Daily cleaning, installation of cabin HEPA filters on flights from Montana to Fargo
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Scores according to KAYAK customer reviews
Pros: "I lived! 5 stars"
Pros: "Crew was very good! Seating was okay, I am a very tall person so It is always tight in the seat for me."
Pros: "Seat was so comfortable! Aircraft was clean, crew was friendly"
Cons: "Nothing the service was great"
Pros: "Usually the local flights are not too comfy food was just crackers and sprite"
Pros: "I was in coach , they are always a little uncomfortable"
Cons: "Cheaper flight"
Pros: "Blue, dim lights"
Pros: "Crew was attentive and very pleasant"
Pros: "I did like the space between the seats, it felt roomier than other airlines. and the seats were pretty comfortable"
Cons: "I was never able to connect to the inflight movies on the flight even after downloading the app and following all the instructions. That was pretty frustrating."
Pros: "I loved how accommodating the crew was for having a late departure."
Cons: "Maybe update the passengers as you find out the plane will be later than expected"
Pros: "People were friendly and super helpful."
Cons: "I would have a better overall rating except there is no category for the check in. I was NOT PLEASED AT ALL WITH the way my baggage irresponsibly thrown on the bag conveyor belt! I could understand the bags were heavy but they were quite light, but tossed as if making a NBA championship free throw!"
Pros: "The service The people The flight"
Pros: "Crew was nice."
Cons: "Plane small - had to bend to get in door- am only 5’6”! Seats too small - too close. Definitely not a pleasant ride. Left late and still had to wait to get a gate. Felt bad for people with connections! I would pay more for an airline that offered comfort and made flying a pleasant experience- this wasn’t it."
Pros: "Direct flight"
Pros: "The flight attendants were wonderful. The seats are very comfortable. While waiting for the flight at the airport, an employee was offering everyone free snacks and drinks. I will use this airline exclusively in the future."
Cons: "There is nothing bad to say."
Pros: "The staff are nice and the cheese plate is usually good if you want to buy it"
Cons: "the plane started to descend for landing with no warning, giving us no time to go to the bathroom... then after landing we wait 35+ mins on the tarmac with the seatbelt light turned on because a gate isn’t open at LAX...and no indication of how long we have to wait?! wtf Alaska, a girl has to pee. Most uncomfortable flight ever"
Pros: "How smooth the ride was, especially the landing when it came time."
Cons: "Seats were a bit smaller than I would have preferred."
Pros: "Fue bastante puntual y la atención de 1era"
Cons: "La ubicacion del asiento que nos tocó"
Pros: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"
Cons: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"
Pros: "Excellent Customer Service and very comfortable seats."
Pros: "I'm used to being spoiled by Hawaiian Airlines. By comparison to Alaska Airlines, Hawaiian is a lot warmer with customer service, they are more efficient, they give you a free meal for trans-pacific flights, and they give you a screen or full entertainment system (depending on what kind of airplane you get). Alaska Airlines, by contrast, is a lot more bare-bones. I hardly had any contact with the flight attendants (when I did, they were nice enough I suppose), there was no food on the flight unless you paid a good penny for it, the seats were pretty average, and there was nothing really to watch (not even a common screen for movies, and this was a trans-pacific flight). You had to order their entertainment iPads. So I pretty much slept. That said, both Alaska and Hawaiian have good prices. Alaska had better options for departure and arrival times."
Cons: "The bare bones aspect (see other side)."
Cons: "2+h delay"
Pros: "Plane was full, but it didn’t feel too cramped. Flight Attendants all kind and efficient."
Cons: "No complaints except they need more vegetarian food options as it’s a 5.5 hour flight. No entertainment screen, you need your phone to watch anything, but there are USB plugs at each seat."
Pros: "Alaska is the best!"
Pros: "Customer service was great and there is actual legroom in coach!"
Cons: "Was involuntarily deplaned because ALASKA overbooked the flight which resulted in me missing my international flight to South Korea."
Pros: "Flight crew were very nice."
Cons: "Flight times were very late and made it hard for checking into our home. Also had to change out flight date and another place to stay for one night due to cancellation of service. Had to pay for that out of pocket."
Pros: "Ease of their app, upgrading to different seats, polite flight attendants and pilots that made a flight 30 mins behind schedule to being 10 mins ahead of schedule. Well done...."
Cons: "Seats were not comfortable, could use a little more padding."
Pros: "Short flight with low fares, you get what you pay for."
Pros: "Accuracy in Flight departure and Landing"
Pros: "Efficient boarding"
Cons: "No entertainment options in Alaska Air app"
Pros: "A complimentary drink."
Cons: "The flight was delayed at least an hour leaving billings due to not having a gate in Seattle. Would like to see a higher quality snack. Organic nuts? Instead of cheesezits. I won't eat that junk."
Pros: "Complimentary Wine"
Cons: "It wad late"
Pros: "I really liked that Alaska Airlines are on time. Also that they board the back of the plane first after first class."
Cons: "There was a little snafu with my connecting flight from Seattle to Portland. My luggage did not make it on the plane but my husband's did. I was misinformed at the airport after I put a claim in as to when it would be delivered."
Pros: "Leaving on time, arriving on time. Being a MVP."
Cons: "Not in Horizon's control...but bumpy ride because of the weather. Is it at all possible for pilots to avoid the thick clouds because this is the cause of the turbulence."
Pros: "Comfortable seats and great customer service."
Pros: "fast, low flight with good attendants."
Cons: "Noisy plane with too much vibration"
Pros: "There was no entertainment since was a shorter flight but the staff was amazing, comfy seats, good selection of food and excellent coffee."
Pros: "Great service, great attention to detail"
Pros: "Liked their prices and friendliness."
Cons: "There was no entertainment."
Cons: "The seats where to crowded"
Pros: "Just whole trip was great."
Pros: "The crew was super friendly and absolutely polite! The check in was flawless! The plane was well maintained and clean, bathrooms in board were spotless as well. For a 5 hour flight there was a three time beverage service, which was great! The pilot and crew were informative."
Cons: "The chairs on the plane were not able to lean back which was a disappointment for a 5 hour flight. Also i would have expected to have in-seat entertainment for a middle-term distance flight. I know they offered tablets but for a fee, which is unacceptable."
Cons: "Holding a plane for 20 minutes for flight attendants to show up. The flight was only 1.5 hours, we didn't really need flight attendants. On top of that, flight attendant Angel was pretty rude, told another flight attendant that she should make people wait when trying to get back to their seat and the drink cart is in the aisle. Ended up paying for in flight wifi to tell them my flight was late. Overal this was an awful flight."
Pros: "Great service friendly! Nice roomy seats. Clean. Great snacks and snack purchase boxes."
Cons: "2 seats, aisle, and two seats was hard with me and 2 kids but liked the space."
Pros: "We needed to switch our two flights from different times and from having a layover to a direct flight and they were willing to do so without charging additional fees. Great customer service."
Pros: "Crew is friendly and very efficient. The flight attendant came to tell me that I would be on the same plane for the continuing flight to Sacramento so not to worry about short connection. This was very considerate. Free wine. SMOOTH landing."
Cons: "The sound system is VERY loud to the point of being piercing. I was on four of your planes and this was consistent."
Cons: "Need display screens for entertainment."
Pros: "Upgrade to comfort plus was a bonus!"
Cons: "Nothing. Flying sucks with the pandemic, but delta is doing a great job!"
Pros: "Boarding was good"
Cons: "Plane smelled like urine"
Pros: "Very punctual! We arrived on the exactly time as estimated."
Cons: "Very poor snack options"
Cons: "Don’t be delayed by more than 1 hour. Twice the same day / both directions."
Pros: "The plane arrived in Atlanta ahead of time and thus we were able to start boarding earlier than usual. The gate agent kept the process in order and moved the boarding process along nicely. The pilots also got us to Baton Rouge 28 minutes ahead of schedule which was appreciated. Nice flight."
Cons: "Same issue with getting passengers seated once on the aircraft and then getting their luggage stowed takes too much time."
Cons: "Small plane, feels cramped"
Cons: "Great flight. We were delayed but the crew kept us well informed and tried to make up time in the air"
Pros: "I flew standby (for the first time) to London and check in team in NYC was great."
Cons: "Now, the team in London, wasn’t so great. They were a bit rude!"
Cons: "Take off on time"
Pros: "Comfortable and spacious seating. Quick and smooth flight."
Cons: "Since this was such a short flight, there wasn’t much to improve."
Pros: "The crew was amazing! They were all so nice and helpful"
Cons: "The WiFi didn’t work"
Pros: "The crew WAS amazing!"
Cons: "Not a thing! It was perfect"
Cons: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Pros: "Boarding and crew were professional and courteous."
Cons: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Cons: "Left A bag behind in NY"
Pros: "Movies and snacks on board. Friendly staff"
Cons: "They should provide free headphones"
Cons: "2nd Delta flight on the same day that was delayed. This one only 44 min."
Cons: "The pork dinner meal option was burnt … al the way through."
Pros: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Cons: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Pros: "The flight crew was very competent and welcoming."
Cons: "The gate agent at JFK was annoying. She forced us to check carry on bags for no apparent reason. Much larger carry on’s were allowed both before and after us. Her fellow agent seemed like she wanted to apologize for her capricious behavior, but was understandably hesitant to do so. The airplane seating was cramped and uncomfortable. The rntertainment choices were very limited unless you enjoy superhero movies or a very limited range of audio/musical selections. So it goes in coach class."
Pros: "We left early"
Cons: "The Wi-Fi cut out a bit"
Pros: "Every aspect of this trip with Delta was super! We were on time, a bit early even. The flight was smooth and comfortable."
Cons: "I would prefer fresh fruit or vegetables as a snack."
Pros: "Delta employees are a cut above American AIrlines and I have to say everything went very well with the flight. THe last flight I took on American went horribly wrong and it was not even completed."
Pros: "The last time we flew Delta, we were underwhelmed. Our flight was delayed several hours and there was nothing exceptional about it when it did finally leave. That was 5 years ago, and there's been a lot of changes. There I'd now in-flight entertainment, reasonably comfortable seats, and everything was on time."
Cons: "Virtually no food options."
Pros: "Not on time"
Cons: "2 hour delay"
Cons: "Never on time"
Pros: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Pros: "Great Movie selection!"
Pros: "I liked getting home"
Cons: "I didn’t like the delays without warning or any benefits at the end."
Pros: "Love the TVs provided with recent movies and games"
Cons: "Security was a headache"
Cons: "Pretzel mix was lacking in quantity and taste."
Pros: "Everything went smoothly. The staff were friendly, the flight fast and calm."
Cons: "Nothing that can be done, just tough being 6'5" in a connection plane."
Cons: "The worst"
Pros: "Entertainment did not work even though it was a quick flight we sat at the gate for a while which turned the flight into hour and a half."
Pros: "Wi-Fi on the plane is a nice touch."
Cons: "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
Pros: "Plane was clean, easy boarding, crew was kind and attentive."
Cons: "30 minutes late no explanations...."
Pros: "I love Delta, especially their newer planes that have screens in the backs of headrests and free movies."
Cons: "Leg room is never enough. I'm 6'1"."
Pros: "Great to have in flight TV"
Pros: "If you're willing to pay the upgrade, the entertainment system and ear buds should be in working order! Seats still uncomfortably narrow and audio system on plane should be audible!"
Pros: "the meal was OK and they served ice cream midway between SFO and JFK."
Cons: "Late departure. Long delay getting to the get because of congestion at Terminal 4."
Cons: "not enough leg room and space. The business class should be at the minimum for economy. My standard carry on luggage did not fit the over head compartment."
Pros: "The airline crew seems to be getting better, although I can't say that they are super helpful"
Cons: "The seats, just water offered, the bathroom, no Wifi, extremely crowded and small plane. Seriously, I don't understand what is all the money payed used for since I just heard that the crew members might be actually underpaid"
Pros: "Easy boarding. Due to bad weather they kept us well informed. One hour late but not their fault."
Cons: "A little chilly in the waiting are."
Cons: "Delta allowed us to board knowing of possible weather delays at the destination! Once on board the captain announced that we could not take off due to weather at the destination! Why didn't they let us just sit in the airport until Delta knew one way or another? Been sitting, trapped in the plane, no AC, no announcement from the flight crew. Could be waiting in relative comfort inside the airport!!"
Cons: "My seating. Location. We checked in 22 hrs before the flight and received C4 c5"
Pros: "Manchester Airport first class. More services and convenient than JFK and Atlanta. Check in and gate staff great in Manchester. I"
Cons: "Plane change JFK. Staff with TSA looked like they slept in their uniforms. Information incorrect on wifi customs and caused delays. Customs agents first class."
Cons: "Boarding was inefficient. Plane was packed to the last seat. No food for purchase."
Pros: "I felt safe add respected. They serve drinks and small snacks, no meals going to Hawaii, plan ahead."
Cons: "The airport at Phoenix had little seating. I was funny in the floor in case someone needed a seat. Otherwise, everything was good."
Pros: "Very nice!!"
Cons: "Flight Attendant should dis infect the lavatory everytime a customer uses since they have plenty of downtime (no longer serving refreshments)."
Cons: "A full flight in the midst of a pandemic. Totally unsafe! Safety first in the air and closed space vs how many you can pack in during a pandemic. Disgraceful! I have tried to avoid AA due to how they handle flying right now , I couldn’t today and they were just as bad as I imagined. Delta was so much safer and more protective of its customers . 50-60% full by design . Fly them and learn something."
Pros: "Excellent Service"
Cons: "More recent movies"
Pros: "They were nice. They listened"
Cons: "No screaming children"
Pros: "Crew was great. Love that the soft drinks are still free, unlike some other carriers. More leg room in the plane as well"
Cons: "Delay of 1.5 hours for “fuel” reasons that were sketchy at best. Luckily we were not one of the many that missed connections"
Pros: "The crew was friendly. The airline brought out some snacks for the passengers after an hour or so."
Cons: "There was a mechanical failure. We all had to deplane. The flight was delayed longer than the travel time to the destination."
Cons: "The LegRoom and Width. Very uncomfortable. The Delay, on my return, was not the best of Communication."
Cons: "No deberían cojerse los artículos personales de los pasajeros"
Cons: "The constant updates on delays was pretty miserable."
Pros: "Crew on the plant was friendly."
Cons: "I think at least some small food should be offer even tho it wasn’t dinner time."
Pros: "The entertainment was excellent"
Cons: "Traveling overall was stressing. Due to long line. And not enough space"
Pros: "The entertainment system is pretty cool and complete. There seems to be more room on coach."
Cons: "The usb charger for my seat didn't work. The power cord kept falling off."
Cons: "Inconsistent baggage rules across employees in different parts of the company."
Pros: "The Seats have a nice width and a nice forward-to-back pitch. They're also brand-new upholstery. Very nice"
Cons: "American Airlines concourse in Charlotte is awful. Standing room only, and under construction. No power outlets in the plane."
Pros: "Flight was easy and quick. Staff was attentive and plane was clean. Plenty of room for this big guy in economy."
Cons: "Food selection are poor. Need to follow diet trends more closely. Diets are changing globally and we want healthier choices. On flight entertainment failed again on this flight. To keep people busy and engaged during fight it is very imperative to keep those systems updated and working. Helps relax customers and make the time fly. This was the 3rd fight that had issues with electronics."
Pros: "Speedy check in and security check in. Seats in plane comfortable. Staff wonderful"
Pros: "We where late boarding, jet didn’t have fuel, we had delay after delay. This flight is never on time. every time I have taken this flight I am delayed. Also getting into charolette, we always spend at least 20 min on the tarmac"
Pros: "Comfortable seats"
Cons: "Nothing I didnt like"
Cons: "super delayed, then delayed more on tarmac due to OVERVfueling."
Cons: "Flight across the US had poor quality meal service, no charging port and no entertainment. Despite paying for an exit seat with more leg room the seat was very narrow and uncomfortable for the long flight."
Pros: "Comfort and crew"
Pros: "Awesome service"
Cons: "F/a’s are haphazard and disinterested in their customers. Below average experience."
Pros: "Arrived on time"
Cons: "Baggage was lost. Did not offer beverage during the flight. Did not offer headphones during the flight. Crew was rude and took it out on the passengers. Not me, but the guy sitting next to me caught a ton of attitude over nothing from one particular crew member and no greetings/farewells on boarding and arrival."
Pros: "Arrived early"
Pros: "On time"
Pros: "Quick flight"
Cons: "Cramped in seat with large person next to me"
Pros: "Attendants were pleasant and helpful. Baggage was broken but replaced with new one in Philadelphia."
Cons: "No entertainment options at all in this flight - system was down."
Cons: "First plane's engine caught on fire."
Cons: "I could not check in and pay for my second bag at the kiosk. I had to wait in the very long ticketing line to get help. Also, it was not clear that the international flight flew from the AA terminal and not from the International terminal where Iberia flies from...I had to walk to the AA terminal with all my bags which was stressful since I was dropped off at the international terminal which made sense as it was an international flight and the ticket did not say it was flying from the AA terminal only that it was operated by AA.."
Pros: "Trip on time"
Cons: "Terrible airline. Will not fly them again."
Cons: "Horrible long delays."
Pros: "One hour delay caused a missing of a connect flight"
Pros: "Flight was delayed in classic AA form, ten minutes at a time, leaving you standing around the gate picking your nose with no information! An hour later we board. Our flight attendant Nicky was awesome!"
Cons: "The plane had no power outlets and spotty WiFi. Even though they knew we were late to Charlotte, they let our connection take off EXACTLY on time while dozens of us rand through the airport. AA does this to themselves, they are the worst!"
Pros: "I likes that I was able to pick my seat for the same price."
Pros: "It got me home in one piece."
Cons: "The flight was delayed after some passengers began boarding. The boarding process was also all over the place. When i finally got on the plane, the seats were very uncomfortable and I felt like a sardine being crammed into a small tin. the crew was at best, mediocre and boring. The in flight snack was two crappy pieces of cookie? Or was that a cracker? I did not eat it. The entertainment was one shared screen that I did not have a headset for, nor was I offered a headset, free or for a fee. The screen in front of me was too close and the screen behind that was further away and barely able to see it. I choose not to watch it for these reasons. The landing was rough at the end, everyone jolted forward when we hit the ground."
Cons: "Great app, sometime it still miss a flight, suggust to provide a display sorting options, such as stops, times etc"
Pros: "Friendly, helpful flight attendants. Flight left and arrived on time, despite being completely full (asking for volunteers to bump). Offered to gate-check our carry-on bags for free to alleviate crowding of overhead bins was fine for us since we already had checked baggage."
Cons: "If you don't pay for the premium seats, the legroom is pretty tight. I'm only 5'8" and I felt it -- if you're 6'+ you better pay for it. This aircraft had screens, but not individual ones so you're stuck watching whatever sitcom replay they pick, although there is a moderate selection of other music. I've been on a newer aircraft with the in-seat power and interactive screens so I know how good it can be, so this was a little disappointing."
Pros: "Overall it was a fine flight we were delayed an hour boarding. But this is good because apparently they didn't have a place for us to unload in Boston and we would rather be walking around the terminal in Chicago than sitting on the plane on the runway"
Cons: "The only downfall of the flight was the seating. Having to pay extra for an emergency exit row to get more leg room isn't good practice."
Cons: "The 5 hour delay"
Cons: "I have no made it to New York yet."
Pros: "Nice plane when we finally boarded it. Crew was very professional."
Cons: "Endless advisories, the official explanation of the flight delay and estimated departure was constantly in flux."
Pros: "All went very smoothly"
Cons: "Having to check my carry on bag. Brought only a carry on to avoid baggage claim, but was forced to check it anyway. There is NO organization to the boarding process, so in the free-for-all at boarding, people in any boarding group are let through with WAY MORE than 1 carry on and 1 personal item, leaving no room for my bag and I was in group 2 (not sure how many groups there are). Horrible disorganization at boarding. Board from back to front for goodness sake...its common sense."
Pros: "Seats were comfortab"
Cons: "The flight attendants, could have been a bit friendlier"
Cons: "The temperature on the flight was super warm. I was uncomfortable. I was told that with Layover I would receive my check in bag for Hotel stay. the attendant took a discription of my luggage for other united employees to tell me it would take 3 hours to retrieve my luggage. They didn’t even try to look for it or help me. Then what’s the point of taking my discription down? Now I have to stay at a hotel with nothing on me. So ridiculous and rude."
Cons: "They boarded us in spite of the fact that the flight had been delayed 40 minutes. We were all getting alerts on our phones but were told to disregard it and board anyway. We then had to sit on the runway for 40+ minutes until we could take off. Since we were traveling with two small children, it would have been preferable to spend those extra 40 minutes in the terminal rather than on the plane."
Pros: "Crew was nice and accommodating, wishing more crews were as great and friendly."
Cons: "Non business class passengers were constantly using the business class bathroom, curtains were not drawn."
Pros: "Pleasant, uneventful flights."
Cons: "No complaints."
Cons: "As my mom explained to me, there was a time in the 1960's when flying was a special experience. The flight attendants were proud to do what they did, and treated people with kindness and civility. That is all gone now. It is an ice cold experience. I feel like cattle."
Pros: "Not the flights problem that I have sciatic issues and get very unconfortable, not going to lie I was more uncomfortable than I thought I’d be. Bathrooms were clean and staff was wonderful! Besides the long flight and my own back issues, great flight."
Cons: "If I upgraded to first class!"
Pros: "The flight attendant was very sweet and helpful."
Cons: "Every.single.time I take this flight we sit and wait for upwards of 30 minutes for someone to be available to park/unload the plane. The wait is so consistent it’s ridiculous."
Pros: "Hearing progress and warnings of turbulence ahead, everything else great - flight attendants especially."
Pros: "Great service, quick and easy!"
Pros: "On time, nice crew"
Cons: "Seats were uncomfortable"
Pros: "No problems to deal with"
Cons: "Screen small and blurry"
Cons: "It took 35+ mins for bags to be unloaded in claim area. And I was 1st class!"
Cons: "Plane as dirty and dislike direct tv"
Pros: "Upgraded Business Economy was much nicer than regular Economy. The flight got in to Tampa early."
Cons: "Bathroom not maintained during flight. Vomiting child seated behind us (which I know was not the airlines fault, it was gross though)."
Pros: "The beach and the forests"
Cons: "Most of the people from San Pedro"
Cons: "We waited an hour and a half for de-icing in Bozeman and I nearly missed a connecting flight in Denver"
Pros: "Informative Gate Attendant Nice flight attendant"
Cons: "I couldn't take my computer bag on board and had to empty it because of the small space overhead. Bozeman airport was very nice. Easy to maneuver in the airport."
Cons: "Way overcharge for 3rd bag -$150 for single relatively small bag!"
Pros: "Watching part of a baseball game at the Chicago airport and reading a book."
Cons: "I did not get to fly to Fargo. I had to drive. all flights were delayed or cancelled."
Cons: "Getting bags checked was a nightmare in Bozeman with United. Way understaffed behind the counter. This is a typical problem in Bozeman at Peaks."
Pros: "Magazine was worth reading"
Cons: "Boarding process is broken. They start boarding on time, 50 minutes before the flight, but the group system they use doesn't get people on efficiently. Both legs of the flight took over an hour before the plane was remotely ready to move."
Pros: "Attendants were attentive, pleasant and responsive."
Cons: "Terrible connection with ear plugs, video surface kept cutting out, video screen (for seats over wings) were inadequate, and, while lunch main course for lunch was very nice (manicotti and red wine), all other food stuffs were terrible tasting or of poor selection. Was surprised that in-seat/individual computer screens weren't available for trans-oceanic flight."
Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
Pros: "The seating seemed a bit more spacious~very much appreciated!"
Pros: "On time. Comfortable"
Pros: "Good solid trip. No issues and went smooth. Your team Was good both ways."
Pros: "I like being able to use the United App,"
Cons: "I don't like having to pay for all entertainment in the headrest tvs. The app is much more convenient."
Pros: "Everything went smoothly there wasn't really anything to complain about"
Cons: "On my way back from New Jersey the flight gates changed without me knowing so I had to rush to my proper gate. But other than that it was fine"
Pros: "Flight was wonderful!"
Pros: "Staff worked hard to get us bussed to Santa Barbara"
Cons: "We weren't informed early enough that the flight was cancelled, and everyone was a bit confused"
Pros: "Download the United app, it makes the flight better."
Cons: "Flight from mke to Chicago was delayed so long I missed my connecting flight to charlotte. U had to spend the night in ohare airport. Very unhappy with United airlines."
Pros: "Warm friendly competent staff."
Pros: "Employees were very nice"
Cons: "Seating very cramped I'm six foot one maybe you guys should look at JetBlue"
Pros: "smooth check in, effortless boarding"
Cons: "1/3 of a soda can for a drink? Just give the clients a can for heaven's sake! too short a flight for much but the snacks are pretty tiny"
Cons: "IT system outtage, grounded all domestic flights"
Pros: "Crew was great"
Cons: "Great aircraft!"
Cons: "Hard to sleep, turbulence"
Pros: "The crew"
Pros: "On time"
Cons: "Luggage lost or left in Chicago with meds including insulin, had to stay in motel in Portland, ME to wait for morning flight. Hope luggage is on that flight. He needed his meds and only wanted to help when they said there was too much baggage. Mr. Perrin had only one carrying with everything in it. The flight itself was fine and he had good aisle seats and wheelchair at all points, but the lost luggage with the important meds caused a problem. We hope United found it."
Pros: "Quick loading and easy flight"
Cons: "Little cramped on the smaller plane."
Pros: "Best movie choices"
Pros: "Held flight from Chicago to Harrisburg so we could make connection. Arrived MDT only 30 minutes later than original schedule."
Pros: "The crew was the most polite, calm and reassuring crew I've ever come across. When faced with the mounting frustrations of a cabin full of delayed passengers, these guys were smooth as silk. Bravo!"
Cons: "Being grounded due to weather is unfortunate, but the team did so well in managing expectations, it's hard to be mad."
Pros: "Crew was great."
Cons: "Unfortantely their was a mechanical problem that delayed the flight. I understand that failures occur, but only having one mechanic available to work this problem is not good. What happend to the two person concept when working on critical aircraft systems? Pretty hard landing at Chicago."
Pros: "New seats (more room & comfort) & movies"
Cons: "No food no wifi"
Pros: "Great overall leg of the flight"
Cons: "No one working the ticket counter at check in for questions. Obviously understaffed!"
Pros: "The check in crew at Omaha were very helpful especially Cherry at OMA"
Cons: "The seats in frontier are extremely uncomfortable and the check in crew in LAX were rude and not helpful in any way"
Cons: "The flight was late and there was a horrible stench during our entire flight that smelled like a combination of death and feces."
Pros: "Plane was clean, crew was very nice"
Cons: "The most uncomfortable seats I have ever sat in. No cushioning, No seat recline"
Cons: "Was on the runway for 3 hours waiting to take off while in fort Myers"
Pros: "Lovely pilot and crew"
Cons: "I am extremely disappointed in how the repeated delays were communicated with waiting customers. It seemed dishonest. We were delayed by over four hours, but in a way that kept us all sitting near the gate, not knowing what would happen. People were visibly upset, hungry, uncomfortable."
Cons: "Gate change and then a flight delay. This may be our one and only flight on Frontier."
Pros: "Seats are like park benches No food options"
Pros: "Flight departed on time and we actually landed 20 minutes early."
Cons: "Long line at the airport to check the bags"
Pros: "Scheduling options supported the times when I needed to travel."
Cons: "The seats are packed in and hard as a board. For a three hour trip they feel like you’re sitting on concrete. Uncomfortable."
Cons: "I had my mother leaving who is 86 year old needed assist And had to wait over an hour to get to her gate south western never treated her lake that"
Cons: "I cancelled my flight a week before the time of departure they said that it'll cost me $99 to cancel the flight and $86.45 was supposed to be refunded. the lady told me it will take 7 to 10 business days when I called 3 days later on the 10th day I called and the gentleman told me that I don't get a refund I get a credit of the $86.45 that I can use to October 7th to use on any flight. My problem with that is I don't fly often and I had to cancel that due to my job. I feel that if I cancel a flight way in advance before the flight is being departed I should be able to get my refund back I'm sorry to say it is but I would never use this airline company again because if I knew that the first time. I wouldn't have done it. Oh I also found out because I keep getting updates from kayak of the flight that the flight was supposed to been I believe was 8:30 p.m. but due to rain it didn't leave Philadelphia Pennsylvania until around 11:45 p.m. so I'm kind of glad now I didn't go because my family member who I was going to visit would have been very upset because they had to stay up an extra 4 hours and they had to go to work the next morning."
Pros: "Very nice crew."
Pros: "it seems you are on time!"
Cons: "got to gate 5 min late, no one there to help"
Pros: "Direct flight"
Cons: "Skimpy seats and overall comfort. Too many added on expenses. Can't seem to get my KTN in their system."
Pros: "Crew was very courteous and professional"
Cons: "The add on charges I.e. seat, bags"
Cons: "I was never told to be at the airport 2 hours before my flight left. I was scheduled for a 3:45 flight and the plane left at 3:00 then I called to see if I could get on the next plane or something they told me no and I didn't have the option for a refund so needless to say I will NEVER recommend Frontier Airlines to anyone ever again!"
Pros: "It was a clean plane"
Cons: "Was so irritated that I couldn't pick my seats when I bought my tickets! When they finally allowed me to do so I had to pay to pick my seats! A soda for $2.99?! Have to pay for your mixer if you buy an adult beverage?!?! They savings will have to be truly significant if I am ever to fly Frontier again. No service at all, felt like I was riding a fast bus"
Pros: "Boarded early and departed on time. The crew was friendly and helpful."
Cons: "The seats don't recline"
Pros: "Friendly crew on the plane"
Cons: "Not very professional employees at the gate. Did not communicate well about our delay"
Pros: "the seating for which I paid $20 was spacious"
Cons: "I think this flight only leaves once in the evening from LGA and they couldn't get that right. I didn't realize there was a fee for carry-on and since I paid the fee round-trip, I might as well paid another airline that charged slightly higher for the entire trip. No complimentary drinks or snacks - really!"
Cons: "Frontier charges you for EVERYTHING. You can't even have a free carry-on or beverage on the plane. I won't be flying with them again."
Pros: "Do not use frontier. There was a snow storm 4 days ago and frontier us still delaying every flight. All other airlines on time. Flight in was delayed3.5 hrs and return was delayed 3hrs. Again it has been sunshine and nice the last 3 days but frontier insits the issues are not there fault but weather related. Pay the extra money and fly anyone else."
Pros: "The whole trip was excellent"
Cons: "I didn't like the fact that I couldn't get something to drink unless I paid and could only use a credit or debit card. No pillow or anything as far as comfort."
Cons: "Dirty plane"
Pros: "It was cheaper than the airline I typically select, but that clearly came at a price"
Cons: "Seats were horribly uncomfortable, seats did not decline, tray tables were the size of a mini-iPad. It took an hour to get our bags hat were checked. Clearly the higher end airlines are worth more money. Being crammed in a tiny cabin with 6 seats across is horribly unpleasant and isn't worth it. I'd rather pay the extra $200 to be on a real plane."
Pros: "My husband uses a wheelchair, and the boarding and deplaning went smoothly. Crew was friendly and helpful. Flights were on time in both directions, in fact we got into Denver more than a half-hour early. Price was good. I'm sure you get a lot of complaints, but I'm glad you charge for carry-on bags. It encourages people to check items rather than trying to overstuff the overhead bins.."
Cons: "Not sure why I;m being asked to rate Food and Entertainment; there was none on the flights. We paid extra for more legroom, and the seats were still cramped. I don't think my husband could have even gotten into a regular seat from a wheelchair. Of course, this is not unique to Frontier."
Pros: "Good rate, comfortable seating, nice crew."
Cons: "Baggage prices"
Cons: "Had to wait 10 hour for connecting fight. Some one took something from my checked in bag. Not happy"
Pros: "The crew was extremely pleasant and attentive. I did not try the food; however, I didn't hear any complaints from neighbors regarding their food purchases."
Cons: "The flight was almost an hour delayed, which appears to be a reoccurring issue. The seats are extremely uncomfortable and difficult to rest in. The option to reclimb would be nice to include in all seating, rather than the first 3 rows."
Pros: "Haven't even gotten on the plane."
Cons: "Southwest is flying out constantly and we're just sitting here. The weather is great but we're still on the ground. Bummer."
Pros: "There was a 4 hour delay on both flights. What a HORRIBLE airline. They issued me a 100.00 voucher for a future trip, which I will NEVER use. I will not fly fron tier ever again."
Cons: "Everything. You have to pay for all luggage, drinks, everything. In the end, it is Not the cheapest because they charge for toilet paper. Oh get this, you cannot recline. That cost extra. Never fly FRONTIER."
Pros: "Original price, before the nickel and diming begins."
Cons: "Nickel and diming us on every single thing. Inability to use the tray table for anything more than a cup of water (that must be paid for). Charging for a carry on."
Cons: "CONTINUED : THEN THEY WANT TO PROMOTE THEIR CHARGE CARD , NEVER AGAIN WILL MAKE SURE TO SPREAD THE WORD ABOUT THIS ROTTEN AIRLINE"
Cons: "Flight was delayed. No complimentary snacks. Paid $45 to bring a bag on board (ridiculous price) just to find out my bag fit under the seat. Also multiple customers did not pay and had a similar bad size to mine. I was required by the lady at the front desk to pay it."
Pros: "Cleanliness of plane. Original ticket price."
Cons: "1. Nickel and dime EVERYTHING! (Carry on $40?? Diet coke $1.99?? Want to sit together? Cheapest seat $16 each? Come on! Just charge the cost up front. Quit playing the bait and switch game. 2. Tray table. Barely holds one drink."
Pros: "That I eventually got to Denver."
Cons: "Sitting in the airport for 3 hours to be told that we were ready, then have mechanical issues that delayed us another hour. After arriving in Denver we sat on the Tarmac for 30 minutes because another plane was at our gate. All I received was a $50.00 voucher for a future flight with frontier."
Pros: "They charge for everything but water"
Pros: "The crew were courteous and professional. The plane looked solid and handled decent. The 5 hour delay and over a hundred dollars in hidden fees soured the experience a bit. As did flying across the country in, essentially, alastic folding chair. Decent for a short regional trip maybe, but don't get too courageous."
Cons: "The delay. The super duper long, horrible, delay. The tiny plastic chair with no leg space (that somehow costs "$50" extra because it was some sort of premium). The bag fees. Even carry-on's cost money here. Be careful. The no entertainment or even water provided in-flight. Domestic air travel isn't what it used to be, but this is basically the "rent a wreck" of airlines. I'm more of a hertz man."
Cons: "The one and a half hour delay leaving Philly and then the subsequent hour delay (half hour in the air and half over on the runway). Horrible experience."
Pros: "Very disorganized and service is pathetic."
Cons: "They weren't upfront about the cancellation. They delayed it 4 times and kept pushing it back before they finally came out and Said it was cancelled. I could have stayes in my hotel if they would have just said upfront."
Pros: "Peaceful flight"
Cons: "3 hours delay, no refreshments"
Cons: "Paying for every bag. Not enough staff at check in creating long line. Waited for 30 min"
Pros: "Sleek new seats. i"
Cons: "Budget friendly parents not controlling their kids that kept screaming and kicking my seat. Very rude and crew didn't do anything about it. The whole plane heard these kids screaming."
Cons: "Customer service was rude. Seats were ironing boards with pleather covers, we were all especially jammed in. Airline crew was not pleasant. The best thing was when it was over."
Cons: "the baggage fees were extremely high. i would have paid a higher fare upfront knowing i didn't have to pay for my carry-on. i ended up paying an additional $90 for my carry-on! i also didn't like the fact that i had to pay more money to check-in online; i already paid for my fare, why do i have to pay some more? the seats were very uncomfortable, there was no wifi or entertainment on board during flight and you couldn't even get a free cup of water. EVERYTHING had a cost. the crew wasn't friendly, i wasn't greeted at either flight. i will neve fly frontier and i will sharing my experience with all of my family and friends."
Pros: "Nothing never fly with this airline again"
Cons: "I was mislead about paying for luggage"
Pros: "Crew was pleasant"
Cons: "By now, the thinly cushioned seats hurt"
Pros: "It was fine"
Airlines flying from Montana to Fargo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Montana to Fargo
Masks required on board, masks provided on flights from Montana to Fargo
Social distancing seating
Middle seats unavailable to book on flights from Montana to Fargo
Testing for antibodies, testing for symptoms for flights from Montana to Fargo
Waiving of change fees. Search flexible flights from Montana to Fargo