Awful small sit, doesn't recline. They lost my bag!
This flight made me miss my flight due to the delay and now I’m out thousands of dollars and a hotel stay.
Food absolutely disgusting. Seats rigid and not comfortable. Aisle narrow so constantly getting bumped by everyone passing and I’m normal size person. Like flying Madrid to US direct.
Was surprised at legroom. Last time I flew my knees were on my chin
British Airways cancelled my flight just a few hours before my departure. Very upsetting.
Pros: "Crew was nice"
Cons: "Very little room amongst the seats. Tiny armrests and little room to move in your seat without disturbing the neighbor. No entertainment"
Pros: "Seats were comfortable and the crew was great."
Cons: "While the entertainment system had good options, the screen was very unresponsive when pushing the buttons. On average, it would take me over 10 tries to get any on screen button to work. Gave up several times."
Cons: "Late and bad communication"
Cons: "They lost my suitcase"
Pros: "Buena comida a bordo y peliculas de entretenimiento."
Cons: "Asientos incómodos oara un viaje de 10 horas."
Cons: "Flight arrived late, didn’t land at the specified time. Loss the connection."
Pros: "Comfy seat."
Cons: "The flight was delayed for more than an hour"
Pros: "Flight at time. Arrived earlier than expected."
Cons: "I ordered a cava bottle and it was hot. But rest was ok"
Pros: "Crew was nice and reliable."
Cons: "Beverages should be complimentary."
Cons: "Offer drinks, water"
Pros: "The food included veal."
Cons: "Departure was 1 hour delayed."
Pros: "On time!!!"
Cons: "Long walk to our gate."
Pros: "Iberia cancelled my incoming flight to Madrid and put me on an earlier one, but refused to let me on the earlier flight to Bilboa, which made a long waiting time!"
Pros: "Dreamliner is great. So we’re the crew"
Cons: "Please serve water at the very least."
Cons: "Sat on runway for 45 min"
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Pros: "seat empty next to me"
Cons: "food, flight attendants"
Pros: "In time boarding"
Cons: "Free refreshments. Early travelers need at least coffee or tea. Especially when they have connecting flights and no time to stop and get a proper meal."
Pros: "The crew was good."
Cons: "The seats are not confortable at all."
Pros: "Cabin much too hot and no air circulation until just before pushback. Ack!!"
Pros: "Not much it’s a very regular flight"
Cons: "Delayed almost 1 hour. No entertainment on board and nothing offered except for purchase"
Pros: "La puntualidad de los vuelos"
Cons: "Compre mis tickets por iberia y me mandaron a AA sin derecho a maletas ni poder elegir mis seats"
Cons: "We we’re delayed 3 1/2 hours causing us to miss our flight to San Sebastian. That, in turn, caused us to miss our check in for our hotel that we had already paid for so we ended up spending $300 on nothing."
Pros: "The movie/tv selection was extensive"
Cons: "I’ve never had such a bad meal on a plane. I don’t expect fine dining but I felt sick to my stomach afterward. My flight sat in by the tarmac for an hour. I only made my connection because that flight was also an hour late. Boarding was really chaotic."
Pros: "I was not impressed with the servi"
Cons: "Counter people needs to be trained to learn how to use relationship with costumers"
Pros: "Quick boarding"
Cons: "The lack of water offers during the flight"
Pros: "Everything good litle big later but always is like this..."
Cons: "The latter"
Pros: "Boarding, on time"
Cons: "Not much room in seats. Especially if sest in front gets reclined."
Cons: "We have to spend almost one hour because of delay"
Cons: "Short flight so no type of entertainment or drink/food service."
Cons: "Bad customer service. Food was stale and I threw up"
Cons: "Barcelona to Madrid... got the TB section. Chorus of coughers in these days."
Cons: "Online check in failed, and legroom was non-existent - the worst of any alliance-based carrier I have ever flown."
Pros: "Comfort and crew were good,"
Cons: "Delay in takeoff due to equipment repair"
Pros: "On time or early"
Cons: "Cramped quartrrs, plastic food."
Cons: "Very good"
Pros: "The entertainment system with movies was great, with plenty of choices and good sound. The crew was very good. Legroom on the seats was good. They kept the temperature in the plane just right. We could board first because we had a 5-year-old child."
Cons: "Flight was delayed an hour leaving Chicago, and arrived an hour late in Madrid. The screen was not updated in Chicago to let us know what was going on. It's a mass of people at the gate, with very little systematic lining up. One luggage piece did not come out on the carousel in Madrid. We had to wait 1.5 hr at the airport to confirm that they would send it to our Madrid hotel. Hopefully it will come. The food was mediocre. Pasta for dinner with little to no meat. Not even fruit. They are clearly saving money on the food."
Cons: "There were no vegetarian/pescatarian meals available so I literally ate bread rolls for dinner & the tv audio was broken. I paid $40 for 45 MB of WIFI so that I could work and the internet lasted about 10 minutes. i couldn't even send an email within that time. The tv screen itself kept flipping back down to the aisle. Finally, the temperature was freezing & the bathrooms were disgusting."
Pros: "Reasonable leg room for a a 6 foot tall passenger"
Cons: "Old planes, pilot didn't communicate at times when he would mess around with engine speed and then increase altitude suddenly. Some passengers were truly scared."
Pros: "Seats were comfortable, excellent movie selection, ample leg room, clean and new plane, staff was attentive."
Cons: "Food was average, foot rests were hard to operate, alcohol selection was scant, only beer and wine are complimentary, you must pay for spirits in premium economy"
Pros: "Every flight was on time with no delays. Crew was excellent."
Cons: "Large plane did not have individual air controls and several flights were very warm."
Pros: "Madrid airport was modern, clean & very welllaid out"
Pros: "Check in was easy"
Pros: "Comfortable and smooth landing of the Captain."
Cons: "Service training for the Crews for being more polite and for having smiling face..., please!!! Everyone was angry for hardworking????"
Pros: "Departed on time, nice entertainment"
Cons: "Food could have been better, for such a long trip beverages service was scarce"
Pros: "The Dreamliner airplane."
Cons: "The food!!!! Worst airline food. The crew barely announce in English. Boarding process is a mess"
Cons: "The check-in crew gave terrible service. We almost missed our flight because they wouldn’t check us in. There was no one directing people on where to line up for whatever departure time they had. Just overall a bad experience with Air Europa."
Pros: "I liked that a could get a row of seats to sleep in"
Cons: "Better films, the selection was old and poor"
Pros: "Lost bag was delivered all the way to Chesapeake VA."
Cons: "We had to gate check our bag despite plenty of room overhead. Bag didn’t make it to Madrid. Flight attendant kinda ignored my question about where to leave the bag. Had to pay for seats to check-in online."
Pros: "Was not full"
Cons: "Out dated plane. Poor boarding process, bad service horrible food"
Pros: "Unfortunately there is not one positive thing I can say"
Cons: "The service was Appalling, this is supposed to be an international flight, I asked numerous times for the WiFi as there is no entertainment on a long haul flight. I asked for water and wine and was more than happy to pay the staff kept telling me they would return and didn’t. I’m not sure what they were always in a hurry to do other than to avoid providing good service. This was not the cheapest flight when I booked and this airline should come with a warning, poor service, equally disappointing food no drinks and no entertainment. If I had know this I would have paid more or flown with an airline that has an acceptable standard for an international flight and the service that should be provided. I feel at fault as I didn’t know an airline like this existed. I just thought it’s european and international and it will be fine. I was truly so uncomfortable and upset. On my way home I was charged $150 euro for my bags which I was under the impression my bags were included. There was no stating of this high cost, once again I would have flown with another airline if I knew of this and didn’t pay leaving America as it said my bags were covered. I hope something is done to make sure it’s clear to customers that this is a horrible and basic airline and it wasn’t cheap. I’m disappointed in all involved and have learnt a lesson but I am dreading this flight home I am about to take. Regards Hannah"
Cons: "the flight was 40 minutes late and then it took more than an hour to get to the gate and get our luggage. I lost a flight that I was connecting. I was told that I had ample time (2 and a half hours) Did not receive any help to connect on time."
Pros: "The price"
Cons: "Some of the crew was very rude, food was bad forca 9 hr flight!!!"
Pros: "Free wine with your meal."
Cons: "The staff at check in were very rude, we were never advised about paying $150 extra per bag each way! They stated because we booked through a travel agency instead of booking directly with air Europa they charged us for luggage. It was an unexpected large expense. Crew barely spoke any English."
Pros: "Food service, clean, friendly service, decent leg room, very accommodating for those with special needs, small children etc. One bag free, Carry on bag, and personal item. Fast easy."
Cons: "The company offers onboard entertainment but we have to pay extra for the headphones, ridiculous ! Just add $3 to the flight tickets but don't charge us money for stupid made in China headphones for God's sake ! Next time British Airways or Air France for me no more Air Europa. Moreover: In Madrid just before boarding to Miami, a guy from Air Euopa asked me some questions regarding my stay in the U.S.. That is NOT his business ! "How long are you going to stay in the U.S." ? This is NOT his business ! His job is to check if my passport is OK with my boarding pass, that's all ! Abuse of power or he has no clue what he was doing."
Cons: "I had to pay for a sandwich and a drink. Absurd. Just add 10 euro to the flight tickets and i'll be glad to pay but don't charge me extra for a sandwich for God's sake ! Next time I'll choose British Airways or Air France."
Cons: "After 2 days at the airport I still waiting for the airline to give me a date and new time for another flight since the airport is having problems after the storms on Wednesday, they don’t have a counter or anything where travelers can ask questions and have problems solve. They keep making you come but with no guarantee of anything. No one knows nothing, it’s very bad the way they are managing the situation."
Cons: "We had to board this plane the old fashion way on the runway carrying your bags and everything. Very uncomfortable and no help. It also was very disappointed to be charged €60 per each piece of luggage returning to Madrid even though they had not charged for the same luggage coming into our destination. The lady at the counter was very cut and dry and was not helpful at all. This was a round trip, no explanation on the overcharged is acceptable. Kayak should warn their customers if luggage charges are going to be added."
Cons: "Sat sweltering on tarmac with doors open. All passengers sweating"
Pros: "Cost effective, easy to access airport."
Cons: "Boarding should be streamlined, by groups, in an efficient manner. Currently, every passenger crowds the terminal in an attempt to be first."
Pros: "The airplane was clean, and the staff were correct and professional."
Cons: "The seating is very tight. I also didn't appreciate the ongoing videos on the main screens, many of which were distracting in a negative way. Boarding was also a bit chaotic. Rather than call us to the plane by rows, we were asked to form two lines, right at the moment of boarding, and the passengers all had to scramble together and jostle our way through."
Cons: "When I arrived at the airport 2 hours before my flight as directed there were zero Air Europa staff there. I waited 20 disconcerting me minutes for them to arrive."
Cons: "Every flight was at least an hour delayed. We were insanely late for our connection flight due to a totally unnecessary delay at the first airport. We then SPRINTED across the whole Madrid airport and then when we arrived to second plane was TWO HOURS delayed. The staff always seemed to be working, but was completely inefficient in getting anything done. It took them 20 minutes to respond to our notice (we pressed the air attendant button on our seats) and then told us we couldn't get snacks because they were giving out pizzas, which took another hour. Every single part of our flight was delayed and inefficient... with no reason ever being given. It was pretty miserable overall and I will likely never use Air Europa ever again."
Pros: "Friendly staff. Good proportion of quality-price for the airfare."
Cons: "In BCN airport, too few counter clerks to deal with a long line of passengers boarding for multiple flights."
Cons: "No complimentary snacks"
Pros: "The plane was new and clean. Flight staff was pleasant."
Cons: "Late take off and almost missed connecting flight to US. The connecting flight was at the very farthest gate from where we entered the terminal. Saw many AE passengers from my flight with disabilities and children struggling to make it to their connecting flights in Madrid."
Cons: "The check in took more than an hour, by that time the flight was already boarding and had to beg people to let me pass. I was one of the last people to board. I was at the airport roughly hour and half in advance, and the flight attendants at the check-in counters didn't care how much time you had left to make it to your flight. Awful experience!!!"
Pros: "Everything about the flight from the moment I boarded was totally fine."
Cons: "The line to get checked-in in Barcelona was extremely long and I waited nearly an hour - can't help thinking if the online check-in was more dependable, it would have been a shorter line, but I made it to my gate with time to grab some lunch so life's still not all that bad."
Cons: "The flight was cancelled"
Pros: "Friendly staff, clean airplane, entertainment options, etc."
Cons: "There were no vegetarian options for me to choose from on the flight and it seemed like not many options for others with different types of dietary restrictions."
Pros: "One of the best international flights I have taken. Comfortable (as much as a plane can be for 9 hours), good food and service, lots of free movie options."
Pros: "Nice aircraft, nice crew"
Cons: "Had trouble confirming flight on their mobile app, then suddenly it worked. At airport kiosk, for printed ticket, was only in Spanish German and French. Muddled through that and got printout. Then to find out onboard they would even charge for water?"
Pros: "Seat clean crew nice windows new different improved. I liked you served pinapple juice The dinner was very good. TV great"
Cons: "The breakfast ...not so good (but good that you provide it.) The whitebreard sandwich could be much better...I don't even know what was in it. The muffin was not interesting but it tasted ok. apple is,better. it was just sugar. Maybe a bigger yoguart plain with real berries. a sandwich ham and cheese on a croissant then I eat at least the croissant! then you don't need a muffin."
Pros: "The flight was ok. The bording gate was very far."
Cons: "The whole flight there were commercials in the personal tvs. Without beening able to stop them."
Pros: "Crew was very pleasant and helpful; I forgot to put my seat up n they got me straight with a big smile!! Makes a difference how you correct people. Plane looked fresh n clean And had pillows n blankets, didn't have to ask for one. Four smooth landings!! Thank you for a great trip"
Cons: "Tight squeeze sitting"
Pros: "- I like the economic price. - I like that I was flying in economic class and I was allow to carry two luggages. That makes the difference with any other airline."
Cons: "There was one hour delay because the Madrid airport was foggy and they never told the passengers what was going on. When the airplane was almost landing at the Madrid airport with the normal low speed, then suddenly accelerated and start going up to flying around Madrid, then they put music and they never told the passengers what happened or what was going on again."
Pros: "I book this flight 1 hour before take off because TAP Portugal screw me over and didn't want to put me on the next flight since I missed my first one because of a delay due to the storm in another airport. SCREW TAP PORTUGAL NEVER FLY WITH THEM:"
Cons: "When I booked my flight it was not at all clear that I had to pay for checked luggage, therefore I had to pay extra when I arrived at the airport. Please make it clear from the very beginning that checked luggage is not included. Easy Jet does a great job of this, giving you the option to pay for a checked bag when buying your ticket. With Air Europa, I had no idea at all."
Pros: "the aircraft how clean it was."
Cons: "that the flight was delayed for 1 houyr."
Cons: "After trying several times and calling the airline, hearing everything was ok... It wasn't. When I showed up at the counter to check in luggage, not inly I was not checked in for the flight but also I had to pay a counter fare for not including the lugagge in the check in on line... . Although very polite, airport personel could not help ne with the provlem created by the airline. No explanation so far to the reason I was not able to check in on line and save 30 Euros... Next time I am flying Iberia. Same price, better service."
Pros: "The crew were very helpful once boarded in assisting with overhead baggage."
Cons: "The flight had major turbulence without any communication from the pilot or crew as to what to expect and having been on 8 flights just this week I am not a first time flyer, but have not felt so uncomfortable with noises of what what sounded like ice hitting the plane. Just looking around it was clear I was not the only one who felt this way. I understand that the pilots did there best to navigate through the weather but for the future it would be great for them to communicate that we would be hitting some turbulence. The landing as well was one of the worst I have experienced. I will not be flying or recommending air Europa to anyone. Just checking in to receive boarding passes was a nightmare as they informed me the plane had already closed even though it was an hour before my flight left. I was then directed to customer service who then sent me back to the counter where I finally received my boarding pass. Running through the airport and to security was awful and when I arrived at the gate the gate was still open and people were still boarding. It seems as thought air Europa is more concerned with how many tickets they can sell than customer service."
Cons: "it was delayed. they told us wouldn't affect our connection. Going out to get on and off the plane- awfullll . having to board a bus to go to the terminal and waiting. terrible."
Cons: "The web page didnt work The app for ios didn't work. The line at barajas airport was huge, a lot of annoyed people and just 4 counters.. Really?! Plane was delayed beacause of this. Never again"
Pros: "Liked the boarding process (from back to front)"
Cons: "Crew not friendly, food was mediocre, the entertainment did not work at all"
Cons: "Have to pay if you want a juice or coffee. In order to aboard to plane you have to take a bus first and drop to you at front of airplane taking a lot of time in order to aboard."
Pros: "Boarding was good No pushing and shoving to get aboard. .Departed on time ."
Pros: "Very low ticket price; new plane very quiet; excellent choice of TV shows and films at seat though need to bring own headphones to avoid payment"
Cons: "Online boarding pass rejected at gate, pre-ordered special meal not provided; seat not particularly comfortable; wrong info given before flight about need to go through security again when changing planes in Madrid; flights of stairs on tarmac needed to deplane from transatlantic flight and board international flight in Madrid; in flight announcements in English barely audible"
Pros: "A nice short flight from Barcelona to Madrid. No complaints."
Cons: "Nothing negative to report."
Pros: "No delays.."
Cons: "Attitude of the crew. Poor quality of the food. In cabin noise of engines. Crowded area at boarding gates which blocked access for persons travelling between gates for other flights. No Air Europa staff organizing passenger in the assemble area"
Pros: "I liked the food it was pretty good"
Cons: "I didn't like that for an 8 hour and 50 minute flight my plane didn't have individual TV's so the flight was pretty boring."
Pros: "I very much appreciated the excellent customer service offered in flight and the expertise of the captain, all great."
Cons: "On the shorter trips between Madrid and Barcelona, you have to pay for your own food and drinks. I didn't like that they did not even offer free soda."
Check in at Barcelona is chaotic. Poor directional sign for check in patrons to locate appropriate lines to form. We presumed from our booking that priory boarding meant priority check in ….. clearly not the case. As a result we were in the wrong line for 45 minutes before a curt checkin clerk sent us to another line with over 400 people waiting. We barely made our flight. No other airline does this and it is clearly unsatisfactory service. Check in is disorganized hundreds of passengers forced into last call lines to make their flights. Announcements were in Spanish only so an non Spanish speaking customer is clearly disadvantaged and likely to miss their flight. This will be the last time we fly veuling and will never book with you again. PS if a customer books priority boarding this should include check in after all one pays a premium for priority that should include check in as is the case with all major reputable carriers.
Pros: "Crew was nice"
Cons: "Three hour delay. Seats are so uncomfortable"
Pros: "Efficient. On time."
Cons: "Water, courtesy of the airline. More space, of course."
Pros: "Staff was friendly and happy."
Cons: "Seats are not the most comfortable."
Cons: "Very good flight and crew."
Cons: "Check in was not available and had to fly standby despite having reservation."
Cons: "they don't provide even water for the passengers"
Cons: "I missed the flight and was not allowed to board even though there was time"
Pros: "Poor service, staring from punctuality. 3 and a half delay without any explanation until all passengers pressured the staff and we were told that it was due to aircraft malfunction. The staff were very unfriendly when asked about information regarding the cause of the delay."
Cons: "Change management and train staff. The Barcelona airport was in very poor state, without air conditioning and restrooms in very poor state."
Cons: "The flight was delayed, then we loaded onto an airport bus where we stood, sweating, for about 10 minutes before the bus left. Once we got on board it took forever for people to be seated, and some people were having their seats switched and others couldn’t find anywhere to put their luggage."
Cons: "Did not get to board my flight."
Pros: "Flight was on time"
Cons: "Extremely uncomfortable"
Cons: "My passport was stolen and the airline couldn’t help me at all as far as reimbursement or travel voucher. It was just a tough situation."
Pros: "The smallest and narrowest legroom I've ever had in all of my past flights"
Cons: "The price is good, but need to have some decent legroom. Someone sitting in front of me was reclining and her seat was right at my nose."
Cons: "Leg room. Better maintenance of plane. Timekeeping."
Pros: "Flight delayed, staff provided no info and was generally nasty."
Pros: "Great cost, left and arrived about on time, super nice staff"
Cons: "Nobody explained boarding and it was weird. We went through a gate, but there was not a plane. After standing confused for about 20 mins, a bus arrived and drove us to the plane. Despite this wait, we left about on time and arrived on time."
Pros: "There was an issue with my seat at boarding so they put me in the special seats instead."
Cons: "Plane buzzed quite a lot on the way up."
Cons: "There are no complimentary beverages, not even water, on the flight."
Cons: "Worst experience I've ever had. I've been traveling for years but never experienced an airlines this unprofessional. I have received 4 emails which all said my flight had a 3 hour delay but did not notify me it will be on time until 20 minutes before departure from Barcelona. Of course, I Went to the information desk to see if they can still board me on the flight but they said no although it still didn't leave. They charged me 115 Euros a ticket but ONLY accepted cash. I was not flying alone and it didn't carry hundreds of euros with me. I had to wait hours just for the exchange to open. The crew at the information thought this was hilarious by the way, particularly the supervisor who had an extremely cheap red hair dye who refused to give me her name then put a scarf over her name tag to hide it. After I thanked the man who was helping me, she naturally yelled from across the information desk "HE SHOULDNT DO THIS!!!!" ... I said thank you? NEVER FLY THIS AIRLINES! I hope they get their act together before this airlines goes out of business!"
Pros: "The plane was clean and comfortable"
Cons: "My flight was approximately five hours delayed and I received no communications from the airline other than changing updates to departure time ranging from two hours to twenty minutes to five hours of delay. Airport staff offered no condolences or compensation."
Pros: "On flight home, second lost bag of trip and second time of an extremely long wait, truly long long wait to report lost bag in Barcelona. So far, I have only one message for updates online about my lost bag. It always says "searching." I don't think they are though."
Cons: "Lost luggage. If they would let me speak with someone live, I could give them an idea where they lost it. Looking online, I see many comments that the airline has not. located nor compensate for lost bags."
Pros: "Well organized boarding."
Pros: "La compagnie a tenté de prévenir régulièrement du retard, par sms et mail."
Cons: "Retard de plusieurs heures, un voucher de 6€ censé permettre de « dîner » à l’aéroport... rien à boire ni manger une fois dans l’avion, et pas de compensation une fois arrivé à Paris CDG où nous en avons eu pour 45€ de Uber pour rentrer puisqu’il n’y avait plus de RER..."
Pros: "Comfy seats, plenty of legroom"
Cons: "Took forever to board"
Cons: "Had trouble with tickets everywhere and I have no luggage now"
Pros: "Check in was easy."
Cons: "Aircraft was old and run down. The BCN terminal did not have enough seating and not knowing the gate until an hour before the flight kind of sucks."
Pros: "The flight itself was nice."
Cons: "Flight was delayed of more than five hours Actually the flight was canceled but they displayed it as delayed... running to the counter I was rescheduled to 6pm"
Pros: "Ryanair, easyjet et al are the big fish in this pond, but the two times I've flown with vueling has been better than all my experiences with the others. Nice to see an airline whose staff looks like it actualy cares about customer service. Thanks a lot!"
Pros: "Flight in time, no waiting and well organice. At landing waiting time for gate was short."
Pros: "Comfort and helpful crew"
Cons: "Long way from Iberia gate to Vuelling"
Cons: "Airport advertised the flight was leaving at 12:10, but our pass said 12:00. We took the advice of the AIRPORT and missed our flight. In addition to missing our flight we had to exit the airport to re-enter and BUY NEW TICKETS for another flight. Would never recommend Vueling or Barcelona Airport to anyone."
Cons: "Took no responsibility for missed flight to NYC after flight from Barcelona was delayed. It took 3 hours in Gatwick airport to get rebooked on a flight the next day. Did not agree to pay for accommodation or food or transport for the 24 hour interval between flights. Terrible."
Pros: "The airline decided to change the plane so everyone could not fit. As a result, we have been changed to a new flight but a different airport. This is an incredibly poor airline and this type of service should not be allowed nor acceptable."
Cons: "Flight was 2 hours late. Incredibly messy boarding procedure. Then they kept everyone in the plane for more than one hour with no air conditioning. Crew had to open the aircraft doors to let some air into the cabin."
Pros: "Clean plane and bathrooms. Smooth flight. Communicative captain."
Cons: "At times crew seemed so aloof that I felt I was bothering them just by being there. Flight was delayed (just like the Vueling flight that made me miss my connection the day before which is why I was on this flight to begin with)."
Cons: "they left my lugage the delayed the flight for 2 hours, terrible services"
Pros: "The crew was was and efficient"
Cons: "They didn't assign my husband and I seats together. There was a delay of over 30 minutes."
Pros: "Exactly what I expectedfor a discount airline seats are a little small legroom is a little short same as you always get on all the other"
Cons: "For a big guy this was an extremely tight fit"
Cons: "seats were really tight with little leg room. A long walk from security to the gate"
Pros: "I really liked the idea of boarding from the back of the plane which made boarding so much more efficient!"
Cons: "The window seat had no shade and it leaked all over my new jacket . Very disappointed ."
Cons: "The most rude people I have seen in all my life. I hope the Conpany could fire all of them."
Pros: "AIR EUROPE IS A GOOD AVIATION COMPANY, I DON'T HAVE NOTHING TO COMPLAIN"
Pros: "The attendants were friendly and helpful. Definitely would fly with them again!"
Pros: "Efficient, accurate, the luggage arrived intact, the planes are clean and comfortable, the staff was nice and helpful."
Cons: "Nothing is served on the plane (without payment). It could be nice if they would serve water to the passengers, as other low-cost companies do."
Pros: "Everything but the delay"
Cons: "The big delay"
Pros: "ALL BUT THE MILD DELAY"
Cons: "THE MILD DELAY."
One of our carry-on bags was too big, so they charged us 60 euros to check it. Second Carry-on bag fit in the specified box at check-in, so we were let go through security with it. Then at the gate we were asked again and it was deemed NOT to fit. So I had to pay 70 (!) euros on top of the 20 euros for ‘priority boarding’, which included said carry-on bag. It would have easily fit in the overhead compartment. Just not right and way more expensive than other airlines. Paid more for luggage than the actual ticket. To top it off, they do not accommodate passengers to get seats together (which in time of covid should be encouraged) without a surcharge. But when we got to our seats, they did not hesitate to ask us to accommodate other people that wanted to sit together. We refused. Unacceptable. Never will we travel on Ryan air again.
Pros: "Seat uncomfortable... have to pay everything including water."
Pros: "British Airlines is a great airline company"
Pros: "Terrible crew impolite and rude"
Cons: "The delay is to be changed"
Pros: "Crew/ fast flight"
Cons: "the fare and baggage rule become complicated."
Pros: "Friendly staff"
Cons: "25 minutes delay due to runaway problems"
Pros: "On time no problem"
Cons: "Everything was good"
Pros: "That I finally got to Marrakesh."
Cons: "Price was outrageous. check-in a nightmare. their site said technical problem, Ryanair staff person said she would explain to check-in woman who promptly said no! Download the check-in and return after 50 minutes in line! Or pay 55 Euro for us to do it! No helpful; Awful service; Ticket sales people after queing for another 30 minutes-same no help-just put new client all this from 4:45 am in the airport. Finally with 10 minutes to spare before being blocked off the flight; check-in deemed to check me and suitcase it requesting 20 Euro. I refused...other passengers got mad so she let me pass. Small crowded plane/no leg room/ constant hostess annoucing buy duty free, food. No landing cards provided! Nothing-you pay, do it all and you are lucky to arrive--NOT WORTH THE HASSLE AND STRESS."
Cons: "The airline app did not enable us to download our boarding passes as non-EU citizens and the check-in desk refused to issue paper boarding passes. We had to wait to the last minute at the gate for the agent to write up a boarding pass by hand. Ridiculous."
Pros: "Boarding at el prat"
Pros: "The price was good."
Cons: "We were delayed almost 2 hours but received no notification of this until we were at the gate. Then we were allowed to scan boarding passes and moved outside to a queue in the cold and rain to wait another 30 minutes. Very poor service."
Pros: "First time using RyanairI have heard so many negative comments about Ryan air and was genuinely surprised that my experience was so positive. The entire boarding process along with arrival and departure were easy and everything was on time."
Pros: "Was on time"
Pros: "This airline sucks"
Pros: "It arrived early."
Cons: "The checked baggage fee is way too expensive."
Pros: "Great landing!"
Cons: "Very crowded and little room"
Pros: "Not much, should have taken British Airways . Lots of hidden costs"
Cons: "Low cost ticket, high price side cost."
Cons: "landing had some turbulence"
Cons: "Was put in standby and had tons of issues with security. Worst experience of my life. I am very upset"
Pros: "not a lot really"
Cons: "firstly with Ryanair, you pay for every little service free on other airlines. to add 2 luggage of 20kg each we paid an extra US$ 40,00 per luggage + taxes = US$ 104,00. If you travel with somebody and like to sit together you have to pay extra money. during the flight the crew was going up the alley trying to sell whatever they have for sale during the flight, going from drinks to food, from gifts to alcohol and cigarettes, but not giving the embarkment cards like every other airline does, no, here you have to wait to be in front of the customs, get the form, fill in the form and then take your place in the queue for another 30 minutes.. and I don't mention here how many times the crew hit my leg and knee with the trolley during the two hours flight."
Cons: "Worst experience. Multiple charges. Made it one of the most expensive trips. Terrible!"
Cons: "there was a strike at the airport for security and we made it to the gate as they closed the doors and they wouldn't let us on the plane or refund our tickets"
Pros: "Nothing, flying with this airline is a total NIGHTMARE!!!"
Cons: "The people at the counter is very rude and inflexible, they do not help you in anyway and they just want to charge you all the fees they can in a very disrespectful way! As customers we should not pay super high extra fees for checking in at the airport. When we are traveling, we don't always have wi fi access, specially in London, so we were unable to check in online, causing us to have to pay 50 pounds per person plus 35 per bag. I would never recommend this airline to anybody, not even to my worst enemy. This is a thief company, robbing you the money you try to save by flying with them!!!!"
Pros: "The priority boarding"
Cons: "The plane was hot and small"
Pros: "They play music while boarding"
Cons: "Seats don't recline No complementary water AC barely works They make you line up 1 hour before boarding"
Pros: "Will n"
Cons: "Will never fly with them again"
Cons: "Last time we flew Ryanair, we did not check-in ahead of time, so we had to pay 53 Euros at the airport. We learned our lesson, so for this flight we checked in ahead of time and had our boarding passes ready on our mobile devices. When we arrived at the airport, we were told we needed a printed ticked so they could stamp it that they had checked our passport. It would be 53 Euros for them to print the ticket. The lady at the ticket counter directed us to the business center to print, but the Ryanair website wasn't working. I eventually printed a poor quality screenshot and hoped for the best. The lady stamped when she checked my passport. Nobody ever checked the stamped ticket beyond that point. What a waste. Ryanair is cheap, of course I'll fly with them again the next time I'm in Europe. My advice to travelers is to do your research and know all the loop holes they use to make money off of you."
Cons: "First they asked us to be at the airport 3 hours before the flight, sadly the staff did t arrive and didn't open the ticket counter until 2 hours before the flight. Secondly, you need to print your boarding pass prior to arriving. I did my check in online and paid for a checked bag which what's $58. The employee asked to see the boarding pass on my way phone, obviously it wasn't pulling up this time. We had to pay 15€ per ticket just to print them. That to me is rediculous. The on the flight, they will not take any credit card that isn't European and they are the first airline to accept cash onboard. Overall our experience was horrible. You would think after making us wait in line for over and hour they wouldn't charge is to PRINT the tickets. This airline is perfect for someone traveling by themselves with only a carry on and having access to a printer."
Pros: "It was cheap, quick and easy"
Cons: "The rules around baggage, priority boarding and purchasing seats is not very clear"
Pros: "The crew was nice. The flight was safe. Boarding was efficient."
Cons: "Questionable ethics in terms of check in. You have to check in online at least two hours before or prepare to pay a fee. This is not spelled out upon purchase of ticket. When checking in, you need to print or download boarding pass or pay a fee when arriving at airport. You must pay for a checked bag before arrival to airport or (you guessed it) pay a fee. We were fortunate to avoid all fees except for the checked bag fee (a convenience fee on top of the price to check a bag). Ryanair's emails provided no link or instructions to check a bag. Also, springing all this information on us two days before travel was sketchy at best. My guess is a healthy percentage of customers use Ryanair for flights in the middle of a vacation and investigating these details are the last thing on travelers' minds. Ryanair knows exactly what they're doing revealing the info when they do."
Cons: "The flight was 30 minutes late"
Cons: "They canceled our flight, standing us in Spain (we live in the U.S.) and they made no attempt to help us reschedule a flight or reimburse us in anyway. Never flying Ryanair again."
Cons: "*Extreme delay: - Our flight was supposed to take off at 5:35pm but was delayed to 12:10am due to technical issues. - There was a plane in RAK that could've have been used, but Ryan Air decided to use it for the flight to Paris instead despite the fact our flight was earlier. *Terrible customer service: - No one answered the phone, and we could only chat with them online. - We had a connecting flight out of MAD to JFK which we were nervous about missing, and was hoping customer service could help us with an alternative options to get to MAD. - Instead, the only answer they could give me was to take the RAK > MAD flight 2 days later and that was our only option. They did not seem to listen and understand our issue. *Poor and inconsistent communication: - RA sent out emails saying check-in would close 1 hour before our flight, but when we arrived at the airport, the screens displayed check-in to close 40min before scheduled departure. - After the delay, emails were sent to call customer service, but when you dialed the number they provided, you get a message saying their offices were closed."
Pros: "got to Rome 5 hours late"
Cons: "This flight was about the 5th leg of our European trip. I attempted several times to complete the early check in on the website so that we would save the fee of checking in later at the airport but I was unable to. We left our hotel 4 hours prior to the flight departure because the metro ride was 1 hour to the Barcelona airport. Next, we waited in line at the airport and were then told to go wait in another line and pay 50 euros each for the airport check-in. Then, our flight was delayed so we got to spend a whole day of our vacation in the Barcelona airport! What a waste of valuable time for us. Next tour of Europe I will gladly spend up to $400 more for a reliable flight on a different airlines. Time is more valuable, especially vacation time!"
Pros: "Boarding moved smoothly. Paid for priority...it was worth it!!"
Pros: "It was on time and comfortable"
Pros: "I liked that it got me where I wanted to go. The staff was nice."
Cons: "I had to jump through hoops to print a boarding pass even though I had Ryanairs app with a mobile boarding pass. 3 hours of my Sat and Sunday in Barcelona were spent searching for an open copy/print shop. Would have been nice to know more than 48 hours before my flight. I get to the airport after not finding a print shop, expecting to pay through the nose for them to print the tickets for me and they say I didn't even need it. They supply the boarding pass. Wow. The boarding is a joke. They don't board in zones, so the line was literally 180 people long. I wasn't even in the back of the line and it still bothered me. Now let's get to the plane, again, staff and pilot were great. The seats have NO leg room. I have long legs and it was miserable. No seat back pocket to put things. No recline on the seats. The aisle way sagged everytime someone walked past me, leaning my seat toward the aisle. I know, I know, you get what you pay for. This flight I paid for a lesson. That lesson being never never never ever ever ever fly Ryanair again. I would gladly pay a little more money to save my poor knees from being in that position again."
Cons: "Cramped seats and did not recline."
Cons: "The fact that they charged me over €16 to print my boarding pass at the check in counter was absurd. Not only did I have to pay this ridiculous fee but I had to go to a separate counter to wait in another line to make the payment. While I understand fees for "additional" services, charging for a boarding pass is beyond preposterous."
Pros: "Not a single thing!"
Cons: "Horrible customer service. Dirty environment"
Pros: "Total ripoff. Crowded like cattle and extorted for massive extra charges for our luggage. Will never fly Ryanair again."
Cons: "Landing was a bit bumpy but otherwise fine"
Pros: "Cheap fares"
Cons: "They try to charge you for everything. Be careful that you print your boarding pass and check in prior to arriving at airport for your flight, or they will try and charge you 45 Euro."