The a330-900neo is an aircraft worth trying out. Comfort plus is premium select, despite the nice features, the backpack doesn’t fit well under the seat. The service to honolulu only gives snacks so make sure to eat a meal before flying the 5.5 hour flight.
As with the outbound flight, this return flight was not full - maybe 40-50%. As they started boarding they announced they located a few people the help with 'load a balance' of the aircraft. What they had done was to compress all passengers in the middle of the plane leaving no space between anyone. It is difficult to understand why everyone is required to wear Masks, then relocated to remove all space between passengers, when there was ample room to allow everyone to be seated with space between.
Pros: "On time, clean and comfortable"
Pros: "Flight was smooth and amazing"
Pros: "The pilot kept us updated."
Pros: "The chargers and movies on the flight. The seat was comfortable. The flight attendants where awesome. I loved the flight!"
Cons: "No changes!"
Pros: "Crew was good. Seat uncomfortable and hard."
Pros: "Quick boarding process and take off. Flight was slightly late but the staff expedited boarding and take off. Staff is friendly. Service was great. Beverage service was great. Baggage was quickly at baggage claim."
Cons: "Even though its a short flight better food options for First Class would be appreciated."
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Pros: "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. There was a short wait, and we only had a delay of 35 minutes."
Pros: "Nothing to like."
Cons: "Cabin was way too hot despite complaining multiple times. Wi-Fi didn’t work the whole flight. The entertainment system was down. Seats uncomfortable. Inept crew. Worst flight I’ve ever taken."
Pros: "Good crew, kind and hard working staff. It is so nice to have inflight messaging and that was a pleasant surprise that made the flight go quickly."
Cons: "I found the delta app to be less user friendly than the United one. I wish the in flight entertainment were in the Delta app versus downloading yet another app."
Cons: "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
Cons: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"
Pros: "The cAbin attendant was really good"
Cons: "No problems at all!"
Pros: "The service on plane was great and so was the opportunity to check luggage, although I was happy I didn't have to."
Cons: "Boarding from DTW to LAX, we had to stand for a long time on the jetway and it was really cold. It was the holding place after they checked my ticket. Otherwise, it was a great experience flying Delta."
Cons: "Boarding was a little confusing with seats not being assigned ahead of time"
Cons: "Old plane, long delay, sketchy WiFi."
Pros: "Friendly staff. Entertainment selection is impressive (though I didn't use it). Drinks and snacks are provided."
Cons: "Boarding process was time consuming due to poor organization from Delta. Unloading process takes forever for the same reason. Despite booking at the same time my fiancee and I didn't get seated next to one another."
Pros: "The flight was great from beginning to end. I have no complaints."
Pros: "Love the 757 entertainment system"
Cons: "snack mix is not great delayed takeoff"
Pros: "The plane was really nice. It was awesome being able to view movies on the flight."
Pros: "Delta....ticket counter...gate agents....flight attendants....pilots...amazing customer service with a smile! Very attentive and everyone thanked me ( and other passengers as well for flying with Delta."
Cons: "Nothing negative to say!"
Cons: "Seat wouldn't redline."
Pros: "Crew was lovely"
Cons: "CRJ-700 is too small. Only one bathroom & it was broken. Hour late to depart & no explanation given. Never turned off the seatbelt sign & we ended up on the plan for approx 2.5hrs for our 1hr flight."
Pros: "Seems like people that work for Delta are too old and too comfortable. Don’t want to work nor do they appreciate customers. Gate agent in SLC complained she was the only one there and could not help. Tried to send me tohelp desk which would have made me miss my flight. Flight attendant couldn’t move my back pack in bin did not tell me she had a bad shoulder. She should not be working then if she can’t lift a small backpack. Omg"
Pros: "The boarding was great.as well as the crew."
Cons: "The seats to small and the food was not that good."
Pros: "Short trip"
Cons: "Boarding process. Paying to check bag when people with roll-on bags were allowed to check them at the gate for free."
Pros: "Great flight attendant by the name of Jeff..super courteous...friendly..not at all presumptuous! Great selection of “ newer” movies"
Cons: "Prices they charge for snacks."
Pros: "See above..."
Cons: "See above"
Pros: "The crew"
Cons: "The delay"
Pros: "We were in the plane for 3 hours before we could depart. No one offered us a drink or snack."
Pros: "Great selection of movies to watch."
Cons: "The seat-back display screen could use some updating/improving. Also, the earbuds weren't very good."
Cons: "Late, slow, de-icing in Detroit took nearly an hour!"
Pros: "The seats"
Cons: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Cons: "The seats are very small even for a petite person."
Pros: "Able to download boarding pass into apple wallet"
Cons: "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
Pros: "Service was excellent in spite of the terrible weather conditions. Flight attendants were very friendly."
Cons: "The main cable seats although newer were not very comfortable."
Pros: "Since I am a Silver Medallion Skymiles member, I asked about an upgrade. All seats in First Class were taken, but the agent at the gate seated me in a seat in the front of coach with more legroom (comfort plus? I don't know what they call it). That was great!"
Cons: "11 hour overnight delay. Timed out crew. We were given a pillow and blanket to spend the night on the floor in the airport. We we given drinks and a snack box."
Cons: "No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport."
Pros: "When I went into customer service and explained that I lost my flight because of bean at the immigration for almost 2hrs and the woman she say u going on the next flight, one hr later I was heading to my destination Richmond."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Cons: "TSA in Atlanta was a nightmare. Really just a little kindness would go a long way."
Pros: "Got to Richmond on time."
Cons: "Had the same problems with loading. Loaded from the front, not enough room for carry on, slow us down causing us to take off late. Made up for lost time though."
Cons: "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."
1, the communication when the flight was delayed was incredibly poor. Things happen, that's okay, but not knowing where the inbound plane is, changing gates via text and not an announcement, showing up and finally speaking to people without any clue of what was going on, and dismissing customer's questions without any real intent to listen was disappointing. The Wi-Fi didn't work on the plane, hence the poor entertainment score, there simply was not any.
Dirtiest plane I have ever been on.
My flight was canceled twice
No food or drinks were provided , the flight was turbulent and it was a long way from the normal terminals. You have to travel by shuttle to get to the F terminal and there is only one boarding point. Passengers need to know this when booking.
It was a short haul kinda bumpy. Not the airlines fault. But they suspended beverage services. But they were very pleasant
Worked out okay. Flight was delayed waiting for crew to show. So glad it wasn't cancelled!
Poor customer service upon arrival in Dallas with cancelled connection. Offered no compensation, connecting flight, hotel room or anything.
Pros: "With all that is going on the flight was as good as it could be. Crew were professional. Short flight."
Cons: "extremely racist crew made the entire flight uncomfortable for everyone."
Pros: "I got an unexpected box lunch. Food was good. Thanks."
Cons: "Seats were cramped. A little more elbow room would be welcome."
Pros: "I got on my flight"
Cons: "Flight delay could’ve been backed up with a reason why. Nothing was said until we asked."
Pros: "Great crew!"
Cons: "We paid for WiFi but it was not working on this flight."
Cons: "better trained pilots first hard landing in Jamaica"
Pros: "Crew was nice"
Cons: "Leaving airport on time would’ve been a pleasure"
Cons: "American Airlines lost our luggage and both flights were late, wife her cell phone and credit cards due to running in airport to catch our flight to Lisbon. Not impressed."
Cons: "Ramps up to the plane are a challenge for someone with movement problems. They had a mechanical issue that delayed departure for almost an hour for lack of a single screw."
Pros: "The plane was a good size for that length of trip. Free entertainment options were excellent."
Cons: "Had to pay $80 for an upgrade to be (fairly) comfortable for the flight."
Pros: "Crew was really great!"
Cons: "My bag never left Chicago so I had to wait a day to get that"
Pros: "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
Cons: "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
Cons: "Sat on the ramp for an hour with no A/C, no water. Jaded crew. Not good overall."
Cons: "The flight attendant that helped passengers in the main cabin was rude, lacked empathy, and lacked resourcefulness. She argued about throwing away a drink that she poured, didn’t care to explain things to passengers when asked i. e. why charging outlets were not in service, and her tone was rude ..."
Cons: "On time is always better, otherwise it was a good flight."
Pros: "Crew was great"
Cons: "boarding could have been better. the plane was half empty and the lady at the gate took my bag and let others bigger on the plane. I just thought she could have use a little better judgement. It was fine on all the other flights and within the guidelines. And there was lot of overhead space"
Pros: "Everything was good. Bear in mind flight was under 1 hour and I slept the whole time."
Pros: "We arrived on time"
Cons: "Didn’t do beverage service and had to sit on the tarmac for a while for a maintenance issue before take off"
Pros: "My flight was via AA. I was able to check in with Concierge Key as I am an Executive Platinum member. The check-in staff were very nice and helpful."
Cons: "Since the ticket was bought with Iberia, I was not eligible to use My systemwide upgrade. The crew was generally less friendly. When I asked for cognac after dinner, they told me that they are out! The offering of snacks were bad. The breakfast is nothing but sugar! The dinner could do with less carbohydrates."
Pros: "Flight on time"
Cons: "Service, quality of food, availability of food choices"
Pros: "Nice crew"
Cons: "Flight was 55 minutes late leaving making me miss my connection home. Awesome."
Cons: "Although I understand turbulence is a common experience during a flight, I would have appreciated a bottle of water from crew after they suspended service."
Pros: "Jams you up with connections in Charlotte."
Cons: "Always running to make connections."
Cons: "Long time sitting in the plane without any updates from the crew. Very inefficient process in re-booking passengers and switching planes. Maintenance issues are are a trend at American Airlines."
Pros: "The flight was equal to AA service I have had on a regular basis."
Pros: "enjoyed the movie selection, liked the old and new movie selections and as the flight was long watched 4 different movies."
Cons: "Paying for alcohol other than wine and beer, seemed petty to pay $8 for a tiny serving of vodka"
Pros: "Plane was comfy and food was good"
Cons: "Boarding in Munich was a nightmare. There was no place to line up and there was only one person checking tickets which resulted in 100s of people trying to push through at same time. After that we had to cram on buses and wait on tarmack for 30mins till plane was ready and then everyone rushed on the plane."
Pros: "Nice crew"
Cons: "Crew let people move to main cabin extra without paying like I did"
Cons: "The boarding staff were very unprofessional. Will not fly American out of Reagan again."
Pros: "I didn't like anything"
Cons: "I did not board the plan. I had to buy an additional ticket because I had an emergency and it was going to be over 1,000$ to change the date for me to come back"
Pros: "Ordinary flight, not too chaotic for holiday weekend."
Cons: "My luggage was lost! Had to wait an entire day to recuperate my suitcases."
Pros: "The only thing I liked was how polite and helpful the staff was at the airport."
Cons: "The flight attendants both seemed unhappy and we're not very polite. They hardly came through the cabin at all. It took a while to get anything. They mostly just stayed in the back talking to each other. The pilot didn't greet us. Just stood there when we walked in. And there was a kid screaming for most of the trip. My seat was broken and wouldn't recline. This was my first trip flying, and on the trip to Miami I flew with Delta. The service with them was tremendously better. I was really disappointed."
Pros: "It took off on time and life was good."
Pros: "Closer to home"
Pros: "comfortable seating"
Cons: "For the crew members not to speak so loudly in the back while people are sleeping on overnight flights. If the entertainment is going to be through an App on your person devices charging outlets should be available."
Pros: "Nice plane. Great staff. 45 minutes of pleasure."
Pros: "not beat up"
Cons: "people trying to get extra carry on on"
Cons: "Was delayed for several hours then when the plane showed up the flight was cancelled. I was not given I decent deal I was put on a letter flight when in actually I made if home earlier because of a desk woman who noticed I she could help. I was given a small sandwhich it was already late at night. No place to stay nothing while stuck in Dallas. Ended up going to philly then Newport News."
Pros: "Quick flight."
Cons: "Crew was rude and illogical."
Pros: "Safe trip. Kept informed of short delay. Thank you."
Pros: "The crew was great."
Cons: "Seating is kind of cramped. More legroom would be appreciated."
Pros: "Good crew, good and safe flight. Thank you!"
Pros: "Yes, crew were great, seat was okay"
Cons: "Have life vests on board for the crew, was delayed over 2 1/2 hours on run way!"
Pros: "Safe flight. Also, I was offered a different flight from Boise, ID, in order to make my connection in San Francisco. Thank you!"
Cons: "Nothing, overall great experience"
Cons: "Wouldnt refund my ticket or change my flight. Fee for everything"
Cons: "Crew was not available, that caused a delay. Bags were not loaded, that caused another delay. Gate was not available upon arrival, that caused yet another delay."
Cons: "Flight was delayed 1.5 hours coming into Denver due to an oil leak they fixed at the last airport. Turned out the leak wasn't fixed. Took an hour to get a mechanic to look at it and then they cancelled the flight. United's partner had no other planes in Denver so we had to sleep there after sitting in the airport for almost 4 hours."
Pros: "It didn’t happen."
Cons: "Because of the late plane and possible missed connection, I was re-booked for the next day without any compensation."
Cons: "No TV Screens, everything needs to be purchased on board."
Pros: "I finally made it"
Cons: "Flight was 4 hours late, the gate agent was rude, the Flight Attendant was so large that he hit my arm every time he passed by, no Entertainment/Internet service. EVERY one of my United flights has been late in the recent past."
Pros: "Glad they had a direct flight."
Cons: "The seats didn't offer much room."
Pros: "Very pleasant attentive crew and ground staff. An aborted takeoff on tarmac meant a return to the departure gate and the plane taken to maintenance. The ground staff were superb in dealing with a full plane load of passengers many of whom had onward connections. This meant we had to stay overnight and fly first thing the next morning. Full marks to United for dealing with a potentially dangerous situation and then assisting everyone back in the terminal."
Pros: "It’s my longest trip ever due to United"
Cons: "Poor communication between the airline and I, I don’t like the service"
Pros: "the crew was very friendly and the flight was smooth"
Cons: "Flight was delayed. Super small aircraft so suitcases didn't fit. Didn't have food options, just pretzels."
Pros: "The seats"
Cons: "That they lost my bags"
Pros: "Flight attendants were very nice"
Cons: "The overhead a.c. spout didn't work. Plane was very hot."
Cons: "Zero regard for customer service. I will never fly United Airlines again, I may never use Kayak again either. This was the worst travel experience of my entire life."
Pros: "The crew was very nice"
Cons: "The over all experience"
Cons: "Was told at check in that my flight was delayed and would not make my destination today. When I asked if there was another flight I could get on, they told me the upgrade would be over $1000, and that it wasn't their problem. Rudest customer service I think I have ever dealt with! I won't ever fly united again!"
Pros: "Nothing at all"
Cons: "My flight was delayed for the next day because the pilot timed out in the middle of the flight. I had to spend the night in a crappy room at the Ramada while others on my same flight got luxury hotels. I got a crappy $20 voucher for food that only got me crappy over priced snacks. It wasn't enough for dinner and breakfast. Since my flight was delayed I missed and lost money to the circus. 1 had purchased tickets for my 5 children my husband and I for a total of $400. The show was at 11 am and I arrived at Richmond at that time. Your airline sucks. To make it worst on my way to Aguascalientes I got stuck in Houston for the night and half a day because yall delayed flights due to snow that never happened. I had to before for food vouchers because I had already gone over my budget with the delay. Overall it was a horrible experience."
Pros: "Very clean and pleasant flight personal great."
Pros: "That we got to Little Rock early"
Cons: "I had ordered ginger rail and the lady brought me a Diet Coke I told her I don't like Diet Coke because I don't drink Coke and she said I thought that's what you want it now you have to hold onto it until they come back and pick up the trash and she never brought me the ginger rail to drink she walked away and I never drank nothing on the flight back to Little Rock that lady was so rude"
Cons: "Food, like all airlines, is so lacking even though airlines are making record profits while lessening service (crowded, fewer flights, baggage fees, etc)."
Pros: "On time"
Cons: "Comfort space"
Cons: "That a bunch of travelers including myself missed our connecting flight in Chicago after united chamged our arrival gate but didn't have any crew to man the jet way. We sat for 20 mins right in front of our gate. From 1 pm to 10 on my flight to Asheville from Chicago was delayed many many times waiting for our airplane to arrive. Upsetting that we missed our connection due to United's poor planning, they didn't hold our connecting flight for us but we had to wait all night for other flights."
Pros: "Very smooth and easy. Thank you"
Pros: "Attendants were nice."
Cons: "I booked the comfort economy seating that I normally do with Delta. With their additional cost you get a larger seating area, free in-flight movies, reserved compartment space for your carry on and a free drink. No such thing with United. They did try to have movies through their app, but it wouldn't play long enough to allow you to watch."
Cons: "The flight attendants were disrespectful to not only me but to other passengers. They were not attentive! The plane was dirty."
Pros: "The flight was delayed, but once I got on I had a great flight!"
Pros: "The flights were on time and very professional ."
Cons: "I arrive to Richmond, Va for a family reunion and with enough time to make the banquet. The baggage services in Newark didn't pack my bag on my flight, the next one afterwards nor the one after that. When trying to contact to see what's the issue nobody answered the phone, for a hour. The bag claim services from when I landed in Richmond didn't have a clue on how to contact Newark or to confirm my bags will be on the flight for that day. I had to do the research and find it myself while she watched a movie on her iPad. Needless to say if I could give a negative star rating I would. I missed the banquet and received my bags the next day and still couldn't get a reason from either airport on why they got left behind."
Pros: "Short flight, direct"
Cons: "Wifi misleading, sounds like free but not."
Pros: "I cancelled this flight.....not sure why Kayak keeps sending me these emails."
Cons: "I think that after first class they should load the plane from the last seat forward for ease of getting to the back seats"
Cons: "Charged 50.00 for check bags,when that was included in the online purchase,not happy and probably will not use either again!"
Pros: "prompt emails and text messages with the back up plan"
Cons: "Missed connecting flight because flight delayed takeoff from home due to SFO problems. Sat on tarmac for an hour or more, finally took off but missed connecting flight mid afternoon and no other acceptable flights until 11 pm getting into Fort Lauderdale at 730 am. (originally was supposed to be getting to Fort Lauderdale at 10 pm). Also, the aisle seats on the plane had a narrower underseat space that my little boxy carryon wouldn't fit into--and it usually fits under any underseat storage...Luckily the passenger in the middle was willing to swap places."
Cons: "Worst ever Can you credit my credit card for a full refund"
Pros: "The amount of leg room"
Cons: "Snacks are shrinking"
Pros: "Boarding and.crew awesome. Crew helpful, friendly, and efficient."
Cons: "Didn't like to have a fee for my bag. Have to pay for wifi"
Cons: "I flew from OKC to Richmond, with one stop in DC. After we arrived in DC my flight to Richmond was pushed back 6 hours in perfect weather. They said it was due to maintenance issues but they didn't provide us with any alternatives. I ended up taking a rental with a nice man to Richmond. A bit frustrating to say the least"
Pros: "Flight was on time"
Cons: "That u load the plane assistance backard,loading goes much faster if you start @the back of the plane,& myself I carry only a shoulder bag only ,all the time. U put me @ the back of the plane 90% of the time which means I have to wait for the people that are moving their whole house,making me miss my schedule, I have to spend night @ airport for next schedule."
Pros: "All went as planned"
Liked: Flight took off on time and arrived early. The airplane was clean and organized. The aircrew were super! Made the flight fun! I felt safe. Could have been better: I tried to check in at the kiosk, but an error “99” prevented me from doing so requiring me to wait in line for an agent.
We were on a NEW plane and the seats were incredibly uncomfortable. Spirit has far and away the worst, most uncomfortable seats of any airline.
Horrible delay arrived many hours late.
Keep prices affordable for those seeking quick trips and light travel.
Pros: "The crew were great! They are efficient and everything went smoothly."
Pros: "Short flights are doable. Do not fly for long hauls."
Pros: "I hate that the seats don’t decline so it’s makes it very uncomfortable."
Cons: "If the seats could decline"
Pros: "The whole service was excellent!"
Cons: "Less expensive food and drink onboard"
Pros: "Everything they dont know anything when we ask"
Pros: "Nothing but we arrived alive"
Cons: "Everything. Service was terrible. In fact I wouldn’t even call it service. Will never fly Spirit again."
Cons: "I did leave my freezer Ziploc bag of medication in the front seat pocket of my seat, called spirit and Mccarran airport in Las Vegas and said no one turned in the medication. Told me to call Chicago because that’s where the plane went after leaving Las Vegas, I called Chicago but have not gotten an answer back if it was turned in there. It’s my heart medication and my blood thinner which is very expensive and a couple of costume jewelry necklaces. I wish someone could help me locate this medication, it’s very expensive."
Pros: "The price of the ticket! Plus the plane felt roomier"
Cons: "No tv or radio. And seats do not recline at all."
Cons: "Seats don’t recline at all. Also them a long time to deplane the previous passengers."
Cons: "Flight was delayed multiple times. We finally took off SIX HOURS after scheduled time. Me and another passenger were assigned the same seat. They boarded us on the plane only to tell us everyone had to get off while they fixed something. Crew were laughing and joking around with each other the whole time as if none of these issues were happening."
Pros: "The flight left on time and was 30 minutes early."
Pros: "It was ahead of schedule on the return flight, attendants were very nice and accommodating at front desk and on plane"
Cons: "Did not have wheelchair and attendant available in timely manner at Orlando airport for arrival or departure. Did not know there was a fee for second carryon bag."
Cons: "Plane was maybe 1/2 full. Almost everyone was jammed 6 across in the back third of plane. Front empty. Could only move 4 seats up or back after takeoff. Ridiculous. Finally stewardess said we could move elsewhere. Thank god."
Pros: "Pleasant staff. Seats were comfortable. Nothing fancy"
Cons: "Paying $40 for a checked bag. But it arrived safely no problem"
Cons: "The plane was very loud."
Cons: "Service is Not ideal because of attitudes."
Pros: "Low, last minute fare, friendly crew, on time performance....."
Cons: "All good"
Pros: "Pilot did a nice job. Easy of check-in. Did not have to take off my shoes."
Cons: "Crewe member at check-in was rude. When I asked for a different person to help me, she did apologize. The board at the gate was wrong. It said it was going to Baltimore. Employees said it was a mistakes that the flight was to Richmond. It was corrected about 10 minutes before departure. Plane was late. Charged an additional $50 each way for suitcase. Did not know this at time of booking."
Cons: "Traffic accidents delayed me 2 hours and I got to the airport 10 minutes before the flight. I called Spirit air for 2 hours trying to get them to help Meetup but they have a “no show” policy and said I was a no show even though I was there!!!!!!!!!!!! And I had called 2 hours prior to flight to ask for help. Epic fail. Never fly Spirit air."
Cons: "I didn't like the fact that my first flight was cancelled due to our hurricane harvey but understood. My BIGGEST complaint was the fact that the airline said they would be working with flood victims with rescheduling are flights. But when you called in to reschedule your flight you had to take it within a certain amount of time and come back before a certain time even though you did not have a home to come home to. I do not find that working with flood victims. I offered to take any flight anytime of the day any day of the week sometime in October so I could get a home because I didn't have a place to live and still don't and was told that I needed to take my flight within 7 days of my original flight and I had to be home by the 20th of this month or it would be an additional cost to me. I explained to them I don't have the money to pay an additional cost and I thought you guys were working with us and I was told we are I don't see how I didn't like the fact I had to pay for a carry on and a seat on the plane. I didn't like the prices for other luggage. Cost way more than other airline. I didn't like the fact u had to pay for ice water or a can of soda which is free on other airlines. Seats where extremely uncomfortable. Very hot on the plane. No tv or any other type of entertainment. And fight was delayed."
Pros: "Flight crew was extremely nice and helpful."
Cons: "Spirit Airlines offers low fares but then uses slight policy differences to charge extra fees. They reduced the size of carry on to an impractical size. I have never had a problem with my carry on, but it would not fit into their criteria, so I had to pay extra. The charge was not based on fitting in the luggage compartment it was just an extra charge for size. First bag $50 and second $60. They charge extra for a bag weight over 40 lbs when the majority of the airlines allow 50 lbs. You're only allowed one item to take on the plane, not a personal item plus a carry on. They charged for water on the plane. I do not recommend flighting Spirit and will not be a repeat customer."
Pros: "No food or Entertainment, but it was a way to get from point A to B. It was a fairly priced flight. Not bad."
Cons: "I wish their baggage policy was more clear"
Pros: "The price"
Cons: "Baggage policy and flight delay!"
Pros: "The crew handled a drunk and disorderly passenger very well."
Cons: "Over an hour late, tons of extra fees, delays due to unruly, drunk passenger and no compensation."
Cons: "Flight was cancelled TWICE in one day. I ended up having to book on another airlines and paid quadruple the original price out of my own pocket. Spirit told me I should go to the airport (an hour away), and they would "try" to make put me on a flight with another carrier. This was a business trip and I absolutely had to be there for a certain time, so I couldn't risk waiting on Spirit to "try" and place me with no guarantees. They gave me two $50 flight vouchers, as if I'll ever fly with them again! Awful, stressful experience."
Pros: "the crew was great"
Cons: "It's unbelievably obvious you're on the cheapest airline out there. Small hard metal seats, charge for everything including water, also no wifi available at all. And half the plane shook uncontrollably during take off and landing, very scary! The entire time I thought I would be happy to pay a little extra to never ride Spirit again... Not looking forward to my flight home."
Pros: "They were on time. People were efficient and friendly."
Cons: "Charged for every single thing. Cramped seats."
Cons: "They never announced the gate change, but repeatedly announced that an extra carry on would be $100. As passengers were lined up waiting to board, they were chastised for boarding too slowly, like misbehaved school children. The take off was so rough the passengers were crying."
Pros: "The staff was very nice and friendly."
Cons: "The only bad thing I'd say is that it would have been nice to know that you had to pay extra for seats sitting together and for a carry on ahead of time."
Pros: "The crew was friendly."
Cons: "Checked bags are $50, carry-ones that require overhead storage are an additional $50 charge. No snacks were not provided and were an additional fee. Their phone based customer service is a maze of automated prompts, and it was almost impossible to speak to a live representative."
Pros: "Baggage came out quick. Check- in was quick and smooth"
Pros: "Security check in was easy"
Cons: "Instructions were not clear on checking luggage and the representative advised that he would let me go this time but I would be charged much extra in the future. I paid to have the bag checked. My ticket says gate B37 but the plane was loaded at gate B38.I did not hear any instructions about checking bags even though I was where I was supposed to be. I will have to assess whether I am saving money and if the confusion is worth saving a few dollars."
Pros: "I had more leg room than I thought I would. Also the window seats were nice. My personal item fit nicely under the seat in front of me too. Flight attendants were wonderful!"
Cons: "A bottle of water cost $3! Come on man :-/"
Pros: "It's cheap. The crew is polite and a little bit silly (in a good way)."
Cons: "Our plane was delayed for over four hours while they inspected it for bird strike damage before finally being cancelled. No hotel accommodations were made. Under duress a $21 meal accommodation was made for the three of us, which covered maybe half of one airport meal."
Cons: "Flight was delayed 2 hours. No drinks offered on flight. Have to pay for carry on. Upon arrival, could not exit aircraft for half hour because gate was busy"
Cons: "insolent, incompetent woman at baggage checkin"
Pros: "Absolutely nothing the flight was cancelled after being delayed 3 times. No hotel/food voucher. And the customer service was terrible. Attitudes everywhere."
Cons: "Everything. Never ever ever again. Worst airline Ive never flown with."
Pros: "Flight crew"
Cons: "Couldn't renew 9$ program due to their tech problems. No live person to help ! Cost me $200 more for bags, flight and seat. Couldn't upgrade seat- handicapped and it made the trip miserable! The sears DONT RECLINE! Like riding a chocolate bus for 5 hours but worse!"
Pros: "Boarding was quick, flight crew was nice, airplane was new, and we landed early! (despite taking off late)"
Cons: "Absolutely zero accommodations, they even charge for water. And you're pretty tightly packed in there. But since it was a short flight, these things were acceptable. You also get what you pay for. My flight was very reasonable"
Pros: "The price was great, and I am ok with having to purchase baggage and other stuff in advance, though charging $50 for a carry-on is a bit excessive. I would definitely consider using them again for very short flights (2 hours or less). Staff on the red eye was kinda cranky, but the return flight staff was friendly. Departure and Arrivals were right on for both flights and the pilot made sure to warn us of turbulence in advance."
Cons: "While I understand the concept of the "ala carte" method of traveling, it really was not clear that none of the seats actually recline at all! I will NEVER use Spirit for a "red eye" flight ever again (or any flight over 3 hours)! The amount of money saved wasn't worth what I have ended up spending in chiropractic care afterwards from having my back seize up on me from the uncomfortableness of those seats and trying to sleep sitting straight up! We decided to upgrade to an exit row for the flight home just to have some extra leg room, but still with no reclining of seats (the only 4 seats that recline were already taken)..... the comfort level was not there at all, other than at least our knees weren't bumping against the seat in front of us, like on the red-eye."
Pros: "Arrived at my destination."
Cons: "Flight landed 30 minutes late and then we were delayed another hour with no explanation after being told it'd be only 10 minutes after the last person got off the plane. Unfriendly not even dating to border on polite."
Pros: "It was supposed to be cheap, it wasn't."
Cons: "We flew Spirit airlines for the cheap fare, only to find out that you charge for absolutely everything. We ended up paying hundreds more. This was not clear before we purchased our tickets. We all felt this was misleading, we feel completely ripped off. I will never fly with your airline again, and everyone else that we told about this will also never fly with your airline again. THIS. IS. FRAUD!"