I arrived safely and on time.....good movie selection
Breakfast out of London was not appealing - eggs not tasty and potatoes mushy and lacking in taste.
Friendly flight staff, spacious cabin, decent food, clean and well-maintained. Additionally, we were delayed by 30 minutes and still managed to arrive before our original arrival time at Gatwick. I haven’t flown BA in years but this trip has made me a new regular customer.
Economy plus was great. Economy was a little rough for me as seating was much less comfortable
Unfortunately, I couldn't travel as I was told to bring the credit card used in the booking of my flight. This was not explained in the booking option. Thus I would need a refund on my flight ticket.
Cabin crew polite and courteous
Boarding via bus to plane was an added hassle The cabin temperature throughout flight was uncomfortably cold On each trip I have made with BA ( 6 in last year USA to U.K. and Spain) lack of overhead luggage space is always an issue. I paid 65 pounds for an extra check-on small suitcase, yet I couldn’t even put a small holdall in overhead because others had whole suitcases in there. This needs to be re-evaluated!
Comfortable seats; food was adequate
Seats seem a bit close to one another, with little knee room
The flight attendants were very nice and friendly. I enjoyed the flight, mostly because of them.
As usual, good customer service.
I fail to see why Lufthansa is deliberately destroying their competitive advantage.
Best short/medium-haul economy breakfast I've had in a while. Flight was empty, so there was space to stretch out. Watch out for the seat maps – they seem to reconfigure the J/Y balance on this flight frequently, so your seat assignment may change. Such a lovely crew
Moscow passengers were awful as always. Arrival/transit at Frankfurt is a nightmare if you need to be somewhere quick – just walking and riding transit took 30 min. of my two hours.
When I got off a previous flight, I had missed my connection. I was greeted with someone who had already booked my next flight. Also, the seat was fairly comfortable for a 2 hour flight.
As great as it was that they booked my connecting flight, I wish I could have my luggage. It has been over a week and I believe that it is because I had such a short layover from my first flight to this one.
Flight to our destination: sat in exit row for extra cost. I was freezing cold and was told no extra blankets. Also staff were rude and unhelpful telling us to remove all things from the floor for take off and landing ( which i accept is the policy) but since we had nowhere to put them except on our laps (she’s, books, sweaters pocket book) as there is no seat in front for an exit row to put under. The staff member kept saying “up, up” motioning with her hand, but made no offer to assist us in finding overhead space. Upon our return flight, our pre booked exit row seats were switched on us right before boarding in a rude and matter of fact wayand my husband and I were separated one on either side of the aircraft. When we queried this, we were told it would be up to us to switch with the person sitting next to us. Overall very disappointing. I would not fly Iberia again.
Had to take a flight to New York 2 days later, then drive back home
Hospitality, patience, and efficiency. Everything was clean, the food was warm and tasty. the employees were kind and polite all the time. The technology functioned flawlessly. The standard seats were a bit tight but manageable.
Short flight and on time
|Flights Arrive in||Rome Fiumicino|
|Flights Depart from||Birmingham|
|Airlines||British Airways, Lufthansa, Iberia|
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