HAVING ANNOUNCEMENTS FOR PEOPLE TO BOARD ACCORDING TO GROUP IS ESSENTIAL N ENSURING N CUTTING OF QUEUES, EXCEPT FOR PRIORITY CLASS PASSENGERS ON A SEPARATE Q
We still get drinks and a snack. Love the gift bags too.
business class is old but still done very well by the team.
Excellent airline. The plane was clean and the staff were very attentive
Good experience although the boarding gate is at the terminal extension hence need to leave lounge to head over earlier.
Thai Royal First is very good. Easy check in , Private room in the first class lounge and escort from ticketing to the plane. Once on board crew was very polite, food was outstanding, and the ride was smooth as silk. Restrooms were especially clean. Great Experience
I'm not interested in improving the airline. Therefore, I won't explain this in more detail. Next time I'll try a different one.
The flight (boarding) was delayed by 40-50 minutes and there was very crowed. They need to improve on the timeliness & boarding process. (They asked passenger to board in groups, but the 2nd group was standing there waiting for 20 minutes!). However, services from the crew was very good, also the food was good as well. I also found the legroom was quite comfortable.
Need to improve on punctuality. My flight was delayed by 1 hour.
Seats were uncomfortable and the vegetarian meal was awful. Some of the entertainment didn't work.
Check in process was excellent. Lounge needs improvement. Food not palatable and no good choices.
Absolutely terrible. I will never fly that airline again. The problem was with the constant emails changing my seats, arrival/ departure times and the aircraft. The staff at the airports and onboard were great. Between making the appointment in May 2025 and my actual trip I had over 50 emails announcing changes. I was traveling with 3 other couples and they experienced the same thing.
Apart from a departure gate change, a good experience with professional, friendly staff.
Excellent service from check in/ bag drop counter staff to flight attendants. Food was great. Seats are nice. Excellent airline.
I like the pleasantness of how courteous and friendly and helpful everyone is
Flight was good took off on time arrived early. Crew was awesome and did a great job. Very helpful and courteous. Bags arrived super fast with no hassles. Great flight!!!!!!
A shameful national carrier. Service has gone down from the highs of a decade before. You don’t feel the Filipino hospitality. It’s an aging fleet. Nil comfort, and I flew premium economy.
Excellent! All flight related was memorable ! My first experience with Mabuhay Lounge,,, not so good
Everything was fantastic!!!! I can’t wait to fly home 😃!!!!!
Flight was really good, considering the semi bad weather in MNL. Food was great. Crew kept offering throughout the flight. Wifi signal was intermittent though.
