The delay was 6 and half hours… They didn’t provide any comfortable space to stay. We needed to worry about PCR test and everything, so at least they could provide reasonable offers which is that we could use JAL lounge or somewhere we could relax and stay.
Cons: "Waited way too long for my bags"
Pros: "The crew was amazing"
Pros: "Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable."
Pros: "The service and food was great. Plains are new."
Cons: "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
Pros: "Cabin crew were very helpful and polite."
Cons: "Food lacked flavor."
Cons: "No additional comment"
Pros: "I had a nice exit row seat so that was nice"
Cons: "The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long"
Pros: "The crew was amazing. The meal choices were great !"
Pros: "The crew was absolutely amazing!"
Cons: "I think everything was amazing"
Cons: "The food and drinks were sub-par"
Cons: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
Pros: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Cons: "Really no complaints"
Pros: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
Cons: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
Cons: "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
Cons: "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
Pros: "Food was excellent and service came frequently. In-flight entertainment was amazing."
Pros: "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
Cons: "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
Pros: "Nicest crew I have ever seen!"
Pros: "Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream."
Cons: "The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less."
Pros: "It was pretty comfortable for a 14hour flight and all the flight attendants were super nice and very helpful. Different then most airlines in my opinion. Next time I go to Japan it will be with Japan Airlines no doubt!"
Cons: "The only thing I didn't like Was leaving the plane."
Pros: "The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great."
Pros: "Crew service responsive and helpful."
Cons: "Poor vegetarian meal (mostly vegan rather than vegetarian and without condiments). Problems using entertainment screen, which would get stuck and also have to go through many steps (confirmation screen, language) to see maps each time."
Pros: "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
Cons: "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
Pros: "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
Pros: "I liked the overall service and professionalism."
Cons: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Pros: "Everything bad"
Cons: "Bad customer service, I don't speak English good , can't understand them jet blue"
Pros: "on time and excellent service"
Cons: "a bumpy ride compared to our flight from NY to Japan"
Pros: "Nice people, good food"
Cons: "Old-=fashioned business configuration"
Pros: "Staff was great and plane was clean"
Cons: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Pros: "The hospitality of the crew"
Pros: "The airplane and all crevices"
Pros: "The most polite and attentative flight attendants and great food options."
Pros: "The food and plum wine. The entertainment packet was nice too!"
Cons: "The folks coughing on the plane."
Pros: "Food and drinks"
Pros: "Food and drinks"
Pros: "Overall flight was comfortable and staff was friendly."
Cons: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
Pros: "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
Cons: "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."
Pros: "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
Cons: "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."
Pros: "delicious meals with good drink selections. cabin crews were nice and have smiles on them all time. I saw crew provided excellent services to a young mom traveled with 1 kid and 1 infant with her mom on board throughout the whole flight which were impressive."
Cons: "I believe the air line cut down snacks between meals (my flight were 13 hours) which was little disappointed. Restrooms were not as clean as before although they were way better than other airlines. Crew's English speaking still need improvement. Please keep up the good works! I will flight JAL again soon."
Pros: "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"
Pros: "The service was excellent and the staff friendly. Service was fast and staff friendly."
Cons: "Small leg room."
Pros: "Food was really good!!! It was way"
Pros: "Excellent service"
Cons: "Not a lot of vegetarian options"
Pros: "This was the first leg of 3 flights back to the US and it was great!"
Cons: "There was nothing bad about this flight."
Pros: "Very nice"
Cons: "In light of COVID-19 this the only airline flying out of Bangkok April 3 2020 very good service"
Cons: "Never seen a group of staff who are so dedicated, service oriented, disciplined .... to attend to every need of the passengers. A special thanks and salute for working under the shadow of the Coronavirus epidemic"
Pros: "very comfortable seats. on time arrival."
Cons: "the food is not very good."
Pros: "The crew was very attentive and our seats in Prestige class were very comfortable."
Cons: "The entertainment options were meager at best."
Pros: "I like ailes center seat it's easy to get in or out."
Cons: "Should have the option for reserved the seat not only priority travelers ."
Pros: "Service w Korean air is always on point. Food boarding and flight has always been fine w me."
Cons: "I felt a little cramped in economy but still not the worst seats and still overall pretty nice flight"
Cons: "Offer better options to redeem rewards/miles!"
Pros: "Boarding was Great! Crew were also great. Food were ok. Entertainment were great."
Cons: "Snacks and foods were okay. Could have been a bit more, or add a bit more snacks."
Pros: "All crew was super polite, friendly and professional, the food was amazing, and seat was comfy."
Cons: "The entertainment was poor, bad movies selection, small selection of movies, old movies."
Cons: "The most leg room of any flight I have been on. Seat comfort was the best. The service was excellent."
Pros: "Nice cabin crews"
Cons: "Should serve more water because it's a long flight"
Pros: "Service was great and flight landed safe. Korean food was delicious."
Pros: "Great customer service"
Cons: "It was hot and no airflow"
Cons: "Missed connection at ICN due to flight delayed !!"
Cons: "Flight was a total of 1 hour - 20 minutes late to Seoul, thus causing my wife and I to run to make our connection to NYC."
Pros: "The food is outstanding, the on-board service is wonderful."
Cons: "Unfortunately our flight was very delayed causing problems for lots of connections. Also the check in agent at BKK was not nice at all"
Pros: "The staff was great"
Cons: "Take off was two hours behind schedule. I missed my next flight and had to wait about 5 hours in SFO for the next available to pdx"
Pros: "The seats were comfortable and the crew was nice"
Pros: "The service"
Cons: "The width of the seats"
Pros: "Excellent service and attention to detail. Flight Attendents were courteous, friendly and eager to please."
Cons: "The temperature was incredibly hot. Despite being a 5 hour red-eye that took off at 2300, they kept the lights on for an hour at the start of the flight. Then they turn them on again an hour later to do meal service. They made it impossible to sleep."
Pros: "The flgth was grate and comfortable. Will fly with Korean again."
Cons: "I could not hear an anounment very well. It was pumbpy."
Pros: "I like the Korean Bibimpap on the plane, taste was good."
Cons: "Old style business seating, quite uncomfortable, not a full recline, very uncomfortable when fully reclined compared to other business planes, TV was small, not good quality, selection of movies was only ok, not great, service was ok, not great, they cater more to Korean customers then other guests, if you are on the upper deck de-planning is difficult and awkward as you have to go through the economy section and staff doesn't keep them seated, so no extra bonus for business in de-planing. washroom items not replaced (toothbrush / mouthwash), overall very average"
Pros: "Everything was great, i had a connection flight and i did not have to check in like other times."
Pros: "Planes r great service is good"
Cons: "We did not like the food but they did give us other tray when we told them we don't like the smelly fish"
Pros: "Crew team assist us from the moment we landed in Bangkok and help us to our connecting flight. it was an amazing job."
Pros: "Flight attendants"
Cons: "Clean, great service, good food."
Pros: "Cool; collected; patient; helpful; calm; respectful; overall, people doing their best for their customers."
Pros: "-KE accommodated an unexpected date change very professionally -plane was clean and crew courteous"
Cons: "- food portions were very small -no between meal snacks -economy seat pitch was decent, but seats were hard -music selection was poor/unimaginative"
Pros: "Korean Air hosted us on four separate flights to SE Asia, a trip from which we have just returned. Of all of the airlines that we have used over the decades, Korean Air rates at the very top. We have no complaints, only a sense of what a first-class operation it was for us."
Pros: "Clean, comfortable and professional."
Cons: "The waiting and boarding procedure -- either at Bangkok Airport or at Seoul Airport, I forget which -- is a little unusual. A written description of this would have been helpful along with the boarding passes."
Pros: "Good service. All attendants and crews were nice and friendly."
Cons: "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
Pros: "Aircraft was extremely comfortable. Check-in and boarding process very efficient Service was amazing!"
Pros: "All of the people from Korean Air that I spoke with were very considerate and helpful."
Cons: "No legitimate complaints."
Pros: "Everything was perfect perfect service excellent food the best I ever flown so far"
Pros: "Just about everything"
Pros: "Korean air is wonderful. They maintain high standards of professionalism and friendly service that are sadly lost by American airlines. This sets them in high favor above the rest. Thank you!"
Cons: "I would like to see more vegetarian meal options as well as possible ways to reduce paper waste and make a more positive impact on the environment."
Pros: "I liked everything from leg room, comfortable, good food to really great service and the on time/off departure."
Cons: "Nothing that I can think off."
Pros: "Everything up until I got to Hawaii and switched to them."
Cons: "The code share airline"
Pros: "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
Cons: "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight."
Pros: "The crew was very attentive and so pleasant."
Pros: "Boarding was very organized, service was excellent, plane was clean"
Cons: "I'm a big person so the seats are not comfortable for sleeping during flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
Pros: "Good food. Good movies. Plenty of room."
Cons: "Long flight, nothing you guys can do."
Cons: "Turbulence and bumpy. I know you can do much about that."
Pros: "The ladies all smiling and very very polite. Best airline I've flown on."
Cons: "I have no complaints."
Pros: "The flight was fairly full, so it felt crowded, but we were able to sleep. the flight attendants were great, as always."
Cons: "the close quarters in the night."
Cons: "I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again."
Cons: "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
Pros: "no -all that was amazing was the complete idiocy of ana"
Cons: "virtually everything was a unacceptable starting with the gate staff ..."
Cons: "You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again."
Pros: "Seat not comfortable crew was amazing"
Cons: "Comfort in seat"
Pros: "The crew was very friendly and attentive. They look after the customers."
Cons: "I can't think of anything that could have been better."
Cons: "if the seat can be reclined a little more"
Pros: "All crew are so kind.Great services."
Cons: "Old man next to me couldn’t keep his arm on his side."
Pros: "Friendly staff, fast service, and good food."
Pros: "Crew members was very polite and food was good"
Cons: "seat is quite small."
Pros: "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"
Cons: "Great staff and food for a plane."
Pros: "The seat was nice"
Cons: "Service was extremely slow, it took almost two hours just to get offered a drink. There wasn't any offering after boarding and I had to ask just to get water. The food was quite bad, normally I would choose the Japanese meal, however, both the Japanese and International options were poor. The staff seemed unorganized and did not follow a set protocol."
Pros: "It was alright."
Cons: "Prepare to wake up with neck pain."
Pros: "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."
Pros: "The crews on ANA (Flight Attendants) are the hardest working, most polite and service oriented of ANY carrier I can remember. When the cabin lights are ON, the crew is hustling to keep the passengers occupied and chewing. Free Beer, Wine and mixed drinks in Coach! Every Service - Snack, Drinks, Lunch, Dinner, Coffee/Tea, Second and Third rounds of drinks includes a cold towel to wipe your face and hands and most important, trash is collected promptly EVERY single time. WOW. I noticed that Flight Attendants take notes on sleeping passengers for every major meal service, and they take the time to revisit those customers when awake to check they might have wanted to be fed. I also noticed that the crew has special double sided tape to pickup crumbs and spills in the aisles so grime is not tracked into the carpet. Dont be surprized to see a flight attendant cruising the aisle after dinner with a soft cooler full of small vanilla Hagen Daz cups..."
Cons: "We flew from Bangkok to Washington Dulles with a connection in Tokyo. Snow in Japan caused crew shifts to max out and ultimately a dramatic change in flight departure. (Guaranteeing a missed connection) This caused multiple downstream challenges. 1. Original flight was scheduled for 00:30. (Half Past Midnight), rescheduled flight was scheduled for 12:30 (Half Past Noon) For Americans unused to a 24 hour clock, this made emails From ANA very difficult to wrap your mind around. Was it a typo? What happens when you miss your connection? (Turns out weather delays do NOT result in accommodations or meals being provided) Rescheduled flight should have been for 1231 with (AM/PM in Parentheses) 2. For passengers who spent their vacation/trip near the equator, the prospect of spending the night in snowbound Tokyo was simply not addressed in the cancellation email. The better option was to stay in your original point of origin and make the connection in one day, but email has NO telephone number for passengers to call to make these arrangements. (We ended up calling a toll California telephone number to be sure we got an English speaking agent) 3. Many SE Asian departing cities have a crazy baggage weight policy that allows for Two bags of 25 Kilos each , but if you have a single bag that weights 32 Kilos, you must pay excess baggage. Although the policy may NOT be specific to ANA, there are hundreds of folks of all nationalities repacking suitcases on the floor of the airport, to try to meet the regulations. As a traveler I understand this, but as an ANA customer it makes no sense, especially when the ticket agent cannot charge the overage to a credit card at the ticket counter. Instead sending you to a different location then waiting for you to return with a receipt. Its a huge scam and ANA can do better communicating the rules to passengers via email or their web site. Nothing starts a long trip off worse than arguments over arcane rules. 4. Changing a return flight arrangement as a result of weather happens at the last moment, but seat assignments apparently could not keep up. I would rather NOT fly than face a center seat in coach for 14 hours. I cannot explain what happened, but repeated attempts at advance check in showed NO assigned seats available, the ticket and gate agents could not improve on this, but BOTH flights ended up having empty seats and in the end we stressed for nothing. ANA must be able to do better, improving their IT systems to make advance seat assignments possible no matter how challenging the problem of "equipment" and other changes in the face of a canceled flight."
Cons: "Food was not good, seats not comfy"
Pros: "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
Pros: "Food was good also"
Pros: "Food and service was excellent."
Cons: "Seats in economy were narrower than other airlines."
Pros: "Crew was very friendly. All observed interactions with passengers were pleasant and helpful."
Pros: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Cons: "Very nice services"
Cons: "Nothing, everything was as expected"
Cons: "Food was a bit salty. Bread was so cold."
Cons: "Plane was hot and a lot of food but it wasn't very good."
Pros: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
Pros: "2 inches more legroom in economy than other airlines on that route."
Pros: "Most all."
Cons: "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
Pros: "Legs-room was good."
Cons: "Sit have good legs-room, but not a great comfortable sits... Food can be better."
Pros: "On time, comfort, good food, good deal"
Pros: "Everything but the food menu. But it's okay. I usually order Hindu meal."
Cons: "Nothing except food menu. The standard menu does not change very much. It's always very similar."
Pros: "Cabin crews are efficient and very polite. Film selection is fine."
Cons: "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."
Pros: "Staff are very attentive and helpful; the entertainment system is top class"
Cons: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
Pros: "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."
Pros: "Great service, everyone was happy to do their job"
Cons: "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
Cons: "Sitting on the back rows , when I was served my food the lady said there was no more options I had to take what was left, meaning if I wanted the pasta I would Not get it because unfortunately I got a sit at the back of the airplane, but I paid the same amount of money for the ticket as the person sitting 20 rows in front of me It is outrageous"
Pros: "A N A Very good, space between chairs is very good, crew very professional and friendly"
Pros: "overall clean and comfortable, service is great"
Cons: "Limited movie and news programs"
Pros: "Crew was excellent"
Cons: "Better seat cushions"
Cons: "Crew miss my drink"
Pros: "Flat bed is wide and comfortable. Cabin crew was excellent."
Pros: "Great inflight entertainment"
Cons: "Have WiFi that is working"
Pros: "Super friendly crew. Enough food and drink."
Pros: "Seats were good"
Cons: "Food could have been better"
Pros: "Crew was very courteous, went above and beyond."
Pros: "Entertainment system ok"
Cons: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Cons: "My moslem meal selection wasn’t provided onboard"
Pros: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Cons: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Pros: "Nothing beats Singapore SQ!"
Cons: "The toilets were a little unsanitary."
Cons: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Pros: "My neighbor"
Cons: "Fight war delayed and we got a security check upon arrival"
Pros: "Everything From the food to the drinks to the comfort"
Pros: "In flight entertainment systems"
Cons: "I had beef with mashed potatoes but I found the beef was quite tough."
Cons: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Pros: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Cons: "baby crying throughout the flight"
Cons: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Pros: "Great set up with two seats, window and aisle"
Pros: "The food is very good in economy. Large screen tv gor movies and games."
Cons: "all was good, nothing bad"
Pros: "United miles."
Cons: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Pros: "Service is the best among the airlines I’ve ever taken"
Cons: "Never ever get free upgrade"
Pros: "I loved the professionalism of the crew, and how they treat the passengers with such care. I prefer Singapore airlines over any other. Seats are very comfortable. This craft had touch screen monitors that worked well. I was able to use my own ear buds by pulling the jack out part way."
Cons: "I really only have one gripe. I wish there were more movie choices for adults that did not have foul language and immoral scenes."
Pros: "great service"
Cons: "too long"
Pros: "crew was very polite and cheerful."
Pros: "Overall experience and wonderful crew"
Cons: "Nothing really."
Cons: "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
Cons: "Kids playing and out of control and the flight attendants wouldn't do anything."
Pros: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Pros: "Very helpful and polite staff"
Cons: "Old B777-200 with small personal screen. And they don't have pillows on board."
Pros: "Food, entertainment, cleanliness of the restrooms"
Cons: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"
Pros: "Second bag was four foot bronze statue, no problem or extra cost"
Pros: "service, good TV quality and good movie selection"
Cons: "sound quality with headphones was horrible"
Pros: "crews are energetic and warm welcoming passengers."
Cons: "aircon temperature is too hot for seat 50H area."
Pros: "Amazing plane and crew!"
Pros: "Great price"
Cons: "Food is not good"
Pros: "Crew is remarkable"
Cons: "No complaints"
Pros: "Before booking my flight on Singapore airlines, I took the time to read through some reviews and to be honest, the reviews left by previous passengers did not do the airlines any justice. I rarely, if at all, leave any reviews myself but my flights (from SFO - Singapore and vice versa) were AMAZING! I was sitting in economy and the level of attentiveness that we received, I could only imagine how great first class could be. if i could fly Singapore on all my trips overseas I would."
Pros: "Service was great, food was alright, was able to move from a middle seat to a window."
Cons: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Pros: "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
Pros: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Cons: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Pros: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Cons: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Pros: "Everything else was good"
Cons: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
Cons: "charge a few $ more but serve some food on a 5 hour flight. very cold feeling"
Pros: "The seat that I picked."
Cons: "Running water in the bathroom"
Pros: "Good service from the crew and food was good"
Cons: "Flight was delayed and there are redundant checks before entering to the gate. No internet service in the flight and was a very long flight (14 hrs)"
Pros: "Excellent crew, quick serving a lunch on a 1.5 hour flight."
Cons: "Just don't like all the trips to and from flights on the bus at Doha."
Pros: "The service. The friendly crew. The clean airplane and bathrooms, the food and drinks. A1"
Pros: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"
Pros: "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
Cons: "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."
Cons: "Qatar airline is one of the best ways to fly!"
Pros: "It was an ok experience, improved by the head of attendants at the end"
Cons: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
Pros: "Crew was nice and attentive"
Cons: "More leg room"
Pros: "professional and courteous staff. Food is even better than a Lufthasa flights"
Cons: "DOHA to NY. I board the plane to find out that Qatar SWITCHED SEATS ON ME that I selected months ago without any notice at all! Got stuck in middle seat on the wing! I emailed Qatar you know what they said? "Seat assignments can never guarantee." No voucher or anything offered! Fly something else!!"
Cons: "Bad service for wheel chair. No wheel chair at Doha Airport! Need to walk."
Pros: "Q-suites and business class flight crew."
Cons: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Pros: "The crew was very polite. Being able to track flight path. Assortment of videos. Plain was very clean. Blankets, pillow, headphones, and all beverages free of charge."
Cons: "The food was not good. Not very much leg room. Did not like the 15 lbs. carry on weight limit."
Pros: "The flight crew was very friendly and helpful in getting you settled on the flight"
Cons: "Boarding was a bit Hectic in Bangkok."
Pros: "Good service best price, good food comfort I think is best airlines in word in my opinion"
Pros: "Everything was first class with excellent service"
Cons: "Long flight with long layover in Doha"
Pros: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
Cons: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"
Pros: "The planes were nice and the crew was nice."
Cons: "Every single flight we were on was delayed, with no explanation. The food was good on the plane, but almost every meal option I wanted was out by the time the crew got to my seat."
Pros: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Pros: "Everyone at Qatar Airlines is amazing. The service and inflight accommodations are great, and they are always looking for how to make your travel more comfortable. I highly recommend!"
Cons: "It would be nice to have socks to put on for when I want to take my shoes off."
Pros: "Friendly service, and comfortable ride, will gladly fly again"
Pros: "the attendants were always on top of things. One of best overall flights ever."
Pros: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"
Pros: "I would definitely travel again with quatar. Amazing trip long hours but they sure take care of the passenger. Love how they took care of my child"
Pros: "I like the extra space between the seats that most of their airplanes had; the exception was, I think, the 767. The crew went above and beyond to take care of your needs and always had a smile on their faces."
Cons: "The check-in process, leaving Bangkok and leaving Doha, was horrible. Why do I have to wait until 3 hours before my flight departs to check-in and get my boarding pass? This made for long lines and took about 2.5 hours to get a boarding pass in Bangkok"
Pros: "on my flight from bkk to Doha all the flight attendants were very helpful. One in particular with the name Mary Jane, was very helpful and she stood out among the rest. Thank you for your kindness and help when I couldn't eat some of the foods on board. Whom can I write an email to so that I can be sure that she gets noticed for her work? Thank you"
Pros: "Our meals were luke warm at best while the bread was still semi frozen. Food quality has always been low on Qatar flights but this time was the absolute worst. I fly with Qatar for work everything 4 months and that's solely due to convenience."
Pros: "I liked the crew"
Cons: "My first flight to DOHA was cancelled"
Pros: "Great airline with spanking new plans and top of the line service"
Pros: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Cons: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
Cons: "I was hoping to replace worldmate with you application. you got it wrong. I travelled from Doha to Guanzhou, Bangkok and back to Doha. I don't even know where Sohag is!!!!! Qatar airways did a perfect job as usual."
Pros: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Cons: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Pros: "Respect the scheduel and well organize."
Cons: "The seats are terrible."
Pros: "The flight crew was polite. The plane was clean and comfortable. The food was well timed and delicious. They explained everything in full, and were extremely apologetic when there was one short delay. All of my planes were for the most part well timed (we had one short delay)"
Pros: "The crew was great, trully world class service"
Pros: "Absolutely nothing!!!!!!"
Cons: "The fact that our flight was cancelled without being notified. I will never make flight arrangements with them again!!!!!"
Pros: "Always heard middle eastern airlines where greats and Qatar didn't disappoint. The staff was amazing and the seats were comfortable and spacey considering it was economy. If I could do it again I would definitely fly with them again."
Cons: "Nothing really. Only thing would be you had to be pretty specific with the staff not be woken up because they ensured you were fed and hidrates (not necessarily a bad thing)"
Cons: "Not allowing water on the flight made it extremely long and unbearable."
Pros: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."
Pros: "Great flights. lots of room in economy."
Pros: "Customer Service was excellent. Very roomie, and comfortable. Plane was also very neat and clean. They also had all of the latest movies and other entertainment. I will for sure fly with them again."
Pros: "I just flew from Bangkok to Miami, with a connection in Doha. The roundtrip ticket was about the weirdest one listed (less than $1000USD). For the price, it was a really good flight. The flight attendants were really nice. The seats were comfortable, food was more than decent, and there was a good entertainment system."
Cons: "Earlier in the year I flew a similar flight for a similar price on Emirates. Emirates I liked more for one reason in particular. Emirates had one attendant whose job was solely to clean the bathroom. I don't know about you, but I love the idea of a constantly cleaned bathroom on such a long flight. Qatar didn't have this."