The seat was not comfortable. 1D. My back was sore all night and the next day.
Great flight. I didn't get a drink because I was asleep whole on the flight.
Great flight from Seattle to Phoenix and to Chicago-Midway from Phoenix
The new boarding process was easy and straightforward. Very pleasant.
The flight was okay. The pilots did an amazing job and kept us updated on the flight. The flight attendants were okay. They found time to be chatty with each other rather than focus on the guests. One of the attendants was a little less warm when asking about my bag I had on my lap that I was using during latter part of the mid- flight. Mind you, it was not the departure descent. I’m respectful to each and every attendant, it was the tone in her voice reminding me to place my carryon bag on the floor. I hope to have a better experience next time.
The entire travel day was a disaster from beginning to end. Woke up at two in the morning to make it to San Juan airport in time for a 5:30 am flight to Milwaukee which connected in Baltimore. Massive delays lead to me missing original connection out of Baltimore. Sixteen hours of delays/rebooking/layover time later, arrived in Milwaukee to find that only one of two checked bags made it there (despite the fact that Southwest brought another 737 jet to San Juan to fly us out to our original Baltimore connection—-not squeezed into another booked flight). The flight from Baltimore to Milwaukee was barely half full, so there was no logical reason to ship my bags out of Baltimore on a different flight to Chicago to then ship to Milwaukee. Southwest decided that my bags should not have been on the same connecting flight I WAS ON to Milwaukee, and then proceeded to accidentally leave my larger bag with the important items in Chicago. Terrible logic and support all around. Extremely angered and disappointed with SW. What a clownish operation your company has become!
It was as expected and I was grateful for the wheel chair help and ease of use.
One of the best airlines for fast boarding, on time arrivals, and top notch service!
The new seat assignment thing is wierd. If you don’t pay for a seat they always assign you a middle seat regardless of how many people are on the flight. Idk… the new company that bought Southwest is trying to make it more profitable, but I’m just not seeing it. The flight attendants aren’t having as much fun anymore. It just feels like the airline is slowly dying. IMO. We shall see if Southwest is the next Toy’s R Us.
Terrible. Even though there’s assigned seating now, they are still the slowest boarding airline of anyone.
All airlines should board planes back to front, instead of catering to higher priced tickets. The boarding groups are inefficient and delay takeoff time
WOuld have liked coffee or pretzels but other than that, crew and pilot and flight were great. Seat was great, too.
The overhead storage was already packed full when I boarded (I fly peasant class), but the attendant played some Tetris and made a spot for my small suitcase. Thanks!
Snacks for our toddler could have been better, front the standpoint of variety but that’s not any different from other airlines.
Liked the attention and speed when getting wheelchair..........Was assured by phone that my needs would be taken care of and they were with my name.
Crew very courteous. Boarding was great. Slow to get baggage at Denver.
I fell asleep and missed my flight and they rescheduled me no problem. Staff was professional and the plane was clean. I was very happy with my experience.
I enjoyed the Starlink access but didn't have much time to use it. It also kept dropping me so I gave up. The food was very good though when I asked for a different "dessert" they didn't have anything. Chocolate Brownie Cookies are not suitable for everyone...maybe children. The flight staff were amazing - at least in First Class! My first time ever! The trip from Boise to San Diego was FAR better than going to Boise.
From Las Vegas to Boise all went well. However, our flight was delayed in Boise and I missed my connecting flight from Seattle to Pasco. Moreover, the last flight to Pasco was full and I was booked on the 11:30 flight Sunday and given a hotel accommodation. However, I was scheduled to deliver the Sunday morning service at my church and needed to arrive no later than 10:00. Therefore, I booked a Delta flight scheduled to arrive in Pasco at 23:09. My piece of luggage checked in Las Vegas arrived in Pasco earlier today. I waited at the airport for over an hour last night to speak with an Alaska agent to no avail. I went back after church this morning in search of my piece of luggage and it could not be located. After waiting for 40 minutes to speak to the agent authorized to take my claim, he announced that he was closing the counter to assist on the flight line but not before providing me with a telephone number that would help me with filing my claim. Before I was able to make the call (due to other factors) I received a call from Alaska agent informing me that my luggage had just arrived and I am now waiting for it to be delivered. I deliberately took the more complicated route home to ensure that I would be home in plenty of time to prepare for myself for the Sunday service and accommodate my relatives’ needs. I believe the airport is undermanned given the number of flights coming in and going out. It was fiasco last night with three flights waiting for luggage and another flight landing within minutes. Today’s problems stemmed from a lack of cross training and a serious amount of cargo/baggage going out and too few people scheduled to cover.
It was ok. First time flying with them to Boise Won’t do again
Very old plane with no inflight entertainment. I purchased the internet pass and it was nearly unusable.
My tray was broken so i had no place to work or eat except my lap. Flight attendant said I would get an email with some credit or miles, it was a complete waste of time as I could only function at about 20% of normal. I have not received anything yet.
Short trip, no food and therefore no expectation for much interaction with staff who were pleasant and professional. My critique is on comfort of the seats. Exit rows and comfort seats do not provide enough personal space for 3 side-by-side seats, especially when in the middle row. Some passengers are not considerate of the middle seat and there should be signs that state something to the effect of: "please consider giving middle seats use of the armrests."
My flight yesterday evening was delayed 3.5 hours with no water or food service. Poor experience
Transparency from pilots, quick boarding and exiting the plane, staff greeted to each and everyone,
Didn't like sitting on the waiting pad for 30 minutes right after departing the gate. If you're going to do that, just don't board so people can still get up and walk around in the terminal. My luggage was damaged by the baggage handlers.
Pilots lied about waiting on “paperwork”. Sat in the plane for over an hour, waiting on some papers to be printed according to the pilot and then all of a sudden he says good news maintenance is finally on their way. Maybe they can fix it before we get our paperwork. Ended up missing my connection in LaGuardia and as a result, had a fly home to Lexington instead of the Louisville airport. Then paid $100 to uber to Louisville since it was midnight by the time I got in. I wish they would just be transparent with passengers sometimes and not try to beat around the bush on why things are delayed.
The WiFi was horrific. I fly delta often and love their (usually reliable and free) WiFi. On this flight it was intermittent and when it did connect was extremely slow. I couldn’t get any work done while I was on the flight which was extremely frustrating. I was also in the exit row seat where there is now immediate seat in front of you, so while the leg room was nice, I couldn’t even watch the TV when the internet wasn’t working. Finally, for the last 20 mins of the flight, the announcement indicator came on the TV screens and took them over, even though no announcement was being made. Really disappointed.
The flight was way too HOT! And the plane did not have any in-flight TV entertainment.
The tray table was broken and the food was terrible.
The boarding process was straightforward. One pertinent observation regarding all boarding procedures is that if an individual requires assistance or possesses a special status and is part of preboarding, it is advisable to limit the number of passengers who can preboard with them, rather than the entire, sometimes large, companion groups. The seats are uncomfortable, and the entertainment options are significantly inferior compared to other airlines. During the snack service, I requested an additional bag of snacks, but my request was denied. Initially, the flight attendant agreed to my request.becoming a strange accurate moment. The flight duration was four hours.
I had a cancelled flight because of technical issues going to my destination, and a delayed flight coming home. All told it wasn’t a total bust.
During landing. 2 crew members passed 3 times by my lane and didn't notice that people in front of us had their site to the furthermore reclined... That was uncomfortable and could have been dangerous.
Seats are uncomfortable. This has been a trend in the industry for decades. Trying to fit more seats on each plane to increase profits at the expense of the passenger.
It’s always a great time flying with united airlines.
We got delayed three hours and nobody thought to have the bathroom fixed while we were sitting waiting to board? took a full hour to have maintenance come and check it off. Had to shut the bathroom down twice so that the pilots could go to the bathroom. Everyone missed their connections.
Women boarding passengers at the gate was absolutely rude and disrespectful of passengers. The flight attendant was absolutely delightful! Smiling and connected with the passengers. So happy. The seats are cramped and uncomfortable but I guess that’s just the way it is Communication regarding flight was excellent
As great a red-eye flight as red-eye flights can be.
Both of my flights arrived early and check in process was smooth
Everything was on time Will use united again for sure
They didn’t offer a water, even after I asked
They switched our terminal 3 times and we were delayed for four plus hours!!!
It was an early flight and most people napped/slept and the crew let us which was nice.
More inflight connection. And leg space is horrible. And the paying for baggage I'd ridiculous!!!
It was costly and difficult to check in. $85 to take a small suitcase with me, carry on or checked and $75 on the return trip, Plus $25 if I didn't check my self in check in $25, because I couldn't do it on the kiosk. Small very uncomfortable seats, waited on the runway for near an hour each way. It was my worst flight to date.
Due to weather, my flight was delayed, further delayed, then canceled. I eventually got through to a support person who helped me find a different route out of MSP, but to get to DIA, they didn't want to, but eventually did help with the connection ticket purchase. But even this replacement flight was delayed time and time again, and I would have missed my connecting flights and I didn't want to get stuck in a layover city, so after 12 hours at the airport with two young boys who were very tired, we just cancelled our plans and spent the week at home, instead of Nana's.
I knew going into this that Frontier, being a low cost carrier, would be pretty bare bones and charge for most extras but this was made up for by the fact that the airplane was a reasonably new Airbus, every employee was great and best of all, Everett Washington is an amazing airport - thanks Frontier for flying there!!!
Seats were new and comfortable. Staff was fine. Missed my connection due to weather -which wasn’t their fault- but got no help at all. Gate staff sent me to customer service, which was and stayed unstaffed. Sign with QR code directed me to call or chat. Chat was useless. Call was returned after an hour. No itinerary offered by Frontier could get me home in less than 30 hours. Rebooked with another airline and got a partial refund that came to about 10 percent of what I paid to get home.
The experience was good. No frills but I got there safe and sound and on time.
As every law enforcement agency I could imagine surrounded the plane and we didn’t disembark for 2 hours and then had to stick around for another hour to go get our personal belongings after leaving them behind and being bused away from the plane, it was scary and inconvenient. We were given no information as to why this was happening. Lack of communication with passengers was disappointing.
