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I don’t think I’ve ever had a flight with American that has been without problems. Mostly delays - this time for over 3 hours. They should have just brought another plane into the terminal but they just had everyone sitting around misterable all day. They turned a 3 hour flight into a 12 hour trip for me (including the “planned” layover). It was ridiculous.

The flight from American side was good, my main issue this was a part of a partner flight with gol, preventing me to use digital boarding passes and doing checking previous of the arrival to the airport.

Id like for them to not have lost my bag. And maybe be a little nicer to me, given the fact they lost my bag.

The flight was delayed but we were given no updates. The time just kept changing in the board. We were delayed on the runway as well. Then, my bag was lost and still hasn't been returned.

The flight landed in Phoenix and taxied the runway for 15 additional minutes. I had a connecting flight I barely made it to because of the delay of the plane taxing the runway.

The flight was delayed a dozen times and finally took off 3 hours late. American gave us 12 dollar vouchers which barely buys you a water at the airport. Options to rebook were easy to access and complete although I didn't go this route.

Flight was delayed, boarded, sat at the gate for more than 30 minutes, left the gate then waited on the pad for another 30 to 60 minutes then returned to the gate, deboarded and was cancelled... alternative flight was not booked automatically. Waited in line for 30 minutes but fortunately an alternate flight to a different destination was found ... no thanks to the travel agent used by kayak

The flight changed gates multiple times and flight had to be delayed multiple times

I like that the crew kept us informed but we moved back and forth from gate to gate before the aircraft arrived.

Boarding was very smooth and arriving in Miami it was fast getting off the plane