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The motto of the airline is great and I would fully support this airline if they improved on a lot of things.

My flight got cancelled because of "weather" and they could only reschedule for the next night. I lost two days of my precious vacation time and the airline didn't try even in the least bit to make it up to me. On top of that I discovered that they charge for carry-ons which made flying with them not as cheap as they advertise. In fact I would have saved quite a bit had I flown with another airline. The airplanes were dirty, crumbs and trash scattered everywhere, I was almost scared to sit down. The seats were so thin and close together that I could feel every movement of the person behind me and I couldn't even be grouchy because my knees also hit the seat in front of me and I am by no means large. The staff was unprofessional, loudly discussing their plans, I learned all about their favorite happy hours in which they were going to visit later. All in all, spirit is hands down the worst airline I have ever flown with.

Nothing

10 PEOPLE GOT LEFT BEHIND. FLIGHT LEFT WAY TOO EARMY AND SECURITY CHECK POINT TOOK 1.5 HRS. HORRRRIBLE. GOT TOFF THE TERMINAL 15 BEFORE THE FLIGHT WAS SUPPOSED TO LEAVE AND DOORS WERE CLOSED ALREADY.

no seats assigned to the gate. But I accompanied with my 8 years old kids, then staff working at the gate wasn't friendly at all and she was on phone for personal stuff for 5 mins and while people were boarding, i was waiting without boarding passes. then they gave me exit seats with my kid. Then, later crew had to change seats for us. Always services are big problem with spirit airlines. so its competitive low price offsets with that bad services. so no more attractive.

This was definitely the worst experience I have ever had with an airline. Words alone can not describe the amount of stress Spirit put me through, and I doubt I have enough space to adequately express the reason for my resenyment toward them. If you think Spirit Airlines is a bargain you are sorely mistaken and I would caution ALL prospective travelers considering their services.

Everything.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

very bad audibility broadcast by loudspeakers information

Hidden fees galore, website that didn't work, unhelpful customer service reps that didn't listen, airport staff on loudspeaker that couldn't enunciate (everyone was clueless to what was said), and a flight crew, from pilots to attendants, that seemed to not only be unprepared to properly do their jobs but also didn't seem to care that they were either. I'll never fly Spirit again

Very nice crew.

I have no complaints. We started late but I still got to my destination early.

Slow boarding, delayed flight.

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

It was two hours late taking off, boarding was terrible (no real lines, order, etc.).

Efficient boarding process, some jokes with safety info.

Seat back in front of me was clearly not clean. Child behind me kept hitting or kicking the seat and the seat was thin, so I could feel everything. Food offerings were snacks, not healthy food.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.