AAAAHHHH... It was shocking in a very positive way, the attention to detail, the courtesy, the manners of all personnel on board, the constant honest smiling. You can see and feel they take pride in all they do no matter how trivial. The plane in general was very comfortable. I can't wait to do it again
The boarding process was efficient and quick. The seats were comfortable. The food was good. The service was excellent. We had a lovely flight from Seattle on Korean air
Flight crew was fantastic. The aircraft was meticulously cleaned at all times. The crew was continuously checking to see if the passengers were ok.
They were trying to get people to check luggage because the over head compartments were full but when we boarded there were lots of empty places that people could have put the luggage.
It was good, I liked the self-serve snacks but it was a little difficult to get the alcohol, which is understandable since I wouldn't want kids sneaking it.
Friendly flight attendants and gate agents. Very clean plane and food was good!
I was unable to select decent seats, and so I was stuck in the middle seat because it was selected for me
Stingy on the drinks - 15 hour direct flight and could barely get attention for some water
not too bad but not too great either. Service on all airlines declined ever since covid. Your Delta Stewardess are not that friendly at all. :-(
Always fly with Korean Airlines. Best service great food. Nice and clean as always.
Hainan airline provide direct flight from Boston, US to Beijing, China, which is very convenient. The only issue we had was that my infant bought full ticket, however, when he was transferring from international to national flight (Beijing -> Shanghai), we were informed that the infant didn't even have a ticket. It probably became an issue because he was not allowed to have a seat within China. Hope this issue will not happen again. Otherwise, we like this airline, the services, food, timing are all perfect for a lengthy international trip.
Best domestic flight I’ve been on for a very long time. Way better than any of the Australian carriers for domestic flights!!
The seats and service exceeded expectation for the price I paid for.
My first time flying Hainan Airlines. Boarding process was easy and quick. Staff was friendly and helpful. Food was a simple, hot meal which we don’t see much any more on short flights in the US. Only water, coffee or tea to drink but it was only a two hour flight. Overall pleasing experience.
Great although I believe they are able to redistuibute the passangers in a more comfortable way if the flight is not full dor such long flights. Unless the seats are paid for, of coruse.
Good flight, on time. The aircraft was old and the seats lost their shapes. Food was just acceptable.
Two hours delayed departure ! Lost one of our luggage! Two days later found the luggage, again waiting for more than two hours to get the lost luggage because locked at other airline office.
Hainan Airlines was amongst the best. It's sad to see her becoming just mediocre. I recommended her as outstanding. I won't recommend her again.
Such amazing service! Wonderful flight attendants who actually care about the passengers and go out of their way to make our journey easier!!
Flight was scheduled to depart at 1210 hrs. It was delayed 1 hour 20 minutes (maybe for air traffic control reasons). The seats were worn out and very uncomfortable. Lunch was typical for airline. Flight free were friendly.
Terrible - the flight was delayed taking off after boarding. Then the flight circled lga before landing. Significant delay
The flight was delayed at the very last minute and no information, both of my round trip flights were delayed at least the BNA to Boston was informed earlier but the return one was horrible
Delayed, then set on termac before taking off for 45 minutes. After landing had to sit on termac for another 30-40 minutes. Total disaster of a flight
Stewardess was not accommodating when I requested a second drink.
Although I know the Airlines cannot control the situation when there’s a ground stoppage, it would’ve been nicer if we would have had more up-to-date information clarity around the delays. Additionally, I think the delays also took a toll on the Cabin crew, particularly the lead flight attendant in first class. She was not very friendly when we boarded the plane for many of the passengers. Number one she refused to hang a garment bag in the front closet for a first class passenger, she was unwilling to dispose of an empty bottle in the trash as I was boarding (despite drinking a bottle of water herself and needing to disregard), and she was very combative with a passenger, who needed to access something from his bag that was Gate checked. Frankly, it was really unfortunate as I’ve never seen a flight attendant behave that way directly to the passengers, particularly when none of us had done anything wrong.
Flight from Savannah arrived very late and we did not take off till 2 hours after scheduled departure!
Very good seat and service. No complaints about the food. Take off delayed due to airport traffic
It is usually very pleasant. Good service for the price, international flights are even better
Flight attendant was very poor in taking care or showing attention. I slept up front for a few and missed the snacks. She saw me many times, went by me many times and never once asked if I needed anything. The whole 2 hours flight. And this is to a Diamond member in first.
I thought the service was very nice and pleasant. There were no hiccups and no issues so overall a good experience.
Simplicity of boarding and corporate interactions were all totally positive and simple, brief, organized and clear. No regrets at all. I will favor flights with Cathay Pacific in the future.
Big selection and great food and beverages in business class with good service. Full recline but less privacy compared with Qatar.
Everything was good; they still provided a sandwich snack. Good crew
Really impressed with the Airline and much with the Crew. The crew was amazingggg, changed seats very easily, provided a lot of snacks on demand, the plane is nice and clean, the menu is well presented; unfortunately, the food is not fantastic, but it's not bad either but nothing to rave about. I am still rating it as excellent because I loved everything else; food improvement will be great!
The legroom in economy on an A321 is wholly inadequate for a 6’3” man. Deeply dissatisfied.
I do not think there was much that could have been done to make it better. The delayed flight was due to bad weather. The turbulent patches were very unavoidable. Am simply thankful that there were no sudden and / or sharp drops during the flight. I do extend my compliments to captain Marcus I believe was his name and the rest of the crew. They all did an excellent job. My only question is whether I get a refund since the seats I had chosen and paid for were reassigned.
Seats in the absolute back row of the plane even though we booked ages ago :( Crew was awesome though
From BOS to HK, the crew had pushed me to choose the pasta for meal multiple times. It was a bad experience. Without this, everything was good.
The employees are very nice and good. The delay due to the aircraft is not a good thing. Planning for such problems should be an easy task.
The overall flight went well and the aircrew was pleasant.
The app logs you out right when you are boarding requiring all passwords and reservation number for the flight. Super annoying
The pre-order only approach for fresh food is really challenging
Flight was 2.5 late. Maybe not United’s fault but late none the less. We were late as well on the first leg. WiFi quit working with an hour left.
I would have preferred a flight voucher and to hop on a different flight. Delayed over 6 hours.
Boarding was great, and the crew were very friendly. The seats must have been a bit on the older side and you could feel some of the seat components through the padding. Also, the plugs did not work on the row's entertainment screen or charging ports. Checked bag was transferred for connecting flight, and we appreciated how early we had the connecting gate information.
It was Swiss. Our kosher meals were literally frozen solid and therefore inedible, and the crew didnt care.
Food was great. Staff was phenomenal. Seats were a bit hard and could use a lot more entertainment options as far as movies to choose from. WiFi was good. Overall great trip.
The flight was delayed, they didn’t even have water for the toilets or for drinks
It’s always a great time flying with united airlines.
Very old flight - time to retire it for newer airplanes
