Didn’t realize we couldn’t actually get the full food menu while on-board. I saw that pre-ordering was available but didn’t realize the impact. Also didn’t know there weren’t entertainment devices on board had to bring your own device which I would’ve preferred to have clarity about ahead of time.
Flight was on time. Crew was helping & seat were comfortable.
Great airline attendants. However I could not get the entertainment to work on the app
Great …check-in was a little messy but went by quick.
Alaska Airlines has horrible customer service. After sitting in a packed airplane for over an hour, they decided to cancel our flight and had us deplane. Instead of helping us nearby, we had to ride two trains (in Seattle Airport), from the S-Gates to the C-Gates; only to stand in a line for 3 and a half hours. Throughout the 3 hours, there was often 1 agent at the customer service counter to help the passengers trying to get information and accommodation on a flight that they cancelled. Do better!
There was no food or entertainment. I was in the middle seat which was uncomfortable. The flight and crew were fine.
Service was excellent and the fact that I didn’t have to request to sit next to my kids when there were no seats next to each other was amazing. Love how Alaska anticipated the seat arrangements. One feature that would take the flight from good to amazing would be to have a screen available with headphones with games and movies, but the kids loved the little boxes and were entertaining with the game—it also helped them get away from too much screen time.
The staff was friendly and the flight ran on time. Boarding was a zoo. This process could be greatly improved. They have done away with the entertainment they used to offer in favor a wifi signal for our phones and that wasn't working in half the flights. The beverage selection is poor and the quantity was minimal. I'm sure when the airlines can come up with something cheaper to serve than pretzels they they will switch to it. If their budget is that tight what else are they skimping on? (Maintenance, fuel, safety) Over all I'm underwhelmed!
Why is a fanny pack considered a third carry on? This shouldn't be regulated at the gate
1. Denial of Basic Needs (SEA): Upon arrival in Seattle, the wheelchair attendant refused my urgent request to use the restroom, insisting on scanning documents first. She eventually took me to a restroom but then abandoned me and my autistic son at an unstaffed, deserted gate for over four hours. When I called the accommodation line for help, I was told to "get someone's attention," which was impossible. My son, traumatized by the prospect of me yelling for help, was forced to wander the terminal to find assistance. 2. Revocation of Accommodations & Threats: At the gate, an agent stated I had no accommodations on file, despite my previous leg having them. When I showed the app (where my bulkhead seat was erased and replaced with Row 14), he denied the evidence. When I attempted to advocate for my immobilized leg, he threatened to "yank me from the flight" if I said one more word. He coerced me into agreeing that I was "asking for accommodations for the first time" before he would allow assistance, effectively forcing me to falsify the situation under duress. I complied only out of fear of being stranded in a strange city. 3. On-Board Negligence and Injury: Because my bulkhead seat was revoked, I was forced into Row 14. With my leg immobilized and unable to bend, it extended into the aisle. During boarding and the flight: 16 different passengers tripped over my injured leg. 6 rolled luggage bags were pulled over my injured leg. The Flight Attendant (FA) was one of the people who tripped and drove luggage over me. I reported the issue to the FA after 10 trips and 3 luggage impacts. He ignored me. He only addressed me later to ask me to move my immobilized leg for beverage service. I informed him again: "16 people have tripped, 6 luggage runovers, I cannot bend it." He provided no medical aid and no incident report. 4. Resolution and Trauma: Eventually, a different employee noticed my distress and my original paper boarding pass showing the correct bulkhead assignment. He asked me to move up. I broke down in tears, terrified that moving would cause the gate agent to remove me from the plane as threatened. We were eventually moved to the bulkhead, but the damage was done. My autistic son was traumatized by watching his mother be trampled and threatened. 5. Post-Flight: I called to report these injuries, but was disconnected after a 45-minute hold. I require a formal record of this injury and these violations.
Advertised fruit trays with cheese, but only snacks handed out!
The plant way delayed departing by 3 hours. It was an old airplane with broken seats and armrests. The bathroom made a hollering sound. A really crappy flight experience and travel day all around.
Flight delays both to Detroits and return flight . The flight to Detroit was associated with mechanical difficulty
I am extremely disappointed that delta internal pilot manuals now refer to the Gulf of Mexico as the “gulf of America”. You can bow down to the Orange turd on your own. I will never fly delta again
Wasn't a Delta issue I don't think, but seems there was a Delta flight at each of the 2 Dallas airports at the same exact time, both to Atlanta. I was evidently booked on the one at Love Airport, but the Carey transport shuttle took me to DFW instead and I ended up missing the flight by just a few minutes. Was able to book a Southwest flight from Love Airport, but was a big loss of time and an inconvenience.
Great. I had to modify a flight. That was easy and free. Thank You
I noticed that the planes seem to be outdated. There was no entertainment per se. Also, the waiting area did not have any working electrical outlets
Original flight was cancelled and when i was rebooked by the airline, they couldn't seat me in the same type of seat as I had originally booked (went from window/aisle to middle/middle and one was a bulkhead seat, and other wasn't in the same class)
Lady Pilot was perfect in every way wheels up to wheels down communication, professionalism, excellent on time departure and on time arrival, excellent communication! Fantastic job with Superb attitude!!
The food is terrible. The staff is wonderful. Comfort is good.
