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Pros: "The flight was superb."

Pros: "The crew was amazing, despite rainy weather. Service was very good."

Pros: "Hawaiian airlines always has friendly crew members and the flying experience is always positive."
Cons: "It is a short flight so it is basic but they do offer water, coffee, and juice which is nice."

Pros: "The Aloha and smiles!"
Cons: "Nothing"

Pros: "Crew was good. Seats were great"
Cons: "Early flight wasnt crowded. That was cool"

Pros: "Comfy not overcrowded wonderful flight!"

Pros: "Employees from porter service to off the plane was excellent, luggage came out very fast by the time I walked from flight it was at baggage claim. Nice job and thank you"
Cons: "Long line at airport"

Pros: "Fast boarding"
Cons: "Was delayed longer than the flight itself"

Pros: "I can't really rate the food or entertainment because it was a short interisland flight. Everything else was great though. Boarding crew is always friendly and the seats aren't bad."

Pros: "The flight was on time. The stewardeses were very helpful and curtiouse."

Pros: "On-line system"
Cons: "Need to sort out leaving bag if you've checked in on line and printed your own boarding pass. Need to sort out organization of gate boarding, too much a free-for-all. Need to get staff that seem happy to guide you into the plane not grumpy."

Cons: "Last raw no window For window seat"

Cons: "The crew was nice. But there was no entertainment or wifi on the flight. Also boarding in Hiko it dos not matter what zone or status you had it al boarded."

Pros: "On time n early arrival"

Pros: "everything"
Cons: "nothing"

Pros: "short"
Cons: "nothing"

Pros: "Check in very fastly"

Pros: "Crew, plane, seats, leg room"
Cons: "Didn't have any soda"

Pros: "in flight meal"
Cons: "full flight, time availabilities"

Pros: "The lady greeting at the entrance by cockpit inside the plane was nice and greeted us with a warm aloha."
Cons: "It was so cramped and uncomfortable. The guy flight attendant was rude and kept referring to me as "bro". It was my first time flying Hawaiian air and might be my last. Sucks you have to pay for viewing of anything on there screens. It was a boring flight. Unless you pay for an etertainment packet from them to view and any movie or show. Other then the rude flight attendant this felt like I was flying allegient."

Pros: "Hawaiian as usual had wonderful crew, on time and efficient. Still love the free meal with a glass of wine in coach!"
Cons: "The plane was ancient, cramped and in poor repair. There was no extra comfort section and zero chance of an upgrade to the tiny 1st class cabin."

Cons: "."

Pros: "Service given was excellent the crew food all was very nice...."
Cons: "Just the wait for recap in the entrance to the terminal"

Cons: "NA"

Pros: "I liked the service and everything else!"

Pros: "Food was good! Hawaiian music and warm greetings got us in the vacation mood as soon as we boarded."
Cons: "Free movies on a 6 hour cross ocean flight would have been much appreciated."

Pros: "I don't have the privilege to fly all the time but this year I was blessed to fly twice. First with another airlines then with Hawaiian. I truly appreciated Hawaiian Airlines over the other airlines. Hawaiians customer service was excellent. Pleasant with lots of Aloha. They were available when we needed them Not only available but willing. The laboratory was nice and clean. The aircraft was comfortable. The food was good. I appreciate the complimentary drinks and snacks. My child enjoyed the variety of movie selections. Our whole experience was wonderful. I'm Hawaiian and it's nice to see that an airlines with the "Hawaiian" name lives up to our culture of hospitality. Debbie Nakanelua Richards, you should be proud of your staff. Maik'i Loa.... Aloha a hui hou, Serina"
Cons: "To few to mention"

Pros: "It was short but sweet"

Pros: "The crew!"

Pros: "Flexible schedule"

Pros: "ambiance great, crew was all helpful with a smile, leg room much better than United. food was good though small portions but that is good.complimentary tv selections also good."

Pros: "The staff were really nice"

Pros: "Great flight, but no wifi"
Cons: "No wifi"

Pros: "Very good customer service."
Cons: "Baggage check in somewhat confusing and a hassle."

Pros: "The meal was excellent and of Hawaiian culture. There was free entertainment, movies and music and games. The flight attendants were spectacular!!!"
Cons: "Flight was crowded and there was not a lot of leg room."

Pros: "I appreciated the complimentary wine and food. Really friendly staff. Professional."
Cons: "I wish the in-flght movie options were cheaper. $7.99 for a movie is kind of high. A couple free options of actual films would have been nice too."

Pros: "FYI, can't rate food and entertainment as there was none. You have no "not applicable" option. Fine quick flight over from Honolulu to Kahalui."

Pros: "Crew was on it for the services. Personal touch screens are nice. Included meal with a choice of wine was a nice treat."
Cons: "The free TV/Entertainment options could improve. Baggage fees are a bummer but expected compared to all similar flights."

Pros: "Friendly staff"

Pros: "Everything was perfect"

Cons: "No vegetarian option"

Pros: "Everything"
Cons: "Nothing"

Cons: "Too expensive"

Pros: "Free meal and wine with it was nice."
Cons: "The seat reclining mechanism was completely missing, just a hole where it should have been."

Pros: "The crew"
Cons: "Wasn't in the air long enough to not like anything"

Cons: "Small tray table - not practical for working on"

Pros: "The staff was great, flight was comfortable, cabin was a nice temperature."
Cons: "Being a 6 hour flight on the way there, and a 5 hour flight on the way back, having some free movie options would be really nice. I knows its not an international flight, but it is quite long to have no entertainment options really offered by the airline."

Pros: "Anything"
Cons: "It was a nightmare to get seats together even when it was just one reservation. The lady from costumer service was rude and she even tried to make a charge for my luggage when I knew my first suitcase is for free.....hated this airline service!!! Not flying with them again"

Pros: "Experienced pilot with smooth takeoff and landing. Nice flight attendents that were respectful of those who were sleeping. Comfortable seats and headrest that is foldable for possible sleeping."
Cons: "Had to pay for movies."

Pros: "Amazing crew very good service ."
Cons: "Chose my seat, instead of leaving it to the airline ."

Cons: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"

Cons: "Missed flight due to unnecessary delays"

Pros: "Crew was great"
Cons: "flight was diverted an hour away for refueling because of weather over SLC. But SLC opened before we even landed at Grand Junction, CO. I had 8 mins to run between concourses to catch the next flight. My bags didn’t make the flight and have perishable food items. But it is what it is."

Pros: "Crew, exit row seat"
Cons: "Bathroom"

Pros: "Crew and plane are great"

Pros: "The crew was wonderful, the food was great, the ride was wonderful."

Pros: "Love Delta. They will always be my #1 choice."
Cons: "Seats aren’t super comfy, but that’s true of economy on any plane."

Cons: "Boarding took a long time"

Pros: "Great flight"

Cons: "Boarding the plane was a hassle as well as delays to Clean up and fix seat belts. Very u coordinated crew as well no one paying attention to what one was doing."

Pros: "Everything was great except for the man that smoked in the restroom on the flight to Atlanta."
Cons: "A man smoked in the restroom on the flight to Atlanta, and I didn’t see ANY kind of repercussions for his endangering all of our lives. I would’ve very much liked to see him detained for the remainder of the flight."

Pros: "Nothing more to say!"

Pros: "Departing"
Cons: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"

Cons: "Delayed 3 hours"

Cons: "No will fi"

Pros: "Movies, baggage price, snacks, friendly! And check carry on when full fir free"

Pros: "That we finally arrived."
Cons: "That we didn't arrive even remotely close to when we were supposed to."

Pros: "Are usually fly international, and I really enjoy it. Flying domestic inside the US is bad because you never know when you will get flight delays, like we got. It wasn’t the fault of Delta, but it sucked."
Cons: "Small seeds, no food, the flight delay"

Pros: "Great crew on board!"

Pros: "Courteous staff."
Cons: "Having to check a firearm inside and having it looked at by non-tsa personnel."

Pros: "Everything went off without a hitch."

Pros: "Plane was clean, easy boarding, crew was kind and attentive."
Cons: "30 minutes late no explanations...."

Cons: "Nothing"

Pros: "Great service, free movies, nice crew."

Pros: "I like the fact that I was issued a credit for my flight. It was booked in error and had to be cancelled."
Cons: "I don't know how to use my credit."

Pros: "Good entertainment options, on-time departure and arrival."
Cons: "Had to stow backpack under seat due to full flight. How is this still the norm? Wi-fi not working."

Cons: "They charged $300 for 3 bags"

Pros: "On time. Good customer service. Easy route, no hassles."
Cons: "N/A"

Pros: "On time boarding in Seattle."
Cons: "Delayed in Los Angeles for about an hour. Checked on flight tracker and this flight is consistently delayed 20-40 minutes. Why hasn't Delta done anything to improve this?"

Pros: "More entertainment options were added. Thank you"
Cons: "It didn't fly fast enough. Jk. Not much to say"

Pros: "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."

Pros: "Flight attrndants on delta are mostly ok-- but there are several with bad attitudes who cannot communicate They will just point at things and mumble incoherently with incomplete sentences They will not turn there hips when walking down the aisle to avoid hitting people & they"
Cons: "Flight attendants are miserable"

Pros: "What is the issue?"

Cons: "They delayed the takeoff because of catering, really over a half hour because you wanted to sell more sandwiches. So you make us late and the poor people who had connecting flight, it just does not make sense."

Pros: "That my flight was on time"
Cons: "Pretty much everything else about it"

Pros: "Nothing I can think of right away"
Cons: "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"

Cons: "The flight was over 20 minutes early"

Pros: "Staff were all polite"
Cons: "The least amount of legroom I've ever had. The most cramped I've ever been and I'm 5'2 and fly a lot. Also for a 5 hour flight, I should not have been as uncomfortable as I was. There's less cushion than before."

Pros: "Boarding was easy"
Cons: "Arrived 15 mins late and then taxied for another 5-10 mins."

Cons: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."

Pros: "Service. Sweet attendant."

Pros: "Everything was excellent."
Cons: "Cant get used to cookies and drink service on long haul flight. Do not care for salable food choices so packed a sandwich."

Cons: "Extreme delays"

Cons: "no legroom in a first class and expensive seat"

Pros: "Very easy flight & process"

Pros: "Liked the entertainment option. I was able to watch most of a movie on the first flight, then pick up the end on the second. B737-900 ER is a nice plane"
Cons: "Boarding sequence seems inefficient"

Cons: "The plane temperature was too hot from boarding to landing"

Pros: "The crew, and boarding quickly"
Cons: "The flight was packed. It was hot as we boarded. The seat was tight and uncomfortable"

Pros: "Nice staff"
Cons: "No leg room, tight squeeze, charge for checked bags, no room for carryon luggage, bin compartments are too small"

Pros: "Crew always smiled"

Cons: "Free food was lacking for a 5 hr flight. Pretzels and a pack of cookies."

Pros: "Lots of leg room!"

Cons: "Naplaćene su mi torbe u San Diego po 58$ iako je to bilo uračunato u cenu pri kupovini karata !!! Za torbu od22kg(48),i torbu od15kg 116$! Nije korektno!!!! Brukaaa!!!Sramota!!Nikad više sa tom compani!! Never again!!!! Never!!!!"

Pros: "On time departure and arrival, smooth ride"
Cons: "Again 30 minute delay to get internet working. At least this time they communicated the issue."

Pros: "The flight was very good and no problems were encountered."
Cons: "Nothing to complain about."

Pros: "Short and sweet no problem"
Cons: "Nothing"

Pros: "It was quite average, nothing special.They severed some drinks and you get a bag of pretzels. The staff was very friendly and nice. It was only a 1 1/2 flight, so the only entertainment is magazines."
Cons: "The legroom was fine for me, but if you are about 6ft tall or over, you will feel a little cramped. Try to get an exit row seat if can."

Pros: "plane is new/crew was friendly"
Cons: "no legroom/food was horrible; worst ever on any flight I have taken to and from korea. Worst"

Pros: "professionalism"
Cons: "At boarding/check-inn there was inly one young women to handle the crowd of passengers boarding. She was over worked, but did real welll!!!"

Cons: "I had charged 300$ for my extra luggage this morning at the checking ....it never happened to me before usually I paid 100$ but never that much... I will never ever flight with United again for sure."

Pros: "Everything was perfect."

Cons: "Made me take off sweater out of my bag cause my bag was 0.5 lbs over weight."

Pros: "Flight was on time and luggage was not lost. In flight meal service was better than average."
Cons: "in the last row battling for share if the armrest."

Cons: "United and SAS are really separate and hard to manage reservation. Seats changed from what I purchased and it was uncomfortable. I don't think I will do a mixed airline flight again even though they quote them as a Star Aliance. Also, flying through Chicago ORD is not great. The international terminal is completely separate so you have to take a train, pour out water, enter security (and they don't have a TSA Pre). All around uggh."

Pros: "This reflects first leg flight from San Fran to Chicago."
Cons: "Cramped and uncomfortable"

Cons: "they canceled the flight and put us on american airlines wich was terrible"

Cons: "Flight was delayed until the next morning because of weather"

Pros: "The Stroopwaffle"
Cons: "The hour delay"

Pros: "We arrived safely on time."
Cons: "Bathroom is too small. Announcements were anxiety inducing. Sick people on the airplane spreading germs."

Cons: "Don't like being squeezed in, but it is what it is"

Pros: "Both flights were great! They left on time, the one from San Diego left earlier than scheduled. Kayak was most informative with flight info and upon arrival, indicating the bagage claim number via email!"
Cons: "N.A. Everything was great."

Cons: "There is nothing more disappointing than having your flight delayed after a long week when all you want to do is get home to be with family."

Pros: "Seats were comfy, and the snack (caramel-filled waffle cookie) was a nice little treat."
Cons: "I didn't know to download the United entertainment app in advance. Once I found out at boarding, it was too late."

Pros: "Soda"
Cons: "The fact that they lost my luggage for the second time."

Pros: "Smooth and plenty of juice and soda."
Cons: "I've never really felt cramped on a plane before this trip but maybe I'm fatter?"

Pros: "Entertainment is pretty slick."
Cons: "Boarding process, crew was not pleasant, late getting the jet bridge to the plane. You know there are multiple 40-50 minute connections, but you take 15 minutes to get the jet bridge. Flight was "on time" I'm sure according to your stats."

Pros: "Nothing"
Cons: "Everything was awfuli it was a terrible experience.Nobody could tell me what was going on. I was to arrive in Seattle at around 6.15 pm "but " I did not arrive till 10.30 pm. I got home at 1.45 am wed morning"

Pros: "The seats"
Cons: "No entertainment without buying!!!"

Pros: "Flight Attendants were fantastic!"

Pros: "The flight was on time good flying no issues! !!!!! Landed in time to catch my connecting flight."

Pros: "Great seat"

Pros: "Window seats on both flights saved me on my overnight flight. Thanks Kayak!"
Cons: "The second flight had a pretty old plane with smaller seats."

Pros: "Smooth flight"
Cons: "Middle seat"

Pros: "no snacks unless you pay"
Cons: "seats are too tight"

Pros: "This leg of the trip was fine, on time and they provided blankets! Satisfied, but the mobile version of this rating site does not allow me to change the rating to higher."

Pros: "Kyak Notified me every step of the way basically dummy proofed my flight don't know if other sites do this as well but got gate change notifications and all changes!!"

Cons: "Seat was very uncomfortable. The video screen could not be turned off and kept waking me up, bad on an overnight flight."

Pros: "I arrived alive."
Cons: "United Airlines has one job, to move people from one location to the next. I'm concerned that United thinks it's in the data transfer business or the package hauling business or some kind of "gotcha' Internet business. There were never enough people at United to help me with my problem. Those real human employees that I found were mostly overworked, over regimented and procedure focused."

Pros: "Friendly stewardist"
Cons: "My flight was delayed for close to four hours. Staff at the airport did not keep us updated about the flight changes. Nothing was offered to passengers as compensation for our missed family activities, wasted time away from out loved ones, etc. This is my first time flighting with United Airlines and I did not have a good experience."

Pros: "That being said, I liked that they has Moscow Mules for purchase. The gate agent was very kind & helped check my husbands bag as the overhead bin space was full. The crew was fine."
Cons: "My first beef with United is that I needed to change my flight 36 hours after purchasing it & wanted a 200.00 change fee for a 79.00 flight, it was more cost effective to purchase a new ticket to with another airline than change my ticket. Silly really."

Pros: "Smaller plane! Easy board, quick flight"
Cons: "Seats are packed in, no wifi, arrived way early sat on tar mat no fresh air my chest was hurting from the smell of jet fumes until we finally pulled into a gate!"

Pros: "Nice crew ,on time , no extra fee for carry on and drinks. Over all comfortable. I will fly United again !!!!!"

Cons: "Waiting for 3 hrs past boarding time for crew to arrive. Waiting on plane for 11/2 for plane to b de iced. Waiting for crew to get permission to fly because they went past hrs to fly"

Pros: "Nothing"
Cons: "I was charged 25.00 for luggage both ways which I wasn't told in advance.Also sat in airport a long time before being told my flight was cancelled and it was last flight.My daughter was by her self and didn't have money.She ask them could they put her in hotel and they told her no only discount.My daughter then told them she had no money and the clerk was very rude and told her well that's all they were going to do.At that point my daughter called me upset and crying because they didn't tell her prior and was rude about it.She do not fly and I had just had surgery and I could not go to her grand mother funeral with her.I had to call around to see if anyone knew someone in New Orleans to go get her for the night.My sister friend ended up picking her up 2hr later and she didn't know her but we had no choice cause her aunt had already left to go back home.It was a very upsetting situation and very stressful.I travel alot and I flew with this airlines before years ago and it was fine.Very disappointed about this whole trip."

Cons: "The fact that they kept delaying it by 30 minute intervals for four hours until eventually it was cancelled. Oh and now the new flight is delayed 30 minutes."

Pros: "On time, good flight from travel time prospective"
Cons: "Tight seating, mix up on seating, no overhead lighting during the flight"

Pros: "The comfortable seats and a the crew dedicated to the passengers. Everyone was very nice and beverage service was quick. A short flight made food and entertainment irrelevant. I can't find anything to complain about even if I try."

Pros: "On time, early. Good communication about what was going on currently and coming up from the pilot."
Cons: "Food limited and what was presented was not straightforward. I would have preferred basic cheese and simple crackers. Less candy, more fruit. Paid too much for luggage."

Pros: "I actually give this flight an overall a 5. The setting won't let me edit the stars for some reason. It was on time and everything went smoothly"
Cons: "None"