Daily cleaning, installation of cabin HEPA filters on flights from Bermuda to District of Columbia
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Scores according to KAYAK customer reviews
"Anyone that purchased a Delta 1st Class seat should have access to the Delta Sky Club. My wife and I purchased 1st Class tickets for a Delta flight from SeaTac to Washington Dulles but were denied entrance to the SeaTac Delta Sky Club because we did have an American Express card."
Pros: "The crew did a good job in announcing the arrival of the flight and where we are at and how far we are flying overall did an excellent job"
Cons: "If they had orange juice lol"
Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Pros: "Muy buen servicio y puntualidad"
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Cons: "The flight was delayed an hour."
Pros: "I like the entertainment on Delta."
Cons: "The flight was delayed over two hours"
Pros: "Landed early"
Cons: "There were not head flaps on the seat. The person seated next to me overflowed into my seat making it uncomfortably warm even with the air vent fully open. Was in & out of sleep during a red eye flight."
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "36 minute flight.."
Cons: "Not really much you can do"
Pros: "THe crew was super"
Cons: "Confort no good very tight seats Movies hard to understand Announcements hard to hear"
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Pros: "Didn’t take three days to drive"
Cons: "Packed in like sardines"
Cons: "The flight from. JFK to Barcelona was delayed as well. Their computers were down in Atlanta. So everyone had to have their name hand typed into a computer when boarding. Then the pilot said that our bags are usually weighed and computerized for even distribution on the plane. That system was also down, so we sat on the runway waiting for that problem to be fixed. When we arrived at Barcelona, I unpacked and discovered a jacket and pants in my luggage were wet. The only place that could have happened was at JfK during their rain storm and the luggage weight issue."
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Another safe flight. Crew was very attentive."
Pros: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Cons: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Cons: "The landing was somewhat frightening."
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Pros: "On time, staff, and overall service"
Cons: "No complaints"
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Pros: "Crew were excellent"
Cons: "Flight delayed 45 minutes"
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "I was able to sleep!"
Cons: "Could not get comfort upgrade"
Pros: "Barcelona is a busy place. Don't forget your adapter plugs - like I did."
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Cons: "Late flt"
Cons: "requirement to wait for seat assignment until at the gate"
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Pros: "Service was very nice."
Cons: "The flight was insanely delayed. Three hours. With a major product launch the next day, it was not ideal."
Pros: "Friendly staff/ comfortable seating."
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Good seats."
Pros: "Free drinks in Comfort+"
Pros: "Met my cousins from Portland in SLC and killed layover time"
Cons: "See above description"
Pros: "We were on time!!!!"
Cons: "I've had friendlier flight attendants"
Pros: "One of the male flight attendants was very nice"
Cons: "No food was provided, there was a throw up stain on my first flight to Atlanta then on my connecting flight there was crumbs on my table, my boyfriends table did not want to close so that caused discomfort to the person in front of us. Boarding time took a very very long time"
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Pros: "Comfort with entertainment."
Cons: "No food options at all."
"My baggage was destroyed"
"The delay could have been shorter. Rough traveling late at night with an infant and then a delay."
Pros: "On time departure."
Cons: "Aircraft condition is very poor. Inoperable inflight internet."
Cons: "Very full flight when covid cases are at all time highs. Not possible to social distance in these conditions."
Pros: "Flight was not over crowded, allowing for proper social distancing! That is MUCH appreciated. Crew was wonderful."
Cons: "The couple in front of me got in a physical altercation as well as the couple seated behind me. Both situations caused much discomfort and could have been defused faster by flight crew"
Pros: "Arrived alive, didn’t sleep in the Charlotte airport like last flight. didn’t lose a bag....didn’t check one, learned that lesson before"
Cons: "WiFi did’t work. Boarding the end of the terminal/gate was a mess. Crew was late, so flight was late. Packed in like sardines....normal American Airlines."
Cons: "We did not board until 2 hours after original schedule"
Cons: "The seats were nice but so tiny! Very VERY uncomfortable."
Cons: "Too much advertisement!!!! Between the credit card offers and aa advantage program it’s overwhelming. When trying to enjoy the onboard entertainment it was once ahead too much advertising. Overkill!!!!"
Cons: "Paid for First Class so I could sleep on this red-eye. Wasted my money. Seat was uncomfortable, legroom in my bulkhead seat was horrible. I can sleep anywhere...make that ALMOST anywhere, now."
Cons: "Larger plane. Had to crouch all the way to my seat. Seat was comfortable enough."
Cons: "There was a three hour delay for missing crew."
Pros: "The crew were very nice and helpful!"
Cons: "Caught an earlier flight and the entire team made the process seamless."
Pros: "It’s not like it used to be. U S based airlines lag behind their European and Asian counterparts"
Cons: "There’s always room for improvement. Too much to list here"
Pros: "many movies"
Cons: "We were not able to board on this plane because we were late. We were not able to board the BA because the plane was late; taking off we have to wait for at least 30-45 minutes"
Cons: "The flight delayed several times, and the gate was changed. The plane is very old and no service at all (not even water during the 2 hours flight)!"
Cons: "in the airport, the gate area dirty!, bathrooms dirty, no place to charge phone. The walk to the airplane, getting aboard the plane after the gate and flight changed and delayed. Being told it was weather related on the plane and being told it was MAINTENANCE by customer service. The plane was very crowded, the flight attendants never smiled. WHen i told the attendant i was being "rained" on he said...i know its happening everywhere..... he said there was nothing he could do but get me paper towels...they never came. I was very annoyed getting off the plane walking back and forth....it was aweful. and my flight before this was no better i am VERY TURNED OFF BY AMERICAN AIRLINES RIGHT NOW."
Pros: "The crew were polite, accommodating and understanding"
Cons: "The gate was changed 1hr prior to boarding despite the arriving plane having landed 3hrs prior. So with stroller and infant in toe, I had to run to change terminals/buildings. There was no assistance or prior warning regarding this from the check in staff and I made it all the way to the original terminal and gate before having to turn around. The desk staff at the gate was asked about early boarding for infants and said it would be okay but didn’t give clear instructions on boarding so I sat down and they began boarding each group 20 minutes later and did not give priority to mother’s with infants. The stroller which I brought to the gate was then tagged incorrectly with a white tag instead of a pink tag. I was later told by he crew that it meant it would go directly to baggage claim instead of being brought to the door. According to the crew, all staff know to tag with a pink tag. At every step there was blatant display of inconsideration that made an already difficulty journey, that much more challenging."
Pros: "Hostesses were great. And pilot landed safely"
Cons: "Stayed too long on the jet way. No available gate"
Pros: "Left and arrived more or less on time. No major issues."
Cons: "Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed."
Pros: "Quick, efficient"
Pros: "The fact we arrived safely"
Cons: "Long time to claim baggage, three hours delay, uncomfortable seats"
Cons: "The only complaint I have is our bags getting lost twice. I’m very understanding that these things happen. But for it to happen twice seems like people might be careless to the problem."
Cons: "48 hours to get to Philadelphia from Madrid. First flight was cancelled due to plane mechanical problems. Then flight diverted due to bad weather. Horrible flight."
Pros: "Great landing, given there were issues with the flaps that slow down the plane. It was a short flight, so there wasn't as diverse entertainment as you would usually get on a longer haul. Typical AA biscotti and beverages."
Cons: "Airport experience at Hamilton. Arrived 2.5 hours early and we could not enter through U.S. CBP because we were too early.... We were told we needed to run our boarding passes by the check in counter agents prior to being able to go through for CB&P."
Pros: "I liked arriving safely, although we were an hour and a half late"
Cons: "American switched pilots last minute, so all passengers sat waiting in our cramped seats for about 15 minutes while pilots got situated in the cockpit. Then it was discovered a preflight mechanical check hadn't been done. So we all sat for another HOUR waiting for the mechanics to arrive and do their work. The flight attendants were unpleasant and rude."
Pros: "I appreciated the interactive screen on the backseat, which provided me entertainment watching Doctor Who and playing Angry Birds. I also liked that the power outlet to charge my phone was more accessible on the backseat instead of below my seat, which is normally where I find it."
Cons: "I did not appreciate that there was a device mounted below 2 of the 3 backseats in my row. Those devices cut into at least a few inches of valuable room to store a carry-on bag. At worst, I've seen 1 seat have such a device, so it was quite disappointing to see 2 seats with them, including mine."
Pros: "Flight attendants were attentive and pleasant"
Cons: "No IFE, bug not a big deal I had my own."
Cons: "Although I should now be at my final destination, I still have 11 hrs of travel to go. My flights were changed three times. The first cancelation caused me to buy new tickets at a higher price I had originally purchased them at. We were redirected from Kayak to Vayamo and they have no sense of customer service. Horrible"
Pros: "They were awesome, continued to stop and ask if we needed anything. Refilled my wine without me asking when it was 1/2 full and I was watching a move. Great experience on their 767"
Cons: "No personal space or legroom. Uncomfortable seats."
Cons: "Rude crew, no bathroom useage for entire flight and staff would not help handicap with luggage."
Pros: "Flight attendants were ok, performed duties as expected."
Cons: "AA's seats are sooooooo close together, that there is nowhere near enough room to stretch or raise legs. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."
Pros: "The spaciousness of the seating on AA is tops bar none"
Cons: "The cookies and it was cold. Jesse"
Pros: "Crew was very professional"
Cons: "My flight was delayed 5 hours"
Pros: "I think they were holding the plane for a connection flight arrival."
Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."
Pros: "Boarding was simple"
Cons: "For my whole three hour flight a child kicked my chair, i asked the mother politely if she could get her to stop. the woman didn't even apologize and the kicking continued for three hours."
Pros: "Handicap boarded with sufficient extra time"
Cons: "Not enough room."
Pros: "Short but comfortable first class flight."
Pros: "Being able to see movies for free was a real plus since the flight from Australia to Wash.DC is so long."
Cons: "Everything OK."
Pros: "Had row all to myself--that's a rarity"
Cons: "1hr departure delay"
Pros: "Older aircraft, seat cushion was on its last legs regarding comfort as I sunk to the frame of the seat. No onboard entertainment on the headrest as compared with our outgoing flight."
Cons: "The seat discomfort and the lack of entertainment."
Cons: "Significantly late & rude, as usual."
Pros: "Clean, friendly staff, great baggage tracking. Smooth flight."
Cons: "Overcrowded, but that's the same no matter where. Usual rude frequent fliers, who also usually take up all the overhead space."
Pros: "Getting off of that plane."
Cons: "I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team."
Pros: "Much more legroom on this flight, even though it was a smaller aircraft."
Cons: "Gate agent seemed a bit overwhelmed. Helpful, but not overly friendly. In stark contrast to my earlier flight from Charlotte to Memphis, where the gentleman was extremely pleasant and cheerful."
Airlines flying from Bermuda to District of Columbia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Bermuda to District of Columbia
Masks required on board, masks provided on flights from Bermuda to District of Columbia
Social distancing seating
Middle seats unavailable to book on flights from Bermuda to District of Columbia
Testing for antibodies, testing for symptoms for flights from Bermuda to District of Columbia
Waiving of change fees. Search flexible flights from Bermuda to District of Columbia