Flight from Zurich was canceled and had to spend the night in Zurich, with no hotel or meal voucher, adding hundreds of dollars to the cost of the trip. Worse, bags were left in Dublin and it took three more days for them to arrive - all the while, the airline couldn’t have been less helpful. My sense is that booking directly with the airline would have been more beneficial. Will not book with Kayak again.
Baggage charge is nothing short of obscene, especially w/ lack of service provided
Swiss shouldn't operate another second until they have their customer service figured out. You can't reach anyone at the company. 0 accommodations for you in case you need to make changes.
Clean cabin and lavatories. Crew friendly, attentive and helpful.
Better choice of movies. Way to old . And not enough of a selection.
Pros: "Staff was very friendly and loved the food."
Cons: "For economy class, nothing."
Cons: "Games sollten Nachts gesperrt werden. Die gute Dame hinter mir spielte wohl die ganze Nacht Solitaire und mein Sitz schüttelte immer. Auf meine bitte zu stoppen weder kommentar noch reaktion."
Cons: "The TVs in economy class weren’t working and it was an 8 hour flight so it would have been nice to have some entertainment during that time"
Cons: "Not having to go to a different, further away airport because I missed my connection. Not having my luggage go missing and not get delivered within 24 hours."
Pros: "Quick and easy."
Cons: "Attitude of the flight attendant."
Pros: "Friendly crew"
Cons: "Very good overall"
Pros: "Baggage out fast Separate bus for 1st and business"
Cons: "Cabin was cold Seat not as comfortable as other business classes"
Pros: "They had many snacks and meals. Staff was very friendly."
Cons: "The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Pros: "Nothing, flight was cancelled after I electronically checked in"
Cons: "Flight was cancelled"
Pros: "i ordered and paid for business class but the return flight from israel had no business class Had a miserable flighIshould be refunded"
Pros: "Food and drink service were excellent and big choice of entertainment"
Cons: "seat row spacing in economy was too tight for a 10+ hour flight"
Cons: "Palermo never ready for plane arrival"
Pros: "Not applicable"
Cons: "See above."
Cons: "That it wasn’t a flight to denver"
Cons: "Lost luggage’s. Delayed trip"
Pros: "The food."
Cons: "They didn't offer hot drinks like coffee/tea."
Pros: "Never made connection so now 1 day late."
Pros: "Service and food where good."
Cons: "Sound only came out of one side of head phones, tried multiple sets."
Cons: "Entertainment screen didn't work properly to rewind & fast forward. boarding time was printed as 1 hour prior to takeoff but occurred 20 min. prior. pleasant crew and decent food."
Pros: "The crew did all they can \The Swiss Airlines lounge was superb"
Cons: "The seats are not comfortable The crew insisted I can't bring on a 22" Carry-on"
Pros: "Pretty much on time even with snow conditions!"
Cons: "Coffee was pretty much cold."
Pros: "Excellent food. Lovely service. Departure and boarding on time."
Cons: "No entertainment at all. Very limited leg room"
Pros: "Staff, and service were good."
Cons: "We had to Run from our arrival gate to our departure gate, and take a train, and go through immigration and then a second documents check. It looked to me like Swiss Air knew we were running close as the flight rarely (if ever) leaves on time. It was stressful for us and for the 30+ others who were still in line in immigration when the flight time passed. It turned out to not be a problem but the published times are unrealistic. Seats were tight and comfort in cattle class is NON Existent sleep on an 8 hour flight was not even possible."
Pros: "The woman who checked in my baggage was very helpful and patient. I had to re-arrange some weight and she assisted me in maximizing weight and minimizing cost. The flight attendants we very kind in trying to assist me in finding appropriate food. The flight was very comfortable and the flight attendants were wonderful all-around."
Cons: "Boarding of the flight was delayed which impacted our arrival time in Zurich. I had a connecting flight- but so did at least 10 other Swiss flights at that time. The queues for customs were incredibly long and the only reason I made my flight was because I ran through the airport. I also had a challenging time with food. I am celiac and often cannot eat the standard fare on planes. I called in advance of my flight to notify someone of my allergy - and they told me the only way I could ensure such a meal was by purchasing a meal that cost $30. I was not willing to pay such a hefty surcharge for food because I had already payed a bit extra than budgeted because my partner had recommended the excellent service of Swiss. I have traveled on several airlines for intercontinental flights between Boston and Europe - and have always had my allergy accommodated at no extra cost. Once on the flight - I was offered an orange and banana for dinner and a small yoghurt for breakfast. I will be flying Swiss again in December and I sincerely hope they will be better equipped to provide for my dietary requirements."
Cons: "Did not get to make this flight either. Horrible."
Cons: "I ordered in advance 4 seats for my family, paid 100$ to SWISS 19/10/16.Boarding crew refused to give us the seats sold to us.The family was divided into 3 and 1.Only after my strong refusal, the seats were were granted.During the dispute about the provision of already purchased seats, SWISS crew member threatened to call the police. We entered the plane last.Our seats not were ready and we were forced to do it all alone.Rudeness and unprofessionalism of SWISS crew.The end of the vacation was spoiled. For what I paid to SWISS 100$ in advance(10 monthes)? I believe, if SWISS could not provide the paid service as expected, SWISS must return the money(100$) and apologize. Nobody apologized in Zurich, threatened to invite the police. Bad crew, bad service."
Cons: "Provided headphones are horrible and headphone jack only puts out mono when used with a regular set of headphones."
Pros: "lovely flight -left on time arrived 1 hr early. my earphones did not fit plane plug, the one provided did not fit my ears - slept instead,,,Excellent service..."
Cons: "No Wi-Fi on board."
Pros: "Nice, clean and modern airplane with great service"
Pros: "Quick flight, good service"
Cons: "Old airplane crappy entertainment system"
Cons: "Had 1 day for quick trip to London. Two hours through security In Geneva and 4 hours late arrival on Swiss at LHR. I can tell you this, the Geneva Airport and Swiss DO NOT run like Swiss Watches. They both get F's."
Cons: "Seat was terrible g43 have no room for your leg. Seats are to small. Huge man next to me was sitting on 1.5 seat...."
Pros: "The crew was pleasant."
Cons: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."
Cons: "My luggage being lost both from Toronto to Zurich and from Zurich to Toronto. Air Canada took nearly 4 days to get my baggage to me in Toronto, as a result of which I was unable to attend a funeral in Chicago. I was lied to over and over by air Canada. The entire experience was horrible."
Cons: "Food: not so good! Entertainment: in the section of the new releases movies was old not new:) And my bag didn't come on the and :("
Pros: "Friendly and attentive staff, plenty of good food and beverages. Comfortable seats"
Cons: "There wasn't anything bad"
Pros: "I loved the timing of my connecting flights. Just enough layover time."
Cons: "COMFORT: Extremely challenging and expensive to get emergency exit seats (more leg room). For someone who is 6'5" (195cm) traveling can be very challenging in an economy seat."
Cons: "Seat too small, no room, will never fly Swiss again. This was an 11 hour flight and I need more space and comfort."
Pros: "Food was adequate for economy. Free drinks on trans-Atlantic flights are a nice perk. Cabin crew is friendly."
Cons: "Flight was delayed due to incoming aircraft. It was probably not the airline's fault. Berlin Tegel gate area is too small for international flight - not enough seats and nowhere else to wait after security."
Pros: "Onboard crew was great and communication was excellent."
Cons: "Gate communication was poor. Delay poorly explained. Boarding process very confusing."
I think you should board the plane from the back and not the front. It's way more efficient.
Our luggage was left behind alongside many others who’d transferred from another Lufthansa flight.
Tiny plane Had to gate check bags, a problem since we were flying back from an international vacation
My original flight was canceled and rebooked which I understood. The second flight was canceled without notification. The customer service rep would not allow me to fly into another airport due to a hurricane in my destination city. He also hung up the phone on me when I requested to speak with someone in the refund department.
My luggage is still in Chicago
Easier website to navigate
This flight never happened. Kayak doesn't know that because they refused to speak with me on the phone. Avoid this company unless you enjoy stress and financial loss.
The airport and Luftanza were understaffed. It was slow going.
The seats seemed much closer together on this plane. I felt much more cramped than other journeys in coach. Other passengers around me who are taller or bigger had even even more trouble.
Couldn't change passenger, had to ignore this flight and lost 500€. Never Kayak again!
Not enough connection time
The flight didn’t exist, and the next available flight to Bozeman was the next morning. Luckily I was given hotel accommodations and it worked with my schedule, but to be told my flight didn’t exist and my booking couldn’t be found was so stressful.
The crew was very nice, 👍 We had it one food option.
Left 40 mins late and consequently missed a Lufthansa connection at Munich - which didn’t wait for a number of us. Pretty damned annoying
Pros: "Everything went well and pleasant."
Document check to verify our negative covid test was efficient. The supervisor at the Frankfurt gate to depart to SFO was not helpful when I asked with group I was boarding with. Dismissive and said it was on my pass. If it was on my pass I wouldn’t have needed to ask. Everything else about the flight was good- on time departure and good crew given circumstances with covid, masking etc.
Cons: "This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service."
Pros: "Organized, clean"
Cons: "Kinder crew, better headphones"
Pros: "The service from the flight attendants was wonderful."
Cons: "The seats are horrible without any lumbar support nor sufficient cushion for the seat. It leaves you sore all over. If the person in front lays back, they will be hitting your knees. The food for dinner was ok but the breakfast was horrible. Plain eggs with inedible spinach and tomatoes."
Pros: "It was very comfortable and service was great and good food and drink"
Pros: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Cons: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Cons: "Plane came in late and I miss my connecting flight to New York. I had to stay over night in Frankfurt, and fight to get room and meals services, due to their mistake!"
Pros: "Flight crew was friendly and attentive. Airplane had good amenities. On time and smooth takeoff and landing."
Cons: "Cramped seating :-0"
Pros: "The flight attendants were very attentive. It's clear they hire for people with high EQs."
Cons: "Not enough leg room. Media box under the seat in front of me so no room to put my carry on under the seat. Also, breakfast was skimpy. Some fruit and a muffin."
Pros: "Clean plane.."
Cons: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Pros: "The whole journey with Lufthansa went smoothly without any delay. The transist time is just right. The check in is online is straight forward and the flight information is very clear. I will certainly recommend Lufthansa to anyone."
Cons: "I can’t think of anything I didn’t like."
Pros: "Flight Crew"
Cons: "Food was pretty bad."
Pros: "I liked the entertainment options, beverage service, and leg room."
Cons: "I paid to reserve an upgraded seat. I specifically asked for a window seat and even have a confirmation email saying that I got a window seat (27 A). However, when I checked in, I was assigned a middle seat and the representatives at the ticket counter tried to tell me that was my preference. They tilde me to take it up with customer relations. If I pay $100 for a particular seat, I should get that seat!"
Cons: "The airplane was very late, so I didn't make it to my connecting flight."
Cons: "Entertainment options were not too good. The flight should have more American sitcoms and more Hindi options."
Pros: "On Time / Comfortable short flight"
Pros: "Lufthansa doesn't disappoint"
Cons: "Not much to ask for on a 60 min flight"
Cons: "This flight was late and because of that we missed connecting flight to NY!"
Pros: "Free refreshments. Funny cabin crew!"
Cons: "There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you."
Pros: "That there was a flight from Toronto to Minneapolis."
Cons: "It was really cramped and small. The gate was far away from everything and cold."
Cons: "Seat changes were made after the fact. Seats are very small for such a large plane. I would not fly Lufthansa again."
Pros: "On time, helpful crew, clean"
Cons: "Not enough leg room"
Pros: "After so many domestic flights of being shuffled around and interacting with flight attendants that seem to not like their jobs much and passenger's are just an annoyance, flying abroad on Luftansa was quite a different experience! The flight attendants were polished, professional, and actually wanted to provide a service. Their interactions made me feel like I was cared about and that they wanted my unique needs to be met. This made a 10 hour flight an enjoyable experience which I certainly didn't anticipate."
Pros: "Service and crew excellent"
Cons: "Boarding took too long as automated boarding was defective."
Pros: "On time."
Cons: "changing seat assignment"
Pros: "We loved business class! The service was the best"
Pros: "Comfortable seats"
Cons: "-- > Multiple (4) gate changes"
Pros: "On time and smooth"
Cons: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"