Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
-
3.2
Customer Service Representative was Not Helpful
Cons: Abrupt manner of Customer Service Rep when turning in the car; not friendly at all. I left my wallet in the small airport and he didn't bother to call me that evening - even though he had all my contact information, and on a more personal note he knew exactly who I was because he knows my husband; Alamosa is a small town, everyone knows everyone. As a result, I didn't realize I didn't have the wallet until I was 2 hours out of town the next morning, driving to another state. I had to turn around and go back to Alamosa with three dogs in the car, adding a significant amount of time to my trip and discomfort to my animals. It may sound like a small matter, but the fact was that he could have very well made an effort to be human and try to get my wallet back to me - I would have gone to pick it up if I had known I'd left it, and I would have met him someplace else if that was necessary. His complete disregard of my situation was uncalled for and very unprofessional; a little bit of kindness goes a long way in this world, but apparently that's not important to Anthony at the Alamosa Hertz office.
review from
-
8.0
Pros: I returned the car to Alamosa and received prompt and courteous service while there.
review from
-
8.8
Pros: I cannot complete my experience: The car had a scratch on the rear bumper during my rental (presumably done while I was parked). The agent took my information, and i've yet to receive closure on this matter.
review from
