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On time departure, smooth trip, flight attendant told through passengers the gate we would arrive at and the gate our outbound flight was departing from. Early arrival
On time departure, smooth trip, flight attendant told through passengers the gate we would arrive at and the gate our outbound flight was departing from. Early arrival
Checking in at the airport the agent only booked the first keg of my trip and had my checked luggage going to the airport with a layover! Never was issued a boarding pass for the second leg or received sticker fir my checked bag. All was well in the end! Delta agents helped to resolve the situation!!!
Delayed due to an ill passenger after loading. Not preventable on Delta's part. Was in first class. The seats are becoming worn and detaching from their velcro attachments. Only got snacks on flight. The attendant was not the friendliest.
I would fly again the whole experience was great. The only feed back I can give that they don't do that American Airlines does is the crew there is more humorous with boarding and thank their passengers. It makes it more fun to fly with them. I would however fly Delta again.
From Atlanta to Cabo I would have hoped on a plane that size I would have been able to breathe and wiggle my feet a little! The leg room in that plane is non existent and I am only 5”4’. And the air vent either wasn’t working very well or just could not blow air from the ceiling to the seat area as I was suffocating through the entire flight! And please don’t say I would have been more comfortable in first class because I cannot afford those rates and have always travelled Main Cabin without issues !
Made the Atlanta to Pittsburgh trip many times, with Delta no issues
They did a fine job. Can't wait to use Delta in the future.
Seats in first class on the E175 recline too far back. I was in 2A, and the man in 1A fully reclined almost the entire flight. It took 6-7 inches of space away from me and made it very difficult to work on my laptop.
Carly the flight attendant was extremely helpful and very accommodating to passengers on the flight from what I noticed. Couldn't be more satisfied with the service and assistance from Delta's flight attendant, Thanks again Carly!!
Mario was great. Made a night flight on a small aircraft pleasant and memorable.
The overall flight went well and the aircrew was pleasant.
Very comfortable Prem economy seats for a long haul flight. Had a problem with the tv that the crew fixed so was great!
Cathay Pacific seems to be an airline in trouble and on its way out. Lots of broken or poorly functioning things like entertainment screens, seats, and enough well trained staff to handle a full flight. Sad...
The flight crew was exceptionally good. Personal needs were well met. The food choices were very nice.
Excellent. Planes are a little older and could get some refurbishment, but besides that everything was excellent.
While I was in great pain, the seat was sufficiently comfortable to allow me to rest and not be in so much pain.
we were upgraded which was a blessing and tender mercy for us. I fell the day before and was in extreme pain from knee to shoulder. Sitting in a more comfortable seat during the flight was an unexpected blessing and experience.
Seats were very comfortable. Crew were excellent. Food very good.
Flight crew was especially thoughtful and attentive, made sure our seats were comfortable so we could rest on the long flight
I felt thirsty and asked the flight attendent for water, but no one came for more than half an hour.
I had back trouble prior to my flight and everyone was great about helping me.
My tv was broken on the flight which is disappointing when you pay for a seat and expect a service
Always delays from Boston to Salt lake but this time was very long. Don’t understand while they board the passengers and then make them sit in the plane
Service for food to our seat was a bit slow. Snack choices were just pretzels or baked chips. My seat cushion was not attached. Other than Barbie, video choice were not very good or current.
After we landed, we were held on the plane for 30 minutes. There was no one at the gate once we landed and we forced to sit on a plan that had already over an hour delayed.
almost 4 hour delay as they over booked and had to wait for 8-10 volunteers to agree to travel next day.
Old plane. No outlets for laptop or phone. Seats worn out. Area around seat dirty.
I loved the flight and the crew. It was comfortable and smooth.
The crew was openly hostile and condescending to the customers. They spent the majority of that time in the rear talking and seemed really agitated when people asked questions. I heard five different people told that the information they requested was in the handout or safety brief.
ticketing issues caused many customers to have to go back to check in after waiting in security, then go through security line again.
Too bad that first class seats do not recline significantly causing discomfort
The flight was great but board was a nightmare. The gate was changed 4 times during the layover period
The experience was great and much better than the flight going out. of course I was in first class but the service was excellent
Food options were limited which is absolutely embarrassing for a Flight of this size The staff did not come around as much and I am not accustomed to such poor service from American Airlines Drinks I believe were limited to soda and water
Was as expected. Good leg room on planes - much appreciated.
I don’t think the flight attendants are happy. They do not seem to be friendly or welcoming.
Smaller, regional aircraft limits amount of overhead luggage space. At least there were jetways at both BNA and PHL. First class food service was minimal with the usual assortment of packaged snacks (nothing creative) and no handiwipes. American tries to turn around aircraft too quickly without enough time to clean the planes. WIFI service did not include TV programming.
6 plus hour delay with no explanation. No wheelchairs to transport us on arrival. Very disappointed.
Food choice is limited, entertainment better than average, seat leg room terrible
While I received notice that AA 478 was delayed, the flight departed PHX and arrived PHL more than two hours late. The first class cabin service was mediocre; there were no pre-departure beverages offered; there were no warm mixed nuts served with cocktails; there was no personal greeting to me as an Executive Platinum member by the first class flight attendant. While the flight operated safely, its arrival at 0219 in the morning in PHL ended a very long day. I do not feel that American provided first class service.
The crew was not great or professional. It seemed like they didn't really want to be there. A true lack of effort for accommodating customers.
Everything was really good but the seats are not very comfortable.
I paid for WiFi, but it (WiFi) was very very slow, will never take again! Impossible open Utube 😤😤😤
I had no legroom, although I paid for extra legroom. I could barely put my bag in front of my feet and under the seat. The Wi-Fi was horrible. In fact the flight attendant said that they had to reboot it and see if it was going to work and never did.
Everything was fine. I really enjoyed our early flight from philly to Orlando as well as the crew.
We reached alomat 45 mins before but we were not allowed to checkin. I tried check in online 4 or 5 times but was always getting an error. The agents at Boston logan airport were very very rude and unwilling to help inspite of the fact that we were travelling with a small kid. Finally I was unable to checkin my bag and we ended up booking other airlines for Miami. Finally understood that we were unable to check in online coz we had a kid with us and we that when there is a kid, we have to check in at airport.
4 hour delay and hardly attempt to make it up. I might be stranded in Vegas tonight.
The flight experience was terrible. Extra bag charges were exorbitant, and the customer service was incredibly poor. Flight attendants were rude and unhelpful. Post-flight, we endured a one-hour wait for our luggage, only to find our bags severely damaged. Overall, a highly disappointing experience with Spirit Airlines. Not recommended.
I would not recommend choosing Spirit Airlines, despite their seemingly low fares. Upon booking one’s flight, one must also pay for seating, carry-on bags, checked bags, snacks, Wi-Fi, and beverages, including water. One will also receive multiple solicitations to “bid“ for roomier seating among other obnoxious offers. Our flight was delayed due to weather and traffic, which is not the fault of the airline, but the staff and system were unable to communicate in an accurately and timely way. The gate information was not updated in real time. The gate crew and flight crew instructed us to reach out to customer service for assistance, which we did prior to departure, but Wi-Fi was not available on this flight, so once in the air, we were not able to prepare for any connection issues when we landed. I able to text with customer service prior to departure, but that representative did not have information about connecting flights and gates at other airports. The flight crew was unable to share gate information as we arrived at the connecting location. They did attempt to hold one connection for people traveling to Chicago. (there were 21 on board), but when those people deplaned, the flight they were told had been held for them had not actually been held. We were all herded to a customer service desk with only two individuals to manage it. Most of the crew throughout the day did not seem to have training in how to work with tired and stressed travelers, and they did not use any de-escalation techniques. As a result, there were four screaming matches at the customer service desk we were sitting near during the five hours we waited to make a standby connection. At one point a gate agent and passenger were screaming at one another across the entire gate area. The second flight was also delayed (once again a result of a challenging weather day), but when the crew arrived to inspect the aircraft, there was a fight among crew members that was audible from the gate. At one point a manager ran in and closed the door so we could not hear our “professional“ crew screaming obscenities at one another. We were ultimately herded aboard and reached our destination at 3 AM. While the weather and airport traffic was out of everybody’s hands, the lack of communication and professionalism and the unsafe conditions (passenger and crew tempers were raging) make me believe that Spirit Airlines is not a safe or reasonable choice. Once all the additional fees are added, it is as economical and much more pleasant to fly another airline.
The plane hit a bird and had to turn around. Very reasonable and I am thankful that occurred. However, the way they cancelled the flight after telling us just another 30min was not ok. They then used our plane for another flight.