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I liked the professional service that began with the information and continued with boarding and the service on board. I recommend you to use the late-night checkin the day before your flight. It made traveling so much better and more pleasant.

Forced gate checking of a soft sided rucksack while allowing hard sided cases on the plane when claiming there was limited room was a bit of a joke. The boarding was a free for all with business classes not getting priority and the food was pretty bland and cold (KLM can do a hot meal on shorter European flights). For a National carrier operating from a home base I expected better. Flight was delayed in both Berlin and Munich and due to the delays I missed my ground connection costing me another £80. Had my bag not been gate checked by a overzealous gate agent doing selective enforcement for non Germans then I would have easily made the connection even with the flight delays. Think I will avoid star alliance in the future and stick to sky team or one world.

I fly to Germany every year and prefer the most direct flight routes. Lufthansa offers this route, allowing me to fly from my home airport directly to Germany. The food and service were excellent. The staff was most accommodating, very professional, and friendly. The only issue I did not care for was the seating arrangement. I fly business and did not appreciate the configuration of the business class. Understandably, you will always have someone seated next to you, but then install a separation screen to allow for a little more privacy. United and British Airways are miles ahead in creating a more personal space. Lufthansa should do better.

Premium Economy was very comfortable. Flight staff was cheerful and helpful.

Not enough time between connecting flights. We had to run through the Frankfurt airport and nearly missed our flight to the US. Extremely tight seating in Economy. No room and I'm not a large person. Please prevent any seats from reclining so my kneecaps are not destroyed again. Entertainment system touch screen did not recognize inputs. Seemed to be a problem for many. Crew were very nice and the food was not bad.

I liked everything excepct the noise of the engine inside de airplane was a little bite higher.

I was not seated with my husband despite paying to choose seats. My luggage was not put on the plane so didn't get it for 3 days.

Everything great. Just didn’t get my checked bag. Never left Berlin

Some people facilitating gate onboarding weren’t as cordial. Didn’t feel good about my experience

Staff and crew were very helpful. I wish there was less delays on the flights that made it stressful for the connecting flights.