Cons: "Nothing... great flight, uncrowded flight, plenty of extra seats to stretch out. Seat were very comfy and spacious which I loved even got a full can of soda unlike the usual half a cup and done lol. Would definitely fly Jet Blue again and prefer also. Way better than the other carriers."
Pros: "The flight was fine."
Cons: "Racist flight attendant targeted only 3 black people on the flight for chairs, bags, etc... But the people right next to us on either side received no reprimand. Terrible exclusionary actions."
Cons: "It was a little bumpy. Probably nothing to be done about that."
Pros: "MINT CLASS is amazing"
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Pros: "Missed my connection"
Cons: "Making it to Charlotte"
Cons: "We waited in the runway for 2 hours after landing. Not the airlines fault however completely unacceptable."
Pros: "Crew was great, seat very comfy with good legroom."
Cons: "Tvs didn’t work on the 2nd flight I had to take because of the delay in Rochester- insult to injury..."
Cons: "The flight left an hour late."
Pros: "Everyone was boarded early so we departed early. Quick flight with pleasant flight attendants and nice snacks."
Cons: "The desk agent in Boston could be a little more pleasant."
Pros: "Not too full of a flight"
Cons: "It was delayed 3 hours"
Pros: "Seats ok. Crew was great!"
Pros: "Nothing really that wows me ."
Cons: "Would have been better if it was on time. Delays are expected though being on the air a lot of times."
Pros: "Sleeping in"
Cons: "Sleeping in longer"
Pros: "Crew was very nice."
Cons: "Tv did not work on a 4 hour 40 minute flight."
Pros: "Smooth ride great service"
Pros: "Crew was nice. legroom seemed a little better than other domestic flights."
Cons: "You have to pay extra to sit in the exit row and there was no one in the entire row. Isn’t that a safery issue? Also, what really made me mad, instead of printing our boarding passes at the kiosk we went to a person (husbend had questions about Precheck) and she made us buy return tickets right then, on JetBlue. We had not decided on our return and wanted to leave it open. Can she do that? If not, I would like my money back."
Pros: "Everything including the seating, in flight service and entertainment."
Pros: "Loved the foot space and TV availability. Great food selection. Pleasant staff!"
Cons: "They worked slowly and caused me to miss my connecting flight. They didn’t try to help us make the connection. Awful."
Pros: "Seats are very comfortable"
Cons: "The flight is so much delayed. The flight attendent seemed not happy about me with a two year old, which makes traveling with a kid so unpleasant. When my kid asked to go to restroom, it seemed that we’re troulesome. My mom missed the water when they gave out drinks, but they did not come back for us. When I went to the back to ask for my mom, they said they’re cleaning up already."
Pros: "Friendly staff and a smooth takeoff and landing. All I could ask for. This was the 1st time that I flew JetBlue and I was impressed."
Cons: "The middle seat but that was probably my fault."
Pros: "I've been flying budget airlines for so long that I was almost shocked to fly an airline that actually cares about its passengers! I kid you not, when they offered coffee to all passengers, I was so sure they would charge us I turned it down. Then, I noticed no one else was paying for it. The next time free snacks and drinks came around, I made sure to grab some! I also appreciated the few extra inches of leg room in every row. Being 6'3", not many planes are designed with your comfort in mind. I fit fairly comfortably in a non-emergency row seat. Last time I flew to Baltimore for work, I had a terrible experience with a different airline. It was $200 less expensive than most airlines, but I ended up paying more in baggage fees and seats. It was only a 1 hour flight and My boss said, "Cheap things usually cost you more, in money, time, and emotion" and nothing has been truer. I always assumed that flights were always unpleasant experiences. Now, I know better."
Cons: "The seats, while having more than average leg room, still weren't very comfortable. Not that I'm expecting a luxury experience while flying economy, but I felt as though the headrest was farther back than average. I can usually fall asleep on a plane and wake up without neck pain, but I really struggled to even figure out a relaxing position this time around. I also did not know that JetBlue did not serve meals on cross-country flights. Or, on any flights for that matter. Had I known, I probably would've picked up a breakfast sandwich before boarding."
Cons: "Leaving 1 hour late"
Pros: "I enjoyed the comfort once boarded and flight attendants warm welcome"
Cons: "Our flight was 3 hours late. Was supposed to leave at 10pm and left at 1:13 am!! Customer service at jetblue kept lying about the aircrafts whereabouts and crew. They barely gave us updates, and at one point once everyone started asking questions and getting upset, they disappeared from the desk for an hour at least. The crew was late, there was no food, customer service had quite an inappropriate attitude, and tvs on the plane barely worked,"
Pros: "Friendly crew"
Cons: "Flight was delayed 2 hours and I never received notification. I got to the airport for a 4:10 flight to find out it was delayed until 6:15 and we didn’t board until after 6:30. Poor communication to passengers. Once on the plane the headphone jack didn’t work because something was lodged inside of it."
Pros: "I enjoyed the beverage options and my neighbors"
Cons: "No complaints"
Cons: "Wheels down in philadelphia on time, but then very, very long taxi to gate. At gate, no agent to meet us for 15 or 20 minutes. Very frustrating. Half hour late despite on-time wheels on ground."
Pros: "Donna was truly phenomenal The captain was friendly and informative"
Pros: "Jetblue is very reliable, very friendly and professional crew, and the make the flight very smooth."
Cons: "Food choices are limited, but I understand it is a short flight."
Pros: "The tvs, snacks, seat space"
Cons: "Loved everything"
Pros: "Comfy, cheap upgrades, ammenable crew"
Cons: "Late! I know there's no control over the weather but I don't have to be happy about it."
Pros: "Plane departed early and arrived 40 minutes early. Well done"
Cons: "Prefer BLUE Chips rather than cheese x AND usually they call for VETERANS to board before the start of general boarding. This is the first time Jet Blue DID NOT extend that courtesy"
Pros: "Flights were on time, people were friendly, snacks and drinks were FREE, TVs at every seat, comfortable seating!! What’s not to like?"
Pros: "excellent service"
Pros: "Seats were comfortable (an Airbus A320). Entertainment system adequate. Smooth flight."
Cons: "Two dogs in cabin. They were mostly well behaved. A group of six children loosely supervised by a couple of adults. The children were allowed to wreak havoc on the center section of the plane's cabin."
Pros: "Everything was on time"
Cons: "They did have entertainment screens which was a plus. During both flights they did not work properly which was frustrating."
Cons: "My flight was delayed by more than 2hrs. We were told that it was because of the weather in Boston. However, other airlines were not delayed this much. Also, it was initially very cold on the plane, but the flight corrected that later by turning on the heat."
Pros: "THe ground crew was able to get me on an earlier flight home."
Cons: "The flight gate was changed last minute--only one or two announcements."
Cons: "It was late about 30 minutes. But the overall was good."
Pros: "The staff, the service and the overall flight experience!!! Best flight ever1"
Cons: "Nothing! Everything was great!"
Pros: "Flight was on time. Seats very confortable and spacious. Attendants attentive and discrete. No hidden costs."
Pros: "Boarding, crew, bathrooms, entertainment, smoothness of flight, wifi"
Cons: "Always hope for more than water and pretzels, but those days are gone I guess."
Pros: "Changed to 3 hour earlier flight WITHOUT extra "change fee". It was FREE !! Enjoyed in flight TV with FREE drinks and snacks. As United goes backwards in customer service and costs, JetBlue leaps forward. Good work JetBlue."
Cons: "More options in snack boxes and/or food items"
Cons: "The flight attendants were fantastic!"
Pros: "Seat comfortable and the seatbelts actually fit!"
Cons: "Nothing relly"
Pros: "Well organized and easy to check in."
Pros: "Delayed boarding but made up for lost time in the air"
Cons: "Delayed boarding"
Cons: "No mechanical failures or delays would be nice"
Pros: "Was boarded promptly"
Pros: "this is the airline"
Pros: "Crew was really nice."
Cons: "My first flight was delay because of that I lost my second flight."
Cons: "Better allergy aware food."
Cons: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Pros: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Cons: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Pros: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Pros: "Almost 3 hours of delayed"
Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."
Cons: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Pros: "Entertaining crew"
Cons: "On time arrival (we were late)."
Pros: "The crew was nice, the flight was so short, there was little interaction with them."
Cons: "Boarding was a disaster, people didn’t have seats which caused a delay in boarding. It was a mess. The seats were uncomfortable and too small. I know it’s a short flight but it was just too tight in there. The flight was delayed and the communication was all over; the time was constantly changin"
Cons: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"
Pros: "Good flight in air"
Pros: "The seat get’s bit hard after 14 hours."
Cons: "The food was ok but not great"
Pros: "nice crew"
Cons: "terrible seat comfort, late departure due to airline’s booking problems"
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "wonderfu crew... very helpul`"
Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."
Cons: "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
Pros: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Pros: "Crew was awesome"
Cons: "No TV unfortunately"
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Cons: "insufficient overhead luggage space"
Pros: "The woman who helped us at the desk by the gate was possibly the single most helpful, kind Delta employee I’ve ever met. She wheeled me down the jetway and upgraded our seats. I wish I knew her name. She has very curly dark blonde hair and is petite."
Pros: "The staff. They were very helpful and polite!"
Cons: "We didn’t leave on time"
Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"
Pros: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Cons: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."
Pros: "the service in general very nice"
Cons: "If flight is full all the time get a bigger plane"
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Pros: "I was thankful for the early boarding with a lap infant and was very pleased with the options for entertainment on the TV monitor."
Cons: "The main issue I had was that we sat in row 34 and the noise from the engines often made it difficult to hear announcements, even with headphones in. Look into possibly zoning the audio and turning it up a click or two for rows behind the engines."
Cons: "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."
Cons: "Jet airways sucks"
Pros: "Free first checked bag, comfy seats"
Cons: "Would have liked more movie selection"
Pros: "The only flight that was a bit better was from Mumbai to Hyderabad."
Cons: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Cons: "Not having a seat assignment until arriving at the gate."
Pros: "The entertainment system worked well and was able to keep my phone charged."
Cons: "It's very cramped seating. They started boarding by rows but then gave up. Crew are nice."
Pros: "Great comfortable seats"
Cons: "Too much turbulence"
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Pros: "Easy boarding process, friendly crew member and smooth flight"
Cons: "The flight was delayed which impacted our connecting flight."
Cons: "Actually getting the flight I paid for. Or at least getting a one way flight, like I should've had. Arrived at my destination 4 hours late."
Pros: "Staff was friendly"
Cons: "It was crowded"
Pros: "It was fast"
Cons: "They could have offered headphones, the charging outlet didn’t work"
Cons: "food and entertainment (5+ hours!)"
Pros: "I like to staff and flight."
Cons: "My legs are too long for the seats"
Cons: "Mobile boarding passes did not work and required us to go back to the service counter and print the tickets. Luckily we had time but this was a hassle given we were traveling with our 3 year old. The woman at the service desk quickly helped us print the passes but stated the mobile boarding passes tended to not scan. They should have told us to print the passes the first time we were at the counter if they knew the mobile passes tend to not work."
Pros: "Crew is helpful, seats comfortable, flight and baggage on time. Food was good for the airline."
Cons: "International connection experience is awful. I understand that AmericanAirlines is not responsible but no help or explanation was provided either."
Pros: "Quick boarding"
Cons: "Very cold."
Pros: "Short duration"
Cons: "My seat mate was coughing quite vigorously when we boarded. Not a single flight attendant asked her if she was ok. She was a very sweet older lady traveling by herself. Also I prefer when the flight deck makes an announcement prior to take off. It is reassuring to hear their voice especially in times of rough air. That did not happen today"
Pros: "USB port at seat. Smooth ride and landing. Complimentary wine."
Cons: "Some of the typical unfriendly flight attendants. No way to get comfortable on the 10-hour flight. Horrible movie and other "entertainment" selections. Had to wait about 45 minutes on the tarmac after landing because they couldn't get an available gate for our scheduled flight. Beats the 5 HOUR delay on the flight out to Athens though. I have to say that's all the usual American Airlines incompetence. The cockpit crew always seem great though. I don't fly American unless I have to."
Pros: "It was on time. I liked the head rests on the seats."
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Cons: "Disorderly boarding. Oversold flight."
Pros: "On time arrival"
Cons: "No movie screens, no video screens, no charging options, no blankets, no pillows, no fun."
Cons: "We sat in Charlotte on the runway and had to run to our connection. The airport seems too small for the amount of traffic. We usually try to avoid Charlotte, but it was the only way to use frequent flyer miles"
Cons: "No message to call with passengers with kids to board first or any military personnel boarding first."
Cons: "The captain informed us AFTER take off that we could not wash our hands, take care when flushing, etc. Was this this hygienic? See"
Cons: "I wish there was another option for a snack. There are many companies that would probably love to advertise through distribution to airline passengers."
Pros: "Loved all the meals. Tasty, well-coordinated."
Pros: "Nice flight, great leg room, staff was friendly and flight was on time."
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Pros: "On time, non stop"
Cons: "New higher prices for less service."
Pros: "great flight! THank You"
Pros: "This was a completely hassle free trip. No aggressive, angry flight attendants. The usual United Airlines features that I have become numb to were entirely a absent. The 2 hour delay did not happen!"
Cons: "The attendants could have come down the aisles a few more times. I got pretty dehydrated & had to get up & ask for water."
Cons: "Delayed by nearly 2 hours, missed connecting flight"
Pros: "Uneventful and on time"
Pros: "Great hard working crew. Good food and snacks. On time!!!"
Pros: "Comfy/roomy seats, friendly staff, female pilot!!"
Cons: "It was freezing and blankets were not available. It is typically cold on flights but this felt like sitting in a freezer. That is the o not reason I gave 4 stars and a 3 star for comfort"
Pros: "Crew was fine and meal service was decent"
Cons: "Stood on the jetway for 30 minutes due to some issue with boarding. Aircraft was tiny, not enough bathrooms for such a long flight. Dirty bathrooms and long lines."
Pros: "Flight was great. Landed a few mins early"
Cons: "Not much selection of snacks. No tv"
Pros: "Good crew Lucky to get better seats!"
Cons: "Poor Selection of entertainment not enough screen"
Cons: "Entertainment screen did not work which affected 6 passengers, rows 34 and 35. Flight attendants kept saying there was nothing they could do. They didn't return to give us an update. We had to ask three times to different attendants."
Pros: "The crew seemed to be as frustrated as we were."
Cons: "The flight was delayed, then we had technical difficulties, the cabin was 90 degrees. It was awful."
Pros: "My flight had a really tight connection at London Heathrow. Then my flight from Vienna arrived 10 minutes late which made it even worse. A very nice BA agent met me as I deplaned at London Heathrow and ran with me thru Terminal 3. Helped me clear security with a priority card and ran to my gate with 2 minutes to spare. The women was really nice and if it was not for her I am sure I would not have made my connection. I don't know if there is anyway to track her down and thank her but I would like to do so. The flight attendants were OK but not excessively helpful."
Cons: "Having to reclear security. I understand the necessity though. The touch screens for the inflight entertainment did not work well. Food was Mediocre at best."
Pros: "The crew were pleasant and friendly. They tried the best that they could given the circumstances."
Cons: "My flights were delayed so I missed my connection. I had to fly a red-eye from San Fran to Boston getting in at 6AM with meetings that started at 10AM...had to BUY a day-pass at the Admirals Club (I feel this could have been provided as it was mechanical issues that caused the delays). THEN my trip from Boston home were delayed so they switched me to another flight and then THAT one was delayed twice so I actually got home later than if I had taken the original flight! Overall the flights really sucked!!"
Cons: "they were keeping delay, delay, and delay when I was on the aircraft. My flight was from BOS to PHL on June 13,2017 was delayed and cancel then they pushed me back. They pushed my flight back on the next morning and without any apologize or responsibilities for me and I have been sleeping in the AIRPORT all night! never go to this airline again! bad and worst airlines ever!!!"
Pros: "Boarding was smooth"
Cons: "Plane is dated and a little crowded"
Pros: "The airplane had screens that tracked the flight progress, which was nice once we finally left."
Cons: "The delay leaving Boston caused me major ground transportation problems in Philadelphia. Also boarding agents did a lousy job getting people to check their carry on bags, knowing with a full flight they wouldn't have room. This further delayed take off."
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Pros: "Flight was on time and got us past Hurricane Matthew w/o any issues."
Cons: "People were shuffling around their seats, no wifi, limited snacks...no frills basically just gets you from point A to point B."
Pros: "Departed on time, arrived a bit early."
Cons: "Our checked luggage didn't make the transfer in Philadelphia. We got it late the following day. What entertainment?"
Pros: "The flight was on time, I like the assigned seat, and the service was pleasant."
Pros: "The actual flight was fine, no surprises. Food was better than average in Economy, crew was very attentive."
Cons: "This was a code shared operation. Iberia issued my ticket but flight was operated by American Airlines. That made it difficult to reserve my seat in advance, and impossible (literally!) to reserve a special request meal. Online request wouldn't work so I called Iberia. They said they couldn't reserve the meal, I needed to call American. So I called American, they said they couldn't reserve the meal (even though the plane would be catered by their contracted food service-go figure THAT out!) and I should call the travel agent. Called the travel agent, who said I needed to call Iberia! Apparently no one could (or would) be responsible for my satisfaction. So the message here is: Beware the Code Share!"
Pros: "The softest landing on our whole trip!"
Pros: "Seats are not that small . It’s comfortable"
Cons: "Was the worst flight ever check in was opened late , computers were down , boarding was horrific , problems with many people and seating , flight left late ,"
Pros: "Really nice crew, really efficient boarding, I loved my seat assignment and the price was RIGHT!"
Cons: "Couldn't recline the seats, pretty harsh that you don't even get pretzels but I get it y'all."
Pros: "Flights to and from where not pleasant I think the staff is very rude!! I think the women that did the announcements was inappropriate the way spoke she sounded like a phone sex operator. The flight attendant yelled at women who wanted water!!! The flight was delayed it was not pleasant"
Pros: "Great crew and flight despite bad turbulence"
Cons: "The flight was delayed 3 hours and then the actual boarding process took another 30 min. Should’ve arrived at my destination by 6 and it’s now it’s 930"
Pros: "Everything good"
Cons: "The chairs"
Pros: "There was enough leg space and the flight was on time."
Cons: "There was no entertainment or food but that was expected. Otherwise a really great flight."
Pros: "I was appreciative to get home."
Cons: "I don’t like that you have to pay for seats. I find that ridiculous. I spent $500 for ea leg anyway and was annoyed that there were no seats available unless I wanted to pay more. The flight was scheduled to leave at 7:30 PM and was delayed until 10:52 PM departure. That was awful as we got into our bags at 1:45 AM. Seats don’t recline so it was uncomfortable as well."
Pros: "The crew was friendly. They got me to and from my destination safely."
Cons: "I resented the fact that we being charged about $3.00 for a can of soda after we paid premium for the flight and there was absolutely no entertainment. Hated the fact that I paid almost $80 just to take my clothes o. My vacation. Guess I should have gone naked, would have been $80 cheaper."
Cons: "Hidden costs,delayed flight,had to pay for carry on $35, had to pay for seat $30, plane was old"
Pros: "Nice crew."
Cons: "Our flight was supposed to leave at 6:40 PM but was bumped back until after 8 PM due to storms in the landing city however two other airlines in the same airport heading to the same city left on time."
Pros: "Crew was nice"
Cons: "Being charged 45 dollars for a small carry on each way adding $90 to my trip! Plus I was in row 5 where the guy in front of me could recline yet I could not very uncomfortable seats"
Pros: "The crew on this flight really saves the airline. They were hilarious and made the incredibly uncomfortable seats (coupled with a bumpy flight) tolerable for the duration of the flight."
Cons: "Seats are terribly uncomfortable."
Pros: "They got me from A --> B without any hassle and on time, aircraft was clean and reasonably comfortable."
Cons: "I object to paying for anything and everything, especially baggage and seats."
Pros: "The safety announcement just before take off was a refreshing & original presentation done by the very cheerful flight attendant, Brittany."
Pros: "Waited over 45 mins to check my bag almost missed my flight and I pre checked in. Very Disappointed with no drink or food not good I won't be flying Froniter anytime soon"
Cons: "The crew was very nice"
Cons: "The flight was delayed for no reason given. The seats don't go back anymore-that sucks for long flights. To charge $2.99 for a soda that once was complimentary is insane! The bag prices are ridiculous. You trick people by offering ok prices for the original airline ticket, then charge outrageous prices for bags and drinks. Very disheartening. I will never fly Frontier again."
Pros: "Super professional, courteous, and helpful flight staff. Seat was uncomfortable, but it was a short flight, so I had a weird plastic bottle of wine and cared less."
Pros: "Flight Attendants who aren't rude and lying to customers"
Pros: "check in crew were very pleasant and helpful, making the check in process very smooth despite multiple people, skis,etc. You are getting nickeled-and died- but I planned for that in advance, and despite that it was still a value compared to other airlines."
Cons: "seats are uncomfortable. If flights get cancelled (mine were not!), you are screwed because Frontier does not partner with other "sister" airlines, so you will have to wait a long time for a rescheduled flight or change airlines on your own dime"
Pros: "Friendliness of crew. Captains' explanation (on the return leg of our flight) of why it took sooo long to know why our flight was repeatedly delayed. Extra leg room seats for purchase."
Cons: "Having to purchase my seat, paying to have a carry on and for EVERYTHING else- a la carte style!"
Cons: "I didn't like that they sent a message that it was a 1 jr delay and after coming to airport we were informed it was an additional 5 more hours because of weather. There was no rather problems between Orlando and Phili. And if as they claimed the flight was coming from Las Vegas they could have sent a message saying 5 hour delay. There is no excuse for misleading customers. When we arrived and realized what had happened they said they could not offer any vouchers for coffee or meals because it was documented by frontier management as weather related. Finding a loophole just to avoid helping people stranded. To top it off they would not wave a 4 lb over weight bag even though the other bag was 25 lbs underweight. Just a lack of caring about customers the staff threw airline policy as their excuse for thier inhumanity. If I would not wait the 5 hours till the wee hours of the morning they offered a flight 3 days later or to split my family up including two minors on two different flights one the next day and one the day after that..... A gain with no vouchers for hotel food or anything??? Eventually I took a refund of my 4 tickets and got a hotel room and flew the next day on a seperate airline out of pocket. Sad that the airline can do this but more importantly that they choose to act I this manner. Just because it is low cost should not mean they don't own up when they make a mistake. They should have notified us earlier or at least make our delay a little more humane."
Pros: "I liked the convience of be able to relax and eat while waiting to aboard the plane!"
Cons: "I didn't like that all the seats were taken in the waiting area"
Pros: "Frontier's flights is very inexpensively priced. It is a budget airline but clean and comfortable. Baggage and food are added to your ticket price so if you don't need these items the price is right."
Pros: "I thought the planes were nice and clean although I guess that's the point."
Cons: "Charging for the first piece of luggage/carry on just isn't nice. I can see charging for people who fly with excessive pieces but this is my first time flying Frontier and to charge someone who brings one airline approved suitcase just isn't nice. I'm sure it's too much to ask for ANY sort of TV/Movie. I mean you fly to Orlando, if you put on a Disney movie it would be like shooting fish in a barrel and may even keep the kids a little quieter. Seeing as I have no children it would be great to have them slightly entertained if only for a little peace. I could care less about food/beverage options which of course were extra which I quickly realized was the name of your game. My reasonably priced $200 plane ticket became a $340 plane ticket once I realized there are no options but to either pay for my luggage or vacation naked. Also I was charged one price on my departing flight and a different price on my return flight for my luggage. When I asked why I was told the prices changed that very week. How convenient for your airline and nobody else."
Cons: "We paid for seat both way. Our returning flight moved our seats so we were no longer sitting together. Had to then go through the check in line ( even though we already had our boarding passes) to have the seat problem resolved. Only to be told that we never purchased seats. I had the documentation of the purchase and was still told we did not purchase seats. Not pleased."
Cons: "seats suck late late and late"
Cons: "Couldn't move the seat back at all. Couldn't sleep."
Pros: "Fast boarding and friendly crew"
Cons: "Had to pay for all food and drinks"
Pros: "Check-in went quickly and all personnel very courteous. I was assigned a middle seat and when I requested a window seat on the return flight, they were very accommodating. The cabin was very clean and the flight crew very professional and friendly. Both flights were on time, I might add. Would definitely choose Frontier for my next flight."
Cons: "I have nothing negative to say about Frontier."
Cons: "Every time we fly with Frontier we are always delayed for hours. My husband did not even want to fly with Frontier but i told him this time may be different but I was wrong. Flight was suppose to leave at 9pm we didnt leave until close to 12am. Also, I am pregnant so I was so looking forward to arriving on time and getting food and into bed. (restaurants close at 8 at the Indianapolis airport) Very disappointing will be the last time we fly Frontier."
Cons: "Both times flights were delayed by minor maintenance or paper issues. Seems Frontier is not so efficient at preparing flights mechanically and paperwise as other airlines. Or maybe they had to run to Home Depot for a part. Either way it seemed they should have anticipated the minor issues earlier rather than delay the flight."
Pros: "Flight was smooth, and the staff were all very friendly."
Cons: "I didn't like the fact that you had to pay for carry on bags. I have never been asked to pay for a carry on bag, and fealt it was a cheap way to make a buck of clients."
Pros: "It was a smooth ride despite the weather in PHL"
Cons: "Flight was delayed one hour, my white luggage got two big footprints on and black marks all over, so they didn't handle my luggage with a little bit of care, waited 26 min at the baggage claim to get my now dirty luggage, there weren't complementary snacks on the plane."
Cons: "In my lifetime of flying across four continents and dozens of airlines, Frontier is by far the worst. I arrived at the airport an hour before departure. I arrived at the terminal 50 minutes+ before departure. I attempted to check in at the kiosk, but was told to go to the check-in desk. I stood in line at the the check-in desk, and arrived at the front of the line more than 40 minutes before scheduled departure, only to be told that the Frontier computer system would not allow check-in to print a boarding pass within 45 minutes of departure. This condition of service was mentioned nowhere in the materials for the flight purchase online, nor is it mentioned on the airline's website. The first notice in print anywhere is at the check-in desk, in an ad-hoc sign placed inside a plexiglass display at the check-in desk. The check-in desk workers very politely suggested I call corporate. I called corporate and got the run-around from three different Frontier employees before they hung up on me. I won't give Frontier a penny. I suggest that you don't, either."
Cons: "Even though the ticket is cheap, you have to pay outrageous prices for literally everything else. You have to pay to reserve a seat (any seat) otherwise they can separate your family on the plane. You have to pay for drinks (even water) no matter how long your flight. You don't get a free carry on bag and if you don't book the bag before you get to the airport it can cost you north of 45$ to check it. The accommodations themselves were not great. The chairs have no cushioning, don't recline, are so close together that I couldn't cross my legs, and the tray table is 4 inches wide and couldn't even hold my laptop. The flight attendants on both flights were extremely rude and ran into me with the drink cart twice. One of the flight attendants when asked if the AC would be turned on since the flight was pretty warm asked if the woman wasn't just having hot flashes. She was upset tingly abrasive. The flight was delayed on the Tarmac for over an hour because the team couldn't load the baggage on the flight. The flight team didn't give us any explanation of the delay beyond that, they didn't update is on the expected time delay and they never apologized for the delay. When we did finally get going the flight crew was very rude with asking people to sit back down. Worst of all was that after all of that they lost my luggage. Despite a 2 hour layover and 1 hour delay at the gate specifically because they weren't done loading the luggage Frontier couldn't manage to get my luggage from gate 42 to gate 44... The whole experience was awful. I would never fly with them again no matter how cheap the ticket."
Cons: "I missed my flight because they closed the check-in counter and hour before departure."
Pros: "The flight was on time and even arrived early! Boarding was very smooth."
Cons: "Frontier has all the hidden fees they can manage with as little customer service as possible. Fly this airline as a last resort"
Cons: "baggage fees"
Cons: "They charge for water. WATER. They charge for a carry on. The plane felt like it was going to fall apart. After an hour of turbulence, I started to feel sick but thankfully didn't have to throw up because there were no vomit bags. If you need a really cheap flight and are only bringing a purse, it would be a decent. But be prepared for rude people, discomfort, and turbulence. A misleading, unprofessional company."
Pros: "Plane was newer, very clean. Seats were comfortable and the flight crew was amazing. Pilots were friendly and kept us in the loop on flight time, turbulence, etc. Flight crew was amazing and very friendly."
Cons: "Seats don't recline??"
Cons: "When I get to the gate the woman told me that I don't pay for my carry on luggage even though it was the 2nd flight in a round trip flight. The first part I got on with the same exact bags with no extra charge. Instead of looking up my info she told me I pay or I stay. Without raising my voice I asked her to check but this caused her to get defensive. We had 5 min to get on the flight and we didn't have time to argue. Frontier robbed me of $120. I fly back and forth from Florida to New Jersey always using Frontier. This past weekend is my last time using that airline. Jet Blue and American will now get my business and I'll make sure I tell everyone I know about what happened."
Pros: "Pilot was excellent. Nice take off, and landing."
Cons: "I had to pay for a carry on, both ways, this added $80 to my flight. I could have gotten a cheaper flight. Flight was delayed due to broken air conditioning that didnt work the full flight."
Pros: "Easy check in, comfortable plane, friendly staff."
Cons: "Everything is extra. Once you buy your tickets you find out you have to pay for your seat assignment, carry on luggage is $30.00 each way for a total of $60.00, checked baggage is $25.00 each way for a total of $50.00. What really got me was that they charges passengers $1.99 for a cup of water on the flight. Passengers should take this into account when comparing to other carriers."
Pros: "price of ticket and friendliness of crew."
Cons: "paying for a carry-on and not being told during booking that this would be an added fee. my belt buckle was covered w/ food from a baby or young kid."
Pros: "It was affordable, quick and easy."
Cons: "They make you pay for any drink, even a cup of soda. So cheap airfare equals no free drinks. They don't even give a small bag of nuts anymore... All the airlines air cheap skates today. But what can ya do. That's what we get today."
Pros: "Cost of the flight was substantially less than another airline I was looking into and it was a nonstop flight, whereas the other airlines had 1 or 2 stops. Both flights were on time...everything went smoothly. Flight attendants were very pleasant."
Cons: "Paying for a carryon was unexpected; it adds about $35 each way), but you are able to carry a smaller bag at no charge."
Pros: "Crew was excellent and fun"
Cons: "Overcharging for baggage"
Cons: "We sat on the plane for a (scheduled) hour before take-off. What gives?!"
Pros: "Flight departed on schedule and arrived before scheduled. Attendants were courteous and helpful."
Cons: "Very cramped seating. Was OK for short flight, but would be very uncomfortable for longer flights. $3.00 for a drink of water!"
Pros: "Crew was friendly and helpful. The setting was such that I could read when I wanted to read and rest when I wanted to rest."
Cons: "I missed not having a flight tracker. Otherwise I really can't think of any negatives."
Cons: "Flight scheduled to leave at 8:25 AM. Did not leave until 1:45 PM. Was delayed four times because of a Crew issue on Easter Sunday. Missed our entire Easter celebration because spirit was unable to man a plane Will never fly this airline again. Customer service was rude on top of it. They need to be prepared for crew to call out on a holiday. 5 1/2 hour delay with no weather emergency is unacceptable. A 50 dollar voucher does not make up for ruining a family hokiday"
Cons: "First 3 dollars for water Second I paid extra for better seat with NO recliner seat WTH"
Pros: "The flight attendants were funny"
Cons: "The lack of preparation and service to costumers."
Pros: "Mostly to be expected."
Cons: "Delayed flight but no communication of this. Had to check online."
Cons: "Having to pay for carry on baggage."
Pros: "Poor airline"
Pros: "The crew was polite"
Cons: "Literaly everything besides the crew was sub-par. Deterred me from flying spirit again. Seats were very uncomfortable and did not recline"
Pros: "It's affordable"
Cons: "How I had to purchase 3 tickets 2-3 times just to get home. there's no reimbursement when the company messed up."
Pros: "Nothing at all"
Cons: "Who bumps you off a domestic flight if you're not already checked into 2 hours ahead of time? Spirit that's who. The adage is true, you get what you pay for. We paid for a scam with spirit. They apparently have an odd policing if you haven't checked in at the airport 2 hours ahead of your flight, you don't get to fly. No one alerted us to this policy and spirit even double down on the claim the my didn't have our contact information to alert us while I was actively receiving texts from them. Did nothing to try and help us. Pay more elsewhere. It will save you in he long run."
Cons: "The fact that Spirit didn't let me board my flight or reimburse me or put me on another flight unless I payed a $99 fee."
Pros: "left on time"
Cons: "too small seat selctions-felt ike sardines in a can"
Cons: "$57 for carry on!"
Cons: "I went to the airport 35 min before the flight left with no luggage. I was told that Airline policy is to cutoff at 45 minutes and so they did not give me a boarding pass. I asked for alternative arrangements. They said that they can give me a ticket for a flight 48 hours later. They also said that they do not partner with other airlines so they cannot help. I purchased a ticket with another airline and left a few hours later. The staff told me that this is an everyday occurrence. Policies are fine but the staff should provide alternate solutions."
Pros: "I upgraded to the big seat which is a must when flying with Spirit."
Cons: "During the last hour of the flight, I was woken up by a gut wrenching stench. I'm seated in row 1 and look up and this male is wiping himself down with paper towels, at first I thought he threw up all over himself, the smell became so bad everyone was coughing, gagging. The flight attendants started soaking the air with a harsh air freshener. Then the man started spraying the inside of a duffel bag with the spray. The flight attendant bent over and said his duffel bag is full of puppies! Wow. Why would he be allowed to bring that on a 5.30 hour flight. Then he's soaking these pups with air freshener. I was sick to my stomach. The only thing this guy was worried about was his new sneakers. Pathetic excuse of a human being. I still feel sick, and my throat hoarse from the smell of chemicals."
Pros: "The crew, two African-American flight attendants was awesome. great"
Cons: "The turbulence was awful."
Cons: "Flight was canceled they lied and moved flight to next day...... no comps nothing"
Cons: "Flight delayed 3 hours and nowhere to sit inside security way overcrowded"
Pros: "I liked the easy boarding process. The crew was very polite. It was an easy, smooth flight."
Cons: "I am 5'3 and I only had a few inches between my knees and the back of the seat in front of me. Not super comfortable but my flight was only 2 hours so it was manageable."
Pros: "Superb airline service"
Cons: "Abysmal Kayak service. Very poor website design."
Cons: "Never flying spirit again"
Pros: "Clean aircraft. People didn't carryon large oversized bags. Room in overhead compartment regardless of when boarded."
Cons: "Little leg room. Little room to work with laptop or small computer. Pay for everything separately."
Pros: "They refunded my ticket"
Cons: "Had to find another flight"
Pros: "The flight from Myrtle to Boston was on time and actually landed 15 min early. My boyfriend and I got to sit near each other and had privacy. Super comfy new seats and room to stretch."
Cons: "Our flight from Boston to Myrtle was an hour and 1/2 delayed because of a crew member being late. Very irresponsible. We were all exhausted and some people had connecting flights that may have been missed. Crew talked to each other a lot and missed some passenger requests. I believe the flight attendant said it was a Chicago crew. The $50 luggage fee is a bit much. Thought the old policy was more fair. I like Spirit for its affordability which is going away now."
Cons: "I hate the spirit model and I hate that the regular airlines are starting to do it. Also they don't put enough padding on the seats, which is uncomfortable on a 5 hour flight. Flight was overbooked so it left late, but they padded the arrival time by an ENTIRE HOUR so it arrived "early"."
Cons: "Agendas were extremely rude and disrespectful. I had a family issue causing me to drive to my destination, and kept my flight so I could fly home. When I went to check in online, there was no itinerary to be found. I called, and they said since I was a "no show", it was cancelled and I could not be reimbursed. I offered to use it as credit and get a new flight, paying the difference. This request was declined. The agents on the phone were very rude. Spirit nickel and dimes you, has no available seats, doesn't feed you, and the planes are small. I will never attempt to take this airline again."
Pros: "My flight got canceled after being delayed for more than 5 hours. I called the Airline and still haven't gotten a reimbursement, or a voucher or anything. I understand things happen, but the poor accodomation and response from the spirit airline have been unprofessional and unresponsive."
Pros: "Quick easy boarding ...comfortable seating"
Pros: "This flight has been delayed 4 times. Personnel told use the plane was 2 minutes away but that they changed their minds about which destination would board. Terminal is a zoo. All staff were rude, unhelpful, and yelled at customers."
Pros: "Will never fly Spirit again."
Cons: "Will never fly Spirit again."
Pros: "3 delays still waiting at gate. Will never fly spirit again!"
Pros: "Flight crew on 05 November was outstanding.--Funny, engaging, warm."
Cons: "Plane was dirty."
Cons: "Original flight was cancelled causing me to miss work. Lost money at job due to lost hours. Would not recommend Spirit to anyone."
Pros: "Cheap price I thought. I'm alive - there were doubts this would happen"
Cons: "Difficult checkin online Felt like I was being nickel and dimed Uncomfortable seating Rough landings"
Pros: "Spirit is the worst airline. Completely inefficient. Will never fly again"
Cons: "Spirit is the worst airline. Completely inefficient. Will never fly again"
Cons: "There was a scuffle on our flight. The stewardess had no clue how to properly handle the situation so we ended up leaving the airport very late. Spirit also nickel and dimes you anywhere they can! I should've flown with Delta! It would've been cheaper! Food and entertainment? There was none!! The chairs are also like metal fold up chairs they threw a thin layer of foam on and bolted to the floor. The stewardess has no clue how to use the lights and kept turning them on and off the entire time during a red eye flight when I was trying yo sleep. The pilot is an idiot and tried to coast into the landing on a windy rainy day resulting in the bumpiest landing I've EVER had. Poor, Spirit. Poor."
Cons: "No leg space. Not even offered water."
Cons: "Flight was delayed on both my trip to Los Angeles and my trip home. Updates on delayed on my previous flight were early and often. While updates on this flight were not. I checked my flight status early afternoon on Monday and found my flight was delayed. Yet when I arrived at the gate at LAX the information on the screen did not match what was on the website. The gate was stating the flight was delayed even more than the website was advertising."
Cons: "pay for everything? that is just absurd. the airline tickets weren't cheap enough to make up for it."
Pros: "The flight was comfortable and enjoyable. We were late taking off and yet we arrived very close to our scheduled time. Baggage claim was very easy and quick. Enjoyed the friendliness of the crew."
Cons: "I had a very difficult time printing our boarding passes. I wasted 1 hr in front of a hotel computer trying to print the passes. Our password was never accepted. Alway "no match." Tried the only two passwords we use to no avail. I also called and paid for our baggage the night before our flight with a customer service rep, Carla, and when we got to the airport, the kiosk showed that we had not paid."
Cons: "I did not have my credit card with me and flight attendants would not accept cash for food and drink. I started to feel faint during take off. I asked the flight attendant for a glass of water. She said I have to buy water. I said I do not have my credit card with me. She said they do not accept cash! I begged for water, even just a sip I pleaded. She said all I can give you is a bit of ice. I started to cry and hold my throat. She still did not give me an ounce of water!!!! It cost $55 to CARRY ON my bag!! I just could not believe it! Also, the flight was delayed for take off. I will NEVER fly Spirit Airlines again. NEVER EVER!!!"
Cons: "Will never fly Spirit again"
Pros: "The flight attendants! They were funny and very helpful."
Cons: "The plane smelled like someone had defecated in their own pants for the entire ride. To purchase a soft drink and pay for a carry on are fees I was not prepared for. It would have been cheaper for me to fly with another airline. It was very cramped as well, felt like the person next to me and in front of me were on top of me."
Cons: "When we arrived at the airport the flight was posted on the aiport depatures board to leave an hour late. This information was never updated, although departure was actually delayed almost two hours. No Spirit personnel were ever present at the departure gate or elsewhere in the departures area to provide an explanation or answer questions, nor was any information whatsoever posted at the gate at any time. Once passengers were on board and the plane was about to depart, the pilot did give a short explanation, adequate but tardy. I know Spirit is a low cost airline, but keeping passengers informed about the status of a very much delayed flight Is a basic service that would not cost much."
Pros: "Boarding on time. Felt safe, pilot communicated well with the passengers"
Cons: "Seats weren't very comfortable, no snacks, some staff seemed tired (could have been due to time of flight). Didn't work out to be much cheaper than any other airline and with much less perks (seats, entertainment, snacks)"
Cons: "I would never fly this airline again. I like to think I'm a pretty reasonable person when it comes to customer service, last minute changes, and things like that. Checking in was no problem. Our flight had already been delayed so I was prepared for a longer wait. As I sat there, the flight got delayed two additional times. Ok, no big deal, but when customers were asking why the attendants could not tell us. When asked a general time we would be boarding, people were told "when the captain gives us the OK." Finally, we boarded almost 4 hours later when the delay stated only 2 hours. The plane was OK, but the attendants were far from pleasant. I was OK with no Tvs, baggage prices, and all of that because I was aware beforehand, but the way the staff acted was completely disgusting. After finally getting Chicago, I waited almost 45 minutes for my bags. When I called my car to tell them the delay they replied that Spirit had been backed up all day. Why? No one really knew. On the way back from Chicago to Boston, the flight was set to board at 1:09 pm. The airport was extremely busy, so I did not get through security until about 1:40. I ran to the gate only to see that they hadn't boarded yet. No updated on their website of the delay and nothing sent to my email. We didn't actually board until about 2pm, and then had to wait an additional 30 minutes on the plane because one of the attendants was late getting on. So now, it is about 2:45 and we are finally taking off-originally scheduled at 1:54 with NO updates sent to the customers on the delay. No one explained the delay and no one could give a time when we would take off. A few people tried to call the airline to explain their concerns and were abruptly hung up on. The least Spirit could have done is listened to their concerns and gave an apology. I will never, EVER fly this airline, and I suggest you don't either."
Pros: "Not much of anything"
Cons: "Every Spirit fight that I have taken has been delayed majorly impacting my trips. The first making my family miss one full day in Miami after the flight was delayed twice. Yesterday my flight was delayed over two hours for crew issues. I understand weather issues, but there should be some accomodation made when it is entirely the airline's fault. I witnessed one distraught passenger try to get assistance when the realized they had left his daughter's medication on the plane after leaving the plane. The gate agents were sort with him, not helpful in any way. They did call for a supervisor who showed up with a lollipop in her mouth. So unprofessional. I could go on, but I won't. This is a low cost carrier, with fares seemingly lower than their competitors but make sure to consider all of the fees before buying your ticket. Chances are the price is close to another carrier."