BKK - PVG
Find cheap flights from Bangkok Suvarnabhumi Airport to Shanghai Pudong Airport
Good to know
|August||Best time to beat the crowds with an average 39% drop in price.|
|April||Most popular time to fly with an average 17% increase in price.|
Average price round-trip
|$288||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
When to book flights from Bangkok Suvarnabhumi to Shanghai Pu Dong
Top tips for finding a cheap flight
- Looking for a cheap flight? 25% of our users found flights on this route for $126 or less one-way and $215 or less round-trip.
- The cheapest flight from Bangkok Suvarnabhumi Airport to Shanghai Pudong Airport was found 52 days before departure, on average.
- Book at least 5 weeks before departure in order to get a below-average price.
- High season is considered to be March, April and May. The cheapest month to fly is August.
- Morning departure is around 14% cheaper than an evening flight, on average*.
FAQs for booking Bangkok Suvarnabhumi Airport to Shanghai Pudong Airport flights
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Top 5 airlines serving Bangkok Suvarnabhumi to Shanghai Pu Dong
Scores according to KAYAK customer reviews
Pros: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Cons: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Pros: "Fast boarding. Early arrival. Comfortable seat."
Cons: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Pros: "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
Cons: "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
Pros: "Overall, the staff was amazing, so as the food and cleanliness"
Cons: "The space between the seats in economic seat"
Pros: "Amazing staff and service!"
Cons: "Nothing much"
Cons: "Seats after 1st hr, will feel uncomfortable"
Pros: "Crew was attentive and made extra effort to meet special requests from passengers."
Pros: "Same as above on SIN-BKK"
Cons: "Next time in B787 Dreamliner"
Pros: "Crew were great. Flight was not full."
Cons: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Pros: "Kindy flight attedances,,smooth boarding,,delicious food"
Pros: "Cabin crew knew how to work."
Cons: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Pros: "Well organized boarding, friendliness of staff, food service"
Cons: "Flight was delayed by about an hour."
Pros: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Cons: "Need to update the planes.."
Cons: "The toilets were a little unsanitary."
Pros: "Singapore airline is amazing, great service and quality entertainment."
Cons: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Pros: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Cons: "Economy is still tightly packed with limited leg room considering the distance traveled."
Pros: "Entertainment ok but not newest, boarding smooth, food ok"
Cons: "Long waiting time for baggage, food not exceptional"
Pros: "My neighbor"
Cons: "Fight war delayed and we got a security check upon arrival"
Cons: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Cons: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Pros: "But I got to take Qatar airline and the service was great"
Cons: "Almost missed the flight, havent noticed the passengers in prior"
Pros: "Seats, crew"
Cons: "Nothing else other than above"
Cons: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."
Pros: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Cons: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Pros: "Food and good service"
Pros: "Boarding ok, timely departure. Food very good for plane food."
Cons: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Cons: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Pros: "Red wine was good"
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pros: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pros: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Cons: "Really nothing. I loved flying with them."
Pros: "Very helpful and polite staff"
Cons: "Old B777-200 with small personal screen. And they don't have pillows on board."
Pros: "Customer service and food couldn't be better."
Pros: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Pros: "the service on the flight was the best I can ever recall having."
Pros: "Crew was attentive and nice."
Cons: "Cabin was beat up and worn out."
Pros: "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
Cons: "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."
Pros: "everything great, every time again"
Pros: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Cons: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."
Cons: "Earphones were poor and when replaced still did t work well"
Pros: "Comfortable seats."
Cons: "We were supposed to fly back to Los Angeles from Tokyo on Wednesday, August 24th. We got to Tokyo Narita a little later than planned due to the Narita Express train being delayed. I had received emails that our flight had changed gates, and was then delayed, but when my sister and I went to check into our flight, we were told we were unable to board because it was too late. I thought it was absurd because the flight had not even started boarding, and I had gotten an email saying it was delayed. We tried to reason with them, but they would not let us on the flight. It was imperative that we got back to Los Angeles on Wednesday, but all our plans were ruined due to them bumping us off the flight. My sister had a connecting flight to Boston, which she then had to reschedule and was charged for. We were stuck another night in Tokyo, where we had to spend money on a hotel. The Singapore Airlines attendants eventually informed us that we could get on a flight the next day. This delayed us by 24 hours, which was highly inconvenient. It was also especially unnecessary since due to the flight being delayed, we would have absolutely been able to make it. I do not appreciate being bumped off of a flight due to airlines wanting to make more money, especially being stuck overseas. Its not like it was a domestic flight where we could just hop on another one in the next few hours, this totally derailed all of our plans. I do not appreciate the inflexibility of the Singapore Airlines agents, and this is not an experience that makes me want to recommend flying with Singapore Airlines. I appreciate that they did not charge us, however it was a major inconvenience that could have simply been avoided by better customer service and understanding."
Pros: "uncomfortable compared to the other flights"
Pros: "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
Cons: "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."
Pros: "Fast boarding and crew"
Cons: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
Pros: "Wonderful service. Truly caring cabin crew that go out of their way to make your flight as comfortable as possible. Other airlines have a lot to learn from Singapore Airlines."
Pros: "No issues great airline"
Cons: "All good"
Pros: "Did not get online seat selection and online check in. Not satify at all with customer service over the phone."
Pros: "Everything from the service to the food to the attentiveness of the staff, from check-in to gate to flight attendants was superb."
Pros: "The onboard staff was polite and helpful, but inexperienced at dealing with unruly passengers. On flight departure (rarity in the PRC)"
Cons: "The food was something you can get on the average street corner in Shanghai for about 1.00 USD. I understand costs are important, but a steamed piece of bread and a foil packet of pickled vegetables is a bit of a stretch. The gate agents were less than helpful. I usually get an upgrade with my Delta status on partner airlines. Nope, not on this flight. I requested it and they said it is not possible on China Southern. I showed them my boarding pass from less than 48 hrs before on the same airline... they looked bewildered. Boarding was the usual "every man for himself". Zones? Classes? Awards members? Not in Shenzhen..."
Cons: "The plane was delayed by more than 1.5 hours, causing me unknowable to miss my connection flight to Beijing. There was absolutely NO EFFORT by China Southern to assist in getting us to our gate in time. I ended running through the terminal to get to the gate about 8 minutes before departure only to be denied boarding by the unknowledgeable staff. if just one person had phoned the gate and told them to hold for a passenger, I could have made my connection. Communication and efficiency is beyond horrific by the Chinese airlines. Its like living in the stone ages."
Cons: "1 hour delay."
Pros: "I flew China Southern from Shenyang to Shanghai 4 days after rupturing my Achilles tendon. There service was fantastic, getting me wheelchairs through both airports, changing my seat to give my leg more room, giving me special attention during the flight to make sure I was comfortable. Their service for me was outstanding and caring in every way. 10+ from me. Thank you China Southern!"
Cons: "No complaints at all."
Pros: "The flight was great! I was referring to the international flight being very poor service The economy seats were short legged"
Cons: "Bangkok to Fuzhou was a lack of communication no one helped with the transfer from Guangzhou to Fuzhou at all No one spoke English nor guided us"
Pros: "The crew was excellent. The selection of movies, music, and entertainment was awesome. It really helped past the day."
Cons: "The seating g was very tight, especially for such a long flight of 16 hours."
Pros: "My flight was delayed several times so I was never able to get on it. However the staff was ready for me as soon as I got to the counter and had already prepared with another airline, Thai airlines, all the necessary flights to get me safely home. Truly outstanding service, One of the best I have ever had in my life. I will continue to recommend both this airlines to every person I know. You guys are the best. Thank you so much!"
Pros: "On time Sort of."
Cons: "737 so Small plane. No Recline seats in Biz. Poor entertainment selection"
Pros: "New, up to date aircraft with lots of good entertainment options. Staff was friendly, flights were on time."
Cons: "Food was terrible. Seats were mediocre comfort level and would not fit a large person."
Pros: "Short layover."
Cons: "Late departure. Cramped seating. Deplamed onto buses at Guansshou instead of docking at a terminal."
Pros: "Nice crew On time Lots of movies"
Cons: "Reclining seats Seats should not recline in economy"
Pros: "Airlines is usually always on time. Flight staff very friendly and eager to assist passengers. I usually order my flight ticket months in advance so I always get a very great price. The meals are very good. I've used Eva Air, China Airlines, Cathay Pacific, China Eastern but I now regularly use only China Southern because I know what I will be getting with them. Oh and I fly economy. Robert..."
Cons: "No complaints. This last flight to Asia operated so smoothly."
Pros: "Cheap Price, but not worth the downside. Crew was helpful but mostly on break."
Cons: "Extremely uncomfortable seats, Impossible to navigate website, Absolute prohibition of turning on cellphone during flight."
Cons: "The WORSE check in service EVER./ Rude, arrogant and ignorant."
Pros: "The crew was very pleasant and the plane was very clean."
Cons: "The handset to control the TV and movie entertainment was very difficult to control. My wife's hands had stopped working at one point."
Pros: "Nothing positive"
Cons: "Boarding continued even 10 minutes before schedule departure time. Flight was delayed 30 minutes. In flight entertainment was mostly ads for cars or cellphones. Didn't get a jet bridge at Shanghai so had to park on the runway and take a bus to the terminal"
Pros: "Crew was friendly and most spoke some English. They offered drinks throughout the flight and were courteous. Personal TVs were nice."
Cons: "Take off was late. Could not use my cell phone the entire flight even if it was on airplane mode. Absolutely ridiculous as I've never had another airline do this. Why can I use an iPad but not an iPhone? The meal could've been much better. Maybe some other, better snacks instead?"
Pros: "Meals were served. Seats were comfortable."
Cons: "Nothing really."
Pros: "Cheap and budget friendly option."
Cons: "No entertainment at all. No individual screens for our flights lasting up to 4 hours at all. We took 4 legs of flights lasting 4 hours each time. Only in 2 of the instances was there a tiny communal screen for sad looking c-list hollywood movie running on repeat."
Pros: "The service was friendly."
Cons: "We left a little bit late, but they kept us informed the whole tme and apologized considerately."
Pros: "The staff was very friendly and accomodating."
Cons: "not much selection in meals, almost everything was a rice dish. The TV monitors didnt work 100%."
Pros: "The crew was friendly, comfort and food decent. Overall a good experience with exception of a couple of things mentioned below."
Cons: "After arriving at Guangzhou, we had to take a bus from the plane to the airport. It was more than cramped. Instead of having another bus, they made us all get on the same bus, which had to be more than 100 people. Only a five minute ride, but we also had to wait for all the passengers to board the bus, so it was more like 10-15 minutes of being cramped in the bus. It would also be nice if we could use our phones on China Southern flights. They have a rule that your phone must be off for the duration of the flight, even if in airplane mode. A little annoying when I had planned on working on some accounting for my business during the flight, most of which was logged on my phone app."
Pros: "movies on board"
Cons: "I Had a horrible experience with both my flight to Thailand and back to the US. On my way there, there were 2 women involved in heated verbal altercation ( although I do not understand Chinese but their tone of voice and body language speak for itself ). The stewardess did not do anything to defuse the situation. It took another passenger to offer to switch seat with one of the woman. Then came a toddler crying all the way to China. The horrible part of the thailand flight was that I was not being inform in San Francisco that I had to pick up my luggage , check in to get my boarding pass and then go through custom again. I know I should not be complaining considering the cheap fare, but I still expected a little more from this airline."
Pros: "Entertainment was good and the flight crew was very nice"
Cons: "The check-in process was almost unbearable, got there three hours early but only had about 15 min to spar before boarding started after check-in and security."
Pros: "Crew was friendly."
Cons: "Online check in is not possible when not booking directly with airline. Airline does not have kiosks for expedited airport check-in when not documenting luggage. Entertainment was not available and personal electronic devices not allowed. Food was below air carrier average."
Pros: "Crew was great.simple no fuss, quick, late night , not many passengers."
Cons: "Airline lost our bags, took 2 days, when delivered the driver was overally rude, and made us pick up from the truck, would not bring to door. Threathend if we didnt pick up they would toss our bags!"
Pros: "On time"
Cons: "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
Pros: "The warm washclothes & blankets were great!"
Cons: "They did not pass out enough water (2-3 cups) to keep hydratedfor a 14hr flight."
Pros: "Staff was professional"
Cons: "just average"
Pros: "Friendly staff."
Cons: "Lack of movie selection, small glasses , no bourbon."
Pros: "Crew members were very polite"
Cons: "Crew members didn't speak very good English but I understand this was a Chinese airline. Drink offerings were bland."
Pros: "There really wasn't much to like about flying with China Southern."
Cons: "1. They lost my luggage going both ways. 2. The boarding process was miserable and dangerous. 3. They advertise to speak english...not true 4. The crew was very rigid to the point of being rude. 5. The lines for immigration were hours long so as to make one miss your connecting flight 5. Customer service for lost baggage was so terrible that I don't have words to describe. 6. My flight was 4 hours late with no explanation"
Pros: "The flight crew was great and attentive"
Pros: "Flight crew attitude was professional and friendly. Food choices were great. Great landing. My thanks to the pilot!"
Cons: "Seat was small, narrow, and not much leg room. I had difficulty with the seatbelt being too small. Upon exiting the plane into the airport, the airport was very hot and uncomfortable, which is not China Southern airline's fault."
Pros: "Not much"
Pros: "Having recieve any news about it"
Cons: "Plane Clean and good service"
Pros: "Service was great"
Cons: "No organization at Guangzhou it was a free for all."
Pros: "They delayed the flight 12 HOURS and provided no alternative to get us home. We had to argue for 5 hours for them to put us on another flight. Nobody knew what was going on, we got the run around repeatedly. "Customer service" was nonexistent. Seriously, avoid at all costs."
Pros: "I think we landed early. 4% cold beer."
Cons: "No 辣酱 in the meal set the first trip, no butter on the second"
Pros: "Seat assignment, service, comfort on the plane were excellent."
Cons: "A group of Chinese tourists were in the wrong line. The person in charge then put all of us individuals who were behind the tourist group in a separate line to be serviced separately. After a few check-ins our line was closed and we were placed behind the tourist group again. It would have been nice to have more check-in staff to handle the line. In flight, it would have been nice to receive the Arrival form during the flight so it could be completed before the immigration desk."
Pros: "Food was OK, but not great."
Cons: "Cramped seats"
Pros: "Organized boarding, comfortable flight, blankets provided, good food, pleasant crew"
Cons: "Ticket counter area was very confusing and over crowded from nearby counters. Plane departed and arrived about 30 minutes late."
Pros: "The plane itself was clean and the service while on the plane was prompt and friendly."
Cons: "Having one layover and one stopover of the same flight I was required to exit the plane on both occasions, this wouldn't have been so bad at all if I didn't have to enter and exit customs a total of three times, be sent (along with my fellow passengers with a final destination of SFO) to two incorrect security checks/areas of the airport. After finding the correct boarding area, wait for over an hour between the security and passport line only to be told to leave that terminal "until 30 minutes before your flight". Needless to say I sat in that hallway for 3 hours before I was allowed to wait near the gate. This was simply the first layover. Once on the flight that stopped for an hour before going on to SFO, at that stop we gathered our belongings, were bused a terminal that was in complete chaos, went through customs again, a security check again, filed back onto the same bus and walked in the freezing cold back up the exposed stairs to the plane and the ordeal was finally over. The food was typical airline quality. The service at the gate could use improvement but on board everyone was very kind and helpful."
Cons: "They allowed a lot of passangers with last minutes duty free items to aboard and then the space was not enough so these passangers put their bags on their laps. A total lack of security and common sense."
Pros: "Economy seats were actually pretty comfortable and the staff was very attentive."
Cons: "The vegetarian food was basically unsalted, watery rice and fruit. By the third round of it (long flight w/ 2 dinners and 1 breakfast) I just didn’t eat it. The entertainment also advertises movies and shows that they don’t have. Small selection that could be better."
Pros: "I liked getting to my destination safely."
Cons: "The boarding process was chaos and when we finally boarded, the seats were extremely uncomfortable. There also wasn’t any choice of entertainment and the movie that was playing had no way to have audio (no headphone jacks to plug into)"
Pros: "cabin crew continued to smile despite conditions"
Cons: "the stewardess were filling themoses if hot water instead if pre flight duties. even after pushing away from gate i could see 8 passengers with trays down making soup with boiling water, brought by stewardess, and additional ones eating hot soup."
Pros: "Not much, but the crew were friendly"
Cons: "The airline was late in take off for some unknown reason (nothing to do with weather). Flight too be late and we missed out connecting flight.They demanded we purchase a new ticket for the next leg of the flight. Furthermore, then they cancelled the rest of the return flight. Terrible Airline"
Cons: "on august 14，i got an email tell me my airline is china eastern airline. i have waited for chech -in in china eastern airline for 30minutes,the china eastern told me my airline is not china eastern .maybe hainan airline i walked to hainan airline ,it told me it is not their airline....."
Cons: "The hyphen in first name separated name into first and middle. We canceled flight because airline wanted to charge for correcting the name that their system won’t take."
Pros: "New plane. And now online check-in is now available"
Cons: "Looks like they missed a snack in between."
Pros: "new airplane"
Cons: "wish they had online check-in service in Los Angeles."
Pros: "The crew was very frindly. Tha craft is very clean"
Cons: "Food for non-Chinese passengers"
Pros: "Crew was very friendly"
Cons: "Food was not great"
Cons: "No AC in aircraft during taxi boarding. We were taxi for 30 min. Extremely warm. Entertainment systems did not work. Flight attendants did not appear friendly or polite."
Pros: "people very nice"
Cons: "food can hv been better"
Cons: "Food, entertainment, not boarding in the middle of the tarmac, seat quality, no entertainment options."
Pros: "Crew is so polite!"
Cons: "No wifi, no individual entertainment screens, no power. TV screens looked like an old VHS tape (static)."
Pros: "The crew and the food."
Cons: "On time"
Pros: "The crew was good. The flight was quick and direct."
Cons: "So they had a very quick food service then because of turbulence they closed the bathrooms and made everyone stay in their seats. I have 3 little kids and a wife with a small bladder. Over the course of 4 hours they need to use the bathroom sometime. My kids were literally crying because they had..."
Pros: "The direct flight is great! Especially traveling with kids."
Cons: "The flight took 45 minutes longer than scheduled even though we departed on time. Also I have young children and they played some action movie with shooting and killing and It was hard to distract my kids from watching that."
Cons: "I had to pack my laptop too much early - 15 minutes before we started descent. By other airlines it is possible to use it longer"
Pros: "Good cabin staff."
Cons: "A bit cold. - Not an airline problem, but often when a flight comes through a chinese airport late, they will have the transfer path closed so you have to go out as if you want to leave their airport. The immigration officers then want you to apply for visa's and its hard to communicate that you are just wanting to connect to another flight. Maybe they need a procedure for that when a flight comes in late and they have closed the connecting path."
Cons: "Very friendly crew members."
Pros: "The flight was smooth and the service personnel was nice and professional."
Pros: "The crew was friendly and efficient. The check-in was smooth and they explained how to get to the gate location. The flight left on-time and arrived early."
Cons: "The plane was very warm and the AC was either turned off or set to a high temperature. There was no cold drinks and no ice on the plane and drink service on the four hour flight was only immediately before and after dinner in a small cup. Bring something to drink with you. Entertainment was a Chinese movie on a small overhead screen with English subtitles that were too small to read. Unlike other flights on the same airline, we were not offered a choice of meals."
Pros: "Good price and had entertainment and meals that were tasty."
Cons: "Too cramped, not much on the television, seat did not go far back enough to sleep for a long flight."
Cons: "The check in staff extremely rude and unprofessional. You can’t check your bag into your final destination You also must go thru immigration and customs in Chengdu"
Pros: "gate staff very helpful in assigning seats. flight smooth and flight staff competent. Choice of 3 meals in economy. Nonstop flight to our destination a plus."
Cons: "Cannot select seat prior to flight."
Pros: "Plane departed on time. There was food service and 2 beverage services."
Cons: "long wait to get to our destination gate."
Pros: "Flight boarded quickly and was on time. Food of fair to average quality was served. Very nice to be offered blankets and a second round of beverages."
Pros: "Crew is nice and always ready for helping."
Cons: "Food was terrible and not fresh"
Pros: "Food was excellent. Crew was helpful and friendly."
Cons: "Plane seats were small -- but as expected to be honest with you."
Cons: "My bags never arrived and haven't been found to date"
Cons: "The booking itinerary did not specify that there would be a layover in Jinan. Even though there was, it would have made more sense to allow the continuing passengers to stay on the plane rather than forcing everyone to go through customs at this point."
Cons: "Most of the crew was not skilled with English (both comprehension and pronunciation) so it was difficult to communicate or to understand instructions. The flight was also delayed for an hour, which could have been avoided if the airline staffed more people for check-in or streamlined the check-in process since that was the only bottleneck preventing passengers from being on time."
Pros: "The flight attendants were really nice and the food was surprisingly good!"
Cons: "The time frame. My flight was supposed to leave at 11:50pm. We left at almost 2am. In which case made me late to a layover I had in China which made me miss my last flight to Japan. BUT, luckily, a woman that worked for the airline in China was able to put me on an air China flight to japan, which again in very grateful for!!!!"
Pros: "Nothing. Absolutely nothing, it was completely horrible!!!"
Cons: "Everything was delayed by at least 1 hour. The flight delay was announced at 11pm the day of, but the passengers weren’t situated in a hotel until 3am. And the flight didn’t arrive until 11pm the next day!! A 15hr delay! And because I had a connecting flight, the delay made me have to spend ANOTHER extra night in the airport, AND never compensated me for the connecting flight ticket which I had to purchase another one of."
Cons: "We had to get off the plane in Jinan to go through customs and get back on rather than going straight to Chengdu. In Chengdu we had to claim our checked bags and check in again before boarding to Taipei."
Pros: "The flight attendants were awesome and the food was good."
Cons: "All was good"
Pros: "The flight attendants were very nice."
Cons: "The check in counter in Chengdu doesn't open until 1 1/2 hours before the flight departs."
Pros: "Sichuan is a good basic airline. No frills but they get the job done. Our flight was on time and the staff very professional"
Pros: "Flight was on time. Good basic airline with no frills, but who needs them for such a short flight?"
Cons: "No way to check in on line."
Cons: "When I arrived to the airport I was informed that my flight is cancelled. They found me a new flight instead, 40 minutes earlier than the original one. Which was fine. But I didn't get information in advance, and some not nice experience while not knowing if there would be another flight instead of the cancelled one."
Pros: "Flight over Himalayas was breath-taking!"
Cons: "Flew from Chengdu to Kathmandu, through Lhasa. Even though it was the same flight, we had to de-plane in Lhasa and go through security both coming off the plane and twice again before re-boarding the same plane, to the same seats. Probably a China / Tibet thing, but we received no explanation from Sichuan. After this uber-security play, we got back on the same plane and sat for almost 2 hours on the tarmac, even though we were the only plane in the airport! Sichuan served us lunch while still on the ground, but I would have preferred an explanation from the crew for the unreasonable delay."
Pros: "Initial ticketing and boarding was easy. A bit of a fiasco in Lhasa."
Pros: "Great experience. Prompt service and polite staff all around. Nicest flight in China so far."
Cons: "Had 2 layovers that weren't mentioned in our original booking. Absolutely unacceptable. No online checkin either."
Cons: "Flight was three hours late and The luggage count be shipped to lax directly. I had to get my luggage, drag luggage to hotel, and check in again in Hangzhou. They even collected headphones and stoped videos on board half an hour before its landing."
Cons: "Worst airlines I have ever traveled. Crew and airport staff hardly understand English and there is no communication between passengers and airport crew when flight gets cancelled. Please do not select this airlines even if it's $500 cheaper."
Cons: "no vip room"
Pros: "The flight attendants were nice"
Cons: "Organization is poor, food is aweful, seats are bad"
Pros: "Crew was efficient and friendly. Boarding was quick and painless. They served lunch that was fairly good standard food. For a specialty Chinese airline the English was quite good and entertainment choices were varied enough with English (foreign) movies and shows. Subtitles were available as well. The aircraft itself was clean and comfortable."
Cons: "Entertainment was a little lacking due to it being a Chinese specialty flight but there were enough shows and movies in English it wasn't a huge issue. The shows/movies were maybe a little of the not popular sort but, again, they were entertaining."
Pros: "Seats were comfortable. Staff was friendly. Food was delicious. Boarding was quick, once we started."
Cons: "Boarded late and departed late. Couldn't use cell phones in airplane mode."
Pros: "The crew was very attentive and most good English"
Cons: "The food could have been better and there could have been a better selection of movies."
Pros: "Crews are amazing but the set is a little too tight."
Cons: "WiFi never work and food was bad everything is salty."
Cons: "It was like riding on s cardboard box. The most uncomfortable seats I've ever sat in for a transpacific flight."
Cons: "Experienced no issues, overall good experience."
Cons: "Checkin process was really cumbersome and required a text message to confirm, which I couldn't do when I was in Asia."
Pros: "Crew were great and very attentive. Very much improved from experience 8 years ago and given the service, comfort and value would definitely repeat."
Cons: "Completely satisfied"
Pros: "The cost was very good"
Cons: "Transfer in Nanjing to Bangkok. Delayed was not good but worse was that we arrived so early we couldn't check in for an hour and couldn't go to business class lounge. Also no transfer hallway. Had to clear immigration just to get on next flight."
Cons: "Couldnt board plane because passport about to expired.i didnt know. I would love a full refund so I can go to Thailand in December and Vietnam in October."
Cons: "Your flight delay so long time so i habe to canceled all plan. I lost a lpt of money."
Pros: "I iike the 777 over the airbus. Good movie selection."
Pros: "Cheap flight. We had a problem with our tickets on the flight there. The staff was very helpful and resolved issue promptly."
Cons: "Cheap flight - therefore we never got off directly at the terminal but had to be bused to and from the plane. Food was terrible. But then when is airline food good. It was a cheap flight that got me to my loved one. Spending 24 hours travelling is never fun. Next time I will look into business class."
Pros: "The staff are very efficient and professional. The food was much better than I expected. We were given pillows and blankets . Bathrooms were clean ."
Cons: "The only issue with CEA was checking in and boarding. It was brutal coming out of Bangkok. I’m not sure if this is the fault of CEA or Bangkok Airport."
Pros: "Good entertainment system and helpful crew. Comfortable flight"
Cons: "Bangkok passport control was extremely backed-up so many passengers were stuck there for a long time. China Eastern called for final boarding 5 minutes after boarding began, which created a panic! This made everyone run the long distance to the gate, to only find out that the plane was half empty upon boarding. We ended up departing late because of the aforementioned bottle neck but China Eastern should not have announced the final boarding call so soon."
Pros: "I had no issues. It arrived early."
Cons: "My stuff was stolen from the outer compartment."
Pros: "The last leg of my return flight was nice and that feed was good"
Cons: "I had asked about a special meal and was told I could only order it at the check in booth at the airport. I had decided not to. Apparently it was set up anyway and I was served an awful dinner. The instant coffee and food on the first leg of my return flight was beyond human consumption"
Cons: "Lines to check in for boarding were LONG. One must arrive super early."
Pros: "Please email me a contact in Bangkok - English speaking"
Cons: "The food was terrible and my flight was delayed for 4 hours. I almost missed my connecting flight. Not treated well at the airport also."
Pros: "Loved the continuous movies1"
Pros: "Priced right."
Cons: "Food was gross. Small plane so no on board entertainment. Seats were not comfortable. Not much communication between staff and passengers. When boarding"
Pros: "It got me where I needed to go on time."
Cons: "the food is absolutely abysmal and they had no options for a non-meat eater."
Cons: "Many of the passengers were standing almost 75% of the time. I would've expected the crew to, at the least, ask people to clear the walk ways. Really my complaint is with the passengers, now the crew. As for the food, we were served to eastern style meals that were both equally disgusting and a finger sandwich meant for a toddler."
Pros: "Cabin crew were good and we took off on time for this leg."
Cons: "Chaos boarding. Everyone rushed for getting on plane, not sure why. Difficult to get up when person in front puts seat back."
Pros: "The staff was friendly and helpful, there were lots of movies and although the food wasn't great, I did appreciate the number of meal."
Cons: "I strongly disliked having to dump our liquids before boarding the plane. I found this to be unnecessary considering we had already gone through security. It can also be dangerous considering the length of the flight and the fact that flight attendants can't come around often enough to make up for that."
Cons: "The food and tight space."
Cons: "NO VEGETARIAN OR VEGAN FOOD OPTIONS. Chicken beef or fish. The entire long plane ride the only thing I could use as a meal was juice."
Pros: "Nothing specific to like , except cone safely , flat bed ok"
Cons: "Food from Bangkok to Shanghai never given , Except water , so bad flight like old truck , Shanghai to New York flight bad experience with food"
Pros: "Great movie selection; and the food was good."
Pros: "Almost nothing"
Cons: "Food in flight was bad Flight started late Walk to the boarding gate was 15 mins There were no food or other stalls near the gate"
Pros: "The food. The friendliness"
Cons: "Such a long flight. I needed to put my legs and feet up to decrease swelling and no place for that"
Pros: "Flew with them for third time , never a problem, flights on time , connection smooth, great bargain in the sky and definitely looking for boarding their planes again."
Cons: "Flew with them for third time , never a problem, flights on time , connection smooth, great bargain in the sky and definitely looking for boarding their planes again."
Pros: "It got me where I needed to go."
Cons: "Not much leg room."
Cons: "Had to cancel my flight due to my layovers being to long and me needing a visa. I booked the flight via Kayak because it was the cheapest one. Inhad no idea i needed a visa just to wait in the airport."
Pros: "The crew was very nice.The food was tasty, with exception of one dish. This is probably just due to my tastes being different. Water was offered constantly. With a long haul trip like the one we took, it was a welcome relief. The planes are older but fine. I would fly with them again. Someone had a terrible review of Shanghai airport. There is an actual TON of stuff to do. The food we had was good for airport food, not Cat Cora, but not bad either. I had no issue accessing the WiFi or facebook. We also had no problem taking calls through the WiFi service WhatsAp.. I guess life is still what you make of it. Safe travels friends"
Pros: "The staff on the plane was amazing"
Cons: "The customer service relations at the front desk to check in word is awful and unfriendly the flight was uncomfortable the entertainment controller does not work 90% of the time it was just a bad experience flying with you in general"
Cons: "Very uncomfortable flight. My seat was broke and I was not able to rest. The plane was very old and smelly."
Pros: "My husband and I flew from Chicago to Bangkok with a layover in Shanghai Pudong airport. The flight was comfortable. I enjoyed the food, and entertainment choices. The flight attendants were courteous and helpful."
Cons: "No one answered any phone calls. I couldn't confirm my flight 24h before as recommended. My husband's flight was moved a day earlier leaving from Bangkok due to overbooking, so we called to have his flight upgraded but we couldn't reach anyone. We asked at the check-in counter for the airline to upgrade his flight but were told that we needed to call to do that. We did! But no one answered! The website was always down when trying to reserve seats. My husband and I were seated separately even though we checked in together on the last leg of flight from Shanghai to Bangkok and there were plenty of seats leftover that we could have been seated. The plane was not even full."
Pros: "Not much."
Cons: "You can't check in online and you don't have seats until you check in at the airport. The check-in process was unorganized and ended up being a nightmare. The food was horrible...pretty much rice and fish which ended up smelling up the entire plane."
Pros: "There is no much I can say that I like."
Cons: "Two of the flights were delayed. The first delay from Bangkok to Shanghai caused that I missed my connecting flight. It was a nightmafre at Shanghai airport. I was forced to go through immigrations and customs and rechecked for the next flight. It was a poor way of handling a passenger on a misconnected flight due to the airline fault."
Pros: "I appreciated the crew."
Cons: "The airline itself is poor with English. I had a hard time contacting customer support prior to my trip regarding check-in (which isn't available online) and that my diet is vegetarian. The boarding process was terrible- like herding cattle. I made 14 & 15 hours flights without much to eat, because my request for vegetarian food was lost at booking and at check-in. I also was on a full flight PVG-ORD and the crew had not checked my seat prior to the flight. Someone had jammed the head phone jack and the entire flight, I was unable to enjoy in-flight entertainment, which isn't much on China Eastern. I am an easy traveler. I do it often and efficiently for work. This trip was the longest and least enjoyable due to the airline. I will pay extra as to not book again with China Eastern. Also, the rules on the airline are quite odd. I got yelled at by a crew member because I used my phone to access a screen shot with information regarding my stay in Thailand to fill out the Customs Form. Though my phone was on airplane mode and I simply viewed a photo."
Pros: "Convenient Flight to nanjing transfer process was fast and efficient New 777's are excellent."
Cons: "Check-in line should be better organized and NOT allow many people to cut in line. No phones can be used in the Airplane mode, need to be off, if I have known I would have bought other devices Signed up for a free Wifi which they sent me password but NO wifi was available for flight Exit row seats are extra charge of $120 but if you have an alignment and or injury they waived the fee for the customer who was checking in next to us, defeats the purpose of exit row if the person cannot help people in an emergency. Staff on plane were unpolite."
Cons: "Lost my bag and don't even get it back on the next day!"
Cons: "They stole items from my luggage. Stole my electric toothbrush and my wife's. Also stole her hair drier."
Cons: "Make it easier to request vegetarian meals, and control the boarding process better. Maybe using boarding groups would be a good idea."
Pros: "Smaller plane, glad to see a good offering on a nearly 4 hour flight."
Cons: "Overhead video only. No zone boarding created a bum rush feeling when boarding the plane."
Pros: "Service was great"
Pros: "There were two different meals served, and they were pretty good, but not Western in any sense of the word. Screens at every seat. Legroom adequate."
Cons: "Warm beverages-- beers, soda, orange juice were served."
Cons: "Is there enough space? No choice of meals- only fish with rice (I hate fish); drinks served ONLY during drink service time (don't bother asking for one because that's what you'll hear); no personal entertainment center (6 hour flight with no movies); and Shanghai Pudong Airport absolutely sucks. The airport has spotty Wifi, terrible restaurants with worse service, and what kind of country doesn't allow Facebook!?! Pay the extra $100-200 and avoid this airline and airport."
Pros: "I had an isle seat and fell asleep the most of the length of the flight. 630$ what more do you expect."
Cons: "It seemed as if there was a line outside of the door when I arrived at the airport. The transfer line in china has so many people in the line yet so few workers helping in the line."
Pros: "Flight crew was friendly and attentive Very nice job!"
Pros: "The crew and boarding was great. Food was ok."
Cons: "Online check in was not possible and when asking for extra leg room at the gate options were limited. I was told I would be on an exit row and window. However, I was one seat forward of that. It was technically a window seat if you don't count the jump seat for the crew... To top it off, a red eye flight with a seat that does not recline is no good. I do understand that being 6'5" causes air travel to be more difficult. It just seems that some airlines are more accommodating than others."
Cons: "No notification that my itinerary required a visa - despite a 144hr transfer allowance for both Shanghai and Beijing it does not apply if you fly in at one and out the other! You only 24 hrs in that case. And I found this out at the gate in Osaka."
Pros: "Very easy flight and check in. I had no luggage so that made it even easier."
Cons: "I lost two days due to this mistake."
Pros: "Very good services"
Cons: "Could have used newer model aircraft"
Pros: "Flight crew was attentive"
Cons: "Delayed boarding, no personal entertainment and very old seats."
Pros: "Provided entertainment and meals were excellent"
Cons: "Seat plug did not work and crew lied about no more entree and brought two individuals of own ethnicity (Chinese) that asked after me. Waited 45 min for water when asked. I got there three hrs early and had to sit towards back bc airport said that they were not assigning seats behind business class up to 45 at all."
Pros: "AVML was very good thanks to German catering."
Cons: "Outdated electronic device policy. Can't even operate in flight mode. While other airlines offer wifi service (LH, UA ETC)."
Cons: "I flew Alaska Airlines to San Jose and San Jose to Shanghai on air China. I was told by Alaska my baggage would be carried all the way through to Pudong airport. My baggage claim ticked showed that. When I got to PVG Pudong airport in Shanghai my baggage was not there they were not very helpful and difficult to understand. They told me they thought my baggage would come ther on another flight and gave me a form. By the next evening I had not heard from them. I emailed them again and I'm currently in Japan waiting to see if they will send me my luggage. Do not expect the kind of customer service in China as you would in the US or Japan.Shanghai airport is, at best, difficult to navigate...stay away from all the taxi solicitors."
Pros: "Price price and price!"
Cons: "Food! Horrible in one word. Shanghai connection is too long and wastes a page in my passport: why should I pass the security and passport checks only to turn around and fly away? Clearly this can be improved so that the transit passengers can transit without customs"
Cons: "The flight arrived late and i barely made my connection."
Pros: "The price"
Cons: "The Food, Staff, and overall attitude of everyone we felt with. Layover in china was a nightmare worst bathrooms I have seen since India!!"
Cons: "Flight was 18hrs late, and we were kept at the boarding gate the whole time without information from ground crew. We were not offered hotel room or meal coupon, only instant noodles. It was a very bad experience for us."
Pros: "Clean plane delay"
Cons: "Delayed for 2.5 hours."
Pros: "There is rudeness every step of the way on this airline. The gate was moved with no notice yet an email was sent, and with no service because I'm in another country and the airport didn't offer free wifi, we were clueless. Had we not looked just to doublecheck, we would've missed the plane. During the transfer the security might as well have frisked me in a room because they were THAT invasive and dumped all my stuff out of my case, smelling my things, throwing out whatever they saw fit without letting me know. this was jist a TRANSFER We let them know we only had half an hr.they didn't care. As a resuly we (along with 9 other passengers) missed the second flight. We went to Information and the lady waved us away and told us to go to security.We went to security and told her we missed the flight and her response was "so?" We went to the police we got generic direction that made us have to go back to them three times because they were so dry and rude; we had to become borderline irate to get any help. Once reaching the captain he greeted us with "What do you want?"At this point I was ready to blow. He finally sent us to the rifht person who was the warmest kindest person during this whole ordeal and helped us get a flight two hrs laters.. Next flight..You are cattle on this plane. Move, sit down, shut up. No ac for the first hr. Forget warm towel, you didn't even get a smile or greeting and i honestly don't care for such things but my flight coming with another airline was SO drastically different I guess I was caught off guard. This was a 12 hr flight, yet to get any service was like being annoyance. The stewardesses made faces if you ask for water. No one came around with coffee or tea or to offer water unless it was meal time. The food was sub par. The best part about it was that at least it was hot..but not all edible. They take your cups, leftover things you might be saving and toss without permission. I had an entire sandwich saved because hrs went by with nothing and they just grabbed it and threw it in the trash. When i brought it to her attn, she just kept moving. The bathrooms were unstocked and stunk. The whole experience sucked. Never EVER again."
Cons: "Please read above noted."
Pros: "With 1 hour connection for international flights to Europe, I almost missed my connection with many other passengers. Luckily, the other connecting flight was delayed so passengers could connect."
Cons: "No use of cellphone even after take off and landing."
Cons: "The flight attendant shoved me down the aisle with a drink cart. Mobile phones cannot even be looked at, even in flight mode, because of outdated policy. Staff is generally rude. The entire plane was spitting, clearing their noses with loud noises, and chewing with their mouths open. Basically, the perfect airline to display one of the rudest cultures in the world."
Pros: "Legs room ."
Cons: "Can't check-in on line. Cannot reserve seats which is ok if they tell up front that, nobody can check -in nor reserve seats in advance."
Cons: "Crew was not friendly. Food was mediocre. Drinks were mediocre. Seats were very uncomfortable. There was no English entertainment offered and they wouldn't let you use your phone on airplane mode. Air China's website doesn't work or do they have people answering the phones hey make you so it's impossible to check in ahead of time and select good seats."
Cons: "They seem to serve the same food on every flight, which gets monotonous."
Pros: "Im 6' 2" and had about an inch of leg room. Better than most domestic US flights."
Cons: "Wasnt allowed to open my window shade at night... then was told I need to open my shade in the morning when I wasnt adjusted to the time difference and trying to sleep. Crew was quite rude. No cellphone use allowed despite being in airplane mode, making my netflix movies I downloaded useless."
Pros: "I felt very safe on the flight."
Cons: "It was an older plane and didn't have the on demand inflight entertainment which would have been nice. Food was just ok."
Pros: "Smooth flight, good crew. Food was ok. Movie selection not great in English but what do you expect on China airline."
Pros: "Crew disengaged the smoke detector in order to smoke on board. There was a significant water leak in the business class bathroom that was not addressed. No communication of safety issues between the crew and pilots. Apparently the crew must be dissallusioned to think rules don't apply to them over international waters."
Cons: "Terrible airline with several safety violations. Stay away from this one."
Cons: "Air china flight attendants are extremely rude. I don't know if they're over worked but they definitely aren't happy"
Pros: "The last flight was only moderately late"
Cons: "No ife and air china calls itself a major airline. Food was inedible"
Pros: "I liked making it out of there alive."
Cons: "Cancelled flight without notice. 24 hour postponement; marginally passable accommodations. No compensation / upgrade / consideration / anything. Horrid staff, passengers, food, plane, etc. 16 hour layover in the frozen prison camp called the Beijing airport. Avoid like the plague. Fly literally anything else."
Pros: "It was an okay flight, nothing that great to speak of."
Cons: "Breakfast was pretty deplorable."
Pros: "Entertainment was fine and food was mediocre. Crew was nice but speaks zero English"
Cons: "Food nasty and cold. Service rude!! I travel all the time and this airlines not my fave."
Pros: "Service & attentiveness of flight crew on red eye and 12 hr+ flight."
Cons: "3rd class was new to me. Little cramped but still comfortable with good entertainment."
Pros: "Very efficient airlines and staff members. I never got on/off a plane so quickly. Staff was attentive to everyone's needs and were very friendly. I loved how affordable their roundtrip tickets were. I would fly Air China in the future!"
Cons: "There wasn't a good variety of entertainment on the flight, so I tried to sleep more on my 12 hour flight. There should be newer movies and more English movies. It seemed that most people on the flight weren't even Chinese, so it would be nice to lessen up on the Chinese movies to make room for English :) It was also very inconvenient how much this airlines changed their flight times."
Pros: "I have to admit my 24+ hour travel didn't help too much. I really the airline is good. The staff could be a bit more responsive to its guest, especially on such a long trip. The food selection is good, however, with a flight to LAX I would suggest the airline have more western selection for food options. Overall, my expectations were met."
Cons: "Our flight was changed on both our flight to BKK and LAX. It would have been nice to have enough notice to make sure accommodations and travel arrangements were made accordingly. Leg room is quite uncomfortable in economy."
Pros: "Wonderful Flight I look forward to using Air China again!"
Cons: "Too rigid. I was asked to open windows even though I said the glair was strong on my eyes since I was sick. Not a friendly crew. Noticed they only offered drinks once in a 13 hour flight. Food quite bad."
Cons: "They did not put my bag on the flight and then my flight was delayed so I missed my connection. They refused to pay for my hotel, or a new flight my bag has been lost now for over a week."
Pros: "Nothing to like really. It was a bad experience to begin with."
Cons: "The moment I cut my chicken open, I found a strand of hair intact between the meat and the skin. I'm it was the cooks hair. I absolutely lost my appetite and reported it. It was disgusting. No compensation was done."
Cons: "Flight was delayed then after many hours got to know that the flight was cancelled. . It was terrible and didn't expect it.due to this my plans and work for effected. Now after my arrival to USA I received my laguages after 2 days. when I received my laguage Many of my stuffs are missing. I'm highly disappointed with this service. I'm never ever going to use air China again. I won't recommend to my friends too. A very bad service"
Cons: "To other folks with asthmatic kids, a little word of caution re the air inside (repeat, inside) the BCIA terminal that Air China uses for its Beijing layovers. We could taste the outside air pollution's volatile solvents within the terminal, pretty bad near the gate. Our kid was using the Ventolin rescue inhaler every 10 min on the way over. That was an evening. On the way back we had taken the precaution of instituting a short-term oral prednisone course before (half to one mg/kg/day for two-three days beforehand, max fifty mg a day) and things went fine. The air seemed a lot better anyway, and it was early morning, fso probably more that than our precautions. Net, net, given the always present risks of very serious air pollution in Beijing, I'd suggest visitors with asthma take appropriate medical precautions before and during layovers there."
Cons: "They lost my luggage and did not provide a way for me to be compensated to buy clean clothes while they were locating it. I received my bags two days after I arrived in Shanghai."
Pros: "The crew was attentive, professional and well mannered. We sat in the row by the emergency exit which means more leg room. We slept most of the flight since it was a red-eye."
Cons: "The nonsense rule that you can't use your phone at all during the flight."
Pros: "The crew was friendly and attentive. ."
Cons: "The food was not the best. No vegetarian options offered."
Pros: "Liked that they offered an omelet as a meal choice"
Cons: "I had to wait in a standing line to board for 2 hours because the plane had broken and the airline was trying to figure out what to do about it. There was no communication whatsoever, especially for customers who do not speak Chinese. I didn't arrive at my destination until 3 hours after I was originally supposed to. Not happy!"
Pros: "nothing really impressed us about Air China... Definitely worth it to spend a little more with another company!!! We really want to save money, but not t this point and I woudn't believe I am the one to say that!"
Cons: "Seat was broken and told the flight attendant about it, there was seats available next to us and she never proposed to change seats. Entertainment is almost exclusively chinese... Well, you might be Air China but a lot of your customers are not chinese! Food is not that great, I picked the beef noodles and there was 1 piece of meat in meal... Wow... Staff is not friendly, they do not take care of you. Obviously if you don't speak chinese, well, you might not get any help and answer from them... Oh I had to come back sooner from my trip for medical emergency. Well, after paying the extra fees and received my new booking number and after changing all my other flights. They call me back the NEXT day to tell me I have to pay more... Well, you are stealing my money, I already paid and got my confirmation number. After everything is arranged they are telling me I have to pay more to get my tickets changed. Hey you already billed my credit card and give me a confirmaiton number. We call it stealing money from your customer. Sorry NEVER AGAIN AIR CHINA!! Anyway Beijing Airport is a bad place to land!"
Pros: "The flight was on time."
Cons: "The food was terrible; movie selection was poor; no wifi; and 2 silk jackets I purchased in Bangkok were stolen from my luggage somewhere between my check in at BKK airport and my arrival at IAD. I expect it happened when my baggage was checked by security personnel in BKK. This will be my first and last Air China flight."
Pros: "There was not much to like. Service is not a part of the culture. so none was given. This is not a criticism but an observation. I will select another airline on my next rip to th far east."
Cons: "Food, smallest seats ever cabin extremely crowded. Attendants only available during meal time. I was not told repeatedly to put down the window shade, and told to repeatedly open it when the sun was hot. Very unpleasant. I selected a window seat to be able to look out of the window during a very long flight."
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