Professional crew. Good flight. Arrived ahead of time…about 30 mins. Thanks United.
Pros: "seats were comfortable"
Cons: "We missed our connecting flight. Late again."
Pros: "Plenty of snack and drink service"
Cons: "Rude service / inflight entertainment is terrible and also WiFi wasn’t working for half the flight / overhead bin space was lacking and only fit one bag per row. I can’t emphasize how terrible the service was on the flight there and back. they simply do not care."
Pros: "Great entertainment and arrived early"
Pros: "Staff was friendly and helpful."
Pros: "Food was actually good"
Pros: "Food was good!"
Cons: "Wifi, just horrible as a transatlantic flight, it was the only option for entertainment and it wouldn’t connect as I’m sure the network hub was overloaded."
Pros: "Crew was nice"
Cons: "No wifi, didn’t give proper customs papers to passengers."
Pros: "Despite sitting in the middle seat and being well over 6 feet, there was room."
Cons: "Entertainment didn't work, sits very uncomfortable and the plane was not for a 9 hours flight it was more for a 4 hours flight."
Pros: "First time first class flyer. It was great!"
Cons: "Being separated from my wife in seating when we booked before others that we talked to!"
Pros: "Rebooked me a nonstop flight to my destination!"
Cons: "Delays. O'Hare. United. Storms and air traffic control. Looking all across the board, it didn't look like anyone was leaving Chicago anytime soon."
Pros: "selection of movies"
Cons: "Flight was delayed from 8:20 to 12:40"
Pros: "Put us up in the hilton."
Cons: "Told us to run across the airport just to get there and they already shut the doors 20 minutes before the scheduled departure. had to miss another day of work..."
Cons: "United flight attendants service attitudes still not much improved compare with other airlines"
Pros: "Warm and friendly flight crew"
Cons: "Flight delayed for over 3 hours"
Pros: "The flight attendants were very pleasant, eager to assist in every way possible, but even they had problems figuring out how to light the individual seats in my row. I enjoyed the free entertainment and ability to choose from a variety of programs."
Cons: "Other than frequent offer of chips and water, the food services seemed long in coming, both in terms of a lunch 'snack' and the 'main' meal, which consisted of only a ham & cheese sandwich, barely warm, and difficult to chew because of the hard roll. I've never had such poor food on an international flight before."
Pros: "Roomy seats, blankets and pillows. Plenty to drink."
Cons: "Busing to the plane and 1 hour delay taking off."
Pros: "The flight attendant and pilot were very nice. Even though this was a smaller plane, there was more room."
Cons: "Though I did not expect a meal on such a short flight, any entertainment would have been appreciated."
Pros: "Fantastic flight, comfort seats and individual entertainment. I really like how they distribute the Groups before boarding."
Cons: "No complaints, the only thing is that just a "pasta dish" and "tiny, tiny sandwich" for a 9 hour flight was ridiculous."
Cons: "Flight was delayed 3 hours. In 15 minute increments so we kept thinking we were leaving and then it kept getting delayed. Almost missed my brother's graduation from basic training. Not pleased. I would like some kind of compensation for this. Also I am flying back now and my flights have been very delayed and I will arrive at least seven hours later than planned."
Pros: "Service was great. Took off on time and landed early! Food was pretty good as airlines go. My TV monitor stopped working part way through the flight but really no a big deal."
Pros: "United in flight entertainment app was wonderful"
Cons: "Wrong plain, delayed boarding, meals weren't heated."
Cons: "Flight attendants were indifferent at best, mean and couldn't be bothered. I travel in 3rd world countries all the time and this was exponentially worse than any travel experience I've had. UAL needs to retire their indifferent employees who are clearly punching the clock until retirement. Several, not all, the flight attendants spent their time in the back gossiping and complaining about UAL management vs bringing out water (which they never did on a nearly 9 hour flight). If you have a choice, never fly UAL international."
Cons: "The flight was delayed about 4 hours but United did not tell us it was delayed even at the ticket office. We ran into the gate and found out that the flight was not even came from the US. There were many people (especially elderly people) who need to transfer another flight in DC. I think they did not make it."
Pros: "Flight crew was very nice. Made up a little time on the flight and landing was smooth."
Cons: "This is my second delayed flight on united / lufthansa in a few months (2 for 4). Horrible leg room and person in front of me had seat all of the way back so she was on my lap and I had to ask her to move up. Food just so so - carbs with carbs (pasta with cous cous). There was very little information about the flight delay (when would we be boarding, etc.)."
Pros: "We were delayed leaving Barcelona causing some anxiety about making the connecting flight at Washington Dulles. We made it!"
Cons: "Had to rebook, flying first to Munich then to Newark. Arrived home 6 hours later than should have."
Cons: "Boarding group announcrments were hard to understand. Aisle were full of people getting settled and nobody could move. Loading back to front makes more sense."
Pros: "Nice steward and beverages served"
Pros: "Lots of food"
Pros: "Boarding was fast, crew was nice, entertainment was decent, clean cabin"
Cons: "Seats uncomfortable and hard, food was awful mush, saw many uneaten meals and rolls being thrown away"
Cons: "Great confusion @ BCN on return flight...caused missing the UNITED FLT. Confusing/indecipherable/greatly problematic relationship among Kayak, Lufthansa and United."
Pros: "We flew Air Canada to Venice and United Airlines from Barcelona to Washington. The United flight was very nice. The economy plus seats were spacious enough, the service great and the food acceptable. I titled this A Surprise" because of the Air Canada leg of the trip."
Cons: "Air Canada from Montreal to Venice was terrible. The plane was cold and and lacked any of the electronics available on most flights. the service was equally poor with food barely editable and no water offered to prevent dehydration. I was truly disappointed in Air Canada and having flown a variety of airlines around the world would expect more from such a great country."
Pros: "the seats were very comfortable. leg room was great!"
Cons: "the crew needs an attitude adjustment. the one very rude black guy. he spoiled my experience with united. I'm sure I won't be the only one mentioning this."
Pros: "Good flight, good service, nice food, clean airplane, good, good,, good"
Cons: "Flight was one and a half hours late taking off and caused me to miss my next flight,my luggage was lost. I had to take other flights and I eventually arrived home 6 hours later than I had anticipated."
Pros: "Having movies is the best, followed by pillows and blankets"
Cons: "Stressed and unfriendly attendants (except 2). Didn't ask meal preference, just gave me chicken and I had to ask for switch. Would say things like "I don't have time" and "we'll do it later when the cart comes around". Only had 1 drink service, I don't think they made it all the way to my row. Very different than flight from USA to Paris."
Pros: "I like the attention inside the airplane"
Cons: "I didnt like the.attention outside the airplane. Imissed my.flight.due to the short spaces.between conections and the long lines in migration. This happens to me.every.time i take Washington conection"
Pros: "The flight was on time and smooth, crew were friendly."
Cons: "It was freezing cold in the plane. People were putting on sweatshirts and jackets and covering up with blankets. Why should we be required to bring winter clothes with us when plane interiors are temperature-controlled?"
Pros: "Team was ok"
Cons: "Extremely late"
Pros: "Comfy seats and the attention of the staff was great"
Pros: "AMAZING SERVICE AND FOOD!! I would definitely fly again! And plenty of entartainment for the long flight. Great experience."
Pros: "Entertainment options were great, and the food was decent."
Cons: "The seat were really uncomfortable."
Cons: "Didnt respected the "extra legroom" I bought in All my flights in this trip. It was the same as seating in the last row. Go to KLM and learn not to steal extra money."
Pros: "I was put in a hotel so I could sleep after I missed my connecting flights due to the seven hour delay"
Cons: "I had a seven hour delay and missed my connecting flights in the United States."