The boarding was fine and the flight did not feel unreasonably crowded as some international flights can feel.
The food was really quite bad. Also, the entertainment devices are out of date (double-pronged headphone jack, slow-functioning controls), but function decently enough.
Had to get off Korean air in Seoul & go thru terribly bogged down customs, just to transfer & continue on another Korean air plane - both ways! Barely made it to my 2nd plane even though I practically ran thru the big airport after the customs delay - both on my way to Hanoi & on my return. Got to Vancouver & only found out by accident that my checked bag would NOT be transferred to my Seattle flight, even though my tag clearly said to pick it up in Seattle. Had to disembark, claim my bag, then go thru the departure procedure at Vancouver all over again, with 2 customs checks: enter Canada, re board to U.S.
I really appreciated getting a meal on the plane despite the short two hour flight. I've always liked flying Korean Air due to their cleanliness, presentable flight attendants and good customer service.
The only thing I seemed to have a problem with was the volume and clearness that came out of my headphones. Although the headphones were provided by the airlines, the volume came out a little unclear and kind of scratchy. Other than that, everything was great.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Online was very strict in not discounting anything. There was room in Business class and I paid full price. Most airlines have a deep discount when searched a few days before the flight. So, that might fill the vacancies in business and make me a faithful passenger.
The disability assistance was very good in Bangkok and Taipei.
Disability assistance was horrible(wheelchair) assistance in SFO. I had NO assistance for 90 minutes to obtain a wheelchair while .d
waiting to board my departure from SFO . The same was true but worse on the return to SFO. I was let off the plane LAST and the wheelchair was not there and I waited. The wheelchair person parked me outside the gate and said NOTHING and walked away. After 15 minutes waiting for his return, I went on my own and nearly passed out waiting in the horrible immigration line. It took 120 minutes from leaving the plane to getting in my car at the airport. Ridiculoius and a violation of Americans with Disabilities ACT.
They put many American airlines to shame, as they are so efficient and pleasant. Flights were very on-time, with only small delays. Very good at de-planing passengers quickly.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)
A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.
Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.
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