Pros: "For the price, Hainan is a good value."
Cons: "I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore"
Pros: "I did not like it."
Cons: "Don't offer a flight for an overseas destination that you cannot fly to. my flight was canceled so I did not need this connecting flight and had to wait two months for the ticket money to be fully refunded, after many phone calls."
Pros: "The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served."
Pros: "So this is just a tad bit better than most Chinese airlines. Just a little."
Cons: "Food sucked, bags lost, nobody speaks English. Entertainment is ridiculous."
Pros: "Direct flight with cheap price. Good entertainment program selection."
Cons: "Small seat. Only serving two meals during a 14 hour flight."
Pros: "The food was fine"
Cons: "Terribly delayed, they could do better informing people about why we got so many hours delayed. When we got to Shanhai there was not HAinan support at all for the lodging the airline provides for the connection."
Pros: "The crew was very nice and their English was reasonable. They fly the same 787 - 8 planes that they do from LAX so business class is big."
Cons: "The boarding process is terrible. It's a cattle call. There's no priority boarding, just everybody lines up and goes. There is however priority bus service out to the jetway."
Cons: "Video feed for Movies went down in my part of the cabin after an hour and could never be fixed."
Pros: "Product was good; single seats in the aisles, full recline, lots of storage."
Cons: "Terrible movie selection, food was mediocre with only one dumpling served but tons of noodles."
Cons: "The airline lost our luggage which in turn made us lose our connecting flight to Chicago. The staff did not help and the manager kept walking off to assist other people while in the middle of conversation! We could have made our flight of they were a bit more helpful and attentive. The staff was very unprofessional, extremely rude and ignored our concerns of not being able to sit with our 7year old daughter, at least one of us! They found us a flight to Seattle which then connected to Chicago but expected us to pay for the plane tickets since they denied responsibility for having lost our luggage. They said it was our fault we missed our flight. It was such a terrible experience for my family."
Pros: "The crews treated me with respect and the seat was okay being for economic seat."
Cons: "It’s my first time flying with China Southern. I have no comparison at this time."
Cons: "Boarding by bus .... on time but departure delayed 45 mins ... I guess typical for China ..."
Cons: "Seats on plane were small and uncomfortable. Checking in to flight was awful."
Pros: "Very clean, new plane, excellent boarding and flight. Great entertainment options."
Pros: "First time doing China southern. Their lay flat beds are more narrow and getting in and out was tight. I ain't that fat but my beer belly made it tight. Food outbound was better than return flight."
Cons: "Beds could be more comfortable. They don't lay 100% flat."
Cons: "3 hours delay I miss my professional meeting in Shanghai because of this big delay !!! I Sky Team Flying Blue Platinum for Life and this is the first time I got a bad seat and no window"
Cons: "For some reason both ways I couldn't buy a seat and couldn't check in online. The way to Thailand I ended up with a middle seat because of that. And on the way back. After trying online and tried calling China southern. I finally got someone that speaks Thai to do it for me and reserve a window seat. I tried calling and pressing 3 for English and no one ever picked up. Very disappointed"
Pros: "It got me to my destination"
Cons: "Plane wasn't clean. Recliner button didn't work / didn't exist."
Pros: "For such a classy airline, they have terrible coffee and tea"
Pros: "Did not get online seat selection and online check in. Not satify at all with customer service over the phone."
Pros: "There was a good amount of leg room for an economy seat"
Cons: "I wish it had more movie options"
Cons: "They wouldn’t let us in the plane due to passport expiring within 6 months of travel. That should have been something you should have put out there during the booking process. We’re now not going on vacation and are having a hard time getting anything back from a trip we couldn’t take"
Cons: "Chinese airlines often require you to take a bus at boarding and then carry your suitcases up large flights of steps to enter the plane - this was the case in Xiamen. This flight often is delayed and this was the case. The food was below average. WiFi is free but it blocks google and gmail."
Pros: "In time"
Cons: "Don’t let customer wait long time for gate after landing"
Cons: "The crew should speak better English. They polite and helpful but clear English is a plus value"
Pros: "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
Cons: "Helpful, courteous, and well-informed Xiamen representatives."
Pros: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
Cons: "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."
Pros: "Nice flight; very comfortable"
Cons: "Short flight; so no in-flight entertainment (no problem though)"
Cons: "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
Pros: "Getting off of the plane"
Cons: "This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork."
Pros: "Lovely attentive crew went out of their way to provide comfort and service"
Cons: "Clear guidance for priority boarding groups"
Cons: "All flights to and from China from this booking were cancelled. China Air customer service was non existent and has offered no compensation for additional travel expenses."
Pros: "The crew was very nice and the seats are comfortable for a short flight"
Cons: "Entertainment options could have been better."
Cons: "We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS"
Cons: "We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE""
Pros: "Only chose it for v price but it's a terrible airline."
Cons: "Flight was delayed. Seats are so cheap that are super uncomfortable. Food is terrible."
Pros: "The departure from Shenzhen instead a typical Hong Kong departure is good, also the cost was good"
Cons: "Airliner should offer something to cover the seat at busisnes class instead just the blanket as other airliner do. The policy of no eletronics during the flight is not ok"
Cons: "You can't even supply the flight yet constantly send e-mails asking how the flight was. You shouldn't offer flights if you can't book them. Then sending constant e-mails making it seem like they're booked."
Cons: "Firstly, the ticket I bought had a hidden stop that wasn't disclosed to me. I called and the representative said it is fine."
Cons: "Forty minute delay boarding with no announcement of reason why"
Pros: "The flight itself was fine."
Cons: "I received an email that my ticket had been changed. In stead of a layover in Yantai, the new ticket said I had a layover in Qingdoa. I went to check in and the Shandong airlines employees said that both tickets had been cancelled. Thankfully they gave me a free ticket to Yantai, but were completely different time. I am very upset with Kayak or whoever changed my times."
Pros: "Crew was very nice and attent"
Cons: "Boarding was very bad organized, the fly was with shangdong airlines instead air china, which was confused at the beggining, also the space between seats was very short and seats were too hard."
Cons: "Kayak should not offer flights they cannot book them send constant e-mails making it look like they are charging you for a flight they can't book."
Cons: "Couldn't check my bags all the way to SFO. Had to pick up my bags and then checked in again with a different airline."
Cons: "There was a backup on the highway to the airport, but that doesn't mean their staff should have no contingencies."
Pros: "Beautiful and friendly crew. Spoke some English and very kind"
Cons: "A little disorganized in boarding. Not able to use cellphone in airplane mode during flight"
Pros: "The crew was fantastic, were consistently professional and pleasant through a very difficult situation."
Cons: "Boarding time was the same as standard flights, when this route is on a Chinese shopping destination. Plane was delayed 30 minutes because half of the passengers needed to check luggage at the gate. Either boarding should be earlier, or the one bag per passenger rule should be enforced before getting to the gate. Nearly half the plane had brought at least two or three carry-on suitcases."
Pros: "On time, good service and very reasonable priced. Plane was clean and fairly new."
Cons: "Food and drinks could be better."
Pros: "They had passcodes for certain people, but when they ran out no one else could use the internet...I was one of those people who couldn't use the internet. Dinner wasn't great, but breakfast was good. They had some options to learn Chinese on the tv.so that was fun."
Cons: "No internet"
Cons: "I paid for first class but was told when I checked in at the airport that there was no first class. Moreover, the airline did not automatically provide an economy seat for me. Instead, when I arrived at the airport, I was told that I did not have a seat on the flight. Only after finding an agent who spoke English and 45 minutes of discussion did they provide me with a seat in economy. That said, they owe me at least a partial refund but did not provide any information about how I can obtain it."