Luggage policy, helpful ground and air crew. Price.
IST stoppover, damaged luggages.
To be honest nothing really.
Quality of service and quality of plane. Seems most of the flight attendants could care less about the flight passengers.
Entertainment, and the plane which felt really new and comfy.
Food was a bit boring (because it was such a short flight, I suppose)
One of my fave airlines now Great seats, services, staff Turkish coffee in the air!
they keep the cabin a bit too hot, need to ask them all the time to make it colder
Reassigned seat due to equipment change resulted in seating in row 51 vs. reserved row 20
efficient service. timely departures/ arrivals
The flight took off 2 hours late they must have known it was going to be that late, yet they lied saying that it was on time, forcing you to come to the airport early, then when you get to the airport they did the - oh its going to be 20 minutes late, no 40, no 1.5 hours late, heck it will be 2 hours late etc. Micro-tight seat pitch - I could barely sit in the seats.
Staff were amazingly helpful n friendly. Food was yummy.
between lunch and supper snack one isle had only one water serving and my isle had none. So for 6 hours we had no water serving. This is why I gave crew rating OK only. Also the supper pizza snack was horrible. By comparison, United gives full drink cans so they last longer. I suggest Lufthansa also should serve full drink cans in long flights.
Boston Logan International (BOS) United States
Riyadh King Khaled Intl (RUH) Saudi Arabia
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