Crew was nice and accommodating, but someone failed to inspect the plane before the passengers got on and we ended up deplaning and changing planes when this could have been avoided.
Pros: "crew was great"
Pros: "The flight was on time. I got lucky and was seated with extra legroom and was very very grateful. No drama - nice and easy."
Cons: "When we were checking in I wasn’t sure where to lineup to put my luggage in. The lines for the kiosks were also confusing. Some more direction that I think would be helpful at Philadelphia airport."
Pros: "Crew was awesome, friendly, tentative, and welcoming."
Cons: "Screaming kid in the background, wouldn't stop the entire flight."
Pros: "Nothing. Will never fly American again"
Cons: "Better customer service at the gate."
Cons: "The seats were tiny! I'm a big woman, but not a huge one and I struggled to get my belt on. Considering how nice their seats are, this is one of the smallest seats I've ever sat in!"
Pros: "Seat extremely comfortable."
Cons: "We sat waiting a few minutes after everyone was onboard."
Cons: "The legroom is not sufficient for taller people"
Pros: "Nice Crew. Very accommodating."
Cons: "The input for the headphones were not working properly at my seat location on the flight. Seat #10c on a A321 Airbus from Miami to L.A."
Cons: "App continued to crash. Couldnt watch movies."
Cons: "Flight was delayed for no reason given. Flight attendant touched my baby without asking if it was ok. Too many announcements over the speaker. 20 min one trying to sell us a credit card was ridicoluolously long. It was also after an ad for it on the video screen."
Pros: "Crew did a great job!"
Cons: "Not much everything was smooth."
Pros: "Awesome Customer Service"
Pros: "Missed by connection"
Cons: "Make layovers longer"
Pros: "Plane was new and clean..good leg room."
Cons: "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."
Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."
Pros: "Everything on time."
Cons: "The air conditioner on the plane."
Pros: "Friendly and helpful staff, as always!"
Cons: "Far too cramped for seating; im a big guy, but still!"
Pros: "Staff was very kind"
Cons: "The seats"
Cons: "How can a plane be this cold?? I travel all the time, but I have never experienced this. It seemed like there was a general temp control - apart from the air vents. I had on a sweatshirt and by the end of the flight was sitting on my hands! Couple that with the “I don’t care” attitude of the flight crew, and I was counting the minutes to landing. Definitely not the AA that I’ve given my business to."
Pros: "Staff was friendly and genuine"
Cons: "They didn’t load enough “for purchase” food. This was a six hour flight! They has no options left excepthummus and chips. This is second flight on American this year where they don’t supply the plane appropriately."
Pros: "Gates, delays, changes"
Cons: "Boarding was a mess. No opportunity for priority boarding. Flight crew no help. Just another hum drum experience."
Pros: "Was on time."
Cons: "Not eventful."
Cons: "Sitting next to a bunch of crying babies"
Pros: "On time"
Cons: "issues FA ran out of Mexican immigration forms."
Cons: "American Airlines baggage check-in at Paris CDG was total chaos. It took 1 1/2 hours. They need a systems analyst to review their process; especially for customers using their ticket kiosks during check-in when the lines get long. There's never a problem when the lines are small (duh !!). The staff involved in baggage check did well considering the poor process flow they had to deal with. The entire flight crew was great. It is management that is falling down on the job."
Pros: "Crew was pleasant and responsive."
Pros: "Its Alaska. Nothing more to say. My preferred airline and never had a bad flight."
Cons: "The usual. More legroom would be good. That's about it."
Pros: "Everything was great!"
Pros: "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Drinks and snacks were offered."
Cons: "No seat back entertainment. 45 mins flight from San Antonio to Dallas had seatback entertainment. But 2hr flight from Dallas to Cozumel had no seatback entertainment. Go figure."
Cons: "this flight was delayed going both directions."
Cons: "They didn't even get me to Sarasota, they flew me into Tampa."
Pros: "Great service and friendly stafg"
Cons: "Loved the yourt for breakfadt...rest of it was ok"
Cons: "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."
Cons: "Delayed flights, rude agents, no pre-boarding for families, no stroller delivery at the arrival gate and 20 year old planes with mechanical issues. Nightmare!"
Pros: "We bought the extra legroom. Worth it."
Pros: "My trip was awesome and very easy."
Cons: "Return flight was delayed, gate changes unfriendly and unhelpful flight attendants"
Cons: "Would at least like a choice of a snack instead of cookies I don't care for."
Pros: "Left Venice on time and arrived in Philadelphia on time. Selection of free movies was good."
Cons: "Food is so awful I wouldn't' feed it to a pig. Did not offer anything other than coffee, tea or water to drink during the 8+ hour flight after the first offering of complementary wine or soda. Seats are cramped as always on US airlines. I would not like to be an overweight person jammed into these seats for so many hours."
Pros: "Nothing. I will never fly an American / American code share flight abroad again. I cannot believe they are flying this plane for trans-continental flight in 2016."
Cons: "1980's 757. Literally, I flew on planes like this in the 80's. American, please get with it. This was a horrendous flight. No in flight entertainment at all in 2016 on a 9+ hr. flight is unacceptable. Couple that with 1.25 hour delay AFTER the plane boarded. You should not be flying narrow body jets on flights this long. Much less ones with old, uncomfortable seats and zero entertainment options. I don't mean to sound entitled but this experience was night and day in every capacity (comfort, food, service, entertainment) from my flight to Europe on BA. Sad. Lastly, I sat next to a off duty American flight attendant who was quite rude."
Pros: "Nothing stood out"
Cons: "Nothing stood out"
Cons: "See all comments in first leg section"
Cons: "Missed this flight because of missing the first flight"
Pros: "Seats were comfortable and lots of leg room in the priority seat I purchased in advance"
Cons: "Very bad food"
Such uncomfortable seats. Surprised that during COVID every seat was taken. We checked in online and had our boarding passes printed. We got into the drop your bags line and watched as the line for checking in went twice as fast if not even more. If we uploaded everything and bothered to check in, why did our line take longer than for people who were checking in at the airport? Not happy about that! Definitely something wrong there. And they reprinted out boarding passes- why?
Pros: "Crew was great."
Cons: "Doing better with last minute delays and connecting flights. I’ve lost my bags for the second time now"
Pros: "Crew was very accommodating in light of the maintenance delay. Especially for those of us with small children."
Cons: "Look, delays suck. We fly about only once a year, and we ALWAYS have a delay. ALWAYS. Air traffic control at Newark will delay a flight for a hangnail."
Pros: "The crew was very accommodating, especially a flight attendant named Petra."
Cons: "We waited a long time to board. It would have been helpful if someone explained why we waiting so long."
Pros: "I finally got home. An 4-5 hours flight ended 12 hours later."
Cons: "United Airlines sucks. If you can avoid United Airlines you should. They might seem like a better price but what they don’t tell you is they are going to burn your time and waste your money. - They are not accountability for delays or non - delivery of service. Their customer service mantra"
Pros: "Really good flight attendant crew."
Cons: "The boarding process was unorganized and confusing. The set up at the gate was bad as well."
Pros: "On time departure and arrival, smooth ride"
Cons: "Again 30 minute delay to get internet working. At least this time they communicated the issue."
Cons: "Unable to choose seat"
Cons: "Was a disaster we’re stuck at the airport for 3 1/2 hours delayed the flight.... gave us a vautcher for 10$ canadian by the time everything at the airport was closed for food. There were no space for our luggage. Spend 12 hours at airports from Victoria to Las Vegas."
Pros: "It was efficient."
Cons: "Crew wasn’t too friendly but not unpleasant either."
Pros: "The flight was on time and I had plenty of leg room in Economy Plus."
Cons: "Too many crying babies and children. (Flights need a section for young children and infants.) I can handle a 2 hour flight, but not 7+ hours of constant noise) The chicken curry rice was not cooked all the way and the food was lukewarm."
Pros: "Check in and boarding went very smoothly. The crew was very attentive. They came through the cabin several times with the drink cart. And after dinner was served, gave everyone a bottle of water. Good choice of movies, food was good and the light breakfast was actually very filling. Excellent croissants. Overall great flight."
Cons: "Fellow passengers; too many howling kids with clueless parents"
Pros: "Due to a knee injury, I needed more personal assistance, the custermer service & attention I received was EXCELLENT - from being expedited through the check in, special luggage assistance, special seat selection, wheelchair assistance throughout the security & boarding process to the professionalism by ALL the crew after being diverted to Iceland for a medical emergency of a fellow passenger."
Cons: "Because of the medical emergency & being diverted to Iceland, the flight time was extended by close to 4 1/2 hrs. The snacks/"food" provided were definitely insufficient."
Pros: "On time!"
Cons: "Nothing - it was fine. We got home!!"
Pros: "The crew was amazing."
Cons: "Late departure; tiny, smelly plane; cranky flight attendant."
Cons: "space between seats!"
Pros: "Great crew & very accommodating"
Cons: "Missed connection flight to Honolulu because of sand storm, customer service was horrible. Next available flight 14 hours later the following morning"
Pros: "The layover in Denver worked out perfectly - no long wait. The first leg they announced Gate check early so there were no delays on boarding. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No United entertainment."
Pros: "Not much. We did arrive alive, which is the best part of it."
Cons: "Late, very late without any explanation. Only one food service in flight."
Cons: "I'm a normal sized man and the seats were terribly cramped. I likely won't fly United again as long as I have a choice."
Pros: "On this flight at least customer service agent gave us seat together. It was very nice of her. Also flight crew were much better. At least I didn't feel like that they hate the customers."
Pros: "From what I encountered at the crack of dawn this morning... The staff handled somnolent, irratable passengers in a full capacity 757, with nothing but unwaivering efforts and kindness. (shrieking baby temper-tantrums, service dogs, and people allergic to service dogs included) Even while dealing with the most self-entitled, disappointingly inconsiderate individuals, the flight attendants kept their composure and remained understanding, professional and accomadating. As for that rude, pompous pig of a woman up in front.. try and remember we're all human here and you should attempt to treat others like so. I can't imagine the staff being particularly fond of the idea of spending an hour delay with your continuous, huffy bitching in their ear. (as if they have any control over the situation"
Cons: "Me and my boyfriend's seats were separated on both flights.. apparently it was in the fine print.. I don't know :/ kind of sleasey, kind of lame. Be transparent. Luckily, met a great guy who had no issues switching! :)"
Pros: "I liked how they gave out more than one can of juice."
Cons: "I didn't like how they didn't give any back options they only had one option and it wasn't very good."
Pros: "Let us sleep with out disturbing!"
Cons: "Flight cancelled by airline."
Pros: "The crew were polite and better than usual. We arrived safely."
Cons: "So many sick people everywhere. Violent and inappropriate movies kids could see on other people's screens. Bathrooms too small. Nowhere to throw away trash and no button to call flight attendant."
Cons: "Flight delayed. Missed connection. Had to be rerouted and what was supposed to be a quick flight to Tampa turned into an all day and night nightmare."
Pros: "No entertainment unless you pay, but you can't turn the tv off, so it's playing bright ads in your face all night. Awesome."
Cons: "If you want to feel like you're riding the most cramped Greyhound bus, definitely ride with united."
Pros: "Had fun watching free movies on my device, although the connection didn't work for the first leg. The plane was new/upgraded, a ton of legroom on my second leg Airbus."
Pros: "They at least had the option for live TV on one of the flights, but wanted $8, when Southwest gives it to you free."
Cons: "The gate agent also just seemed and unpleasant in general. The leg room is the worst in the industry, it's absolutely terrible"
Cons: "I didn't have the flight, I volunteer to another flight cause it was delayed."
Pros: "Free entertainment for the 6+ hour flight"
Cons: "Says wifi is available for in flight use except you have to pay $15.99....."
Pros: "Flight staff was wonderful."
Cons: "Newark Airport. The terminal was probably 60 degrees. Navigation signs were the least helpful of any airport I've flown out of or into."
Pros: "Crew was pleasant and helpful."
Cons: "This was not an Austrian airlines flight. It was a flight bought out by American Airlines. I had to wait in two different check in lines at IAD to figure this out."
Cons: "Seats were uncomfortable and dug into my leg the entire flight causing a bruise."
Pros: "I liked the plane was comfortable"
Cons: "The first TSA lady was confused and caused us to stand in 3 different lines for check in. Another TSA person stepped in and helped us get through quick and we were able to make it on time to our gate."
Pros: "Use of my phone for boarding ticket"
Cons: "Sitting next to a large man who took 25% of my seat and space."
Pros: "They worked me into the next morning out of Bismarck"
Cons: "Lack of hotel. They did not even offer a hotel."
Pros: "The flight was fast and the crew was nice."
Cons: "The boarding took forever"
Pros: "Cookies were very tasty."
Cons: "Seat would not recline."
Pros: "Staff courtesy was outstanding. This is my 2nd trip with United Airlines. Much success to your United in the years ahead. Ritza"