Scores according to KAYAK customer reviews
Pros: "Crew were very nice and accommodating."
Cons: "The flight was cancelled so I had to be rerouted to Seattle and then Spokane which delayed my arrival home by more than 2 hours"
Pros: "Good service"
Cons: "Small plane"
Pros: "Friendly and very respectful staff"
Cons: "Nothing to complain about"
Pros: "Service."
Cons: "Flight was rough due to bad weather."
Pros: "Flight was on time, boarding was quick, crew was very professional, great first flight for my kids."
Cons: "No cranberry juice!"
Pros: "Complimentary IPA was very nice."
Cons: "Too cramped on the plane! Taking out 1 row and the arm rest against the window would help."
Pros: "Sitting next to huge man in those small seats. Very uncomfortable!"
Cons: "The free movies they offered would never load even when I downloaded the material needed."
Pros: "Good beer! Smooth ride."
Pros: "I liked that there was complimentary wine. I liked that I ended up with window seats on both of my flights with room for my fragile carry on luggage and space next to me. I liked the smooth landings and smooths flights. I liked the pilot pointing out and giving information on the mountain scenery."
Pros: "Comfortable"
Pros: "I had to return to Portland for a medical emergency and the check in staff were awesome. They made sure that the change fee was waived and that I was okay. I felt that they were sincere and truly cared about my well-being. That cant be faked!!"
Pros: "It was fast."
Cons: "The crew was rude, it was so unpleasant"
Cons: "The crew was rude and would not let me use the restroom until they had finished ALL drink service. The two blond middle aged women that were working in the economy cabin."
Cons: "Nothing"
Cons: "I expect Alaska Air has made a tidy sum from passengers who have to rebook when they depart the gate early."
Pros: "Complimentary wine or beer is pretty cool."
Cons: "We like jets but the Q400 is still nice."
Pros: "The was perfect! Flight attendants were awesome thanks for the great flight !"
Pros: "The flight was fine."
Cons: "The many delays were a bummer. We were supposed to leave at 10:37 but there were several delays because of unknown mechanical reasons. I missed my niece's birthday party because of the delay. That was a bummer."
Pros: "Pilot did a great job with a lot of turbulence."
Cons: "Could not understand male flight attendant at all."
Cons: "flight cancelled"
Pros: "Staff were efficient & helpful. Flight was on time. Very smooth landing."
Cons: "Plane was noisy."
Pros: "The staff is awesome, the ride is always so comfortable"
Cons: "Not flying more often"
Pros: "Glorious leg room! Some airlines have crammed their seats so close together that even someone of average height has their knees jammed into the seat-back in front of them. Not so on Alaskan Air. I had a good 4-5 inches of space between my knees and the seat in front of me. Can't say the same for a lot of other airlines."
Pros: "promptness of boarding and flight crew"
Cons: "seat was small and I am a small person"
Pros: "everything was on time even with the inclimate weather"
Pros: "Flight Attendant Cindy was so sweet and polite."
Cons: "Getting kneed in the back by the person sitting behind me."
Pros: "Arrived there quicker than the time that we were suppose to arrive"
Pros: "An employee named Angel at Boise airport was exceptional. He was helpful and light hearted and had a good sense of humor."
Pros: "On time, good luggage return time"
Cons: "No food option (tho it was a short flight)"
Pros: "Small airplane"
Cons: "No food"
Pros: "Everything went perfectly. Great price."
Pros: "The captain kept us fairly informed on the issue. The crew mare a great effort to accommodate passengers with a snack and updates on connecting flight issues."
Cons: "I had to sit on a plane on the ground longer than my flight was supposed to take."
Pros: "Airplane was very quiet for a prop plane."
Cons: "Nothing really."
Pros: "Very fast and friendly service. Easy flight with no issues at all."
Pros: "Everything was great!"
Pros: "It is a very nice touch to be offered a complimentary beer. What a treat."
Cons: "The bathroom was not nice. No sink to wash hands seems unreasonable"
Pros: "Love Alaska and ANA. GREAT FLIGHTS."
Cons: "They sent my bag to Santa Barbara."
Pros: "plane needed repairs was put on a direct flight to Portland"
Pros: "Service was EXCELLENT - great attitiudes, quick, easy, kind, courteous - everything you would expect."
Cons: "I was unable to connect to gogo for wifi my entire trip up to Idaho, so I refused to purchase it coming back. I needed to catch up on work and it would have been an opportune time of sitting and getting things done and not taking time away from my family upon my return. It should not be offered if it is unavailable."
Cons: "Snacks should include a gluten free option."
Pros: "Perfect"
Cons: "Nothing. All good"
Pros: "This flight was booked for my mother she had a stroke and needs needs a wheelchair everything went fine she said everybody was nice to her and she was well taken care of so that makes me happy thank you Alaskan Airlines"
Pros: "The free meal vouchers for the inconvenience of delayed flights."
Cons: "The fact that the plane was delayed, re-routing to another airline was nice, but that flight also got delayed, then there were no other flights from Seattle to Kallispell until 7 hours later. The long layover was what I was trying to avoid in the first place."
Pros: "For us there quickly and mostly in comfort"
Cons: "Too hot all flight, the vents blew hit air"
Pros: "Everything"
Cons: "Customer service"
Pros: "Nothing"
Cons: "Served some type of anything"
Cons: "Everything was dandy!"
Pros: "Great crew!"
Cons: "We paid for WiFi but it was not working on this flight."
Pros: "I liked the location of my seat in first class because I was the first one off the plane after we landed"
Cons: "The crew, specifically the woman who was assigned to take care of first class customers"
Cons: "The seats were nice but so tiny! Very VERY uncomfortable."
Pros: "Mechanical difficulty and ineptitude -twice at repairs. Undisclosed landing complications due to runways issues in Phoenix resulting in missed connections."
Cons: "Reasonable arrangements were made for hotel, shuttle, and meal voucher, but the airport was virtually closed for the night and getting to ground transportation nearly impossible. Thank the airport cleaning service who were the most helpful"
Cons: "Entertainment screen and WiFi both not working for entire flight"
Pros: "My plane was downgraded to a smaller and the weight restricted. I was unable to get on my flight at the designated time so now currently sitting in another plane 2 hours later and still haven’t left for my destination GRK. This is the worst I’ve been treated since flying with American Airlines."
Cons: "If I was able to get on my original flight without downgrading and weight restriction issues. I am highly inconvenienced by American Airlines"
Pros: "Seats were comfortable enough to sleep for a few hours"
Cons: "The ac in cabin could have been a lot colder"
Cons: "This is my second time bad experience with ticketing desk crew. The lady (Her name is Maria) at issuing boarding passes was real rude. First of all she doesn’t know how to enter India OCI (Overseas Citizen of India) information. She was keep saying I do not have a visa to go to India. Which I do not"
Pros: "Crew was good"
Cons: "Plan was in poor condition and needs updated and cleaned"
Pros: "Video screens at each seat"
Pros: "The plane was a good size for that length of trip. Free entertainment options were excellent."
Cons: "Had to pay $80 for an upgrade to be (fairly) comfortable for the flight."
Pros: "Crew was really great!"
Cons: "My bag never left Chicago so I had to wait a day to get that"
Pros: "Horrible staff at LAX boarding gate. Been treated horribly by incompetent and rude AA staff."
Cons: "Hire only friendly people for this type of job. Hire people knows basic math. Train their well on how to communicate with people."
Cons: "Flight got delayed. We paid for assigned seating for our almost 85 yo mom. And the change in flight no one asked for to get seated in the front of plane. Instead she was seated all the way in the back. It was physically exhausting for her."
Pros: "Leaving on time"
Cons: "Snack selection could have been better. Gluten free options."
Pros: "Crew was very clear and friendly"
Cons: "Changing outlets under seats didn't always work"
Pros: "Everything was great"
Cons: "Nothing"
Cons: "I was unable to order a vegan meal in advance of the flight online."
Pros: "Purser Rockland Albrecht and his crew went out of their way to make our over night flight BA as comfortable as possible. Found us better seats and checked in to see that all was well on a busy flight. Service has certainly improved!"
Pros: "How fast it was"
Cons: "No tv"
Pros: "Nice crew"
Cons: "Flight was 55 minutes late leaving making me miss my connection home. Awesome."
Pros: "Short flight"
Cons: "It was so ht on the aircraft, Almost no aircirculation"
Pros: "Crew was very friendly. Flight departure was on time."
Cons: "The food. Same sandwich the last 4 years."
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Cons: "No signage for checking bags. Was total cluster. No one knew where to take bags or what line to be in. Employees kept telling us we were in the wrong line but didn’t seem to tell us what was the correctly line."
Pros: "Staff very professional, everything else went as planned. That's all one needs."
Cons: "We had a hard time hearing (clarity of speech) announcements over the intercom at the gate & on the plains (specially when the captain spoke). Nothing life threatening, but wouldn't want to miss something important."
Pros: "Boarding was fast and easy. Able to leave early which really helped get me to my connection."
Cons: "Horribly bumpy the whole time, no drink service because it was so shaky"
Pros: "Snacks"
Cons: "Could have been given more snacks for 3 hr flight"
Pros: "On time smooth ride"
Cons: "I booked using expedia, but Kayak was sending me updates & info. I did not receive our booking record finder number, so I couldn't check in with my phone, so we got terrible seats in the back."
Pros: "air flight attendants were really great! As well as suitcase handle, it arrived on destination after all scales, awesome"
Cons: "space was small in economic class"
Pros: "On time departure and arrival - friendly crew"
Cons: "No own movie screen."
Pros: "Great people"
Cons: "we were delayed almost 3 hours due to an error with the gate change not being relayed to the Plane nor the Cargo crew."
Cons: "No accommodation for delays and overnight stay in airport."
Pros: "Seat configurations"
Cons: "Movies inflight entertainment outdated"
Pros: "We had a very pleasant staff!"
Cons: "Boarding took forever and I'm a Premium passenger."
Pros: "Food was good and boarding was smooth."
Cons: "Some of the crew were not friendly. They almost seemed irritated when asked a question. I felt extremely bad for the foreign passengers because they were asking about customs and the forms and some of the crew were just rude to them. Imagine being in a foreign country and people not being helpful- embarrassment to USA. Entertainment was ok- old movies were shown rather than a little more current."
Pros: "Flight much better organized, seat more comfortable"
Pros: "i dislike booking with British Airways and ending up flying with American Airlines, who is their partner. This usually happens from US>London, but happened both ways this trip. AA flies outdated aircraft with old entertainment systems. Time for an upgrade! AA crew is okay, but BA crew is better. Might choose a different carrier next time."
Pros: "Ordinary flight, not too chaotic for holiday weekend."
Cons: "My luggage was lost! Had to wait an entire day to recuperate my suitcases."
Cons: "We waited on tarmac to depart from San Jose Cabo because of an AA paperwork screw up! Tower didn't have same flight info as pilot. The pilot apologized and crew was nice - but I missed my next flight and the replacement flight was delayed 2 hours. Bummer of a way to end an amazing vacation!!"
Pros: "American Airlines for me is always better than Spirit but not as good as Jet Blue."
Cons: "This trip was different except that I was disalpointed they didn't warn passengers about the whole island power outage until the plane was landing. No doubt this made a more convenient flight for them but I will always value a company that puts its customers first. The scene at the airport was very chaotic with reservations scrambled, bags missing and cars being rented by employees with flashlights."
Pros: "not beat up"
Cons: "people trying to get extra carry on on"
Pros: "SEATS IN FIRST CLASS WERE EXCELLENT WITH MANY PERKS."
Cons: "DELAYS IN BOARDING. Almost 2hrs"
Pros: "The flight was fine"
Cons: "Both flights each way where delayed significantly"
Pros: "great gate personnel"
Cons: "late times loading and taking off"
