The flight was operated by Latam. The aircraft had a technical issue and the flight was delayed for the next day. They grounded other passengers to get their airplane assigned to my flight. Most of he ground staff don't speak English (Orlando Airport), but were very polite.The crew on the other hand could speak English and Portuguese. On board service was good.
The agent at check in and at the gate were less than thrilled to be at work. I'm not a fan of Kayak's placement on the plane. I got put in the middle seat and none of my preferences were used.
In ATL they have two sets of departure screens. Follow what is on your airline's departure board - the ATL Airport Authority departure board had completely incorrect details about the gate assignment for my flight, which would have made me miss boarding.
Flight was delayed it was hot while sitting on the plane, one engine was working on the plane until they had to do some jimmy rigging down the runway in order for the other engine to charge up. It was ridiculous
The flight was very good and the staff was very friendly and helpful!
The only thing I would say is we tried to get on a standby earlier flight, but with our fair we couldn’t. That seems senseless to leave with open seats..
Very easy to use and convenient, you can perform any action within the same portal
In a world of delays, Delta was on time both ways! Boarding was fast and efficient. Staff was friendly. AND wifi worked.
WiFi didn’t work. Flight delayed 3 hours Crew members were illiterate Seat lean back did not work.
Flight was delayed, we could have been notified earlier and in a consistent manner. App was not refreshing for another passenger to get the latest flight status. We could have stayed and waited at the hotel instead of waiting at the airport had we known the flight was going to delayed for more than 5 hours. The toilet is too tight, and needs to be cleaned more frequently (every hour). The entertainment screen froze, the touch screen not responding to touch. We were upgraded to comfort, it is more comfortable than regular economy seats.
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
There were no charge points for phones on the economy seats. The seats were comfortable overall. Food was okay.. flight was on time
The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
It was really nice journey i personally recommend klm flight
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Terrible last row seats many seats available but no offer to move to better seat
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
I had no idea that my ticket only paid for my right to get on the plane. They charged me $130 for my carry-on bag because it was 1 inch too big she claimed but it wasn’t! Then they wanted another fee for everything. I had no idea that Icelandair had changed to such a bargain basement airline. I was very disappointed.
Second time with Saga Premium, everything was fab, but the entertainment centre on both my flights didn't work, plus the seat on the NY to Rek flight (Airbus) was so solid and so uncomfortable. The 737Max flight's seat was much, much better.
The real reason why the flying experience with Icelandair ---was mediocre was because of not being able to enter DC airspace yesterday evening. This obviously was out of your control and do realize this is a safety issue. I did notice---that everything was being done to get us to Washington Dulles and we did arrive at Dulles SAFELY with just a 4 hour delay. Thank you!
The staff was kind and helpful. There was no food, and you needed to bring your own earphones to use the entertainment, which I didn’t know.
They wouldn’t check in my luggage even though I had one checked bag prepaid. So I took my bag to the gate and tried to check it in there and two employees scolded me for bringing a large bag to the gate. I told them I was trying to check it in and that it was prepaid, and they said they couldn’t guarantee that it would arrive at my destination but they finally let me drop it off when boarding the plane and pick it up right after exiting the plane. There was no food, and there was no entertainment.
The customer service was unbeatable from the wheelchair assist team to the flight attendants. The pilot also did an excellent job managing the turbulence.
Delays at check-in, seemed like they were short ground staff at the time and some passengers needed extra processing.
Problems checking in both on the laptop and on the app. No free seating available at check-in as advertised - must pay for EVERY seat between $23 and $75. No way to cancel seat choice. App menus and site menus are not responsive, and some items are impossible to find. Crew and mobile assistance are friendly and helpful.
Food - Non-Existent. You pay for everything. It is strictly Pay-to-Play!
They had a 4 hour delay and left my luggage in Iceland and it didn’t arrive in Portland until 11/1
Flight was canceled. Rebooked on Lufthansa Also Canceled. Had to pay 3000 more per person and fly Alaska to EWR and fly emirates to Athens.
Our flight was cancelled the day before our trip and we we put on a Turkish Airline flight that got us in half a day later.
Everything is smooth without canceling the flight or long delay. We're happy about it.
The flight I initially booked from Los Angeles to Florence. I made sure had a layover of about 90 minutes in Rome, so there’d be enough time to connect. A couple weeks before the flight for some reason I was updated that that flight had changed and I was only gonna have 60 minutes to connect. From LAX we were delayed by 45 minutes meaning making the connection was unlikely. The crew informed me that my connecting flight would not wait and they would rebook me on one four or five hours later. I wasn’t happy, but I accepted it. It is what it is. Except when we got closer, two separate flight attendant approached me eagerly and said they had great news that my connecting flight would in fact wait for me, but I needed to hurry through the airport so they didn’t have to wait too long. I was first off the flight. I ran about 4000 steps. And got through passport control all in under 15 minutes. When I arrived to my gate, I was greeted by a flight attendant there who was completely indifferent, said they didn’t hold the plane and they just closed the doors. Had they even held it for two minutes I would’ve made it. She simply told me that the flight attendant on my flight lied about the plane being held, and that they do it all the time. These were all employees of the same company ITA. I was absolutely livid at her indifference and having been lied to and then having to wait five hours and waste a day in Europe at an airport.
The flight was canceled and we have not received the refund
They lost my checked in bag and have not helped me.
First, ITA lost my bag and the baggage team showed no regard in trying to find it. Second, I had paid for priority boarding as part of a first class ticket and instead they disregarded boarding groups and we all boarded at the same time. Third, wasn't allowed to select my seat in advance even with a first class ticket. When I was assigned bulkhead, I was told I would need to pay to change my seat. Overall, very disappointing experience.
The seats needs to be spruced up , for a long flight very uncomfortable , cushions are worn out but everything else is very good , crew is great.
I guess that was fine with ITA but the Rome airport is so difficult to navigate with so many checkpoints getting new tickets from what was originally given to me
My seat was broken and ducted taped and my monitor did not work the entire time over 8 hrs sitting. And I had no books or anything with me
Boarding was orderly, pilot and flight attendants were nice, entertainment options were good, and low sodium meals were quite tasty.
The whole experience was excellent, O can say out from Miami the best airline to travel with for any European destination. Since the ground staff to the inflight crew attention was great, service on board 10 of 10. Finally the 380 is very confortable and nice to travel.
All crew except 1 were excellent. When I asked assistance with business class seat conversion to a bed (not being familiar as never used before but have numerous times with other airlines) crew member helped very reluctantly. I should have told her that business class seat conversion is totally different in each airline such as Delta, New Zealand Air and United. Sorry it was my 1st time with America Airlines. Now I know, I won't bother asking assistance in future.
1st class seats NOT REALLY 1st class or business class but like premier economy. Should be listed as such or named something else. I have flown 1st class with other airlines and they are nothing like it at all.
The seats in Premier Economy were very comfortable. The food was better than average. The way British Airways handled our seating was atrocious.
Worst airline in the world. They downgraded me from business class to economy with no compensation.
Flight delayed, connection was not at gate listed and so missed, staff were rude at Heathrow, phone tree stupid and difficult, took me 21 actual hours to reach my destination. Almost lost my hotel reservation after walking in a strange city alone after midnight because they would not put me up in a hotel at sfo or heathrow. I will never fly BA again and will tell all people and Instagram followers never to fly BA.
Overall ok. Best part has always been the sundae dessert.
Check-in in SAN was long. ORD was good. Flight delayed On board crew was ok. No warmth or personality. LHrR barely made connection
Even if you wait for connecting passengers you should not be an hour late departing waiting their luggage. Your passengers may have connections in the other end and you harm them.
