONAL FLIGHT. TERRIBLE"
Pros: "There was one crew member, Terrace who was hilarious made any announcement enjoyable to hear, we were lucky we got him on our return flight as well"
Pros: "The whole air experience is so egregious now, I'm committed to first class and only a few airlines. Just can't do it anymore. I'm not a herd animal and I don't want to do it their way. Period. On Air Alaska it's a clean cabin, they leave on time, they maintain the planes. Amen."
Pros: "I liked the crew. They were great and made my flight comfortable."
Cons: "I didn't like the lack of entertainment. I wish they offer a tv on every chair so I can watch something during the flight."
Pros: "they are usually on time for takeoff and pad their arrival time so they are raely late."
Cons: "The attendants are phony and burnt out with a thinly veiled attitude. The food is horrific! I even asked the attendant if she thought the cheeseburger was decent and she said of course it is. we both bought it and the bone was literally in edible as it was rockhard from the microwave. I ate the well done microwaved burger and didn't feel great after......."
Pros: "Glorious leg room! Some airlines have crammed their seats so close together that even someone of average height has their knees jammed into the seat-back in front of them. Not so on Alaskan Air. I had a good 4-5 inches of space between my knees and the seat in front of me. Can't say the same for a lot of other airlines."
Pros: "Staff was excellent, great service :) thank you"
Pros: "Flight attendants They could have smiled and seem more friendly. I do understand that it was their last flight of the night and they were just as tired as the passengers."
Cons: "Board information, no page for boarding, we just happened to show at the boarding desk and was informed they have loaded earlier. We were boarding earlier then estimated time. After boarding and seated we were in formed we had a additional waiting time due to unprepared passport issues with customs and we had to wait for several other passengers. Our flight was held for additional 50 minutes. I was not impressed! I was very unhappy with the flight attendant stating sorry we don't have other options for food. They were out of food to buy except children option. This airline was chosen because I thought it was rated as a clean, friendly, reliable,relaxing flight . Seats are hard,stiff and uncomfortable. My back was aching before we got in flight. Windows were discussing gross with body fluids on them. I'm very sorry to say I would not recommend this Alaska airlines to anyone. Very unhappy and disappointed. I hope this will be addressed. Passengers should not have to sit in a flight seat sounded by filth. I would have expected my Mexico flight might have been this way but not my return flight in the states."
Pros: "Slow boarding and then a thirty minute delay getting offf of ground"
Cons: "my flight on Alaska was delayed 3 out of 4 times I've flown in December/January! I will start looking into other carriers."
Pros: "I had a lot of leg room and the seats were comfortable. I liked that there was a USB port to charge my phone. The flight was smooth and easy."
Cons: "I didn't like that my flight was delayed. I wish I could've got a can ok coke rather than have the flight attendant give me just a small cup."
Pros: "The crew was professional"
Cons: "The craft was average. Nothing special. Uncomfortable"
Cons: "I carry photo equipment in a carry on bag because of expense, damage control and temperature control. Unfortunately I can not leave it for baggage people to handle (although I would love to.) When I got my carry on to the greeting flight attendant I explained I had just finished a shoot and I was sorry that I needed to keep the bag as carry on. Flight Attendant: there was nothing she could do and I needed to go back down the stairs, even though people were still boarding and leave it with the baggage people. Me: "In the past the flight attendant put the bag in that closet." (I pointed to the locked closet where they keep their bags.) Flight Attendant: I cant open it because it's locked. Me: "The key is kept there." (I pointed to where the key is kept. I know because I've done this trip so many times before.) Flight Attendant: "See if it will fit under your seat." It did... but I had my knees in my chin for the entire flight. Thanks, Ann"
Pros: "Alaska air cost me $250 because I had to purchase another ticket due to their nearly-2-hour delayed flight. The weather is fine so it is cleary a logistical issue."
Cons: "Nothing it was great"
Cons: "2 hours late. No explanation given. ZERO seat room-I've never felt so crammed in in my life. Just awful. I couldn't even reach my bags below."
Pros: "The entertainment"
Cons: "3.5 hr delay"
On both my flights to and from Cabo, my flights were over an hour delayed.
Pros: "Just overall solid experience, especially considering how terrible other airlines have become"
Pros: "The crew and leg room are really good compared to comparable flights on United, Delta or American. Especially love the power plug behind the seats."
Cons: "Couldn't watch any movies, and most of the DirectTV movies would not play. I was in seat 24 F, and 24 E had the same issue. They told us the reset the system, but it didn't help. Still, plenty of entertainment and on an actual screen on the back of the seat. So I consider it only a dissapointment on an otherwise good airline."
Cons: "Although the space around the seat is acceptable, the seats bottoms are horrible. It feels like sitting on a bench seat. It really needs more cushion."
Pros: "JetBlue crew was awesome"
Cons: "this time around the whole experience was great"
Pros: "Ryan the Mint class attendant was amazing"
Cons: "The cod was ... fishy"
Pros: "Some of the crew members are just simply rude! Whenever you ask what they have to drink, they roll their eyes & say look at the menu or say I just said it earlier. It bothers them for you to ask them for something."
Cons: "Our flights were delayed 56 minutes & had to work 6:30am I was expecting to be home by 2 that way I would get enough rest, then the plug for headphones did not work."
Pros: "Great legroom. Got in a bit early which was fantastic. Appreciated a mid-flight update from the pilot."
Cons: "Earphone jack did not work so I couldn’t listen to any movies or shows — shouldn’t sell a seat on a 5 hour flight if entertainment isn’t working. Plane also felt like it could have been cleaner."
Pros: "Great service and amenities!!!"
Pros: "Aircraft nice, clean and modern"
Cons: "Entertainment had technical issues."
Pros: "Wonderful experience with Jetblue"
Pros: "Sleeping in"
Cons: "Sleeping in longer"
Cons: "Very turbulent flight and overcrowded"
Cons: "My main comment is that the wi-fi didn't work for all passengers. One of the reasons I flew this airline was because they promise reliable wi-fi on the flight and despite multiple attempts to troubleshoot, it never worked."
Cons: "Gary was his name. I went up to go to the bathroom, I had heard the announcement prior to that and no one had mentioned anything about seatbelts or staying in my seat. I made sure before I got up. As I get up he approaches me and said "you need to stay in your seat, began to shake his head,"they mentioned it like 5 times", he then said. I really dont appreciate the attitude. It's not what you say it's how you say it. Work on your attitude Gary from JetBlue"
Pros: "Missed flight gate changed not enough notice"
Cons: "Gate changed not enough notice missed flight"
Pros: "I like jetblue, everything is excellent,."
Pros: "Easy going boarding, easy going staff, excellent amenities with personal large size video screen, elegant cabin with cool blue light and with accessible self-serving snacks and drinks and just overall very clean modern plane"
Cons: "All the other airlines"
Pros: "Studios were nice."
Cons: "Was expecting to buy a meal and only could purchase the snacks. Movie screen is very out dated."
Pros: "Charging port, tv with lots of options like music, tv, and movies. free snacks and beverages."
Cons: "delays and gate was switched last minute and I wasn't notified so was very close to missing my flight"
Pros: "The pilot was on it, time for some new planes."
Cons: "The plane left the gate 35 min late, went to take off the pilot saw a water leak returned to the gate. Finally fixed than went to leave the gate the 2nd time and there was another malfunction. 2 hours later finally took off. When we landed at lax we had to travel across the runway for quite awhile to our gate where we had to wait another 45 min for the other plane to leave before we could park."
Pros: "Cabin crew were great at looking after us and we had plenty of legroom in coach!"
Cons: "The entertainment selection was a bit limited and there was no wi-fi."
Pros: "Unpleasant. I requested some water, it arrived far too late. I stated I had diarrhea. The staff stated “Take your seat.” I stated I was under a doctors care for some injuries, I needed to be able to stretch my hip.” Once again the staff stated “take your seat.” The staff was rude, condescending, seemed annoyed and angry with having to do their job. I declare under penalty of perjury the formentioned is true and correct under the laws of the state of California. Karen Schuber"
Cons: "See above please."
Pros: "All our flights with jetblue were excellent"
Pros: "we ended up getting upgraded to seats with more leg room. the crew was very nice and accommodating!"
Pros: "DirectTV and snacks."
Cons: "My assigned airline steward seemed as though we were doing him a favor in flying with jet blue. Pleasantries such as a smile and a sincere your welcome really don't cost much, but give a good impression of the company your happy to work for. He must not be happy to work there."
Pros: "everything was good except that I didn’t like to pay for blanket"
Cons: "to pay for blanket"
Pros: "Very smooth pleasant flight"
Pros: "Free WiFi was great, but wish I could sign in with my Amazon account instead of setting up TrueBlue."
Cons: "The food cart rushed by without asking if we wanted anything. Also not clear until after food purchase that free snacks would be available throughout the flight."
Cons: "We were not told we’d be sitting next to a woman with a dog. It was highly offensive to sit and eat next to a dog that smelled and panted constantly, and would shed occasionally. Why not solve this problem by asking passengers when they book a seat if they do or don’t want to sit next to pets? Not everyone can do this since many have allergies. Also, this is not hygienic. Very unsatisfied."
Pros: "New plane with self service snacks and drinks."
Pros: "Boarding was quick and easy, and they had lots of options for entertainment"
Cons: "The plane is very cramped. I am a very small person and I still felt like I couldn’t really move to get things under the seat in front of me. The crew also only came around with food once during the flight, and I happened to be sleeping then, so I didn not get a chance to have any food."
Pros: "Quick security check."
Cons: "Temperature to hot in main cabin during flight."
Pros: "They made a potentially difficult departure from JFK in a snowstorm super easy. And they couldn't be more helpful."
Cons: "Man, the regular seats are just too small."
Cons: "That we arrived 30 minutes early and had to taxi for 30 minutes until there was a gate. Annoying!"
Cons: "I arrived 2 hours early. Security lines were long. I had to run to the gate as they announced that the plane doors were closing 20 minutes before takeoff."
Pros: "We boarded right on time and the boarding process was smooth."
Cons: "Our flight was delayed three hours because of air conditioning malfunctioning on the plane. We sat on the tarmac for almost two and a half hours, and it must have been around 85 degrees on the plane. There was a lot of miscommunication about whether we would be switching aircraft. They finally told us to deplane because we were probably going to switch planes. After 15 minutes in the terminal, we reboarded the same plane. Got to LA 3 hours late so had to deal with horrible rush hour traffic, which we had hoped to avoid had we taken off on time."
Pros: "Friendly crew and highly comfortable flight. Will be switching to Jet Blue!!"
Pros: "Food and drink provided on flight. That's amazing!"
Cons: "Nothing :)"
Pros: "The entertainment system crashed three times and had to be rebooted which cause you to start everything over. When I use the Wi-Fi for the Amazon prime option it was very spotty and had to reload quite a bit during the flight from JFK to LAX. They are by Miss clean the staff was good but the entertainment system and the movie choices were very old and not really very interesting."
Pros: "Lots of leg room and good entertainment."
Pros: "Free food."
Cons: "Wrong sandwich. Soggy sandwich. Sound was scratchy. Movies need closed caption option."
Pros: "Jet Blue is always a great experience due in great part to your staff! I was running late. They accommodated. The flight was late but the checkin crew was stellar and kept us informed and in a great mood. Then the flight crew took it from there and they were, as always, true professionals. Thank you!"
Pros: "Read some reviews regarding tardiness but our flights out of LAX and return from NY (go see US Open Tennis Championship) were either on time or early. On-board entertainment was great since we can watch LIVE matches from US Open on the return trip. However, you have to bring your own ear phone/head set otherwise it will cost some $$. Free WIFI too"
Pros: "They got us on quickly, and the flight arrived quicker than expected."
Cons: "The line for security was poorly managed, tried talking to multiple employees and they all ignored me, and on the plane there was no wifi, and I tried to flag down a flight attendant for water but they never came to the back of the plane."
Pros: "Boarding was easy. I like the Dunkin Donuts coffee"
Cons: "My overhead light and tv we're both not working. The stewardess was rude when I brought it up. Told me to move to the next empty seat dismissively. I bought a window seat on purpose and did not want to move. My concerns were left unaddressed"
Cons: "They don't have free meal services and they ran out of the meals you can purchase, we weren't pleased"
Pros: "Good movies and sufficient leg room."
Cons: "We didn't even know we were boarding - our destination wasn't on the display board and you couldn't hear the woman announcing who was able to board. Very disorganized. We sat on the runway for a long time before taking off and we boarded the plan much later than the delayed flight time."
Pros: "The crew was fantastic, and the flight was one of the smoothest I've been on."
Pros: "Crew was very friendly and took good care of the passengers"
Pros: "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "Nothing to like."
Cons: "Cabin was way too hot despite complaining multiple times. Wi-Fi didn’t work the whole flight. The entertainment system was down. Seats uncomfortable. Inept crew. Worst flight I’ve ever taken."
Pros: "No food, late by hour"
Pros: "Excellent crew and clean aircraft"
Cons: "Sat on tarmac for 20 mins because we were early..."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Pros: "Crew was friendly"
Cons: "Ticket printed out incorrect gate information"
Pros: "Very comfortable, no complaints."
Cons: "No delays. And have the terminal bridge in working order"
Pros: "Crew was friendly, capt. had smooth take off and landing."
Cons: "Late gate change threw me for a loop. Had dinner with some friends in terminal before they caught a different flight. Walked to my gate only to find flight had changed to a different terminal and gate. Ended up fine because there was a delay with the lane switch, but made me a little anxious."
Pros: "The crew very nice and helpful"
Cons: "Took off late. Other than that very comfortable and great experience"
Cons: "THE FLIGHT WAS 5 HOURS LATE"
Pros: "I really enjoyed the service on Delta. The entire process was better than what i've come to expect on airlines. My flight attendant was Kate, and she was awesome - super friendly, professional, thoughtful."
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Cons: "Kayak a howed my gate as something that didn’t exist at the terminal. I went to a kayak help desk to have a ticket printed that showed my TSA precheck because it wasn’t showing on my mobile ticket, and no one was there to help. I waisted for 10 mins. It then took me nearly 2 hours to get through security. I asked if I could get through quicker and was told I could not, despite it being passed my boarding time. I then ran to my gate where I waited for another 10 mins (no one was there, again) and then an employee came out and said they couldn’t let anyone board once the door was shut. He then directed me to the delta help desk (there was at least 20 people behind me who missed their flight). I then had to pay an additional $75 to get a later flight. The whole experience was awful and I’m disappointed with Kayak and the gate confusion, but mostly Delta and the lack of customer service."
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Pros: "On time"
Cons: "Take a long time to taxi to the gate & getting off the plane."
Pros: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Pros: "Everything was great, easy boarding, great idea (board ahead of your zone if you check bag free at gate), courteous staff, good food choices, arrived ahead of schedule, good movies."
Pros: "Personality and charm of the flight attendants made it an especially relaxing trip."
Pros: "I, as a tall man, was allowed to move into an exit row with no additional charge. The flights were not full."
Pros: "Fast boarding and complimentary snacks."
Cons: "I was seated next to a very large woman who came over the arm rest onto my seat."
Pros: "Our Delta plane was brand spanking new. Everything worked and the inflight entertainment system was fantastic with many movies to choose from, free headphones, games, tv shows, etc. The crew was polite and the seating at least as comfortable as expected for a 4 hour flight."
Cons: "The restrooms in the rear of the plane were remarkably small, even by airline standards. I'm a somewhat larger person and I fit, but I know a lot of people who would literally not be able to fit on the toilet without touching both of the sidewalls or risk getting stuck in there. The boarding process at San Jose Del Cabo was the most ridiculous setup I've ever experienced. There were numerous flights boarding out of the same gates and at least 3 or 4 lines for different destinations forming on a ramp just outside the gates. There were guys with signs trying to herd people into the correct lines and then loading the people onto buses which took you out to the planes. The planes were loading from both the front and rear doors and people were getting tangled up inside because of the haphazard loading process. Very easy for a person to end up on an incorrect plane!!"
Pros: "The movie selection is very good"
Cons: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Cons: "Force me to take a bad seat"
Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Pros: "I didn't get a chance to get the gentleman's name at the gate, but he was able to get me on the earlier flight (since I had NO luggage and only 1 carry on that fit under my seat) and didn't charge me the stupid fee for filling a seat that was empty when I was giving up a seat on a later flight that would accommodate those who missed this earlier flight. Nice to see kindness in an industry that seizes fees on every opportunity."
Pros: "It got me to SFO earlyish"
Cons: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Pros: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Cons: "No free wifi."
Pros: "Very nice and friendly crew were very efficient."
Cons: "Very nice and friendly crew were very efficient. Unfortunately, we had to wait over 20 minutes to get into our gate because another plane was there, so we arrived late. Not DELTA's fault."
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Pros: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Cons: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "Seat was okay, but I thought we weren't doing center seats because of Covid risk. That plane was packed tight."
Cons: "They made me store my bag, because I had a guitar which has always been allowed as a carry on. Its a fragile instrument, and has always been allowed as a carry on."
Pros: "gooe friendly service. Flights were on time. Embraer 1900 performed well."
Cons: "More English tranlation"
Cons: "Be on time with the flights."
Pros: "Absolutely nothing"
Cons: "It was cancelled and no one alerted me until I arrived at the airport."
Pros: "The plane works"
Pros: "The entertainment, and service inside was very good."
Cons: "Boarding process was disorganized and confusing."
Pros: "Great plane with great service!"
Cons: "We have problems with the tickets of my das y mam we have to pay $600 dólar more"
Pros: "the seats do not recline and are uncomfortable"
Cons: "the seats do not recline and are uncomfortable"
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Pros: "Flight to Mexico City was good"
Cons: "The staff at the gate for the flight to Detroit sent us back to get our immigration forms without giving us our boarding passes. This forced us to miss our connecting flight to Detroit and delay our arrival by 7 hours. Awful experience."
Pros: "Quick boarding. Quick departure."
Cons: "Plane was 45 minutes late leaving Mexico City."
Cons: "Checkin early to get assigned better seats. Our fare did not allow us to select our seats but we were assigned seats next to each other."
Cons: "Flight delayed. They were moving us from door to door. My connecting flight was delayed too. The flight was supposed to leave at 1am when ended up leaving and hour past that plus a lot of children were traveling in that flight and I don’t think it was okay to be moving all these families around from door to door. It was 2am this children needed to be sleeping on Thebes plane that was supposed to leave at 1am. Really disappointed."
Pros: "On time and comfortable"
Pros: "Luggage was found that was good"
Cons: "Horrible day nobody here to guide you or help you and then charge you an arm and a leg."
Cons: "that my ticket was managed by Just Fly when the Kayakpage said that the ticket is Aeromexico's. I will not use Just Fly anymore and Kayak risks me going directly to Aeromexico or other airlines if they are not transparent with the vendor."
Pros: "Arriving at my destination without any problems"
Cons: "Boarding at Lima wasn’t well organized. Delayed arrival at Mexico City due to bad managing. Food wasn’t good, except the desert. Wifi in the plane wasn’t working, neither charging ports. Baggage checked not to my final destination, so had go with all my luggage through customs again."
Pros: "The service was great!"
Pros: "Coming back was okay, fly attendants were nice everything was good. thank you."
Cons: "Going to Mexico, I ask for a glass of water and the fly attendant ignored me and she did not come back. I know she heard me, she gave a drink to the other passenger"
Pros: "The staff was super nice and professional. The flights were both on time"
Cons: "I didn't like that they change my seat number after I had already picked a window seat. When I checked in they gave me a middle seat ."
Pros: "Missed my connection and Aeromexico tried to pressure me into buying a new ticket. I had informed them that my previous flight was delayed and had been assured that I would be booked on a new flight. I bought a one way ticket on interjet back to NYC instead. Incompetent scammers. Avoid this airline if possible."
Cons: "Awfull customer service."
Pros: "The arraivile bean early than than a espect at :"
Cons: "Food :;("
Cons: "Aeroport and the waiting"
Pros: "Great experience, thanks"
Pros: "Me molesta que cobran la maleta y nos cobraron 500 pesos vuelos internacionales deben dejar una maleta libre"
Cons: "Crew was rude. Lost my luggage."
Cons: "I had to get my luggage in Mexico City Airport and bring it to the connection flight to Lima by myself. I don't like it. They call it "service"?"
Cons: "Almost lost the conection at MEX because I was waiting for my baggage, nobody said anything until 20 minutes the bags for the flight stop coming."
Pros: "We did not take this flight, but switched to a flight from Mexico City to LAX."
Cons: "I must to payfor my equipaje"
Pros: "Great customer service and nice flight"
Cons: "It took a while to board"
Cons: "We were the last ones to board there was no place to put our personal items also we were missing items from our suitcases they stole a small camera and jewelry we bought for gifs I will never flight with this Air line again they ransacked our suitcases I'm very disappointed"
Cons: "Seats did not have any earphone connections."
Pros: "I liked the service, entertainment, pretty much everything. The flight attendants were really nice. I also liked that the plane it's always on time like boarding time a little late but landing time is on point, I've enjoyed my first experience with this airline."
Cons: "I didn't like the boarding process because it's not organized, like they could just make it zone by zone instead of just doing whatever they want. It makes everyone get irritated and very upset."
Pros: "Received a notification (good) from kayak that flight from Puerto Vallarta to Mexico City was changed by 2 hrs 26 minutes., Aeromexico did NOT consider connecting flight to JFK. 50 minutes with 2 TSA checks no elevator and 4 flights of steps with carry on baggage and cross the entire airport for gate 59 from transport gate for passengers with age and medical issues. Unable to reach airline prior to airport arrival. Unavailable. Finally was told by customer service that if I hadn't gotten in an earlier flight we would have missed our connection"
Cons: "Unavailability of personnel in English. Given misinformation when I finally connected to someone. This is a recurrent problem. Friends actually missed the flight one week prior with same travel itinerary"
Pros: "No hubo ningún inconveniente fue plasentero el viaje gracias"
Pros: "Crew was nice and eficiente, flight was smooth"
Cons: "No entertainment on flight and only peanuts and drink to eat"
Pros: "Plane on time. No setbacks"
Cons: "Long line in customs in Mexico City especially since we had to make a connection. Also the inconvenience of getting our luggage in Mexico City and then re sending it to Cabo SAN Lucas."
Pros: "The warm welcome by the crew. They were very caring"
Cons: "I wish they had food"
Pros: "Very polite crew"
Cons: "The seats are too close to each other I'm 6.1 and it was hell for 2 hrs"
Pros: "Easy boarding."
Cons: "Small seats! I had 2 heavy set persons next to me and I was squeeze into the window seat. The persons elbow next to me would be over on my seat space, not to mention bad body odor. worst flight experience so far."
Pros: "missed this flight due to baggage issues"
Pros: "Free checked bags!"
Cons: "All communication referenced Areomexico confirm # but had to call to get Delta # in order to do online check-in."
Cons: "I ordered kosher food and again American Airlines didn’t get me any"
Pros: "Comfortable seats and good food/service throughout the trip."
Pros: "Crew and food"
Cons: "We were delayed an hour and when we arrived late no one was there to meet us at the gate. We had to wait to deplane."
Cons: "Fight was delayed 50 min departure because flight crew wasnt there. Also, plane was very old and outdated."
Pros: "Crew was not friendly and gathered in the rear galley complaining about their job and customers. The seat was not comfortable at all."
Pros: "A couple crew members were great and attentive. A couple seemed like they would’ve rather been anywhere else."
Cons: "This plane is so outdated. For such a long flight, these days entertainment is everything. The movies got interrupted every time an announcement was made (as in the screens went black and never came back on only the sound) this happened to 3 movies! The “wifi” completely useless."
Pros: "Service, food and the cleanliness. Also the help we got in transfer, from one flight to the other."
Cons: "Nothing really much!"
Cons: "Crew was cold and rude"
Pros: "Flight was late, food gave me diarrhea o"
Cons: "Old plane"
Pros: "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
Cons: "Very limited food options."
Pros: "Chocolate ice cream and pot pies"
Cons: "To start, I had paid extra to upgrade to a seat with more leg room only to find I had been reassigned to the back of the plane. This was after I had already done an online check-in for the appropriate seat. Then I was told by the AA agent at the desk that my upgrade was in the system but that it was “fake”. Apparently the money I paid two months before was no good on this flight. I was traveling with my boyfriend and they would not allow us at the same counter because we were not married. After much haggling we were finally able to rectify the situation. Horrible start. Then, once on the plane, the in- flight entertainment system as well as the lights broke right before take off so there was nothing to watch or see for an almost 8 hour flight."
Pros: "Arrived ahead of the scheduled time"
Cons: "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."
Pros: "Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks."
Cons: "These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect."
Pros: "The fare rate. The boarding crew were good. The onboard crew were not too friendly. No smiles."
Cons: "The seats seem to be tight. I’m only 120kbs and 5’ and yet I’m having a hard time squeezing into my seat. The food was ok. Entertainment is a big zero. The plane is okd style."
Pros: "Left and arrived on time."
Cons: "Would have preferred getting a better seat."
Pros: "Asked a stewardess to turn the heat up and she did."
Cons: "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."
Cons: "Food and drinks could be better"
Pros: "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."
Cons: "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."
Pros: "Good space in premium"
Cons: "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."
Pros: "The overall service x"
Pros: "It was fine. Nothing extraordinary, just solid and fine"
Cons: "Nothing bad in particular. The passengers could've been more friendly, but that's not the airline's fault"
Pros: "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
Cons: "Plane needs to be retired or retrofitted to accommodate smart device charging."
Cons: "Plane was dirty and crew inattentive."
Pros: "New airbus at least"
Cons: "Long boarding time, very long disembarking time. We were told we had to check our bags at the gate when we found there to be enough headroom above us for our bags after."
Pros: "The flight attendants were helpful and friendly, the plane was clean and food was ok"
Cons: "Having to stand in line with a 2 year old while rude passengers rush to board not caring about anyone or anything bit getting to their seat. What happened to letting customers with small children board first"
Pros: "Instead of British, my plane was changed to AA. The plane was very old and outdated. For a long international trip, it was disappointing and scary at the same time. No personal monitors, no phone or iPad charger, dirty and old bathrooms.... just disappointing."
Cons: "Instead of British, my plane was changed to AA. The plane was very old and outdated. For a long international trip, it was disappointing and scary at the same time. No personal monitors, no phone or iPad charger, dirty and old bathrooms.... just disappointing."
Cons: "Entertainment options were great"
Pros: "Entertainment was good"
Cons: "Flight was late, seats was small, all time something smelled so much."
Pros: "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
Cons: "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."
Pros: "They offered pretty decent food and snack options that were included in the flight- the high quality chocolate ice cream was an especially nice touch as well as the included wine. My seat appeared to have more space than the flight previous to it, so that added a lot more comfort without the extra expense of having to pay for the "more space" seating- I often feel like airlines nickel and dime you to death these days. Perhaps it was just the luck of the draw, but the seats had much more legroom than my first flight to Paris as opposed to the return to NY. The flight crew were all courteous and pleasant. Leather seating with readily available pillows and blankets for all was a nice touch as well."
Cons: "Having to use communal screens for watching movies and shows, having no choice as to what was displayed, having trouble seeing everything displayed (too far and small to see nuance in dark scenes and print on screen), having only one bathroom mid plane."
Cons: "It was FREEZING. Uncomfortably so that we were unable to sleep."
Pros: "The airplane was new and very spacious. Air hostess were very accommodating. The flight took off and landed on time. Food and snack quality was amazing. Entertainment options were plenty. Restrooms were clean and smelled fresh through the journey."
Cons: "Since my flight was connecting from London to New York we barely had a break even though we were suppose to have a 2.5 hour layover. As soon as we got off our first plane we were directed to American Airline security where they questioned me about my trip and what I did in Spain. Then I was directed to TSA where it took a long time to get through the lines. I got to my gate an hour before take off and they were already boarding. I didn't have a moment to take a bathroom break or grab a drink/snack. But again, this experience was not all that bad because all the positive notes listed above."
Cons: "Flight delayed and the costumer service was very bad in terms of providing information to the costumers, I have called and there was no proper line to reach them at, I got my information from British Airways, as they were operating the flight."
Pros: "No major issues with the flight itself, see below for MAJOR issues with check-in and checking bags."
Cons: "The organization with American Airlines at Charles de Gaulle was absolutely pathetic. I understand it's a busy airport, but NONE of the other airlines had lines like American did. Then by the time you get up to an American airline employee, incompetence was written all over their faces. The straw that broke the camel's back was that they insisted on separating my partner and me while doing security questions, meanwhile other parties who were together were not separated (LGBT discrimination). This pushed us back 10 minutes--we were separated and he was having to wait for me after the questioning to get my bag checked, too. I'll add that we arrived to the airport with over 2 hours to spare before our flight which should have been more than enough time. We probably would have missed the flight if not for a few decent Charles de Gaulle employees who bumped us though lines at customs when they realized the time crunch, no thanks to anyone with American Airlines. I heard so many saying they will not use American Airlines again, and how saving a few dollars was not worth the headache. Flying is already stressful enough, don't make it that much worse."
Cons: "The staff was rude not helpful and mean worst crew I've ever seen and I fly alot"
Pros: "THis was an ok flight. Everything was on time and the crew was hreat. On the other hand, the food was terrible and the check in process was not expedite at all. The American Airlines crew did not know how to handle my G4 visa while checking in and they neglected to mark my bag with the orange ribbon signaling platinum status in American. This is key to getting your luggae faster in baggage claim when you have a short connection (I had less than two hours). This omission caused my suitcase to arrive last, and I had to run to make it to my next flight."
Cons: "States above"
Pros: "The meals were excellent -- well timed distribution of food throughout the flight. Attentive staff. Good choices for meals and beverages. I liked the fact that we got ice cream halfway through the flight also, that's not a very common thing! Entertainment system was very good -- lots of choices of things to watch/listen to! I was pleased to find that there were movies available that had been very recently released that I had been wanting to see!"
Cons: "Comfort was okay, my seat was on the end of a row with three seats (aisle side) and immediately behind me was a row with only two seats. Without fail, the flight attendants bumped their carts into my chair EVERY time they passed. If I had been trying to sleep, this would be much more of a disturbance to me. Seeing as I was just watching movies and enjoying the food, it wasn't that much of an issue. However, I think it would be easy for the flight attendants to just take a second longer to try to navigate around the chair and not bump it every time. Little things like that go a long way, especially on a long flight."
Pros: "At least the entertainment was good while I waited for my food."
Cons: "I asked for a chicken option meal and the flight attendant was at the end of my area of sitting (the front half) and left to the back and said he would return. I waited and waited and nothing while everyone ate. I ran the flight attendant button(many many many times) and no one came. I didn't get up because why am I going to chase someone down? After about 30 mins or more later someone finally passed by that was going to ask for trash. I asked for my food and they apologized and brought back a pasta option and said they were sorry that they ran out of chicken. So I was made to wait for half an hour while everyone ate to NOT get what I wanted and be forgotten about?! Unacceptable. Took me another 30 mins to get my appetite back since I was so upset. Also, our flight left an hour later!!! No one said anything to us about why we were late. They accommodated those with connecting flights in the US but still. What is going on?"
Pros: "not a lot"
Cons: "flights were re-scheduled and therefore had to travel a day early causing overnight expenses in NY. Re-scheduled flight was also delayed by an hour!"
Pros: "We booked Finnair, but it was a code share with AA. We stood in line at ticket counter for 1hr, and then was sent to AA. We almost missed our flight. We were there 3hr before our flight. Very confused!!! What is your suggestion? Should you say AA not Finnair???"
Pros: "Friendly, efficient service."
Cons: "I missed the connection in London and had to wait 5 hours for another flight. This was only due the fact that there is no help to passengers in connection. I had over an hour and a half to get to my flight but waiting for the busses and to commute to the right gate took so long that I missed my flight."
Pros: "From boarding to landing evething was perfect. Flight was not overcrowded, so I could lay and sleep comfortable in economy. Crew ok"
Pros: "The crew were excellent and very professional. It was not a full flight and boarding was quick and easy. We landed almost an hour early. When we made the reservation we were told it was an 8 hour and 50 minute flight but we got there in 7 hours and 45 minutes, more than 1 hour early. It would be good to know the real timing so that meetings could be planned in a timely way."
Cons: "This is a code share with American Airlines and an American Airlines plane and crew and it is an out of date plane. There were no individual screens only 1 screen hanging down every five or six seats. The seats are very, very narrow. The cleanliness of the tray tables were gooey and full of crusted dirt as were the seat areas in front of the tray tables. I was told that they fly an even older plane from Europe to NY, which is an old one aisle plane. Not sure why AA continues to use such out of date planes but if they use planes from the 1980's it seems to me that they should charge 1980 prices!"
Cons: "The plain was an old model with no personal screens... So boring"
Pros: "The service was good and the food was ok. It was a smooth flight."
Cons: "That we didn't have our own screen to select our own movies."
Pros: "Upgraded from Business to First on a transcend A321. Seats amazing, hard product is just superb on these planes. Crew good but a bit animatronic as always with AA."
Pros: "Great flight attendants and agents, employees care about providing quality customer service to the consumer."
Cons: "No media device on the plane to provide entertainment and the seats are uncomfortable and tiny. My wife is 5'4" &120 lbs and found her seat uncomfortable...we were also sitting in comfort seats. It is 2016, please stop the madness of having coast to coast flights with no entertainment available."
Cons: "The seats were so cramped we could barely move. It was hot, it felt like there was no a/c most of the flight. The flight crew was late which delayed my flight. Awful. I will never fly American Airlines again."
Cons: "Our flight from Seattle to JFK was delayed over 11 hours, not because of weather or mechanical issue, but because a flight attendant fell ill and American Airlines had no one to take his or her place. They had to fly in an employee from Texas to cover the shift. Are you kidding me? I understand there are unforeseen events but any reputable airline should have a personnel contingency plan better than that. As a result, we lost a whole day of our vacation, missed our Broadway performance, and others missed their business meetings. All the alerts informing us of the delay were sent long after they already occurred. I will avoid flying American again at all costs."