Flight attendant made my glass of water and starter fall down. She gave me a dessert extra (!) as a replacement and promised to come and clean it up and to bring a new cover. She never came. Eventually, I asked another attendant who put me in another chair and cleaned up.
During the flight, NO water was distributed at all. Normally, this is done every 1-2 hours.
Flight to Beijing was delayed for 3 hours without any advance notifications, only aware at the time if check in. Staff serve non chinese passangers differently and less informative. During the 14 hour flight, cabin so noisy as passangers talked very loud. Remote control did not work at all. Very disapponted and won't fly with this airline anymore
This is a review regarding the flight from Montreal to Guangzhou, not the return flight.
1. HanNan air line use same plane for international and domestic flight, so in BeiJing airport, you end up walked all the way from international terminal to domestic terminal(which can not be avoided), and have to take shuttle from the gate travel back to the international terminal. It is not nice in winter or bad weather or travel with kids.
2. For traveler comes from other city with connection flight, HN air line is not able to provide the boarding pass of next connection flight after oversee flight. It is kind of hassle.
On the returning flight, the on board entertainment system did not work even after restart. No any movie or TV, only music and games were available.
Crew were very cooperative but did not know much English.
We had a screaming child who continuously threw temper tantrums. THe crew were unable to get parents to manage the girls who were about 3 and 5 years of age. A baby you can understand but this girl was old enough to be talked to.
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