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RDM - HKG

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Redmond (RDM)
Hong Kong Intl
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Top airlines flying Bend/Redmond to Hong Kong Intl

Scores according to KAYAK customer reviews

8.7
Japan Airlines
Overall score based on 4,518 reviews
8.9
Boarding
8.6
Comfort
9.0
Crew
8.5
Entertainment
8.4
Food
Airline reviews

Pros: "I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!"

Pros: "Great seat, cabin crew was fine."
Cons: "Too much confusion trying to just find a shower in the lounge"

Pros: "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
Cons: "Nothing really other then maybe a better selection of movies but I am not picky Great flight"

Cons: "No additional comment"

Pros: "Good crews."
Cons: "Space seats."

Pros: "very good"

Pros: "Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it."
Cons: "Nothing."

Pros: "Nice seats. Ample leg room."

Pros: "The staff are really nice helpful and respectful."
Cons: "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."

Pros: "Cabin crew were very nice. Food was okay, while the legroom was good too."
Cons: "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."

Cons: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"

Pros: "Beautifully presented and tasty Japanese food. Electronic windows."
Cons: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."

Pros: "I have flied to and from Japan many times with many different airlines. This flight was my favorite."

Pros: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."

Pros: "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."

Pros: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"

Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."

Pros: "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"

Pros: "Friendly diligent staff"
Cons: "No announcement to acknowledge the bumpy ride"

Pros: "I enjoyed everything! My first flight was a little over 10 hours, but it didn't feel that way. I was very comfortable and the crew took very good care of all of the passengers. Japan Airlines is Ichi Ban!!!"

Pros: "It was short flight.. I slept good through."

Pros: "Super cheap roundtrip flight. Reliable airline. Flight even came with a meal both ways. Kind staff. Good service."

Pros: "They give a lot of food and the 12 hour flight was comfortable"
Cons: "Limited selection for entertainment"

Cons: "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"

Pros: "The Crew"
Cons: "This terminal is not easy to find. You have to take bus from the main terminal."

Cons: "Everything was great!"

Pros: "JAL always have good services."

Pros: "Crew was very nice, movie selection was great and the 787 is a nice plane"
Cons: "Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl"

Pros: "Simply excellent !!!"

Pros: "Comfort"
Cons: "Food can be better."

Cons: "Why does the shorter of the two flights have more comfortable seats?"

Pros: "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."

Cons: "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."

Pros: "service is great!"
Cons: "nothing"

Pros: "Food served was actually pretty good."
Cons: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."

Pros: "Nice people, good food"
Cons: "Old-=fashioned business configuration"

Pros: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Cons: "Can't think of anything, really."

Pros: "The stewardesses were wonderful-kind, considerate and hardworking. They gave us constant attention offering drinks. I would love to travel with them again!"
Cons: "Nothing- I'd fly with them anytime."

Pros: "On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement."

Pros: "Great flight attendants"
Cons: "Japanese food not great"

Pros: "The food was good, which I didn't expect. The crew was kind."

Cons: "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."

Pros: "SERVICE was amazing and everything was very smooth"

Pros: "Shortest travel time to Japan"
Cons: "OLD PLANES Touchscreens won't 50% of the time"

Pros: "Customer service was awesome and the food was good"

Pros: "staff was pleasant, friendly and helpful."
Cons: "turbulence was awful."

Pros: "The boarding was efficient. Cabin and lavatories were clean."
Cons: "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."

Pros: "Premium economy is marginally better than economy in terms of seat."
Cons: "Probably worst food ever on a flight. Crew, from Hong Kong, struggled with either Jaoanese or English."

Pros: "This complaint is more targeted at American Airlines, which handled the New York Washington leg of the trip. They provided free food such as sandwiches and drinks at the gate due to the 2 hour delay."
Cons: "Red eye flight delayed for 2 hours. Then delayed another hour on the runway. No in-flight enternmaint, which would have made it bearable. Descent into Washington Reagan National freaked me out because the plane was flying eratically while being so close to the ground and recognizable landmarks."

Cons: "When I bought the basic economy tickets and it felt like they intentionally on every flight had us in the same row but not next to each other. It was bizarre because in planes with 2 seats on each side they put us one on each side. Then they put us in the middle when there were 3 seats and separated another husband and wife in our same row. I an chose other airlines that seat us next to each other without paying 30$ more per seat per flight. I am a mileage plus card holder too."

Pros: "Crew was fine"
Cons: "My flight was delayed 2 hours"

Cons: "It was canceled. Minimal customer service"

Pros: "Entertainment was plentiful. Impressive library of movies."
Cons: "The noodles for breakfast were way overcooked and tasted awful."

Pros: "When it finally took off the flight itself was smooth."
Cons: "Plane was delayed coming in, then we were told we were waiting on catering. Then it became a weather issue. Then we boarded. Weather got worse so they took us off. The second time we boarded and were told we’re waiting on catering who wasn’t on site then had to go through airport security. After 3HOURS , we were asked to leave the plane. For rebounding the next morning with no explanation. The next morning the flight was delayed an additional 3HOURS. We were never given food in all this time of a wait. This became an 18+ hour delay. We definitely missed our connection and they rebooked it."

Pros: "Comfort and way treated"

Pros: "Attentive crew, communicative pilot, early arrival. Not bad."
Cons: "The usual. Not being packed in to the plane like cattle would be nice, and I believe they used to serve actual food before the big airlines formed their monopolies. At least this flight was on time."

Pros: "Everything was on time and all the staff were professional and friendly"

Pros: "The entire experience"
Cons: "Food ok"

Pros: "I liked finally getting where I was trying to go."
Cons: "I didn’t like everything. We were approximately 4 hours late. And the flight crew was not very warm and considerate of the fact we were so delayed."

Pros: "Very helpful crew"

Pros: "Lots of space"
Cons: "Ground agend kicked over my kid’s milk. Stewardess spilled coke all over my wife’s tray and then spilled red wine all over my arm. Seriously."

Pros: "The flight was very full and sitting in economy made it very comfortable for a 16 hour flight."
Cons: "Senior flight staff were very rude except for the one gentlemen. We did not receive our vegetarian meals."

Pros: "The crew members were very professional and helped me find a place to store my carryon so I️ did not have to check it in. Also the meals were great and follow with mango sorbet and bottle of water."
Cons: "The back of the plane was very loud and noisy due to the engine."

Pros: "I had a good amount of time between each flight, every plane was waiting at the gate when I arrived, every flight arrived early."
Cons: "Free entertainment on the TVs would have been nice, but the United App Entertainment is good tool."

Pros: "Nice staff"
Cons: "Small uncomfortable seating and comfort in general. Terrible WiFi"

Pros: "For a coach flight almost 16 hrs, this was a great flight. The crew helped make it a pleasant flight."
Cons: "The crew."

Pros: "Flight was on time."
Cons: "Food has become terrible on United flights. Lots of room for improvement."

Cons: "Pre flight plan dealing with frost,fueling was terrible"

Cons: "Crew is like very impolite for passengers"

Pros: "Price"
Cons: "Food"

Pros: "Average service. Though I've had better fir international flights"
Cons: "Most of the entertainment systems didn't work. The ones that did were very slow"

Pros: "Nothing"
Cons: "Spent 5 hours in the airport only to be cancelled at the last minute WITH NO OPTIONS to get home. They stranded us. Won't fly United EVER AGAIN."

Pros: "Customer service was very professional even after dealing with MANY delayed customers."
Cons: "First leg delayed as was the flight getting there. Had to rebook flying all night on 3 flights with 2 children. My daughter saw that second original flight out of San Francisco was also delayed. We went back to customer service and got back on our original flight arriving home later than planned but if we hadn't of noticed it we would gave been 4 hours later getting in and transferring from 3 planes. Blamed on sf construnction...why would you 's hedule a flight into an area that is under construction. Huge delays of all planes really made me wonder what the heck united is doing. No confidence!"

Pros: "Very nice flight attendant!"
Cons: "They must have changed my seat multiple times. Originally i was given the first seat. Then changed to 11d. However when i scanned my boarding pass the lady indicated i was in an exit row. 11d was of course occupied. So i moved from seat to seat in the exit row (8) until i finally got the only empty seat which was presumably mine."

Cons: "Very little space. Travelled economy on other flights with much more legroom and space."

Pros: "I liked the extra room economy plus afforded me. It was a long flight, no real complaints. What can you expect from a 16 hour flight."
Cons: "No major issues or concerns"

Pros: "Safe and sound! Good crew too. Both plusses"

Pros: "New airplane"
Cons: "Good tray in economy very small, didn't have my choice for food so stuck with chowmein, not good"

Pros: "I was not pulled off the plane."

Cons: "The day we were to return to San Francisco United cancelled our flight making us scramble to get another flight. Thank goodness for Alaska. They got us a return flight and went to Seattle instead of San Fransico. United and San Francisco is a joke. Never again."

Pros: "Smooth ride."

Pros: "Our flights were on time."

Pros: "Nice staff"
Cons: "Delayed"

Pros: "The crew were polite and helped to assist the passengers who has the same seats."
Cons: "The entertainment on board was limited, shoddy, and frankly disappointing. Why you are asking customers to download the United app instead of providing onboard entertainment like almost every other airline in the world is unknown to me. In comparison with other airlines (particularly airlines in Asia), it was downright egregious. The airlines top people obviously have no interest in providing any comfort for the those who are unwilling to pay the extra money. I do not understand why the airlines believes people should have to pay for their own meal on a 7 hour flight when they've already shelled out the money for the flight. In addition, why should I have to pay an extra $89 for a so-called premium aisle seat? It's completely inexplicable that the state of all airlines in America have fallen to this level."

Pros: "Not much"
Cons: "terrible food mediocre service no overnight snacks in a 15 hr long flight no personal entertainment system; with bad movies playing on a large screen making it impossible to get any rest poor drink service"

Pros: "Getting on and off was easy."
Cons: "Small plane bathroom sink water didn't work."

Pros: "I like how polite the staff were."
Cons: "There was literally one person who controlled the flight, from check in to guiding the taxiing plane. It was so bizarre"

Pros: "All of the services.crew is friendly.the pilot is very good.we have a smooth landing."

Pros: "The service was good"

Cons: "The food was horrible. Even legroom in economy plus was cramped."

Cons: "Flight was delayed for more than two hours. Entertainment was working intermittently."

Pros: "It was quiet."
Cons: "The stewardess needs to speak up. Had no idea she was talking. The tsa agents at the Redmond airport were horrible. I know what a pat down is and that was no damn pat down. They kept wanting to thoroughly check me like I was some kind criminal or something. I think it was because I'm Mexican and all the agents were white. Super annoying. The snack was stale. Just stick with peanuts."

Cons: "The flight was delayed over an hour and a half. My girlfriend took the same flight the day before, and it was also delayed over an hour and a half. Once I can understand, twice in 2 days though?"

Pros: "The crew was friendly"
Cons: "It was delayed three hours. The space was cramped. The food were horrible. There were no individual tv screen or outlets to charge electronic devices."

Cons: "Everytime I was about to board there always seemed to be a problem with the flight it didn't even miss. Having so many problems caused delays. When other people including myself had other connections to get to and made me run through airports and I actually missed a flight and instead of taking one direct flight to Puerto Rico I had to take two more flights."

Cons: "The person next to me was very large. Large enough that they should have paid for two seats. You never would have known there was supposed to be an armrest between us. He was big enough that he pre- boarded with people with disabilities and had the armrest folded up when I sat. He spilled over on to my side and had some of his weight on me. I was pushed out into the isle enough that the attendant rammed my knee with her cart. I was keeled over the isle armrest I develope shoulder and back pain."

Cons: "Late by almost an hour"

Pros: "Nothing!"
Cons: "Get on it United, hot weather is not a good reason for a twelve hrs delay, hot temperatures didn't come last minute and this flight was not the only one flew out from the airport."

Pros: "Flight left on time crew friendly and attentive"
Cons: "Long flight could not get a diabetic meal !"

Read more about Japan Airlines
COVID-19 information

Safety measures for airlines flying from Redmond to Hong Kong

Airlines flying from Redmond to Hong Kong have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Redmond to Hong Kong

Mandatory masks

Masks required on board, masks provided on flights from Redmond to Hong Kong

Social distancing seating

Middle seats unavailable to book on flights from Redmond to Hong Kong

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Redmond to Hong Kong

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