The a330-900neo is an aircraft worth trying out. Comfort plus is premium select, despite the nice features, the backpack doesn’t fit well under the seat. The service to honolulu only gives snacks so make sure to eat a meal before flying the 5.5 hour flight.
As with the outbound flight, this return flight was not full - maybe 40-50%. As they started boarding they announced they located a few people the help with 'load a balance' of the aircraft. What they had done was to compress all passengers in the middle of the plane leaving no space between anyone. It is difficult to understand why everyone is required to wear Masks, then relocated to remove all space between passengers, when there was ample room to allow everyone to be seated with space between.
Pros: "On time, clean and comfortable"
Cons: "I was really surprised that economy seats were not blocked off for COVID. They are tight enough as it is and I used SkyMiles to upgrade my seat and sat in a seat that was no different from economy and sat next to someone as well."
Pros: "Crew from Washington to Cancún were extremely rude"
Cons: "The Seattle gate agents never said which flight they were calling and since neighboring gates were boarding at the same time it was very confusing and rather chaotic."
Pros: "On time"
Pros: "The crew was very kind."
Cons: "Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane."
Pros: "Quick boarding process and take off. Flight was slightly late but the staff expedited boarding and take off. Staff is friendly. Service was great. Beverage service was great. Baggage was quickly at baggage claim."
Cons: "Even though its a short flight better food options for First Class would be appreciated."
Pros: "Entertainment selection was nice."
Cons: "Seats were too tightly packed in. Person in front reclined their seat and I couldn't even reach my bag under the seat. Very uncomfortable. And I'm small/short."
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "Good crew, kind and hard working staff. It is so nice to have inflight messaging and that was a pleasant surprise that made the flight go quickly."
Cons: "I found the delta app to be less user friendly than the United one. I wish the in flight entertainment were in the Delta app versus downloading yet another app."
Cons: "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
Pros: "Inflight entertainment was the best I’ve seen in coach. Free games, movies, moving map, etc."
Cons: "The seating is too cramped. It has just gone past what is reasonable. Seems too tight on both the knees and elbow room."
Pros: "The planes were actually Delta. Comfortable and spacious in economy. Amazing crew at the airport and on the plane."
Cons: "Honestly nothing to improve"
Cons: "The Male flight attendant was rather rude"
Pros: "Lots of in flightentertainment options"
Pros: "The flight crew was very competent and welcoming."
Cons: "The gate agent at JFK was annoying. She forced us to check carry on bags for no apparent reason. Much larger carry on’s were allowed both before and after us. Her fellow agent seemed like she wanted to apologize for her capricious behavior, but was understandably hesitant to do so. The airplane seating was cramped and uncomfortable. The rntertainment choices were very limited unless you enjoy superhero movies or a very limited range of audio/musical selections. So it goes in coach class."
Pros: "Entertainment choices were plentiful."
Cons: "The flight attendants were borderline rude. No eye contact, no smile, not helpful when asking a question (overhead compartments were full in my section; I asked what I should do, response: „ I don’t know either“ and walked off. I went to find a spot further up the aisle..."
Pros: "Friendly and Professional Crew"
Cons: "Snacks were a bit boring & no tv’s onboard."
Pros: "Everything went smoothly"
Pros: "Crew members were all very friendly and made the flight a nice trip as best they could."
Cons: "It would make a lot more sense for people to board from the back and window seats first so that we are not climbing over each other to get to our tiny seats."
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Pros: "comfortable seats enough overhead bin space."
Cons: "Seat wouldn't redline."
Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Pros: "The crew"
Cons: "The delay"
Pros: "It got me there in one piece. USB ports, entertainment system a good distraction."
Cons: "Terrible food, aisles too tight, seats not very comfortable. 777’s are very noisy. Visas on arrival a ridiculous disaster- 100’s of people standing in lines for over an hour while 3 people slowly stamp your passport. Know that is not the airline’s fault!"
Cons: "Check in lines were crazy long"
Pros: "The seats"
Cons: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Cons: "I don't like that I already completed this survey several days ago and have been receiving reminders to do so. I guess you don't have a good system in place for knowing who has and has not completed your surveys. That's too bad."
Pros: "Able to download boarding pass into apple wallet"
Cons: "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
Pros: "fast efficient and directions are pretty clear tons of delicious food available at PDX to bring plane was comfortable and roomy"
Cons: "long lines through security"
Pros: "Plane was clean. Hotel due to missing connection was nice."
Cons: "Flight delays cause cascade of irritable passengers. Flight out of Phoenix delayed due to late departure from previous location. We were told mechanical reasons was the cause of the delay. This caused many passengers to miss their connecting flight in Atlanta. When we arrived after midnight, one gate person was attempting to help 50 people with morning connecting flights and room accommodations. The airline knew 3 hours prior that they would have tired, hungry, frustrated passengers. To then have to wait more than an hour in a line to get a bed and or a meal was too much for most people. There were other smaller examples of how Delta's staff or procedures were not customer centric. I will avoid Delta for travel in the future, and I am getting out of their stock."
Pros: "Crew was wonderful"
Cons: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Pros: "Food was Ok and the stees heled Out"
Pros: "People were nice."
Cons: "I didn't like having my seat assigned at the gate. I booked this flight months ago, but yet somehow I got the very last row of the plan. Which is the noisiest location with the least amount of room. On the flight back they put me in the second to last row, even though there were about 10 seats empty scattered throughout the plan. Made no sense to me."
Pros: "All went well"
Cons: "Dirty windows. Could not see out window. I have a photo if requested. I am 6'4" the plane was small cramped and uncomfortable."
Pros: "Everything from boarding, service, arrival time and deplaining was smooth"
Pros: "Our layover from Pittsburgh ended up being quite short. I was impressed that our baggage will made it on to the plane in time for take off."
Pros: "I liked the fact that delta gave me free in flight entertainment it was really fun to be able to watch movies and TV shows free of charge."
Cons: "I hated the food I ordered chicken and noodle salad. It as horrid. It was cold and wet and not something you would feed to your dog."
Pros: "Plane took off and arrived on time"
Cons: "Seats are terrible with not enough leg room. My knees were pushed up into the seat ahead with no room to reposition or move."
Pros: "We flew Business Class from Atlanta to Punta Cana and loved the crew but weren't happy with the lunch portions or options; however, the return trip in Business Class the flight crew were good and the food selection and portions were what I would have expected for the upgrade. Thanks Delta! The pilot even got us in an hour early! Never had that happen before!! Kudos!!"
Cons: "The tray tables always seem to need a good scrub in all the cracks and edges."
Pros: "I had a confirmed first class seat when I left Daytona I had row 20 when I got to Atlanta"
Cons: "They couldn't figure it il out in Daytona"
Worked out okay. Flight was delayed waiting for crew to show. So glad it wasn't cancelled!
Poor customer service upon arrival in Dallas with cancelled connection. Offered no compensation, connecting flight, hotel room or anything.
The reply O gave before was meant for last leg of my flight from Tokyo on American Airlines to Dallas Forth Worth Intl.
Pros: "The flight attendant say right in front of us, she was very personable, and you could tell that she cared for the safety of each passenger. She made sure everyone followed the flying protocol, but she was nice about her delivery in making sure everyone followed the rules."
Cons: "Flight was delayed. Not necessarily the airlines fault and in hindsight it was likely for the safety of the passenger but it was challenging making it on time to out event."
Cons: "I ordered kosher food and again American Airlines didn’t get me any"
Pros: "The crew for the rear of the plane for this flight was fantastic."
Cons: "More Woodford reserve. Was only 1 available."
Pros: "Great crew!"
Cons: "We paid for WiFi but it was not working on this flight."
Pros: "The flight was on time"
Cons: "The crew, comfort, flight itself"
Pros: "Not too much delay/ wait between flights"
Cons: "snacks ?"
Pros: "very organized boarding process"
Pros: "The plane was a good size for that length of trip. Free entertainment options were excellent."
Cons: "Had to pay $80 for an upgrade to be (fairly) comfortable for the flight."
Pros: "Seats were roomy and comfortable."
Pros: "Crew was really great!"
Cons: "My bag never left Chicago so I had to wait a day to get that"
Cons: "Delay wasn’t explained, crew/staff was mediocre"
Pros: "Crew was friendly"
Cons: "Delayed flight again. The American Airlines norm now. Seats are small. I ended up sharing part of mine with the man next to me. No food or snacks No entertainment. Not even a skymall magazine to keep me amused."
Pros: "American Airlines staff from checking to departation were very friendly."
Cons: "Sat behind a couple with a small dog that was very stressed and barked at anyone that walked by. It was a late flight and I could have used a few winks."
Pros: "The crew was great, the entertainment options were plentiful (if you bring your own earphones) and the flight was smooth."
Cons: "I'm only 5'7" and normal build, and the seats were uncomfortably narrow with no room to partially straighten even my short legs. The life vest box under each seat also doesn't leave much room for the personal item you're supposed to stow under there."
Pros: "The food was good....they kept bring us more and more."
Cons: "There wasn't a choice of movies and we all had to watch the same one with the screen in the middle of the aisle. I had to have my head at an angle and it got tired after a while..... We also had to pay an extra fee to choose seats that were together....that was a rip off!"
Pros: "The fact that they re-booked without me having to contact customer service."
Cons: "The connecting flight was cancelled while boarding was in progress at the start of the journey."
Cons: "I didn't make the flight because the connector to Philadelphia was delayed. The replacement flight isn't until tonight - 24 hours after I was scheduled to leave."
Pros: "Quick flight"
Cons: "Not a lot of snacks"
Pros: "Friendly staff."
Cons: "Typically claustrophobic conditions. No in-flight entertainment."
Cons: "Potable water was down so no coffee, tea, or more important... water to wash hands. Then they didn’t have my second choice of beverages after coffee either."
Pros: "staff fine On time"
Cons: "Review misleading - I didn’t use entertainment and this flight does not have food"
Pros: "Considerate flight attendants. Turned lights down for evening flight, so we could get some rest."
Cons: "Flight was not on time. Time was changed a day prior with no reason explained. No in flight entertainment on this flight."
Cons: "Although a BA flight I had to pay AA charges for checked baggage. Agent at AA counter was trying to help by offering my bag as carry on. I paid the $100.00 charge as I am handy capped and did not want to wrestle extra weight. Under BA there should have been no charge but the AA counter staff acted ignorant of that fact. Not sure why I am telling you this as I expect nothing will be done by anyone."
Pros: "The customer service"
Cons: "Not having a TV available is reflective of the poor rating for entertainment. Better organization with boarding- calling groups 1-6 within a 3 minute span makes for unnecessary commotion that could easily be avoided"
Cons: "Boarding was a little chaotic. Could have been more organized."
Pros: "Service, good, comfort but most of all Price! Great but at $600 round trip from Orlando to Rome."
Cons: "They bumped us off our flight for not checking in online! It was a very frustrating experience."
Cons: "see review headline above"
Pros: "All was good ..."
Cons: "The dinner alternatives were not available for everyone ... probably because we were sitting close to the last row of seats. That is not acceptable because everyone is paying the same regardless were you are seated."
Pros: "Appreciated the extra legroom and food and drink service, even on a short flight. Crew seemed very friendly."
Cons: "It was way too cold. We shouldn't all be bundling up in scarves and jackets. I've noticed that European airlines manage nut to freeze the passengers, so three must be a way to adjust the standard temperature on planes a but more."
Pros: "On time, upgraded at Dallas"
Pros: "Amazingly, the flight wasn't full and the stewardess let my wife, 2 month old son and me have the last row."
Cons: "Entertainment on AA is sub-par"
Pros: "Ordinary flight, not too chaotic for holiday weekend."
Cons: "My luggage was lost! Had to wait an entire day to recuperate my suitcases."
Pros: "Flight operated safely and on time."
Cons: "As an Executive Platinum member, there was no recognition by the first class cabin attendants. There were no pre-departure beverages provided to anyone in the first class cabin after boarding, and no pre-arrival beverages were provided. Mediocre at best for a 4+ hour flight."
Cons: "The plane was a very old 767. No tv The food was ok."
Pros: "The staff was completely nice (except when I was trying to rebook my ticket and I felt like there was no understanding of what I was going through)."
Cons: "There was a strange situation outside of LGA wherein I sat in a car for nearly an hour once already at the airport. I don't know what was going on but we were trapped there and it caused me to miss my flight. There were no other flight out and I ended up having to book an entirely new ticket. I believe that LGA or American Airlines should refund my expenses, because otherwise it makes me not want to ever go through either again."
Pros: "I flew first class. Philadelphia airport is horrendous. I chose to fly first class to avoid lines and make flying by my lonesome go more smoothly. There are no special lines for first class there are absolutely no perks to flying first class out of Philly. The first class flight attendant was rude. They ran out of hot food by the time they got to me so I was served yogurt ... I don't eat yogurt. I waited 40 minutes for my luggage to arrive at baggage claim. The flight to Philadelphia from Tampa was a good experience. They had first class lines. The airport was cleaner. The flight attendant Steve, was kind and professional. I was served a hot lunch. I'm a diabetic and when my blood sugar went low he got me orange juice quickly. I waited maybe 10 minutes for luggage at baggage claim. However with the horrific experience in Philadlephia I may never fly American again. Definitely will never fly out of Philadelphia again. I was told by the woman who I sat next to on the way home that she hates American and usually flys Delta for her business trips."
Cons: "AVOID FLYING OUT OF PHILADELPHIA!!!"
Pros: "Everything went well. No problems."
Pros: "Please put n/a as an option. There was no entertainment for a flight lasting a little over an hour."
Pros: "Polite crew"
Cons: "Flight delayed 15 min"
Cons: "The flight was delayed by 15 minutes. We had well over an hour to go have dinner, so we did. While we were gone, they moved our flight to another gate and left no sign behind-just an empty gate. Nobody, including AA staff at another counter would tell us whether we missed our flight. A passenger getting on another flight overheard us and told us what happened. When we found the right gate, I told the attendant that they should have left a notice on the digital board at the previous gate. He became very effeminate and gave me a piece of his mind, since he had "personally" made the announcement. It didn't matter to him that we weren't there to hear it. That was our problem. The flight was delayed even longer after we boarded because of a fuel gauge issue, and when a few passengers moved about to use the restroom or get belongings out of their luggage, the female attendant on board scolded everyone like school children. We finally got home, an hour and a half late."
Pros: "not beat up"
Cons: "people trying to get extra carry on on"
Everything went splendidly
Pros: "Flight was great overall."
Cons: "Timelines was very poor. 2 hour delay because we don’t have a crew is terrible!"
Pros: "Direct flight"
Cons: "Online check in, we’re charged for everything, EVERYTHING. For that I’ll take a connection next time"
Pros: "All around terrible Airline. Canceled our flight at the last minute, all the while telling us they had it under control and were going to fly. Made us sleep in the airport all night, re check in, bags and all at 4 AM, without any compensation at all. Don't fly this Airline."
Cons: "All around terrible Airline. Canceled our flight at the last minute, all the while telling us they had it under control and were going to fly. Made us sleep in the airport all night, re check in, bags and all at 4 AM, without any compensation at all. Don't fly this Airline."
Pros: "They sat my family together and the crew was amazing."
Cons: "The seats are really uncomfortable and the flight was really packed with all this covid stuff."
Pros: "Great crew. Everything was on time. Loved it"
Pros: "Easy and quick boarding."
Cons: "Should offer free water at least."
Pros: "We had a really nice crew."
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Cons: "20 minute delay"
Pros: "Boarding was fast. We arrived early."
Cons: "It was too cold & they kept turning on the lights (it was a late night flight)."
Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"
Pros: "Pilot was friendly"
Cons: "A little confusion about departure gate"
Pros: "That we landed safely in 20 mph winds."
Cons: "Stop stuffing too many people in an airplane, stop charging for every little thing, nothing nice or fun about flying in the US.It is just the fastest way to get to places..International airlines are much better and not cattle planes."
Pros: "Ticket prices are always the best. Even though The flight was delayed by 30 minutes we were only 15 minutes later into the terminal"
Cons: "The flight was delayed by 30 minutes but we were only 15 minutes later into the terminal"
Cons: "Extra charges for everything! Asked flight attendants for a cup of water as I was not feeling well and was told I could buy some water. I was also told my carry on was too big when it clearly fit in the container at the check in process."
Cons: "The seats were a bit cramped but I suppose most are these days"
Pros: "Affordable but no free water or snax"
Cons: "Cheap feeling seat. Thin plastic shells packed tightly together. But hey- its cheap!"
Cons: "Lousy airline. Left gate late and unfriendly crew. Wanted to charge me for carry on."
Pros: "Boarding was better than other airlines."
Cons: "Seats are uncomfortable and do NOT recline!"
Pros: "One hop flight"
Cons: "cramped seating, no wi-fi or on flight entertainment, low class of traveler, noisy older model aircraft,"
Pros: "Check in was fine Wait was short Crew was great!"
Cons: "Seats REALLY UNCOMFORTABLE SAD Could not have updated the seats on newer Jets."
Pros: "Made it home safely."
Cons: "Waited on tarmac 2.5 hrs. Then plane delayed 10 hours. Then waited on tarmac 2 more hours. Horrible first experience flying with Allegiant."
Cons: "The flight was delayed by hours, with no explanation given. It was coming from Florida, with no bad weather in between. It caused us to arrive at 1 am."
Cons: "Baggage claim very slow"
Pros: "Friendly staff!!"
Cons: "Hour delay on flight"
Cons: "Our Kayak reservation did not state that we would be a boarding level that did not allow for a carry-on item. This needs to be more clearly identified."
Pros: "Flight was ontime and smooth. No issues boarding or debarking."
Cons: "Cheap plastic "mass transit train" style seats. Poor legroom. Borderline exorbitant fees for baggage and carry-on. Also weight on checked luggage was only 40lbs per piece while industry standard is 50lbs. Makes it difficult to share one suitcase between 2 people to save on baggage "fees"."
Pros: "Affordable and fast"
Cons: "Big guy sitting next to me took up 2 seats!!"
Pros: "Direct flight to my Destination"
Cons: "Rental car I paid for on Allegiant website didn't include $50 in airport and sales taxes making it look like the Allegiant rentals were about the same as renting directly from rental car companies. Problem is that Allegiant didn't include taxes in the quote or amount I paid online. Surprise when I got to my destination and was told it would be $50 more. Alamo agent said I wasn't the first person to have that problem. Then on return my bag was damaged and was told I could place a claim at the ticket counter. It would have been helpful to have an agent there or a way to contact an agent. No such luck. After bag charges, poor service and hidden fees Allegiant isn't really a great deal."
Pros: "Love this flight from Belleville to Punta Gorda. On time and great crew."
Pros: "The plane was clean"
Cons: "You have to pay to choose your seat, to have more than one carry on bag (literally of any size!!), and for any food. Nothing is complimentary. The seats don't lean back at all. No headrest adjustment for any sort of comfort. The seats are hard. We had a 30 min. Delay for some reason we were not made aware of and no apology was made. No Tv's or even a pocket in the seat-back in front of you. Basically if you can fly anything else other than this airline you are probably better off. Delta is basically the exact opposite of this airline and even American does way more. If I can help it I will never use this airline again."
Pros: "Although we were late to our gate, the Allegiant staff made sure that we were able to board our plane on time."
Cons: "Did not purchase any food and there was no entertainment offered"
Pros: "Everything they could control went very well."
Cons: "The flight had a lot of turbulence, but that's not their fault. I thought the pullout handled the situation well."
Pros: "On time"
Cons: "Boarding outside in the pouring rain!!!"
Cons: "Literally had to pay for every little thing that is usually included in other airline tickets."
Pros: "The prices are good. Anything additional (food, overhead carry on space) is an additional cost but this is how they make the tickets cheaper for people who don't need extras."
Pros: "Flight attendant Lisa was great."
Pros: "I didn't like anything about them"
Cons: "They made me pay 100 dollars for two bags that would of fit under the seat"
Pros: "The outbound leg went well except for the very uncomfortable seats that are thinly padded and do not recline. We left on time and arrived on time."
Cons: "The return trip left five hours late due to a faulty plane. I appreciate not using a plane that was mechanically not working. I also appreciate that we did finally leave on the same day we were to leave. The replacement plane was as uncomfortable as the plane used in the first leg of my round trip."
Pros: "Excellent direct flight at good price"
Cons: "Flight 339 not listed on TV monitors at Boise airport"
Pros: "It was fairly clean and the flight wasn't crowded."
Cons: "Flight boarded late, $2 charge for water (and it's not even good water), and no free carry on."
Pros: "When you add all the separate costs to the initial ticket price your better off flying a "more expensive " airline. Additional costs are for seat selection, unless you want to take a chance of getting stuck in a middle seat, carry on and checked bags and paying for bottled water and soda. Also the seats don't recline so carry ibuprofen if you fly on Alegient."
Pros: "The plane was nice, staff friendly, and my flight departed and arrived on time! For what I paid for the ticket, I was very scared of what type of plane I would be on but in the end was pleasantly surprised and will use this airline again!"
Cons: "I don't like how fast the prices change and how they charge for every little thing. But then again my ticket was dirt cheap so I can't really complain."
Cons: "Delays, bumpy ride, narrow seats, no drinks."
Pros: "The crew was very nice"
Pros: "Good crew, good and safe flight. Thank you!"
Pros: "Yes, crew were great, seat was okay"
Cons: "Have life vests on board for the crew, was delayed over 2 1/2 hours on run way!"
Cons: "Plane was over four hours late to depart! United did keep me up-dated but the reason for the delays kept changing!"
Pros: "Safe flight. Also, I was offered a different flight from Boise, ID, in order to make my connection in San Francisco. Thank you!"
Cons: "Nothing, overall great experience"
Pros: "It didn’t happen."
Cons: "Because of the late plane and possible missed connection, I was re-booked for the next day without any compensation."
Pros: "I had an excellent sandwich on the flight from Germany. The Coach cabin crew were very good."
Cons: "Good price for money paid."
Pros: "Glad they had a direct flight."
Cons: "The seats didn't offer much room."
Pros: "Very pleasant attentive crew and ground staff. An aborted takeoff on tarmac meant a return to the departure gate and the plane taken to maintenance. The ground staff were superb in dealing with a full plane load of passengers many of whom had onward connections. This meant we had to stay overnight and fly first thing the next morning. Full marks to United for dealing with a potentially dangerous situation and then assisting everyone back in the terminal."
Cons: "In flight entertainment was very spotty and would almost be better if it wasn't available."
Pros: "It’s my longest trip ever due to United"
Cons: "Poor communication between the airline and I, I don’t like the service"
Pros: "Departed early for an early arrival which was pleasant."
Cons: "It was fine, roomie since I had my own seat section to myself"
Pros: "the crew was very friendly and the flight was smooth"
Pros: "Flight attendants were very nice"
Cons: "The overhead a.c. spout didn't work. Plane was very hot."
Cons: "Wait in Houston. Delayed flights. Not united fault"
Cons: "Delays, delays, delays. Total of 4 hours delayed."
Cons: "Zero regard for customer service. I will never fly United Airlines again, I may never use Kayak again either. This was the worst travel experience of my entire life."
Pros: "We finally arrived safely."
Cons: "The plane was filthy and crew was not very helpful."
Pros: "Even though this was a smaller plane, the seats were roomier"
Pros: "Courteous attendant. Light snack provided were enjoyable."
Pros: "More fights to choose"
Cons: "Could not choose the seat at the time booking"
Pros: "That we got to Little Rock early"
Cons: "I had ordered ginger rail and the lady brought me a Diet Coke I told her I don't like Diet Coke because I don't drink Coke and she said I thought that's what you want it now you have to hold onto it until they come back and pick up the trash and she never brought me the ginger rail to drink she walked away and I never drank nothing on the flight back to Little Rock that lady was so rude"
Cons: "Food, like all airlines, is so lacking even though airlines are making record profits while lessening service (crowded, fewer flights, baggage fees, etc)."
Cons: "Due to the delay of the flight from Palm Springs to Denver, our layover was much longer in Denver, and the flight to Louisville was delayed numerous times."
Pros: "Will never fly United Airlines!!"
Cons: "Customer Service was terrible!!"
Cons: "That a bunch of travelers including myself missed our connecting flight in Chicago after united chamged our arrival gate but didn't have any crew to man the jet way. We sat for 20 mins right in front of our gate. From 1 pm to 10 on my flight to Asheville from Chicago was delayed many many times waiting for our airplane to arrive. Upsetting that we missed our connection due to United's poor planning, they didn't hold our connecting flight for us but we had to wait all night for other flights."
Cons: "No entertainment provided"
Pros: "It was a great flight"
Pros: "Arrived to destination early"
Cons: "Asked to be moved to an empty row. Was told "no" by the stewardess, she then offered that same row to another passenger 5 minutes later."
Pros: "Attendants were nice."
Cons: "I booked the comfort economy seating that I normally do with Delta. With their additional cost you get a larger seating area, free in-flight movies, reserved compartment space for your carry on and a free drink. No such thing with United. They did try to have movies through their app, but it wouldn't play long enough to allow you to watch."
Cons: "The flight attendants were disrespectful to not only me but to other passengers. They were not attentive! The plane was dirty."
Pros: "The flight was delayed, but once I got on I had a great flight!"
Pros: "The flights were on time and very professional ."
Pros: "The leg room on this flight was spacious. The crew was friendly and attentive."
Cons: "Not a fan of the snacks that were served."
Pros: "Short flight, direct"
Cons: "Wifi misleading, sounds like free but not."
Pros: "Boarding was ok"
Cons: "I was one of the last to broad the aircraft and found that my seat was given to another customer. I was asked by the flight attendant if I could seat all the way in the back by the restrooms. I was not happy with this at all but could live with it. Once we landed I waited on my bags at baggage claim. Found that my luggage had been damaged."
Cons: "I think that after first class they should load the plane from the last seat forward for ease of getting to the back seats"
Cons: "Charged 50.00 for check bags,when that was included in the online purchase,not happy and probably will not use either again!"
Pros: "prompt emails and text messages with the back up plan"
Cons: "Missed connecting flight because flight delayed takeoff from home due to SFO problems. Sat on tarmac for an hour or more, finally took off but missed connecting flight mid afternoon and no other acceptable flights until 11 pm getting into Fort Lauderdale at 730 am. (originally was supposed to be getting to Fort Lauderdale at 10 pm). Also, the aisle seats on the plane had a narrower underseat space that my little boxy carryon wouldn't fit into--and it usually fits under any underseat storage...Luckily the passenger in the middle was willing to swap places."
Pros: "Boarding and.crew awesome. Crew helpful, friendly, and efficient."
Cons: "Didn't like to have a fee for my bag. Have to pay for wifi"
Pros: "Flight was on time"
Cons: "That u load the plane assistance backard,loading goes much faster if you start @the back of the plane,& myself I carry only a shoulder bag only ,all the time. U put me @ the back of the plane 90% of the time which means I have to wait for the people that are moving their whole house,making me miss my schedule, I have to spend night @ airport for next schedule."
Pros: "Not only do I get the best price. The fact that you told me what carousel to get my bag from was new to me. I alway check kyak first but now I love u guys. I know my travel site and its kayak"
Pros: "Newer plane so seats were cushioned better, crew was attentive. Great landing on icy runway."
Pros: "The price was great and that is what made me buy the tickets."
Cons: "The seats were not built for people taller than 5’9”."
Pros: "It with smooth and without delay"
Cons: "The seat are a bit tight"
Cons: "The pilot was very knowledgeable."
Cons: "I could not go on the trip due to medical reasons and submitted the documentation. Spirit refused to reimburse me and said they would give me a voucher to fly in 30 days although my doctors said I could not fly or travel due to being on a heart transplant list and wearing an lvad to keep me alive. Flight net also refused to reimburse me. I will never use kayak."
Cons: "They left 15 passengers on the gate. The plane was there and closed the gate before they were supposed to. The plane was there for 10 minutes and did not let us board. Terrible gate agents."
Pros: "Easy and affordable. Clean"
Cons: "Seats were uncomfortable after a while."
Cons: "Service not professional. Charge extra for everything. Afraid to use the bathroom due to possible extra charge."
Pros: "The crew"
Cons: "Boarding agents"
Cons: "Luggage charged and last minute flight cancellation resulting in bus transportation... Staff was rude and very careless"
Pros: "Ok flight"
Cons: "Seats were to tight and man do they suck for comfort"
Cons: "It is taking a really long time for the bags to arrive on baggage claim. My plane landed 45 minutes ago and there's still no sign of the bags"
Pros: "I had special situation and customer service handled everything superbly!"
Cons: "The seats do not recline."
Pros: "The crew was very attentive and professional. The seats were VERY roomy and we even had leg room! No other flights I've taken in the last ten years have had that much room in coach, it was like first class."
Pros: "Nice flight attendant keep the passengers smiling."
Cons: "Uncomfortable seats, having to pay for carry on and seats. Suggestion, change your marketing strategy or your days are counted."
Cons: "Having to pay for luggage to come with me. Should be standard."
Cons: "The flight was delayed 2.5 hours so we had to wait in the area of the terminal at Boston's Logan Int'l Airport that is under construction. Which meant that Spirit'so 2 gates were cut off from the terminal restaurants and shops. The trash bins were overflowing, the restroom cleaning cart was left in the ladies room entrance, and the airline's service desk was disgusting. The staff were walking around ignoring the waiting, tired, and frustrated passengers."
Pros: "I didn't fly from Dallas to Orlando"
Cons: "There were extra hidden charges everywhere, and they didn't even have any complimentary drinks on a 5 hour flight. They changed the departure time 5 times and didn't even explain to us what was going on with the plane. They rushed me thru line to think i was about to miss my flight then delayed it an hour. Very displeased"
Cons: "Spirit charges for every little thing their seats are crowded. The landing is rough. And the online reservation was screwed up for my daughter. Need i say more. Spirit sucks and I will never fly again with spirit."
Pros: "The fly left and arrived on time."
Pros: "Flight crew and cabin crew were very good. Flight was handled very smoothly. Equipment was in good condition."
Cons: "No amenities whatsoever."
Cons: "My flight was cancelled and I was left feeling anxious because it was over the holidays. They did not have ample flights to rebook passengers. I was offered a credit first but credit had to be used within 60 days or it would expire. I took the refund and was able to find a flight on southwest."
Pros: "Missed the flight because of an unbelievably long line at the airport security. 40 other passengers missed the flight for the same reason. The airline did not have an adequate response to either delay the flight a few minutes or to place place passengers in other flights the same day and instead suggested everybody to come the next day for the same flight."
Pros: "That I made it alive"
Cons: "Everything! Will never fly this airline ever again and will tell everyone I know what a horrifying experience it was...not worth it!"
Pros: "legroom and seat size - they were more expensive"
Cons: "additional payments for seats and baggage - end price higher than normal commercial flight"
Cons: "Very scammy policy where they cancelled the ticket even though there was plenty of time to board. Forced to pay an extra 100 $ to fly 2 hours later, but still watched original flight board from the neighboring gate."
Cons: "Paying for carry-on and not having the option to pay online ahead of time to save money"
Pros: "Staff were not unpleasant."
Cons: "2 and a half hours late. No apologies. They charge for every single bag including a small backpack. Plan on spending at least $110 over your ticket. Uncomfortable chairs. They charge even for water, soda and etc. The plain smells and looks dirty"
Pros: "The crew was nice overall."
Cons: "I did not like the hiding fees Spirit charges like a seat fee? if I'm paying for the flight and it is mandatory to seat then why am I being charged a seat fee? or we do have the option to stand? & it's bad enough we are forced to pay for our 1 bag but this airline also is charging for us to bring a carry on we place on our feet? it's ridiculous and disgraceful to nickel & dime your customers. Also, the planes are very outdated, for the way they are charging for every little move you make at least spirit should spend the extra money on upgrades."
Pros: "Not too much"
Cons: "The Baggage fees were WAY over and out of site. I will NEVER fly Spirit AGAIN. Your fees are ridiculous, it is a rich man's Flight from Hell."
Pros: "Left on time. Short flight.easy check in."
Cons: "Not a fan of extra fees although they do waive for active military. Seats do not recline and are smaller with less padding than other airlines. Tolerable due to short duration of flight."
Cons: "Had to pay for water"
Pros: "Friendly staff/service."
Cons: "The base cost ogf the flight was $10 cheaper than other airlines. But then add another $50 for a CARRY-ON bag... No complimentary refreshments. No entertainment on the 5 hour flight. No legroom."
Pros: "The crew was super friendly and helpful."
Cons: "Spirit charged 50 bucks for my baggage , and was told at the airport that had I purchased the baggage fee on line, it would have been 20.00 cheaper. When I booked my flight, there was no mention of that."
Pros: "The price of the tickets."
Cons: "My family got split, the seats wear very uncomfortable and narrow, and very little legroom."
Pros: "Smooth ride over the Grand Canyon"
Cons: "Flight delayed (duh), gum in my seat back pocket, hot and no beverages / water"
Cons: "You should watch the video of the employee harassing a customer on the flight we took. Flight was scheduled to depart at 5:19 we left at 8:45. Apparently the plane was too hot. No communication. Rude employees. No apology. Just horrible. Never again. I only booked this because I had to get to an important event that night at 8 and there were no other flights. Missed the event and had horrible service. Just perfect. First and last timeI will ever fly spirit."
Pros: "Boarding was very organized and on time, the flight experience had no problems, and I believe we even landed a little than before scheduled. All in all a very smooth travel experience."
Cons: "There isn't anything I had a problem with at all!"
Pros: "That it was only a one hour flight..."
Cons: "that was delayed more than an hour. Lucky for me, I was only going to where I was flying. A number of people who were catching a connecting flight at LAX were going to miss their flight. With this flight being the last flight out of Oakland for the evening (not just of Spirit, but of any airline), those people were really screwed. So even after our flight was delayed, we ended up sitting on the tarmac at our gate for another half an hour after we were boarded and the doors were closed. The plane was full, the air was hot and stanky, and there was no air circulation. Add to that their thin crappy seats that had to be designed by Josef Mengele, and the cabin crew who were more interested in selling us snacks and Spirit Air credit cards than our comfort... Lesson learned. Stay away from Spirit Air. Never again."
Cons: "I will never fly with spirit again we never made it to New York and we missed my nephew graduation thanks to you people"
Pros: "Got there safe."
Cons: "$50 for a checked bag?????"
Cons: "The airlines played with the customers...the plane coming for us to take was late...we had to wait, but the airlines left one person on to process us all to keep us waiting. It was terrible. The tacky constant charges was awful. I had to pay $50 for my bag. I tried to check in the night before...the website was unusable...so it cost more for the bag at the airport...charging more for carry on is outrageous. I changed my" paid for' seat and got charged an additional $5. I WILL NEVER FLY YOUR AIRLINES AGAIN...unsatisfied by my experience round trip. I like to know what I am paying for when I make the reservation.........I do not like the surprise charges!!!"
Pros: "Ticket prices"
Cons: "Baggage cost"
Cons: "Delay delay delay."
Pros: "The "a la carte" payment plan was very deceptive. I had a second bag that easily fits in the overhead. I had to pay $ 65.00 when normally it is free."
Cons: "Total abuse of the situation and black mailing me into a rediculous extra charge."
Pros: "You do miss the small frills you get with other airlines but they aren't worth the cost you can often save with Spirit. And the staff were all professionals who took pride in their jobs. Overall a really great experience."
Cons: "No wifi, no free beverage but in fairness they do tell you that upfront."
Pros: "Friendly staff"
Cons: "They charge for everything including a second carry on bag which is more expensive than checking a bag. No food or drink, apart from what you purchase."
Pros: "It was the cheapest"
Cons: "Almost everything."
Cons: "the worker saw me with terrible face and even they didn't explain me why my flight was canceled and they didn't help me anything . what they told me are just two things. refund or get another flight with another time .! . absoutely i did refund ."