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Pros: "great crew"
Cons: "better breakfast or snack before arrival"

Pros: "Crew was very attentive. Plane was clean."
Cons: "Bigger water bottles?"

Pros: "Cabin crew were very helpful and polite."
Cons: "Food lacked flavor."

Cons: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."

Pros: "Nothing to complaint. Excellent airline nowadays"

Pros: "The food the service and the staff"

Pros: "The food the service and flight was great"

Pros: "Comfortable and great crew"

Pros: "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
Cons: "in-flight Wifi is not working"

Pros: "It was very good no prO lens at all:)"

Pros: "Staff and service good"
Cons: "777-300 plane business class very old and tired"

Pros: "Premium economy is more worth that the price"

Pros: "I have flied to and from Japan many times with many different airlines. This flight was my favorite."

Pros: "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
Cons: "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"

Pros: "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
Cons: "Economy meal is not that great. Boarding should be by zone or by seat number."

Pros: "Was spacious due to flight being in the middle of the week and tasty food."
Cons: "Wish there were food. Was hungry after long flight."

Pros: "I love everything from JAL"
Cons: "none"

Pros: "Excellent food. Lots of food, drinks. Comfortable plane."

Pros: "Flight was half full so was able to take aisle seat."
Cons: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."

Pros: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Cons: "The flights were everything I expected and more."

Pros: "The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent."

Pros: "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
Cons: "The movies were not the first run ones."

Pros: "What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies."

Pros: "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
Cons: "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."

Pros: "I was accompanying my 92 year old mkm, flight attendants were so helpful in every way."
Cons: "Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone."

Pros: "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"

Cons: "Leg room"

Pros: "Flight crew was very professional and courteous. The food was excellent! It was like eating at an awesome Japanese restaurant! There were toothbrush kits w/small tubes of toothpaste in the bathrooms, which was a nice touch. Bathrooms were very clean. Entertainment was very good and had many choices. Would love to fly them again any chance I get! Probably the best flight experience I've ever had."

Pros: "The food, the movies and games were really great. There should be more games, though."
Cons: "Having to sit in the window seat, it was a hassle to pass by the 2 passengers sitting next to me to use the bathroom. Also, the announcements made in the plane through the speakers weren't very clear. It was hard to understand what the announcers were saying."

Pros: "cost performance"
Cons: "non-flat seat"

Pros: "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."

Pros: "Good service and selection of movies.Boarding is orderly. Crew very courteous. . We have been flying JAL for a few times and never regret"
Cons: "Boeing 777 is not as attractive as the new 787.e.g. Ambient lighting, cabin noise control etc., are far more superior in the 787"

Pros: "The seat have enough legs room,I'm 181cm usually feel uncomfortable when I take airplane to somewhere, however Japan Airline offer really good service and comfortable seat."

Pros: "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
Cons: "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"

Pros: "Finally arriving"
Cons: "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."

Pros: "We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good."
Cons: "Not a darn thing...."

Pros: "I loved the crew, for the most part the food, and the large screen to."
Cons: "The bed was uncomfortable, in that the arm rests disappear when you lay flat the bed. A petty thing since at least it was business class, but without taking pillows from empty seats it was uncomfortable when lying on one's side and nowhere to put arms."

Pros: "Great service. Great seat."

Pros: "Service was excellent - Flight attendants were friendly and professional."
Cons: "N/A"

Cons: "I ordered Hindu vegeterian meal while coming to Chicago on phone with Japan Airline I got Asian veg food"

Cons: "nothing"

Pros: "We had a 4 hour delay due to maintenance, so many of us missed connecting flights in Tokyo. But the airline put us up in a hotel and gave us meals, so I had a nice bonus day to see the city. The flight itself was very pleasant, with the cleanest bathrooms I've ever seen on a long flight and plenty of food and drink."

Pros: "Comfortable flight, friendly staff."

Pros: "Very polite and fast service, international Languages"
Cons: "Food was a bit boring and bland, but since it was only from Seoul to Tokyo, it was okay. But I was hoping for Japanese food instead of that Egg dish, the entertainment system needs to be updated since the touch screens had a delay of about 10-15 seconds or didn't even function at all."

Pros: "Courteous and pleasant flight attendants...exceptional service."
Cons: "Couldn't book preferred aisle seat...assigned a center seat. Not adequate leg room."

Pros: "Plane service was good, comfortable, punctual and ahead of schedule"
Cons: "Food was ok,"

Pros: "Everything was excellent. I always trust JAL to give me a comfortable flight. Food and drinks were given out very often and the attendants were very kind. I kept myself entertained with the in-flight movies for most of the trip, they have quite a library to choose from. Thank you for making my long trip easy!"

Pros: "Love the service and people"

Cons: "Never book with flight network"

"Getting off"

Pros: "Crew very polite and friendly"
Cons: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."

Pros: "The crew was excellent, respectful and helpful."
Cons: "Boarding by bus is poor"

Pros: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Cons: "the food is disgusting"

Pros: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Cons: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."

Pros: "Cabin crew was amazing!"
Cons: "Food was mediocre and we've had better on Singapore Airlines before."

Pros: "The crew was very helpful and courteous."
Cons: "The flight was delayed and I decreased my time in Singapore"

Pros: "Arrived on time."
Cons: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."

Pros: "Cabin crew were great"
Cons: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."

Pros: "Seats were good"
Cons: "Food could have been better"

Pros: "Everything, perfect flight"

Pros: "Better flight as bigger craft and no neighbours in my row so I got some sleep."

Pros: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Cons: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"

Pros: "Food was good"
Cons: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"

Pros: "Boarding. Timely departure"
Cons: "Entertainment selection."

Pros: "More space then previous flights. Attendants very pleasant and helpful."
Cons: "Ran out of the food choices by the time they reached me. Had to make do with what was left."

Cons: "We ask for wheelchair help from Perth to brooome but it was not provided ."

Pros: "Couldn't find a problem"
Cons: "Nothing"

Pros: "excellent - comfy plane, great service, excellent stuff."

Pros: "They treated you like you were important and really took care of my every need"
Cons: "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"

Pros: "Food, service"

Pros: "Brand new aircraft, excellent service and food"
Cons: "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."

Pros: "Great service."
Cons: "Disinfectant smell."

Pros: "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
Cons: "20 mins late boarding meant plane left 35 mins late although still arrived on time."

Pros: "Staff, food and emenities great for economy class"
Cons: "Inflight entertainment wasn't as extensive as in previous years."

Pros: "The crew on this flight we amazing had a great flight Thank You"

Pros: "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
Cons: "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"

Pros: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Cons: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."

Pros: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"

Pros: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"

Pros: "the flight schedule are very good"

Pros: "The attendants are pleasant to the eye, thats about it."
Cons: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"

Pros: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Cons: "Nothing"

Pros: "Crew was overall friendly"
Cons: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"

Pros: "The service, seats, food, drinks and bed!"

Pros: "The service and fast flight"
Cons: "N/A"

Pros: "Good reliable SQ service"
Cons: "I got the seat with communications box on the floor under the seat in front... no foot room :-("

Cons: "Old plane. Old in flight entertainment."

Pros: "Personal TV"

Pros: "Very helpful and polite staff"
Cons: "Old B777-200 with small personal screen. And they don't have pillows on board."

Pros: "The food was ok. It didn't set my heart on fire, but I did finish it."
Cons: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."

Pros: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Cons: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."

Pros: "Overall very good."
Cons: "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."

Pros: "Great food, friendly staff, on time... what else do you need?"

Pros: "It was a standard flight"
Cons: "did not have my meal preference even though it was on the menu and being offered to others. Screen did not work to watch shows/movies. It was an outdated plane"

Pros: "Movie selection, very helpful crew and good quality food."
Cons: "Nothing!"

Pros: "Everything"

Pros: "Thanks once again for a comfortable flight homs"

Pros: "Extremely polite flight crew"
Cons: "-The food was pretty bad -Not much leg room"

Pros: "If youre searching for airlines with best timing no delay and great service, book your flight with singapore airlines without any hesitation"

Pros: "The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors"
Cons: "Could not fault anything"

Pros: "I like how everything went to be honest. No complaints :)"
Cons: "I enjoyed it all :)"

Pros: "Great entertainment"
Cons: "Overall great"

Pros: "The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay."
Cons: "Nothing. The flight was efficiently run and seats comfortable."

Cons: "Generally ok for econ"

Cons: "We got off an hour and a half late as there was an audio technical problem."

Pros: "Best inflight experience on economy!"

Pros: "Very friendly flight attendants"

Pros: "So good! Food was excellent, entertainment system is fantastic! All good here!"
Cons: "There wasn’t a thing I disliked"

Pros: "The option to gate check strollers for easy access with a toddler"
Cons: "The stroller wasn't delivered to the gate by Air New Zealand"

Cons: "Was not informed a return flight listing required Was not informed $260 baggage fees"

Pros: "Solid friendly n professional flight crew."
Cons: "When checking in we asked about an exit row seat. The NZ official claimed the flight was full n nothing available. Once on the 2/3 full plane, 9 of the 12 exit row seats were empty. Bottom line was she was lazy and unprofessional in simply Lieing."

Pros: "Crew were lovely."
Cons: "Had a lot of hassle adding baggage to this leg of my trip on booking. At check in i was asked to pay $130 for baggage, which was no surprise. Luckily Air New Zealand ground staff sorted it out and I did not have to pay. I will book direct with the airlines next time."

Cons: "We were late arriving, the cabin crew although they were pleasant, didn’t do enough to allow the passengers to get off first, for the connecting flight. Malaysian airlines stayed in the runway, fixing an engine and the pilot said they were delaying the plane, driving in for passengers to disembark. After being told by cabin crew that a number of us were late for connecting flight, that they were going to wait for us, they didn’t and we were told we had missed the flight. We were kindly put on the next flight which wasn’t until five hours later. Unrealistic scheduling causes is to miss our flight and had us sitting at the airport for four hours, making it an unnecessarily long day. Not impressed."

Pros: "Clean modern plane, on-time, nice Regional lounge"

Pros: "Ditto to the above!!!"
Cons: "The on ground experience in Los Angeles was horrible (not Air New Zealand's fault). Made our plane (a scheduled flight?) park well over a mile from the terminals and bus passengers into customs. LA Customs is always a hassle, way too long of lines and agents with an attitude. One custom officer (the final check through) was great, the rest were grouches."

Pros: "Not much"
Cons: "My flight was moved up three hours and we were not notified. Two others we were traveling with were. Some people received meals and drinks and the flight attendants had a list of which seats. Apparently we weren't entitled to any. We were not treated the same as the others next to us. It was not an option. Perhaps only Australians were entitled."

Pros: "It was operated by air New Zealand so the service was top notch once I was able to resolve all other issues boarding."
Cons: "We had a flight bought on virgin Australia and operated with air New Zealand. The air New Zealand part was all great plane boarding etc, the horrible part is that we bought baggage allowances with virgin and they never transferred the information to air New Zealand. So there I am from the USA in a foreign country boarding a flight being asked to pay 500 nz dollars for a few kilos when I had already paid for it. Having to produce emails and payment information on something I had done months in advance. Overall I won’t recommend virgin next time I’d book directly with air New Zealand"

Pros: "Meal was excellent"
Cons: "Would have liked a blanket, it was a bit cold."

Pros: "I liked that it got me from point a to point b. I had to pay extra to watch movies, no meal on an international flight (tbh I'm not sure what I ticketed and didn't tick while booking, but I mean it was nz to aus, come on)."
Cons: "Not getting my luggage across the ditch, paying for movies as an extra, no meal."

Pros: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Cons: "Not enough time booked by kayak between an international arrival and domestic departure"

Pros: "The check-in process was extremely simple and easy. The staff were very friendly and happy to help. They didn't make a huge deal out of small problems, as so many seem to like doing."

Pros: "The fact that every possible thing was tajen 8nto account to connect us from our late arrival intetnational flight. Great team"

Pros: "a) My vegetarian meal the I specially requested. b) The customer service on the phone, before my trip in California and the customer service of the flight attendants on the two flights of my trip. c) The blanket and pillow every passenger was offered on the long-haul flight from San Francisco to Auckland. d) The pilot or pilots handled the small amount turbulence we on the plane felt well so I did not feel uneasy at those times."
Cons: "For an economy class series of trips, I have nothing bad to report."

Pros: "Overall service, food quality vs US airlines, selection and ease of use of entertainment system."
Cons: "I purchased a $50 select economy upgrade which should have included priority boarding but it did not. That’s on the airline though, not Kayak. The airline also did not reply to an enquirer submitted weeks before the flight. Seat leg space was restricted more than average due to large black blocks in addition to the metal seat frames. Maybe that’s due to the enhanced entertainment and power outlets so can’t say it’s a complete negative."

Cons: "Boarding is an issue. Please have more staff in the early stages of boarding to make sure people go to the correct lines . It's not immediately obvious and leads to frustration . I wasn't too bothered as I worked it out quickly but I could hear many others expressing their frustration around me . I was disappointed in the movie selection. I wanted more new release movies to choose from . Cabin crew friendly and polite . Love the wine ! Put up with being cramped .. would love more leg room but overall very happy ! Thank You everyone involved !"

Pros: "I thought our male flight attendant was not only slow to offer water, pick up trash, or respond to attendant calls, but he was also rude about it, making excuses when asked about the delays instead of simply apologizing and making sure to do better the next time. Also, the calzone breakfast was pretty bad. But other than that, the flight to LAX was ok. The entertainment system, as usual, was excellent, and we had room enough to stretch out during the long flight."
Cons: "I thought our male flight attendant was not only slow to offer water, pick up trash, or respond to attendant calls, but he was also rude about it, making excuses when asked about the delays instead of simply apologizing and making sure to do better the next time. Also, the calzone breakfast was pretty bad. But other than that, the flight to LAX was ok."

Pros: "- Not a full flight, so empty seat next to me - Great in-flight entertainment - Great staff service"

Pros: "Crew was professional and very friendly, food was excellent, entertainment choices were fantastic. The seats were even comfortable and we were in coach!"
Cons: "Nothing, everything exceeded expectations."

Pros: "Customer service and Food was excellent!"

Pros: "Everything FA even got our bags out while taxiing into gate"
Cons: "Nothing"

Pros: "Really quite comfortable seat and space wise Good to see entertainment still in the back seat"

Pros: "We upgraded to premium economy, and Tony was very attentive and took great care of us!"

Pros: "The business class on Air New Zealand is the space and comfort level all airlines should have in all classes of seating. I could comfortably fly to Europe from California in business class on this airline."

Pros: "Everything"
Cons: "Nothing"

Pros: "Good IFE"
Cons: "No enforcement of carry on - therefore no bin space"

Pros: "Fr]iendlyt, efficient flight attendants"

Pros: "Nothing in particular--it was a short flight. I did appreciate that the crew went ahead and turned on the entertainment system even though it was a short transit time (we were on a plane meant for trans-Pacific travel--only reason it was available in the first place)."
Cons: "No complaints here."

Pros: "Fantastic crew!"

Pros: "I enjoyed the entertainment and two of the fight attendants were nice."
Cons: "I didn't care for the family that was surrounding us from all angles; they were constantly in and out of their seats visiting one another while pulling, kicking, and opening and closing the tray tables over and over again. I didn't care for one of the unpleasant flight attendants as well."

Pros: "Plenty of movies. Tight legroom and harder to get into seats with pillows, headsets and blankets on seats and the plastic bags make them slip everywhere.. Maybe pass them out after everyone had boarded."
Cons: "See above. Plus it was a rough turbulent flight."

Pros: "Some of the crew were excellent service wise"
Cons: "Some of the crew were less than what I would expect service wise"

Pros: "Very Innovative. Love the Premium Economy seats. And unlike many other airlines that do Premium Economy the food is not just economy food. It is far better and as good as anything you get in Business."

Pros: "Lost our baggage twice!"

Cons: "The seat was not all that comfortable and being at the front of the section meant I couldn't stretch much. The breakfast was OK - nothing special"

Pros: "The best ever business class check in and superior lounge and breakfast."

Pros: "Nothing"
Cons: "The seats were extremely narrow. The stewards were un-attending The LA airport area was the pits, there are no one to help with your bags. I had my husband in a wheelchair and there was no one to help me with our bags! The security at LAX was joking and laughing amongst themselves and did not even look at us when they let us back into LA. We landed way far away from the building and I had to take my husband in a wheel chair and my hand luggage into a buss before we got into a building and we were the last ones to arrive, Vicky"

Cons: "Traveled as a family of 6 but our special meal requests--confirmed by phone prior to outbound journey--were not available, making the long journey very difficult. They crew tried to help and said they would follow up."

Pros: "the movie selection"

Pros: "Service etc etc absolutely fine"
Cons: "Handling at Melbourne Tullamarine was poor. The plane landed on time but was sent to the wrong dock and that caused a lot of time wastage. This seems to happen in Australian airports more than anywhere else."

"It was bad experience i has booking on business class Bombay to doha but they changed airline equipment and had to fly on couch. They promised to get me voucher at get but no voucher or any email Please call me to resolve this problem. Shilu patel 281 948 1724"

Pros: "Crew and food"

Cons: "The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!"

Pros: "Everything"
Cons: "Nothing"

Cons: "Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience."

Pros: "In-flight entertainment choices."
Cons: "It was a long flight, frequent offers of snacks and drinks would’ve been great."

Cons: "The lounge, they use the club lounge in Boston which was so so. Could we have use the one world BA lounge instead?"

Pros: "Seat was comfortable."
Cons: "transit timing was a bit hectic."

Pros: "Crew were so good"
Cons: "Everything is good"

Pros: "flight attendants were not friendly enough."
Cons: "both flight from Bos-Doha, Doha-Hanoi was delayed"

Pros: "Everything"
Cons: "It could be better if they serve food from Doha to Islamabad."

Pros: "Seats are very comfortable, easy boarding, good crew"
Cons: "Food - I wish you have healthy options"

Pros: "The crew, the seat and catering"

Cons: "Qatar airways claims to have inflight wifi. But it is not true because it did not work in either of my flights. Food could have been better."

Cons: "the area I sat in smelled weird even though the crew helped spray a solution it didn’t help the smell .. Vegetarian meal is not good"

Pros: "The crew, especially Martin and Imen, were fabulous!"

Pros: "Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!"

Pros: "Crew and their promptness to assist"
Cons: "Vegetarian food - portion is too little. This has been the third time with Qatar and the food portion are too little."

Cons: "The changed the time of flight had to wait airport for 5 hrs"

Pros: "The plane was virtually empty and the service was good."
Cons: "The plane from Doha to Dar was infinitely less nice than the plane from New York to Doha. It was borderline offensively unequal."

Pros: "In my departure flight, there were many empty seats and the crew let us move to another seat to lay down and sleep. Also the food was very good and there was a great selection of movies."

Pros: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."

Cons: "N/A"

Pros: "very nice crew please have good dessert"

Pros: "inflight and qatar airport crews were accomodating eventhough there were backlogs due to delays caused by snow storm."
Cons: "The Ground crews in boston airport were not accomodating."

Pros: "Everything"

Pros: "The seats were very comfortable and there was more room for our legs than most airline provide. The entire staff as well as the pilot certainly know what the term “service” means!"

Cons: "The website is not easy to navigate."

Pros: "Loved the food and entertainment."
Cons: "Not enough leg room and space between the chair in front."

Cons: "."

Pros: "Excellent service"

Pros: "Lovely flight, start to finish. Attentive staff (but not too much so) and seats were comfortable, even in economy. Smooth front and back end to travels as well."
Cons: "Movie selection could have been better."

Cons: "my flight from Boston to Doha was deleyed and Qatar Airways have no arrangements for the passengers at the airport, I spent more then 15 hours in the transit on those chairs, there was no help provided by the airline"

Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."

Pros: "good service, good food"
Cons: "staff could be more cheerful towards travellers"

Pros: "The flight attendents were chilled. Very friendly and accommodating."
Cons: "The food is much tastier in business class. Used to be better in economy, but that has changed."

Cons: "My 17 yr old son is stranded in Doha because Qatar cancelled his connection to Nairobi which is unprofessional and terribly worrisome . I, his mother, am in Greece with no way ofhelping him get to Kenya. Qatar offers no restitution and no help . The worst situation right now!"

Pros: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Cons: "I could not check myself online! so i could not select the best seat."

Pros: "Staffs were helpful!"
Cons: "Food portion can be improved."

Pros: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."

Pros: "Comfort and cleanliness."

Pros: "Service offered by crew, arranged veg food when found not listed. Boston to Doha veg food loading needs improvement."
Cons: "Wait time at Doha for next flight."

Cons: "They arbitrarily switched the flight one hour ahead of schedule, with no notice so half the passengers ended up missing it."

Pros: "Crew, food."
Cons: "Lack of communication. Flight was two hours late from Boston to Doha. Not once were we told about the length of delay or what we need to do about connecting flights. And toilets were very smelly right from the start as it seemed that itinerary has seeped into the floor over time. And there were only two items as a main course and one of them in very small quantity. I was told that too many veg main courses were loaded by mistake and very few non veg."

Pros: "Flawless boarding, service, food."
Cons: "We arrived 2 hours and 40 minutes late due to technical issues with the aeroplane. We were kept informed and we arrived safely, so this is a nibir complaint."

Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"

Pros: "I like that the air stewards bring you water and drinks throughout and don't judge you for being too thirsty. I like that they respect that it is a night flight and serve the meal quickly so it can be dark for the whole flight and you can sleep as much as you can. I like how efficient the layover is in Doha - only 40mins!"
Cons: "I don't like when they don't ask the person in front to move their chair up for the meal and the passengers have to ask each other. I don't like that they can't tell you the gate of your connecting flight and how long it will take to get you there - including if you will need to take a bus and the train. I think this could reduce a lot of anxiety. If they could do this, it would also be helpful to let people who have a connecting flight that is boarding in the next 30 mins off the plane first. This would save pushing and shoving in the aisles... and would also reduce anxiety about booking a flight with such a short layover."

Cons: "Ran out of meal options in both flights"

Pros: "Food, service, staff at the counter"
Cons: "Cant think of any"

Pros: "The flight was good. But daily they are delayed and the passengers had to miss the connecting flight."

Cons: "I am an Emirates skywards member and I was placed in the middle seat when my preference on Emirates and Kayak is an aisle seat. After boarding it was explained to me that I couldn’t move to an aisle seat even though more than one seat was available. I asked to pay or to use miles I have accrued."

Pros: "Overall good experience, could have been better if we had got seats of our choice."
Cons: "If we could have got seats of our choice."

Pros: "It was comfortable flight and most importantly, our family was finally seated together in our last flight EK 420. The crew were attentive to us."
Cons: "The entertainment shows could be better as it was limited"

Pros: "The Seats are very Comfortable"

Pros: "The boarding was fast and efficiently carried out, considering there were hundreds of passengers"
Cons: "The fact that we were delayed for a variety of reasons and sat in the plane for 2 hours before taking off. That was difficult for everyone."

Pros: "The food was very good, the seat was comfortable, the entertainment was great."
Cons: "Water could have been offered more frequently. I got a bit dehydrated."

Pros: "Best economy airline experience I’ve had in years"
Cons: "If they could have offered neck rubs (jokingly)"

Pros: "First time we flew on business on international (we upgraded)."

Pros: "Staff helpful and courteous under difficult conditions."
Cons: "People were allowed wheel chairs without a doctor'snote. 59 wheel chairs passengers is ridiculous. Make it a requirement wheel chair assistance required a doctor's note. And check hand luggage weight. Many bags excceeded the limit."

Pros: "The crew were nice"
Cons: "Terrible food Outdated entertainment"

Pros: "The pre-boarding, courtesy extended, everything was good. No complaints."
Cons: "The long hop because of my age"

Cons: "The airline’s insistence on keeping a passenger limited to only one carry on bag and then weighing to make sure that each carry on item was only 7 kilos was just plain ridiculous."

Cons: "The seat was uncomfortable because it did not convert into a completely horizontal bed. The small incline meant that I could not get comfortable and could not sleep. The screens remain on even when passengers go to sleep, making it very bright in the cabin. It would be good if staff could walk through and turn them off manually."

Pros: "Professionalism of flight crew. Movie & entertainment selection. Overall cleanliness of aircraft."
Cons: "Ground crew was not well organized. Lacked attention and professionalism. Bad way to start a flight."

Cons: "I specifically booked my flight with emirates as I prefer their service,food,staff,seating and entertainment and was instead told once I arrived at Auckland airport that we were instead flying with qantas . Not impressed that we received no email or contact to inform us of this beforehand . The service itself from qantas was not bad but again some sort of notice would have been nice ."

Pros: "Really exceptional service! Very impressed!"

Pros: "Arriving at Perth is always a hassle with delayed baggage unloading. Can Emirates engage their own staff to expedite this activity. The Perth baggage handlers are too slow, particularly when on penalty rates on Sundays."

Cons: "Request to allot passage seat on 30th Nov"

Cons: "Food"

Pros: "I recently booked a flight on Qatar first, to Ko Samui, Thailand. When I got on the plane, I asked the flight attendant to please be careful when he pushed the cart down the aisle because the last time I flew, the flight attendant smashed the cart into my elbow and drew blood. The flight attendant laughed at me, so I told him, calmly, that if it happened again, I would sue the airline. He didn't like that, and so for the next ten minutes he sent three different flight attendants over to ask me crazy questions like, "Do you have anything you would like to tell us?" I have no idea what this was about. Eventually, I was told to get off the plane, which ended up costing me over $1,500 in transportation, hotel, and new flight (on Emirates) fees. It was and still is a nightmare because my vacation has been ruined due to having no money. I'm a master's-degree-holding English teacher of 11 years with no history of ever having been asked to get off of a plane for any reason, and no, I was not drunk because while waiting for my luggage to be returned, had a conversation with three Boston airport police officers who did not arrest me or even understand why I had been kicked off of my flight. Nor did I speak a single profane word to the Qatar flight attendants or security, and of course, I did not use violence or resist when I was told to get off the plane. Unlike Qatar's staff, the Boston police officers were very polite and understanding. Emirates, on the other hand, was a completely different story. They were great. The staff was friendly, and when I was sleeping, they didn't send their staff over to harass me. I have flown on Emirates, Qatar, and Ethihad many times, and I truly don't understand why Qatar's staff have been instructed by their managers that it is okay to lose long-time customers and kick professional teachers off of their planes just because they think I wasn't perfectly sweet and nice to them all the time. I am an American, and in my country we have freedom of expression and speech, as long as that speech does not indicate violent intentions or use profanity or insults. Basically, I felt as though I was in a country with no rights to free speech at all. Presently I am having my lawyer work up legal documents for Qatar to get my money back and to reimburse me for travel and hotel expenses, as well as having to take two extra days off of work to reschedule my flight. I truly believe in the transparency of the travel industry through using comments like those I am making you readers aware of right now, and I assume you will benefit from this rhetorical question/advice: Emirates and Ethihad are sometimes a little more expensive than Qatar on certain flights, but is it really worth it to risk having Qatar take your money and make you miss your flight for no reason? Is it acceptable for an airline operating in the USA to deprive Americans of their right to express concern to the flight attendants on their plane?"

Pros: "The service provided by the crew is top notch. No one goes hungry on Emirates."
Cons: "The seat pitch is getting tight."

Pros: "I enjoyed everything about Emirates. No complaints. Nice plane and stewardess."

Cons: "That no accommodations were made nor provided"

Pros: "The staff near Baggage check-in area are always rude with the customers, it also happened to us in the past."
Cons: "Very very poor customer service"

Pros: "Entertainment"
Cons: "One of the flight attendants was extremely rude. She passed over me several times like I wasn't sitting in the most uncomfortable seat. In the middle. She didn't want to give me water, I had to ask if I could have some water. TSA held me up, I almost missed my flight had to be rushed on and no place to put my things so I had to sit squashed in the middle seat with all my bags for a 12 hour flight. I won't EVER go through Boston AGAIN. I won't ever chose Emirates for that long flight again, if I can help it. The WORST!!"

Cons: "Cannot choose seats without paying a fee which is ridiculous. There is no way to get a window seat on the plane. I have never travelling on a non window seat in my 20 years of flying until this time."

Pros: "Everyone was very friendly. And, the amenities offered are superb."

Cons: "I did not get the seats I selected when booking"

Pros: "Seamless flight with usual high standrd of on-board service and food"
Cons: "Transfer distance from in-bound London flight to new terminal and very long walk to gate was a surprise and could catch some prople out due to the time it took (and I'm fit and enjoyed the walk)"

Pros: "All flight attendants dressed and acted in a VERY professional manner. Always polite and helpful. Lots of smiles. Loved the eye mask, ear plugs, socks and toothbrush. Food was much better than most flights on other airlines."
Cons: "On such a long flight I wish my seat would have gone back just a little more. Might have been easier to sleep. Would have liked to have a newer selection of movies."

Pros: "Value for money. Courteous, efficient, and pragmatic. Recycled blankets and headphones."
Cons: "Bathroom door broken I was locked inside for several minutes"

Pros: "Crew were very nice"
Cons: "Seat cushions are horrible There is no padding. 'All the chairs dirty too. Decor was very old"

Pros: "Crew went out of their way to be friendly"

Pros: "As above"
Cons: "As above"

Pros: "The amenities in Business Class were excellent - the seat was luxurious and you could actually catch some sleep. The food was gourmet and the staff was very attentive. They made a small mistake and forgot to serve me dessert but the mistake was remedied immediately when I informed them of the slip up."
Cons: "I paid a LOT of money for a Business Class seat and yet I was never notified that my flight was going to be delayed in departing by 12+ hours until after I arrived at the airport. According the the flight crew, they were notified at 9am that morning and the airline had my phone number and email, yet I arrived at the airport at 8pm because I was never notified! I spent $50 to take a taxi to the airport and now I had a 10am departure the following morning! I was given no compensation for this massive issue. Just "sorry, come back tomorrow!" I was very upset! My choices were either take ANOTHER $50 taxi home that night and then another $50 taxi back in the morning or get a $150 hotel room at the airport. So glad I paid THOUSANDS OF DOLLARS for my Business Class seat (a big spend for me as I've never flown Business Class before but felt like a special treat for a special occasion). WTF, Emirates!"

Pros: "The selection of tv shows and movies was excellent. Very diverse. The crew were also very responsive to anything we asked (water, questions, etc...) They gave me good advice regarding my connecting flight."
Cons: "The plane was an older model, so the touch screen was a bit unresponsive. Our tvs were shut off for the first two hours because of a glitch."

Pros: "not so many people in my flight, the crew were so nice and very helpful."
Cons: "first meal was bad,I requested low fat meal and they gave me the beef something which was meh!"

Pros: "Food and service are excellent"

Pros: "Lovely online and phone customer service reps. Comfy flight with good entertainment (tv)."
Cons: "My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc."

Pros: "Free movies!!! Blanket and pillow provided. Also the crew was very attentive."
Cons: "Switching of terminals to Fly Dubai"

Cons: "Had a tough time to get a replacement ticket."

Cons: "Despite ordering a vegetarian Oriental meal, I was given a meat dish in my meal!"

Pros: "Lots of food"

Pros: "They got us there safely"
Cons: "We did not get the seating booked online The room in the terminal at the boarding gate was extremely small and inadequate. It created much anxiety and discomfort among the passengers. Some were disgruntled."

Pros: "Service was excellent. Crew was friendly."
Cons: "Touch screen at seat was not responsive. Took many presses on the screen to get it to respond."

Pros: "This is my third time flying with Emirates and I can not say enough positive things. I only wish my husband was able to fly with them."

Cons: "No organization, had trouble in check in. On Boston airport we had to do passport check there was a long queue. Nobody was answering any questions. I think direct flights from Emirates are outstanding but the code share with Jet Blue did not work for me. For food there was Hindu meal option which did not specify veg or non veg we were served lamb but FYI Hindu meal means no beef and could be veg or non veg which does not make sense. Emirates should clarify that. So we ate nothing on our flight to Dubai."

Pros: "The baggage allowance, excess baggage rules are some of the most generous rules. The service of the people on board is great I general and the aircrafts are impeccable."
Cons: "The first leg of Hyderabad to Dubai was about 3.5 hours. The airhostesses must have been tired from another long haul prior to the HYD-DBX leg. A couple of them were a little less than charming to some of the passengers. Many of the people from Indian subcontinent don't use the magic words - thank you and please. So, it could come out likes bit rude but a curt answer in stead of yelling would have sufficed. My flight was from EWR to HYD with stopovers at BOS and DBX. A long wait at Dubai can be understood and expected. But a 7 hour layover at Boston was a killer. If Emirates tied up with any other carrier other than jet blue, this could have been avoided. Even otherwise, after a 20+ hour journey, another 7+ hour waiting was a killer. Please change it to make the journey shorter"

Pros: "Best airline I have had the chance to fly with. Right up there with Virgin - this time it surpassed. Great staff, lots of room, clean, amenities (blanket, pillow, toothbrush, eye mask, earphones for the movie ), 2 quality meals + meal voucher for overlay redeemable at a variety of options."
Cons: "Response time (over an hour) on requests. I don't believe there was internet available on the second flight?"

Pros: "Very attentive, patient, helpful and friendly on-board crew Food was good In-flight entertainment options"
Cons: "understaffed counter at the gate. People waited in line for as long as 45 minutes for passport check Audio quality of airline provided headsets was poor. Some would not work. Others did not play audio on both left and right sides"