EAP - ITO
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Top airline flying Basel to Hilo Intl
Scores according to KAYAK customer reviews
Pros: "Entertainment included screens in front of every seat, plus tv/movies over Wifi on my iPad, with a good selection."
Cons: "The extra security line in Panama was slow and painful, and they dump you into this very small waiting area once you're through it."
Cons: "Ensure parents are being honest about the ages of their children. Couple next to me had a wailing, thrashing, kicking, screeching, punching 3 year old who should have had her own seat instead of sitting on her parent’s laps for the duration of the 5 hour flight."
Pros: "Crew did the best they could."
Cons: "Flight was repeatedly delayed and until it became impossible to make my connection. Everything is rebooked and I haven’t left yet."
Cons: "I would have liked if the crew kept us a bit more in the loop about what's going on - I took a Southwest flight earlier the same day, and the crew all seemed to be having a lot more fun than the crew on United. Which is more likely more a management/structure issue of United than the crew themselves"
Cons: "Shrinking the knee room is a mistake"
Cons: "Seats were hard and stiff with no padding on the backrest. There was minimal room and even less overhead storage. The seats were in between the windows so you couldn’t really see outside of someone else shut the window on you. Thein"
Pros: "First time didn’t sit on runway. Landed early"
Pros: "Plane arrived early and deplaned early. Crew pushed to serve drinks even though there were bumpy stretches."
Cons: "In boarding, putting groups 3, 4, and 5 in the same line works poorly. The size limits on carry-on bags and personal items was smaller than other airlines, unnecessarily so for the latter given the size of the space under the seat in front. United is inconveniencing customers without any justification."
Pros: "Friendly crew good leg space."
Cons: "We were actually pretty close to on time. Just 10 minutes late."
Pros: "Staff was pleasant, decent movies overall."
Cons: "I can't eat mushrooms. Both meals had mushrooms (3 out of 4 entrees) and it wasn't always obvious which ones. Additionally, the second meal with seafood or pasta, the pasta obviously had mushrooms so I chose seafood, even though I don't like most seafood. Mushrooms all mixed in with the seafood, so I had to pick them all out. Also 2 of the accompanying sides had mushrooms. Do they have a mushroom fetish like Cheesecake Factory? Need more consideration for people who may have varying food requirements that are unavailable to address during the booking process. I know you can't please everyone, but why overuse an ingredient that has a relatively low appeal to potential passengers? Will try again, just hope they can use similar customer service in their food preparation as they have otherwise."
Cons: "I had a basic economy seat. Even though I had seat 7D I was zone 5 to board. Because I was basic I was not permitted to bring a bag. I wasn't able to check in. I had to go to the desk to prove I didnt have a bag to check. When I got on the plane because I was zone 5 there wasnt any space above for my personal item and the staff was rude and unhelpful. Never again."
Pros: "Nothing about this flight was good other than it arrived without falling from the sky into the Pacific Ocean. I was on the back row miserable, worst seat ever. An hour late loading. The airport crew at Kona was really good. Kona airport needs to upgrade their chairs in waiting areas they hard picnic benches. Flight crew talked all night kept people up in the back. Absolutely no ability to sleep. Worst chair and comfort ever. Barley made connection to Las Vegas."
Cons: "Take my advice skip the red eye flights and pay more money for something that lands and leaves at a reasonable hour. We had to wait an hour longer at the airport because they didn't have their crews available."
Cons: "Hour late from Cabo and stuck overnight in Denver,do I have to say more?"
Pros: "The staff & attendants were friendly & professional. The new United terminal is a very pleasant experience"
Pros: "Arrived on time."
Cons: "Boarding gate attendant very unpleasant. Non-existent service on board. Wifi stopped working after an hour and since the entertainment system uses the wifi - so did the entertainment system."
Cons: "Missed the lufthanza flight by 5 minutes. United should have coordinated to have Lufthansa wait for 6+ passengers making the same connection or should have had an airport cart expedite us across terminals and gates to make the flight."
Pros: "They let me on the flight after I ran from the first flight to this. My first flight was delayed over 1hr. Thankfully (and it's ironic that I'm grateful) that the connecting flight was also delayed by 20 min."
Cons: "Why can't we be places on a temp standby if there are delays? They had to give me a whole new ticket when I was able to board because they gave up my seat when they thought I wouldn't make it."
Cons: "The upgrade was pointless as it put me next to the Bathroom. Food was inedible. Crew was testy"
Cons: "Very good"
Cons: "Told the gate attendant I was flying home for my dad's funeral and if there was anything they could do to move my seat from a middle seat to aisle seat he said not without charging me but I could ask when I boarded the plane. Once the doors were closing I asked the flight attendant if I could move up one row to an open aisle seat she said no not without charging me. I said there's no one in that whole row and I'm flying home for my dad's funeral and could they make an exception I would show them the obituary and funeral brochure if needed I just wanted some space. She got another gate attendant I explained the same thing and he said no. He said the seat will have to remain empty if I wasn't willing to pay for it. I told him r u serious? U r that inconsiderate and heartless as a company. I've already booked 2 flights w United and u can't make an exception as I was in tears he said no nothing. And walked off the flight. This airline is heartless and deserves all the bad publicity it's getting. Horrible horrible service. And the flight attendant Beth did nothing about it after he left."
Pros: "I didn't get dragged off the flight bloodied."
Cons: "Apparently I had to pay $25 and check a bag that I would ordinarily carried on."
Pros: "Made it safely from point A to point B."
Cons: "On most airlines, including United, flying is ever more uncomfortable and degrading. Too many people crammed into too little space. My pre-check-in was fruitless because a paper ticket was necessary. The constant upselling of "better" classes of service/comfort and sorting passengers into descending boarding categories is utterly out of control. Make it stop."
Pros: "Nice staff"
Cons: "No power in seats, no in-flight TV/movie without paying more, longer flight made that more important."
Pros: "Wonderful assist personal. Plenty of water/fluids and food"
Pros: "Friendly staff and working equipment wins!!"
Pros: "Between the rude and smippy flight crew, getting kicked out of my premium seat for a flight attendant with only a promise of a refund if I saw the gate agent when I landed, and the a/c quitting mid flight to turn the plane into a flying sauna, I now remember why I hate to fly United."
Pros: "Flight delayed 3.5 hours due to server error. I tried to grab another flight from customer service, got a rescheduled flight but now their hotel reservation system crashed. Now I'm laying on a bench in OHare by United Customer Service- unable to board the original delayed flight and no hotel room for the night. I'm so anxiety ridden and exhausted that l am physically ill. I finally got a room at the Hilton OHare at 12:30am. So much for that 9pm flight."
Cons: "This was the worst flight delays of my life. I have lost all faith in United. Tech is such an important factor to a successful airline and United needs to ensure performance and proper maintenance across the board."
Pros: "The crew was nice to our one year old. And because it wasn't a full flight we were able to give him a seat which saved us!"
Cons: "We're healthy vegans and the snacks aren't friendly for us at all. We brought our own but to have options would have been nice."
Pros: "Everything went smoothly"
Cons: "Crampy seats"
Pros: "Good entertainment for a long flight."
Cons: "A power jack could come handing."
Pros: "friendly flight crew. good informations nice plain"
Cons: "- entertanment only with pay??? this is a step backwords...."
Cons: "Can't rate a flight that was cancelled 2 1/2 hours before it was to take off. They cancelled my flight, re-routed me to three flights going through la. I talked with a gate agent who got me an earlier flight to L.A bit the layover was huge. Was supposed to be in sac at 11am got here at 5"
Pros: "This plane was smaller so I got to sit by myself so it was more comfortable for me"
Cons: "Lack of drinks/ comp snacks"
Cons: "The crew was very unfriendly. I was extremely shocked how they seemed to be bothered when called upon. I boarded group 3 and by the time I got to my seat overhead space was filled all around me. My seat was row 32. Im not one for speaking out but this was a very unpleasant experience."
Pros: "Easy and efficient boarding. The ground crew did a great job directing passengers."
Cons: "The airplane smelled like a dirty clothes hamper."
Pros: "The first class accommodations were great, my only issue was that the entertainment required an app!"
Cons: "Required an app to get any video."
Cons: "I paid good money to be back by 6am however I was delayed and had flights cancelled which made me get home 10 hours later than I should have. This was an overnight flight, so all the places to buy food were closed- United didn't offer snacks or blankets or really anything for the troubles. There were kids also stranded."
Pros: "It flew."
Cons: "No in flight movie!!!"
Pros: "Seats seem to have less room. Very uncomfortable when the flight is sold out and I'm stuck in the middle seat. 5'9" not much room"
Cons: "Smaller seats less leg room"
Cons: "Almost a 4 hour delay. Good weather across the country so this was clearly Uniteds problem."
Cons: "The turbulence"
Pros: "At least they were able to get us on the next flight."
Cons: "Security lines at Newark took us an hour and 45 minutes so we missed our flight. The lines were crazy and there was no security. People were cutting ahead and fighting. It was like survival of the fittest. Then when we got rebooked the boarding passes wouldn't work and we had to be last on the plane. The male flight attendant was rude even to my 7 and 10 year old who sat alone because there were no seats together. My 7 year old didn't know what tray table in the upright position meant and the attendant was giving him a hard time instead of just helping him."
Cons: "Untied airlines is the worst airline!!!!!!! Would rather just book through other specific airlines instead of going through here and getting placed with untied! I missed my connecting flight bc they couldn't get their own plane door open!!! Scary!!!!!!"
Pros: "Flight was smooth and on time"
Cons: "We booked these flights and made our seating assignments when we booked months ago, but all six of us (my spouse and 4 kids ages 15, 13, 9 and 7 and myself) were forced to all sit separately on our longer connecting flight and not in our assigned seats that we had booked and reserved months ago. My kids were scared to have to sit by strangers. No one offered to switch with us so at least the younger kids could sit by their parents. The steward, Tim was rude and snooty and annoying."