Pros: "Size of the seats, space"
Cons: "Older plane, mediocre service and food. And two screaming babies two rows ahead."
Pros: "The prompt service of the staff and comfort of the plane."
Cons: "Warm snacks instead of cold pastry."
Cons: "Flight was delayed 1 1/2 hours for tire change. Stuff happens."
Pros: "Very attentive crew"
Cons: "Seats recline too much making difficult to get in or out because of the seat in front of you"
Pros: "Very happy travelling with this airline"
Pros: "comfortable flight"
Cons: "TV options and headphones"
Cons: "Better food choices. Better entertainment options."
Pros: "The lounge"
Cons: "It is no total flight old plane."
Cons: "The food quality was poor."
Pros: "The Crew was very Good and yes the seats were comfortable."
Cons: "I think they did the great Job"
Pros: "Everything was great"
Cons: "More choice of movies, and more choice of translations languages for movies. Because longs hauliers need a lot of entertainment. Thank you very much for asking for our comfort"
Pros: "The crew was super nice and informative."
Cons: "The food was just ok, but not really expecting a 5 star cuisine."
Pros: "Comfortable seat, good entertainment options"
Cons: "A specially hospitality and food which served in plane was excellent"
Cons: "Krabi airport is terrible. Cramped waiting area. Boarding gates too narrow for capacity. Aircon not coping. Worst flight information I have ever encountered."
Pros: "new plan and equipments are good"
Pros: "Crew were great"
Cons: "Food in economy could be more Thai and tasty but nicely served and efficient"
Pros: "Everyone was very nice and hospitality was great."
Cons: "a better selection of movies/entertainment."
Pros: "Food and service was great."
Cons: "Old plane, headset did not work well."
Pros: "All well arranged. Friendly and helpful crew. Food apprppriate for the trip. Logistics ok. Balue for money."
Pros: "Flight was full, but generous seat pitch and efficient crew made the difference!"
Pros: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Cons: "Business class seat in BKK-CCU sector. Food quality is substandard."
Pros: "Efficient and friendly staff."
Cons: "Bad choice of in-flight entertainment."
Pros: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the A350 comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
Pros: "The staff were extremely helpful boarding me even when my previous domestic flight arrived late and I was able to board and check in my luggage half hour before take off time"
Pros: "Whole experience was excellent"
Pros: "The cabin crew was helpful and excellent service. The food was exceptionally good."
Pros: "seats are comfortable, service is mediocre"
Cons: "Boarding in Brussels is always a hassle. The plane is never ready for boarding and one has to wait long time to access the plane. They start boarding but do not open the doors of the plane so everybody has to wait long in the tunnel to access the plane. It would be better not to start boarding."
Pros: "the crew was professional and friendly and you get alcohol on the flight."
Cons: "no issues"
Pros: "On time"
Pros: "Crew was very service oriented!"
Cons: "The legroom was horrible."
Pros: "quick flight"
Pros: "great service"
Cons: "Tight seat space."
Pros: "Absolutely great"
Pros: "Plane arrived on time and service was good!"
Pros: "The entertainment collection is good although I was working and did not watch it. There was no wifi offer on the flight. I am happy to pay but there is none. There are a lot of toilet stalls which is the best thing about this flight. I guess the compliment goes to the engineer or designer who decide this Boeing then."
Cons: "I found the airline has a double standard and treats people with different races differently. I am Thai and was travelling with two seniors (my parents). We checked in together but they put me in another row when the same row with my parents are vacant (two seats left). My mother seat's was an aisle seat and the air condition was stronger than other seats. The flight attendance did not do anything so my father switched his seat with hers. No one came to ask if my mother still feel cold or if my father ever feel anything. There was another Westerner who also felt cold. The flight attendance came to ask him several times how he felt and was trying very hard to accommodate him with great empathy. Then the person who sat next to me could not decide what she would like to have for dinner. There were pork and chicken option. The lady chose pork at first, opened the cover, closed it and returned it to the flight attendance asking for chicken option. The flight attendance gave the opened dish to my father. I did not tell my father and I felt very bad. I think the lady next to me was disgusting, the flight attendance was disgusting and ill responsible to the customer's well being. I think this is a very poor professional ethic. It was raining when we landed and we needed to take a shuttle to the gate. A perfect flying experience after a long trip!!! I fly long distance quite often but rarely chose Thai Airway. Every time I fly with Thai Airway, there will be something that makes me feel horrible to be born as a Thai. This will be my last time flying with Thai Airway. TG 665 Shanghai - Bangkok Seat 31 B and C please do not show any option for Thai Airway the next time I search for a flight!!!"
Cons: "Departure was delayed by 45 minutes so upon reaching Bangkok airport, I had to literally run to catch my connecting flight."
Pros: "I love the food especial Thai food. The air craft crew are very helpful."
Cons: "My friend request for extra ice cream and the crew rejected her with very loud tune."
Pros: "Flight staff friendly and helpful"
Cons: "Long wait at checkout in. Slow."
Pros: "Forgot my tablet in the pocket of my seat on my flight from Bangkok to Kathmandu and didn't notice until I was packing to return 5 days later. When I checked in to return to Bangkok, they had me flagged in the system for a lost item. Not only did they have my tablet but everyone from the airline staff to airport security knew about the incident and was happy to get my tablet back to me."
Pros: "Punctuality and service"
Pros: "good service, good food"
Cons: "seats are getting older."
Cons: "Long baggage wait time"
Cons: "I couldn’t recline my seat. Something should be done."
Pros: "I liked that it was comfortable and they had good movies."
Cons: "The food can be a little better"
Cons: "Forget trying to get through Manila airport. The transfer process is worst in the world. Terminal 1 to 2 takes 2 hrs min."
Cons: "E mail up dates of change of gates or times."
Cons: "The new boarding gate could have been made clearer. But it was a great flight. Great entertainment. 144 movies to choose from. Great."
Pros: "It was a very good flight and on time. The food was very authentic and tasty!"
Cons: "The airport need to expand the number of runways. Always late leaving or arriving because they can't handle the traffic and especially in bad weather."
Pros: "Crew very friendly as you would expect from PAL. The food was surprisingly good considering it's airplane food. No vegetarian option though."
Cons: "I couldn't manage my flight online before checkin, although that appears to be changing so you may not have that issue. Other problems weren't their fault: We sat on the tarmac over an hour before takeoff. The Manila airport is tough to navigate."
Cons: "Delayed for 2.5 hours."
Pros: "Completing the trip"
Cons: "Timeliness of the boarding process"
Pros: "Sit is average small"
Cons: "Food was terrible, need to improve for the food quality"
Pros: "The plane was on time"
Pros: "Great crew - polite, friendly and helpful. Excellent service. Good selection of wine. Special meals can be arranged in advance."
Cons: "Delayed 20 minutes due to Manila airport congestion."
Pros: "Didnt know that to use the entretaiment syatem need to have a app. and there's no way to get it once u onboard..."
Pros: "Flight was relatively smooth. Take-off and landing likewise."
Cons: "The barbecue chicken supposedly from Aristocrat was served with hardly any sauce so it was dry and needless to say, disappointing..I just ate it just to fill up my stomach. I was looking for the music selections in the inflight magazine to help me choose the station but didn't see anything listed. The aisle of the Airbus 320 is quite narrow so it is difficult to pass the aisle w/out bumping into seats."
Pros: "Nothing really"
Cons: "Food needs to be improved, really not that great , the ice cream in biz class wasn’t even hagaan Daz , some cheap chinese brand , the entertainment was so so the seats weren’t even comfortable for biz class, when parking at the terminal they did not open the door in 1st class so it was tough to get out"
Pros: "Flight took off early landed early"
Cons: "The seats obviously and the nead trolley dolly was quite rude she spoke about me to another passenger like i wasnt tgere"
Pros: "I thought all taxes already included . then they asked me to pay the travel tax...peso 1620."
Cons: "Include the travel tax or watn clients the tickets included all taxes except the Philippine Travel Tax for tesidents of Philippines."
Cons: "Unnecessary security checks after checks, wasnt allowed to leave the airport like prisoners even with 5hr lay over."
Pros: "Very nice crew. They were quiet efficient and very nice . Food was delivered quickly and was the usual airline quality food."
Cons: "We waited almost 30 minutes at the gate after the door closed. Then we waited on the tarmac for another 20 minutes. We taxied out and waited some more. No entertainment options to pass the time. Finally got clearance and took off."
Cons: "I booked the more expensive route through manila to Bangkok to maximize my time there but due to the delay I spent more money and got less time for the 1 day I had in Bangkok before connecting the next day. The airline offered me nothing, not even a meal to compensate for the inconvenience. The problem was mechanical, not weather. MNL is also an uncomfortable airport for layovers. Never agai. Sign Philippine Airlines!"
Pros: "The crew was polite and helpful, the boarding process was fantastic."
Cons: "The smallest seats of any airline. No entertainment at all. Food is subpar at best. No auto checkin, so had to wait in line even without checked luggage."
Pros: "arrived early"
Cons: "1. i was unable to check-in online. PAL now only allows online check-in on fares bought on PAL website 2. gate was changed, i did Not receive notification via email nor PAL app. 3. Boarding was a little disorganized, it was hard to hear the gate crew, 4. not enough new streaming movie options 5. the meal was only warm 6. long wait at baggage claim"
Pros: "Once you got on the plane, the flight crew themselves were great."
Cons: "There was nothing about the airport and transfer experience to like. Going: The transfer from terminals was near impossible to figure out. There was no help and no signs to assist. Coming: They allowed us to transfer to the international terminal where we were made to wait 8 hours OUTSIDE the terminal area. There were few seats, it was cold and NO food venders. Will NEVER fly into Manilla again."
Pros: "the plane landing without feeling it"
Cons: "good flight"
Pros: "There was a lot of entertainment choices and then food was good."
Pros: "Everything was good."
Cons: "Some times allow more Kg of Baggage."
Cons: "Seats are too close together in economy for anyone over 5 foot ten inches."
Pros: "Flight left on time arrived early, bags were fast getting to the carousel. A good flight no hassles or dramas."
Cons: "Everything was great"
Pros: "Nothing..... I guess once the plane arrived, things worked normally"
Cons: "8 hour delay"
Pros: "Being on time"
Cons: "More leg room for tall people because this is a disability issue for us being crammed and cramp up"
Cons: "No entertainment, small small seating space especially for tall passengers, flight crew who keep talking and gossiping out loud during the flight."
Cons: "Don't delay the flight"
Pros: "Like the MYPAL but should have USB to help charge phone / tablet while watching on ALL planes."
Cons: "For having you own airport should have better shops and stalls for people waiting and lingering. There are no healthy options, fresh food, good coffee/tea. Please improve services offered at your head quartered terminal. Even the souvenirs available is very limited and over priced."
Cons: "The flight was delay for 3hours,the airline did not give us any updates during the delay,also nothing was offered to us(customers) in return for their delay."
Cons: "need better control in boarding...passengers that were called to board at the very beginning couldn't get to the front of the line because everybody is already in line. Need to advise passengers that boarding is based on seating assignments and enforce it."
Cons: "The logistics at Manila airport are horrible. I spent more time working around the terminal changes and flight delays than I actually did in the air. I will avoid Manila and PAL in the future"
Cons: "Both flights, first from Guam and then to Bangkok were MISERABLY HOT. I thought the first flight was a fluke but after the second flight, I knew it's just your airplanes. Terrible. Won't book again."
Cons: "I missed it because of the first flight delay"
Pros: "Philippine service is always good"
Cons: "Food not so good and small seats."
Pros: "Very friendly, professional staff. Far superior service to US-based airlines."
Pros: "Nothing than stands out from the ordinary it's all very average."
Cons: "No entertainment no charging facility. Bland food without flavour Worst airport I have ever used."
Cons: "Traffic getting to the airport. Advice to others is allow plenty of time getting into manila"
Pros: "Philappo all very nice"
Cons: "nothing i didnt like"
Pros: "Philippines Airlines is quite comfortable in economy class and the staff are friendly."
Cons: "Too many times people I talk to have a problem with connecting flights because of PAL's lateness. Again, my flight was delayed. I will say that they held my PAL connecting flight to Cebu which was great for me but would suck for all the passengers waiting for my flight!"
Pros: "The food - thank you!"
Cons: "The lack of entertainment."
Pros: "Everything went as expected. Good job!"
Cons: "Not applicable."
Pros: "flight was on time, good service"
Cons: "check in to get boarding passes is very poor. had to go to sales office to get voucher then go to check-in counter to get boarding pass and check luggage"
Pros: "The dreamliner from JFK to China was a real pleasure the plane and crew were excellent food not really to my liking but ok,"
Pros: "Helpful friendly staff serving on a clean, modern plane, with meal service on even two hour (international) flight. Great value."
Cons: "Most flight attendants have only limited English ability, but it’s enough for basic communication. Very friendly and helpful in Chinese though!"
Cons: "good food ,"
Pros: "Crew was nice."
Cons: "Food was really plain. More drink selection would be better."
Pros: "The crew was good and spoke reasonable English."
Cons: "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."
Pros: "Attentive crew, good breakfast in business class"
Cons: "Very warm, delay in boarding"
Pros: "Friendly staffs"
Cons: "Choice of movies"
Pros: "They put us up in a hotel"
Cons: "We missed the connection due to airline delays. So the flight they're going to get us into Bangkok will happen the evening of the next day. If they can get us the ticket change."
Pros: "The flight itself was excellent !"
Cons: "I had to return early because of a Crisis in the Family. the amount charged to change the ticket date as Highway Robbery. no consideration what so ever !"
Pros: "Crew was fine - nice enough."
Cons: "Oh my! So much body odor(!) on the airplane. It isn’t CHina Southern Air’s fault, but the plane smelled to high heaven - it was a terrible 2.5 hours. I’ll avoid this airline going forward due to the $150 luggage fees and smelly cabin."
Pros: "On Time departure, Attentive crews."
Cons: "It would be nice to see a smiley faces from all the cabin crews while providing services."
Cons: "They gave me a regular seat when I paid for extra comfort."
Pros: "The flight crew. Excellent"
Cons: "Both ways through Guangzhou my flight was changed proving tricky without any Mandarin skills."
Cons: "My bag didn’t make it to the final destination. I was one of many people in the same situation who made the same journey originating in SF and ending in Bangkok. We had an almost 3 hour layover in Guangzhou, so I doubt that there wasn’t enough time to make the bag transfer."
Cons: "My luggage went missing. It’s very disappointing. I was ensured that my luggage would not be affected by the delay of the previous flight. This ruined my first day in Bangkok."
Pros: "Very professional and friendly staff. Prompt response to call button"
Cons: "Same as nearly every airline....;why not board from the rear. it would be so much more efficient.."
Cons: "First and Business not VIP immigration or luggage!?! Multiple crying babies with toddlers running the isles all night with no parental control or Flight attendant(s) intervention, even after being asked by multiple passengers. Woooh... movie/IFE selection drastically cut back! why? Food, worst in 7yrs. Guangzhou layover, lounge(s) not prepared, minimal pre packaged snacks no hot food, showers not working or rather not cleaned from night before would take "hours" for them to be cleaned and available. Will probably be last flight with Southern China, has dropped considerably and is no longer a "worthy" airline."
Cons: "of course they didn’t transfer our meal requests to the new flight. all the staff were grumpy."
Pros: "Good food and very comfortable!"
Cons: "They didn't have individual TV's onr the flight."
Cons: "the flight left 45 minutes late, food was bad"
Pros: "Crew very helpful and friendly. Offered a warmed, *fabric* refreshment "towelette" before serving the "big" meal (rather than a paper towel, not heated)."
Cons: "Plastic "tableware" (knives, forks, spoons)"
Pros: "Flight left on time. Direct flight."
Cons: "Food is horrible. Aircraft cabin smells old and dirty. Staff not very friendly"
Pros: "Everything went smooth"
Cons: "The flight is to late to leave Shanghai and the people in the airplane all the time was angry with me and with bad face to give anything. I hope my fly to Canadian be different."
Cons: "The food was very Chinese which makes sense it just wasn't to my taste."
Cons: "They missed on friendliness. The welcome is rehearsed and not sincere. The stewardess do their job without smiling. Need more training."
Pros: "Good wine"
Cons: "No sparkling water, no good meet"
Pros: "The Cabin was clean, seats were new, usb charging port was a nice touch."
Cons: "The food was really poor."
Pros: "nice onboard entertainment system."
Cons: "lost my luggage ;-("
Pros: "The plane was nice and the flight was smooth."
Pros: "The flight arrived on time. The cabin crew was reasonably polite."
Cons: "The service was underwhelming. While it wasn't bad, it felt like a domestic flight instead of an international flight. Boarding was a free-for-all."
Pros: "The crew was very helpful and friendly."
Cons: "I monitors for television and movies stoped working on our row halfway through the 15 hour flight."
Pros: "I dont understand how an airline can take people on a flight for so long amd not have anything cold to drink. there was no ice for drinks and the juice was left out. all they had to drink was warm jucie and warm flat soda. Ive never been on a flight that ling that didnt offer cocktails either which I thought was total bullshit. the food was horrible but thats common. the flightwasnt the only thing wrong either. the china southern airport was 45*F inside the terminal for my 7hr layover and I froze the entire time. I will never fly with china southern again"
Cons: "No entertainment Chinese dishes , alternative Russian .?"
Cons: "This is the worst airline ever!!! The flight attendants are nothing but rude and poorly train on customers. Gave everyone else (Chinese) snacks and blankets and skip me. Chinese are fake and rude."
Pros: "I am trying to think of something positive to say but nothing is coming to mind."
Cons: "Flight was delayed. Staff was unorganized and had no clue what was going on. flight was delayed again and again but the staff at the gate neglected to inform the customers who were waiting for hours what wasn't going on. And to top it off, they couldn't speak English..."
Pros: "From check inn to arrival baggage all well I did not Expect was little nervous when I had booked . But all was good"
Cons: "Aircraft clean and new , staff from ground and air crew all Helpful"
Pros: "The crew are nice. Some have difficulties in dealing with Westerners. Awful food."
Cons: "Awful food"
Pros: "Ease of change of planes"
Cons: "Long walks through airport seemed endless Shuttle bus to gates steep stairs no ramp or elevator Exiting plane. Glad it wasn't raining"
Pros: "Flights to the interior are always late, and so I was pleasantly surprised that this was not too late!"
Cons: "Food is typically not very good...pack your own!"
Pros: "On a ime"
Cons: "Poor food and no entertainment"
Pros: "The plane landing in Bangkok was the best part."
Cons: "I have been living in Guangzhou for 5 years and flyng with China Southern about 10 times per year and not once have they been on time. The customer service is terrible, the food is terrible, the pilots often smoke in the cockpit."
Cons: "the flight was delayed and we ended up staying at the airport for more than 12 hours to wait for the next flight."
Cons: "4 Hour delay resulted in me missing my connecting flights and having to buy new tickets all over again. Terrible. Stay away from China Southern."
Cons: "Well, we had air traffic control delays, and I was hoping we would learn a little more about how long we would wait before getting another update etc. - i.e. the communication wasn't great. I appreciated that they let us off the plane though after a certain amount of time. Also, the signs (including China Southern Air signs) in the airport are not extremely helpful for telling you where to go after the customs when you land and before picking up your new ticket and going to the customs you will need to go through to depart. Having some guidance from someone after you depart the plane or after entry customs would have been really nice."
Cons: "Like always, never tells you why the plane is delayed for boarding. Flight end up left PVG 2+ hr late."
Pros: "The flight was smooth. Food was on time . Wine is available for the anxious flyers who can’t sleep."
Cons: "Better softer hand soap , sprays and lotion . Sleep mask"
Pros: "The seat was comfortable."
Cons: "The service on board could have been better."
Cons: "Food is too salty, can’t even eat ."
Pros: "The crew"
Cons: "Food wasn't great and didn't get the option to pic something not allergy inducing. The chairs were very uncomfortable with no back support or head padding."
Cons: "The food could be improved."
Pros: "entertainment was fine"
Cons: "The seats provide very little space which is especially bad during such a long flight, the food options are really bad and limiting for those who don't eat red meat or don't eat meat at all, this is the only flight i've ever been on where i was asked to take out my headphones during take off and 30mins-1hr before landing, the aircraft itself is incredibly dated and left in disarray often."
Pros: "Overall, flight, crews, services, airplanes were better than expected"
Pros: "The flight attendant got me a vegetarian meal without me asking. I thought I had ordered one but I had not? So I thought I would have to skip a meal."
Cons: "I hada middle seat next to a very large man with broad shoulders who was taking up space in my seat (he also had a middle seat). I know he could not help it but the flight was long and very cramped and uncomfortable. I wish larger passengers would not get a middle seat"
Pros: "The entertainment system was good."
Cons: "We have a 4 month old and we were the first ones to check in but all bassinet seats were booked. No one was even using them for bassinets. Not sure if they paid extra for those seats to have leg room but we had to hold the baby for 15 hours. They couldn’t do anything for us."
Pros: "Friendly Professionalism Promptness"
Cons: "FA’s distributed food but never came back. Also didn’t collect used containers until flight was in decent stage. They were generally unavailable unless you rang the FA button(which I never do)"
Pros: "Seats were ok, and movie selection was ok too."
Cons: "Please, offer decent food - most of the stuff we tried was not edible!"
Cons: "The food box had two bread-like items (a pastry and a cake bread item). I wish the food provided was more diverse in nutrition."
Pros: "This flight was shorter but i felt flight attendants were still very attentive."
Cons: "Didn’t have individual screens to watch movies. One movie didn’t have English subtitles. Not that i cared because I was in and out of sleep, just pointing it out."
Pros: "For a budget airline, it was an excellent flight, on time, reasonably good seats, with vegetarian food as ordered."
Cons: "It was slightly disorganized, with not a lot of smiles from the crew, but it was fine anyway. I wish food portions were a little larger."
Pros: "Flight was on time and efficient. Crew was polite, professional and efficient. In other legs of this trip the experience was not so good. On this leg, however, I noticed that the crew was very accommodating to the passengers and never seemed bothered by special requests."
Cons: "Food was okay. We ordered 4 different types of vegetarian meals, but only received on type of vegetarian meal. Movie selection was not great, but I still appreciate that each seat has its own personal on demand video screen."
Pros: "the Fight attendants were nice."
Cons: "There were no screens to watch anything, no WiFi and my seat didn’t recline."
Pros: "I had a lot of leg room on this one, so that was awesome. Crew was nice and yeah I was happy that I got a lot of room. I cannot really complain, I'm a big guy and I need some room."
Cons: "The food and entertainment was ruff though. I don't even know what they put in one of those pastries I got but it tasted like old sweaty socks. The movie they put on was horrible to."
Pros: "On time boarding. No delays. Crew did their best to help everyone."
Cons: "Cattle boarding at PVG was less than ideal. Long wait time between flights. Equipment not as comfortable, but thankfully is was a relatively short flight. No choice of entertainment options and cabin lights were on for the duration of the second flight. Cold meal was okay on second flight from PVG to BKK, could have been better."
Cons: "My flight from guangzhou landed 20 minutes befoe the the flight from shanghai to orlando would leave. there were total of 12 passangers and they did not bother delaying that flight by just 20 mins. To get new booking on ticket it took over 2 1/2 hours."
Cons: "No personal entertainment console - only the screen that flips down from the ceiling every 10 rows or so. Made the 7 hour flight seem like forever."
Pros: "New plane. Airport at LAX and Shanghai clean."
Cons: "Bad food and lost my luggage with all my cosmetics and shoes When I asked for different food they said that was all they had. They told me they had 24 hrs to find my luggage."
Pros: "The free slippers!"
Pros: "Not a thing"
Cons: "Food, crew"
Pros: "Food, entertainment, and crew"
Cons: "Lost mine and three other peoples checked bag on the connection stop in Shanghai. Took 6 days to get it to me."
Pros: "There were a number of flights leaving from the same gate within minutes of each other and the staff handled it without a hitch."
Cons: "The food was not good, pastry type meat pie and flakey chewy dessert pastry."
Pros: "The crew was friendly. Seats were small."
Cons: "Food could be better. Website slow - sometimes unresponsive."
Pros: "Way more enjoyable then the flight from lax to Shanghai"
Pros: "It got me to my destination."
Cons: "Food was unappetizing. They didn't provide much liquids and we we're not able to use cell phones even on airplane mode. The whole flight was hot. I have tried other airlines and this was not even close to the service that other airlines provide. Won't be using this airline again."
Pros: "No delay and arrived on time"
Cons: "Connecting flight took too long"
Cons: "Could have used some entertainment even it was a 5hr flight."
Pros: "Not overcrowded so we could sit together. Smooth flight, actually bigger seats and more comfortable than the 15 hour leg."
Cons: "The seats we bought together weren’t together, the crew was still pretty uncommunicative and ride."
Cons: "Food, lack of water,."
Pros: "Our flight was just fine. The food was about what you'd expect on an airplane, the crew was friendly and helpful. I was surprised that we couldn't even turn our phones on during the flight, although this makes sense to me. Unfortunately, I had loaded up all my books on my phone and not my tablet. Overall, about what you'd expect and not deserving of the negative reviews I've seen."
Pros: "Clean. Pleasant. But long flight for no movie choiceFood"
Cons: "Food. Almost made me sick. Seafood noodles with soylent green"
Cons: "The flight was delayed for half an hour, and then waited in the plane for another three hours before take off. I guess a few hours of delay is normal when you fly in China. The passengers waited seating in the plane for more than 3 hours not knowing the reason of the delay nor when will it take off. There were no choice of meal. The meal was very basic and was with too authentic flavor and material. Rice was undercooked and compressed in rectangular shape probably by food producing machine. No individual grains can be seen. There were no individual monitors or entertainment available, but understandable, considering that it is a two and a half hour flight."
Pros: "Cabin service was awesome!"
Cons: "Food was quite poor."
Pros: "nothing, bad food, small uncomfortable seats"
Cons: "nothing, bad food, small uncomfortable seats was not compensated for a whole day spent stuck in pudong airport, with no timeframe for delay given, so we had to stay in the airport. 6 hours in the airport, then 2.5 hours waiting ON THE AIRPLANE"
Pros: "Lot of space to lay down."
Cons: "Flight was delayed so many times. No movies on the plane, and just bread snacks. I think I was just upset at the flight supposed to be leaving at 8:30 and not leaving til 12."
Pros: "The crew gave us sandwiches while we were waiting to take off."
Cons: "It was very uncomfortable sitting and waiting 2 hours for takeoff. It would have been better to wait for boarding so that we could be more comfortable. The temperature on the plane sometimes got very hot."
Pros: "The flight was on time and got me where I needed to go."
Cons: "The food was poor quality, the worst airline food I have had in a long while. The selection of entertainment was very limited. We stood in the pouring rain, waiting to get on the flight. A lot of the passengers (and their carry-ons) were wet once they got on the plane."
Cons: "Terrible service. No one understands or even cares about customer service. Almost always delayed and good likelihood of being cancelled with no accommodation arrangements. Food is hard to eat and most often starting to rot. Just a bad, bad airline."
Pros: "The plane didn't crash"
Cons: "Everything other than the plane didn't crash"
Cons: "Board was terrible and felt very rushed. You really need to pay attention in shanghai. Because the boarding happened 10 minutes before the scheduled departure we ran behind schedule and hat to wait hours on the tarmac to take off. Plane was old with now entertainment. And once again they lost my bag some how"
Cons: "The flight was scary because of the turbulence almost during the whole flight. The pilot was pressing on the brakes hard after landing. Not a lot of choices for food."
Pros: "best offered luguage weight without any charged you can find."
Pros: "Service was good"
Cons: "Food is not great."
Pros: "We were bumped up to business class! Great as this was a late evening flight. Thank you!"
Pros: "Newer plane, helpful and courteous crew"
Cons: "Cramped seats, temperature too hot or cold"