A Latam crew member at the Trujillo airport singled me out (racism??) and falsely claimed that my carry-on bag was too big and needed to be checked. Clearly it is not. It is specified as carry-on sized bag and I carried it on my trip into Peru without any problems. It was comparable in size to everyone else's bag around me. But, I was not about to get into an argument at the airport in a foreign country and, thus risk my safety or jeopardize my journey home to the States. So, I checked it begrudgingly. In Lima, my seat number was changed and I was never notified. The actual crew on the airplanes were nice. The movie selection was good but needs closed captioning in English. The food was disgusting.
The whole service did very well.. excellent job…
Let us take our carry on with us on the plane without paying an extra fees of $40
Bigger cups for coffee ☕️, Dixie cups are to small & easily knock over .
Latam never said that I needed a PCR test 24 hours prior to traveling. I got an email saying “72 hours”. I had to leave the airport in Santiago, pay $45 for a taxi and pay $50 for a rapid test and then rush back to the airport. The Santiago flight left late and I lost my JFK connection to SFO. Alaska air couldn’t help. I had to buy a new ticket
I booked the flight through budgetair.com and paid for one checked bag. When I went to LATAM gate at the airport, they told me they had no record of my purchasing a checked bag and would need to charge me. Budgetair insisted I had paid for a checked bag and LATAM insisted I had not and would need to pay again. Not sure if the issue is with budgetair or LATAM or both
There are 3 reasons to fly a different airline and 1 to fly this one. Cons 1. Getting off the plane they row by row but you cannot stand up before. It took nearly 3x the time and people that are slower that normally wait were being assisted by flight attendant so we all sat and watched. 2. we could NOT use phones while waiting to get off plane as they claimed they were fueling ... That is 7 year old fears. 3. They don't board in any logical way so just a complete mess. Pro 1. Clean plane
Pros: "Nothing as we could not take the flight."
Cons: "Allowing the option to change your ticket date, but failing all debit and credit cards payments offered, actually means that they are not allowing flight changes due to COVID related issues like they say they do. We had to book new tickets with another airline to get home."
Cons: "The flight was full and all seats were taken. It means it was impossible to maintain the required and necessary social distancing."
Pros: "The crew was great"
Cons: "They should be on time but we left 30 minutes later."
Pros: "The free middle seat because the flight was not full."
Cons: "Bigger glass for wine"
Pros: "nice crew for sure!"
Cons: "not to charge the extra cost for the checking bags!"
Pros: "Crew was nice"
Cons: "I could have been allowed to take an earlier flight and you could offer complimentary beverages"
Cons: "El vuelo se atrasó 1 hora y media no comunicaron y cuando llame me indican mal tiempo pero conforme que no había mal tiempo.. no estoy satisfecha con LATAM"
Pros: "Everything was ok"
Pros: "The flight was very comfortable"
Cons: "The flight should be not delay.. I paid money for been late...45 dollars they don’t appreciate loyalty"
Pros: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Cons: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."
Pros: "It went with no trouble"
Cons: "The inflight service wasn't great"
Cons: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"
Pros: "SEATs and crew"
Cons: "Food was almost nothing, for a 3hr flight plus delay ... not good!"
Pros: "check in and boarding (mostly because it was empty). Flight attendants. timely flight"
Cons: "premium seats should be more comfortable as advertised. On line services (extremely poorly designed and disfunctional website)"
Cons: "Overall a good experience."
Cons: "The stewards were rude and they overbooked the flight. These arrived at the gate at 6:15 and were told we could not board our plane which was to take off at 7:30. Absolute nonsense."
Pros: "Service is better . Has improve a lot"
Pros: "The seats are comfortable, the attention of the crew is great."
Cons: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."
Cons: "Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam."
Pros: "Perivian movies. Fast check in"
Cons: "Problems to boarding Short space in the cabin"
Pros: "- Flight in bound to Peru + 7 hrs late. Family of 4 separated. - Flight in bound to Cusco Overbooked. Sent us on a different flight. - Return flight from Cusco Bumped (+4 hrs late), promised voucher and upgrade due to all the previous issues. - Return flight out bound from Lima. Would no recognized any of the promises nor the inconveniences of the other flights and the promises. (In Lima all was denied by the land people but they kept on sending us from one person to another for over 3 hours until the final minute when all passengers where on board they said they could not do anything). Family was separated once again."
Cons: "The crew did their best to overcome what the land supervisors did not do. Check with us during the flight."
Pros: "The airline and travel agency never informed me that this flight was cancelled. I almost got stuck at JFK."
Cons: "Everything about the airline and the travel agency since they never took the time to inform me that it was cancelled."
Cons: "Aeronave muito velha, parecia que ia desmontar no ar."
Cons: "Entertainment kept crashing so we had to keep going back to find where we were with our movies"
Cons: "My itinerary was changed without my knowledge, the new fights included more stopovers, longer flights, and I was not seated with my husband. In addition, most flights were delayed. This experience was awful."
Pros: "Latam has very competent staff but somethings even they cannot help you with."
Cons: "The second half of of our flight was in an Airbus A321. I’m just under 6’ tall and I had to ride with my knees firmly against the seat in front with my legs spread open. Super uncomfortable. I’m already dreading my flight home"
Pros: "Better leg room than previous flight Food and drinks were very good"
Cons: "We and everyone else froze on the flight. Even with full jackets and the blanket, we froze. The last 2 flights on LAN, the sound/headphone system barely worked. You could barely hear any of the movies, and the music channels didn't work at all"
Pros: "Fairly cheap"
Cons: "No food or drink. Ridiculously small baggage allowed on plane"
Pros: "Having to download an app to have access to the entertainment was a big inconvenience."
Cons: "I took 5 flights with LATAM during the last 2 weeks. All flights delayed over 1 hours for no reason."
Pros: "Seats were very comfortable. This was an overnight flight and the noise was very low."
Cons: "When I got to Miami they had changed my next flight until the next morning. They did not offer me a hotel or anything. I had to wait in line to try to get on a flight to RDU. Then I had to wait in the airport for 12 hours to get a seat."
Pros: "Great service and delicious meals"
Pros: "The crew was professional and friendly."
Pros: "Very friendly staff. Specially crew leader Sandra"
Cons: "They said , the are not responsable for my personal items, this is not acceptable"
Pros: "Not much."
Pros: "Smooth ride no issues, I did not have anything bad to sat - the airport was lovely"
Cons: "Boarding was late and we left late but still got there on time"
Pros: "Efficient with good snacks. USB charging plug was a plus."
Pros: "The flight attendants were kind and professional. Served a small box of snacks and complimentary beverage service."
Cons: "The seats could use a good cleaning."
Pros: "It was amazinggg! Will travel again"
Cons: "Liked everything"