Overbooked flight. No seat for me. I had to stay extra day because of it. No customer service available for a whole that time. I spent 3h trying to get in touch with them. No luck.
There was no special meal on board even though I spent hours on hold to request one!
Pros: "This is how my trip started that day. Missed my checkin window by 10 mins do to waiting in traffic for 45 mins, because of wreck. Got to the ticket counter at 8:35 and my flight my was set to take of at 9:30. There wear others in the same boat as me, we where all flying with American. I will Never ever fly with American again! The Lady was so rude then she said we were disgrutle when we ask to speak to a manger about trying to board even though or flight didnt leave until 9:30. Not Military Friendly at all. So I ran down to Lufthansa and talk with a guy at the ticket counter that was understanding of the sistuation, he told me what to do once a Book my trip through Kayak he checked me in and got me right to the front and on the plane for the next flight that left 2 hours after my missed flight. I book my trip and got through Tsa all before my flight with american even took off. When I boared the plane the cabin crew was very helpful and laughing and joking with the passagners their smiles brighten my day and made me feel at easy. I was stressed out about missing my flight with American Airlines and that lady at the ticket counter that when on got my flight with Lufthanse I felt like they were my friends and that I have been flying with them before. I will always use Lufthansa when fliying back home back to the states! Thank you to flight crew and men and women at the ticket counters!!"
Cons: "If I could change one thing it would be better food, or the drink protion size or just give out canned drinks. But over all the best flight I have taken in a long time!!"
Cons: "I could not make it for the 1st part of my journey due to personal circumstances. There was no notification from Lufthansa that my return journey would be been cancelled as well. I found out 1 hour before the actual flight. Was offered a replacement ticket for over £900. Bought a new one with BA."
Cons: "Problems when boarding. Some real upset customers at Valencia Airport who had too much baggage. Another proposal: Provide Fanta :-)"
Pros: "Service leg room and service with a smile"
Pros: "Short flight but staff very attentive, food good."
Pros: "Short flight, snacks, timely take off and landing."
Pros: "The food and drink were the only two enjoyable moments of this flight."
Cons: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Pros: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Cons: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."
Pros: "The meals were very good!"
Pros: "The service and the entertainment system"
Cons: "Food was not up to the mark, which it almost always is. The crew were a little rude at times, which is also not very common with this airlines."
Cons: "We missed our flight because of schengen visa as we booked our flight through your app you also didn't help us about schengen visa that we' need"
Cons: "We had 30 minutes delay"
Pros: "Crew and service was amazing"
Cons: "No entertainment food Horrible"
Pros: "Great movie choices . Flight on time, comfortable. No turbulence, smooth."
Cons: "I did not like the food … I’m allergic to dairy so I can’t have cheese or cream in pasta or milk in polenta with beef stew. So there wasn’t anything for me to eat. Plus the crew should tell you what kind of pasta you’re getting! I got the pasta but I didn’t know it was filled with cheese and cream but by the time they came back to me I told them that I can’t have this they didn’t have anymore left of anything so I didn’t have anything to eat. And the breakfast the next day was awful. And by the way I saw that the crew had a really good meal. I should be able to pick up meal ahead of time… When you’re booking. It was a long day with no hot meal."
Pros: "Smooth flight. Great food and drinks. Very helpful staff."
Cons: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."
Pros: "The flight was fine. However, because of a potential snow storm in Boston for 3/21, the flight with Lufthansa was cancelled. We were switched to TAP Portugal for the 22nd. When we arrived at Logan airport, we were told by TAP the flight is overbooked, but there is a chance we will get seats. We did get seats at the last moment, always kept abreast by TAP representatives. The flight was a non-stop flight, leaving at 6 PM arriving by 6 AM, far better than the connections with changes the day before."
Cons: "Attitude of staff very poor at a request for a drink of water"
Cons: "Cancelled flight."
Cons: "Cancelled then delayed then had to stay in Frankfurt and was a day late"
Pros: "The crew were very helpful and friendly"
Cons: "The flight was delayed"
Pros: "I'm more used to travelling on Ryanair routs so it was a most welcome suprise to experience lufthansa. I went out and back with ye and even though there was a small delay going out I made concections easily. Well done to all your team . Thanks. I will definitely use lufthansa whenever can."
Cons: "Very very long walk plus train to baggage reclaim at Munich"
Pros: "Punctuality, rapid boarding, nice to still have free snacks (choice of sandwich and full range of drunks)"
Cons: "Nothing to dislike"
Pros: "Smooth process. Regular updates."
Cons: "Late departure."
Cons: "Check in 2x and security 2x Then rushing about"
Pros: "Friendliness of staff Efficiency"
Cons: "Overall a very good service and no complaints but if In House entertainment was provided it would enhance the experience."
Pros: "Online check in worked well through app."
Cons: "If you leave something on the plane, don't expect for it to be handed in. My iPad disappeared on the flight. The woman at the boarding gate in Bham kept shouting at everyone, she was really rude, both flights were late taking off."
Pros: "Perfectly okay flight, slept through with no disturbances. Crew were friendly enough and landed fine. Airport took me a while to figure out though."
Cons: "Late landing We landed in another terminal to the one our connection was at. Had to run and go through security again Had two minutes to spare and they refused to allow us to board. Very rude The distance to catch the connecting flight The delay at security The lack of trying to let us on the plane. The rudeness I experience"
Cons: "Cramped space in economy class."
Pros: "Friendly helpful staff."
Pros: "I think this airline is a very good airline, but this flight was shorter so it didn't have all of the perks of the longer ones that it usually has."
Cons: "In Lisbon we had to be bused out to the airplane to board, so it was a long process."
Pros: "Crew nice. Clean aircraft. Flight smooth, arrived to destination 40 min earlier. Nothing to complain except I wish there was more room for legs . Food okish, coffee / tea were good, tomato juice not good, did not try the wines. Biggest disappointed was the breakfast in quality only carbs : muffin, granola bar and tiny fruit salad where most of the fruit was frozen. But these are small things, overall a very good flight, I will definitely fly again with them. I watched a couple of movies released this year that I wanted to see. Good job Lufthansa!"
Pros: "Interesting the bathroom downstairs...then asking people to not form lines on the stairs makes the process a little more complicated...if a person has mobility problems, which restroom should they use?"
Cons: "The boarding process was confusing. Lack of clear signs and announcements didn't help to form lines. People just went to the gates after families, handicapped, vets, etc..passed the gates, business and first. Improving that process by forming ordered lines would help. Entertainment presented movies that are old and have been dysplayed on flights for years. Entertainment in general is poor. Seating not as expected! I chose my seat online and once on the plane I found out the organization of the seats was different than the one displlayed online. I chose an aisle sea on a 3 seat row and I ended up on a 4 seat row and squeezed in between two other passengers. The seats are "growing" smaller and smaller, and the shape and mobility of the chairs makes them uncomfortable. On my row there were 3 screens installed on the ahead seats, and my screen was by 3/4 in front of the passenger on my right. That made difficult controlling the screen function with me stretching my harm over the other passenger's face. I payed $2,000 for that flight in economy. $2,000 for an economy class is not cheap! And you don't offer a great experience. Either lower the price or improve the overall experience."
Cons: "Ridiculous policy that couldn't get seat until 23 hours in advance, then that wasn't even true. Then misinformed me about what kind of seat I had been assigned. Then insisted I check a bag that did not need to be checked. Then the food was inedible. Flight happened to be late so I missed my connection, and they offered some more misinformation in that regard; There were of course human beings (staff) to deal with, but they had been reduced by Lufthansa's rules and systems so they were just robots, repeating over and over again inflexible policies. Horrible!"
Cons: "Everything was good not great"
Pros: "as usual flight itself was okay"
Cons: "the flight was delayed by 50 min reason was because the flight crew was stuck in a traffic jam from kiev city centre to airport by 1h. the flight crew stayed overnight in Kiev city centre which is 30-40 min drive away from city centre and had time to own accord to have a walk around the city centre in the morning. So I wonder why the crew cannot travel earlier to airport taking into account potential traffic jams. Knowingly I trvaelled to the airport about 2.5h before departure and made it perfectly on time to the airport, even though working in the morning, whereas the crew couldnt make it. maybe Lufthansa should change their crew hotel policy in particular for towns with notorious traffic jams like Kiev.."
Pros: "Lufthansa has us on a short connection in Munich. But instead of bumping us like Air Canada, which does not care about customers, Lufthansa got a little van for our family of 5, took us through expedited passport control and helped us reach our flight. They have done a superb job and it is great to see an airline that has a very capable ground crew as well as air crew. Lufthansa made us feel like they cared about us and trust me traveling with three kids under 6 we very much appreciated it and they will have our return business!!"
Cons: "My Name is Randy Frye. I left my head phone on the plane, spoke with a Lufthansa rep they called and said I would not have time to go back for them but they would send them to me. then the flight going from Munich to Frankfurt was late so I missed my flight from Frankfurt to Dusseldorf. Waited for 3 hours then the flight to Dusseldorf was canceled. waited for 2 hours for a train ticket. then had to take another train to the airport to get a rental car. GOT TO THE HOTEL AT 11:30pm Saturday night had to be at work at 7:00am NOT HAPPY"
Pros: "Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!"
Pros: "Realistically the only even remotely like able thing about this flight was that the flight crew was pretty pleasant especially given how early in the morning it was."
Cons: "Honestly there wasn't much if anything to like about this flight. It was supposed to take off at 2:10am and I don't think we even boarded the plane until after 2:30. What's more is no one passed along any information, so no one had any idea how long a wait it was going to be. Needless to say it was very early in the morning, which is a horrible time to be left waiting and information-less. The delay definitely affected my perception of the rest of the flight as well. The comfort level was completely average -I'm a tall person so I've come to expect not being comfortable on airplanes, through no fault of the airlines. That being said despite it being a four hour flight, there was no entertainment on the plane unless you had downloaded the Lufthansa app and streamed through a mobile device. Given that there's no wifi in the Munich airport I don't see how this even would have been an option. Finally, the breakfast of eggs was really not up to par with what I've had on other airlines. I suppose it's unreasonable to think there could have been a food upgrade, but given that we were left waiting over an hour to board the plane (that not including actually finishing the boarding, taxi-ing to a runway and leaving) with no opportunity for food or drink, it would have been nice to actually have a decent tasting meal once we finally got going."
Pros: "I've flown on many different airlines since I was 10 years old and hands down this Lufthansa flight was the best and smoothest flight I have ever experienced. First of all, the plane was very comfortable and had good leg room. The flight staff were all extremely courteous and attentive. There was one point where I was reading in the dark and the crew member asked if I wanted the light turned on to read! Normally I don't sleep on flights, and the same crew member asked if I wanted ice cream since I don't feel like sleeping. The crew seemed to have this magic ability to make the flight more comfortable without the passenger having to even think about it, or try to ask for extra service. All of the crew were just very outstanding and organized throughout the entire flight, they were all generally very helpful and kind. By the time I got off the 14 hour flight, I didn't feel even the slightest bit tired or anxious, I was able to spend time with my friends in Budapest upon landing and stay out till 2 am without having to sleep or rest because the flight was so good."
Pros: "Sitting 1 hour in aircraft while the bypassing plane stopped to switch the crew because of limited working hours.... My flight was delayed for 1 hour and I missed my connection. On the plane, no one alerted I was rebooked and suggested to run to my gate as they "will be waiting for you..." No one at the gate 5 min after departure time, no one to help... VERY BAD, Lufthansa..."
Cons: "My connection was lost due to Lufthaza bad management for flying crew members time. I was rebooked on another flight several hours later with KLM. Arrived to my destination without my luggage as no one from KLM or Lufthansa was able to locate it. My vacation is ruined, in 3 days I'm flying to another country in Europe and don't even know if I will fly with or without my luggage. No one apologized at Lufthansa or suggested any accommodations... Very disappointed with services. Lufthansa used to be good, but I guess not anymore."
Cons: "We booked our group of four with Lufthansa, paying $300 more than equivalent flights on competing airlines, specifically because our 20 month old daughter fits within Lufthansa's age, height, and weight limits for using the bassinet. We have reserved our tickets and the bassinet over two months in advance, paying $35 extra per seat for these reservations, and even got an email that specifically stated "bassinet confirmed". On the flight, when it came time to install the bassinets, the flight attendant came to us, took a look at our daughter, and said that she will not fit in the bassinet, that she is too tall, and too heavy, and suggested that we should have checked the limits for the bassinet before coming on the flight. When we inquired as to the actual limits, she could not provide any numbers, only said that she could see that our daughter is too big for it. When the family next to us got their bassinet, it became very obvious that our daughter would fit in the bassinet, and we pointed out that she was well below the height and weight limits published on the Lufthansa website. Only then did the flight attendant admit that there were other babies on the flight, and they only had four bassinets on the plane, despite having 11 slots where bassinets could be installed. Our reservation months in advance did not matter - we did not get the bassinet. As compensation, we were offered some Lufthansa miles, or 50 euros for in-flight duty free shopping. However, we lost close to 1000 dollars as a group when we chose to fly Lufthansa rather than a less expensive airline. We were very uncomfortable throughout the flight, having to hold my daughter in my arms for over five hours. We are are still very upset that the crew blatantly lied to us."
Pros: "The boarding process and flight was smooth and punctual"
Cons: "We were stuck on the plane for over an hour after we landed in Munich without enough updates on the situation. We waited for the stairs and bus to come then when we got to the terminal our bags did not come and I had to get my baggage shipped. This was very inconvenient and there was not any notification for the baggage delay."
Pros: "This flight was cancelled"
Cons: "This flight was cancelled and we were rebooked on the 10:30 flight to Frankfurt"
Nice,o time,and great foods and services.
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Pros: "Seats ok. Crew is super. Drinks offered"
Cons: "Nothing, AF rocks"
Pros: "The crew was perfect"
Cons: "No wi fi on the plane."
Pros: "The crew was terrific."
Cons: "Our request for vegetarian meals got lost after a glight was cancelled."
Cons: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Pros: "I like the comfortable seats"
Cons: "Service lag a little"
Pros: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Cons: "See previous"
Pros: "The crew was amazing and extremely helpful!"
Cons: "The food could have been better"
Pros: "The entertainment options were great."
Cons: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Pros: "The crew was nice and the seat comfortable."
Cons: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Pros: "The crew was excellent."
Cons: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Cons: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Pros: "Good food and crew"
Cons: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Pros: "Plane was new, and seatback screen responsive and functional."
Cons: "Economy seats not very comfortable, very tightly packed together"
Pros: "Fantastic Crew!"
Cons: "Seats are comfortable but tight."
Pros: "Intranet meant I could watch movies on my iPad"
Cons: "Seats are very uncomfortable"
Pros: "Staff and services all very good definitely"
Cons: "Everything was brilliant"
Pros: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Cons: "The seat padding is rather thin."
Pros: "Not much but the staff"
Cons: "No room, boarding was slow, zero bag or legroom"
Pros: "That I was able to sleep a bit on the flight - and that we gained an hour."
Cons: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Cons: "I didn’t have time to make it through customs. Missed my flight"
Pros: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Cons: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Pros: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Cons: "Slight issue with headphone connection, was not the only passenger."
Pros: ". Budget airline with no legroom or extras"
Cons: "See above. Nothing specific to like."
Cons: "Security services at Manchester airport...too long and not friendly at all"
Pros: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Cons: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
Cons: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Pros: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Pros: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Cons: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Pros: "The food, entertainment, and service. Waited for me after almost missing my flight."
Pros: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Pros: "The cheese and the bread"
Cons: "The unprofessional staff during boarding and food serving"
Pros: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Cons: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Cons: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Pros: "Good service at gate and on board"
Pros: "The crew was good and very good pilot's"
Cons: "No leg room between seats"
Pros: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Cons: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
Cons: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Pros: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Cons: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
Cons: "Meal choice missing kosher non-gluten combination."
Cons: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Pros: "The fast boarding."
Cons: "The long wait without the air conditioning until our slot in the takeoff list became available."
Pros: "The plane is roomy and bright"
Pros: "Average flight"
Cons: "Food on AF montreal - paris flight and totally rude stewardesses"
Pros: "Super comfortable even in coach (upstairs). I was impressed with service and quantity and quality of food. Would be pleased to fly them again."
Cons: "Seat did not recline as much as normal aircraft."
The gate agent (when I got off my flight from Lexington to Charlotte) had dismissed the person who was supposed to wheelchair me to the next gate I waited 10 minutes for her to call for another wheelchair assistant After 25 minutes of saving I ask her to call again as no one had shown up She was too busy talking to a friend and then left and went up to check on the next flight while I sat there I personally flag down three people asking for assistance Finally one of them told me that a person with a clipboard type device would be the one to help me I explained I had had nothing to eat in Lexington my way there because the restaurant closed due to some kind of flooding or other plumbing problem before my order could be brought to me I saw a person with a clip for type of device is actually help me get to the restaurant where I waited in line to get a table This person stayed with me as long as she could before she was called to assist another customer I was able to get something to eat then had to walk to my fly and barely made it onto the flight I have never been treated so poorly as I was in this situation I have a new knee and was in a lot of pain and was hungry I would like someone from American to contact me and indicate what Itgey will do id to compensate me for my time, trouble, and inconvenience as well as pain in his poor treatment of a customer
Lack of information re baggage delays on arrival. I know the airline cannot control the weather but it was chaos in the arrivals area. I waited for 3+ hours with limited information only to be told our bags were still on the plane and to come back in the morning. Seriously? It’s an hours drive each way if I’m lucky, not to mention I have to work tomorrow. Not happy.
Pros: "I like American Airlines in general."
Cons: "I noticed there was a disagreement/issue between a passenger and the aircrew, but it was handled quickly when the passenger just left. I understand there are some issues sometimes, but I noticed attitude from three of the flight attendants during the flight. There were three teens in the back that kept rambling about how all planes have bombs, everyone there was turbulence we could go into a spiral, the plane engines could blow up, etc. It was clearly making passengers uncomfortable because they kept turning around and one lady even yelled at them. I'm honestly shocked the flight crew never said anything to them. I wasn't too worried, except that they ruined any chance to get some rest."
Pros: "Boarding in Bozeman was good."
Cons: "Couldn’t hear the pilot at all, which was disconcerting through a pretty turbulent flight. Unclear about beverage service; some people seemed to get drinks but no one ever asked if we wanted anything. Finally the app did not work consistently for in-flight entertainment"
Cons: "This was the most uncomfortable flight of my life. We were packed in like sardines during COVID. This was the least amount of legroom I've ever had on a flight."
Pros: "Ended up with a row to myself since flight wasn't full and people were able to move to different seats to provide for social distancing."
Pros: "Fine but still crowded and stupid mask policy means nothing on a crowded airplane"
Cons: "Nothing--everything was great--perhaps the best service I've ever received."
Pros: "The crew was wonderful."
Cons: "My tray table lock was broken. When I took my seat, there was a piece of it barley holding it in place and after the passenger in the seat in front of me sat back forcefully, it fell and went too far under my seat to get. I had to hold it in place for the rest of the flight."
Pros: "ON time"
Cons: "Food selection"
Cons: "Super crowded boarding area in DCA. Hurried to board, then sat at the gate for 15 minutes after door closed with no mention of being delayed or why we were sitting there. Finally found out the fueling paperwork was missing. This was after being forced to gate check bag in group 6 (and 7,8,9) Then luggage offload in Charlotte took forever, and then was on the wrong belt. Baggage staff in CLT were clueless."
Pros: "Crew was very good. Seating was bad"
Cons: "Bigger seats"
Pros: "Modern aircraft."
Cons: "Leg room, especially for a 6’3 person in the middle seat."
Pros: "Seat to tight"
Cons: "Better pricing"
Pros: "Easy in easy out"
Cons: "Lack of entertainment"
Pros: "The crew aboard the plane was very friendly"
Cons: "Food was bad. The gate personnel was incredibly rude"
Cons: "Full plane with no Main Cabin Extra seats left over = painful flight for someone over 6 feet."
Cons: "Baggage claim took over an hour. Wasted so much time."
Pros: "Service was poor and unconcerned about comfort or needs."
Cons: "The flight staff did not appear to want to do their job."
Pros: "great staff making you feel like home. flight on time,definitely recommend to all."
Pros: "The seats were comfortable"
Cons: "The attendant at the gate was rude. She asked for me to put my bag in the slot to see if it will fit. It fit, and she told me I still need to check my bag because I squeezed it in there. She told me that I either “had to check my bag or find alternative way home” . After when I was taking to the end of the jetway she wouldn’t let me take it and said she had to do it” the whole situation was handling poorly and I watched her be rude to people prior to me. Also the outlet at the gate didn’t work."
Pros: "Quick and easy"
Cons: "Overbooked flight. Had to check in carry on for not having any space available"
Pros: "Because he flight wasn’t full, the seat next to me wasn’t occupied, giving me a bit more space."
Cons: "Food was bland. Flight was delayed almost two hours."
Pros: "Great flight"
Cons: "everyone was friendly"
Pros: "Flight Crew were professional and accommodating throughout the trip."
Cons: "AA should inform customers via its App when they are the carrier for another airline. That way, one would know which terminal at LHR to go to. Check in was not good as there was no staff to assist or even an information kiosk in the immediate area. Had to go looking for one with all my luggage; they were having a group 'chat'. Then, instead of being helpful when asked to change seats, commenced to quiz me about why and what I did during my trip."
Cons: "Had a mechanical problem and took us 30 minutes to take off"
Pros: "Cabin crew"
Cons: "Check in. I swappda seat and ended up with a worse seat. Check in agent unaware of the plane configuration and between us a bad choice wasmade"
Pros: "Roomy seats"
Cons: "Long wait for clearance"
Pros: "flight was on time and pilot was good. will and grace on the main screens which was a good choice but why bring back the cabin screens from the 80s??"
Cons: "Scaled back to less than a budget airline at a higher cost threshold. boarding process was disorganized, no screens, additional cost for breathing (pretty much)"
Pros: "Very nice, hot meal a bonus - didn't know we'd be given dinner :) Seats ok - leg room acceptable"
Cons: "Thought we were flying British Airways - even this survey says it's BA - went to wrong ticketing desk and was sent to American - had to let our friends in Germany know the change by email - worried they wouldn't get the email in the muddle of their night and they'd go to BA gate undead of American. It was a little disconcerting"
Cons: "The flight was delayed little by little up to two hours then finally we board the plane, everyone is seated and then they cancel the flight."
Pros: "On time, good food, good entertainment and comfortable seats."
Cons: "Wifi was not working in the airplane unfortunately. You could connect to it but it was not working at all for anybody '"
Pros: "The food was great!"
Cons: "The new baggage rule limits you to two bags in business on international flights☹️"
Cons: "I paid hard-earned money for an expensive flight to Madrid. Not only were we very delayed on the way there, we were also delayed on the way back. We spent 3 hours back and forth on the tarmac stuck on an old bus in 100+ degree weather being delivered conflicting information, summed up to the seats being "broken". We got a "bathroom break" during which was talked to very rudely by the flight attendant at the gate, and then was almost left behind by the bus on the tarmac. Additionally, once we got onto the plane, it was extremely old (I'm talking no TV's, ashtrays on seats, filthy tables, dirty seats). To top it off, when I went to the restroom in the middle on the flight, I saw flight attendants drinking Tito's and soda in the back in the plane and talking loudly. I am not usually one to complain- but this was a particularly bad experience and terrible ending to my vacation."
Cons: "Missed connection flight because they were late taking off, stuck in Munich all day. Only some of us got our second ticket to begin with even though we were told to check in to both through AA. They did take responsibility and pay for our lunch though so there's that."
Cons: "Pretty much everything"
Cons: "Because our first flight was delayed so much, we missed our connecting flight and our rebooked connecting flight (made while on the phone while waiting for several hours on the tarmac) and didn't make it to our final destination until the morning of 6/23 (first flight was 6/21 and was supposed to arrive morning of 6/22). Spent the night in JFK."
Pros: "Everything ran smoothly despite turbulence and bad weather, thanks to the crew."
Cons: "Seating is even more cramped than I'm used to, and everything outside of a drink and a biscuit is extra money."
Pros: "Everything was timely, courteous & pleasant. The aircraft was very clean."
Pros: "Good food & movies."
Pros: "In general it was fine"
Cons: "The flight was not cheap and when I went to select my seat, it revealed that to not sit in the middle row would cost me an extra $60 each way. A bit much on the misc charges folks."
Pros: "It was a good and comfortable flight and a nice crew allthough it was Operators by AA"
Cons: "The food is not overwhelming."
Cons: "tiny plane with uncomfortable, old seats. no entertainment options on a 3 hour flight. No food options for purchase."
Pros: "Easy boarding, nice & quiet customers & crew & darkness made it easy to sleep a bit on this red-eye flight."
Cons: "Lots of turbulence."
Pros: "Flight was good overall , free pretzels were tasty. Drink service on point."
Cons: "Crew came off as annoyed the whole time. Glad I didn't pay the $$ to upgrade my seat."
Cons: "My direct flight was cancelled. My rescheduleday flight was delayed and I missed my connection and had to spend the night in the airport. My 2 1/2 hour flight turned into a 16 hour trip."
Cons: "nothing still remember it was a good flight"
Cons: "The person who made the safety speech and other announcements spoke so rapidly as to slur words together. I believe I did not understand anything that she said."
Pros: "Service was friendly"
Cons: "Food from Dulles to Munich was one Of the worst dishes served on the overseas flight"
Cons: "They boarded us in spite of the fact that the flight had been delayed 40 minutes. We were all getting alerts on our phones but were told to disregard it and board anyway. We then had to sit on the runway for 40+ minutes until we could take off. Since we were traveling with two small children, it would have been preferable to spend those extra 40 minutes in the terminal rather than on the plane."
Cons: "Quality of free snacks (pretzel packets) is poor choice for 11hr flight Mid flight snack is a cold sandwich, that tasted terrible Rude crew Delayed start from SFO resulted in delayed arrival at MUC Checked in bags did not transfer correctly in MUC to Lufthansa. Forced to wait extras 3hrs (estimate) in Madrid airport for bags Cannot track bags for last segment neither on United IOS app nor Lufthansa app. Poor integration between UA - LF systems Limited choice of movies"
Pros: "The crew was amazing and plenty of room. Good food!"
Cons: "Flight was significantly delayed as a result missed my train"
Pros: "crew was initially helpful but then did not help with our connection but might have been out of their control-would have been nice to know that there was no chance to make connection with the initial flight delay We ran all the way and still did not make it-too far and connection was too tight with having to go thru customs very grateful to the Luftansa attendant who helped us at the desk of the gate to find and book another connetion"
Cons: "more time between flight connections"
Pros: "Crew was good especially the young man. I paid an additional $78 for an aisle seat and to be away from the bathroom. They moved me two rows from the bathroom. All night the door opened and closed. Constantly people lined up and talking waiting to get in.No chance of sleeping .Man kicking my seat."
Cons: "More leg room. Wider seats, better food."
Pros: "Pleasant, uneventful flights."
Cons: "No complaints."
Pros: "Great crew and pilot"
Cons: "It would be great if childless flights were offered eventuall"
Pros: "The onboard crew was great and the agent at the Dulles airport who helped with my ticket was great (don’t remember her name)."
Cons: "I couldn’t upgrade my seat since my ticket is ‘restricted’ even though I am willing to pay more for another seat. I am a tall person and was assigned a middle seat for a 7.5 hour flight. Flight was also delayed getting into Munich so I missed my connecting flight."
Pros: "Enough storage space 4 luggage!"
Cons: "Almost everything: Late departure (2 hrs!) due to luggage issue (???) - narrow middle seats, could not move much and no sleep at all!!! Horrible experience!!!"
Pros: "Cleanness, efficiency"
Cons: "The restrooms constant traffic and there are no participation’s or curtains to darken the lights and the constant interruptions"
Pros: "Hearing progress and warnings of turbulence ahead, everything else great - flight attendants especially."
Pros: "the only good thing I can say about the flight was that the crew was for the most part friendly"
Cons: "Everything. From the chaotic boarding scheme to the uncomfortable seats that really didn't recline. Less than 2 hours into the fight, they were out of red wine. They were also out of chicken for dinner so the only choice was vegetarian pasta. As for movies, what happened to Gogo Entertainment? I had to use their headphones to watch the movies on their screen instead of my iPad. So, I couldn't use my bluetooth headphones. There was no close caption so it was hard to watch the movies amidst the noise of the engines."
Pros: "The arrival gate was extemely close to the departing gate. I did not have to walk the usually long and exhausting distance from one terminal to another. Thank goodness."
Cons: "Broarding was well organized by groups andmoved quickly. The choice of dinner was not an option. By the time the stewardess reached me, only pasta was left. But having italian gelato for dessert was an acceptable compensation. Breakfast ,however, was ho..hummm without any redeeming compensation. choice of beverages was refreshing."
Pros: "The staff were as kind & caring as I've seen"
Cons: "Seats were rock hard, very uncomfortable. My flight from Munich to Kyiv on an older airbus 321 was better and my earlier flight from ElPaso on SWAir 737 were a hell of a lot better leg room seats were nice, go figure!"
Pros: "My original reservation was on Lufthansa and was changed to United Airline without our consent Very terrible and rude check in agent We were never told that we have to check our luggage out in Munich and check it back in for our final destination Since the layover is more than 12 hours Uncomfortable plane and very old it’s outdated tech and entertainment Very poor food quality and quantities"
Cons: "Nothing absolutely Nothing"
Cons: "Food was 100% carbohydrate. Not a trace of greens or protein. Our party was split up even though reservations were made long in advance. Codeshare on Air Canada"
Cons: "getting to DC 7 min late, we miss the flight to Muchen....literally watching the plane leaving. -waiting in line for United (since 2 flights were operated with them) they tell us we have to go to Lufthansa to solve the issue. -going to another terminal, to Lufthansa client service desk, they tell us is United who has to check us into a new flight. -on the phone with United, they give us as solution a 22h waiting period, with no hotel payment. -as one of us was still on the phone, the other is trying to find a solution with Lufthansa. Eventually they say that United was to transfer our tickets to them, so they can put us into the next flight to Munchen. -5 h later they finally manage to book us together, into a Munchen flight. -getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania."
Cons: "Our flight to Munich arrived late. And our connecting flight to Milan was originally scheduled to leave just 50 minutes after our arrival in Munich. We did not make our flight to Milan and have lost a half day of time at our destination, as well as more than $100 in non-refundable Italian train tickets. Even if our plane had arrived to Munich on time it would have been nearly impossible to make our connecting website. Flight pairings with this short of a layover should not be suggested at this airport when travelers are required to go through passport control."
Pros: "Departed and landed on time; checked luggage returned in a relatively short period of time; crew pleasant; plane reasonably comfortable."
Cons: "In order to access the bus which took passengers to the plane required going down three flights of stairs and two flights up to the plane. This made carry on luggage and personal bag difficult."
Pros: "Attentive cabin crew and decent food/wine selection, but...."
Cons: "This format of business class seating leaves a lot to be desired. There is literally no place to store anything except maybe your cellphone on the shelf under the TV screen. No room for a backpack on the floor - has to be in the overhead. Not convenient on an 8-hour overnight. Seats are tight - could not lay on my back - had to sleep on my side. No separation between seats - it was a 2, 4, 2 layout and the guy next to me coughed all night. At least I wasn't in one of the middle seats. Expensive flight for that type of setup IMHO. And given it was a 777, the plane was big enough."
Pros: "Winter storm commencement in Chicago during take off didn't daunt the pros piloting this Lufthansa flight. Smiling, courteous service, good food and wine along with space to rest has made Lufthansa my new go-to for flying to Europe."
Cons: "Economy seats mean tiny unresponsive video screens. Playing a game of Mah-jong on the in-flight screen is nearly impossible. Bring your own tablet"
Pros: "Crew was great, friendly and helpful.Entertainment was decent, good movie selection"
Cons: "Meals - well let’s just say that not everyone enjoys bbq chicken and grits - mixed."
Cons: "Plane as dirty and dislike direct tv"
Pros: "Dismal! No effort put into a tadteless menu. United Flight"
Pros: "Service, food quality, profwssionalizem"
Cons: "Equipment. Very old. Seating inconvenient cand cramp."
Cons: "The itinerary printed out that I was traveling Lufthansa so my nephew left me off at Terminal B; but after trying to print out my boarding pass unsuccessfully, the supervisor said that I was booked on United which is at Term C. I had to rush on the air train to the crowded Airtrain & running thru Security & Customs."
Cons: "First flight was delayed so we missed our flight. The least they could have done was given us a pass to the lounge to relax considering we came in on a red eye or a lunch voucher. The staff was a bit rude."
Cons: "Our plane was defective so had to be replaced. This is fine, I certainly am willing to wait for a new plane if it means not blowing up over the ocean. The problem was how little the attendants at the gate communicated the situation to us. What should have been a brief layover became a 12 hour nightmare. The gate attendants did finally issue meal vouchers but they waited until 10 minutes before all the restaurants closed and only issued $10 a person. This is enough to buy a hot dog at an airport... We were told there wouldn't be any rescheduling of missed connections until we were "airborne". This resulted in mass panic and confusion upon reaching our destination. We were told to go to the service desk, half an airport away, but once the entire passenger contents of the plane arrived at that far flung service desk, we were mostly turned away to seek help at individual gates. This lack of communication meant I missed the next next available connecting flight and now have a further six hour layover. I understand accidents happen and planes can break down but the nearly complete lack of care and customer attention is, frankly, disappointing. I've now had nearly an entire day added to my travel time. If I'd been willing to loose that time I would have paid $600 less for my ticket. United finally offered a token of their appreciation : a $100 e-voucher. I have spent more than that on food and coffee in airports for the past two days while trying to survive until my next connections."
Cons: "3 hour delay from washington to munich..missed my connecting flight and was booked on my flight to athens 12 hours later!!!!!"
Pros: "It was excellent all way) thank you."
Pros: "Informative Gate Attendant Nice flight attendant"
Cons: "I couldn't take my computer bag on board and had to empty it because of the small space overhead. Bozeman airport was very nice. Easy to maneuver in the airport."
Cons: "Temp inside plane was freezing cold. Pilot was asked 3 times to adjust. People were bundled up, hugging themselves and had blankets over their heads to try to stay warm. After third request to pilot, the temperature was set to so hot people were sweating and complaining. Typical United Airlines crew who think they are driving a cattle car"
Pros: "Others than below all good..."
Cons: "At LEAST 35% of the seats were empty..... it was a 11 hours flight and 5 hours after departure I tried to take a nape somewhere where there was no one sitting. After one hour, the flight attendance woke me up saying there is premium economy and I cannot stay there... had to return to economy. I'm a hit disappointed since It was a while after the take of and I was not taking anyone sit..."
Pros: "Nothing. Absolutely nothing."
Cons: "First, our flight UA 194 was redirected back to SFO after 2 hrs of flight due to problem with weather sensor device or something of flight. Then we were cheated and provided with Economy class seat from FRA to MAA for the next day. We paid for full Business from SFO to India but our connecting flight was changed to Economy seat. Very very very poor and fraud technique from United crew. We are very sad about this and we will never ever take United or Lufthansa again. Never ever + we will request all our relatives to abandon these kind of cheaters."
Pros: "Magazine was worth reading"
Cons: "Boarding process is broken. They start boarding on time, 50 minutes before the flight, but the group system they use doesn't get people on efficiently. Both legs of the flight took over an hour before the plane was remotely ready to move."
Pros: "We liked the video on demand on overnight flight."
Cons: "The dinner choices on the overnight flight to Munich left a lot to be desired."
Cons: "POOR treated like animal United STINKS don't know yet can be worst"
Cons: "Mechanical problems caused a delay in departure. United Airlines put us on another TWO flights to get us to our destination. Arrived almost eight hours after originally scheduled. Traveled across the ocean to witness and perform my niece's wedding ceremony. I am the priest who is marrying them and conducting the ceremony and the whole wedding was missed and ruined. All this travel for nothing. Very upset and dissatisfied that United airlines did not put us on a different airlines in order to ensure my timely arrival. No attempt was made to rectify the situation. This was not the itinerary I paid for! In my original schedule, I would have had plenty of time to arrive in Dublin, pick up my rental car, proceed to the hotel, get dressed, drive to the wedding site, and perform the ceremony. Because of my absence, the ceremony could not take place and everything is ruined. United Airlines could have at least offered some kind of monetary compensation or travel voucher to apologize for their mistakes. Will not travel with them again. Very very dissatisfied. Will make sure everyone knows how their issues affected my travel and tell others not to travel on United. What a terrible way to start our journey. This confirms the horrible reputation that United has earned in recent weeks in the media."
Cons: "I bought tickets for a Lufthansa flight with a Lufthansa flight number and confirmation notice, only to wait in line to find that it was a United flight and United didn't list the baby's ticket number that was in the Lufthansa confirmation! lost an hour resolving ticket issues. When I pay for Lufthansa tickets, I expect to have a Lufthansa flight with their great service."
Pros: "Good solid trip. No issues and went smooth. Your team Was good both ways."
Pros: "I like being able to use the United App,"
Cons: "I don't like having to pay for all entertainment in the headrest tvs. The app is much more convenient."
Pros: "Warm friendly competent staff."
Pros: "Employees were very nice"
Cons: "Seating very cramped I'm six foot one maybe you guys should look at JetBlue"
Pros: "On-board WiFi was a nice touch, but redundant as there was no way to charge your electronic devices"
Cons: "Felt herded like cattle. Had to bring your own headphones... WTF? Children's meals requested for my 6-year-old were practically inedible. "Breakfast" consisted a stale, chewy croissant (which I believe I am still trying to digest a week later...) and yogurt. No USB port to charge electronic devices"
Pros: "The flight itself was great. Good movies, professional crew."
Cons: "The whole seating process was a nightmare. They didn't assign seats and when I tried to call first they said wait until 24 hours in advance or pay $100 THEN when I tried to check in 24 hours in advance they wouldn't assign seats bc the first leg was operated by United. They then said United couldn't assign seats at check in - only at the gate AND THEN the said they couldn't assign seats for our second leg because it was operated by Luftansa. It was ridiculous added stress on our honeymoon and my husbands first cross Atlantic trip. Made me never want to fly Luftansa/United transatlantic again (and I have been a milageplus card holder so that's saying something)"
Cons: "I missed my flight due to medical reasons and I am still trying to get a refund."