Pros: "I understand why this airline is ranked very high. The food was very good, the seats have more legroom even in coach and the movie selection was good."
Cons: "The plane was about 1/4 full. Not that that's bad I just thought it should be mentioned."
Pros: "Excellent crew, quick serving a lunch on a 1.5 hour flight."
Cons: "Just don't like all the trips to and from flights on the bus at Doha."
Pros: "The service. The friendly crew. The clean airplane and bathrooms, the food and drinks. A1"
Pros: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"
Cons: "Qatar airline is one of the best ways to fly!"
Pros: "professional and courteous staff. Food is even better than a Lufthasa flights"
Cons: "Great selection of movies and the food was really good as well."
Pros: "The Crew was amazing, the Seat a bit better this Time only 3row of 3 Seat"
Pros: "Q-suites and business class flight crew."
Cons: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Pros: "The crew was very polite. Being able to track flight path. Assortment of videos. Plain was very clean. Blankets, pillow, headphones, and all beverages free of charge."
Cons: "The food was not good. Not very much leg room. Did not like the 15 lbs. carry on weight limit."
Pros: "Absolutely nothing"
Cons: "Food was more than pathetic, service was horrible and flying experience was very poor. Everything could be better"
Pros: "Open bar! Drink all you can! :D"
Cons: "Free inflight wifi would have made the flight much more enjoyable :)"
Cons: "Seems like a simple thing but they should give Lao immigration paperwork out to passengers. No reason to not do this simple courtesy that all the other airlines do."
Pros: "My experience with the airlines was poor because I got downgraded without any explanation. Upon arriving at the airport, I kept hearing, 'just wait a second,' then, they would say, 'Im sorry.' In the end they issued a voucher to be used during a future flight, which will never be used."
Cons: "I did not take the flight since it was booked with wrong date and u refused to let me changed in24 hours although u did stated before booking that it can be changed without penalty"
Pros: "Thank you to a lady crew who acceded to our request for change of seats"
Pros: "There should have been some information upfront that such (cheap) flight (compared to the norm of Thai Airways) is a low-cost one! Otherwise I'd have been more okayed with this. I was surprised a lot of corners were obviously cur (that's why it was rather cheap) like meal for example!"
Cons: "Just be upfront and tell people this is a low cost flight so expectations wouldn't then be that high!"
Pros: "I didn’t like the seat belt it looks like a car seat belt not comfortable. The food and the service was excellent"
Cons: "The WiFi"
Pros: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
Cons: "Entertainment system and seats are old."
Pros: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the plane comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
Pros: "I did not like it."
Cons: "Don't offer a flight for an overseas destination that you cannot fly to. my flight was canceled so I did not need this connecting flight and had to wait two months for the ticket money to be fully refunded, after many phone calls."
Pros: "Great price, great crew, impressive international flight. Hainan rivals Cathay Pacific, China Air,"
Cons: "The domestic flight food was only bearable."
Cons: "the flight was on 1:50. the customer phone number never have one pick up. I'm still wait for your response."
Pros: "flight crew is pleasant. cabin and toilets are clean."
Cons: "I missed my connection to Washington DCA. Had to rebook for another overnight flight on United, which gets me into IAD in the morning. That is an extra expense for me. Hainan Airlines would not provide overnight accommodation in Seattle. poor selection of English language movies/TV"
Pros: "i like tv which has many movies"
Cons: "i dont like because i still not take my baggage"
Pros: "Special meals were delivered very quickly. Enjoyed all the nature films. Stewardesses were very helpful and spoke enough English to understand."
Cons: "Only one of two washrooms in economy class was working. Very long queue."
Pros: "Product was good; single seats in the aisles, full recline, lots of storage."
Cons: "Terrible movie selection, food was mediocre with only one dumpling served but tons of noodles."
Cons: "Only one member of staff for a lot of people connecting from chongqing. Even though arrived with a lot of time to spare there were many problems and in the end i only made the flight as they delayed it and i sprinted through the airport."
Cons: "The TV wasn't easy to use at all. The touchscreen didn't react well so people have to poke very hard multiple times. Many buttons on the remote didn't work either. And the contents of choice were either entertaining or up-to-date, which made the trip very boring."
Pros: "They boarded the plane early, which meant we arrived at our destination early."
Cons: "All we got was a bottle of water."
Pros: "The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money."
Cons: "Ruined flight due to excessive baggage charge which is clearly just stealing from customer at check in... 1800 bhat for one small case! Never again with Vietnam Air"
Pros: "The cabin crew were very pleasant."
Cons: "The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute."
Pros: "Crew"
Cons: "Slow check-in not very comfortable seats and food was awful."
Pros: "Our flight was actually through Vietnam Airlines. The confusion of having two different flight numbers caused some Trouble about what terminal to go to in Seoul and we almost missed our flight."
Cons: "Better info on what the flight number is. More info that is airport specific."
Pros: "Boarding was quick and Flight was Smooth"
Cons: "Food basic,Crew not so friendly.Flight left 15 minutes late."
Cons: "Very low weight allowance on checked bag. Attendant made me go take out cash from ATM to pay for extra weight. When I returned, a different attendant told me a cash price twice as much as the first attendant."
Pros: "The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless."
Cons: "The flight was delayed by 2 hours and then it was late another half hour for boarding."
Cons: "From a perspective of the food, I have a very limited western diet and struggled with the food choices, but it was a night time flight so I would not have eaten much anyway so there was no great loss ."
Pros: "Very comfortable"
Cons: "Drinks would have been better since short flight it’s ok"
Pros: "NO ONLINE CHECK IN. NO SEAT SELECTION. CANNOT MANAGE YOUR BOOKING ON THEIR WEBSITE! Terrible customer service."
Cons: "NO ONLINE CHECK IN. NO SEAT SELECTION. CANNOT MANAGE YOUR BOOKING ON THEIR WEBSITE! Terrible customer service."
Cons: "Took off on time finally got off the plane 45 minutes later than the said arrival time"
Cons: "Boarding was a bit chaotic you could have started loading by blocks of row numbers from the back"
Pros: "Good, fast, logical service crew. Seating was tight but that is logical on a short flight. Everyone was friendly and efficient. Staff seemed happy and very pleasant."
Pros: "The crew are novices, but really try their best. Most of the seats on the flight were empty! Great for lying flat. So that’s why tickets are cheeeeaaap."
Cons: "Everything about this plane is old. And creaky. Very old seats! The fabric is worn down! NOTHING is available to eat and drink. Zero entertainment. And when the plane gets cold, bring your own blanket, or covering. Other passengers have to be a negative. Some have never flown before, some walk up and down when we are all supposed to be seated. The crew do their best to coral everyone, but they’re just unruly. Best to find your own seat, far away."
Cons: "The flight left before scheduled departure time. Many were stranded in Phnom penh. Please issue refunds."