No entertainment was available. Not working for whole plane
Great service in business class, as always.
Weather system on the way down, but the pilot and first officer were tops
The staff was courteous and efficient. The entertainment selections were diverse. The seating was adequate for a long haul flight.
The check-in process took 50 minutes at the counter as the staff told me that I needed a visa for China (transit) while that info was incorrect. I had to deal with online customer service while the person at the counter couldn’t help. It finally took 3 people at the counter to send me away. Once on the plane for a 14+ hour flight, I couldn’t use the bathrooms freely as they were filthy. The staff obviously didn’t maintain the bathrooms during the entire flight. The food served made me wish that I had bought take-out food for 3-meals prior to my boarding. the quantity of food was inadequate for the long flight as well. 1 extra snack would have been appreciated. I will likely book my future trans-Pacific flights with another airline.
We left Chicago close to 6 hours late and they didn't bother to put anyones luggage onboard. So we arrive close to 6 hours late and no luggage so we have to wait in line to fill out paperwork to have our luggage located/delivered along with everybody else who had checked baggage. That can not be a cost effective way to run your business
On time & courteous. & On board service was excellent
|Flights Arrive in||Fargo Hector Field|
|Flights Depart from||Bozeman Gallatin Field|
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