Find cheap flights from Boston to León

Cons: "Sorry the attitude to help people after a cancelled flight is sucks,"

Pros: "Impressed with food and crew!!"

Cons: "Very tight seating in the double decker near the rear particularly for a six hour flight. Food and drink were very good and check -in clerk got us on an earlier flight. Only complaint really was the lack of any leg room."

Pros: "Wonderful crew!"
Cons: "It is impossible to get comfortable in those seats."

Pros: "Seamless boarding and seat upgrade to economy premium."

Pros: "Direct boarding from business class lounge!"

Pros: "Crew was very accommodating, seats were comfortable"
Cons: "everything was good"

Pros: "The people from British airways were incredibly helpful."
Cons: "British airways pushed the flight time which made the original connection flight from Heathrow impossible. They notified justfly the company who we used to book the flight and told them the reservation would be cancelled. Only justfly never did something about that. They did not notify us about any changes and when we arrived at the airport the lady at the counter told us we don't have a reservation even though justfly happily took our money. If it weren't for the BA staff who rebooked is through Air France we probably wouldn't have made it."

Pros: "I’m always impressed with the friendly and caring nature of the British Airlines staff. They always go the extra mile (or km) to make sure that you’re happy."
Cons: "The food, but who flys for the meal"

Pros: "Terrible food. The food will actually make you sick."
Cons: "Charge extra for food but provide food that will not make you sick."

Pros: "New bedding is comfortable!"
Cons: "1. No toiletries were available for business class even on this flight. 2. There was no food choice especially if you prefer vegetarian. 3. Even if One presses a button to request for some water, no one comes to the seat; this habit of BA continues for the good part of the last decade. Reminded me why I stopped flying BA! 4. No wifi even in Business class! Someone in senior management of BA needs to fly SQ, Cathay, Qatar, Emirates and learn what can be improved. Most of these airlines have better service in economy than business on BA!"

Pros: "Entertainment on board"
Cons: "Late. No other flights to Milan for 12 plus hours. Rerouted to a different airport. Rental car at Mxp so have to taxi back and forth. Missed tours etc. no apparent reason for being late. Weather was fine."

Pros: "Plenty of entertainment in the headrest screen to keep you occupied, including lots of TV, movies, trivia games, and even a chat for travelers on board to connect."
Cons: "It’s the old 2-4-2 row setup. Nobody likes being in one of the two middle seats. We booked through AA which meant we couldn’t check-in online on ba.com. We got what was left."

Pros: "Flight left on time, plane was clean, entertainment options were good and flight attendants were cordial."
Cons: "Food was marginal- avoid the chicken curry."

Pros: "Crew and staff were very nice."
Cons: "Flight was overbooked even though we booked the flight 2 months ahead of time"

Pros: "The red eye from Boston was the second night flight in a row. So my seat, on the aisle, near the back, with no seat behind it, was a welcome one. I slept the whole way."
Cons: "Leg room in basic Economy is a bit meager.L"

Pros: "Did not even fly"
Cons: "Our flight was cancelled due to weather. This happens. But it was the worst customer service experience I have ever had. I spoke with four people at British Airways and five people at the booking agent. Nobody wwpuld verify anything. British Air even said at one point “you are not a customer because you booked through an agent”. That gentleman would not even transfer me to a supervisor for help. He told me “they didn’t exist”. I will never attempt to fly them again."

Pros: "Great crew"
Cons: "Old entertainment system"

Pros: "the meal, the aircraft, the friendliness of the flight crew, the on time departure and arrival."

Pros: "The BA crew on both my flights from BOS to Prague were much more engaged and friendly"
Cons: "Crew Customer sevice"

Pros: "Food, seats pretty good , movies offered some good choices much better than US carriers"
Cons: "Heathrow airport at 4:30 AM not fun at all"

Cons: "overhead storage was inadequate. People were allowed to carry on bags to large to fit the overhead bins correctly."

Pros: "Nice new plane, great staff, decent comfort"
Cons: "Boarding was slow - also such a fuss made about the difference of services in each class -"

Pros: "The food on the flight was good and the wheelchair assistance was good too."

Pros: "The crew was very nice, and I enjoyed the complimentary glass of wine with the meal!"
Cons: "The entertainment was kind of blah and the food was horrible."

Pros: "Flight attendants are very helpful. Food options are better than American Airlines."
Cons: "The seats are narrow, could be wider (please see Cathay Pacific layout - they are the best in the One World Alliance). The amount of storage space at the seat level was limited. Limited lighting available when one wants lights for personal use. Lastly, the person sitting in the window seat has to "step over" the aisle person (is he/she is sleeping) - not a good design."

Pros: "Crew members were all very nice.the flight was on time."
Cons: "The breakfast served before landing was no good,"

Pros: "In-flight service was really good"
Cons: "I was travelling with family and they assigned seats all over the flight. Initially they assigned seat for my 3 year old separate from us."

Pros: "First international flight. In flight entertainment was fantastic, plenty of new movie titles to view along with music, all complimentary. Staff was hospitable and frequently came by to reduce lighting and offer food and refreshments. I’m about 6’3” so my only complaint was no room in the middle seat but otherwise it was ok. I made it work."
Cons: "Not enough room between the rows for me to adequately stretch my legs out."

Cons: "the last part from london to milan was not great they did not offer coffee or water and the crew was very unfriendy"

Cons: "Nothing"

Cons: "Cabin crew seemed uninterested in passengers. Hot food was honestly disgusting and there were no snacks other than a sugary chocolate bar"

Pros: "The flight was nice and smooth and I felt very safe the whole time. Sitting that close to strangers for 6 hours is simply annoying and uncomfortable. One would not stop talking to me even though I had ear plugs in and my eyes closed(it was an overnight flight), and the other took up a lot of space. I guess that's not the airlines fault but it would be nice if international flights were more spacious without costing a small fortune."

Pros: "meal was excellent, blankets were appreciated"
Cons: "Seats were way to cramped in economy. Center seating armrests did not elevate -- even tho there were no other passengers in my row, I could not spread out. I ended up with difficulty walking for 2 days afterwards due to T-band cramps. Please advise your passengers that they need to get up and walk every couple of hours. Common sense, but none that I apparently had."

Pros: "The crew was excellent and very professional, the flight was on time and the meal service was decent"
Cons: "The equipment was American Airlines and was seriously outdated, the ife was not on every seat and the seats themselves were horrible"

Pros: "Nice in flight crew"
Cons: "Horrible food selection, very uncomfortable seats, poor entertainment . I called the customer service line to change my seat and the experience was terrible. The lady barely spoke English and put my on hold twice for 5 minutes to end up saying she couldn't help me. Overall, 25 minutes at the phone"

Pros: "Live counters for dinner Boarding directly from lounge"

Pros: "Good entertainment options, crew was nice, ride was smooth."
Cons: "I had a very tight layover and it took forever to get off of the plane, I nearly missed my next flight - it would be nice if short layover passengers got de-boarding priority."

Cons: "My sound in the movie didn't work as the headphone jack wouldn't work. It made the movie unwatchable."

Cons: "I recommend that you not affiliate with Webjet. I will never make a reservation through them. Everyone at Webjet is from India with strong accent. Always put on hold to ask supervisor to make any change. Took 4 phone calls , many emails and hours on the phone to finally cancel a flight."

Pros: "Ear phones for those of us who did not bring any. Having a meal and drink available and at no extra cost."
Cons: "Not knowing if I could get an extra drink after the food was served, would have been helpful. Snacks of chips, pretzels would be tasty. Offering more water or a larger container offered would help. Explaining how u have to get to the next terminal would help. Having to go to many shuttles is confusing."

Pros: "I was not made to board the plane because I didn't have a transit visa to London causing me to be stranded in Boston.i called the customer service a month before my departure but he was not able to tell me to get a transit visa to London before my departure"
Cons: "British airways were not helpful....webjet costumer service did not also provide me with enough information before booking me on the flight...I therefore need a refund of my money ASAP"

Pros: "I liked the fact that the crew got out of he way when I went to the bathroom."
Cons: "The boarding process was chaotic, everyone ran to board and it wasn't clear who could board when, there was no wifi on the plane, the "screens in the headrest" were not functioning, and the ones that were were SO OLD that you could see the lines on the screen where you were supposed to touch, entertainment was terrible, and we sat on the runway for over three hours because "the left engine wasnt starting" only to discover two hours later that a latch was frozen which is why it didn't start, so they defrosted it and then we flew. WTF?!"

Pros: "Check-in Ticket printed by BA staff at the airport had the wrong gate number so I was sat in the wrong part of the terminal until I got suspicious and double checked the screens to find my flight had started boarding elsewhere. Entertainment system had a screen from the mobile phone you owned more than a decade ago. Breakfast was a Kellogg's chew bar. Staff onboard were excellent."

Cons: "I was not let onto the flight as my passport was expiring in less than 3 months and the EU has restrictions against this. My disappointment stems from the fact that I was not given any warning that this was a concern before I arrived at the airport. So, I was unable to use the ticket and have been subsequently told that I cannot be refunded for any part of the ticket. As a consequence, I will not be using Finnair again at any point in the future."

Cons: "they have removed the eye mask and toothbrush from the long-haul night life kit. Also the new seat have different headrests, that don't bend"

Cons: "I was unable to check-in online or select seats, and was thus relegated to a middle seat. Never happens when I book directly at ba.com - so clearly, they penalize people who book through an airfare wholesale site. In addition, they typically offer an upgrade promotion ($$) online or at time of check-in, but when I asked they said they weren't offering any - despite a colleague who booked directly on ba.com being offered one. Won't ever make that mistake again - not worth it."

Cons: "Entertainment system is old, food is bad, seats are as tight as American airline, flight was delayed for silly reason"

Pros: "Food was OK, crew was nice. I loved having my own TV and access to movies, games, series, etc."
Cons: "What I really dod not enjoy is the seats. They are extremely small and tight. I literally was pressed between the two people sitting next to me. I didn't have space to even bend down to grab my bag.I could not sleep a wink and was extremely hot."

"American unexpectedly and without any reason moved my and my wife’s seat so that we were 11 rows from our 7 and 9 year old. I tried to get moved back to our original seats and while they were trying to figure out how to do that, someone bought the exit row and we were stuck. It just seems like being a million miler and and a gold elite don’t mean anything anymore."

Pros: "Im usually not one to sleep on ttransport but I was very comfy on this flight and was able to sleep the whole three hours"
Cons: "The snacks."

Pros: "Nothing"
Cons: "Everything"

Cons: "Great flight, ontime departure and early arrival. Bags were delivered within 15 minutes of Ariosto the gate."

Cons: "More legroom and monitors in the seat back like Jetblue."

Pros: "Entertainment was good for the length of the flight."
Cons: "Delayed several times, one of which was because they didn’t have enough gas for the trip. The pilot also came in so fast and hard that he slammed on the planes breaks when landing - violently shaking the entire plane."

Cons: "Sat on tarmac for over 40 min waiting for gate"

Pros: "Nothing"
Cons: "They make flights to depart on time. Also they should tell anything about the reason when they are delaying four times for a flight"

Pros: "First class, good food, quiet and comfortable"
Cons: "People traveling with "emotional support animals" should board LAST, not first"

Cons: "Plane was delayed for 1 hour, electrical problems, which were never fixed. No entertainment no wifi, unable to charge battery on cell phone. Cabin very warm."

Pros: "The crew members were extremely helpful. It was a full flight and hard to find space for all the carry-on luggage, but an extremely helpful stewardess did a great job of finding space for my bag. She was attentive and friendly for the beverage service and really made me feel welcome."

Pros: "Crew was nice. Boarding and deplaning was quick. Flight was on time"
Cons: "WiFi was super slow"

Pros: "Attentiveness of crew and meeting my needs"
Cons: "More leg room/space and a FREE sandwich. I’ll take one is those."

Pros: "The seat was great"
Cons: "Cabin crew - service"

Cons: "No complaints, great crew, great service, great flight!"

Pros: "Boarded in Boston and pulled away from the gate. An engine starter was bad so had to tow back to gate. After time to figure out the issue we were deplaned and began rebooking process. Not satisfied"
Cons: "See above"

Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."

Cons: "Entertainment system went down toward the beginning of the flight. The crew seemed irritable, but that was probably because people were upset about the entertainment system. We had to listen to a loooong speech about their credit card. I, personally, don’t like sales pitches over the intercom in the middle of a flight. Had the movies been working, it would’ve paused during the long speech. Not cool at all!"

Pros: "There was an excellent selection of movies to choose from. The seats were pretty nice and clean and modern. A power outlet at every seat, and not just USB."
Cons: "Flight was delayed due to paperwork and some people were racing to their connecting flights. Lots of turbulence. The seats seemed comfortable at first, but actually hurt my tailbone pretty quickly, while the 17 hour flight we took next did not. Tray tables are the folding kind and a bit awkward. We were in the last row by the bathrooms and our seats didn't recline at all. You had to pay for any kind of snacks other than a little bag of pretzels and a package of cookies. We were in one of the last two boarding sections, and the woman letting us on the plane tried to make us check out carry-on luggage, stating that the overhead bins were full. Well, we didn't want to be without our bags for the next 24 hours, so we argued and she let us "try" to bring them on. There was PLENTY of room back there! It's just the standard line they feed, apparently, so beware if you're sitting in the back of the plane!"

Cons: "No message to call with passengers with kids to board first or any military personnel boarding first."

Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."

Cons: "I wish there was another option for a snack. There are many companies that would probably love to advertise through distribution to airline passengers."

Pros: "Nice flight, great leg room, staff was friendly and flight was on time."

Pros: "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
Cons: "Plane needs to be retired or retrofitted to accommodate smart device charging."

Pros: "The terminal seating"
Cons: "I am a 100% disabled veteran and I was being rushed by flight stewards with no regard to my physical limitations. I wanted to try the kayak route but after this last experience I don’t know if I’ll still with Kayak"

Pros: "The crew was really nice and caring"
Cons: "The music and entertainment collection was very limited"

Cons: "The plane was dirty, the window had a leak, the TV was too far away and the sound system to watch the movie was broken. When the plane is in that poor of a condition, it's time to replace it. F."

Pros: "Everything great. Rate food and entertainment moderate because there was no dinner, which we did not require, and we went to sleep so didn't pay attention to entertainment."

Pros: "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
Cons: "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."

Cons: "I do not like that I am missed my flight and got stuck in a city without any re-embersement. I usually use United, but decided to use American Airlines this time. Sleeping in an airport tonight. Thanks."

Pros: "Was on time"

Pros: "Flight from Lax to Lihue. Very comfortable, crew enjoyable entertainment with options"
Cons: "Everything about the flight from.Boston to Lax"

Pros: "Cabin was clean. Flight attendants were courteous."
Cons: "Their snacks were merely a cookie which was okay, but not what I would have wanted."

Cons: "After everyone boarded they said they had a 2 hour delay and if you got off the plane your flight would be cancelled. After an hour of sitting on the plane they got everyone off so a different plane could board and take off and then everyone got back on the plane and continued to wait. We left 2.5 hours late and when we arrived at the destination the plane couldn't contact the tower?!?! So we waited another 30 mins...ridiculous, rude, and rather fly southwest"

Cons: "It was not obvious that I was flying American arlines out of Boston. I was very confy"

Pros: "The crew were pleasant and friendly. They tried the best that they could given the circumstances."
Cons: "My flights were delayed so I missed my connection. I had to fly a red-eye from San Fran to Boston getting in at 6AM with meetings that started at 10AM...had to BUY a day-pass at the Admirals Club (I feel this could have been provided as it was mechanical issues that caused the delays). THEN my trip from Boston home were delayed so they switched me to another flight and then THAT one was delayed twice so I actually got home later than if I had taken the original flight! Overall the flights really sucked!!"

Cons: "they were keeping delay, delay, and delay when I was on the aircraft. My flight was from BOS to PHL on June 13,2017 was delayed and cancel then they pushed me back. They pushed my flight back on the next morning and without any apologize or responsibilities for me and I have been sleeping in the AIRPORT all night! never go to this airline again! bad and worst airlines ever!!!"

Pros: "Flight crew somehow noticed that we had someone in our party who could use some extra consideration. They pre boarded us as a result! They were also extra considerate during the flight."

Pros: "That I got home safely"
Cons: "From the get go it was an awful experience ... I travel with an emotional support animal as does my husband because we don't do well with flying. I have anxiety to the max about it & my husband gets ulcerative colitis flare ups any time he's stressed out which is usually while we fly and having our dogs with us turkey makes us feel better. When I called to tell them over the phone we would have our emotional support animal I got an attitude as if I hadn't been doing this for the last 4 years. She reiterated to me that we needed in addition to the letterhead from the doctor a form filled out (which we both did ) . Brought to the airport and sit had to sit at the counter like the girl didn't know what she was doing. Fast forward to finally getting to the gate after being stressed and our flight was delayed. This now only made our 50 min layover in DC 20 min by the time we landed. We ran from one gate to the next hoping we wouldn't miss our flight and when we got there they wouldn't let us on the plane saying things like "your dogs are not on this flight" "there is no documentation" "well then you must not have the right paperwork" ... in front of a bunch of people in line, out of breath, and now embarrassed I am forced to take out my folder and give them all the paperwork I had just given to the customer service desk before our first flight. They let everyone on the plane and still made us stand there and finally said "just go but your dogs aren't on this flight". Fast forward AGAIN to sitting on the flight the flight attendant comes over and says "guys where's you carrier the dogs need to be under the seats" .. we peoceeded again to explain for the seventh time that they were emotional support animals ... she then proceeded "no they are not they are not even listed on this flight" at this point I'm EXTREMLY embarrassed because people on the plane are paying attention and drawing attention to us but not only that ... I have been doing this for years .. I ALWAYS have the proper documentation as does my husband and we have never ran into this kind of disappointment and embarrassment from any airline until now. I was so stressed out to begin with and this deffinately didn't help ... nor did it make us wants to fly on American again. I felt pushed aside, embarrassed, and belittled by multiples employees ... all because the first employee clearly made a mistake and didn't document things correctly ... that should have never been put on us ."

Pros: "The flight was on time and the crew are nice with the people"
Cons: "Too crowded not able to take my other luggage on board."

Pros: "The airplane had screens that tracked the flight progress, which was nice once we finally left."
Cons: "The delay leaving Boston caused me major ground transportation problems in Philadelphia. Also boarding agents did a lousy job getting people to check their carry on bags, knowing with a full flight they wouldn't have room. This further delayed take off."

Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."

Pros: "The in-flight entertainment interface was well-designed. The aircraft tracker is the best, the media selections were plentiful. Having the usb and headphone plugs next to the monitor is the best. Better than Virgin for sure. But strangely, you couldn't order from the food and drinks menu like you can from Virgin so it was just a video version of the menu card. Food was good."
Cons: "Someone destroyed a lavatory so we were short one for the flight and caused a 30 minute delay before take-off. The usual spiral happened: pilot flew into bad turbulence to make up time. No biggie."

Pros: "Good experience all around."
Cons: "15 minutes late. No big deal though"

Cons: "Being stuck in a high dollar city for an additional night when i should have made it to the lower intermediary city and flown standby the next day."

Pros: "Good crew, very pleasant and professional."
Cons: "The three and a half hour delay was not great, but since it was due to weather issues in Chicago, certainly not the airlines fault. However, the communication about the delay was terrible. There was nobody and the gate, so we were relying on automated notifications from the airline. They kept pushing it later by 30 - 45 minutes at a time. We could have gone to the airport much later but just didn't know that."

Cons: "The pilots did not show up for my flight after my other connecting flight was delayed and a previous fkight had been cancelled."

Pros: "Nothing"
Cons: "Not updating flights at the airports or apps, our 3 flights that we tried to take to get us home were canceled I had to fly stand by ALL day Saturday, went through security three times, and have been standing at a ticket counter for ANOTHER DELAYED flight. I am disgusted and will NEVER fly American again and will let friends and family know to fly SOUTHWEST"

Pros: "Crew was nice including those helping with boarding."
Cons: "Difficult to recline chair. Limited snack options. Landing was a bit rough."

Cons: "Never took the flight we sat on the runway in Boston 1:30 mins we missed are connecting flight to key west. I had to drive 12:00am to 4am Tom ale it to work"

Pros: "We didn’t crash."
Cons: "First class seat was uncomfortable and had very little padding. Meal service was not good. No drinks offered."

Cons: "Fue de lo peor, viaje a Bos a SAL , haciendo escala en NJ , los vuelos súper mega retrasados, pero el más retrasado fue el NJ a SAL , supuestamente iban. A compensar con alimentos pero lo único que dieron fue una galleta vencidas, y una bebida no más mal servicio, no lo recomiendo viajar en UNITED"

Cons: "I paid $100 for an upgrade on a United which turned out to be the first row, and right beside the rest room (which was erroneously showing as occupied for the first 20 minutes). The traffic made it feel like I was sitting on a bench in Grand Central Station. I chose an aisle seat but ended up mysteriously in the middle seat. I had extra leg room but if I’d eaten the free 5 pretzels I wouldn’t have been able to fit it my seat any longer. The WiFi wasn’t working for the first hour of the flight. The flight attendant got really annoyed when we didn’t look up when he came by with beverages the first time. We all had headphones on and were looking at our personal screens. The activity by the rest room was constant so we didn’t notice it wasn’t just someone waiting for the loo. The luggage took so long to come out I thought my conference would be over before I got it. Overall, I thought it was bad and confirmed why I don’t fly United. Old, dingy planes, poor service. The pilot was pleasant and communicative so there was at least that..."

Pros: "The crew and the entertainment were excellent."
Cons: "The seating area is very tight and the aisles were extremely narrow."

Pros: "The crew was attentive, professional, and courteous"
Cons: "5 hour delay"

Cons: "Still in Houston after spending the night. Flight from Boston to SFO WAS DELAYED SEVERAL TIMES and we would have missed our connection to HNL. So we were diverted to IAH, where we spent the night and will leave for HNL soon."

Pros: "Professional staff and clean seat with smooth pilot who was not constantly announcing things"
Cons: "Small seats"

Pros: "Good. Seating. Not too crowded"
Cons: "Na"

Pros: "The flight attendants were so nice, and although our flight was delayed and hour and fifteen minutes and our layover was an hour and fifteen minutes, we were able to make our connection! Since our connection to Portland in Denver was the last flight of the night, they were able to hold it for us. This was wonderful because there weren’t many flights out that weren’t booked solid for the next day. The attendants on this flight were great about updating us with information for the connections and telling us when we would land in Denver."
Cons: "The plane was delayed over an hour for cleaning. It was frustrating to say the least."

Pros: "The flight was short and sweet. However, the customer service rep checking me in at Logan could have been much more friendly. I was bringing my parents lobster from Maine, and I ended up having to check my box of lobster. I have a United Explorer card and a Chase Sapphire Preferred card and I was juggling my luggage and had to sit my money clip wallet on the counter. Since I had cash in my wallet, the customer service rep abruptly told me, “we don’t accept cash.” I have been flying for most of my life and I know that you have to pay for baggage fees with a credit card. This interaction was disappointing to say the least."
Cons: "No beverage service."

Pros: "Didn’t have any food, so there should be an NA option. It was a smooth trip from start to finish with very helpful ground and in flight staffs."

Pros: "For an extremely late gate arrival, United personnel were very accommodating."
Cons: "One flight attendant was more than curt and impatient when taking food orders. Cabin announcement told passengers to check menu in setback pocket. There was no menu. Attendant didn't offer one until another passenger who overheard conversation requested menu. As a frequent United traveler BOS > SFO, normally a 5-6 hour flight, attendants always seem to be rushing, brusque."

Cons: "flight was delayed"

Pros: "A very tall, male, flight attendant very wonderfully took me almost all the way from one end of the horseshoe to the other. I didn't catch his name but he was SO helpful."
Cons: "My flight was delayed by a few minutes and by the time we got to San Francisco, boarding was almost done for my connecting flight. I had to literally run from one end of the United terminals to the other... the entire horse shoe."

Pros: "I like that the flight got me to where I needed to go."
Cons: "Lack of legroom and $8 to watch TV seems ridiculous. JetBlue has free TV and better legroom. Probably won't fly United again."

Pros: "Staff was friendly"
Cons: "Wireless didn't work either way. Uncomfortable seats"

Pros: "The plane left on time and smooth transition on and off the plane."
Cons: "N/A"

Cons: "Got re-seated into a non-recline, bulkhead exit row. For a tall guy like me that's a death sentence on a 6h flight that's delayed extra at the end of a day"

Cons: "Took 3 days to deliver my case. They have daily flights. Very poor."

Pros: "We boarded very quickly. Take off and landing were immediate. I wasn't interrupted as I slept."
Cons: "The flight was delayed. Ordinarily, a little over an hour isn't bad, but we ended up landing at 1:30 in the morning, local time. I called United expressing concern about the arrival time when I was first notified of the delay and all I was told was "I'm sorry for the inconvenience." I learned later that there was an earlier flight I could have tried to get on."

Pros: "Seats."
Cons: "Sat in the middle of two people who took up part of my seat too."

Pros: "I liked the comfort that the plane gave. I also enjoyed the fact that the crew was all very friendly and kind."
Cons: "There was no music or free tv to watch on flight. There were delays due to high traffic."

Pros: "It was affordable. That was the most redeeming quality"
Cons: "No entertainment available, Very tight on elbow space."

Cons: "They had flight delay issues and WE got pushed onto a next day flight but WE had to pay for our hotel when it was their planes delayed!"

Cons: "Honestly, I am not a big fan of United right now and their airline policies. The flight was delayed for a hour. But at least I wasn't dragged off the plane or stuck in 95 degree weather for 5 hours."

Cons: "1. Comfort: the headrest on these seats is so uncomfortable! It just props your head forward and causes a lot of neck strain. For most short haul flights, this is not a big deal, but it really makes for an unpleasant journey on the cross-country flights. Also, the four-seat middle section is so poorly designed. There is no way to store personal items under seats without invading the space of your neighbor because the metal frame supporting the row of seats doesn't match with the seats themselves. 2. Entertainment: United could not support continuous streaming of movies/TV shows for every passenger. My movie paused and froze so frequently that I gave up on finishing it and then felt like I had wasted my time. The speed and reliability reminded me of trying to watch movies on a dialup connection. It would be so much better to just have the TV screens built into the seats. All in all, United got a bad batch of planes and should try to take this into consideration when working with Boeing/Airbus on the next order."

Pros: "Flash for mac did not install"
Cons: "I felt like I was on my way to my death"

Pros: "Ease of boarding and security checking bag at gate"
Cons: "Check in kiosk couldn't scan phone was glad to unload my carry-on and check it for free. Should be encouraged to check 1 bag for free from start for smaller bags. Flight attendant was crabby when I tried to squeeze past into my seat. She kind of apologized by being nicer to me after that. They kind of yelled at passengers to take their seats to take off. I liked United. Too bad about the incident I read about. I was on a flight with no available seats to LA and thought someone had taken my seat. Turns out I was reading it wirong on my phone abd the last seat available was actually mine."

Pros: "It was a particularly stormy, windy night with lightning delaying our flight, however, once we were granted permission to fly, the pilots managed a safe flight with little turbulence once away from the storm."
Cons: "The seats, were the nightmare! If you're 5'8" or taller, don't plan to cross your legs for the flight duration!"

Pros: "The flight attendants were very nice."
Cons: "The seating was a little tight but overall it was a really good flight."

Pros: "The ground & flight crew was wonderful and accommodating"
Cons: "I wasn't allowed to bring in my carry-on luggage I was forced to check it in. We were told the compartments were fall once we boarded there was plenty of space in the luggage compartment it was a bit disappointing. I think the entertainment is overpriced as well"

Pros: "The flight was bumpy but otherwise pleasant"
Cons: "There was a rude passenger that yelled at me as I was exciting the flight suggesting that I cut her off as we were getting off the plane thinking that I took her bag. It was outrageous and completely ruined the flight for me. I realize this has nothing to do with the flight but it just made me feel so crumby and attached that I felt the need to share it. Also the leg room was a joke. We barely had any room to move. I probably won't fly coach on united again due to the bad taste it left in my mouth. Unfortunate because it's hub is in chicago."

Pros: "The staff was very friendly and accommodating"
Cons: "There was some sort of mix up with seat assignments two guys had the same seat assignment. The very nice gentleman who was sitting in my seat due this stood and allowed me to have my seat as it was on the isle and I was in boarding group 5 and my seat was all the way at the end by the bathrooms and needed to be able to stretch my legs into the isle. There was absolutely no leg room what so ever. The dude next to me spent the entire trip jabbing me in the side with his elbow so that he could access what little space I did have. I was unable to move my legs because every two seconds the entire plane was trekking to the back to use the bathroom, because while there was a third bathroom on the plane towards the front, for whatever reason nobody seemed to be using it."

Cons: "Because United scheduled flights without regard to airport Construction in Boston my flight was changed 3 times and I still missed my connecting flight. After I missed my flight, they refused to schedule me on the next available flight even though people behind me were scheduled because they were preferred customers. They refused to pay for my hotel and the customer service was rude arrogant and dismissive. I will absolutely never fly United again. The crew on the Boston flight to Newark was lovely everything beyond that was absolutely abhorrent. We got to our connecting flight exactly as boarding closed and they refused to let 11 people board. And subsequently, United staff was rude to us saying it wasn't their fault."

Pros: "Once flight began it ran quite smooth"
Cons: "I chose seats when I booked the tickets. So... Not quite sure how both myself and my partner didn't end up seated together, and both ended up in a middle seat sandwiched between 2 overweight people... Are you little people profiling to break up the overwhelming number of big people? another couple with 2 kids were also broken up into distant areas on the plane. I know everyone complains about so many things, and this wasn't the end of the world, but still, it's not ideal. The seating/etc seemed more disorganized than usual for this flight."

Pros: "I was so impressed with the captain and flight attendants handling the engine problems we had that sent us back to the gate for maintenance at Boston. They were calm and professional and (as a fearful flyer) I felt confident the captain was absolutely making sure we were safe to progress."
Cons: "It was so hot on the plane!!! It would have been awesome if they would have passed out water."

Pros: "The crew was fantastic"
Cons: "I really didn't like how the TVs were running to make you think you could watch whatever you want but then you had to pay. No one is going to pay for such a short flight, it would be really nice to offer it for free."

Pros: "Mostly I like that crew is nice, aircraft is big, and from EWR direcect flight to Delhi."
Cons: "1) flight from Bos to EWR is never on time and connection time is very tight. On day before my uncle missed the same flight because flight Boston got cancelled. 2) business class seats are not comfortable."

Pros: "Except for the boarding process, the flight went smoothly, the crew was friendly and I had no problems."
Cons: "The boarding process was confusing. I was issued a boarding pass with "see agent" instead of a seat assignment listed. When I saw the United agent at the gate I was told "don't worry we'll find you a seat." I was confused because I felt that I was treated as if I was flying stand by when in reality I booked my ticket in advance. Everything worked out in the end--I was one of the last on the plane but I got a seat and had no issues with finding a place for my carry-on--however, I prefer having an assigned seat to avoid the anxiety of not knowing what is going on during the boarding process."

Pros: "refund"
Cons: "Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines."

Pros: "The crew was great, the service impeccable, the boarding process fast"
Cons: "At least two different kind of snacks to choose from, will be much appreciated"

Pros: "The crew was nice and boarding went smoothly. I'm glad that they now offer complementary small snacks."
Cons: "I can never get the entertainment to work on my personal device and the seating is always tight in economy class."

Pros: "Crew friendliness"
Cons: "Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking."

Pros: "One crew member for the baggage crew was helpful."
Cons: "They lost my luggage which I had to put my medication on. I ended up needing to go to the emergency room to get the medication."

Cons: "Had to gate check bag both ways. Flight extremely delayed on way home causing me to miss connection; minimal communication from gate crew. A complimentary drink included a Dixie cup full of soda."

Cons: "Delays, had to stay overnight in Chicago since we arrived 6 hours late"

Pros: "Flight times/ delay was changed 4 times. In the end we were 1 hr Late, not the worst, but not great either. Plane was nice and had charging outlets."

Cons: "For reasons known only to them, United managed to separate the reservations of my wife and mine. Having paid for the trip with the Mileage Plus Explorer card, the first checked bag is free for each traveler. At the kiosk check-in at Logan, the machine wanted to bill us $25 to check my wife's bag. It took another 20 minutes to get this rectified."

Pros: "I liked how the flight attendants treat people in this flight. Thank you all."
Cons: "I didn't like how long the flight was, but that is not up to anyone to decide. I liked my stayed in the airplane."

Pros: "Nothing."
Cons: "Recently United decided to cancel all of their flights to Denver due to an April snow storm. United was the only company that chose to cancel rather than delay flights. Our flight was cancelled 24 hrs before any snow fell. Their solution was to offer us another flight over 72 hrs out. After spending 6 hrs on the phone with this company (not exaggerating) I feel entitled to say that this company holds zero accountability or concern for their customers. We had to spend an additional $500 to get to our destination last minute through JetBlue."