BOS - ALS

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Boston (BOS)
Alamosa
Tue 12/1
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Top airline flying Boston Logan Intl to Alamosa

Scores according to KAYAK customer reviews

7.0
United Airlines
Overall score based on 67,770 reviews
7.4
Boarding
6.9
Comfort
7.7
Crew
6.5
Entertainment
6.4
Food
Airline reviews

Pros: "The crew and the entertainment were excellent."
Cons: "The seating area is very tight and the aisles were extremely narrow."

Cons: "Serving something substantial to eat would be nice."

Pros: "The flight was smooth and the crew was nice."
Cons: "Everything was good."

Pros: "Salmon and rice."
Cons: "Tvs not working and staff pretending as if they would fix it but actually the problem been going for a while with that airplane. The pizza should not only be a vegetarian one ."

Pros: "Everything went smoothly. Only a couple delays."
Cons: "The ease of travel."

Cons: "The food was terrible."

Pros: "Full flight, we got on smoothly and took off on time. The plane was clean and the pilots during abbouncekents were easy to understand and funny."
Cons: "I had to wait over 1.5 hours to use the bathroom because of the food and drink carts. The flight attendant would not let me use first clsss and told me I had to wait. That was way to long to make someone wait."

Pros: "Typical intercontinental flight in coach. Plenty of movies to watch, bin space and comfortable enough seats."
Cons: "I have a severe food allergy and despite requesting and confirming my special meal multiple times I was only offered a banana for the entire trip."

Cons: "Honestly, I am not a big fan of United right now and their airline policies. The flight was delayed for a hour. But at least I wasn't dragged off the plane or stuck in 95 degree weather for 5 hours."

Cons: "The bathrooms were dirty out of toilet paper. The food was mediocre at best. The delight wasn't delayed hours and no one informed us about the status at any point in time. Overall I did not like airchina and I would not choose them again if"

Pros: "Nothing at all"
Cons: "How they wouldn't even hand out a cup of water to anyone....."

Pros: ".."
Cons: "Flights was delayed and connection was unable to be made. My younger brother is now im limbo in newark nj and is not getting much help at all. Very dissapointed in united. He may have to spend the night in the airport they said. Smh"

Pros: "Nothing"
Cons: "Our plane departed on time, 6:05 AM. About 6:40 A E turned back towards Boston. There was a problem with the wing. It got repaired. We deplaned. And waited. And waited. Then we needed fuel to be removed. And we waited. And waited. Then we got back on board, got to the runway, and the RIGHT ENGINE didn't start. So they tried to repair it, couldn't (didn't want to fly on that old, broken plane anyway at this point), and we had our flight canceled. All told, I spent 10+ hours at Logan Airport. It was an absolute disaster."

Pros: "nothing"
Cons: "they have the worst customer service."

Pros: "delayed"

Cons: "Our flight home we couldn't land in Chicago due to storms and diverted to Madison. Sat on Tarmac 2 hours and some passengers from Madison allowed to end journey there. We had to wait for that approval and again had to wait for their luggage to be removed from the plane. My opinion is let them disembark but not the luggage. It was too long to be in that plane"

Pros: "It was a comfy plane ride."
Cons: "I liked everything."

Pros: "Crew was helpful, professional & kind."
Cons: "Flight was delayed due to air traffic control issues so I only had 40 min layover to get to my next gate. Also when we arrived we were on the ground for a long time before we could pull up to gate to unload. I have a 3 yr old & 5 yr old & had to run to make it. We made it but luggage didn't. My first luggage was delivered quickly, the 2nd luggage arrived 3 days after we arrived home."

Pros: "refund"
Cons: "Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines."

Cons: "Unreliable wifi."

Pros: "Crew friendliness"
Cons: "Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking."

Pros: "Boarding was consistent and timely"
Cons: "Older, worn interior, especially if seats are pushed back"

Pros: "Getting off the plane"
Cons: "Bathrooms weren't working, huge lines in aisle, lackluster service. Overhead bins were full by Group 3. late takeoff."

Pros: "Did get last seat in business class!"
Cons: "The seat assigned online not valid because of change of equipment. Did result in upgrade to business. Very happy outcome."

Pros: "Broading was seamless"

Pros: "Very satisfied."

Pros: "I liked how the flight attendants treat people in this flight. Thank you all."
Cons: "I didn't like how long the flight was, but that is not up to anyone to decide. I liked my stayed in the airplane."

Pros: "Crew was very nice."
Cons: "Plane aisle was a tight squeeze with carry on bag plus seats were very close together, and I'm a small person at 5'1". Otherwise flight was good."

Pros: "Instead of a 4 hour layover in Denver, I was easily able to get on an earlier flight to slc thank you to such a wonderful front desk agent. Even the crew members on board were so pleasant you could tell they truly enjoy their job and want to make for an enjoyable flight. Thank you United!! Will be flying with you again!!"

Pros: "Old plane, no plugs, no in flight movie, didn't even offer complimentary snacks. Had to pay $10 for a snack box on a 6 hr flight. Completety unacceptable that on such a long trip, they offered no complimentary food, no movie, and although they offered "entertainment" on personal devices, you needed to download the united app to watch on your personal device. But wait, NO PLUGS??. So basically your phone / ipad battery will die 1/2 way through the flight and then you will have no way to use your phone after you arrive at your destination. Way to go united. Your corp execs should be ashamed for making you the worst airline with the highest prices."

Cons: "United has stripped away every element of customer service. We had to tag our own checked luggage. They were unable to even try to seat me together with my toddler child who was seated alone. (Age 3). We scanned our own boarding passes to board. As I boarded with bags and 2 children, 4 flight attendants stood watching and said "make sure you don't hit anyone with your purse as you walk down the aisle". No one offered the slightest help. The flight attendant would not take my trash because she said a diaper had to be disposed of in the restroom. (We were not allowed to stand bc of turbulence.) When I played white noise to soothe my crying lap child, the flight attendant told me I would have to use headphones (which is impossible on an infant.) I won't fly United again."

Cons: "all the televisions were going on and off, on and off, doing this thing that said "searching" and they would go black, and then turn on again in a sequence that I can only describe as a blinking Christmas light pattern all over the plane. It gave me a huge migraine, and the woman next to me covered here TV with a scarf that barely blocked out the light in her face. It was extremely distracting and I couldn't even nap."

Pros: "Flight from hell!! Delayed originally for one hour, then two hours air traffic control issues, then delayed three more hours due to engine trouble because of poor quality maintenance on the aircraft. Flight crew just went through the motions like automatons. What little food choices were available were terrible. Absolutely no leg room on flight. Should have used a bigger plane for a non stop transcontinental flight. I will NEVER fly United Airlines again!!!!"

Pros: "The United personnel were amazing after I openly expressed why I'd hoped to get the ticket money; a friend is losing her battle to cancer and I will need to be in Boston this winter for her celebration of life. They were kind, real, comforting and wished they could have accommodated me to help fund this sad journey."

Pros: "I liked it was steady and smooth for the most part. Good service and entertainment."
Cons: "On the way back, last 20 minutes made me feel nauseous and the return flight also didn't have T.V."

Pros: "Getting home"
Cons: "4 hours in line to get my tickets changed 6 hours on hold to talk to a rep No available flights for 4 days when canceled due to weather Very disorganized staff in Boston no one knew where to go"

Cons: "Crew member that was boarding us promised my bag was on the plane but, it wasn't so it got lost."

Pros: "Arrived early. Friendly crews. :)"

Cons: "I'm used to quality service from JetBlue and Virgin America, so this was awful. Nothing was free--not even peanuts! I got a tiny cup of coca-cola for free and that was about it. The staff was curt and not very friendly, the flight was long and uncomfortable, and there was absolutely no on-board entertainment. For a $300 flight that normally costs $150 with other airlines, I don't know what I'm paying for."

Pros: "4 hours delay???? Are you serious? Compensate my time and all I lost"

Pros: "Very unforgettable flight and very late on all flights. 4 out of 4 flights late!"

Pros: "Initial flight was awesome and on time."
Cons: "N/A"

Pros: "The flight attendants were friendly"
Cons: "The tvs in the head rest pretty much did what they wanted"

Cons: "Very rocky flight."

Cons: "late leaving and almost missed connection"

Cons: "I suppose you are fully aware of what you are doing to passengers with the absolute packing in of the seats to maximize profits, the sub-standard "food" service, and the lackluster entertainment offerings...But thank you for the chance to spell it out for you. It could not have been a less comfortable, less enjoyable experience. Won't be flying United anytime soon. Feel free to use my first name when you post this review ;)"

Pros: "The crew was very polite, and friendly. The plane was new, clean, and mostly comfortable"
Cons: "I couldn't get wifi to work, and I do not like how the fees for wifi are deeply hidden. I prefer direct honesty when it comes to fees. It seemed that the cooling system was not working, and things got a bit stuffy."

Pros: "Entertainment"

Pros: "The crew was professional and efficient"
Cons: "Smallest plane I've ever flown on. Uncomfortable to the point of pain."

Read more about United Airlines

Book cheap flights from Boston Logan Intl to Alamosa

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