Cons: "The crew was overly aggressive with mask policy enforcement. They patrolled the aisles and routine pointed at passengers directing them in a hostile manner to keep their masks on their faces, even when they were trying to eat or drink. They also threatened customers by stating it was a federal law several times. It was very uncomfortable to say the least. I will not fly delta again by choice."
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "The flight was very good in both directions. I was quite comfortable. On my return flight I left my e-reader on the plane. I didn't realize it until 2 days later. I called Delta and spoke with Tiffany. She was so helpful. She located my e-reader and I was able to go to the airport and pick it up."
Cons: "Carry brewed decaf coffee."
Pros: "Boarding was easy. No issues. Friendly staff. We had to fill out customs declaration forms but didn’t have a pen. We asked stewardess for a pen and they didn’t have any left. She said to borrow from a neighbor which I thought was rude. We don’t know our neighbors. If a flight requires filling out a form, they should provide enough pens to do so."
Cons: "Not enough pens"
Pros: "Flight Attendant Precious was just as her name precious and was very impactful in my amazing journey experience."
Pros: "Clean and spacious plane, relaxed and organized gate cre"
Cons: "Crew member passing out ear buds ran out and never came back"
Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
Pros: "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Cons: "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"
Pros: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Cons: "Super cramped rows. No leg room at all. Delayed awaiting takeoff."
Cons: "Sat on the runway for over an hour. Lack of communication and lies.."
Cons: "Lots of delays and sometimes confusing communications from the airlines about departure times."
Cons: "Seat wasn’t comfortable and the on flight entertainment didn’t work. AA in flight WiFi kept giving error messages"
Cons: "You were late per usual. I wouldn’t have a job if I operated like you. It would be nice if there was some accountability"
Pros: "The cabin crew"
Cons: "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"
Pros: "Very helpful crew."
Cons: "Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying."
Pros: "It was ok. Got there safe and sound. That's what counts."
Cons: "1 hour delay boarding then another hour waiting for a Pilot!?"
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Pros: "- Boarding was efficient - The food was good"
Cons: "- The male flight attendant in Business Class was rude. - The movie options were very limited, dated and unappealing"
Pros: "The sleeper seats. Flight attendants"
Cons: "Temperature during the entire flight was too cold! Food was not great for a first class flight!"
Pros: "Happy with everything!! Upgraded to business class-from boarding, breakfast, blanket and exiting the plane-all was well:)"
Cons: "Recline was broken. Wi-Fi did not work. Sadly disappointed. Will go back to fly with Americanairlines ."
Pros: "being my first time flying international everything went smooth. The staff was very helpful."
Cons: "This flight went smooth, I was very pleased with it."
Cons: "We never made this flight. United texted us multiple new gates confusing us. We stood at customer service for almost 3 hours never able to talk to an agent. Had to go to a desk to figure it out. It was still messed up in Dallas. Two in my party almost didn't make it to Cancun this day."
Cons: "Heading from BWI to Newark to Boston on 9/29 on United. There were delays at Newark airport which lasted about an hour, and meant that we would be super tight getting in for our connecting flight. We had been told ahead of the departure of the delayed flight that there would be someone on the ground at Newark monitoring the delayed connecting flights, in case a flight needed to be held. Well, we actually landed about 15 minutes before our connecting flight was due to take off. However, we quickly found out that not only were the gates closed early, but the flight tracker was showing the flight had actually left early. There was clearly no communication between on the ground crews, and everyone working at the airport once we landed seemed confused about the situation. By the time we got within eyeshot of our gate, the gate agents were telling us that the Boston flight was already closed. This meant that no one was even monitoring the situation for us, and that they made no effort to hold the plane for the five of us who were supposed to be on that flight. Additionally, that was the last flight to Boston from Newark, so they literally didn't give one iota of care for our situation. I had a 10am wedding to attend that next day, and even after telling the agent this information she still asked me whether I wanted to get on a 10:38am flight to Boston, which made exactly zero sense. After all of this, she ended up getting me on a flight into manchester (that flight had been delayed for 3 hours by this time, and was delayed again after I was booked on it) which landed at 1:24am, a full two hours and some change after I would have landed in Boston, and a full hour away from Boston. Luckily, my boyfriend had his car and was able to pick me up. I finally got to Boston around 2:45am. My suggestion to the airport crews is to actually communicate when you have issues like this. It wasn't our fault, but we were greatly inconvenienced and they did not make an effort to prevent the situation at all. Adding to this, our pilot for that first flight told us that the reason for the first delay was that Newark was congested with too many flights into and out of the airport. THAT is entirely their fault for not being able to properly gauge their own capacity and should not have ended up inconveniencing passengers! I end all this with an additional inconvenience- when I arrived for my flight on Sunday at 4:40am for a 5:55am flight back to DC, I was told that my return flight had been CANCELED. Somehow, in rebooking me on the flight to Manchester. So I had to spend 30 minutes on the phone with United to get that fixed at 5 in the morning and nearly missed my return flight due to crew incompetence as well."
Cons: "At the plane door, the crew had me check a carry-on bag, saying they had no more room in the plane. When we got off the plane, others were pulling two and three items out of the overhead storage compartment."
Pros: "Direct flight to O'Hare. On-time departure and arrival. Clean, efficient"
Cons: "No extra creature comforts."
Cons: "Delayed twice. And even after landing had to wait almost 2 hours for taxing. Felt out of breath by the end."
Cons: "Social distancing guidelines should be applied on plane. Rather than leave 20+ seats empty, and cram everyone 6 to a row. Flight was over 2 hours delayed due to not having maintenance staff available. And then I was crammed in next to an oversized individual where we couldn’t even keep the armrest down."
Pros: "Poor information, bad acttitud and just one time providing water."
Cons: "Correct the previus points."
Pros: "The legroom we paid for."
Cons: "This time the attendant still wouldn’t let anyone in rows 2 & 3 place the carry on they had paid extra for in the overhead bins, but she didn’t make me put it under the seat in front of me (this losing the extra leg room we paid for), so I put it in a bin behind me. The plane was late, but the pilot made up most of the time, but then it took 55 minutes to get our luggage."
Cons: "Never made flight due to connect of light cancelled FAIL"
Pros: "The crew was great. In a good mood and accommodated my requests. (For complimentary water and a trading card to remember my trip)"
Cons: "Seat was awfully uncomfortable. I’m only a slim built 5’9” woman and my knees were indenting the next seatback. And the aisle was too busy for me but that could have been fixed with paying for a window. I do not recommend flying in these economy seats for any longer than 2.5 hours."
Pros: "4 hour delay at Trenton airport"
Cons: "Customer service by Frontier at Trenton was horrendous. I never got a text or call or email about the delay. Wasted 5 hours of my day and took aaay one of the two nights my fiancé and I had to see it."
Pros: "The hotel they sent me to"
Cons: "The flight was cancelled, they should have told us sooner."
Pros: "Misleading, deceptive, and price gougers!!! Worst airline on the planet... Plane was delayed because aircraft was Dented"
Cons: "No amenities... pay for everything including: carry on, soda in flight, and basic seating. Seats don't recline, food tray the size of playing cards, no technology - tv, Wi-Fi, FM radio. Will never use again, Staying with American Airlines or Virgin! Horrible landing, my wife thought she was going to fall out of the plane. Flying United was the worst until now."
Pros: "The flight was non stop at the time I was looking for."
Cons: "Frontier is definitely a NO frills airline. The seats are very hard and uncomfortable and they charge for everything. It was not a horrible experience, but not sure I would use this airline again I the future."
Pros: "Good flight crew. Early boarding if traveling with children. Couldn't beat the price."
Cons: "No free beverage service...not even water. Non-reclining chairs but surprisingly pretty comfortable"
Pros: "Crew did just the minimum. We're not bad or good."
Cons: "They want to charge even for water."
Cons: "It seems very strange to pay for soft drinks, but I guess this keeps the costs down."
Pros: "Crew amazing but seat definitely no room.. my first time flying overall ok"
Cons: "Wider seats"
Pros: "Literally nothing."
Cons: "I was told my flight was delayed at 3:40am the morning of my 11:00am flight. My flight was delayed 3 different times. I live far from the airport I flew out of so this was a large inconvenience. We were never even told why the flight was being delayed. My entire 5 hour stay at the airport we were never updated once on the staus of our flight. I was also charged over $100 for just my bags and my seat. $45 for a carry on bag is ridiculous. I paid more for my seat and bag than I did for my actual ticket. Paying $13 to sit in the very last row is stupid. I will never be flying with Spirit ever again. Legitimate robbery. The website and app were also slow and hard to operate."
Pros: "friendly staff, punctual,"
Cons: "the trip ended up costing $120 USD more cause they charge $65 for carry ons and $65 for documented bags"
Pros: "If you’re traveling light and you understand their fees, it’s easily the cheapest flight you can get. Maybe not the best airline for all your travel needs, but awesome for a quick weekend."
Cons: "Delays and more delays. 3.5 hours delay boarding. Had us get on plane after first delay, then announced there was no crew and we had to get back off. Nothing is included. Carry on $55, soda or juice $3. Not comfortable. The plane sounded like it was about to fall apart when we landed. Worried for my flight home."
Pros: "The price"
Cons: "I went to check in and the kiosk wasn’t working for anyone!! But they wouldn’t let you get agent assistance without going to the kiosk first. There were only 2 agents working behind the counter, and 3 walking around. The 3 walking around wouldn’t answer any questions. I was supposed to be tsa-pre check. it said it in the system but wouldn’t print on my ticket. She didn’t try very hard and told me to just explain it to the tsa agent. Riiiight, like they would believe me! They didn’t. The crew on the plane were fine. The seats are horribly uncomfortable, but again you get what you pay for."
Pros: "Price—got what we paid for—a flight. Nothing more. As the flight attendant stated as she offered drinks or snacks, the only thing free is SMILES!!"
Cons: "Not even a free cup of water! Actually, a cup of ice was free—wow!! Only airline I have encountered that does not offer two free carry-on items—defeats the lower price of your ticket when you have to pay for every little item!!"
Cons: "Dirty Seat doesn’t recline Seat doesn’t have head support on sides No movies No phone charger Small food tray Poor food choice No free water"