Excellent hard product, excellent staffs. Lousy app and website that can’t be trusted. App says I have to change my flight due to operational issues. Message was cryptic and misinformation. Have to contact my own travel agent to make sure flight wasn’t cancelled despite Turkish Airlines app and website both denied checking in. Went to airport and had no issues checking in and boarding passes issued.Frustrating and anxiety ridden 24 hours before flight time.
Excellent!! The flight had a chef onboard and each course was served separately from a gourmet cart. Haven’t had this experience for a long time for business.
Boarding was slow -- we ended up being late to take off. It was a packed flight, and there is no effort to board in any orderly fashion. The signage went up pretty late too, so figuring out where to go added to the chaos. The food disappointed me this flight with choices that were not totally to my liking.
Turkish airlines feedback team response is awfully slow, and because of that, I Emmy able to bring my little dog with me, after all those preparations.
4 flights booked with specific seats together and a bassinet. All 4 flights were seated separately without a bassinet
I missed the flight during my lay over in Istanbul, due to health condition. Customer service was awful. It was a nightmare. I had to purchase a new flight to my destination and was told that my return flight is compromised due to one segment of the trip being missed. NOBODY responded to my numerous calls and emails. I will never use Turkish airline in the future.
The crew was awesome. My husband fell while traveling to the WC and got a head abrasion. The crew helped him greatly and a physician that was also on the flight checked him out as well. They all get an A+!
Everything was so smooth. It could be just a better temperature in the plane; it was a little cold.
Same as before boarding process and lack of crew experience in the process
Excellent service. Made United 's business class look like a cattle car
Cheapflights did not forward the payment for seat assignments, and my partner and I were separated and given center (B and E) seats. Will be requesting a refund.
Everything about the flight was excellent except for the fact that we had to wait one hour on the tar app and then I had to race to catch my connecting flight with the next stop
Way too crampled. Charge more and put in less seats.
You deleted my connection ticket home and I am stuck in Seattle!!!!!!!!!!!
It’s not bad, simply it’s not as it used to be years ago.
The flight was at 6:10 am to early. No coffee or anything else offered. To 👎
Boarding was confusing with all those lanes and groups. Everything else was good
I was charged $370 dollars for one luggage in Belgrade and after trying to contact a supervisor he didn’t have time for me and said there is nothing I can do with the charge still pending.I paid $75 dollars on the way there. I only realized it after I received a text from capital one. I’m very disappointed because my family a I travel with Lufthansa often sometimes twice a year.Poor customer service not sure I will be traveling with Lufthansa anymore or recommend it!!!
Smooth flight, pleasant crew, food was ok, our seat didn’t have a throw up bag when we needed one.
The flight crew did a great job handling a volatile passenger.
