Flight was delayed for four hours
Cons: "great flight. On time. Seats are the usual but no divider in the underseat area so my little tiny carryon bag slid in easily"
Cons: "Nothing could have been better"
Cons: "It was fine...no complaints... crew friendly"
Pros: "Just another short flight with Alaska. Nothing bad happened"
Pros: "Was my children’s first flight and they have them high fives at boarding and let them check out the pilot cabin. My kids were over the moon excited"
Pros: "It’s comfortable"
Cons: "Thank you"
Pros: "Crew was super friendly and accommodating."
Cons: "Everything was perfectly fine!"
Pros: "Crew were nice and helpful especially with our special need kid."
Cons: "Maybe Terminal C6 for boarding can be in a more convenient place at Boise Airport."
Pros: "Flight crew was friendly and the complimentary wine or beer is always appreciated!"
Pros: "The crew was great. Seats... not to comfortable."
Cons: "Announcements via intercom too rushed, unclear and poorly pronounced. The speaker needs to pronounce each word, and the end of each word clearly."
Pros: "Everything was fine"
Pros: "Angel was amazing ❤️"
Cons: "Best flight ever!!!"
Pros: "Crew was very warm and friendly! Delicious food and snacks available for purchase."
Pros: "Crew were very nice and accommodating."
Cons: "Absolutely nothing. Alaskan dropped the ball, and made me miss my flight. Now I am delayed 4 hours, and missed the event I was needing to be at. No refund on either tickets. 300 dollars down the drain."
Pros: "Movies on the plane."
Pros: "Extra help was available. I had checked in online, but didn't have the right printout to put in my id holder. The check-in staff at the airport printed out a label for me."
Pros: "Crew and airport staff are so friendly"
Pros: "Our flight attendant was great."
Cons: "Seat are quite hard."
Pros: "This was my first time flying. Everything was easy to follow, and everyone was so nice. Great first experience."
Cons: "We were on a very small plane, it was a little crammed but no big issues."
Pros: "Flight was on time, crew was friendly. Bags came right on time. Plane was clean and comfortable"
Pros: "The people"
Cons: "The fact that my flight was cancelled and I was taken to a new airport... and had a 2 hour overlay I wasn't planning on."
Pros: "I was able to try a red wine from Walla Walla for free"
Pros: "Useing both doors for loading and unloading"
Cons: "Getting roasted by the sun because there were no window shades. I was covered in sweat and there wasn't a dry spot left on my shirt. Why aren't there any window shades?"
Cons: "The flight was cancelled so I had to be rerouted to Seattle and then Spokane which delayed my arrival home by more than 2 hours"
Pros: "Friendly and very respectful staff"
Cons: "Nothing to complain about"
Cons: "Flight was rough due to bad weather."
Pros: "Flight was on time, boarding was quick, crew was very professional, great first flight for my kids."
Pros: "Complimentary IPA was very nice."
Cons: "Too cramped on the plane! Taking out 1 row and the arm rest against the window would help."
Cons: "The free movies they offered would never load even when I downloaded the material needed."
Pros: "I liked that there was complimentary wine. I liked that I ended up with window seats on both of my flights with room for my fragile carry on luggage and space next to me. I liked the smooth landings and smooths flights. I liked the pilot pointing out and giving information on the mountain scenery."
Cons: "I expect Alaska Air has made a tidy sum from passengers who have to rebook when they depart the gate early."
Pros: "Pilot did a great job with a lot of turbulence."
Cons: "Could not understand male flight attendant at all."
Pros: "The staff is awesome, the ride is always so comfortable"
Cons: "Not flying more often"
Pros: "Glorious leg room! Some airlines have crammed their seats so close together that even someone of average height has their knees jammed into the seat-back in front of them. Not so on Alaskan Air. I had a good 4-5 inches of space between my knees and the seat in front of me. Can't say the same for a lot of other airlines."
Pros: "promptness of boarding and flight crew"
Cons: "seat was small and I am a small person"
Pros: "Flight Attendant Cindy was so sweet and polite."
Cons: "Getting kneed in the back by the person sitting behind me."
Pros: "An employee named Angel at Boise airport was exceptional. He was helpful and light hearted and had a good sense of humor."
Pros: "Airplane was very quiet for a prop plane."
Cons: "Nothing really."
Pros: "Very fast and friendly service. Easy flight with no issues at all."
Pros: "Everything was great!"
Pros: "It is a very nice touch to be offered a complimentary beer. What a treat."
Cons: "The bathroom was not nice. No sink to wash hands seems unreasonable"
Pros: "Love Alaska and ANA. GREAT FLIGHTS."
Pros: "plane needed repairs was put on a direct flight to Portland"
Cons: "Snacks should include a gluten free option."
Pros: "This flight was booked for my mother she had a stroke and needs needs a wheelchair everything went fine she said everybody was nice to her and she was well taken care of so that makes me happy thank you Alaskan Airlines"
Food needs to be a part of the flight. Those snacks are ridiculous already. Our boarding was fine because we have high membership with American express and delta rewards. Crew were great and especially the pilots.
Poor air circulation, no one truly enforcing mask usage, one bathroom not working and no WiFi in a cross-country trip. First class fare not worth it at all.
The a330-900neo is an aircraft worth trying out. Comfort plus is premium select, despite the nice features, the backpack doesn’t fit well under the seat. The service to honolulu only gives snacks so make sure to eat a meal before flying the 5.5 hour flight.
Overall good flight. Only downside is that the passenger next to me took up part of my seat in addition to hers, which was slightly uncomfortable but not a big deal.
As with the outbound flight, this return flight was not full - maybe 40-50%. As they started boarding they announced they located a few people the help with 'load a balance' of the aircraft. What they had done was to compress all passengers in the middle of the plane leaving no space between anyone. It is difficult to understand why everyone is required to wear Masks, then relocated to remove all space between passengers, when there was ample room to allow everyone to be seated with space between.
Pros: "On time, clean and comfortable"
Cons: "Love delta. Everything was excellent"
Pros: "The accommodation to the military service members!"
Cons: "Air fresheners should be used on the airplane."
Pros: "Crew was great very clean and comfortable plane"
Cons: "Food was very inapropriate for the hr"
Cons: "Four hour delay, rude gate agent, seat in front of me was broken making my already small space smaller, the plane smelled."
Pros: "Quick boarding process! Everything was on time as estimated."
Pros: "Quick boarding process and take off. Flight was slightly late but the staff expedited boarding and take off. Staff is friendly. Service was great. Beverage service was great. Baggage was quickly at baggage claim."
Cons: "Even though its a short flight better food options for First Class would be appreciated."
Pros: "As always the Delta crew was super friendly and helpful and made the trip very enjoyable."
Cons: "Everything was perfect"
Pros: "Professional crew attentive."
Cons: "More local information weather etc."
Pros: "I liked that is was a short flight"
Cons: "Plan was old. Seats not comfortable. Plane not clean. Flight attendants not attentive. A lady stored her carry-on on the floor in front of her and she was in the emergency row! Attendant walked by before takeoff and said nothing! Really?!"
Pros: "Good crew, kind and hard working staff. It is so nice to have inflight messaging and that was a pleasant surprise that made the flight go quickly."
Cons: "I found the delta app to be less user friendly than the United one. I wish the in flight entertainment were in the Delta app versus downloading yet another app."
Cons: "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
Pros: "This is a super aircraft with many amenities. The flight was smooth for the most part. Loved the movie and the classical music. The crew seemed to work well with each other and was very friendly."
Cons: "It would be nice to have an enforced carry on rule as people bring multiple large bags on and tie up the storage space."
Pros: "Yummy snack! Funny crew member who acknowledged seats in landing position are uncomfortable. Sing songy welcoming voices :)"
Cons: "Aww. The movie I wanted to watch wouldn’t play.."
Cons: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."
Pros: "In rescheduling us they only charged us $54 per person"
Cons: "Reminder came 20 min beforehand and because I didn’t pre check in we missed the flight even though the plane had not even arrived.... terrible experience in Paris and impacted our life in a large way.... not a good experience using kayak"
Pros: "Overall, flight was great."
Cons: "The couple next to me were a little on the plus size. A little tight for my flight. But I was ok"
Cons: "It was a late flight and didn't see the flight crew much at all"
Cons: "I couldn’t sleep in a chair... wish I could"
Pros: "Seats were pretty comfortable, awesome flight, flight attendants were beyond excellent."
Cons: "Probably the time factor"
Pros: "On time. Seat upgraded seat to Delta Comfort plus, courteous flight crew, music before take off and landing."
Cons: "Almost an hour late leaving the gate."
Pros: "Upgrade to ComfortPlus"
Cons: "Seat wouldn't redline."
Pros: "Staff friendly and helpful. Some turbulence due to having to fly over tropical storm. Like the games and movies available."
Cons: "The cabin was very warm."
Pros: "Nice flight attendants"
Cons: "Freezing flight."
Cons: "No issues. Smooth ride. Decent service."
Pros: "great flight , on time, great service"
Pros: "The crew"
Cons: "The delay"
Pros: "The plane went where it was supposed to go."
Cons: "Pilot did not give consistent updates for delays"
Pros: "The seats"
Cons: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Pros: "Able to download boarding pass into apple wallet"
Cons: "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
Pros: "Crew was excellent. Food above average. Plenty of entertainment options."
Cons: "Delta is not the only airline to have planes with the new seat configurations in First Class but they are a big disappointment for tall passengers and couples who enjoy traveling together and cannot even carry on a comfortable conversation on a 15-hour flight."
Pros: "When we landed and I was able to get off the plane"
Cons: "The guy in front of me reclining his sea before take off and the crew not correcting him so I had to which I did. He told the crew "he had the right" Crew refused to correct him because he was on a buddy pass so the rules didn't apply to him."
Pros: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Cons: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Pros: "Treated with the utmost courtesy"
Pros: "It was actually a flight from new Orleans to Detroit. Seats were assigned at the gate for myself and many others. It seemed like the gate agent didn't care where she assigned guests who were travelling together as several people were not able to sit with their travel companion. Once I was on the plane I however switched with someone to allow them to sit next to their companion and put me closers to mine. Everything else went smoothly."
Cons: "no legroom in a first class and expensive seat No entertainment"
Changed gate more times than I can remember, and delayed the flight without much of an explanation.
Worked out okay. Flight was delayed waiting for crew to show. So glad it wasn't cancelled!
Poor customer service upon arrival in Dallas with cancelled connection. Offered no compensation, connecting flight, hotel room or anything.
During the flight there wasn't much turbulence so that's a plus for me, the snack was pretty good, the attention and amability from the flight crew was incredible.
Pros: "Glad we made it back."
Cons: "Flight could have been on time. Attendants in the airline could have communicated much better to give update on delay, but they did not give any information despite several times getting up to ask questions at the main check-in. Many of the passengers were very discouraged. Plane left nearly 2 hours late due to an unclear maintenance issue, paperwork and also no fuel put in the plane until all passengers we on board."
Cons: "No screens, poor WiFi connection and an hour late for mechanical issues. Things happen but waiting on a mechanic for almost the entire time to get there and fix it in 5 minutes isn’t acceptable."
Pros: "Power outlets by each seat, and movie options."
Cons: "Delayed take off time, but made it up during flight."
Cons: "Why do we accept this humiliation from AA, they charge for breading inside the plane, they don't give anything nice to eat or drink, and the tickets are more expensive than others. You know why?, Because we are stupid"
Pros: "Crew was very hospitable"
Cons: "Flight was a little late taking off, so punctuality could have been a little better"
Pros: "Great crew!"
Cons: "We paid for WiFi but it was not working on this flight."
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Pros: "On time flight, entertainment and food options."
Cons: "Uncomfortable seats."
Pros: "Crew members were all very pleasant and personable. A very special experience with the local ticket agent / boarding agent (double duty) in Guadalajara: Maria Hernandez (or perhaps Fernandez) who was pleasant, professional, helpful and even called us respectfully by name ("Mr. and Mrs. Petrusek") She is an outstanding representative of American Airlines! Gracias to her!!"
Cons: "Not a thing! We live in Mexico and we usually fly Volaris...I think AA just became our favorite airline!"
Pros: "comfortable seats, legroom,"
Cons: "seat recline, food, offer lounge access"
Pros: "The crew was great, the plane was new with good tech and space in the seats"
Cons: "Terminal b at lga is a disaster"
Pros: "missed flight due to British Airways systems issue"
Cons: "everything - trip was a disaster"
Pros: "The plane was a good size for that length of trip. Free entertainment options were excellent."
Cons: "Had to pay $80 for an upgrade to be (fairly) comfortable for the flight."
Cons: "the entertainment on the app didn’t work. and there was no seat back tv things. there was a movie playing in the aisle of the airplane. there was no way to charge any devices while our domestic flight had the tvs on the back of the seats and international plugs for every seat"
Pros: "Crew was really great!"
Cons: "My bag never left Chicago so I had to wait a day to get that"
Pros: "Seat to tight"
Cons: "Better pricing"
Pros: "Free checked bag. Comfy seats back in row 27."
Cons: "It would have been nice to have the individual TVs on every screen given how long the flight was. At this point it seems like most international flights have them so I would have appreciated it here"
Pros: "A couple crew members were great and attentive. A couple seemed like they would’ve rather been anywhere else."
Cons: "This plane is so outdated. For such a long flight, these days entertainment is everything. The movies got interrupted every time an announcement was made (as in the screens went black and never came back on only the sound) this happened to 3 movies! The “wifi” completely useless."
Pros: "Not much probably just that they came by twice with the drink cart."
Cons: "Very limited room in seats compared to other airlines. First class passengers enjoyed full meals while everyone in coach got a cookie. One tv for every few rows felt like I was flying in 2000 still. This is why American is behind JetBlue and Delta. I will pay more nd y time just not to fly American."
Cons: "It’s an absurd to pay so dearly on airline tickets is not to have a booster snack, and no blanket, that’s very cold!"
Pros: "Generally, the stewardess are new (slow service), but very kind and considerate."
Cons: "I take this flight quite a lot. These comments are for this flight (MIA/MSP) - but not necessarily only for this exact flight that I took on 10/1. To be clear - the crew says "this is not AA", it is Republic Airlines". Well, they must think of themselves very poorly. Their food in first class is always changing - oh, I meant only the names for the same exact meal change. "Grilled Chicken with Couscous", "Grilled Chicken with Risotto", etc.. - all cold meals as they do not have an oven/microwave? on the plane. They are charging first class international prices for economy domestic service. For this amount of money, they should have better meals and a more modern airplane. The first class is always freezing (even in summer) while the rear cabin where the crew stays when not working, is hot. So if they make the first class happy with the correct temperature, they cook in the back. I have also observed more people than usual coughing and getting colds - both ways - than any of the other flights I take regularly (over 115,000 miles on AA this year). I would suggest that AA make it clear that Republic must offer better service to their customers - especially for the large airfares they are receiving."
Pros: "We arrived safely and so did our luggage."
Cons: "PHL-Lisbon plane left 3 hours late due to CATERING problem. Seats were uncomfortable and food was awful. Lights and entertainment controls at my seat didn’t work."
Pros: "The staff"
Cons: "The snack selection and lack of entertainment"
Pros: "planes were on time, good flight"
Pros: "Crew members were very humane and supportive."
Cons: "We flew a transatlantic flight during storm Grayson in a 757. Not only it was irresponsable, but dangerous. Communications from the cockpit was poor."
Cons: "This was a tiny aircraft from Charlotte to Savannah. Our bags were placed into "valet" for the flight. When I retrieved my bag, the handle was broken! Destroyed on a 1 hour flight. This is exactly why people don't like checking their bags. There is no care for other people's belongings. It's bag enough you're packed on these flights like sardines and then you have to worry about receiving your property back the way you gave it to them. Placed a claim, but meanwhile I had to purchase new luggage for my return trip."
Pros: "Boarding was efficient"
Cons: "There was NO ROOM for my legs when the man in front of me reclined his seat. I could not work on my laptop because it was such a ridiculously tight fit. I am 5'9" tall, and i have never been so cramped on an airplane."
Pros: "The boarding was done well"
Cons: "This was a 6 hour flight so American could at least have offered a better choice of in flight food purchases"
Pros: "Seats were comfortable. Great selection for entertainment. Flight arrived to my destination early."
Pros: "We enjoyed the room on the seats and the power outlets were very comfortable. Air Crew was extremely attentive!"
Cons: "Too much space in between meals provided and small portions."
Pros: "Customer service people were nice."
Cons: "American Airlines broke my carry on luggage handle and was told that I couldn’t claim it even though I was told that I had to check it in. Airplane was cramped, felt really uncomfortable"
Pros: "Service was good"
Cons: "Seats were very small and very tight bags did not stow under seats like usual"
Cons: "The first plane was broken and the pilot kept coming to brief the passwngers that it was broken but it may be fixed and so on, it would have been better if he had just let the counter clerk say the plane is delayed due to maintenance. As a customer, i dont need all the rambling explanation every ten minutes about the issue. I was told that we could board another flight leaving in 30 minutes, so i went to that gate, crew was not there and we boarded the plane. We had to de- board and wait for the crew. After the crew showed up, the rest of the flight was pretty standard."
Cons: "Last to board with a young child."
Pros: "The business class cabin is one of the best in the business with a great seat and onboard product. The food was good and the snack bar is great for when you need something mid-flight. American has one of the best selections of inflight entertainment with tons of movies and TV shows available for their long-haul flights."
Cons: "Boarding at Sydney International Airport was a bit of a chore. There is a pre-screening area where they check passports and boarding passes prior to reaching the gate. People are randomly selected for secondary screening. Give yourself extra time to board."
Pros: "The fact that there were recently released movies in the system."
Cons: "4 1/2 hr delay in out trip. Losing our connection and rude crew."
Pros: "The plane was nicer and cleaner."
Cons: "Heading Back to Philadelphia from Miami took so long for the plane to arrive from Philadelphia. We had a 2 hour delay."
Cons: "The plane never cooled off for the entire flight"
Cons: "Delayed 3 hrs and then sat on runway upon arrival at ohare. I was forced to check my rollerboard even though I've fit it perfectly in the overhead compartment just yesterday on my previous flight (also American airline)."
Pros: "Small airport"
Cons: "Service and flexibility, needed to call online for assistance"
Cons: "Sat on the tarmac for 35 minutes without a single announcement as to why there was a delay."
Pros: "Ordinary flight, not too chaotic for holiday weekend."
Cons: "My luggage was lost! Had to wait an entire day to recuperate my suitcases."
Everything was actually very good except for the fact that they delayed the flight 3 times for a total of 4 hours when the flight was supposed to be at 8:30pm. So that made for an extremely late landing (2.5 hour flight), and if we had the wrong rental car company, we would have missed our rental checkout time.
Flight itself was ok - just a low fare airline that charges for everything from printing a boarding pass to selecting seats on the plane. At the end of the day, I don't think we saved much over Southwest and there was a lot more stress worrying about the weight of the bags - we were over anyway at a cost of $50 (3 pounds over).
30 min to get luggage at SRQ! This not what we are paying for.
The flight was delayed for almost 2 hrs. I feel like we should be given vouchers for free flights after that experience.
My family in Arizona didn’t have a printer to print our return flight tickets, so I took a screenshot of our tickets on my phone. Apparently, when you go through security they enlarge the QR code, which makes it blurry, so it can’t be scanned. We had to go back to the check in desk and pay $5 for each ticket to be printed. Lesson learned, print out all flight tickets before you leave.
Pros: "Excellent leg room in standard seating. On-time with quick and efficient boarding process."
Cons: "Give complimentary water"
Cons: "I'm upset with kayak for sending a survey before I was off the plane!"
Cons: "It is Allegiant Air. Not much more needs to be said."
Pros: "Everything was simple and it was cool that they let the staff wear comfy clothes"
Cons: "Usb chargers in the seat, and free refreshments and peanuts"
Pros: "Flight attendants were great."
Cons: "Bag check agent could have been a little more friendly."
Cons: "Be on time"
Pros: "Quick direct flight that wasn't packed"
Cons: "The woman that checked my bag kept calling me "sir" and after I corrected her a second time she rolled her eyes and said "oh, I don't even look up" I am not a man. For Pete's sake pay attention."
Pros: "The crew was the best on any flight I have been on. Love their jokes."
Pros: "The staff was great"
Cons: "Seats were way to small for tall people with long legs..........."
Pros: "Early out and early in."
Pros: "Affordable but no free water or snax"
Cons: "Cheap feeling seat. Thin plastic shells packed tightly together. But hey- its cheap!"
Pros: "Nothing to like!"
Cons: "Allegiant has an obscure boarding policy that shuts down online and in-person check-in 45min before departure. We got to the Allegiant desk 35min before departure to get our boarding passes and no luggage to check, and were told we missed the flight because check-in wasn’t allowed anymore. That policy should be made very visible and clear to anyone buying tickets on Allegiance as no other airline does that to passengers. We lost 4 tickets and had to buy tickets for a flight the following day. Horrible experience!"
Cons: "It was to uncomfortable to sit there in the plane for so long. I also noticed one of the flight attendants with the long brunette hair kept over looking me but would be in all the guys faces instead. Pretty sure it was a jelouse thing. The shorter brunette girl was really pleasant"
Pros: "They gave us a soda in the waiting area, because we were so delayed. Flight attendants were friendly."
Cons: "Flight was delayed about 2.5 hours, with no explanation or information given. Loading was extremely slow, hot, and uncomfortable."
Pros: "The crew was friendly and smiled a lot. Non stop flight from easy and for me, convenient airports. I knew food cost extra so i brought my own."
Cons: "I knew my comfort would be cramped so that was expected. My only complaint was we couldn't understand the boarding instructions at the gate when they were calling zones. The microphone stunk! So because we couldn't understand,, people got in line who shouldn't have yet, and others didn't get in line that should have which seemed to really annoy some mouthy jerk in zone 5....who then had to turn around while boarding bc he forgot his phone, lol. Karma. So, that was my only entertainment and it was pretty great."
Pros: "Flight crew were friendly and courteous and even added some humor. Flight was on time for departure and 20 min early on arrival. Couldn’t beat the fare. Only airline to fly direct non stop to my location."
Cons: "Had to pay for drinks or snacks. Seats did not recline. Fortunately only a little over a 2 hour flight."
Pros: "Friendly staff!!"
Cons: "Hour delay on flight"
Pros: "Pretty empty flight so we were able to change seats. Good thing because my family wasn’t sitting together-$12 to pick or change seats ahead of time. Just be prepared and knowledgeable about this airline and other budget airlines and you will be satisfied. - pay for bags in advance, Try to weigh your checked bags before the airport, Bring snacks or drink on flight - otherwise you have to pay for it. Trenton and punta gorda airports are small, you have to walk to the plane. I love the small airports, no lines , easy parking!"
Cons: "Seats aren’t that comfortable and don’t recline even a bit, tray table is small."
Pros: "Crew likes to have fun with their passengers -- making the whole experience that much more enjoyable. It's a budget airline so you have to pay for things like refreshments and snacks (also, carryons and if you want you boarding pass printed at the airport) -- but don't let that sway you! All it takes is a little prior organization (we packed a couple of sandwiches and printed our passes at home, plus packed very light). Overall a great experience."
Pros: "Like the small airport quick boarding!"
Cons: "Not lots of leg room, no reclining seats, bummer everything costs extra even water. But ok for price"
Cons: "The ground crew got something stuck in the snow and we can't get off the plane because of that."
Pros: "Wow, what an awesome flight , crew, price, and nice airport. Doing to try this again next time."
Cons: "Took forever to get the bags but hey , it is Christmas !"
Pros: "On time and very efficient"
Pros: "Flight crew was friendly and smooth flight."
Cons: "Plane was noticeably old and dirty"
Pros: "The price was unbeatable, especially if you don't pay for a checked bag, carry-on, or a soda on the flight. Very smooth flight as well."
Cons: "The plane interior looks like it was gutted, then fitted with hard, plastic seats. No headrests, no privacy for the flight attendants. Everything costs extra."
Pros: "- Good price, even with carry-on and larger seat. - Comfortable seats, despite no incline - better than major airlines."
Cons: "- No food or drinks. - No entertainment. Both are acceptable given the price. - Misinformation regarding flight delay, I was sent notifications and app updated to be 1 hour late. However on arrival, boarding time was as usual."
Pros: "I had 44 min they wouldn't give me my boarding pass then the flight was delayed to 5:30 and they still wouldn't allow me up."
Pros: "Very efficient service... actually a good experience."
Cons: "The airline nickel and dimes for everything."
Pros: "Everything they could control went very well."
Cons: "The flight had a lot of turbulence, but that's not their fault. I thought the pullout handled the situation well."
Pros: "Well, it was a somewhat inexpensive flight out of a convenient terminal."
Cons: "I say somewhat cheap, because by the time they ala carte everything, it's not so cheap anymore. As in no longer cheap enough to justify the bare bones service. The flight attendants are basically candy salespeople. I typically need help putting things in the overhead bin, but the flight attendant actually told me it wasn't her job. That indeed may be the airline's bad policy, but she also thought her way of expressing it was appropriate, which it is not. That has to come straight from the top. Also, what kinda janky airline doesn't serve complementary water. Probably the biggest deal though was that my flight was delayed for 2 hours both ways due to a maintenance issue. I know air travel is fairly safe, but given the track record of both Allegiant and Airbus, I was a little worried during the flights. Even though this particular route is convenient for me, I'm going to avoid Allegiant."
Cons: "Four hour delay and charging for on flight drinks including water"
Pros: "First time flyer on this airline... I loved that it was a DIRECT flight halfway across the country."
Cons: "Where to start... i guess for starters EVERYTHING is an upcharge. I was suprissed the seatbelts were included! Less legroom than a Cesna 152 and surrounded by 159 of my closest friends. And i mean SURROUNDED. That cabin is SO tight! So tight in fact the seats are a blow mold plastic with roughly 1.5" of foam and fabric. Think go-cart bucket seat with some foam rubber and pleather. Then there's luggage... My carry on bag (that I've used for 15yrs) was too big for the jig at the counter so got to check it for an additional $10 (above the $30 i had to pay to bring it) and they charged me $40 for my original check bag. The hitch is that they only allow 40lbs ($1/lb) for that check bag when the rest of the industry says 50lbs is the norm. Oops, gotta pay for that too! And wait for it... sodas are $2 in flight!"
Pros: "Flight attendants were very respectful and courteous."
Cons: "Last 10 minutes of landing the plane was very very rough. A few people had to pull out the barf bags Lots of speeding up and slowing down. Ups and downs. It wasn't turbulence but it felt like it."
Pros: "It was so fun to have a flight attendant that had a great sense of humor. She kept us in stitches throughout the flight."
Cons: "They overcharge for bags and their weight limit is only 40 pounds. They leave the desk and hour before take off which doesn't help people who are running late. They charge you to print out your boarding pass. They don't even send the boarding pass through email, you have to download the app. Overall horrible customer service. When call for customer service you can't even get a human representative. I missed my flight and they didn't even have another flight to to accommodate me to get to my destination and no one at the front desk to talk to."
Pros: "Staff was extremely helpful and friendly. Plane was very clean and more spacious than any other airline coach seats. We departed on time and arrived 15 minutes early at our destination. Flight price was hundreds of dollars cheaper and the only airline which offered non-stop service from nyc to Knoxville, TN."
Cons: "Honestly i have no complaints."
Pros: "The price and the fact that our flight left late but still arrived almost on time."
Cons: "The gate agent wouldn't switch our seats so we could sit beside each other. We've done this multiple times if we find ourselves not out beside each other and it's never been a problem before. He claimed he had to charge us to do this. We have never been charged before. We fly Allegiant often. The on-board flight crew were so not friendly at all. Typically Allegiant flight attendants aren't as happy as Southwest but they're at least cordial. This crew we're just unhappy, snippy, a little unprofessional (saying huh or what instead of excuse me. Pointing people to things instead of getting it for them or walking them to it) and at one point one stewardess was just rude to a passenger."
Cons: "Bought two tickets, I had to pay more to sit with my wife. Seats don't recline. Endless emails before the flight telling me to pay for my carry ons."
Pros: "Plane was roomy and comfortable."
Cons: "The Plane WAS NOT CLEAN! The turn around of the plane was so short that you guys did not take the time to vacuum the interior of the plane. My seat and other seats in my row was full of cookie crumbs and sticky food from the previous passengers. It was totally disgusting. Yuck !!"
Pros: "Excellent direct flight at good price"
Cons: "Flight 339 not listed on TV monitors at Boise airport"
Having problems connecting with my MacBook Pro. Found later that Safari is no supported and had to use the Firefox or google apps. Could have had that in the available brochures, I did not see it. Also lots of empty seats where UA was trying to sell but would not let the 'lower' class passengers move into them even though we were pilots going into a exit row. Once the door closes they are not going to sell anymore of those seats so why not do 'upgrades' for passengers to the 'bit' more expensive class. I get the first class barrier but when in a cattle car. . . . . . . .
Pros: "The crew on both legs of our flight were very nice and accommodating."
Pros: "Good crew, good and safe flight. Thank you!"
Pros: "Yes, crew were great, seat was okay"
Cons: "Have life vests on board for the crew, was delayed over 2 1/2 hours on run way!"
Pros: "Safe flight. Also, I was offered a different flight from Boise, ID, in order to make my connection in San Francisco. Thank you!"
Cons: "Nothing, overall great experience"
Pros: "On time and great professional staff throughout"
Pros: "It didn’t happen."
Cons: "Because of the late plane and possible missed connection, I was re-booked for the next day without any compensation."
Cons: "The flight was delayed then to top it off we sat on the tarmac awaiting to off load in DesMoines. We spent just as much time waiting to off load as we did in flight!"
Pros: "Early arrival to DSM."
Pros: "Glad they had a direct flight."
Cons: "The seats didn't offer much room."
Pros: "Very pleasant attentive crew and ground staff. An aborted takeoff on tarmac meant a return to the departure gate and the plane taken to maintenance. The ground staff were superb in dealing with a full plane load of passengers many of whom had onward connections. This meant we had to stay overnight and fly first thing the next morning. Full marks to United for dealing with a potentially dangerous situation and then assisting everyone back in the terminal."
Pros: "It’s my longest trip ever due to United"
Cons: "Poor communication between the airline and I, I don’t like the service"
Pros: "The crew was polite and professional. Thanks"
Cons: "Cannot think of a thing"
Pros: "the crew was very friendly and the flight was smooth"
Pros: "Flight attendants were very nice"
Cons: "The overhead a.c. spout didn't work. Plane was very hot."
Pros: "Nothing I wasn't on it I missed it because of you"
Cons: "My plans for travel were ruined because when I arrived at the airport for my flight I was told it was too late to check my bags, therefore I had to be placed on a later flight which then set off a chain reaction where I lost my rental car and missed various meetings at the event I was supposed to be at my final destination. The main issue was that when I purchased my ticket throughout Kayak YOU NEVER SPECIFIED THAT I SHOULD CHECK MY BAGS 45 MINUTES EARLY OR I WOULD LOOSE MY FLIGHT. YOUR LACK OF CLEAR INSTRUCTION SCREWED UP MY TRIP"
Cons: "Zero regard for customer service. I will never fly United Airlines again, I may never use Kayak again either. This was the worst travel experience of my entire life."
Pros: "Arrival was late and United held the connecting flight! Thanks United."
Cons: "I was traveled no with my wife and my son to Des Moines andI documented our 3 bags in Mexico City and "the first surprise" was that they charged in Mexico n I he front desk about $27 USD per bag...it seemed that the bags were also passengers and " needed to pay"... The big other surprise was when we got to Des Moines and realized all the bags were opened!...my wife's jewelry was stolen!!!! UNITED AIRLINES SUCK!!!!!"
Cons: "The plane was delayed again n again from ，7:30 pm to 11:45pm"
Pros: "More fights to choose"
Cons: "Could not choose the seat at the time booking"
Pros: "That we got to Little Rock early"
Cons: "I had ordered ginger rail and the lady brought me a Diet Coke I told her I don't like Diet Coke because I don't drink Coke and she said I thought that's what you want it now you have to hold onto it until they come back and pick up the trash and she never brought me the ginger rail to drink she walked away and I never drank nothing on the flight back to Little Rock that lady was so rude"
Cons: "Food, like all airlines, is so lacking even though airlines are making record profits while lessening service (crowded, fewer flights, baggage fees, etc)."
Pros: "The flight I was able to get on eventually had pleasant crew and arrived early."
Cons: "Where to start.... they "delayed" my flight for 11 hrs from 5:55pm to 0700am due to "weather" so no hotel or food vouchers would be issued. THEY ALSO SAID "don't bother going stand by for the other two flights leaving this evening as they will be overbooked or "cancelled" as well. When I walked to customer service they stated it was NOT cancelled but rather "rescheduled due to operational issues" then they put me on stand by for the next flight leaving in a couple hours. I boarded that flight only to be pulled out of my seat the last second before the gate closed saying there was an error and there were two "Fishers" and I was in one of thier seats. After closing the door and departing the gate the agent said "whoops" I guess it was a small child that was to be on the parents lap. "Sorry" as the plane left with an empty seat that I had been sitting in. After a long conversations with the supervisor they finally were able to book me on the last flight out that night arriving in DM at 12:15 in am. I had to dig my original boarding pass out of the garbage as they had refused to put me in first class... an upgrade I had paid for. After being lied to repeatedly about status of plane and bumped from flight due to incompetent gate agent I was able to finally procure a $10 food voucher (a beer is $11 at the airport. There are additional bungles including lost luggage and more to this saga but I think you get the picture."
Cons: "That a bunch of travelers including myself missed our connecting flight in Chicago after united chamged our arrival gate but didn't have any crew to man the jet way. We sat for 20 mins right in front of our gate. From 1 pm to 10 on my flight to Asheville from Chicago was delayed many many times waiting for our airplane to arrive. Upsetting that we missed our connection due to United's poor planning, they didn't hold our connecting flight for us but we had to wait all night for other flights."
Cons: "No help from the flight attendants before we landed to inquire to see if the connecting flight would wait - just MINUTES!"
Pros: "Attendants were nice."
Cons: "I booked the comfort economy seating that I normally do with Delta. With their additional cost you get a larger seating area, free in-flight movies, reserved compartment space for your carry on and a free drink. No such thing with United. They did try to have movies through their app, but it wouldn't play long enough to allow you to watch."
Cons: "The flight attendants were disrespectful to not only me but to other passengers. They were not attentive! The plane was dirty."
Pros: "The flight was delayed, but once I got on I had a great flight!"
Pros: "The flights were on time and very professional ."
Pros: "Fast boarding, pleasant crew, nice leg room!"
Pros: "I have metal leg braces. The staff was helpful getting me from terminal to terminal. They were very helpful."
Cons: "Having a leg brace makes difficult I am blessed I can move a little without them. I had to move a short distance without my brace. No place to put it back on."
Pros: "The fact that you serve a small complimentary drink and snack on such a short flight was extremely appreciated. It seems most airlines either won't serve on a short flight or charge you extra. Also, I absolutely love the new seats on the planes you guys have been using for quite a while now. They're much more sleek/minimalist so they don't take up as much room. As a disabled person, the bulky seats still employed by many planes on other airlines are incredibly hard on me getting in and out of the seat isles. The crew was very efficient and kind. I also appreciate the thank you to military personnel that they announced at the end of the flight."
Cons: "My gate was moved a few minutes prior to scheduled boarding. It was a minor inconvenience. Flight was a bit late getting out, but still arrived at designated time. Complimentary Wifi would be pretty nice, but not expected."
Pros: "The leg room on this flight was spacious. The crew was friendly and attentive."
Cons: "Not a fan of the snacks that were served."
Pros: "Short flight, direct"
Cons: "Wifi misleading, sounds like free but not."
Cons: "I think that after first class they should load the plane from the last seat forward for ease of getting to the back seats"
Cons: "Charged 50.00 for check bags,when that was included in the online purchase,not happy and probably will not use either again!"
Pros: "prompt emails and text messages with the back up plan"
Cons: "Missed connecting flight because flight delayed takeoff from home due to SFO problems. Sat on tarmac for an hour or more, finally took off but missed connecting flight mid afternoon and no other acceptable flights until 11 pm getting into Fort Lauderdale at 730 am. (originally was supposed to be getting to Fort Lauderdale at 10 pm). Also, the aisle seats on the plane had a narrower underseat space that my little boxy carryon wouldn't fit into--and it usually fits under any underseat storage...Luckily the passenger in the middle was willing to swap places."
Pros: "I flew from OKC to Houston and then home to DSM. The price was terrific for a one way flight. I bought at 2:30 am for $130. I checked later the next morning and the price was $455! United Airlines is a great airline. There was a wonderful agent who helped me at the kiosk for check-in. Very friendly. The flight attendant on this flight was very personable."
Pros: "Great wheelchair service for my disability."
Pros: "Boarding and.crew awesome. Crew helpful, friendly, and efficient."
Cons: "Didn't like to have a fee for my bag. Have to pay for wifi"
Pros: "the fight left on time and had no issues."
Cons: "The size of the seats. The space between the seats. Would it kill United airlines to give up one row of seats and give people a little more leg room."
Pros: "Something to entertainment"
Cons: "Dont have music or screen tv"
Pros: "Flight was on time"
Cons: "That u load the plane assistance backard,loading goes much faster if you start @the back of the plane,& myself I carry only a shoulder bag only ,all the time. U put me @ the back of the plane 90% of the time which means I have to wait for the people that are moving their whole house,making me miss my schedule, I have to spend night @ airport for next schedule."
Pros: "Not only do I get the best price. The fact that you told me what carousel to get my bag from was new to me. I alway check kyak first but now I love u guys. I know my travel site and its kayak"