Pros: "Paid seat was comfortable, entertainment was great"
Cons: "The elder gentleman was very rude throughout the flight. Paid for front row seat mostly due to covid and he made us seat and wait for people that had a connection flight to exit the plane all the way from the end of the aircraft defeating the purpose of me buying the front row seat at $65 which was more than the seat was worth. The way the crew asked was was very rude because he stated if we stand up he would keep the door closed. I understand about the passengers with connection flight but its Jetblue responsibility to get these people to their connection but it shouldn’t jeopardize me."
Pros: "everything excellent except tv didn't work well"
Cons: "The video screen at my seat did not work. Otherwise the flight was great"
Cons: "Old planes Small screens My remote control (BOS-FLL) didn’t work Wifi was slow Old plane for such a long flight (FLL-LIM). Only snacks on such a long flight?! International should give food."
Pros: "Crew was amazing, was able to watch the game."
Cons: "Nothing. Crew dealt with passengers issues and concerns perfectly"
Pros: "Flight left on time"
Pros: "Lots more leg room than the other flights I've been on in the last year. I'm tall and I have a bad knee so it made a difference."
Cons: "Can't think of anything"
Pros: "The crew was very good"
Cons: "Flight was delayed seats very uncomfortable"
Pros: "crew member good."
Cons: "delay delay delay"
Pros: "The plane was comfortable"
Cons: "The flight was delayed by 1.5 hours so would have preferred to be on time"
Pros: "Lots of space."
Cons: "Could have cleaned the spilt coffee from the tray table which was dry and sticky. Flight delays could have been communicated earlier (instead of after we were already delayed in boarding and it was already obvious)"
Pros: "It was really nice having a USB charger under every seat."
Cons: "Our flight was delayed by 2 hours and I was only notified when I had arrived at the airport."
Pros: "Leg room was excellent, staff was excellent, you did charge for headphones but I brought my own (it would be nice to be given a heads up before I arrived though just in case I did not plan on bringing any."
Cons: "The TVs did not work or did not work well. I am sure you have flown on other airlines and have seen how their map locator works or have seen how you can start and stop movies or shows. I know you are a budget airline but this technology exists and yall ignore that but I am unsure of the reason."
Pros: "consistently good"
Pros: "Very timely and friendly crew"
Cons: "No WiFi or tv signal"
Pros: "Fast boarding"
Cons: "Old plane Air quality comfort No phone charger"
Pros: "The flight crew was very nice"
Cons: "The fact that I was 3 minutes late to check my bag (due to a line and walking to the wrong counter the first time) and they would not allow me to go on my original flight and route my bag on another flight. This resulted in me and my bag getting pushed on two new flights and my overall travel time going from 4.5 hrs to 11 hrs which with a 15 month old is an eternity. Many other airlines will allow you to make exceptions when checking in late (I was still nearly 40 minutes prior to flight departure) and let me still check a bag OR allow me and my baby to stay on the same flight without the bag."
Cons: "After we had to correct a spelling mistake with one of our names, Our seats got reassigned even though we had paid for the extra leg room seats. While trying to get our original seats back they gave one of the seats away, which meant we had to get a seat without extra leg room and which spilt us up"
Pros: "Crew efficient, polite, & communicative. Array of tv channels allowed me to watch football while our departure was delayed."
Cons: "Mechanical problems delayed our departure."
Pros: "they were rude"
Cons: "they were rude, horrible service, unapologetic"
Pros: "Plenty of leg room and nice to still get a few snacks!"
Pros: "The stewardess were so nice and there were no delayes. And we can bring two bags on the plane for free."
Cons: "They need to put more information for the gates so it is easier to check bags and there isn't a huge line. There also weren't very many workers to help people checking in their bags. more signs would help."
Cons: "I came to the airport 11:30am asked to rebook for earlier flight which wasn’t possible unless 75$ charged. I decided to wait till 4:16pm departure that ended being 3:50 am the next day. Meanwhile it took several hours to receive water and pretzels, pizza finally came after 9 hr wait(which gave me heartburn). Ground crew disorganized feeding us excuses of weather (wx) which initially was a landing gear problem for first 1.5 hr delay then again WX and ATC not assigning a route(while other airlines departing no problem) then crew timed out then no plane & again waiting for crew...Seriously? What a management!!! Reading comments below this keeps repeating however this was about 13 hours delay. This company should quit!"
Pros: "The crew members were great- really friendly and accommodating."
Cons: "Turbulence. But like... nobody can make that stop so basically it was perfect"
Cons: "I never got the opportunity to fly because I was stuck in unusual traffic in a tunnel for over an hour just minutes from the Boston airport. I was later told there was a fire. I called the 1-800-JETBLUE number and I explained that the situation. The agent said that there would be a $75 change fee and at 4:47 pm there were no more flights out that night and that I would also be charged the fare differential the following day. I quickly went on line and found a deep discounted fare on United for $56! When I got to the airport there were several other people with the same situation. Not a enough agents on staff and no concern that I might miss my new flight on United. Thank Gid I acted fast and got another flight that evening or I would have needed to spend the night in the airport like a woman and her mother traveling to San Jose! Need more professionalism !"
Cons: "Limited movie options."
Cons: "Provide headphones and other screen play"
Cons: "The boarding was a shitshow because nothing was done to prevent people from taking all of the overhead compartment room, so by the time my group boarded, there was no room. But, people were still trying and so that backed the line way up from 1/2 way into the plane all the way out the plane and IN SPITE OF MY REPEATED ATTEMPTS TO GET THE FLIGHT CREW TO ASSIST AND CLEAN UP THIS PILE OF HUMANITY, THEY DID NOTHING!!! They forced me to gate checked my carry on bag (no checked bag) and did not tell me I would not get it back AT the plane and had to go out through security to get it at the baggage claim and come back in through security and because of that incompetence I MISSED MY CONNECTION AND WAS STRANDED IN FLL OVERNIGHT. After the front desk continuously trying to explain to me how it was my fault some how, I HAD TO PURCHASE A SEPARATE TICKET ON A DIFFERENT AIRLINE OUT OF MIA AT 5AM TO MAKE THE WEDDING!!!! This is beyond unacceptable and as someone that travels for work and stays roughly 100 nights a year in hotels, I WILL NEVER ALLOW YOUR COMPANY TO BE ABLE TO PUT ME IN THIS SITUATION AGAIN!!!!"
Cons: "Everything was great"
Pros: "I didn't like much of anything EXCEPT THE FREE WIFI. While it's nice to have all the bells and whistles (free in flight TV/movies, snacks/beverages, etc.), the basics need to be met too - which they weren't."
Cons: "I didn't like that the plane was delayed 1.5 hours for no good reason. Why have us sit on the plane in a cramped atmosphere instead of delaying it at the gate first until your ducks are in a row? Then the in-flight entertainment audio periodically cuts out, and they were resetting the TV system over 3 times. In addition, I had requested a price reduction when I booked the flight since JetBlue's website is buggy and the price went up $80 in front of my eyes while other people booked the seat I wanted, and they weren't willing to give me anything."
Pros: "Crew member was nice because they didn’t know how to fix it"
Cons: "My tv didn’t work and their was no on flight usb phone charges. Could of flown spirit twice for the price I paid.."
Cons: "Only one staff member was available at the boarding gate for most of the time prior to boarding. This was insufficient to handle the needs or passengers with questions, needing seat assignments, and so on. She did the best she could be it was not as organized as it could have been."
Cons: "Boarding time and crew was slowest ever?!!!"
Pros: "excellent service, clean plane, great snacks"
Pros: "Crew was friendly and flight was as expected. Not a ton of overhead space so they asked a lot of people to do gate check."
Cons: "The snacks are fine, but for a three hour flight none of the meal options were that appetizing as upgrades."
Cons: "I should not have to wait over thirty minutes to retrieve my bag."
Pros: "Excellent service"
Cons: "Too long flight time I noticed the plane speed was 440 MPH most of the time. This may be the first flight I sat which was flying this slow"
Pros: "Friendly staff"
Cons: "Delayed departure from Newark which can only be described as a pit. Major overhaul needed to improve facilities."
Pros: "When I sat into my comfortable seat with its amazing leg room, I asked the woman next to me if she had flown Jet Blue previously. She replied that it is now her favorite airline. At the end of the trip I agreed that it is a distinctly different and great airline. My complaint is that I have to travel from NE Wisconsin to Chicago in order to use Jet Blue. When are you coming to MKE? The way the food and drink orders were handled worked well, and the selections were amazing! Needless to say, the media offered was wonderful."
Cons: "The crew did a good job, but one of the female staff seemed stressed. I hope she was able to get some relief and rest."
Cons: "My tv didnt work and the flight was delayed 3 hours"
Cons: "Filght ( Jetblue )got delayed by 3 hrs from Boston to Newyork , and travel got postponed to the next day due to this and rescheduled in Qatar airways. There was lot of inconviniences, time losss and personal adjustments occured along with the financial loss due to the change of travel date."
Cons: "Tsa precheck line was long and then the"
Cons: "The flight was delayed for three hours, I was given the reason because of the weather even though the weather was perfect in Boston couldn't be any nicer. I had to switch to next morning flight because I didn't want to fly through the night because of the delay. I booked the flight literally was no seats other than the $65 upgraded seats with more legroom which I know I need because I am not that tall. But I could not take two seats being next to each other. I cultured blue and they told me that the airline themselves reserve the free seats To encourage customers to buy the upgrade seats first"
Pros: "The crew was great. The pilots too."
Cons: "The audio and video at my seat did not work correctly."
Cons: "The flight attendants were fantastic!"
Cons: "Boarding crew not very friendly"
Pros: "Well organized and easy to check in."
Pros: "Quick boarding process! Everything was on time as estimated."
Pros: "The entertainment"
Cons: "Departure times"
Pros: "The crew was amazing"
Cons: "Other travellers where rude"
Pros: "this is the airline"
Cons: "Just hate the super smaller seats and the reduced spaces everywhere"
Pros: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Cons: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Pros: "I love ice cream and chocolate"
Cons: "Healthy vegetarian meal choice"
Pros: "The crew was amazing. My seat was comfortable."
Cons: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
Pros: "Seat was hard, not much foot space"
Cons: "My wife and Iasked for a snack, it was never delivered"
Cons: "Flight was delayed due to crew not being available."
Pros: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Cons: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Cons: "Passengers should have the option to ask for additional snacks."
Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."
Cons: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"
Pros: "Good flight in air"
Pros: "The seat get’s bit hard after 14 hours."
Cons: "The food was ok but not great"
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Pros: "Being in First Class"
Cons: "Heavier food selection would be appreciated."
Cons: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."
Cons: "I understand Mother Nature causes issues tkayakhat no one can control but when I'm receiving updates from the 3rd party travel app that isn't the airline before receiving any information directly from the airline via the gate agent or Deltas travel app and the gate agent not being able to verify the 3rd party travel app something is wrong."
Cons: "Flight was horrible"
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pros: "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
Cons: "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Pros: "Leg room and seats are very tight and I'm a small person."
Cons: "Coach class is very crowded."
Pros: "on time, good food, good films enough space to sleep in economy."
Cons: "the stewardess only went up one side of the plane offering eye shades and when i asked for one she seemed really miffed."
Pros: "Early arrival!"
Cons: "Didn’t know that I didn’t have a window on the row I was on"
Cons: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"
Pros: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Cons: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."
Cons: "Delay in leaving from the airport there were issues with Web checkin Crew wasnt able to give me my boarding pass for the connecting flight and kept saying going to the other counter"
Pros: "I was thankful for the early boarding with a lap infant and was very pleased with the options for entertainment on the TV monitor."
Cons: "The main issue I had was that we sat in row 34 and the noise from the engines often made it difficult to hear announcements, even with headphones in. Look into possibly zoning the audio and turning it up a click or two for rows behind the engines."
Cons: "My wife was told she could not board our flight from Boston to Paris because her passport was expired, even though it was not expired. We were told that in Europe passports cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally were boarding the plane. How they could not make us aware of this until we were boarding the airplane is unbelievable and unacceptable. This has ruined our vacation which has been in planning for the last six months."
Cons: "We sat on-board the aircraft, at the gate, for almost 2 hours due to a weather delay. During this time, we were not offered refreshments, nor were we offered any type of "compensatory benefit" for our delay (e.g., free Wi-Fi, vouchers good toward a future flight (a $30 voucher per passenger would seem appropriate), additional SkyMiles (3000-5000 SkyMiles would seem appropriate), etc.)."
Cons: "Jet airways sucks"
Pros: "The only flight that was a bit better was from Mumbai to Hyderabad."
Cons: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
Pros: "you must be kidding me!!! nothing to say good about this fly !!The sad part I'm American Express Delta SkyMiles credit card holder and they couldn't do anything for meThe only good thing we arrive in Mexico"
Cons: "flying to Mexico with. my two boys !!to begin I have to call Delta to put us seat together because the time of the fight had changed!! before we are siting by de middle of the plain when a booked r three seat together !! but than i got a imail confimatin with separete seattle for the kids!!we end up sitting all the way back on the plan!! we end up sitting all the way back on the plane l!! no TVs no windows in the last sits by the only two bathrooms on the plane with two boys that was not fun at all !!The sad part I'm American Express Delta SkyMiles credit card holder and they couldn't do anything for me when I called them"
Cons: "Completely threw our afternoon plans and next day on their head because of the flight delays. Not cool."
Pros: "Delta always has a nice professional crew. We were served within a reasonable time and I felt comfortable the whole flight."
Cons: "The pressure is the cabin with really bothering me. I've flown several times and never had the pressure to bother me but it was really hurting my head."
Cons: "Flying from Sydney Australia and this being the final segment, Delta lost my luggage with no explanation as to why. It made it around the world only to get lost on the shortest segment. A real pain after 21 hours of flying to be delayed late at night by airline. No offer for compensation."
Cons: "Would be good to know I need to download an app on my phone before the flight in order to access the entertainment"
Pros: "The extra legroom for economy plus seats"
Cons: "The food was tiny and not good"
Cons: "Free high speed Wifi. More room / comfort"
Pros: "Most uncomfortable plane that I've ever been on"
Cons: "Seat space"
Cons: "Not being delayed for 2 hours"
Pros: "Smooth boarding process."
Cons: "The WiFi wasn’t working."
Pros: "Salmon and rice."
Cons: "Tvs not working and staff pretending as if they would fix it but actually the problem been going for a while with that airplane. The pizza should not only be a vegetarian one ."
Pros: "Not much although the small meal/snack was solid. Also they didn’t lose or kill any animals as far as know."
Cons: "WiFi did not work. Flight attendants didn’t really care. No way to watch TV unless you pay."
Pros: "Good. Seating. Not too crowded"
Pros: "Bought a ticket through a discount site. Since I'm a senior I really didn't realize certain things. Didn't realize my TSA wasn't accepted with this ticket, also I'm was in group 5 & always in middle seat. First time I flew on United. I bought the same type of ticket for a flight in April very unhappy about my mistake. I used Skiplagged."
Cons: "The crew was very helpful & pleasant."
Pros: "United personnel were very helpful under really miserable circumstances. They did everything in their power to rush me to flights that were seriously delayed due to severe weather on January 4th."
Cons: "The long delays! The kicker was when we waited 2.5 hours for technicians to repair broken in-flight restrooms. Flights that were supposed to be completed in five hours were finished in 10. Noone's fault, but I did not enjoy that part."
Pros: "The flight attendants were so nice, and although our flight was delayed and hour and fifteen minutes and our layover was an hour and fifteen minutes, we were able to make our connection! Since our connection to Portland in Denver was the last flight of the night, they were able to hold it for us. This was wonderful because there weren’t many flights out that weren’t booked solid for the next day. The attendants on this flight were great about updating us with information for the connections and telling us when we would land in Denver."
Cons: "The plane was delayed over an hour for cleaning. It was frustrating to say the least."
Pros: "Plenty of leg space and crew was friendly"
Pros: "Refund was prompt"
Cons: "Flight was canceled"
Pros: "The crew from the ticket agents all the way up were great. The app for iPhone is great."
Cons: "I paid for 30 minutes of WiFi to download the United app on my iPad. I wanted to watch the movies/tv shows that were available to passengers. The WiFi was spotty and slow so I wasn’t able to load the app. Needless to say I was disappointed. I also was disappointed with the seating. I am an average size person and I felt very cramped in my seat. My shoulders and neck are killing me after a 2 hour flight. I know that I chose the economy seating but I don’t remember the seats being quite so narrow or the leg room being non existent."
Cons: "flight was delayed"
Pros: "A very tall, male, flight attendant very wonderfully took me almost all the way from one end of the horseshoe to the other. I didn't catch his name but he was SO helpful."
Cons: "My flight was delayed by a few minutes and by the time we got to San Francisco, boarding was almost done for my connecting flight. I had to literally run from one end of the United terminals to the other... the entire horse shoe."
Pros: "Friendly efficient staff with good service and comfortable jet."
Cons: "Armrests didn't go up in our row only, would have been nice to know. Waffle snacks taste good but are very crumbly and make a mess, there were other options for $$. Stating "free wifi" is misleading as you have to pay for internet access."
Cons: "How can you fly hundreds people across the nation in a 100 million dollar aircraft but not know who to reset the router on the wifi? Bait and switches. They should never advertise it if they can't get it to work."
Cons: "The food was terrible."
Cons: "Got re-seated into a non-recline, bulkhead exit row. For a tall guy like me that's a death sentence on a 6h flight that's delayed extra at the end of a day"
Pros: "Enjoyed the friendliness of the pilots. As they made my sons day when he was able to go into cockpit and see them. We arrived earlier which helps."
Cons: "Very tight and narrow rows. One of the smallest (jumbo) planes I've been on. Tons of turbulence as well."
Pros: "The flight crew and the cabin crew were professional and efficient and friendly. The ginger ale kept me from getting nauseous during the turbulent approach."
Cons: "I realize that the airline doesn't have much control over screaming babies, but the reality is, my flight experience was significantly worse because of one, a couple rows back, who kept screaming at the top of their voice for most of the flight. While everyone was seating themselves, my fellow rowmates asked me to exchange my window seat for an aisle seat, so that grandmother, mother, and daughter could sit together. That put me two rows closer to that screaming baby. I came prepared to watch a movie with my phone and new noise canceling headphones, and then discovered the United Wi-Fi didn't offer movies on that flight, the same aircraft type and route as when I was able to watch a movie that way, earlier this year. I didn't find a way to connect my Bluetooth headphones to the plane's entertainment system, and I'm also disappointed in myself, to have to say, it took me far too long, to figure out that I needed to interact with the screen in front of me, through the control pad under my elbow on the armrest. By that time, there wasn't enough time left in the flight, to start a movie. So, I just played music stored on my phone, which helped mask the baby screams."
Cons: "No communication when extreme turbulence was happening. I thought i was dying, i cried as well as the person in my section. The lady behind me appeared to be praying."
Cons: "Took 3 days to get home got stuck in a hotel pregant stuck between airport and planes for 2 days makes me never want to fly again horrible experience"
Pros: "I liked the comfort that the plane gave. I also enjoyed the fact that the crew was all very friendly and kind."
Cons: "There was no music or free tv to watch on flight. There were delays due to high traffic."
Cons: "They had flight delay issues and WE got pushed onto a next day flight but WE had to pay for our hotel when it was their planes delayed!"
Cons: "Honestly, I am not a big fan of United right now and their airline policies. The flight was delayed for a hour. But at least I wasn't dragged off the plane or stuck in 95 degree weather for 5 hours."
Pros: "Flash for mac did not install"
Cons: "I felt like I was on my way to my death"
Pros: "On time departure and arrival"
Cons: "That you charge to watch the entertainment."
Cons: "was supposed to originally leave on Friday April 21st at 7:00 pm, was delayed until 10:45 pm, so I decided to take Saturday April 22nd at 10 AM, and even that was delayed until 11 AM. very crappy"
Pros: "The flight attendants were very nice."
Cons: "The seating was a little tight but overall it was a really good flight."
Pros: "they switched our flight in boston to another flight which was totally inconvenient. then the connecting flight was delayed so we had a three hour layover. then they switched the terminal and flight time to an hour earlier than posted w/o our knowledge. that flight left and we were stranded in new jersey airport until 6 am the next day and had to rebook. now we will have to make another stop in san Francisco's before getting to portland oregon a day late. total joke."
Pros: "Rebooking me on another flight was uncomplicated."
Cons: "We had a long delay in Boston that resulted in missing my connection. I only had 10 minutes from gate to gate to make my connection. I understand that the FAA levies heavy fines on planes every minute that they are late. If so, how does it explain the delay in Boston of almost an hour? Needless to say, I was NOT happy."
Cons: "My seat was given away and had to rebook on another flight and another airline"
Pros: "Good crews."
Cons: "The UA439 flight from Boston to Chicago was delayed for almost 4-hours."
Pros: "Flight was stuck on the ground for 2 hrs because of a generator issue, so I missed my connection. The United app nicely pre-booked me on the next flight to my destination without my having to do anything, which was cool. Internet didn't work but they refunded my purchase."
Cons: "The legroom is so much worse than jetBlue (which I usually fly) I almost couldn't believe it. Because of the generator issue the flight ended up being almost 9 hours. They ran out of ALL FOOD for purchase except chips (which they didn't even offer for free despite everything), so those of us in the back of the aircraft had our choice of a bag of chips for $4, or no food for 9 hours. Also, I paid $20 for the internet for the entire flight but it only worked for the first hour so I couldn't do any work."
Pros: "I was so impressed with the captain and flight attendants handling the engine problems we had that sent us back to the gate for maintenance at Boston. They were calm and professional and (as a fearful flyer) I felt confident the captain was absolutely making sure we were safe to progress."
Cons: "It was so hot on the plane!!! It would have been awesome if they would have passed out water."
Cons: "I wished there was a snack."
Cons: "Our flight home we couldn't land in Chicago due to storms and diverted to Madison. Sat on Tarmac 2 hours and some passengers from Madison allowed to end journey there. We had to wait for that approval and again had to wait for their luggage to be removed from the plane. My opinion is let them disembark but not the luggage. It was too long to be in that plane"
Pros: "Never got there"
Cons: "Never got there"
Cons: "They mis-tagged my bag and still haven't found it and have not been helpful or informative when I call to check the status"
Pros: "It was a comfy plane ride."
Cons: "I liked everything."
Pros: "Friendly crew"
Cons: "Flight delayed 4.5 HOURS due to lazy attempts at calculating how much fuel was required with weather systems. We stopped to refuel in Minneapolis for a very long time, despite assurances it would only take ~20 minutes."
Pros: "One crew member for the baggage crew was helpful."
Cons: "They lost my luggage which I had to put my medication on. I ended up needing to go to the emergency room to get the medication."
Pros: "the gate was across from the lounge entrance, after the delay got a seat row to myself"
Cons: "delayed multiple times due to maintenance issue (their fault), no compensation for lost time"
Cons: "Our flight was 2 hours late, the customer service was horrid and didn't even acknowledge people who needed help at the front desk. They we're too busy talking to their coworkers. We then get on the plane and it's old, run down, and the take off and landing were the roughest I've ever encountered. Nobody was remotely professional and we landed after our rental car company closed so we had to go back to the airport the next day. NEVER FLYING UNITED AGAIN!!!"
We booked our flight more than 6 months ago at a great rate. When it came closer to our trip our flight was changed to a time we could not make. I was told by spirit they had no other flights for this day so I cancelled. Once completed I found another flight later which worked for us. But had to pay double for the flight with stops along the way. Talking to other people on the plane they had the same experience. Bought a reasonable ticket early and were cancelled or changed right before their trip. Forcing them to buy another ticket and costing much more. This is bad business to Presley cheap and then push those value tickets off the plane as you sell more tickets for the plane. The seats were awful, no in flight beverage or snack without charge and no WiFi, video or any screens to occupy yourself on the flight. I spent 8 hours on two planes today and will never fly spirit again.
Pros: "There was nothing to like the experience was horrendous from beginning to now and it’s still not over."
Cons: "The lack of empathy from the employees, the lack of professionalism from the company itself, the lack of organization from the company and employees. My flight to Boston was delayed which then resulted in me missing my flight to Panama. Upon boarding the flight from Boston to FLL the flight attendant said I would miss my connecting flight to Panama, but when I arrived to FLL I was told I would have had plenty of time to make my flight. Following these events my luggage was misplaced and is still missing, I had no other choice but books a hotel to stay the night until the next flight to Panama which is at 11 P.M. tonight which is coming out of pocket and expense I feel should be covered by the airline. To add insult to injury I was just informed that I would have to check out by 12 Noon today even though my flight isn’t until 11 that same evening"
Pros: "Quick boarding, fast departure"
Cons: "WiFi or entertainment"
Cons: "Flight delayed 3 hours. Options given to passengers of connecting flight were to wait 24 hours for next flight."
Pros: "As good as advertised."
Pros: "Staff is nice"
Cons: "I paid $57 for the carry on and something for a seat with "extra room" what a load of lies! My knees were crammed into the seat in front of me the whole flight. These people don't bother with penny, nickel and dimes it's all $5 $10 & $50. It will be a cold day in hades before I fly this airline again."
Pros: "The staff on the plane only. The ability to choose to never fly this airline again."
Cons: "The staff not on the plan. The call center. The way they treat customers. The lack of items available vs what’s on the menus.. the prices of items are worse then highway robbery for no other reason then your trapped. Somehow the seats are even less comfortable then Frontier. With 1/2 the plane full we were told we could not move. The Announcement of the seat belt sign."
Pros: "I got to my destination earlier than predicted"
Cons: "I didn’t like that Spirit charges fo snacks and beverages also there were no entertainment on that plane"
Pros: "The price."
Cons: "no greeting from the captain and no other update from the crew during the flight. The plane was new, and had a utilitarian feel, not luxurious for sure( but not bad)"
Pros: "Crew was nice."
Cons: "Hate being charged for everything. Chairs did not recline...."
Cons: "Changed baggage rule after my ticket was booked and cost me extra $100, uncomfortable seats and tight"
Pros: "We arrived at the airport at 41 minutes prior to our flight and was told that we could not get on our flight. I was told that they could not check our bags. Then we were told that we could get on the flight if we left our bags in the trash. I asked if our bags could be brought in the next day and they advised “we don’t do that”. This was disheartening due to the fact that we arrived 35 minutes prior to flight time on our initial flight out of New Orleans and there was no problem at all about checking our bags or getting on our flight. Due to this, I missed a day of work for the next day and we had to pay for a hotel because we could not fly out till the next night. This was absolutely unacceptable when a sign was posted to be at the counter 45 minutes prior to flight time. On our flight the next day, people were getting on our flight up to 10 minutes prior to takeoff. Will never fly Spirit airlines ever again and will advise others not to as well."
Cons: "Everything and price of baggage was a ripoff. Was told to pay for seating to sit with my wife and 6 month old son."
Cons: "The fact that Spirit didn't let me board my flight or reimburse me or put me on another flight unless I payed a $99 fee."
Pros: "left on time"
Cons: "too small seat selctions-felt ike sardines in a can"
Pros: "nice new plane, Staff was great. Flight was on time getting me home."
Cons: "flight was way overbooked. No one wanted to get bumped. flight was hour late because we had to switch planes. first of many flights I've taken over 40 years that I saw that cluster####"
Cons: "Everything never flying spirit again"
Cons: "After I spoke with another individual he understood what had happened with maintenance on the front end of MSP and that I would've made my FTL flight to SJO had the flight left at 6am like it should've not 3pm. He said nervously that he'd have to talk w/ the supervisor again, where she came back & tried to fight about weather issues from BOS to FTL..but she didn't take a second to understand that I was delayed from maintenance in MSP which didn't allow me to leave til 3pm vs 6 am. If i had made my MSP flight at 6am, I would've made my flight in BOS at 2:45 and therefore caught my FTL to SJO flight at 11pm. He then talked her through it once again, and she gave me a voucher very begrudgingly. Wrong person to have in this sort of position there. I didn't catch her name, but she was a very unprofessional supervisor working the late night shift at 11pm in FTL at spirit ticketing desk."
Cons: "The charge for my one checked bag was $52. I am part of the Spirit Club but was charged anyway!"
Pros: "Seats had a good amount of legroom. Ticket price was why I chose SPIRIT in the first place. The yellow planes are cute."
Cons: "The SPIRIT terminal in Boston is the worst I've experienced, ever. Seating was limited, there was only one refreshment stand after you get through TSA, so if your flight is delayed (which mine was), you can't even walk around and see stuff. The flight attendants were not that friendly and kind of annoying. Nobody wants to hear your terrible jokes on a flight that was delayed. No free refreshments on flight, not even a water, you gotta pay. $50 for one checked bag that was 20lbs, ridiculous. The "low" ticket prices are a sham, you end up paying more in other ways."
Pros: "The prices were cheap (I suppose) They have good branding And the seats though they did not recline were new"
Cons: "Seats didn't recline No in flight entertainment No in flight refreshments Terrible organization in the security area Very tiny congested gate area with minimal seating. It felt like we were in a 3rd world country. Not Logan airport I have never seen a section of Logan that looks as bad as this gate. I did not know the low prices affected the waiting and seating area."
Pros: "The plane was new and everything was clean. I was very content when my new rolling suitcase fit perfectly in the overhead compartment when I boarded the plane. Departure and arrival were a few minutes early."
Cons: "I didn't like that once I went through security at Logan there was no restaurant or bar on the other side. I didn't learn this until I had already waited in the line for security. I'm a nervous flier and require at least one adult beverage before flying which I wasn't able to manage. Next, luckily, I'm not tall or any larger or I would not have fit into my airplane seat! I can think of plenty of people who could not fit! The tray was tiny and only fit my can of soda and cup of ice! Good thing they do t serve food or it wouldn't have a spot on the tray! I was not impressed with the useless bungee cord that was acting as a pocket that held nothing. I had to keep my water bottle in my lap."
Pros: "There is nothing to like . The worst airline on earth. The flight got canceled 1 hour before departure l, because they counld't find a crew to fly the plane. Who does this? Only SPIRIT."
Cons: "I don't like anything thing about spirit, and I will NEVER use them again. I would rather pay 400 extra and get to my destination on time ."
Cons: "Late boarding ,"
Pros: "Straightforward, price is right!"
Pros: "The low fare...initially."
Cons: "Is it possible that Spirit management is not aware of the horrid conditions at gates 37 and 38 at Logan? My departure at 8:30 PM on Friday 2/24 was the worst travel experience I have ever encountered. Including a myriad of locales in the Caribbean. The space was hot, crowded, and trashed. Granted, it was late in the day but come on folks, we can understand/forgive 1 of these but not all 3 at once. The gate agents seemed oblivious to the conditions. They need to see the writhing expanse of miserable people and offer acknowledgment and ask for understanding. Also, the line for gate 7 was backed up 70 people deep upon the pre-board announcement and never moved while they called Group1....Group 2...and Group 3. I have decided that the $50 to $100 bucks often saved on your airline is simply not worth the hassle."
Cons: "It was cancelled last minute for fog in ft lauderdale 6 hours later that did not exist . You should not be carrying that bull....... airline"
Pros: "Staff was excellent"
Pros: "There was not much to like. The crew members were nice and professional."
Cons: "Once you pay for your flight, there's many other fees that end up making spirit just as expensive as other, nicer airlines. There was a carry on fee, which is unheard of. There is also a fee for every single seat. When you get on the plane, the seats are so thin and very uncomfortable. There isn't a single TV and no wifi!! There's also no complimentary food or beverages, water was even $3. Overall, the experience just annoys almost every customer and makes them wish they had chosen another airline. I will NOT be flying with Spirit airlines again."
Pros: "It was nice and pleasant with the exception that you have to purchase water I was disappointed"
Cons: "Did not like the fact that you even sell water"
Pros: "Everything about Spirit is dingy. Their gates, planes etc. I know it's bare bones, no frills but you're still paying for stuff."
Cons: "For the second time this week, spirit has cancelled a flight last minute with no explanation, no phone call, (only an email the morning of the flight) and a 1:45 minute wait on the phone to finally get my money back. I will never buy tickets from spirit again, and would advise others not to as well."
Cons: "Crew not very friendly"
Pros: "Cheap price I thought. I'm alive - there were doubts this would happen"
Cons: "Difficult checkin online Felt like I was being nickel and dimed Uncomfortable seating Rough landings"
Pros: "What I like was the flight was on time, rapid boarding, the crew was very nice. I did not expect much else for the price of the ticket that I paid for. I fly with them quite often and know what to expect."
Cons: "Seats were ok, not enough leg room and I am only 5'8" just an average height guy."
Cons: "A crew member, Barbara, let us know we should fly another airline, after we asked her some questions about where we should wait for our next flight."
Cons: "Baggage fees were outrageous!!!!! More like a scam than an airline."
Pros: "I liked ability to upgrade seats. Good crew."
Cons: "1st time Spirit customer did not like paying for checked bag when I didn't check a bag. All potential charges should not be a surprise."
Pros: "The view from the window."
Cons: "My flight got delayed 2 times, making me wait over 2 hours at the airport. I asked a staff member if there was an earlier flight to Ft. Lauderdale and she didn't give me many options. She told me one was sold out and didn't help me get into another earlier airline. The crew was bluntly rude. Nobody wanted to try to help passengers with their concerns. Never booking another Spirit flight again."
Cons: "Long lines, delays and unhappy employees"
Pros: "The crew"
Cons: "Most uncomfortable seats that don't recline. Tray table is as big as my phone. No seat back pocket. Crammed in with other passengers. Couldn't even work on a Mac book Air, as there was no room, and I am a small person. Felt like cattle. Also, the $45 each way carry on price is absurd. As is having to pay for a drink. Should have just taken Delta, as it would have been cheaper in the long run."
Cons: "Was the worst travel experience ever"
Cons: "Upcharges make you as expensive as other airlines but service is terrible so not worth it"
Pros: "I like that you are in control of what you want/need to spend. You don't have spend money on things that are of no consequence to you."
Cons: "The fact that Spirit has a different baggage weight limit than the other carriers was a bit of a shock. We fly a bit and maybe just took the 50 lbs limit to be common. Not at Spirit. The limit was 40 and that kinda made us go "hmmmm". It's not like Spirit hid anything, its just that we weren't looking for the differences to vary from the norm with other airlilnes. Also, the seats. They don't recline and there is much less leg room. This was hard on us as we are all tall. Again, Spirit let us know this was going to happen so there was no "surprise!", but it was uncomfortable on a 3 hr flight. The rest was fine. The crew was very entertaining."
Pros: "Horrible experience"
Cons: "Delayed flight multiple times including the last time as they cancelled flight at about 3 AM stranding families, women and children without any help to find any shelter, accommodations, new flights or refund. Simply unethical and outrageous behavior. I've been traveling for over fifty years and never witnessed anything so grotesque as this treatment of paying customers. Plan to sue."
Pros: "i was assigned randomly the unassigned seat 1a, first class despite only purchasing economy. lucky me!"
Pros: "The plane didn't crash."
Cons: "Online check-in is crowded with pop-up solicitation after solicitation meant to bully you into unnecessary purchases. Most egregious is the implication that you needs to buy baggage that you don't. Then when you discover the deception at the gate, they are unwilling to correct it and happily subtract the unneeded baggage credit from your boarding pass without refunding your money (they'll give you an unusable "credit" instead)! A scam and a scandal. This airline deserves to go under."
Cons: "Being charged to take roll on bag with you. Having to pay to get an assigned seat. Seats tight together and not being able to recline."
Cons: "I'll start off by saying, I fly about once per month, using several different airlines; Delta, American, Southwest, Jet Blue, etc. I've never encountered any of these issues once when traveling with any of them. Paid one price for the flight, then when I went to book a seat I had to pay even more to chose one. Forcing customers to create an account to check in for the flight, and not allowing check-in over the phone. Charging customers for water on the plane. In addition to charging for everything else, except for using the bathroom. No wifi on board, again every plane/airline I've flown in the last 2 years, has had wifi. Seats don't recline, again, at least not on the plane I flew. I will never fly Spirit again, and I will be encouraging everyone I know to avoid your airline as well."