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Pros: "Good service, comfortable airline, no delays."
Cons: "Our luggage didn’t leave the city with us and we had to wait 5 days."

Cons: "Great flight and their service was great. Looking forward to my next flight with them."

Pros: "Seat was good. Crew Service also was good"

Pros: "Crew was ok but didn’t really interact with passengers that much"
Cons: "Better boarding process"

Pros: "Comfortable roomy seats"
Cons: "We had to wait 30 minutes after landing before we could exit the plane."

Pros: "The crew was amazing"
Cons: "I like to fly again with SingaporeAir. Thank you for you amazing service. Excelent job."

Pros: "The fact that movies were available in a domestic flight and the variety of movies."

Cons: "My 3 suitcases were missing"

Pros: "Not much to like about this entirely unexceptional airline."
Cons: "Everything costs money - food, entertainment, luggage - and far too much at that, which is unacceptable for such a long flight."

Pros: "I slept the whole way, so wouldn't know other than that they didn't bug me"
Cons: "First time on Alaska in 30 years, still impressed. The seat had plenty of leg room which is rare on other airlines."

Pros: "Entertainment system."
Cons: "Cabin crew."

Pros: "Even after a short flight, still provided good movies to watch"
Cons: "Internet wasn’t working on board"

Pros: "Boarding and entertainment."
Cons: "No snacks at all!"

Cons: "The flight boarded on time but sat at gate for over 1/2 hr, before taking off, then arrived at LAX and waited another 15 or so minutes to dock at gate. Several people with a connection were very upset and it was an unpleasant experience. Also while up in the air, it took over an hour for seatbelt sign to go offf making it hard to wait for bathroom."

Pros: "Time of flight is not delayed and arrival time is even ahead of the estimated time."

Cons: "In the SF airport, your crew accepted me to pay for $25 for putting my suitcase into the plane. But then, she mentioned that the flight was delayed and there was no way that I can made my connection from LA to Indianaplis. So I was given a boarding pass with my suitcase ($25 paid) only to LA. The front desk asked me to try other ways when I arrived LA to see what can be done. When I entered into the gate, your CS changed my flight to UA after I have presented my case. However, I had to pull the suitcase out from Alaska, paid another $25 to United and started the trip all over again. All the while, your crews expected me (an alien from Asia) that I should have known every thing get it through, or to claim my suitcase charges. I am really disappointed for the lack of understanding. To you, it may be something happened so common everyday. To me, I was totally lost to handle this."

Cons: "Auxiliary generator broken so plan got hot very quickly. Flight was 2.5 hrs delayed due to another mechanical failure. And then once we were in air they generously notified us that the WiFi was broken. Utter garbage."

Pros: "Entertainment"
Cons: "Food/ beverage service was bad."

Pros: "Being on time, then early! A clean plane, and boarding from the rear first. An airline has finally caught a clue on boarding the rear of the plane and window seats first! Hello!"

Pros: "This flight leaves out if Lovefield in Dallas, which is super easy. Everyone we encountered at Alaska Airlines was courteous & upbeat. Great customer service. Smooth efficient flight. Priced right if your timing is on."
Cons: "Bathroom was a little decrepit but not dirty. No biggie."

Pros: "The inflight entertainment and the service."
Cons: "Nothing to complain! Even though flight was delayed and we hovered over LA for 30mins and the pilot had trouble finding a spot to park, i still had a great relaxing snooze!!"

Pros: "The entertainment was fantastic."
Cons: "It was freezing cold and they didn’t have any blankets. It was about 90 degrees outside so most of the passengers weren’t dressed did the frigid temperatures inside."

Pros: "Getting my bags quick was definitely the highlight f the trip"

Pros: "Nothing. Perhaps the airline model."
Cons: "Virtually everything. I will never use CE or most likely any Chinese airline ever again. Oh ya. Shanghai is a shithole."

Pros: "plane was delayed 4 hours how ever alaska airlines dealt with the is very well! Meal voucher AND $125 credit for future travel!! will def. fly with Alaska next flight!"

Pros: "Lower fare than other airlines, nice lighting, like the tall cabin and overhead space"
Cons: "Disorganized in issuing boarding passes, several rude staff, uncomfortable seating, limited entertainment options, and though nicely presented, horrible food."

Cons: "I tried to print my boarding pass at home the day before the flight, with an error message "please see an Alaskan Clerk". I also tried to get my boarding pass via phone with the same error message. I also tried to go through Cathay's website, no luck. Cathays customer service is closed on Sunday, and Alaskan customer service said they cannot help me. I arrived 2 hours before my flight from SLC to LAX via Alaskan Airlines, and they were unable to print my boarding pass in time to make my flight. I waited 2 hours in line with other people also leaving at 6am, almost all of us missing our flight.... I am extremely disappointed and would like a refund for this trip. I ended up purchasing another one-way ticket to HKG, and will take the return flight home from Cathay."

Pros: "Fast, efficient boarding and managed carry-on space well when selfish dude tried to put 8 bags up for his 4 family members."
Cons: "Food was expensive and just OK."

Pros: "I liked that a pillow and blanket was provided- but the temperature on the plane was way too hot to use them"
Cons: "The temperature on the plane was way too hot"

Pros: "Everyone was so nice & accommodating. I would definitely book them again."
Cons: "Nothing."

Pros: "using passport as my ID :)"

Pros: "Good airline"

Pros: "We were flying international and bags were checked through to our final destination AND AA did not charge us for our checked bags because it was booked as part of an international ticket. (which I didn't learn before flying so it was a pleasant surprise, most airlines want to charge you for the domestic leg of your flight)! They allowed us to board early and were very accommodating for our family of 7. I finally figured out the in air entertainment on our devises, which didn't seem to work on our previous flight. Snacks were minimal."

Pros: "I liked that we landed safely"
Cons: "They messed the names on our itinerary & were rude"

Pros: "The promptness"
Cons: "Turbulence"

Pros: "Staff, anenities, service, smooth flight and landing"

Pros: "Every thing"

Pros: "I didn't expect that we can have some snacks (pretzel) during the flight! And the seat was comfortable."

Pros: "i ended up not taking this flight home, so no rating"

Pros: "The crew was professional"
Cons: "The craft was average. Nothing special. Uncomfortable"

Pros: "Alaska air cost me $250 because I had to purchase another ticket due to their nearly-2-hour delayed flight. The weather is fine so it is cleary a logistical issue."
Cons: "Delays"

Pros: "Nothing ."
Cons: "The fact that I was promised a flight @8:55 and didn't leave @ that time but the original flight @7:55 and wasn't informed about it . Or anything until after it left . And my bags went with the flight to Guadalajara and was a big mess. Half of my stuff was missing from both bags !!!!"

Pros: "comfortable flight. I was tired so skipped meal and slept."
Cons: "nothing"

Pros: "I liked the overall experience of flying with Alaska Airlines, flight attendants and crew were very friendly."
Cons: "Food and entertainment was not very good."

Pros: "Everything"
Cons: "Nothing"

Pros: "Cabin was kept dark for a nice restful flight back."
Cons: "Seat were a little cramped."

Pros: "The alska airlines flight was short as it was to LAX . Even still it was a nice flight."

Pros: "Service in all respect"

Pros: "When we arrived at the airport there was a long line that was not moving. We were afraid we would miss the flight. We spoke with an Alaska airline representative and they moved us and anyone on our flight to the front of the line to make sure we didn't miss our flight."
Cons: "That there was a long line to check in"

Pros: "Just overall solid experience, especially considering how terrible other airlines have become"

Cons: "My main comment is that the wi-fi didn't work for all passengers. One of the reasons I flew this airline was because they promise reliable wi-fi on the flight and despite multiple attempts to troubleshoot, it never worked."

Pros: "Nice leg room, snacks, drinks."
Cons: "It was freezing! Seat cusion wasn't very comfortable."

Cons: "No blankets, no earphones, rude crew. Jet Blue used to be top notch, special. Now it’s just another packed crew with union attendants who do minimal and I mean minimal effort to make passengers happy."

Pros: "Always excellent service ! Great staff, great pilot, great snacks. First class. ( even in coach)"
Cons: "Everything was great! No complaints!"

Pros: "The pilot was on it, time for some new planes."
Cons: "The plane left the gate 35 min late, went to take off the pilot saw a water leak returned to the gate. Finally fixed than went to leave the gate the 2nd time and there was another malfunction. 2 hours later finally took off. When we landed at lax we had to travel across the runway for quite awhile to our gate where we had to wait another 45 min for the other plane to leave before we could park."

Cons: "Flight was delayed for almost three hours. Ver inconvenient for the traveler and the ones picking us up at our destination."

Pros: "I assume it's a well-known fact that airlines exaggerate the actual flight time to create an illusion of early arrival. However, the net result is sitting on the tarmac because the arrival gate is occupied...for an hour."
Cons: "See above"

Cons: "Over hour delay on runway."

Pros: "Crew was fantastic!"
Cons: "the screen above the seat was broken and couldn't turn off it off. Was very bright for the duration of the flight."

Pros: "Our flight was delayed and she made sure we will arrive in our final destination with no kinks or issues We were Re routed to Washington Dulles Airport instead of LAX and flew all the way to Cebu Philippines via Korean Airlines which we were grateful and happy"

Pros: "Thank you for the leg room! While all the other airlines are packing people on the plane like sardines, thank you for treating your customers, especially the economy customers like human beings. I can’t emphasize enough how much that will affect my travel choice and I am not even a person of big built."
Cons: "The head rest did not have the bending capability so the head can’t rest comfortably to either side while sleeping."

Cons: "The plane was a half hour late again, and the entertainment system did not work for the entire flight. Then we were stuck for another half hour on the runway waiting for a gate to open. Out of three JetBlue round-trip flights I’ve taken two were late both directions. At this point I plan on going back to Delta."

Pros: "we ended up getting upgraded to seats with more leg room. the crew was very nice and accommodating!"

Pros: "Excellent experience. Jet Blue is the best airline"

Pros: "DirectTV and snacks."

Pros: "Crew on ground and in air were great. Great entertainme"
Cons: "They ran out of food to purchase. Not even one choice of food. They kept pushing snacks. Stock more food!!!"

Cons: "My assigned airline steward seemed as though we were doing him a favor in flying with jet blue. Pleasantries such as a smile and a sincere your welcome really don't cost much, but give a good impression of the company your happy to work for. He must not be happy to work there."

Pros: "everything was good except that I didn’t like to pay for blanket"
Cons: "to pay for blanket"

Pros: "Very smooth pleasant flight"

Pros: "Literally the worst flight I’ve ever been on in my life."
Cons: "We were seated behind a woman who brought a sick cat into the flight. The stench of cat feces was overwhelming. When we addressed it with the staff, they were incredibly rude. I also shared that I had a very significant cat allergy. The staff continued to be incredibly rude, and eventually offered a single seat in the back, which would not accommodate the two of us. The woman next to us also expressed her extreme discomfort and was condescended and disrespected, as well. Shocking, miserable experience."

Pros: "The crew was very nice and helpful made me feel safe. The entertainment was excellent. Loved the snacks!!"

Pros: "entertainment and crew were top notch arrived ahead of schedule"
Cons: "i wish free meals were still offered"

Cons: "We were not told we’d be sitting next to a woman with a dog. It was highly offensive to sit and eat next to a dog that smelled and panted constantly, and would shed occasionally. Why not solve this problem by asking passengers when they book a seat if they do or don’t want to sit next to pets? Not everyone can do this since many have allergies. Also, this is not hygienic. Very unsatisfied."

Pros: "Nothing"

Pros: "New plane with self service snacks and drinks."

Cons: "3 HR DELAYED DEPARTURE... IT WAS SO TERRIBLE.. NO CARRY ON LUGGAGE SPACE ON BOTH FLIGHTS"

Pros: "Courteous staff"
Cons: "Long delay in cold terminal"

Pros: "Boarding was quick and easy, and they had lots of options for entertainment"
Cons: "The plane is very cramped. I am a very small person and I still felt like I couldn’t really move to get things under the seat in front of me. The crew also only came around with food once during the flight, and I happened to be sleeping then, so I didn not get a chance to have any food."

Pros: "I liked that Jet Blue has a really big selection for viewing/listening."
Cons: "The crew announced WI-FI was broken, and then the movie I was watching, cut out."

Pros: "Quick security check."
Cons: "Temperature to hot in main cabin during flight."

Pros: "Lots of legroom, courteous staff."

Cons: "A 2 year old child screamed approximately 4 of the 5 hours we were in the air. The crew should have brought it to the attention of the parents or asked that they take the child to the back of plane and try to calm him down ."

Cons: "I arrived 2 hours early. Security lines were long. I had to run to the gate as they announced that the plane doors were closing 20 minutes before takeoff."

Pros: "I like what i always like, ro ok my seating in economy, crew who are friendly, good entertainment. I also lije that in boarding, peopke who tried to jump on early were asked to wait until their group was called."
Cons: "It was a very bumpy ride for about 1.5 hours which is stressful. I'd like to hear more from the pilot in these situations."

Pros: "This has been my worst flying experience ever. I arrived to the airport at 9:30 pm for my 11pm flight. Long story short, I was told repeatedley by jet blue and tsa that there is no issue and that the flight was not going to leave without me. Ii ask several times that they please move me to the front to make it to the gate before closing. After being assures several times by tsa and jet blue staff i was okay, i finally made it to the gate and lo and behold, its closed,"

Pros: "Lots of leg room. Entertainment on tv was available."
Cons: "Why does it takes so long to exit? I guess that’s how it always is."

Pros: "We boarded right on time and the boarding process was smooth."
Cons: "Our flight was delayed three hours because of air conditioning malfunctioning on the plane. We sat on the tarmac for almost two and a half hours, and it must have been around 85 degrees on the plane. There was a lot of miscommunication about whether we would be switching aircraft. They finally told us to deplane because we were probably going to switch planes. After 15 minutes in the terminal, we reboarded the same plane. Got to LA 3 hours late so had to deal with horrible rush hour traffic, which we had hoped to avoid had we taken off on time."

Pros: "Friendly crew and highly comfortable flight. Will be switching to Jet Blue!!"

Pros: "The crew was great and boarding and take off were very smooth. TVs were big and had a lot of options for entertainment."
Cons: "Waited 15 minutes on a taxiway for a gate once we landed and another half hour for the carousel to start dropping our bags at baggage claim."

Pros: "In flight entertainment was great"
Cons: "On a 5hr flight they stopped service after 2hrs and never offered any food for purchase. We were limited to the free snacks only which was lame."

Pros: "The entertainment system crashed three times and had to be rebooted which cause you to start everything over. When I use the Wi-Fi for the Amazon prime option it was very spotty and had to reload quite a bit during the flight from JFK to LAX. They are by Miss clean the staff was good but the entertainment system and the movie choices were very old and not really very interesting."

Pros: "Lots of leg room and good entertainment."

Pros: "Crew were fine, boarding was easy. But on a 6 hour flight you have an expectation that the media will work, especially from Jet Blue since that’s what they build their business on."
Cons: "50% of the entertainment consoles were not working."

Pros: "Jet Blue is always a great experience due in great part to your staff! I was running late. They accommodated. The flight was late but the checkin crew was stellar and kept us informed and in a great mood. Then the flight crew took it from there and they were, as always, true professionals. Thank you!"

Pros: "Everything"

Pros: "The check in process with Jet Blue is always seamless and quick. Great communication. I enjoyed the free wi-fi and under-the-seat outlets. Also love how refreshments are available to grab at anytime."
Cons: "The sound on the movies, etc. is terrible! And half the time the screens don't work."

Pros: "There wasn't much to like. The entertainment selection was decent, but considering that it crashed continually throughout the flight, and then stopped working halfway through, selection didn't mean much."
Cons: "Wifi - didn't work the entire flight (nor did it work on my outbound flight either). Entertainment system - kept crashing in the middle of watching movies, and then ultimately stopped working altogether (with 4.5 hours left in the flight). The seats are TINY - I've flown Mint class several times, and while it's great that they've created such an awesome experience up front, the coach experience has REALLY suffered."

Pros: "Free wifi, snacks, Dunkin Donuts coffee and movies. Friendly employees, clean plane. Made the six hour flight a breeze."
Cons: "Great flight all around."

Pros: "On time and great seats, lots of room"

Cons: "Don’t be delayed by more than 1 hour. Twice the same day / both directions."

Cons: "Great flight. We were delayed but the crew kept us well informed and tried to make up time in the air"

Pros: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Cons: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."

Pros: "Comfortable and spacious seating. Quick and smooth flight."
Cons: "Since this was such a short flight, there wasn’t much to improve."

Cons: "Was not offered a drink in first class prior to take off."

Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("

Pros: "Crew, chairs, entertainment"
Cons: "Communication"

Pros: "Movies and snacks on board. Friendly staff"
Cons: "They should provide free headphones"

Pros: "All was good"
Cons: "All was good"

Cons: "As usual, the food is pretty mediocre even in first class. Edible but now much more ."

Cons: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"

Pros: "Every aspect of this trip with Delta was super! We were on time, a bit early even. The flight was smooth and comfortable."
Cons: "I would prefer fresh fruit or vegetables as a snack."

Pros: "Great"
Cons: "Great"

Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."

Pros: "Everything"

Pros: "Great service by crew!"
Cons: "Took too long to get on board."

Pros: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."

Pros: "Entertainment did not work even though it was a quick flight we sat at the gate for a while which turned the flight into hour and a half."

Cons: "."

Pros: "Great to have in flight TV"

Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"

Pros: "Not much to like"
Cons: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"

Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."

Cons: "My flight got delayed for twelve hours with no compensation for a hotel."

Pros: "customer siervice was great and welcoming was awesome"

Pros: "Excellent Detroit crew"

Pros: "On time departure; good updates by flight deck; luggage arrived unscathed."
Cons: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."

Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"

Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."

Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."

Pros: "nothing"
Cons: "not enough leg room and space. The business class should be at the minimum for economy. My standard carry on luggage did not fit the over head compartment."

Pros: "Clean & modern aircraft Comfortable seat Proactive customer service"
Cons: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"

Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"

Pros: "Got a window seat, my luggage arrived with me"
Cons: "Late"

Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."

Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."

Pros: "The flight attendants were very friendly"

Pros: "Crew was fantastic! Everything was satifactory and as expected."
Cons: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."

Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"

Pros: "Great staff, quick service."

Pros: "Perfect"

Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."

Pros: "Just to clean the cabin a bit more and the folding table tops. thanks!"

Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."

Pros: "Efficient, comfortable, on time"

Pros: "Service."
Cons: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."

Pros: "Friendly and helpful crew. Drinks and snacks were nice and were given in larger portions than some other airlines I've flown."
Cons: "The seats were not comfortable. I was in general boarding but I was still disappointed with the seats. Hard to stay comfortable during a 3 hour flight. Cabin temperature was a bit cool for my liking."

Pros: "Plane should have been inspected before scheduled departure at 5:30 AM!"
Cons: "Narrowest bathroom I have ever entered! I weigh 120 lbs!"

Pros: "Row to myself"

Pros: "great"

Pros: "Comfortable seating. Good service."
Cons: "All was good."

Pros: "Freindly check in."
Cons: "Cabin crews. Looks like they are either tired or lacks interest in their profession."

Pros: "Our stewardess was very friendly, and the flight was one of the smoothest I've experienced on any airline!"
Cons: "The automated voice was kind of cheesy..."

Pros: "Sun country able get my family on next flight out only 2.5 hours later at no charge!"
Cons: "Missed boarding by 11 minutes do to traffic on I5 needed to be there 45 minutes before takeoff"

Cons: "The flight was crowded and the seats are cramped. I am a normal size.person and my seat seemed to have less legroom on both going out and coming back. Awful!"

Pros: "Because of a delay, was given a voucher for food and also a voucher for travel at another time. Seats are clean and not so cramped you can't breath. Excellent landings."
Cons: "Wish they had cranapple or crangrape drinks."

Pros: "At least music , a movie and pleaseeee!!! Maybe a chips or something with the drinks"
Cons: "Overall was ok"

Pros: "Good service; free soda, stowed our carry-on rollers. Best of all: no hidden fees and extras. Honest pricing good flight. A throwback to better times."
Cons: "As always, exiting plane took forever."

Pros: "Cheap, on time"
Cons: "It would have been nice to have the option to use and E-ticket"

Pros: "Flight attendants friendly, seats comfortable."
Cons: "I don't like that they only offer one hot food - a hamburger. A wrap and or sandwich offering (healthier choice) would be better. Other airlines offer more."

Pros: "The crew was friendly and attentive, there were extra seats on the plane which gave us room to stretch out. Easy experience all around."
Cons: "Apparently (from the conversation behind me), the cheese/cracker platter ran out on the flight, which I had on a previous flight. Its awesome, but if this is worth writing about, then I cant really complain."

Pros: "Plane seemed clean, flight crew pleasant"
Cons: "Boarding crew was crabby, flight 2 hours delayed"

Pros: "I accidentally left an item on the plane -- your staff found it and returned my call. We have arranged for me to have it FedX'ed back and I am so very grateful. Very caring and responsive folk."

Pros: "That I'm alive"
Cons: "Late to board and hard, scary landing."

Pros: "Roomy seats, genuine helpful crew, and low prices."
Cons: "Direct flight Boston to Seattle and reward miles that could be shared with other airlines."

Pros: "Great flight....great airline....will fly with them again"
Cons: "Nothing"

Pros: "Boarding process was smooth."
Cons: "Flight crew needs to learn more about personal boundaries. I was minding my own business when a flight attendant pulled my headphones away from my ear to crack a joke about my beverage. I didn't appreciate that."

Pros: "Pleasant attendants"
Cons: "We paid for upgrade on seats and priority boarding, but we boarded as usual and had regular seats with no leg room. Our flight to Vegas was worse than the trip home. The attendants on the flight to Vegas were very poor, no smiles or pleasantries at all."

Pros: "Good pilot. Kind workers before boarding."
Cons: "Having a crew member tell me i cant bring my own alchol. No other airline has bothered me about bringing my own alchol."

Pros: "It was s normal flight. No frills."
Cons: "A pretzel would have been nice"

Pros: "Everyone was nice, professional, normal and efficient. Got a great price on my ticket."

Pros: "The boarbing was easy and fast."
Cons: "Some of us pay for our luggage and we still have to wait for all them people to load there over size bags and wait to get off the plane while they get all there luggage. I thing the people without all that luggage should get off the plane first. The people that bring all there luggage on the plane should be the people that have to pay for luggage."

Pros: "Boarding time was good. I was able to upgrade to first class at a good rate."
Cons: "N/A"

Pros: "Great flight crew. Friendly and helpful. Made for a more comfortable time to travel."

Pros: "Departed right on time and landed ahead of schedule, offered first checked bag for free"
Cons: "My friend was pregnant and they didn't upgrade her to a more spacious seat, no TVs and had to pay for snacks"

Cons: "When we got to Boston, no one from Sun Country was at the counter. We waiting for over 20 minutes until finally someone came to get us checked in (there were about 20 other people waiting). Small plane, flight took off 15 min late because of how long it took them to board. The entire flight was uncomfortable because the temperature in the cab was 78, and the air conditioners were not working. It was one of the worst flights ever."

Cons: "No free snack"

Cons: "Aisle was too narrow for my carry-on bag to roll"

Pros: "Friendliness"
Cons: "N A"

Pros: "Everything was great. no complaints!"

Pros: "Never heard of Sun Country....turns out they are pretty amazing!"
Cons: "Needs better 3rd party sales integration. I did not get a confirmation email from kayak and whoever they bought it through, so it made knowing my purchase was final very difficult. You also can't log into the sun country website with your confirmation number if you booked through a 3rd party vendor, like kayak."

Pros: "Plane was in nice order and not over crowded. Pleasant experience."
Cons: "No wifi"

Pros: "Sun Country is my favorite airline! The flight attendants are outstanding and so helpful."

Pros: "Everone that I had contact with were friendly and professiona l. Its the best experience I've had in a very long time!"
Cons: "I have no complaints"

Pros: "Crew was attentive and friendly."
Cons: "Hamburger was lack luster."

Pros: "The crew was grumpy. I sat in row 29 next to bathroom, the smell and seat did not recline. I could hear the crew talk about the people, some comments were rude. I was diappointed."
Cons: "Like.......I got th of the cities workout crashing."

Cons: "They board early!"

Pros: "The original price"
Cons: "Paying for "upgrades" like seats; the seat sizes, specifically the length; it was overcrowded; the mumbling of the pilot (there are lessons taught in most major churches with choirs on how to use a hand held mic so everyone can hear you - good grief)."

Pros: "The updates on my phone"
Cons: "On the way back from Florida I did not get a luggage notification"

Cons: "Why is it that you can't choose a seat selection when you check in online to get a boarding pass? (Except to pay for one0 All the seats were show as taken, except for the "paid" seats...which we found to be not true when we got to the airport. Dishonest move. This happened from Mpls to Orlando...we figured it out going from Orlando to Mpls, so we didn't pay extra for our seats."

Pros: "One free carry-on and everything was on schedule."

Cons: "THe movie players were sold out both legs of my international flight, with kids. The second leg we were in the 9Th row and they were already out. SEems like a simple fix."

Cons: "I booked this flight almost 3 months early and still was not able to sit with my travelling companion. I do not wish to pay extra for preferred seating, but think it's unreasonable not to be able to choose seats at the time of booking or during online check-in the day before. The gate representative informed us that there were lots of seats available and would reassign us neighboring seats, but did not do it after all. Very disappointing. Also, I asked for an aisle seat due to having claustrophobia and he did not accommodate that request either."

Cons: "Missed flight because it took over 1 hr to get through security. They couldn't care less at the gate and told me not to worry "You will make it so you can get back in line". Sun country was unhelpful in rearranging plans."

Pros: "Spacious, comfortable economy seats. For the 2.5 to 3-hour trip, I actually appreciated the absence of entertainment because there was less extraneous movement about the cabin distributing headphones etc. for a short flight. I searched early, about 40 days out, and found tickets for under $150 roundtrip, nonstop. The flight was at 6:55 am but worth it."
Cons: "There is little to dislike about Sun Country. For them, I don't think a 5-star rating is necessary for success. To get 5 stars, they could offer more choices for meals, provide entertainment for longer flights (I'm assuming longer flights have no movies), and have staff that distinguishes itself from the other airlines by being more upbeat and professional (here I'm comparing the crew and staff to European and Asian competitors)."

Pros: "Courteous staff. Ease of ticketing, security, boarding."

Pros: "Always courteous & attentive staff. Well maintained aircraft. Boarding & de planing were fast & orderly."

Pros: "The seats were comfortable and even in the last row my seat reclined. Flt attendants were great!"
Cons: "Offering hamburgers as the main meal item for sale on an 8am flight that was over 5 1/2 hrs long wasn't seem like a good idea. I can't quite buy a cheeseburger at 9am. No other sandwich options were available, only crackers , chips or fruit... nothing substantial. Not checking the size of carry on items when handing out boarding passes or when allowing people to board is a bad idea. Please enforce carry on size limis. Allowing people to carry on full size luggage really makes the boarding process diificult."

Pros: "Great value flight!"

Cons: "The flight was super full and it was stuffy, hot, and uncomfortable."

Cons: "Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am."

Cons: "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."

Cons: "App continued to crash. Couldnt watch movies."

Pros: "The was plenty of leg room."
Cons: "One flight attendant was pretty unfriendly."

Cons: "Baggage claim was terribly slow and we were director the wrong carousel."

Pros: "Crew"
Cons: "The delays due to software"

Pros: "All was good"
Cons: "Nothing to complain about."

Pros: "Entertainment options were great"
Cons: "Crew (one member in particular) was rather short and rude to passengers who may have been unaware about the device holders on the back of seats. These are new for some. Use it as a teachable moment."

Cons: "5 hour delay including multiple gate changes, being pulled off the runway and poor communication"

Cons: "I will never, ever book with Kayak again"

Pros: "Busy but kind stewardesses"
Cons: "Please offer another snack option besides carboard flavored pretzels."

Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."

Cons: "As usual the small plane and bare bones flight service makes for a horrible flight 3 hours late 4th flight on American that has had insane schedule problems"

Cons: "MY LUGGAGE GOT TRANSFERED TO CHICAGO INSTEAD OF MINNEAPOLIS IN WASHINGTON"

Pros: "On time, not completely full, good staff at gate & on plane"
Cons: "All good."

Pros: "Boarded on time. Concierge met me at baggage check to direct me to the queue I needed. (Two days ago, no concierge, and I spent 15 min in the wrong line to check a special-handling bag.)"
Cons: "25 min to get from late push-back to throttle-up. Late arrival at destination."

Pros: "Crew"
Cons: "Tight seating"

Pros: "short flight, crew was nice"
Cons: "left 40 min late due to a communication error deciding what crew would work the plane. didn’t find out why the flight was delayed until airborne."

Pros: "Very comfortable, affordable, nice staff! On time. Will fly AA again."

Pros: "They refunded my ticket (although I spent over $65 on cabs to and from the airport)."
Cons: "The flight was delayed by almost two hours - I knew I was going to miss my connection before I even left my airport. They told me they could not put my family and myself in a hotel and that we would need to take another flight the next day that had ANOTHER layover."

Pros: "Smooth Travel! AA is great"
Cons: "N/A"

Cons: "The desk people were aggressively unhelpful when I asked for advice on getting a jacket back that I had left my previous flight (less than an hour earlier). They treated me with derision and ridicule because my previous flight was with a different airline, an airline that is closely enough associated with American that they booked me on an American flight. It should have been possible to at least talk to someone that could address my situation but now I'm stuck with the likely loss of something important to me and a strong dislike of American airlines. I'm probably just salty because it happened yesterday though. I'll get over the jacket eventually and probably fly with American again. But I will always resent them."

Pros: "Felt very quick, I supposed after a 15+ hour flight from Sydney."
Cons: "As always tight seats."

Cons: "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"

Pros: "The touch down at MSP. Was sitting over the wing and barely felt it."
Cons: "Was told carry on needed to be checked because there wasn't any more overhead room for my 9X14X16. So then I had to dig through it at the gate to remove lithium batteries and it took an additional 20+ minutes at MSP to get to baggage claim/wait/claim bag. There was plenty of room in overhead storage for my bag."

Pros: "Crew; snacks are okay, but could be better."
Cons: "Coffee is always burnt; overhead compartments too small; too little space for legs."

Pros: "Nothing. Still waiting on New Years to see if AA get us back to MSP"

Pros: "Perfect quiet comfy flight"

Cons: "New cheap fare is honestly offensive trash."

Pros: "Crew was friendly and provided good service."
Cons: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"

Pros: "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."

Pros: "Fairly regular updates from Captain, approx every 15-30 minutes. Flight attendants were ok, performed duties as expected. Announcements were difficult to hear over sound system. I don't know if Captain and the flight attendants were soft-spoken, or if the volume was not turned high enough, but I could hear less than have of what was said over the audio system."
Cons: "On the plane for approx six hours. Sat for two hours at the gate, then another hour on the tarmac. Would have been more bearable, but AA's seats are sooooooo close together, that there is nowhere near enough room to stretch legs when weather causes delays. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."

Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."

Cons: "it was an hour late"

Pros: "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
Cons: "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."

Cons: "No priority boarding for people with babies and toddlers"

Pros: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."

Cons: "tiny plane with uncomfortable, old seats. no entertainment options on a 3 hour flight. No food options for purchase."

Pros: "My flight experience with Etihad Airway was fantastic. I will recommend anyone to flight with Etihad. Thank you for your great service Etihad crews. I will flight with you again soon."

Pros: "Again the wheel chair attendant was helpful, patient and considering we were not feeling well, assisted us at customs. We are seasoned travelers and this is not usually how our travels usually go. We appreciated the wheelchair services, the flight attendants."

Pros: "The in-flight snack and the flight attendants on the flight were great."
Cons: "I tried to standby for an earlier flight on a first class ticket but I was told that's almost impossible as people waiting for upgrades have priority over me, so they may be able to get me a seat but in Economy. So, AA has no problem having a First Class ticketed passenger traveling in Economy and ticketed Economy passengers flying in First Class. Well, I do have a problem with that and didn't stand for it."

Pros: "entertainment system on domestic flight is swesome"
Cons: "boarding took long time"

Cons: "Female attendant on 11/22 mpls>Dallas-Fort was very rude."

Cons: "3 hour delay - no compensation."

Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."

Pros: "More spacious seating."
Cons: "All ofd the overhead bin carry on luggage left no room atg all by the time we boarded So hence the leg room was very crowded. When will the airlines stop the ridiculous over use and abuse of carry on unchecked bags?"

Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."

Pros: "Flight was on time, and arrived about 1/2 hour early into MPS!!"

Pros: "Love the new entertainment on your own phone"
Cons: "Boarding took forever due to people's luggage in the overhead."

Pros: "Fast flight"