The seat was uncomfortable and seemed to be on its last days. Loose and sloppy
Business class lie flat seat is the best and easiest to operate 👍👍
My seat had zero leg room. I thought I was flying Japan Airlines, a company I picked based solely on the legroom... When I got to the airport on my first flight, they informed me that I was in fact flying J.A.L VIA American Airlines... What a bait and switch. I will never fly AA on an international flight ever again.
put me in front row, screen was tiny, movie slection wasnt very good will be flying back on another airlines
Excellent flight. Check in experience was a breeze. Smooth and on time flight. Friendly and attentive attendants. Premium economy seating was very spacious. The lounges in both SEATAC and Narita were first rate. The only negative was the inflight food and entertainment options, which were limited, and Wi-Fi was not working. We would definitely fly JAL again.
Not good. The flight from LAX to Tokyo was delayed 15 hours.
My luggage is missing and waiting to hear back about it. 3 of my 6 checked bags didn’t make it to DFW.
Boarding, crew, and seating were great. The food needs to improve.
JAL is an exceptional airline that shows the true heart of Japanese omotenashi service. If the option is available I’ll always chose it
I avoid American Airlines for a reason. Our flight was delayed at LAX. The situation at the gate was chaotic. The woman making announcements wasn't being clear or transparent regarding why there were delays. There was a lot of confusion regarding flight and gate status. Other passengers were pretty rude. I was elbowed in the eye by someone who was in a hurry to get their bags from the overhead bin immediately after the flight landed. Ultimately, I will avoid AA as much as possible in the future.
Flight was delayed only slightly before takeoff due to traffic control. However, the flight arrived early to ORD. Good flight. United has been very reliable for me.
Flight left on time. Boarding was easy. Arrived to EWR 30 mins early. Luggage was deplaned in good time. Overall a very good experience.
Flight from Rome to SFO was excellent compared To our flight to Europe from SFO. The food was much tastier. You can see how UNITED is skimping, though. Instead of getting something mid flight you had to ask for it. It was not automatically served. There was a cookie at the end of the arrival meal, for example that tasted like it just came out of a box. They used to serve a little container of nuts, now … a tiny container of nuts, mixed with pretzels. This was business class that you really have to pay for! But this is minor complaints compared to the overall. My major complaint is the position of the even numbered seats by the windows. You have to turn around to see your window & the positioning as some other controls are harder to get at. This is compared to the odd number seat that are perfectly aligned.
The person I bought the ticket for didn’t make the flight.
Lately I like the planes have been exceptionally filthy. There’s lines of dust and dirt all across the ceiling in the vents, and the cracks in between the seats are literally full of food. It’s definitely not the quality of service that I was used to with United. I’m also very disappointed with the Wi-Fi! All I wanna do is knock out a few work jobs while I’m trapped in my seat And it spools so bad. They did provide me with a refund, but the process of getting that refund is so complicated. It’s unfortunate.
Another delayed flight. When the delays exceed the duration of the flight, it’s a problem.
Excellent flight. Smooth, efficient boarding. Quick flight. Arrived early at STL.
After boarding the plane in Chicago, the passengers were told that there was a technical problem with the plane. Passengers remained on the plane as they tried to fix the problem. After what was probably an hour passengers were told that there was a need to change planes as the problem was not solved. Passengers disembarked and boarded another plane. After taxing to the runway and waiting for takeoff, passengers were told that owing to the thunderstorm the flight was unable to take off but would try and reroute. After some time passengers were told there wasn't enough fuel for the new route and the plane had to return to the gate for additional fuel. after another log delay the flight got underway. On the plane there was food, drinks, ice or entertainment. We were a glass of water, which appeared rationed. Flight arrived about 5 hours late. The pilot was fantastic and communicated with the passengers throughout the ordeal.
The food quality sucks. One must starve if they do not eat flesh Or wheat based products Some variety would be expected. The trivial amount of snacks and or food is inhumane
Excellent all round, first time flying United. App is very helpful.
The free Wi-fi for Aeroplan members was a great touch. The time passed quickly. I found the seats seemed a little closer together than I remember. Not Air Canada's fault, but we were about 20 minutes late landing because the airport was too busy. We had to circle around for a while. The boarding and disembarking went very smoothly.
It was crazy, boarded over a hour late from scheduled departure. Then when arrived in BNA issued with getting off the plane…over 1/2 hour. Not looking forward to flying Air Canada, ever again.
Extremely turbulent landing. Crew was friendly and plane comfortable. Airport and US pre clearance was understaffed
The cabin crew was professional and there were plenty of movie choices, but the food was a bit sub-standard.
The airplane is way too tight, you can hardly enter into your row to sit.. more like kids seats than adults.
taking our carryon and forcing us to check it through
Wifi was great. Kind air crew and comfortable seating. Also liked the entertainment options.
Great flight. Only complaint is it took over an hour for my luggage to get to the carousel on the return to LAX That was irritating
I knew I was going to fall asleep unsettlingly from exhaustion so I warned the guy next to me in advance. The attendant took to checking on me frequently and even insisted I take my snack because I said no while sleep hazed and then absolutely wanted it about 5 minutes later. He was So caring and kind to my situation!!
First message when all on board was that we didnt have a pilot, then they found one, then it was something about the bridge something not working, they will either fix or do manually. Flight of course was leaving late with all the cruise guests worrying about making it to their ship in time. Then only some luggage made it off the ship. Around 15 to 20 people waiting. 45 min later arrived except mine. I asked the rep at the luggage conveyor, he asked me my name. Then said it was not picked up with the first batch so they put it in a room. I was going to take public transport but now worried about time so took a taxi that cost me $65 USD
