Liked nothing. Flight delayed an hour departing. Screwed up my flight schedule for rest of the day! Had to rebook to American Airlines! Then my bag never got to my final destination! God only knows where it is!
The only problem we had was having to wait more than 30 minutes for our luggage. The pilot landed the plane so smoothly it was wonderful.
On time. Following Covid-19 guidelines. Nice to get a cup of coffee on those early flights. Enjoyed the staff.
The seats were EXTREMELY uncomfortable. The A/C didn't work and the crew didn't care. There was no in-flight entertainment. It's a must-have for a direct Seattle to Dulles flight.
Pros: "When I find it, I will post it"
Cons: "The only thing served for a 5 hours flight, right at dinner time, was some kind of cracker which could almost break your tooth and a cup of juice. The landing at Nashville was one of the worst I’ve ever had. Baggage retrieval was very slow"
Cons: "You changed the times of my flights almost weekely. Not what I signed up for"
Pros: "The crew were great, treated us well on the late flight to Nashville"
Pros: "More assist with delays"
Cons: "What other business can function like an airline. Late? Who cares? Miss your next flight? Who cares? Cancelled flight? You deal with it. Unfortunately, there is no recourse."
Pros: "Friendly crew Good food"
Cons: "Please offer more gluten free food options. Thanks!"
Pros: "The crew was very nice. Great movies to watch."
Cons: "Maintenance delayed take-off"
Pros: "Flight was great. Crew was great. Alaska Air delivers great service!"
Cons: "WiFi was poor"
Pros: "Premium class has great legroom on 737-800. Crew was friendly. Seats were comfortable."
Cons: "The restrooms on the 737-800 are tiny and cramped. The landing in Boston was quite a jolt."
Pros: "The person who worked in ther terminal at the podium was awesome. And the flight attendants were nice I heard a flight attendant say she was new to her coworker which sort of shocked me because she didn’t seem new. I think her name was Su."
Cons: "No coffee ... on the way to Seattle?!?"
Pros: "One flight attendant was incredible! I dropped something and she helped me find it."
Cons: "Once getting on the flight we sat for an hour, the seats were very Uncomfortable."
Pros: "Onboard crew were ok but the gate staff were a bit sassy and rude."
Cons: "Customers service training for gate agents."
Pros: "I broke my foot and was able to arrange a wheelchair. Their staff was great."
Cons: "both our flight to nashville and back to sfo were both hours late."
Pros: "The crew was friendly and the plane was comfortable."
Cons: "The entertainment feature was not working and there was only food for purchase other than one complimentary beverage which I found smaller than most."
Pros: "Food was excellent. Staff was friendly."
Cons: "My luggage is missing. Did not arrive with me to Budapest. Many many important things are missing and cannot be replaced. Please help!!"
Pros: "Boarding was very easy and crew was very attentive."
Cons: "Seats were not soft enough and my TV screen sound would not work."
Pros: "Phone charger on plane, headphones, possibility of renting a tablet, food options, good customer service"
Cons: "Flight change fee, the plastic piece next to the light above me made a loud buzzing noise the whole flight."
Pros: "On time depart and arrival."
Cons: "Sat in back both fights,ran out of good food before they got to us."
Pros: "Excellent flight!"
Pros: "The flight attendants are very friendly and helpful."
Cons: "The bathrooms could be cleaner."
Pros: "The staff were excellent & super helpful."
Cons: "The snack choice."
Pros: "I didn't eat or watch movies, so couldn't rate those. The crew we're pleasant and helpful, and the pilot got us there in one piece, which is the important thing. Then, I managed to leave my suitcase behind, after picking it up at baggage claim. I had just arrived at my destination and realized it was missing, and before panic set in I got a call from someone at Alaska Airlines, saying they had my bag. Excellent! I'd definitely fly Alaska again, and recommend it to others. Eileen"
Pros: "white wine"
Cons: "Late leaving Bend. Sat on tarmac 30 minutes after arriving in Seattle. Missed my ferry."
Pros: "On time, friendly and comfortable..."
Pros: "It got me from redmond to Portland in one piece."
Cons: "Crew was straight up rude. Flight attendant refused to talk except to say goodbye to people leaving the plane...."
Pros: "Fast boarding"
Cons: "Why are Redmond flights always late!?!?"
Cons: "It was very difficult to hear the boarding calls."
Pros: "Very efficient; in-time"
Cons: "No food, but none expected."
Pros: "A short flight is always a great flight -- and the flight attendants were fabulous per usual."
Pros: "how short it was"
Cons: "The landing was a bit nerve rattling."
Pros: "Slept most of the time - no complaints. It arrived a little early, which was great. Baggage was there when we hot to baggage claim."
Cons: "No negatives."
Pros: "Friendly staff, smooth flight! No drama in airport or on flight"
Cons: "Seats are tight but ok for 50 minute flight"
Pros: "Very nice attendant"
Pros: "Willingness to help 90 year old who can't hear or see your flight information at the airport. Appreciate the assist to board and unboard"
Pros: "Friendly service."
Cons: "Flight didn't last longer."
Pros: "Great trip, great seats, great views and great people"
Pros: "Friendly staff. Efficient. Customer service was excellent."
Cons: "Plane was literally full. Seating is tight just like on any flight."
Cons: "Slept in the airport because you guys form have connections"
Pros: "Very efficient and on time. Very courteous, clean planes , no problems"
Cons: "Departure delayed again."
Pros: "Nice seats and new decor, very comfortable"
Cons: "$7 for a cheap glass of wine? What a rip-off."
Pros: "Boarding was super fast and easy. We even had to wait because boarding was done, but had to wait for our departure time. Rarely see that. The pilot pointed out varies sites along the way (haven't heard a pilot do that in years). The crew was very polite and professional"
Cons: "I use airline apps to see what baggage claim I need to go to, because airport monitors are usually too far away for me to see them. And for this particular trip the video boards weren't working.. This made it even harder to figure out what baggage claim to go to. And there were few announcements about it. By the time I heard an announcement most of the bags from the flight were being taking off the carousel by an airline rep. Putting the baggage claim on the app, I think, would have made it a better experience."
Pros: "The crew is genuinely friendly and helpful. It was a very short flight so there is not much to note. It was on time, and I caught my connection easily. I am very glad they serve the Redmond Oregon to Portland route."
Cons: "This does not apply."
Wifi extremely slow. Not worth the money.
Had a great experience. Very friendly staff
The flight was cancelled without any notification at the last minute, causing a scramble of insanity as they rebooked all of us on other carriers. We’re standing in line waiting to check bags, kiosks not working, attendants don’t have any information.
On time, cordial service,
Pros: "Friendly crew Flight left on time Refreshments were alright Thankful for the free WiFi"
Cons: "Seats were small Hardly any space below seat to store hand luggage Aisle was tight"
Cons: "Internet and plane was small and old"
Pros: "Being upgraded was a GREAT surprise !"
Cons: "Extremely frustrated. Upon booking my ticket, I was told it wouldn’t be a full flight. At no point did u receive any information alerting me that it was going to be a full flight. I was extremely uncomfortable due to COVID."
Pros: "Customer service as always"
Pros: "Almost as soon as we finished taking off, we were landing. A one-hour trip doesn't let you really love or hate anything."
Pros: "When i asked for a window seat at the gate, i was provided one in the comfort zone. Very impressed and pleased. However, the remaining two segments were the opposite. Staff at the gate did not assist in any way for the remaining two flights."
Cons: "The flight from Bend to Seattle was delayed a couple times and caused us to arrive when our connecting flight was already boarding. Luckily we were able to make the main flight on the trip."
Pros: "New plane, friendly crew."
Cons: "Departure time"
Pros: "Crew was great, seats were comfy and the entertainment options were good."
Cons: "Flight was delayed but it happens."
Pros: "I love all the complementary stuff on flight"
Cons: "Better ear buds"
Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."
Pros: "Great Service and flight was without problems or delays. Arrived on time ."
Cons: "Crew was not very friendly or helpful. Not even a drink service on this flight. Atlanta is over crowded and always a problem. Couldn’t avoid it this time."
Pros: "Flight was short"
Cons: "My seat didn’t have a window. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. I felt like I was in a closet. Landing was incredibly harsh."
Pros: "The flight crew was great. Very friendly and efficient and there were free snacks with the comfort + seating with Delta. It’s airplane seating so it is what it is but I was not uncomfortable."
Cons: "I’m not sure everything was really great."
Pros: "The flight attendees were nice and attentive. The entertainment was great."
Cons: "The boarding crew was less than pleasant and had an attitude. They changed my assigned seat and when I asked why, they rushed me to board offering no explanation except “your seat is no longer available”."
Pros: "Ryan was great! Very nice and professional, would love to see him on a future flight."
Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"
Pros: "The crew was totally understanding with the huge delay."
Cons: "The communication from Delta on the delay."
Pros: "The flight was smooth and the crew was very professional"
Cons: "Have wifi available"
Pros: "Wonderful service. Staff was attentive and helpful. Flight was great. I got to watch a couple movies and was able to retrieve my oversized luggage easily and even quickly. Thank you, Delta!"
Cons: "I’m not a seasoned traveler and packed some needed items for our home out-of-state in an oversized bag. That bag ended up costing me $200 extra at check-in. I could’ve Fed-ex’d for cheaper or put into two separate bags for cheaper. Then, my flight was delayed an hour."
Cons: "There was a LOT of turbulence and the landing was a rough one too. Plane was cramped with very little leg room and my seat back was broken."
Cons: "This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future."
Cons: "Delta allowed flights with empty seats going to the same destination to take off without trying to fill them w passengers who were delayed on other flights. Our flight was delayed more than three hours, and it’s a shame that some folks could have been accommodated on that flight but were not."
Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Pros: "Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack."
Pros: "Service vey Good. Nice choices. Comfort seating very nice"
Cons: "WiFi awful. Useless."
Pros: "The LGA team did great in difficult situation"
Cons: "Sat on the plane on the tarmac for over an hour in the cold..."
Cons: "They lost my bag."
Pros: "Very efficient boarding; crew had the foresight to ask for travelers to gate-check their bags due to a full flight and that saved a lot of boarding time and hassle."
Cons: "The seats on this aircraft looked like that had a 2-2 configuration; it's now 3-2 making it pretty cramped in Coach."
Pros: "Training on delta app usage and being hospitable to injured customers"
Cons: "Timing and not providing accurate information; Phillip at Las Vegas airport was unaware of how to purchase and pay for a checkin bag via the delta app. I️ didn’t have a working card and then realized by the time I️ needed to check in that it was too late. 8 hours later I’m on a red eye flight for a guaranteed seat bc of being put on stand bye. I️ stay in Vegas for 1 night and my ankle swells the next morning and I’m unable to move my legs. Sent to the hospital and have been in Vegas since 11/20"
Pros: "Compared to previous flight - this was so much better with upgrade to first class and extra space."
Pros: "quick trip, no problems"
Pros: "Very nice, comfortable plane, everything went smoothly in spite of our little airport being overrun with eclipse tourists."
Cons: "We paid extra to be able to pick our seat ahead of time but when we got there we were told that in the first leg of our trip the flight was oversold and therefore we didn't have seat assignments anymore. The delta folks blamed Kayak. We did get seat together, but not the ones I had previously chosen. Also there was no beverage service on this flight."
Pros: "Everything about it was excellent, which is saying a lot for a guy who travels a lot."
Cons: "I realize that a flight attendant is there ultimately for safety reasons, but one of the three was particularly brusque in her interaction."
Cons: "sitting on the runway for over 3 hours without any water, snacks, or even video entertainment screens or outlets to charge phones"
Pros: "Comfy seats"
Cons: "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."
Cons: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."
Pros: "Sitting in the exit row (52H) gave me lots of space and the temperature was great."
Cons: "My original flt KE018 on 03Apr17 was a different story; had adequate space, but the temperature was warm making it uncomfortable to sleep during the 13 hour flight. Unfortunately, the A-380 does not have manual overhead air vents."
Tha table was dirty. I had to ask a crew member to clean it up.
Late to board late to depart captain gave inaccurate information
Pros: "It was a small jet but the first class section was extremely nice."
Cons: "Small jets have limited overhead space and most roller bags have to be gate checked for pickup when you exit the plane. My roller bag is small to fit under a seat, and it fit in the overhead."
Cons: "The crew was so rude"
Pros: "Crew wuz gööd"
Pros: "Seat was comfortable"
Cons: "One attendant looked and acted,like she had just gotten up after a rough night. Never smiled, watched people put jackets and even a fast food bag in the overheads without ever saying a word."
Pros: "Quiet, evening flight."
Cons: "Departure was delayed 30 minutes due to customs inspection of the aircraft. Not American's fault."
Pros: "The crew was very attentive."
Cons: "There were no power ports on this flight."
Pros: "Not much. I did arrive to my destination with my bags!"
Cons: "My flight was delayed boarding and.leaving the runway! There was very choppy communication as from the airlines as things changed. I arrived and hour late from an already late flight! The attitude of the attendants was not the best either. They seemed to be tired and it showed in their service."
Pros: "The entertainment options"
Cons: "The flight was delayed because of another flight before ours and there was poor communication."
Cons: "No wifi, drinks came in the last 5 minutes flight was 1.5 hours late"
Pros: "Pleasant and attentive crew"
Pros: "Normal expectations were met"
Cons: "It was fine"
Pros: "The pilot made up for a lot of time. The flight was said to be 1 hr 40 minutes about but we touched down after about only 1 hour in the air. Deboarding was quick."
Cons: "The flight was delayed three times. We eventually boarded and then spent another 30 minutes waiting to taxi. Another narrow plane with not much room."
Cons: "The seats were SO uncomfortable and my legs were cramped up into one position because there wasn't enough room for legs and knees."
Pros: "Landed safely and on time. Crew was nice."
Cons: "Cramped. Older plane missing USB plugs. Entertainment requires an app. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person."
Pros: "Quick boarding"
Cons: "Cold no food"
Pros: "Crew were ok Captain was informant"
Cons: "Delay Heat on plane at 98 degrees upon boarding"
Pros: "The boarding and flight were both good"
Cons: "Paid $10 for WiFi that wouldn’t even allow me to stream some music or open a web page"
Cons: "The flight and the entire process with American was just fine. What bothered me most was the rude treatment from security staff in Philadelphia. Compared to security staff overseas, the U.S. rates the lowest of the 55+ countries I've visited. It does not reflect badly on American Airlines, but it does give travelers a bad lasting impression. As an American, I'm embarrassed by their behavior."
Cons: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
Pros: "Crew was friendly."
Cons: "AA has nine boarding groups, which queue up in two lanes. Each of the two lanes hold about 5 people, at most. This is ridiculous. It creates enormous crowds of people jockeying to be near the tiny lanes for when their number is called 5 or 10 minutes down the line. AA needs to reduce the number of boarding groups, lengthen the lanes, and provide more of them. No other airline boards this way. That's because this boarding method is stupid. Unsurprisingly, our plane took off late because they couldn't get everyone boarded in time."
Pros: "Much more room in seats than expected"
Pros: "It was great! I got an entire row to myself."
Pros: "I got here."
Cons: "Everything else. American cancelled my first flight from MSP to ORD. And when I got to Chicago, it cancelled my next flight to Nashville. The flight I managed to get on departed two hours late. There was no explanation for each of these cancellations/delays. There was virtually zero inclement weather anywhere, save for most of the country’s temperature being nearly equivalent to the surface of Neptune. And, the surly, clueless Chicago-based gate agent was the coupe de grace in my search for a reasonable explanation after which I waited impatiently for this episode to conclude. American get your act together."
Cons: "I was forced to check my carry on and pay for it. I was not charged on my way to lax or my trip to Hawaii. Sad. And person was rude"
Pros: "The flight attendant was fantastic. Very friendly, very helpful, checking on all the passengers. He even loaned his phone charger to one passenger. It was a full flight and he was working hard, but had a smile on his face the entire time. Give him a raise!"
Cons: "the airplane was absolutely freezing. It was so cold, you could actually see the air blowing (like in winter). There's no need for that. Somehow European airlines manage not to freeze out all their passengers. It was less than a two hour flight but felt like an eternity because it was so uncomfortable. Seat size - this is absolutely the smallest it can/should go. I am pretty skinny, but even I'm running out of room and the seat backs could be made a bit more comfortable. Not only is there almost no recline, but the way they are constructed - they actually push my head forward - not made for short people."
Pros: "It was on time. Nashville airport is sparkling clean with very happy and warm staff throughout the facility. As opposed to Philthydelphia the city of Unbrotherly Love."
Cons: "We boarded an hour late and then sat in the runway for ever. Flight was scheduled to arrive in Nashville at 1137p we arrived at 148a! Ridiculous"
Pros: "Most things."
Cons: "Delayed flight!"
Cons: "First hearing news of my flight being severely delayed I asked the ticket agent if I should just drive down to DFW from Lawton he reassured me that the plane would get there with time I had to make a split decision to drive down very rapidly"
Cons: "I didn't get home til 1am bc of this flight delay. A lot of the passengers were on the final leg of overseas travel, so we had a really hard time with the delays. Boarding was inefficient. Cree counted us like 6 times. Why is that necessary? Plane was old and uncomfortable."
Pros: "I changed my reservation in Hartford. Crew were extremely helpful."
Cons: "I ended up getting to my destination 6 hours after what I had planned."
Pros: "All good"
Cons: "All good"
Pros: "The male server was great. The ice cream for dessert was magnificent."
Cons: "First class was awful- no drink service for far too long, didn't have my food order that I selected ahead of time, the female asian flight attendant was not friendly at all, the seat reclined at the back only there was nothing for your feet, the blankets were awful, and movie selection was mediocre at best."
Cons: "The boarding was seemed unintelligent. Why would a passenger in a window seat have to wait until the other middle and aisle passengers board. I got on the plane and had to wait for the other two passengers get up and step into the aisle so I could take my window seat. I was in group 7 and apparently they were in a lower number group that was allowed to board before me."
Cons: "COULDN'T GET ON THE SECOND LEG BECAUSE DIDN'T MAKE THE FIRST LEG"
Pros: "Overall friendliness of the crew"
Pros: "Arrived on time, left on time."
Cons: "It was inconceivable to me that I could not get a seat assignment until I actually checked in at the gate. While AA offered the option of paying extra for additional legroom, if you declined the offer, you could not obtain a seat. I know that it is getting unusual to have any sort of enjoyable experience on an airline, but the lack of transparency ("group two" for boarding is actually the fifth group to enter the aircraft) is totally unnecessary."
Cons: "That i booked a flight that departed 6:20pm on Alaska Airlines and found out i was put on a red eye American Airlines flight that left at 11:50 pm. In addition did not reciveve any notification of the change. Had to leave the airport because i thought i was leaving at 6:20 pm :("
Pros: "Everything was good"
Pros: "It was a very quick flight! I got some great rest and went right into work, ready for the day."
Cons: "They checked my carry on, and it ran me a little late leaving from Nashville waiting at baggage claim."
Pros: "I was welcomed and make right at home"
Cons: "Did not like having to stay overnight in Charlotte but weather can do that to a traveler."
Pros: "I liked the comfortable seats.. The crew working for American Airlines are polite and nice. From the very time to get the boarding passes and my luggage handling and all the hospitality, am really looking forward to fly more on American Airlines."
Cons: "There is not much to not like American Airlines as I don't have any bitter experiences till date and I don't wish to encounter too lol I would like more snacks beside Pretsels too and I wish to have a very good hot Fliter coffee or even green tea's during my flight ☺️"
Cons: "Seeing as this flight was cancelled and we had to wait as two elderly people until 3pm the next day to get another flight and American Airlines would not compensate in anyway. I would say that we will never fly American Airlines again nor will my family. This was not the only delay or cancellation because of American either. We spent 48 hours traveling because of delays and cancellations and still American would do nothing for us. I'm 66 and my husband is 72 (who also has had back surgery for five slipped discs) and we had to sleep on concrete floors and had very limited money to buy food. It was by far the worst experience of my life and I would encourage everyone to not travel with them."
Pros: "Service and friendliness"
Cons: "Person sitting next to me smelled awful. Several passengers asked to move because of how awful the smell was. This individual should not have been allowed to board for basic sanitation reasons."
Pros: "Once we finally got on the flight it was great! The crew was Fabtatsic and gave tons of updates as they became available."
Cons: "The only bad thing I can say was the delay. Beyond their control but very frustrating."
It would have been nice to leave on time not 10-20 min late. Also leaving my checked bag in Denver and the counter lady not being able to tell me why or when I’d get back.
Smaller plane therefore, smaller overhead bins. my carry-on needed to be compacted if I had known in advance I could have done it before instead of in the isle.
Pros: "Trenton was outstanding. Very professional"
Pros: "Crew was fine"
Cons: "My flight was delayed 2 hours"
Cons: "It was canceled. Minimal customer service"
Pros: "Flight was comfortable and quick. Crew was friendly"
Cons: "Suitcase arrived brokken off the belt. If was in good shape when checked in at Chicago for the last leg of a 17 flight round the world trip. Typical to have baggage handled very poorly in US."
Cons: "Didn't get requested seats"
Pros: "Everything was on time and all the staff were professional and friendly"
Pros: "On time"
Pros: "The entire experience"
Cons: "Food ok"
Pros: "The crew was polite and caring. Always making sure I had what I needed. The organization for boarding was fast and smooth."
Cons: "The airline has to create a policy that control more the misbehavior of children on board. If children are not controlled properly, the environment becomes very disturbing."
Pros: "The flight was non-stop and it was short 51mins. Boarding super easy."
Cons: "Seats are too small."
Cons: "Hour and a half delay"
Cons: "I do not like the in-seat screens that force you to watch advertising."
Cons: "Pre flight plan dealing with frost,fueling was terrible"
Pros: "Staff was friendly"
Cons: "Flight was delayed 100mins and lots of turbulence in flight"
Pros: "Customer service was very professional even after dealing with MANY delayed customers."
Cons: "First leg delayed as was the flight getting there. Had to rebook flying all night on 3 flights with 2 children. My daughter saw that second original flight out of San Francisco was also delayed. We went back to customer service and got back on our original flight arriving home later than planned but if we hadn't of noticed it we would gave been 4 hours later getting in and transferring from 3 planes. Blamed on sf construnction...why would you 's hedule a flight into an area that is under construction. Huge delays of all planes really made me wonder what the heck united is doing. No confidence!"
Pros: "On time flight so can't complain about that. Flight attendant was funny, helpful and all around terrific"
Cons: "Tiny cabin and seats. Aisle barely wide enough to walk through. Had to crouch down (I'm 6'4"), and barely fit into my seat (I'm not overweight. Cabin was frigid as well."
Pros: "Very nice flight attendant!"
Cons: "They must have changed my seat multiple times. Originally i was given the first seat. Then changed to 11d. However when i scanned my boarding pass the lady indicated i was in an exit row. 11d was of course occupied. So i moved from seat to seat in the exit row (8) until i finally got the only empty seat which was presumably mine."
Pros: "The new planes have more leg room for comfort! Easy on and off the flight"
Cons: "Entertainment at a price. Should include a movie or two for free"
Pros: "Safe and sound! Good crew too. Both plusses"
Pros: "The crew on the plane was great."
Cons: "I HATED that our flight was delayed. Not even delayed once or twice, but a total of 6 times?! thats just ridiculous. Sitting in the airport for over 6 hours should NEVER be tolerated."
Pros: "Friendly service"
Cons: "The 737-700r seating is really close when you have 3 big guys in the same row"
Pros: "Friendly staff"
Cons: "Uncomfortable seats"
Pros: "I was not pulled off the plane."
Pros: "Flight attendant. The actual flight"
Cons: "The Gate agent was rude and fresh. At least 10 passengers told me they did not hear the boarding announcements until the final boarding was called. When I said to my friend as she was running toward the gate that we didn't hear the announcements. The gate agent told me I was the only one because all the other passengers did. I told him that wasn't true. He would not look at me and repeated to go down the jet way or I would miss the flight. Meanwhile more passengers were running for the gate. The message board message displayed "preboarding". I was sitting in the gate area for 40 minutes."
Cons: "We had confirmed reservations to go visit my daughter and son in law in Nashville. We had purchased tickets to see a concert in Nashville. We missed the concert and a full day of planned activities. We were bumped off the flight although we had confirmed reservations. So we decided to drive and incurred hotel charges. We will be driving back home and will incur hotel charges on the way home. We had to pay for gas and wear and tear on our car. This has been an awful experience."
Cons: "The day we were to return to San Francisco United cancelled our flight making us scramble to get another flight. Thank goodness for Alaska. They got us a return flight and went to Seattle instead of San Fransico. United and San Francisco is a joke. Never again."
Pros: "Our flights were on time."
Pros: "Nice staff"
Pros: "Flight delayed, had to check carry on Bag and didn't receive it for over 30 mins after flight"
Pros: "The associate at the desk confused my flight for the next flight. I was given the wrong information and I watched my plane depart from the gate. Upon realizing that employees of that gate had left, and we're not coming back, I had to ask passing personnel about my flight to find that it left already and that I had already been rebooked without being notified. I now had to fly from Houston to Chicago to Nashville. The new flight boarded almost 2 hours later than expected, and upon landing in Chicago, I had already missed my connecting flight to Nashville by 35 minutes apparently. Unacceptable."
Cons: "People took my seat, family in front of me had tv blaring the entire time and flight attendants did nothing, child next to me threw up on me since there were NO bags in the seats. Took 45 minutes to get luggage. Never again!! And no free wifi?? $7.99 is ridiculous when most other airlines give it for free."
Pros: "The Flight Attendant who was in the back of the place was awesome and very caring."
Cons: "Someone was sitting in my seats and instead of making him move they made us move and tried splitting up my wife and 6 month old child about 4 rows apart. The air started blowing very hot air about halfway through the flight. Everyone was sweating and it was better to just turn the air off completely then keep it on. They tried taking care of it which helped for 5 minutes and then it started blowing hot again. Also the WiFi would kick you off after about 30 seconds and then make you go through a login that takes like 60 seconds. Needless to say... this was the first time I haven't flown Southwest in years... and with the kind of experience it's no wonder why it won't happen again any time soon."
Pros: "Getting on and off was easy."
Cons: "Small plane bathroom sink water didn't work."
Pros: "Fantastic crew"
Cons: "Seat not comfortable"
Pros: "Plenty of leg room."
Cons: "Loud guy sitting behind us was all."
Pros: "I like how polite the staff were."
Cons: "There was literally one person who controlled the flight, from check in to guiding the taxiing plane. It was so bizarre"
Pros: "quick flight and good landing"
Cons: "Do flights ever come on time??"
Cons: "The food was horrible. Even legroom in economy plus was cramped."
Pros: "The free movies on the united app were awesome"
Cons: "The person next to me was very large. Large enough that they should have paid for two seats. You never would have known there was supposed to be an armrest between us. He was big enough that he pre- boarded with people with disabilities and had the armrest folded up when I sat. He spilled over on to my side and had some of his weight on me. I was pushed out into the isle enough that the attendant rammed my knee with her cart. I was keeled over the isle armrest I develope shoulder and back pain."
Pros: "Nice people. Glad the plane was repaired rather than flight cancelled."
Cons: "No airconditioning on ground. Long wait in hot Chicago. Plane returned to terminal because of faulty screen. Deplaned. Two hour wait for repair."
Cons: "Late by almost an hour"
Pros: "Nice crew and boarding staff. The plane was repaired rather than the flight being cancelled."
Cons: "No airconditioning on the ground so the extra time on the tarmac was very uncomfortable. While taxiing, a screen went blank, so the plane returned to the terminal, deplaned, and there was a two hour delay for the repair."
Pros: "Boarding was smooth ans efficient. Crew was attentive and nice."
Cons: "I paid for 2hrs of wifi, yet was unable to access it as the service was "temporarily unavailable" for the remainder of the flight."
Pros: "The process was good"
Cons: "Wish there were more morning flights"
Pros: "Very funny and skilled captain. Comfortable seats with lots of leg room"
Cons: "Crabby flight attendant"