Pros: "Nothing. Terrible customer service; horrible experience."
Cons: "Nothing. Terrible customer service; horrible experience."
Cons: "Flight delayed by 40 mins, then left 40 mins after scheduled even including the delay, no free in seat entertainment and the wifi was broken. Really not a fun flight overall. Also, please Alaska, get rid of that Cabernet Sauvignon that's sweeter than grape soda. Single worst wine I've ever tasted."
Pros: "The crew was great. Friendly and helpful"
Cons: "A 5 hour Departure delay."
Pros: "It was on time"
Cons: "The first class crew were TERRIBLE! They were obviously not happy to be there or be working. Didn’t check back on us, didn’t pick up our empty glasses, and didn’t even say goodbye. Too busy just talking to each other. I assume this was because it was an American flight. I’ll fly Southwest next tim"
Pros: "Great crew, nice service, comfortable."
Cons: "Nothing. Loved it."
Pros: "Seats were pretty roomy in coach."
Cons: "2 hour delay on take off"
Pros: "The flight arrived 30 mins early!"
Cons: "The stewardess did not give me a cookie :("
Pros: "Crew so polite and friendly. Also very accommodating with young man with special needs."
Cons: "A little more food on the 4+ hour flight. Otherwise a great experience!!"
Pros: "Onboard crew were ok but the gate staff were a bit sassy and rude."
Cons: "Customers service training for gate agents."
Cons: "Everything was great WiFi didn’t work but I don’t care, just letting you know"
Cons: "Flight attendant was on phone rather than greeting customers as we deplaned."
Pros: "I always enjoy Alaska but this was another level. I was horribly late and still processing at security with 10mins until take off and the guy at the gate called me to see where I was - gave me mins to make it - which I did - just.. I was traveling to San Diego to meet my family for the weekend - I would’ve been in severe trouble had I missed the flight. Thanks Alaska!!"
Cons: "I was in 1st class and they ran out of breakfast options."
Pros: "Friendly staff but no perks on this short flight"
Pros: "Everything went smoothly and everyone was extremely nice and helpful."
Pros: "The attendants were great"
Cons: "The line of people in the aisle waiting for the bathroom."
Cons: "Horrible the worst first class ever seats were outdated and uncomfortable the amenities (snacks) where just bad they had better snacks in coach . The customer service is even bad as well worst mistake of my life"
Cons: "There was only water served then 30 minutes before landing they served juice. We had to ask if we wanted some of the cookies they are suppose to give out"
Cons: "For the first 1.5 hours of the flight one of the flight attendants was talking bad nonstop about previous customers. Then when we landed there was a passive attitude in her tone when she told everyone to exit the plane quickly because they had a flight leaving right after and needed to clean the aircraft in a timely manner. Overall a poor experience traveling to San Diego Alaska flight 1164 September 12 6:00am departure."
Pros: "I had no problems with my pet"
Cons: "Great flight fast Only thing was I didn’t get my boarding pass for my second flight and I had to go through security all over again"
Pros: "Everything in Alaska’s control went great. The passengers not as much."
Pros: "Nice roomier plane lots of leg room in main cabin"
Pros: "The flight itself including technicalities, take-off, landing and functionality went really well and I felt safe. the staff were very friendly!"
Cons: "My chair did not recline and I was not made aware of that when I chose that seat. Also did not appreciate how hot the window beside me got luckily the fan helped with that. Wifi sucked, did not work on my phone at all and it seemed everyone around was able to stream shows but I was stuck in a n uncomfortable seat unable to sleep because of my upright position and unable to enjoy any entertainment as wifi did not work at all and there were no TVs or other options for me."
Pros: "The mood lighting on the plane."
Cons: "Not applicable; everything about this flight was great!"
Pros: "The crew was excellent and the aircraft was clean."
Cons: "The only downside was the plane had no food and the announcement wasn’t made until we were already boarding (they didn’t know either - not their fault). I was expecting lunch since I was in first class, but the crew did as well as they could to provide us with snacks."
Pros: "Boarding was fast"
Cons: "I paid to upgrade to a larger seat and it wasn’t much better . The flight had no WiFi and pretty much no entertainment on the iPad they had us pay for either . I will stick with Hawaiian Airlines ."
Pros: "Usb and 120v plugs in seats. Got a row to myself."
Pros: "Every Alaska Airlines employee went above and beyond to make sure our family had a great travel experience. Our seats were assigned together, we were not charged for checking smaller bags, and the beverage/snack service was fast and they checked back often. Seats on this plane were roomy and the flight was not over-crowded. Boarding and de-boarding were easy and relaxed. Arrived ahead of schedule."
Cons: "Wasn't offered any water or snack, only stuff for purchase."
Pros: "What’s not to like about this airline? Honestly, I am such a fan of their Airlines that it’s hard to imagine flying any other in the United States."
Pros: "Great flight, crew and airplane. I love the brand new Boeing 737-900s that Alaska used on our route. Gorgeous new plane, great crew, and on time performance."
Pros: "The crew was wonderfull, very attentive, pilot got Us before schedule. Overall very pleasant and smooth flight."
Cons: "There was nothing I did not like about the flight."
Pros: "Boarding and expected part of the flight were fine."
Cons: "Because if weather, were were placed into a holding pattern, then rerouted to Ontario, where we were refueled and then flown back to San Diego. Very little information was passed along. The crew began to get short and frustrated with the passengers."
Pros: "Every employee was professional, the plane on time, the landing was smooth."
Cons: "I can't say anything nagative for this flight."
Cons: "Assigned seats separated from my husband. I'm seated in the middle of a couple, while my husband is on the other side of the row. Not happy at all"
Pros: "The first-class flight attendants would sometimes help the main cabin passengers and were generally in a better attitude and much more helpful."
Cons: "The plane was changed and my "Premium" seat was downgraded. The seats were uncomfortable and much too cramped. I paid $89 extra for premium seating, and when cancelled upon, was only offered a $25 credit for future travel plans. Since I cannot count on Alaska, I'm not sure how soon my "future," travel plans will be ..."
Cons: "There were no blankets and it was a bit cold on the flight"
Pros: "My return flight was precisely on time, boarding was efficient and the offer for a free chat service while in the air (though I didn't use it) was a nice touch."
Cons: "While my flight was short and snacks weren't necessary, I was pretty underwhelmed by the snack offerings."
Pros: "It was fine. We thought we had one free bag but we're told we didn't. Really typical of flying today. Everything cost extra, bags, food etc Pretty typical"
Cons: "The free movies they offered would never load even when I downloaded the material needed."
Pros: "Great Upbeat Crew makes for a pleasant flight!"
Pros: "I returned on Flight 552 from PDX to SAN. I really want to appreciate the patience and good humour of one of the crew, Becky, who was serving us. I will certainly fly Alaska again."
Pros: "After an absolutely horrible experience with United, we ended up switching and booking a last minute flight on Alaska. So glad we did, they got us there on time, the plane was comfortable, snacks were good and the tablets for movie/TV watching were great. Most importantly it was a direct flight instead of 3!!!"
Pros: "Promptness of departure"
Cons: "Very crowded"
Pros: "Love the leg room and the seat comfort. Loved free WiFi for free movie options. Staff seemed more interested in talking to each other, which is fine unless a guest needed something extra. They weren't bad, just not exceptional."
Cons: "Extra luggage fees, extra food fees, snacks soooo unhealthy."
Pros: "It was my first time flying with Alaska. I was pleasantly surprised with the boarding times, organization, super-friendly crew, free entertainment (a few select movies with complimentary tablets to view them on), and outlets for charging mobile devices in every seat. Easily the best flight I've had in a couple years. I will fly with Aaska again."
Cons: "I felt like the aisle was unusually small ( I was sitting in an aisle seat and was occasionally bumped by people walking by me. Then again, I was in a deep sleep most of the time and could have easily been leaning into the aisle....I'm not really sure. Overall though, best flight I've had in a while. They really do a great job."
Pros: "Being upgraded was a GREAT surprise !"
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Pros: "Free entertainment"
Cons: "More comfortable seating"
Pros: "Crew is amazing and friendly"
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Pros: "Food was decent. Entertainment was decent."
Pros: "When i asked for a window seat at the gate, i was provided one in the comfort zone. Very impressed and pleased. However, the remaining two segments were the opposite. Staff at the gate did not assist in any way for the remaining two flights."
Cons: "The flight from Bend to Seattle was delayed a couple times and caused us to arrive when our connecting flight was already boarding. Luckily we were able to make the main flight on the trip."
Pros: "New plane, friendly crew."
Cons: "Departure time"
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Pros: "Food was so good. Crew was also very nice."
Pros: "Check in person was very helpful in rerouting our flight."
Cons: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Pros: "Good crew"
Cons: "The WiFi didn’t work well"
Pros: "The flight attendees were nice and attentive. The entertainment was great."
Cons: "The boarding crew was less than pleasant and had an attitude. They changed my assigned seat and when I asked why, they rushed me to board offering no explanation except “your seat is no longer available”."
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Cons: "I feel like all the problems the aircraft had it should've been repaired before trying to use it, upon boarding they told us the left engine had to be started from an external source, as a new flyer that was terrifying to hear"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Cons: "They did great. The weather was poor, so it felt more like a roller coaster ride home. Made it safe and sound. Would’ve been nice to get an update is speaker about change in weather and the rough ride in store when the whole ride was so turbulent."
Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Cons: "No dairy free options!"
Pros: "From check in from Delta App till receiving luggage, very smooth and painless process. Thank you!!"
Cons: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Cons: "You messed up my life with your poor service."
Pros: "Exceptionally helpful & attentive flight attendant, comfortable, on time"
Pros: "Cannot. Figure out how to use the wifi."
Pros: "I was still full from flying a Delta international flight from CDG to ALT, so I opted out of all food. They just offered snacks and beverages."
Cons: "It was PACKED. Could have used more space and no attempt was made to help family members sit together on this overbooked flight."
Pros: "Crew was nice"
Cons: "Plane smelled strongly of urine whenxwe boarded and for the next 6.5 hours."
Pros: "1. Great movie selection 2. Healthy food option 3. Craft beer was appreciated 4. Friendly crew"
Cons: "1. Wifi didn't work"
Pros: "Crew was friendly and helpful"
Cons: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Pros: "Flight went well and was smooth."
Cons: "The plane bathroom was old and junky"
Cons: "Lack of legroom in economy"
Pros: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Cons: "Nothing negative to say!"
Cons: "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
Pros: "The crew was super friendly and incredibly helpful with our toddler."
Cons: "It was really cramped and the bathrooms smelled very strongly."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Pros: "Very nice, comfortable plane, everything went smoothly in spite of our little airport being overrun with eclipse tourists."
Cons: "We paid extra to be able to pick our seat ahead of time but when we got there we were told that in the first leg of our trip the flight was oversold and therefore we didn't have seat assignments anymore. The delta folks blamed Kayak. We did get seat together, but not the ones I had previously chosen. Also there was no beverage service on this flight."
Cons: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
Pros: "the flight was on time and the staff very helpful"
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Pros: "The friendliness of the staff and movie choices"
Cons: "Seat space"
Cons: "Very rude flight attendant - unnecessary attitude"
Cons: "Unkindness of gate agent"
Cons: "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Cons: "Snacks if possible"
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Pros: "I liked that from China to Seattle on the flight itself they took very good care of us making sure we were all comfortable, hydrated and well fed."
Cons: "The Shanghai airport did not open luggage drop off until 3hours before my flight when I was told it would open 5 hours prior, as well as tried to get me to leave to rent a hotel for the night as my layover was a few hours, then delayed Seattle boarding for over 45 minutes, once we were on the plane we were then told we were number 25 to leave therefore leaving us another hour and a half of a delay."
Pros: "Great crew."
Cons: "Very cramped seating on this plane."
Pros: "Left on time, smooth flight"
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Pros: "Really enjoy flying first class."
Pros: "Crew was nice"
Cons: "Could not connect to wifi."
Cons: "The plane we needed for our flight arrived really late so our flight was then of course delayed."
Pros: "Everything was great"
Pros: "Good entertainment choices."
Cons: "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"
Pros: "Crew was tight, friendly, flight comfortable & painless."
Cons: "Not allowed unleashed dogs to take my seat or be in my flight"
Cons: "Sat waiting for gate for 30 min"
Pros: "The flight itself was fine."
Cons: "The gate change was not announced on my phone app (changed from E7 to D49). I hate leaving out of Terminal E at MIA. There is no point to having TSA Pre-Check if you have to stand in line with people who don't have it. I have to remove my liquids and laptop. It's such a shabby, run-down terminal."
Pros: "No major screw-ups this time!"
Cons: "It's AA, let's not try too hard here."
Cons: "American Airlies no longer partners with T-Mobile for free WiFi. :-("
Pros: "Crew was good, flight was on time"
Cons: "Old plane, no TVs"
Pros: "Jesus, the flight was phenomenal! He lightened up the atmosphere with his wit and grace."
Pros: "Pretty standard flight"
Cons: "Inconvenient timing and overcrowded with obnoxious children sitting on laps. No attempts made to change their behavior by crew or parents."
Cons: "Ran out of food that I like"
Pros: "Love FLIGHT WITH AMERICAN AIRLINES."
Cons: "I hate Americans boarding process"
Pros: "Friendly crew"
Cons: "Tight seating leg room non existent."
Pros: "Landing and deplaning"
Cons: "Literally everything else"
Pros: "Not using kayak."
Cons: "Worst flights in history. It took three days to get from Italy to the US. Do not use kayak!"
Cons: "Didn't like the two hour delay, especially when I was notified only a half hour before boarding! This seems to be a normal thing for American Airlines."
Pros: "Great service in first class"
Pros: "They got us there quickly."
Pros: "Ahead of schedule"
Pros: "Seats were too tight and too close together."
Pros: "Nothing in particular"
Cons: "Outlet did not work"
Pros: "Easy and quick boarding. Excellwnt service in first class. Comfortable ride."
Cons: "Nothing. Excellent travel experience."
Pros: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Pros: "Flight crew had a great sense of humor - they were extra friendly while boarding as well, made traveling with AA the best! Boarding was delayed due to previous flight but our pilot even managed to get us to Denver early! Wish I could have this crew everywhere I go!"
Pros: "Wonderful, again. Will fly American any chance I get!"
Cons: "the new seats are awful"
Pros: "Crew was really understanding of the frustration and were helpful. Plane was clean and newer."
Cons: "Delayed due to weather... it happens. Just frustrating being delayed on the last flight of the day."
Pros: "Missed the flight. Money was not refunded."
Pros: "More improved than the last trip I took with AA to Denver. Efficient boarding."
Pros: "The plane was sleek and clean. I had a good amount of room even in coach!"
Pros: "Nothing. AA is the worst airline. Period."
Cons: "Rude flight attendants, delayed flight (as always), just AWFUL."
Cons: "Uncomfortable seats Crying child"
Cons: "The flight was 3 hrs late, of which 1.5 before boarding, and almost 1.5 stuck in the plane."
Cons: "We sat on the runway for 3.5 hours while the crew cleaned up a fuel spill and we waited for a different co-pilot."
Cons: "When your on your honeymoon it sure would be nice to have a seat next to my husband like we requested."
Pros: "Very friendly staff"
Pros: "The plane was new on the interior and comfortable."
Cons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"
Cons: "Everything... everything could’ve been better"
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Cons: "Service for people not able to sleep on the long haul"
Cons: "The food was the worst. The setup was old. The staff was indifferent"
Pros: "Crew was good"
Cons: "No tv in seats"
Pros: "Price, plane interior lighting, comfy seats, large entertainment options"
Cons: "Main course- Spinach manicotti."
Pros: "Economy plus seating was nice"
Cons: "One hour delay due to electrical problem"
Pros: "I liked finally getting where I was trying to go."
Cons: "I didn’t like everything. We were approximately 4 hours late. And the flight crew was not very warm and considerate of the fact we were so delayed."
Pros: "Staff was very friendly and very attentive."
Pros: "Very professional"
Cons: "Can’t charge devices. Have to pay for watching movies. Pay for suitcase!"
Pros: "Boarding was organized and prompt. Crew was fantastic."
Cons: "Flight was to short."
Pros: "Boarding seemed efficient"
Cons: "In flight entertainment didn't work"
Pros: "Flight was on time, clean, comfy."
Cons: "Media wasn't working on the seat screens."
Pros: "Quick boarding"
Cons: "No plane peanuts"
Cons: "Being jostled by carts and people walking by"
Pros: "Seats were comfortable."
Cons: "No free food or entertainment service."
Cons: "United has started charging for taking on a regular size carryon which I do not appreciate. Additionally, I cannot check in online, only at the gate. I will look to patronize other carriers."
Pros: "Courteous staff, nice attentive staff."
Cons: "The length of travel time."
Pros: "Great captain and crew."
Cons: "I prefer the entertainment on your own device."
Pros: "Upgraded to extra comfort seating."
Cons: "Flight was 2 hours delayed."
Cons: "The was delayed three times without explanation."
Pros: "Very polite clean nice great experience"
Cons: "The day we were to return to San Francisco United cancelled our flight making us scramble to get another flight. Thank goodness for Alaska. They got us a return flight and went to Seattle instead of San Fransico. United and San Francisco is a joke. Never again."
Cons: "The chicken option in first class is in no way worthy of a premium cabin. Also, the plane could have been a bit cleaner."
Pros: "Super Bowl Perks!!! & great service tight"
Cons: "As usual with all flights, tight seating"
Pros: "This united flight was overbooked and crowded due to end of holiday season. But it was managed well. Got a great in flight entertainment and comfortable seats. Crew was very friendly and helpful. It was almost like flying international minus the lunch. Baggage was also handled well."
Cons: "Temperature inside was a bit weird. It felt hot some times and later it felt cold and then hot again."
Pros: "No much at all."
Cons: "We were stuck 30 minutes before takeoff, and an hour and ten minutes after landing. The takeoff was extremely wobbly."
Pros: "Crew, comfort"
Pros: "Price and being on time."
Cons: "The seats were terribly uncomfortable (including her flight to Chicago). The cushion made me slide down the seat and could not get comfortable."
Pros: "Great entertainment options. Thank you"
Cons: "our flight was delayed more than 2 hours due to weather. Of course, not a pleasure to have, after flying so far, but I appreciated how apologetic the crew and pilot was, under the circumstances"
Pros: "It was alright"
Cons: "It was united I should have used LAN"
Pros: "Had a great night sleep despite it being delayed 3 hours."
Cons: "Flight got into LA and 2:00am but overall the service was good"
Pros: "terrific cabin crew"
Cons: "antiquated and limited music selection"
Cons: "One member of the crew was rude, advise if you dislike your job quit and find another!"
Pros: "Got there on time, grabbed a seat from the counter, walked on the plane, sat down and 44 mins later I was in LA. Quick and easy"
Pros: "The flight was delayed, but once I got on I had a great flight!"
Cons: "Delays can happen but gate changes were way too much. And the lady at the gate desk was very unkind. When I ask some info she almost yelled at me! She said she just announced, but some ppl might have been at the gate and some might have not. God, I was not there to get a lecture."
Cons: "The staff was rude, bored, and appeared to be bothered by any request that was made. The flight was oversold, luckily I was able to get a seat (like I had booked and planned for) but my flight was horribly long. I was stuck next to someone that was drenched in perfume, it was so bad it hurt my sinuses. Since the flight was oversold there were no seats where I could move. Not like the attendants would have helped me anyways. I will not fly United again if I can help it."
Cons: "It would have been helpful if hanging a garment bag were available, which was the case on my return flights to DC on American Airlines."
Pros: "The seats were comfortable, the flight attendants were nice and accommodating, and the flight entertainment was first rate."
Cons: "There should be some free tv"