Pros: "Friendly crew Good food"
Cons: "If alcohol is served on a short flight I recommend getting through drink service faster. I did not appreciate getting my beer at the end (because I was at the back of the plane) and 5 minutes later the crew asking for it back because we were landing soon."
Pros: "Great entertainment selection and friendly crew"
Cons: "Headrest on the seat, and my seat would not lean back"
Cons: "Three hours trapped on the plane before it takes off is simply too many, even if there is weather."
Pros: "Comfortable easy flight! The attendants were all very friendly and helpful"
Cons: "Maintenance delayed take-off"
Pros: "The seats were comfortable and the leg room for a 5 ft 10 inch man was fine in the main cabin. Pre ordered food and that was good."
Cons: "If people understood how to get off the plane"
Pros: "The crew was excellent and boarding was a cinch. I volunteered to check in my girlfriend and I's bags and the process was very easy."
Cons: "Compared to other airlines, I think their food and beverage service was a little lacking."
Pros: "Premium class has great legroom on 737-800. Crew was friendly. Seats were comfortable."
Cons: "The restrooms on the 737-800 are tiny and cramped. The landing in Boston was quite a jolt."
Pros: "there was nothing to like. A few hours before the early morning flight Alaska cancelled the flight and rebooked us fir a flight 12 hours later. Their phone is off during the night and we had to go to the airport in the middle of the night to get a flight that would get us to our cruise on time. A"
Cons: "use something other than Alaska and it will be better"
Pros: "Onboard crew were ok but the gate staff were a bit sassy and rude."
Cons: "Customers service training for gate agents."
Pros: "When I arrived at check in I did the whole kiosk bit and got my boarding pass. I had a question so I spoke with the nice woman at the counter and she got me a roomier seat ( I’m 6ft all legs). It was actually a mini upgrade that included a free drink and snack. Free of charge. Do things like that even happen anymore? Considering I had just been through a death in my family and was mentally miserable ( she had no idea) she must have picked up on it. BEST FLIGHT IN YEARS. Thank you. Customer svc is everything."
Pros: "Staff was nice and quick boarding."
Cons: "Was not assigned seats until check in at the gate and was seated at the very back unable to recline the seats."
Cons: "Flight from PHL to PORTLAND delayed 3.5 hrs due to weather... ok that’s a safety thing. But then the pilots couldn’t fly us to Portland due to shift restrictions. Told us they had to stop in BOISE for fresh pilots and no one was leaving the plane. Got there and they made everyone get off the plane and take their belongings with them. Meanwhile since we already missed our connecting flight from Portland to Bellingham they rescheduled us from Portland to SEATTLE to Bellingham later that night but while stopped in Boise we managed to get on a flight directly to Seattle and our son picked us up there instead of Bellingham. We were told our checked bags would go to their tagged destination so we drove to Bellingham to collect them. Not so. Luggage is missing."
Pros: "I liked being able to carry on my bag that I purchased from the airport just so I wouldn’t have to check a bag. Spent a good sum of money doing so."
Cons: "Checking my bag just so the airport could charge us more money."
Pros: "The crew were great, security at the airport took over an hour to get through so I arrived at the gate 10minsbefire takeoff. The crew were great in getting me on board and checking my luggage was still there t"
Cons: "They pack you in like sardines and we as customers are supposed to like this. The seating sucks, the leg room sucks. My Hawaiian flight was great, great customer service, seating and leg room was great. If I could have and should have flown Hawaiian instead of Alaska. I like Alaska Airlines but truely the plane I was on was old, crowded and hated the flight. Alaska could step up to the plate and provide a better experience. If I gauged my experience on Alaska through today's flight I would never fly them again. Really Alaska I know you can do better."
Cons: "I didn't make it because the flight to LAX was late and despite being told by an Avianca employee there was a later flight from LAX to PDX (at 11:45 on AlaskaAir) which I would be put on, once I arrived I was told I was on a 6 AM on Delta with no arrangement to get me a hotel or anything. I bought a separate ticket on that 11:45 flight on Alaska Air to PDX instead. Extremely unhappy with this service and will never again use it. I will also tell everyone in my social circles, in person and online, to stop using it."
Cons: "The flight was 4 hours late-when I got to the gate they announced they didn't know where the plane was coming from San Jose. Later they said it hadn't left. They gave us vouchers for dinner which I appreciated."
Pros: "Usb port to charge your electronics!"
Pros: "It got me from redmond to Portland in one piece."
Cons: "Crew was straight up rude. Flight attendant refused to talk except to say goodbye to people leaving the plane...."
Pros: "I love the upgrade option to Premium class and the snack box that comes with it is great! Staff was friendly and efficient."
Cons: "Only one thing: when using the kiosk to get my boarding pass and upgrade, it doesn't specifically state to insert and quickly remove my credit card, so I'm waiting waiting waiting and nothing is happening and I start over and still nothing, so I go wait in line at the desk that solves problems only to learn that small detail and then the clerk said he couldn't take care of it for me and sent me back to the kiosk! What a pain! I'm sure I'm not the only one this has happened to. How hard is it to put clear instructions on the screen? please and thank you!"
Cons: "It was very difficult to hear the boarding calls."
Cons: "Limited choice of movies and my movie discontinued part way through and I did not have time to replay."
Pros: "Everything about the flight was pleasant. The crew were friendly and helpful, the flight was smooth and ran on time. I liked the organic snack box. I would definitely fly Alaskan again and recommend it to my friends."
Pros: "Quick, easy, clean"
Pros: "My favorite airlines, great customer service everyone's always nice. I appreciate the free bags for military and their families thanks so much for your hard work.."
Cons: "I wasn't able to fly Alaska Airlines due to storm in Washington DC. My first flight American Airlines from Charlotte to Washington DC was cancelled. The second flight Alaska Airlines from Washington DC to Portland was delayed, but I never flew. I got a direct flight from American Airlines from Charlotte to Portland instead."
Cons: "Got to the gate about 20 min before flight. The gate attendant got a bad customer service attitude when I questioned why we couldn't board flight. We were a little late because our flight from Taipei was an hour late. She did schedule us at 6 am on another flight which made an interesting (painful) night with 3 boys under the age of 6. Nowhere did it state that boarding was closed 30 minutes prior to the flight. Bad experience - late night ...small kids... no food or drink available...surley gate person..no notice of the boarding policy...just a very bad experience."
Pros: "Staff were friendly and forthright when asked about the flight and the delays."
Cons: "The 2 hour delay and talking to some passengers who had been delayed from the day before; all from mechanical issues. Also the gate people did not announce a change in the gate until they were actually in the process of boarding. That is pretty short notice."
Pros: "Very nice attendant"
Pros: "The prices were decent and the personnel at the airport check in counter were friendly and helpful. The flight was short but it was nice to have the seat-back chargers to recharge my phone."
Cons: "The onboard crew seed a little stiff. They were very selective - the two flight attendants in first class & coach - with whom they greeted good morning / hello. I watched this from my seat in disappointment. I needed to ask for a seat extender as I'm currently recovering from surgery and needed a little room around the bandages and I had to ask several times even though there was not a lot of pre-flight activity. They were standing around in the aisle. I make note of this type of behavior because I fly frequently for work on a variety of airlines and this is my first experience with Alaska Air."
Pros: "The customer service got us on the next available flight. Didn't charge us for our baggage (which they could have). Staff were helpful and realized that we were bone tired (after being awake for over 30 hours). Flight was easy. Crew was nice. Easy access to baggage when we got to PDX. I love Alaska Airlines!"
Cons: "Nothing. They got it all right."
Pros: "We arrived home early."
Cons: "Agent wasn't there so we couldn't get off plane. But we were early so no problem."
Pros: "My mother took a flight from DFW to PDX last week. She is elderly and handicapped. She marveled at how well she was treated and how well she was taken care of. All her needs were met and she arrived tired but not in pain, which was outstanding! Thumbs up!"
Pros: "Free wi-fi and movies on own device on the way from PDX-SFO but it did it work as advertised on the way back."
Pros: "What did I like about my flight?...Not much! Was not allowed to pick seat assignment during reservations.Called two days before returning for seat assignment...Told must do at airport day of. Arrived at airport 6 hours early day of and was assigned 31F (only32rows) tried to change as I really wanted near front, isle seat... was turned down but guy and wife in line behind me changed thier's from back to row 6.... I endured 31F surrounded by sick coughing, sniffing, snotty nosed, sneezing people and crying children for next 6 hours...I've been back almost a week and just now feeling well enough to venture out...I will never travel Alaska airlines if they won't give me an acceptable seat assignment... Hawaiian Airlines trip there was wonderful!"
Pros: "Ground and in flight crew was very friendly."
Cons: "Flight was 4 hours late because of a suddent issue with the designated pilot's health but then they also gave me a good discount coupon."
Pros: "Plane was a brand new 737 that was delivered in 2016. It had very high-tech LED-based mood lighting, which gave off a soft glow yet still allowed people to sleep if they chose. Flight boarded efficiently, departed DFW on time, and arrived in Portland on schedule. Service from the crew was pleasant and prompt. I like the new style of power outlets in every seat that Alaska uses. You can plug in a laptop or other device using a standard plug, and they also have a USB outlet for charging phones or tablets. Would fly again."
Cons: "There wasn't really anything I disliked, but I did not try the on-board food or entertainment during the flight."
Cons: "I had a hard time logging onto the wi-fi. It was my first time flying Alaska Airlines, I don't know if I needed an account or if the wi-fi was complimentary, would have been nice if the flight crew announced the amenities prior to take off."
Cons: "Here's how my 1 hour direct flight to Portland went: delayed 4 hours, delayed 1 hour and turned into a layover flight, ten in Seattle it was delayed 3 hours because they couldn't get the right light bulbs to replace on the plane. The 1 hour trip turned into a 12 hour trip. I could have taken a car and driven there in the same time."
Pros: "Nice seats and new decor, very comfortable"
Cons: "$7 for a cheap glass of wine? What a rip-off."
Pros: "The crew is genuinely friendly and helpful. It was a very short flight so there is not much to note. It was on time, and I caught my connection easily. I am very glad they serve the Redmond Oregon to Portland route."
Cons: "This does not apply."
Cons: "Flight was downsized from Charlotte to Salisbury. I was fortunate and was able to get a seat on the flight but felt bad for those getting rerouted. It was troubling that so many people had to be rerouted due to the last minute switch of an aircraft and one that was smaller to boot."
Pros: "Cabin crew was good and tried to provide for as much comfort as possible for a long trip. The pilot apparently tried to select a route that provided the least bumpy ride and his comments as to where we were was appreciated."
Cons: "Cabins have gotten a lot more cramped since the last time I flew, it's a good thing we're not very big people."
Pros: "Plane was clean, Mediterranean snack box tasted great and my Jack on the rocks was almost perfect. Put it in a real glass and I'd feel like king of the world."
Pros: "Over all Alaskan airlines does a great job."
Cons: "The boarding process was very sloppy. The boarding person made very little to no announcements regarding boarding procedures. He then made everyone who had lined up in general boarding line exit the line and then finally turned on the sign that said preferred boarding. Then the same thing happened again. He could have saved all of us and including himself lots of frustration if he had just made an announcement regarding the boarding process with directions when he was about to start boarding. Everyone was left without clear directions. Big let down to start my experience with Alaskan airlines."
Pros: "Easy boarding, polite people"
Cons: "I didn't get TSA pre applied--I associate this with buying the Alaska airlines ticket through Delta. They merged my first and middle name into a single long name that TSA didn't recognize."
Cons: "again I missed the connection in seattle. AK Air did book me on the next flight. that actually was also too fast of connection. after it took 45 more minutes to get secure and leave the international baggage re-check in seattle. I had to run like the wind to make the later flight. next time I walk slow and just let the flight insurance company pay for a hotel and morning flight. screw these on-line reservations. the airlines are NOT code share, they have zero reason to help a person connect and don't. so I will use a REAL travel agent next trip for a real code-share connection all the way."
Boarding stuff was bad!!!
25 minute flight. Crew was friendly and competent.
The departure was delayed by more than 30 min. Late arrival. Crew was fantastic!
The flight was cancelled without any notification at the last minute, causing a scramble of insanity as they rebooked all of us on other carriers. We’re standing in line waiting to check bags, kiosks not working, attendants don’t have any information.
Pros: "The crew and seats were both great"
Cons: "HAving live TV would have been great."
Pros: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Cons: "The flight was too warm."
Cons: "Food was terrible. Paid for first class, expected something better than coach. Our food choice was a ham sandwich, there were better choices but the crew took them for themselves so nothing left for the 1st class passengers. Similar situation on our eastbound flight the week earlier. I doubt if Delta knows or cares that this occurs. After paying more than twice the coach fare, we expect something better than a ham sandwich on a coast to coast flight."
Cons: "More communication on the flight delay"
Pros: "New long haul service is a real improvement in quality"
Pros: "The crew on both legs of our trip were nice and accommodating."
Pros: "New plane, friendly crew."
Cons: "Departure time"
Pros: "Just fine, beverage service was friendly."
Cons: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Cons: "Seat assignment with Economy ticket."
Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Pros: "Crew ok . Seat not so comfy"
Pros: "The crew was very friendly. Boarding was quick."
Cons: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Cons: "Crew did not make passenger in front of me bring his seat back up for landing."
Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Cons: "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."
Pros: "How does one describe spending 10+ hours in a metal tube approximately 18 feet wide at 30,000 feet with 300 of your closest friends breathing the same air while having the seat in front of you pushed back so you cannot adequately see the passenger monitor because it's too close to focus on as your knees are under your chin? Flying in "steerage" is not comfortable as humans get larger and airplane seats get squeezed smaller. Please unsqueeze! Cabin crew members were excellent. Other than that, Europe was great!"
Cons: "See other side."
Pros: "On the fight back I had enough space; good service; fine food. Great trip. On the way to Amsterdam, I sat next to a very overweight woman and her body hung over my seat. I couldn't move around enough and I ended up with a trigger point problem which immobilized me for 3 days and kept me from sleeping at night. It was very disappointing, since this was a family visit trip."
Cons: "See above!"
Pros: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
Cons: "Overhead bins a bit small on this older 767-300"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Pros: "Easy, fast boarding. We arrived early too."
Pros: "Entertainment was good and staff was pleasant"
Cons: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Pros: "I dont like that you change my flight and I have to wait 8 hours at the airport to flight to Mexico City"
Pros: "clean. friendly. decent snacks."
Cons: "warm cabin. small seats with no head support. not enough drink cart passes."
Pros: "Great entertainment, comfortable seats."
Cons: "Middle seat with zero chance to switch."
Pros: "Wi-FI available (although I didn't use it)"
Cons: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Pros: "The crew has a good vibe, makes for a pleasant trip"
Cons: "First time for me to have delayed baggage, made me think that somebody is not minding the store."
Pros: "Staff was friendly, and we got there safely"
Cons: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
Pros: "Food was OK, ice cream at mid-flight was my favorite thing. I liked the choice of movies. Drinks are also good but why not include pure cranberry juice? It goes great with vodka."
Cons: "Boarding is ridiculous. Everyone who is not some kind of VIP is asked to line up and is treated like cattle. 5-feet tall woman holds above her head a sign with the zone currently boarding. Nobody can hear or see anything. Why not use the big LCD displays at the gate??? In the plane they had to restart the computer system as some TVs were not working and it took longer than they said. Toilets were kind of stinky and I could smell them from my seat on row 26. Blankets are way too thin for the blasting AC."
Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Pros: "Entertainment is now free."
Cons: "This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The attendants were pleasant and even fun. I have allergies and requested a special meal on all legs. No problem on the first three flights. All attendants approached me to confirm my allergy and the special meal. They were very polite. But on this flight, the attendant didn't speak with me about it at all. She tried to give me the regular meal. When I explained I needed an allergy free meal (mind you this was first class), I was told I could not get it and got no apology or other accommodation. Her attitude was take it or leave it. I found this interesting since on two of the other flights an announcement was made about another passenger with an allergy to peanuts so no one could have them on the flights and the attendants were very concerned."
Pros: "Loved everything, the meal was good, spacious seats and friendly staff."
Cons: "One of the men working the desk at the gate was rude & condescending to me. The other gate agent who was having us board (he was an ethnic man) was friendly & excellent."
Pros: "Pilot was hot."
Cons: "4 hour maintenance delay. Arrived at 2 am, after boarding a different plane."
Pros: "Ditto from above"
Cons: "Ditto from above"
Pros: "Flight was the best we sat right behind first class so it wasn't a long wait to deplane. In flight entertainment was great to with a wide selection of movies to watch"
Cons: "Nothing was bad about the flight sorry"
Pros: "Great crew and aircraft"
Pros: "Arrived on time"
Cons: "No food. Only snacks and very good snacks"
Pros: "Again, despite poor flight schedule I made it on my connecting flight and it all worked out in the end."
Cons: "Again, Kayak should allow at least 2 hours of transfer time when booking flights through LAX. I had to go from one terminal to another AND go through immigration and security. In order to make sure I had enough time to make the connecting flight, I didn't check in my luggage which lead to me having to minimize liquids and pastes in my luggage (no vanilla extract or tequila). Also while making the transfer I felt rushed and stressed out. I might search for tickets using Kayak but I would not buy tickets directly from Kayak if my route involves a transfer at an airport that I am not familiar with."
Pros: "On time and very smooth boarding"
The boarding was delayed due to crew being late.
American Airlines customer service was extremely poor. They canceled our flights multiple times. Then put us on standby trying to get on flights instead of booking us on a confirmed flight to get us home. So flight after flight we kept our hopes up just to be disappointed and stuck from a connecting flight. We had never been to Dallas so we were sleeping on the floor at the airport waiting to get home.
Pros: "waited for us. We were late from Yuma"
Cons: "The head phone jacks were loose so watching a movie was extremely difficult. The aisle is so small you can’t even walk down it without bumping people who are seated. It seemed like none of the crew wanted to be there."
Cons: "The flight attendants were friendly, watched a movie, thanks for the ear buds to listen to the movie. There was a lot of turbulence but I feel our pilot managed it very well bringing us in safely and smoothly as possible. I can't think of anything that could have been improved on."
Pros: "On time, crew was nice."
Cons: "Seats are too tight. Board from the outsides in, not front to back. Windows seats in the back go first (after first class, ADA, etc), and fill the cheap seats back to front. As it is, literally everyone with an aisle seat ends up on first and overheads fill before people have a chance to know, requiring a lot of against-the-flow foot traffic and delays pushing away from gate."
Pros: "Good crew"
Cons: "The boarding process was terrible. The boarding time changed every 5 minutes"
Cons: "Inflight Wifi was spotty"
Cons: "boarding time, delayed for 3 hours"
Cons: "Cabin temperature"
Cons: "Need to have handheld device to watch entertainment. Terribly uncomfortable. Delay getting out of Dallas."
Cons: "the bumpiest, harrowing flight ever"
Cons: "I had very bad emotions sickness from London to Dallas TX. After I got on the plane I asked one crew member if I have any chance to switch the seat to sit by the bathroom because I am very sick, but seems no one cares. They said there is nothing they can do and tell me to get back to my seat. The whole fight I was sick. It was a horrible no crews member were asked me how I felt. No crews member checked me if I were ok. I had fever and so sick. There were late. I never have any bad fight like this forever."
Pros: "Good service in-flight. Pretty comfortable seats and decent in-flight food/beverage options."
Cons: "Crew was slamming overhead compartments before take-off and would ignore questions from passengers. Late take-off, very late gate change and late arrival. No help from crew on the plan to get bags taken care of so boarding took forever."
Pros: "Nothing - except getting my seat upgraded from the 'claustrophobic zone'."
Cons: "Having to wait 5 hours for the flight as my FRA to DFW flight arrived late. I had been up over 26 hours already and was struggling to stay awake prior to the flight. (My day didn't end until I'd been up more than 32 hours.) Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time. Headphone jack had a very poor connection. Plane was dirty."
Cons: "We still haven’t left Dayton."
Pros: "Crew was nice and professional."
Cons: "Freezing, one hour wait on the tarmac before takeoff meant one hour delayed arrival. No TVs in seats, no meals on six hour flight."
Cons: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."
Pros: "The pilot was very apologetic about being delayed but we were able to catch the flight because it was delayed for about more than 2 hours."
Cons: "It was cold in the beginning of the flight. We were delayed at the first flight and when we got to the gate there were no one available at the gate to check us in. We had to go to customer service to get on board."
Pros: "Got to see The Shape of Water from DFW to PDX in advance of the Oscars! Nice clear image and sound. Thanks American, you've upped your game from a few years back!"
Cons: "My check in bag it’s lost got wrong boarding pass even when I told them I had electronic boarding pass on my phone. Really disappointed with this."
Pros: "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."
Pros: "Everything, crew, plane was clean, service was better than the previous international flight. Nont"
Pros: "I liked the way the Pilot (Captain) addressed the passengers before and after the flight."
Cons: "The wait at the customer service counter in the terminal at LAX."
Pros: "I like how quick and efficient the boarding and check in process was."
Cons: "I just wish that if I paid a little more for seats I should get more comfortable and roomier seats is all. Don’t make the seats sit so upright."
Pros: "Nothing. Had a family emergency"
Cons: "I had a family emergency and had to buy a ticket to Pittsburgh to get home instead of going to Portland."
Cons: "American completely missed the mark. AA did not successfully change our reservation when the initial leg of our trip was delayed by an hour due to a fuel issue, which caused us to miss your connection in Chicago. Since American partners with Alaskan Airlines, American should have changed my reservations with regards to Alaska Airlines, but they failed to do that. I stood at the Alaskan Airlines counter as the plane left the gate with our empty seats because there was not a ticket. American Airlines did not change a reservation successfully and so although we had boarding passes with our names and seats and the flight number, the plane left without us. I was stranded and Seattle airport at midnight with a child and an infant with one diaper and one bottle left and it was a terrible experience with American Airlines. I do not recommend flying American they cannot get it together when problems happen with delays."
Pros: "We really enjoyed our flights with American Airlines. From the counter to the stop on the plane everyone was great to work with and very friendly"
Pros: "The agent at the desk helped seat us together after our disastrous 1st flight. Crew was friendly & upbeat, great service."
Cons: "Old plane No entertainment No place to plug in/charge devices."
Pros: "I slept the entire duration."
Cons: "This was the coldest plane I've ever been on and they didn't offer blankets for their passengers or turn down the AC. I asked for a blanket and they told me they'd provide me with one and never got back to me. They ignored me the rest of the flight. Shame on them for not providing something so standard as a blanket."
Cons: "The flight was delayed little by little up to two hours then finally we board the plane, everyone is seated and then they cancel the flight."
Pros: "Efficient boarding. Decent communication during delay of previous flight (delay of 4+ hours), friendly and helpful crew on the delayed flight."
Cons: "Dirty plane. I had to clean my own seat with a wet wipe and some paper towels. Previous AA flight delayed by 4+ hours causing a missed connection."
Pros: "Comfortable first class seats for a regional airline, although no food or entertainment. Flight attendants were great, very friendly and they checked up on us often. On time departure and early arrival. American Airlines has always been great for me. Will be back"
Cons: "No food in first class, but it was only a 2 hr flight on a regional"
Pros: "Boarding was very quick, they called the groups quickly with no lag time in between."
Cons: "I think this was the most cramped airplane I have been on. It was so uncomfortable and I would think that they would take this into consideration since it was a red eye flight."
Pros: "The trip was on time and with no issues flying. I really enjoyed the ability to watch a movie...this was AWESOME!"
Cons: "Wow, the seating was VERY tight and I was happy for the TV screen in front of me to keep me busy. All the inflight interruptions on the movie I was watching."
Pros: "All connections-smooth"
Cons: "Only airline we flew that didn’t have pre boarding for families with small children."
Cons: "There is no legroom in coach. I am six foot seven and my knees cram against the seat in front of me to the point my legs go numb."
Pros: "Amazingly, the flight wasn't full and the stewardess let my wife, 2 month old son and me have the last row."
Cons: "Entertainment on AA is sub-par"
Pros: "We moved due to job change and American would not work with us to Change a reservation."
Pros: "Wrong airline, sent me to wrong gate, almost missed the flight. If I wasn't lucky enough to need a wheelchair, I would probably still be in Phx! Not happy at all, to say the least. I had to grease the palms of about 7 different wheelchair pushers. A bad day all around."
Cons: "our flight was delayed, and no other options"
Pros: "On schedule and met all my expectations."
Cons: "No complaints."
Cons: "Boarding seemed extremely unorganized. Crew skipped group 2 when calling groups to board, resulting in a mad rush."
Pros: "Flight was on time."
Cons: "My luggage was lost!!! People were sympathetic but no apologies or compensation Also, we were forced to pay extra for our seats before we were able to print boarding passes. My husband and I were not able to sit together which was upsetting to me."
It would have been nice to leave on time not 10-20 min late. Also leaving my checked bag in Denver and the counter lady not being able to tell me why or when I’d get back.
NIce to have WIFI on Board
Pros: "Staff was very nice"
Cons: "Flight delayed, again. Blankets smelled molding or worse."
Cons: "It was canceled. Minimal customer service"
Pros: "Liked the option of multiple snacks rather than being restricted to pretzels."
Cons: "The seat cushion was not very comfortable--like it was squished from having been sat on several too many times."
Cons: "The seat that don’t recline have a very poor posture to begin with. Flight was delayed and didn’t depart for a while."
Pros: "The crew was great and the landing into Denver was very smooth."
Cons: "I miss the good old days where Captain X tells us what’s seeable out the window!"
Pros: "We upgraded to 1st. Ontime departure and arrival."
Cons: "Waiting for bags."
Pros: "The entire experience"
Cons: "Food ok"
Cons: "Getting to San Francisco flight was canceled, make a line for 3.30 hours to let us know what they were going to do with us, they give the place to go at 3 a.m with not directions were to take a bus , later someone come and told us the bus stop running at that time and I have to go upstairs to take a taxi, I was alone and not use to be alone at that time never in my live I had to pretend I was afraid. Of course the hotel only take you until 12pm so I spend so many hours in the airport waiting for re ticketing they told us to be at 6pm we wait and I got my ticket leaving at 9.45pm but the crew come one hour and half late. From Panama to Lima flight was late . I had a conference very important to be Saturday morning, I lost my investment and relationships with the company I was going to start a business there excuse was they couldn’t relay on my punctuality, honestly. I got there more than a day and half LATE. If you ask me how was my trip I will tell you horrible and I can’t recommend anybody, this company doesn’t have any personality at all"
Pros: "Easy boarding"
Cons: "Everything but the easy boarding. Horrible comfort level to the point of wishing I could have hurled myself out of the plane."
Pros: "airplane was good"
Pros: "Not much."
Cons: "The flight was delayed. The in flight entertainment didn't work on my iPad. Apparently I needed the United app. It would've been nice to have been notified of that before I got on the plane."
Pros: "Overall service"
Cons: "Couldn't sell us snack during regular service (we were at front of economy cabin) and had to wait to almost end of flight."
Pros: "Our flight was 20 minutes lite but the flight crew was Great at letting us know what was going on."
Pros: "Fast flight, friendly crew"
Cons: "1. The flights within the US and Canada was delayed. 2. The United Airline staff in San Francisco told me to pick up my luggage when I get to Seattle despite of the fact that my final destination was Vancouver. I questioned the staff about this ata this seemed odd, but he insisted that I pick up my luggage in Seattle. Upon arrival to Seattle I went to the baggage claim area to find out that my luggage was already put through to the connecting airline to Vancouver. This resulted in me having to go through a long line of passengers to do all of the security checks again to enter the international airport gates. This almost resulted in me missing my connecting flight to Vancouver. The only saving grace was that the flight was delayed by another hour. 3. Changes made on my connecting flights were only given to me during my check in at Auckland. My previous booking was Auckland -San Francisco - Portland - Vancouver. The boarding pass I was given in Auckland omitted Portland and was changed to Seattle. I was never informed about this by United Airlines. 4. United Airlines website NOT allowing me to log in using my e-mail."
Cons: "That the flight was delayed."
Pros: "Very nice flight attendant!"
Cons: "They must have changed my seat multiple times. Originally i was given the first seat. Then changed to 11d. However when i scanned my boarding pass the lady indicated i was in an exit row. 11d was of course occupied. So i moved from seat to seat in the exit row (8) until i finally got the only empty seat which was presumably mine."
Pros: "The captain was communicative while we were experiencing turbulence and the flight was relatively quick."
Cons: "I received different info from every united employee I spoke to. Myself and others on both my flights were frustrated by the fact that our gates were so far from each other and we had NO time to get to the next one because the first flight took so long to taxi. And then they treated us like children as we were trying to get our "carry on" items. Overall NOT a good experience."
Pros: "We arrived safely at PDX"
Cons: "We left 3 hrs late, arrived very late at night, I did not get home until 2 a.m. There was no apology. There were no plugs for computers in the back of the plane and I got stuck between a fat person to my left and a fat person in front of me who leaned their seat back as far as possible. It was hideous."
Pros: "N/A due to them rerouting my itinerary."
Cons: "N/A due to them rerouting my itinerary."
Cons: "Never got to do this flight because of the previous flight which is reviewed below: My seat was broken and wouldn't stay in upright position. This really pissed off the passenger behind me. Crew kept telling me to put my seat upright, I kept having to tell them the seat was broken. Old airplane with no in-seat entertainment. they advertise on the seat that you can watch all their entertainment content for free, but then you have to pay for wifi to watch so it's not free then, is it? Every movie or show requires "additional software" so you have to purchase internet to do the download. This is an 11 hour flight, I would have appreciated being able to watch a movie or something without forking out $30. Flight was delayed, so we were low on time to make our connection. I asked a flight attendant twice if we could get help deplaning early or at least get moved up some rows since we were in the very back of a 747 (there were plenty of vacant seats). They said no, and told us that customs would only take a minute and that the other united flight knew we'd be coming and would wait. I don't usually fly united; other airlines typically will actively take steps to help (like moving connecting passengers to the front shortly before landing) if they are the cause of the delay. Customs had only one agent working and we were pretty much last in line so that process took over an hour. Just moving us 10 rows forward before landing would have made all the difference because our connecting flight closed its doors and taxied for takeoff less than 5 minutes before we arrived. They had some united employees guiding and directing a couple of passengers that were going to be late for a connection to LAX, but no help for those of us connecting to portland. Customer service didn't even offer a verbal apology. Last time I flew with united, I also had a terrible experience for different reasons. I did not intend to fly united for this flight, but I purchased tickets through and for Lufthansa, and this flight was regrettably operated by united. Another thing I don't like - the food was horrendous. It was a breakfast sandwich that was advertised as "hot and fresh" on the packaging but was served straight from the refrigerator. I was in the middle seats with one person to my left and two people to my right. Everyone took only one bite and threw away the rest. Just don't bother serving the food if it's going to be that bad, it's very wasteful. I always appreciate a hot towelette after a long overnight flight. United offered no such thing which was a first for me. Regarding boarding: they called us all up to line up in boarding groups and then we had to stand in line for 65 minutes. I have a bad back and had to sit on the carpet to avoid being last in line and not having space for my carry on bag. Would have been nicer if they would have just let us sit in the chairs at the gate in comfort until they were ready to board."
Pros: "I was not pulled off the plane."
Pros: "The crew was very nice and polite. Service was prompt and excellent"
Cons: "Excessively long layovers. I came home with 3 broken ribs and had to endure a 11 hour layover in Japan and another 6 hour layover in San Francisco."
Cons: "The boarding process is ridiculously slow. Why not load from the back row first? Then you wouldn't have 150 people behind one slowpoke. You could cut the boarding process time by 90%."
Cons: "The day we were to return to San Francisco United cancelled our flight making us scramble to get another flight. Thank goodness for Alaska. They got us a return flight and went to Seattle instead of San Fransico. United and San Francisco is a joke. Never again."
Pros: "Nice staff"
Pros: "Due to a computer error there was a slight delay on take off. However, the flight crew bought us a tasty beverage for the inconvience. Kudos to the flight attendant as she had a short amount of time to provide our service and did a wonderful job. Thank you."
Pros: "Boarding was very organized"
Cons: "There were 2 flight attendants. Male and female. The female flight attendant was rude and appeared in a bad mood. And did not offer food to me. I hadnt eaten at all. I was in the very last row. And when the food cart approached she just wheeled right past without asking me. Then we i tried to get her attention she looked annoyed and ignored me. So i just ate ice cubes. It was unacceptable. I could hear her bickering at the other flight attendants in the back. It was so unprofessional."
Pros: "Crew was good"
Cons: "The delay"
Pros: "I asked if I could buy headphones on the plane and they gave me a pair for free! I had the Tapas snack box and it was tasty and I was full afterwards."
Cons: "Only 1 of my 2 large plane flights had a personal TV. I also didn't know I had to download the App to watch free entertainment in light on my personal device so it prompted me to purchase Internet so that I could download the app"
Cons: "Bad cancellation policy. I would've been charged over $200 to cancel a single leg of my journey (no other changes or add'l flight). Would not do business with United again."
Cons: "The plane was fully loaded and sitting at the gate before take off due to a paperwork issue. Finally departed about 30 minutes late. Upon arrival we were held on the plane for another 20 minutes with the fear of "tail tipping". Grateful that we didn't have a connection to make but really astounded. This is an airline, getting people around is what they do. These seem to be poor planning and execution issues (i.e.- not weather related) ."
Pros: "Good communication and polite."
Pros: "Overall okay everything was on time."
Cons: "There was no entertainment, no power outlet on one flight, they charge for access to there Internet. No Tvs on the back of the seats"
Pros: "I appreciated that we boarded quickly. Again the crew was great!"
Cons: "We were assigned seats that didn't recline, and we'd been travelling since 4:30am Pacific time. Flight was full so we were stuck. Our electrical outlet was smashed and unusable to charge my phone, which I needed for sending work emails and contacting clients. I was surprised that there was no free content on the tvs. I actually just wanted to see the map and it required I pay."
Pros: "The crews everyone was caring, respectful, and professional. I don't see anything to improve, they are that good, including the pilots!"
Cons: "I can't think of anything really."
Pros: "Same as above...was put on a direct flight on Alaska. Luggage arrived later in Portland but delivered professionally to my home that afternoon."
Pros: "Loved that the steward did everything possible to make sure that my service animal and I were completely comfortable for the flight."
Cons: "When I checked in the attendant tried to charge my service animal as a pet, even though I called in advance to let united know I was traveling with my service animal."
Pros: "Professional staff"
Cons: "Last minute gate change no notification. Plane was filthy even with 25 minute boarding delay, air coming from the supposed fresh air was full of lubricating oil smell. Seat would not recline as a disabled passenger with ruptured discs in my neck and back, this was more than an inconvenience it was very painful. At 6foot 2 inches tall my legs did not fit between the seats, plenty of foot room not enough space between rows. Miserable is an understatement the pain from the flight will certainly be very real for days after. Never United airlines again I will campaign against anyone flying United airlines!!"
Cons: "I cannot boo up to wifi so was unable to enjoy any entertainment."
Pros: "I appreciated full cans of soda."
Cons: "I tried getting on the stand by list on my phone web browser, but found out later that I was not. This process could be made much clearer and easier."
Pros: "On time and people nice"
Cons: "Everything. Very good"
Cons: "The person next to me was very large. Large enough that they should have paid for two seats. You never would have known there was supposed to be an armrest between us. He was big enough that he pre- boarded with people with disabilities and had the armrest folded up when I sat. He spilled over on to my side and had some of his weight on me. I was pushed out into the isle enough that the attendant rammed my knee with her cart. I was keeled over the isle armrest I develope shoulder and back pain."
Cons: "Late by almost an hour"
Cons: "It was delayed by 3 hrs"