|Flights Arrive in||London Heathrow|
|Flights Depart from||Beijing Capital|
|Airlines||Shenzhen Airlines, Air Astana|
Pros: The departure from Shenzhen instead a typical Hong Kong departure is good, also the cost was good
Cons: Airliner should offer something to cover the seat at busisnes class instead just the blanket as other airliner do. The policy of no eletronics during the flight is not ok
Pros: The service has improved and nice to travel with them especially when I'm star alliance gold member.
Cons: Nothing for this trip
Pros: Crews were polite and helpful
Pros: We asked at the China air lounge if we could change seats to sit together, which they did.
Cons: Food quality (we did not eat a bite), space
Pros: staff quite friendly and helpful
Cons: the seat can not be adjusted, worst one I've seen all these years.
Pros: food on flight to georgia was good
Cons: food returning from georgia was bad
Pros: The crew was extremely pleasant. We received real food with real silverware. The seats were comfortable. I like the little cute bags filled with an eye mask, earplugs, toothbrush and even socks!
Cons: Push come to shove I would say the entertainment system needs to be updated since there was no individual tvs.
Pros: Schedule. Price.
Cons: Level of service.
Pros: Great staff, there was also an issue with my flight and the staff at the airport were very helpful to re-route my flight with no issues.
Cons: Long flight (7 hours) with no personal TVs is not fun.
Pros: Good service, decent food, fair sized planes
Cons: All is good
Pros: Great service both on the ground and in the air. The staff was very nice and made sure everything for me was perfect.
Pros: Flight crew helpful
Cons: We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE"
Pros: Crews were polite and helpful
Cons: Flight delay and can't feedback the problem
Pros: I always choose this flight since it coincides with my planned domestic connecting flight.
Cons: No seat entertainment. Public display or monitor for viewing flops down from above and strategically situated only. You cannot choose an entertainment.
Pros: Every seat taken, but with a 2/2 configuration, it was fine. Didn't even have long lines for the toilet. Both landings were super smooth, and one was extremely skillfull - we had been bouncing around in a storm, and the pilot still put us down smoothly.
Cons: Don't like boarding by bus.
Pros: The plane was nice.
Cons: 6 hours late. No explanation. No apology from any Air Astana employee.
Pros: Comfortable seats, attentive cabin crew, very clean plane!
Pros: Air Astana consistently has clean and comfortable equipment
Cons: Had confirmed special meals for myself and family. On board crew did not handle lack of special meals. Forced to eat standard meal if I wanted to eat. Had a few other issues on service.
Pros: The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment.
Pros: Flight attendants were very friendly and helpful
Cons: I just hate leather seats on airplanes
Cons: No individual screens for movies for an Intl flight. I'd be better to fly Turkish Air instead
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