Daily cleaning, installation of cabin HEPA filters on flights from Baja California Sur to Illinois
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Scores according to KAYAK customer reviews
Pros: "Free movies was great."
Cons: "Missing luggage. Please help"
Pros: "The movies"
Pros: "On time. Leg room. Service."
Pros: "Horrible. Airlane changed Gates at least 5 times. Delayed for hours. Waited more than 1 hour to get our bags at Chicago."
Cons: "See above"
Pros: "On time"
Cons: "When I asked a flight attendant to pour water in my own reusable cup she frowned and told me to use new plastic cups each time. I told her I’d rather not have water."
Pros: "All good with Alaska and Virgin America"
Pros: "Once the seat assignment snafus were fixed, everything went fine."
Cons: "When we make the reservation, WE TELL YOU that we have two kids ages 3 and 5 travelling with us. WHY DOES YOUR SYSTEM BREAK US UP INTO 3+ GROUPS? It just ends up in more work for your gate agents to put us together as well as you can before the flight. This happened on the flight out and the flight back. Also, on the flight back the agent and crew had to bump people who had already established themselves in their assigned seats in order to fit us in in a sane way. Also, don't make us download a sketchy app to view in-flight entertainment. There are ways to deliver entertainment that don't require installation of software for just a flight. Not that it matters to us, because entertainment wasn't available on the flight to cabo."
Pros: "Got exit row seating (16C) and crew was good."
Cons: "Wifi isn't reliable near Cabo - so get your movies and messages in! Restroom in the back made using it at times (drink service) impossible for 10+ minutes."
Pros: "Great seats, excellent crew, food and drinks were great..."
Cons: "Boarding wasn't good. Stuck outside on the jetway / tarmac in 90F heat for 10+ minutes in Cabo. Bad for kids and elderly - better to have everyone wait inside with the AC on until the plane is ready!"
Pros: "We were on our way to a bachlorette party and the crew was really fun and adding to the whole experience."
Pros: "I have become a major fan of Alaska Airlines. Check In is so easy, the attendants are friendly, the food is worth purchasing (although a bit too spicy for me), the choices of flight times is impressive. I have flown with Alaska three times in the past year and every flight was booked solid. Must be lots of others who feel the same way I do."
Pros: "The crew was professional"
Cons: "The craft was average. Nothing special. Uncomfortable"
Pros: "Alaska air cost me $250 because I had to purchase another ticket due to their nearly-2-hour delayed flight. The weather is fine so it is cleary a logistical issue."
Pros: "Pre-check, loaded and landed on time. Great pilot on the way home back to O'Hare. All flight attendants were super to work with...no hassles/problems."
Cons: "No pillows for 6.25 hour flight:("
Pros: "Pilot information/anoucements."
Pros: "Leg room was good. Seats and airplane was tidy. Provided complimentary snacks and drinks on time Boarding process was fast and easy. Crew service was excellent."
Cons: "for red-eye flights -recliner will be better than normal seats."
Pros: "Very clean, on time, smooth flight. Overall, really great, thanks."
Pros: "Boarding was fast, seats were rather comfortable, the crew was attentive"
Pros: "On time, and non-eventful. Would fly with them again"
Pros: "fast boarding"
Cons: "terrible food and no drinks before snacks"
Cons: "When I was taking lunch the kick out of the seat after I paid the upgrade because one of the seat was for handicap people. Why the agent at the counter sold me everything and never told me."
Pros: "The flight was fine. Typical of any other airline company."
Cons: "They managed to lose my box of fish on a Direct flight from Anchorage to Chicago. I might be more understanding if I had connecting flights. Unacceptable..."
Pros: "sat in exit row"
Cons: "no blanket available"
Pros: "Nothing remarkable."
Cons: "Difficult getting seats together. Had to call airline directly to obtain seats together. Could use a bit more leg room."
Pros: "Customer service was great: friendly & efficient. Good options great to purchase"
Cons: "Limited snacks"
Pros: "Great service from the crew on the flight."
Cons: "Seats didn't recline."
Cons: "For such a long flight at night we weren't offered a pillow to use or blanket and the seats are so small and cramped it was hard to get comfortable.one snack was offered the whole flight and the prices were too expensive to order."
Pros: "Flight was on time. No hassles."
Cons: "Plane was really old. My seat barely had a cushion and the arm rest was missing (broken off). The seats were so worn out that I could feel the passengers knees behind me digging into my back during the whole flight."
Cons: "Sat our family apart even though we have a 3 year old. She initially was by herself. They eventually let one parent sit with her. This is after we made reservations to all sit together."
Pros: "departed and arrived on time"
Cons: "I had to pay $25 to check a bag I could have carried on. To make matters worse, they attendants checked bags at the gate for FREE. I didn't like the hidden / nickel & dime fee and I resent that I paid when others did not."
Cons: "The longest, bumpiest flight I have ever been on. The fasten seatbelt slight was on all but about 20 minutes of a four-and-a-half-hour flight. I know the crew is not responsible for the weather, but it did not appear that the pilot was trying very hard to find smoother air."
Pros: "Cheap fares, painless boarding, friendly staff and a clean plane"
Cons: "Not very many free entertainment options."
Pros: "I felt the aircraft was very spacious and the crew members were very nice. The leather seats were pretty comfortable."
Cons: "I liked the amount of leg room and the air craft was a new plane and it had nice amenities. It had a plug to charge my phone. They provided pretzels and drinks. The flight was a pleasant experience and I would definitely fly again with Alaska Airlines."
Pros: "Flight was on time! Very clean aircraft. Spacious seating."
Cons: "Could offer 2 or 3 bags of little snacks. 1 is just a teaser."
Pros: "Customer service, friendliness, comfort. Great staff on this flight in particular, although Alaska clearly hires for this as I always find staff to be helpful, courteous, and friendly."
Cons: "GoGo wireless might be interesting. I have no idea, because there is no way to download the Video app while you are on the plane. How many people know to do that ahead of time?"
Pros: "1st time I was given a snack in many years. Very friendly crew."
Cons: "Almost missed the flight because of misleading gate signs at the airport. Not sure if that's the airport's or airline's issue."
Pros: "The well-organized systems at Alaskan Air made for a relaxing trip. From the app (with well-timed in-airport prompts), to the lovely crew, to the amazing way the pilot "made up" time so that we arrived a bit early despite a lengthy runway delay due to another plane's mechanical issue (during which the pilot frequently and kindly gave the passengers updates), I was impressed and satisfied."
Pros: "The cabin crew were funny and very nice. The flights out of SNA was easy breezy – so convenient. I ordered the cheese fruit place on Alaska and it was really fresh and tasty."
Cons: "I didn't like the seating arrangement online. My selected seat did not match with the actual seat layout online. When flying to to Cabo, we were supposed to sit in front of the lavatory with no one in front, but when we boarded, we were in the last row. The lavatory was behind us and we couldn't recline all the way back."
Pros: "Everything went great, unlike my trip home, which was not on Alaska! Next time I'll try to stick with Alaska Air both ways!"
Cons: "We had 4 hour delay due to technical difficulties in san Francisco."
Pros: "clean plane - timely - good crew - flight rough but pilot was communicative about it. Arrived on time. could not have been better"
Pros: "I had a wonderful time on board. The crew made feel happy."
Pros: "Alaska was so incredibly helpful and patient! We flew out on December 23, with all of the other holiday travelers. Even though it was busy, the people working the check in were great and were able to move the line quickly. They even helped us to get free bags because we are military. Flight attendants were friendly as well! Will definitely be flying Alaksa again!"
Pros: "Food is good & seating is very comfortable- what a nice surprise for a US airlines"
Cons: "No complaints."
Pros: "Sitting in the exit row with more leg room and the crew were very nice! We also felt better when the pilot came on to say there was going to be turbulence."
Cons: "Having an hour delay but it was due to weather."
Pros: "If you're flying to Alaska, Alaska Airlines is the best option. The cabin lights were dimmed enough for people to rest, and the flight itself was pretty smooth -- we made good time."
Cons: "I travel quite a bit and it's exhausting to be on the same size plane for this flight as you'd be for a 1-2 hour flight. I had the middle seat falling asleep on my shoulder, the guy in front of me leaned back from take off to landing (literally), and the aisle is so narrow that you get banged into every time someone goes to use the facilities, or even when the flight attendants walk back and forth. It makes for a very long 6.5 hour flight. Alaska Airlines should be the front runner on making travel to Alaska as comfortable and easy as possible, but definitely the worst part of the trip."
Pros: "Flight attendants were helpful and funny, and offered assistance with my toddler"
Pros: "Delta is doing a great job keeping everything calm and clean during this pandemic!"
Pros: "Never went on the flight."
Cons: "Awful customer service"
Pros: "Great crew!!"
Cons: "Boarding was a bit slow!"
Pros: "These Comfort+ seats had the most legroom of any airline (Delta, JetBlue, American etc) short of Business class that I can remember in my adult life!"
Cons: "Almost 3 hours delayed"
Pros: "Nothing exceptional stands out"
Cons: "Flight was not on time"
Cons: "Pay close attention when boarding in Cabo as they board multiple flights out of the same gate and it could be easy to get on the wrong bus."
Pros: "Crew was friendly"
Cons: "Ticket printed out incorrect gate information"
Pros: "Charging at every seat is great."
Cons: "All of the plane extras (e.g. WiFi, food service, etc.) were out of commission for some reason. Without WiFi, I couldn’t watch anything on my own device, and I would’ve had to pay for a headset that is compatible with your screens."
Pros: "Clean leather seats. Good screen for movies."
Cons: "Less announcements/movie interruptions"
Pros: "The crew very nice and helpful"
Cons: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."
Pros: "see above"
Pros: "Crews were nice"
Pros: "I like the fact that entertainment and technology is always good."
Cons: "Boarding is always a horrible experience. I never know what zone is boarding. Your agents at the gates are overwhelmed with so many things."
Pros: "I earned miles for it."
Cons: "It was an old 767 that either needs to be gutted and redone, or sold to FedEx for cargo. The entertainment systems were relics from 2002, and barely worked. USB port, nope. Then they ran out of food and booze (wine mostly), so they made the nonrev employees go without, which was awkward gif the rest. But the kicker was that they lost my luggage. I told them that it hadn’t been boarded ten minutes prior to pushback. The Venice folks were very excited to be able to show me exactly where they list it (because of the RFID bag tags)... doesn’t do me much good... 10 miles away or 10,000 miles away, I still don’t have my “stuff”"
Pros: "Food, service and entertainment"
Cons: "Entry into the aircraft was a bit chaotic"
Pros: "We arrived on time."
Cons: "All 3 monitors in our row were frozen the entire 6 hour flight. The “food” was horrid dueling pastas. Inedible. Seats didn’t recline more than 10 degrees."
Cons: "We were packed in so tightly I still have dents in my kneecaps."
Pros: "Nice plane staff"
Cons: "Very hot airport. Having to load plane outside (hotter on tarmac). Then Delta being 3.50 hours late. Sitting in a hot airport for 6 hours. Not my idea of fun"
Pros: "The flight was excellent and caring. They were very helpful after my son vomited in flight as we were landing. I was impressed with both flight attendants in the back of the plane. Great service"
Cons: "Frontier canceled the flight. Delta delayed the flight that I rescheduled. One of the worst traveling experiences I have had in a long time. My day started at 3:30am. I’m just now going to my hotel at 12:40 am"
Pros: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Pros: "The staff was very professional, courteous, and accommodating. Having the Delta app made everything relatively easy for me with the up to minutes updates on flight and baggage status."
Cons: "I didn't like the long lay over, considering I found a gnetleman that was also going to BWI, but he was given an earlier flight. I am grateful for being able to get a cheap ticket for same day booking, but the gentleman also booked the same day as me."
Pros: "I, as a tall man, was allowed to move into an exit row with no additional charge. The flights were not full."
Pros: "The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks."
Cons: "The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration."
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Cons: "The airport and boarding process at SJD was disorganized. There were no sandwiches available to purchase on the flight."
Cons: "Very easy and fast"
Pros: "Awesome selection of movies"
Cons: "The seats are too close together, they do not recline far enough and the leg room is minimal"
Cons: "Flight delayed 2 hrs"
Pros: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Cons: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
Pros: "Our Delta plane was brand spanking new. Everything worked and the inflight entertainment system was fantastic with many movies to choose from, free headphones, games, tv shows, etc. The crew was polite and the seating at least as comfortable as expected for a 4 hour flight."
Cons: "The restrooms in the rear of the plane were remarkably small, even by airline standards. I'm a somewhat larger person and I fit, but I know a lot of people who would literally not be able to fit on the toilet without touching both of the sidewalls or risk getting stuck in there. The boarding process at San Jose Del Cabo was the most ridiculous setup I've ever experienced. There were numerous flights boarding out of the same gates and at least 3 or 4 lines for different destinations forming on a ramp just outside the gates. There were guys with signs trying to herd people into the correct lines and then loading the people onto buses which took you out to the planes. The planes were loading from both the front and rear doors and people were getting tangled up inside because of the haphazard loading process. Very easy for a person to end up on an incorrect plane!!"
Pros: "Food available for purchase. Entertainment system."
Pros: "The flight was on time and the arrival was early"
Pros: "Good Flight"
Cons: "Sat in a seat backing onto an exit seat do didn’t recline - my fault should have checked"
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Pros: "The crew was beyond friendly and courteous. Lots of leg room."
Cons: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Pros: "The crew was very kind & accomodating. There were plenty of great current TV shows & movies. The seats were pretty comfortable, above average. I loved that they had roasted salted almonds as one of the 5 snack options."
Cons: "I had earbuds but the little girl next to me did not. I loaned her a pair of mine but I expected the flight attendants to offer them but they didn't."
Cons: "Seats were moved and I didn't sit with my traveling companion"
Cons: "Flight was delayed"
Pros: "Quick trip and relaxing --- no high way traffic issues, accidents or construction hold ups."
Cons: "There wasn't anything I did not like."
Pros: "Like the online check in and advanced seat assignment"
Cons: "It's only a 45 min flight so no ptoblems"
Cons: "For the second time in one day, my seat would not recline!!! Very uncomfortable for an even longer flight than the first one!!"
Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Cons: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
Pros: "Extremely miserable"
Cons: "Lots of delays and surprise cancelations"
Pros: "The crew was really nice."
Cons: "It's shocking and disappointing that the plane was completely full. Also, the boarding process was really complicated and confusing."
Cons: "Lost my luggage"
Cons: "I buy a flight ahead of time so I can be back home on time to work, I get it delays can happen, there was already a delay to start off well, turns out the flight is OVERBOOKED & even tho I arrived 3 hours earlier prior my flight I had to wait 9+ hours for another flight. If you don’t have enough seating available don’t sell a ticket that you know doesn’t exist. It’s not the first time it happens with Aeromexico, their airline is HORRIBLE & I didn’t expect with my first experience with Kayak to be just as bad. Never buying a flight through this website ever again nor am I planning to fly with Aeromexico."
Pros: "On time, smooth flight."
Cons: "very uncomfortable and tight seating. Almost impossible to eat with a passenger sitting next to you. No salt, pepper or butter with food. Dried out tasteless, inedible bun served with meal. Cabin crew a little indifferent."
Pros: "Staff was friendly."
Cons: "Food mediocre."
Cons: "Online check I was a waste of time- tried 10x and failed called the airline and "customer service' was clueless and contradicted herself. The flight itself was well into the 90 degree range. My family's shirts were soaked with sweat. Eggs were gross. And this was $500/tix for coach. I would rather fly Sprirt or a vlaue line than this."
Cons: "Because They Sold My Tickets. Now I'm In The Airport Waiting For 8:17pm Flight"
Cons: "Everytime we fly with Aeromexico our luggage is misplaced. This is the third time our luggage has been lost or forgotten. When asked for assistance not one flight member is there to help, and we end up waiting hours for assistance."
Pros: "I liked the meal and courteous attendants, however getting served at 3am was a little strange."
Cons: "We waited on the tarmac for 90 minutes waiting for 20 passengers from another flight. That's too long... we missed our bus in Chicago because of it. My seat was also broken and wouldn't lean back, making for a long, sleepless night."
Cons: "I must to payfor my equipaje"
Pros: "Good service On-time Friendly Great movies"
Cons: "They made me check my carry-on due to lack of space"
Pros: "The flight was on time and I had no issues filight attendants Aeromexico in Guadalajara on either trip."
Cons: "The Customer Service agents at ORD are pretty bad, not knowledgeable and quick to pass on the buck. I was not allowed to bring on an extra package I had with me (pre paid) and was asked to take the package to TSA for approval. TSA approved it but the ticket agent still did not allow me to take it on, now I'm out $45. Also they made me check my carry on because it was slightly larger than the recommended size, even though it fits in their recommend size criteria."
Cons: "My fligth was dilay for 2 hours and i got charge a baggeg on a international fligth"
Cons: "The lady at Aeromexico was rude and yawned in my face twice. she charged me for my luggage twice and told me to deal with it once I get home"
Cons: "Unable to make flight due to unable to leave the country because they were not getting anyone leave the city and I called to explain situation and nobody could reschedule or give me a refund . The situation was critical and out of my hands. It's unfortunate that I lost the flight and 3 Almost $300. It so sad that no one could help me with this unexpected situation."
Cons: "No me gusto que no hubo orden al momento de abordar en la sala A. y salir acminando como otras aerolineas baratas y mediocres de Mexico. Una de las crew fue muy ruda y de mal humor todo el tiempo."
Cons: "Old plane, no movie played and there was no food served even though it said there was a meal included with the flight"
Pros: "Everything was perfect"
Cons: "Had trouble getting movies in English"
Pros: "Movies snacks coke very friendly"
Cons: "The reservation people at Aeromexico messed up my flight and kept trying to sell me more flights instead of resolving the issue."
Pros: "I was comfortable, it was an all Arround good flight, friend Iiness,."
Cons: "Hard to think what I didn't like, since it's been years since I did not get a nice breakfast in other airlines until I flew on airmexico,and did get one."
Cons: "Landing was rough but then it is Mexico City"
Cons: "Flight was delayed 2 hours due to entire crew not being there. Unacceptable in 2017."
Cons: "We had items stolen from two luggages. The were cell phones and the accessories plus some jewelry. These could have only been know by means of the security scans of the luggage. One item disappeared for a day. None of the other four were tapered with. I have contacted Aeromexico twice by email while in Mexico. The first time I was told someone would contact me and no one did. The second time there was no reply. I asked that some call be on my cell and I have received nothing."
Pros: "Crew very courteous"
Cons: "Delayed for hours, no reason given."
Pros: "Food, movie time, free beer"
Pros: "No complaints"
Pros: "Everything is provided free of charge; food, earphones, etc."
Pros: "Crew was very nice, food was adequate. Smooth flight!"
Cons: "The plane was old and extremely filthy. In flight entertainment was lacking, given the flight was over 3 hours I had expected more options."
Pros: "Plane on time. No setbacks"
Cons: "Long line in customs in Mexico City especially since we had to make a connection. Also the inconvenience of getting our luggage in Mexico City and then re sending it to Cabo SAN Lucas."
Pros: "The crew was so friendly the planes are spacious and they give you a free meal and drink the movies and shows make the trip a lot smoother"
Pros: "Loved the movie selections."
Pros: "Great service! Right on time!"
Cons: "Terrible service and an all around terrible airline!!!!!!!!!!"
Pros: "Service, media access. Crew was very kind and friendly. Boarding was well organized by row number."
Cons: "It was a bit too hot during the flight even though I used the overhead fan. Other than that, it was a pleasant ride. Thank you!"
Pros: "The food the service in the airplane."
Cons: "My fly Chicago to Mexico it was two hours late"
Cons: "This is the second time flying with Aeromexico that we have items missing, otherwise stolen. Horrible experience."
Cons: "The crew was so unpolite they did not let me board because apparently i was late and instead of helping me connect with another flight they told me they could not do anything...the crew at the checking was so rude...i missed my flight I will never use this airline again Delta was much better"
Pros: "Most of the Staff was friendly"
Cons: "No wifi, some staff were oblivious of how often they hit you when walking through the plane disturbing you during the flight. I started to think it was intensional. But the other staff were wonderful."
Pros: "We've been flying with Aeromexico most of the time because of their customer service. They're professional, and with a smile. We'd never experience any issues or delays. We also appreciate the fact that we get food which is something you don't get with other airlines."
Cons: "El clima"
Pros: "Wonderful crew Tasty food Quick boarding Clean plane"
Cons: "Limited leg space Baggage everywhere"
Pros: "Movies but was unable to watch due to how rough the flight was made me feel sick"
Cons: "The pilot was going extremely fast to the point were we arrived 25min ahead of time to Chicago landed extremely rough I travel often and this had never been an issue with Aeromexico I usually love everyone from check in to boarding through landing they are all very polite and professional but this time the it was the most roughest flight it was extremely rough plane made me sick and their was no storms or winds"
Pros: "Free checked bags!"
Cons: "All communication referenced Areomexico confirm # but had to call to get Delta # in order to do online check-in."
Pros: "The crew were very professional, I liked the free entertainment system available ( movies, music, etc.), and the meal service was good. AeroMexico gave me the best rates from Chicago to Buenos Aires. The crew kept a good schedule, arriving and departing on time."
Cons: "Nothing to complain about. Everything was perfect!"
Cons: "Rude staff, didn't translate announcements to English, uninformed staff -- when asked questions about the constant delays, had no idea where the plane was, if it was coming, or if the flight would be cancelled. We were at the airport for four hours not knowing the situation or whether we would get new connecting flights that we had missed due to delay. We ended up going on the delayed flight and getting new flights at the next airport because the staff was so uninformed."
Pros: "It was quick and quiet and no lines."
Cons: "Was fine."
Pros: "It is always pleasing to be treated with respect and be attentive to once needs. Aeromexico has a clear sence on how to treat it's passengers and I truelly enjoy their service."
Cons: "The flight was on time. It arrived on time. The Captain had good experience ,because even in turbulent weather He manage to maintain a steady flight. The flight crew was attentive, well mannerd and diligent."
Cons: "Why the hell would you sell a flight with a 40 minute transfer between a domestic and international flight that were in different terminals?! The only reason I made it was because the airport crew was great in helping me get through the airport quickly. And the only reason my luggage made it on time was because my flight was delayed for two hours."
Pros: "Friendly staff"
Cons: "I hit the side of my foot on a sharp piece if metal that was exposed on the right side of my seat. I bled and took pictures"
Cons: "The fact that my flight was cancelled and I was in first class. I was rebooked on delta in coach and united would not book me for first class."
Pros: "Very friendly crew"
Pros: "On time"
Pros: "It was good. Very nice flight attendants."
Cons: "The plane was delayed 4 times...but I was kept updated."
Pros: "The guys in business class had it together! Wow! Totally felt like a special guest."
Cons: "Worst airline and customer service in the world."
Pros: "The crew"
Cons: "The seats r too small"
Pros: "Flight left on time! No problem in OHare with transferring planes. Next flight also on time."
Pros: "Food for purchase available is a good idea on long flights"
Cons: "People don't like surprises. Charging extra for seats, charging extra for luggage resulting in jammed overcrowded overhead bin space are not good ideas. United seats are smaller more cramped than your competitors making for an uncomfortable flight. Flight had no in flight entertainment or ability to charge mobile devices"
Pros: "All good"
Pros: "Delayed because of weather maintenance and people"
Pros: "I am slow walking due to health issues. Coming from Kansas City to Chicago was a problem. My daughter who was with me is physically handicapped. There was no transportation to assist us to get from one terminal to another one when we arrived. Thank goodness we had a two and one-half hour overlay. Going home was a different story. Two wonderful gentleman met us as we disembarked and speedily got us to our flight. We only had 30 minutes and they made sure we were there. Issac and the other man are to be commended!"
Cons: "The fact that no one was there to assist us with transportation."
Cons: "they canceled the flight and put us on american airlines wich was terrible"
Cons: "Flight was delayed until the next morning because of weather"
Pros: "Nothing what so ever!!"
Cons: "EVERYTHING..........I paid to fly ANA not god damn UNITED!!!!"
Cons: "The flight got delayed and we were told it was "basically cancelled" so we got on a different flight out for the morning but were told we couldn't get a hotel voucher because we volunteered to get off the flight. Very disappointed, will never fly united again. The flight ended up getting cancelled 5 minutes after we "volunteered" to get a different flight too. Luckily we were able to get onto a different airline who helped us out. United dropped the ball big time."
Cons: "There was a delay with the flight. I wish there had been earlier communication about what was going on, i.e. Why it was delayed, how long will the delay be."
Cons: "Plane didn't leave until 2.5 hours after expected departure time and we never got an actual reason why. This also made me miss my connecting flight so I had to spend an additional 6 hours in the airport waiting."
Cons: "My flight out of traverse city was cancelled but I rebooked on a different airlines through united to be able to get to my destination in time for an event that day. It was a long process but I made it and really appreciated all the work the agent on the phone did for me. When I arrived at the airport they had my resvervation but no ticket... luckily we worked it out"
Pros: "The staff on this plane was friendly. There was room to stretch"
Cons: "We Weren't offered any drinks"
Pros: "United got me from point A to point B"
Cons: "Crew was rude, not just to me, but to other patrons. Flight was packed going and the man scanning boarding passes spoke to those of us asking simple questions as if we were stupid and defiant. Was he a prison guard in his previous job? On the way to Newark, I had an aisle seat. One of the stewardesses blazed by me with a cart ramming it into my shoulder without so much as a, "sorry." I'm not a big woman but maybe as I dozed off I leaned over a bit...There is no way she didn't feel her cart hit me. Rudeness, it seems is a part of the culture at United because the flight attendants coming back squeezed past the long line for the bathroom without saying, "excuse me." They did however, say, "I need to get by," and one of them brushed by the gentlemen sitting next to me and bumped his laptop and coffee. Overall it seems that the crew working these particular United flights have forgotten that we pay hard earned money to fly. Some of us are going on vacation, to see loved ones, and some are flying to deal with unpleasant circumstances. The staff may fly several times a day, but most passengers do not. There's a lot of prep and anxiety, that goes into taking a flight and a surly flight crew multiplies that anxiety. No one wants to fly with a crew that hates their job."
Pros: "Before boarding the attention was very good"
Cons: "After boarding the seats were broken, there was no entertainment and the food was next to nothing"
Pros: "Efficient, professional and speedy service"
Cons: "Our flight home we couldn't land in Chicago due to storms and diverted to Madison. Sat on Tarmac 2 hours and some passengers from Madison allowed to end journey there. We had to wait for that approval and again had to wait for their luggage to be removed from the plane. My opinion is let them disembark but not the luggage. It was too long to be in that plane"
Pros: "Bad good, good service but 5 hours delay"
Cons: "The airplane food and the delay in Chicago"
Pros: "The staff was pleasant tho"
Cons: "I missed my connecting flight in Chicago due to my first flight being delayed an hour, which in turn forced me to stay overnight because the next available flight wasn't until the next day"
Pros: "The onboard crew was lovely, I especially appreciated them asking those who were not transferring to another plane to wait until those who were got off as we were 45 minutes late"
Cons: "The male gate agent in pittsburgh was the rudest and least helpful person I have every met in all my travels. When flight was delayed for weather reasons, and looking like we might not connect in ORD he could only say 'call united'"
Pros: "Crew took special care of my guitar -- much appreciated."
Cons: "Small plane. Kept bumping my head when I got up."
Cons: "Delayed Three hours because Plane wouldn't start."
Pros: "friendly crew. speedy, reliable flight"
Cons: "insufficient overhead storage. could not accommodate the one carry-on and one personal item room for all passengers."
Cons: "There is nothing more disappointing than having your flight delayed after a long week when all you want to do is get home to be with family."
Pros: "The crew worked furiously to get everyone her drink & snack. Boarding sequence was orderly."
Cons: "Most of the time, the weak link is in check-in. For CLE-ORD, too many huge personal bags & carry-ons slipped thru the process resulting in takeoff delay as the staff checked for overhead cabin space back & forth. Inside the jet, the crew had to look for cabin space, rearrange ridiculously large bags...in order to fit my backpack. More delay. Some "personal" items were larger than most carryons."
Pros: "They had movies you could watch, for a price"
Cons: "I think united pays it's staff to be unnecessarily rude. It's so much rudeness that is almost ridiculous. Their demands, censure and dismissals of customers would make you think that you are their servants instead of customers."
Cons: "During my round trip my flight was delayed 4 times and canceled twice. On the first cancellation I had to get a hotel room because the next flight wasn't for 24 hours. Then, that flight was canceled but the booked me on another airlines. At first they were going to make me wait another 24 hours until I had told her that I had already did that once. The desk clerks were rude on every encounter."
Pros: "I'm handicapped and the help getting from terminal to terminal. The people were very helpful."
Cons: "I have metal leg braces. I had to remove them to get in the seat. So the flight was uncomfortable. It would be nice if the plane could have handicapped seating.I know I wouldn't have minded paying a little more for comfortable seating."
Cons: "My itinerary had to completely change."
Pros: "Pilots and some flight attendants were kind and friendly."
Cons: "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 25 times by other passengers and flight attendants. I would suggest removing the aisle seat on both sides."
Pros: "The crew was the most polite, calm and reassuring crew I've ever come across. When faced with the mounting frustrations of a cabin full of delayed passengers, these guys were smooth as silk. Bravo!"
Cons: "Being grounded due to weather is unfortunate, but the team did so well in managing expectations, it's hard to be mad."
Cons: "Grant flight , i flew with my daughter in business class the service was very good , food was great , missed watching direct tv as the Olympic Games was going on , but over top notch"
Pros: "Everyone was very friendly"
Pros: "Was nice"
Pros: "When l got to airport I was advised my flight had been canceled. Rerouted on United airlines thru Washington Dulles. Waited on Tarmac 2 1/2 hours due to bad weather, etherwise everything was good."
Pros: "I liked when I got home 12 plus hours later than I was supposed to!"
Cons: "The three canceled flights and 7 delays that I was out through were awful!"
Cons: "We got on board, waited 20 minutes. Capt said it was a bad reverser, and we were waiting on paperwork for 15 minutes. Long story short, they make us leave the plane after 2.5 hours. Then we wait in the airport for another 2.5 hours. I missed my connection and spent 10 hours in Chicago."
Cons: "The crew sprayd some air freshener that didn't work. My husband was forced to clean up the mess with anti bacterial wipes. Totally in sanitary. They should have either moved us to different seats when we asked or, at the very least, moved us temperarily while they fully cleaned the seat."
Cons: "The seats on the flight from LAX to ORD are built for people who are under 6' tall. You need to disclose the fact that your seats cannot accomodate a person who is 6'2" and 200 lbs. or you will need to accept medical responsibility for the damage done to a persons musculoskeketal system."
Cons: "Delays! Numerous delays! No assistance to help with changing missed connections or getting a hotel while stuck in Chicago."
Pros: "Terrible! Terrible signage, terrible treatment, terrible organization!"
Cons: "Volaris has no social distancing in flight"
Cons: "Customer service."
Pros: "Caring and through personnel in the face of a virus."
Pros: "Need remplace the seats and need more space"
Cons: "Giving food to passengers as it used to be."
Cons: "I was flying with my husband and 3 you. Children and couldn’t sit together. I was not told the high luggage charges and that I could register before for a cheaper rate. The lines to check in were over 1 hour and 20 minutes wait. The flight attendants do not speak English so could not communicate or help me at all."
Pros: "The pilot was funny and engaging"
Pros: "It was ok."
Cons: "It was ok."
Cons: "Volaris airline didn’t even receive the confirmation of the flight I purchased"
Cons: "El equipaje tardó mucho en salir"
Pros: "Horrible attitude and incompetent..did not properly tag luggage causing us to miss next 2 flight segments. DISASTER"
Cons: "No water on any flight. Terrible customer service. Will never fly with them again."
Cons: "The check in process was a disaster. It took me more than 90 minutes to check my bag. I arrived 2.5 hours before my flight and almost did not make it in time to board, which seems unacceptable."
Cons: "Never booking with this airline again."
Pros: "Nothing! Crew was rude and liars"
Cons: "Tried to work more with customers and try to accommodate."
Pros: "We were on time"
Cons: "They don’t tell you about they might take your baggage when you have your boarding suitcase and they made me to put it down saying there is no more space. But if you pay $100 pesos then magically the space appears in the upper place of the plane. They don’t put any of these on the page and we fight"
Pros: "Nothing Volaris made us miss our flight and they charged us to be on the next flight tomorrow."
Cons: "Everything could be better."
Cons: "Everything they over charge on everything and they forgot to send our luggage so I had to wait till the next flight to get my luggage to get are boarding tickets the wanted to charge us $7 dollars for each person and for each luggage they charge us $50 dollars per when it should of been $26 dollars"
Pros: "The flight was swift without a hiccup, boarding was also done in a quick manner. Volaris is always great in service even at the counter."
Cons: "It would have been nice to know the baggage allowance and that we had to check in first via kiosk before lining up to drop off our luggage."
Cons: "Light free snack"
Pros: "That was fast"
Cons: "The seat is not at all confortable"
Pros: "Good no-frills airlines"
Cons: "For this type of airline – nothing"
Cons: "Maybe courtesy soft drinks and peanuts"
Pros: "The price is good. The punctuality is good"
Cons: "The luggage fee is too high"
Cons: "Asientos más blandos"
Pros: "La organización para salir en tiempo"
Cons: "Yo viajo seguido por esta aerolínea y por otras también. Y desde hace no mucho tiempo veo que ya no es posible seleccionar tu asiento sin costo ni siquiera cuando el check in está abierto. Esto se me hace ya una exageración de querer obtener utilidades de todo. Es un absurdo, pues todos nos vamos a ir y es una causa de molestia y que me haría pensar a mi y otros muchos en no comprar más con ustedes. Entiendo que quien quiera asegurar su asiento desde mucho tiempo antes pague por este servicio. Pero no al momento de abrir el vuelo. A veces viajamos acompañados y resulta imposible sentarse juntos. En mi opinión y de muchos amigos que viajamos con ustedes esto nos tiene en desagrado y ocasiona que adentro del avión andemos cambiando lugares y retrasar los despegues."
Pros: "The flight was pleasant and direct. Quite and a relaxed atmosphere."
Cons: "The food aelecation was poor. No complimentary drinks or snacks. At a minimum shouldn’t this be a given?"
Pros: "Internet was a great experience. Comfortable and efficient."
Cons: "Volaris was the worst airline I have ever used. Rude, check in, no legroom, a charge for water? ??????? Horrible"
Cons: "That delaeyd my lagget and i lost my flight to dallas and they didnot healp"
Cons: "Was late!"
Pros: "Low prices and attractive flight schedules"
Cons: "Hard to keep track of all the additional fees. Very little legroom."
Pros: "The crew was nice and professionnal"
Cons: "Boarding was late and messy. Seats are narrow. I guess I got what I paid for. The delayed arrival put us into JFK at nearly 3am. No public transportation available"
Pros: "Again, good time and no delays."
Cons: "Sitting in the first row was a bit difficult. Could not sleep, the crew made so much noise. My handbag had to be put in the bin, I asked for it to get my pen to fill a form out for immigration. Because I don't like to stand up while the plane is flying, I put it under my seat. One of the crew made a loud comment that I was hiding it. I did not appreciate that at all."
Pros: "Service was great but asking for water should not be a paying matter. They want to charge you for everything."
Cons: "They want we paid for everything, even for my purse... the seats very uncomfortable"
Pros: "The food and the place"
Cons: "The weather to hot"
Cons: "I booked the flight, received confirmation e-mail and receipt for payment. Then get an e-mail at 1:45 am the day of my flight which was scheduled for 7 am that the pricing value was incorrect and my booking was canceled. I flew from New York to California where I was going to get a connecting flight the next day but my connecting flight purchase was terminated. I have never experienced this and I was left stranded and unable to get to my destination. I had transportation waiting for me and I had to find out the morning of my flight. All I got was an e-mail stating they tried to reach me but that was a LIE because I did not receive any phone calls. The flight I booked was booked right away so no time elapsed for the price to go up. When I called to complain to the company they were unable to help me and no supervisor or manager was available. I was told to call back in 3 hours for someone to assist me but that I was not going to be able to get on my flight because now, the morning of my flight the price was $200 more then what was advertised when booking. This is unacceptable and unprofessional."
Pros: "Travel time"
Cons: "No real food only snacks"
Pros: "The worst experience since, besides they weight your luggage before check-in, they do it again right before you take the airplane. The cost for register a luggage os 45usd!!!!! Wtf..."
Cons: "The worst experience since, besides they weight your luggage before check-in, they do it again right before you take the airplane. The cost for register a luggage os 45usd!!!!! Wtf..."
Cons: "checking in process, Over one hour in line which. 2 people 1 regular bag $55 dollars. Pay for everything on the plane except water. Poor ventilation. Couldn;t even lay tray down without it sticking in my gut, I could go on. I fly quite a bit and this was probably the worst experience"
Cons: "Tried to pre check a day before the flight using Volaris app and wasn't able to complete the process, as the app was timing out and it was forcing me to buy a seat in the plan, which I wasn't interested in. It seems to me that the airline is trying to nickel and dime you in every opportunity they have as they wanted to charge us 50 USD extra as our carry on luggage was under the 22 LB restriction but our backpack added 2 pounds. I have never seen an airline that is weighting each and every passengers backs and purses during the boarding process to see how much more money they can get per flight. Also, I found it kind of funny that after take off the flight attendants were selling the empty seats in the front which didn't had more leg room (not first class) but were just closer to the cabin. You are already charging for sodas, CAN YOU JUST STOP THERE?"
Cons: "It was very delayed and they gave very inaqurate information about it"
Pros: "Great experience and service."
Pros: "Well received and very helpful during check-in of luggage."
Cons: "They changed the boarding gate and i missed the announcement."
Pros: "Punctuality, friendly flight crew"
Cons: "Boarding was an unorganized free-for-all"
Pros: "La posibilidad de viajar a Chicag sin escalas"
Cons: "La línea Volaris o por lo menos el avión en el que viajamos es muy viejo. Y el mantenimiento deficiente."
Pros: "The airfare is cheap but they nickle and dime you for everything else. I paid 30 dollars for 1.4 Kg above the set weight for the cabin carry-on yes they weighed my purse and carry on bag. But, my regular luggage was 5KG below the allowed rate. And they attached luggage tags them. They were charging about $5 dollars if you did not print out your boarding pass. I couldn’t because their website was inaccessible. It kept kicking you off. You couldn’t update yard your passapprt number Air attendants waited for a half hour before arrival for food service. And then they rushed you through it because they were yapping away during the flight and we were landing."
Cons: "NONE OF IT IT WAS AWFUL.!!!!"
Pros: "On time"
Cons: "Bad service"
Cons: "Delayed flight by 3 hr just 25dlls of compensation"
Airlines flying from Baja California Sur to Illinois have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Baja California Sur to Illinois
Masks required on board, masks provided on flights from Baja California Sur to Illinois
Social distancing seating
Middle seats unavailable to book on flights from Baja California Sur to Illinois
Testing for antibodies, testing for symptoms for flights from Baja California Sur to Illinois
Waiving of change fees. Search flexible flights from Baja California Sur to Illinois